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  • Benefits Liaison

    PHC Primary Health Care

    Liaison job in Des Moines, IA

    Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Benefit Liaison I, you will be in direct partnership with Iowa Health and Human Services (IA HHS) Ryan White Part B program, including the Benefits Drug Assistance Program (BDAP), the Benefits Liaison delivers education, outreach and in-person assistance to patients/clients to select health insurance coverage in response to health care reform; Ensuring that patients/clients living with HIV find appropriate "health coverage home" expeditiously. The Benefits Liaison thoroughly and critically assesses various factors related to client's/patient's current financial situation, primarily related to private insurance plans, making appropriate recommendations tailored to patient's/client's specific HIV care needs. Attention is focused on specific communications, cultural, and linguistic needs of the population. Demonstrates PHC iCare values in daily work. What's Great About this Position? * Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. * Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do * Collaborate with Iowa Health and Human Services' Ryan White Part B program, including the AIDS Drug Assistance Program; serves as a liaison between Iowa HHS and PHC to ensure relevant goals and objectives are successfully obtained. Participate in all required meetings and trainings with the Iowa Health and Human Services * Collaborate and consult with Benefit Liaison II for all BDAP, marketplace and private insurance needs that clients may present. * Engage with a minimum of 10 assigned case management clients to identify any relevant financial needs and promote access to resources in the community by making referrals to entitlement programs. * Work with Case Manager to assess clients insurance needs and execute a plan so the client has the best plan (Medicaid, ASI, ESI) as identified by the client's situation. Provide case consultations and on-going education to an interdisciplinary team. * Assist clients in applying for the appropriate health benefit(s). Processes health benefit applications, complete premium payments and submit associated documentation. Acts as a patient advocate throughout the health benefit enrollment process. Identify and call uninsured or underinsured clients/patients identified by case managers, as needed, who may qualify for health benefits to discuss possible benefit options and offer assistance. Identify and address patient barriers to ensure continuity of health coverage and other benefits. * Collaborate with Medical Case Managers and Nurse Care Managers in the creation of client/patient care plans, and ongoing coordination of HIV care. * Make contact with all ASI clients (1st, 2nd and 4th quarters) to assess needs and ensure that clients are still receiving the best benefits depending on their situation. * Maintains up-to-date knowledge of current health benefit options and assists patients and staff with health benefit questions. * Participates in staff and performance improvement meetings and training as requested. Assist in chart audits as requested by the Program Director. Qualifications You Need to Bring Required: * Bachelor's degree or an equivalent combination of education and experience. * Minimum of 2 years' work experience with public and/or private insurance benefit coordination. * Experience with and working knowledge of third-party payers and associated regulations. * Effective verbal and written communication skills. * Strong analytical and critical thinking skills. * Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy. * Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment. * Excellent interpersonal skills with ability to work effectively with a diverse group of individuals. * Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. * Customer service orientation and commitment to service excellence. * Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. * Strong detail orientation with high degree of accuracy. * Licenses & Certifications: Must possess a valid driver's license and provide evidence of insurance. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: * Three or more years work experience with public and/or private insurance benefit coordination. * Experience in a human services agency. * Experience in a community health center. * Experience in a medical environment, including patient registration and use of medical terminology. * Advanced knowledge of third-party payers and associated regulations. * Knowledge of local entitlement programs. * Bilingual, verbal, and written language proficiency. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including: * Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays * License/certification fee reimbursement * Paid time off for continuing education & continuing education reimbursement * Tuition reimbursement program * 401k with company match * Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) * Dental insurance * Vision insurance * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8am - 5pm 40
    $18.7-23.3 hourly 12d ago
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  • Benefits Liaison

    Primary Health Care Inc. 4.2company rating

    Liaison job in Des Moines, IA

    Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As a Benefit Liaison I, you will be in direct partnership with Iowa Health and Human Services (IA HHS) Ryan White Part B program, including the Benefits Drug Assistance Program (BDAP), the Benefits Liaison delivers education, outreach and in-person assistance to patients/clients to select health insurance coverage in response to health care reform; Ensuring that patients/clients living with HIV find appropriate “health coverage home” expeditiously. The Benefits Liaison thoroughly and critically assesses various factors related to client's/patient's current financial situation, primarily related to private insurance plans, making appropriate recommendations tailored to patient's/client's specific HIV care needs. Attention is focused on specific communications, cultural, and linguistic needs of the population. Demonstrates PHC iCare values in daily work. What's Great About this Position? Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. What You Will Do Collaborate with Iowa Health and Human Services' Ryan White Part B program, including the AIDS Drug Assistance Program; serves as a liaison between Iowa HHS and PHC to ensure relevant goals and objectives are successfully obtained. Participate in all required meetings and trainings with the Iowa Health and Human Services Collaborate and consult with Benefit Liaison II for all BDAP, marketplace and private insurance needs that clients may present. Engage with a minimum of 10 assigned case management clients to identify any relevant financial needs and promote access to resources in the community by making referrals to entitlement programs. Work with Case Manager to assess clients insurance needs and execute a plan so the client has the best plan (Medicaid, ASI, ESI) as identified by the client's situation. Provide case consultations and on-going education to an interdisciplinary team. Assist clients in applying for the appropriate health benefit(s). Processes health benefit applications, complete premium payments and submit associated documentation. Acts as a patient advocate throughout the health benefit enrollment process. Identify and call uninsured or underinsured clients/patients identified by case managers, as needed, who may qualify for health benefits to discuss possible benefit options and offer assistance. Identify and address patient barriers to ensure continuity of health coverage and other benefits. Collaborate with Medical Case Managers and Nurse Care Managers in the creation of client/patient care plans, and ongoing coordination of HIV care. Make contact with all ASI clients (1st, 2nd and 4th quarters) to assess needs and ensure that clients are still receiving the best benefits depending on their situation. Maintains up-to-date knowledge of current health benefit options and assists patients and staff with health benefit questions. Participates in staff and performance improvement meetings and training as requested. Assist in chart audits as requested by the Program Director. Qualifications You Need to Bring Required: Bachelor's degree or an equivalent combination of education and experience. Minimum of 2 years' work experience with public and/or private insurance benefit coordination. Experience with and working knowledge of third-party payers and associated regulations. Effective verbal and written communication skills. Strong analytical and critical thinking skills. Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy. Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment. Excellent interpersonal skills with ability to work effectively with a diverse group of individuals. Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases. Customer service orientation and commitment to service excellence. Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. Strong detail orientation with high degree of accuracy. Licenses & Certifications: Must possess a valid driver's license and provide evidence of insurance. [If applicable, *Must be obtained within Introductory Period if not current] Preferred: Three or more years work experience with public and/or private insurance benefit coordination. Experience in a human services agency. Experience in a community health center. Experience in a medical environment, including patient registration and use of medical terminology. Advanced knowledge of third-party payers and associated regulations. Knowledge of local entitlement programs. Bilingual, verbal, and written language proficiency. We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including: Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays License/certification fee reimbursement Paid time off for continuing education & continuing education reimbursement Tuition reimbursement program 401k with company match Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.) Dental insurance Vision insurance Life & disability insurance Flexible spending & health savings accounts Supplemental accident & critical illness insurance Discounts on pet insurance Visit *************************** for a summary of PHC's benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter Monday - Friday, 8am - 5pm 40
    $18.7-23.3 hourly Auto-Apply 11d ago
  • LTSS Service Coordinator-Western Iowa

    Paragoncommunity

    Liaison job in Adel, IA

    LTSS Service Coordinator Scott Polk Ida Cherokee Pottawattamie Story Adair Woodbury Webster Emmett Winnebago Harrison Shelby Caroll Crawford Monona O'Brien Plymouth Marion Adams Taylor Mills Washington Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements. How you will make an Impact: Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs. Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support. Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports. At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians. Identifies members that would benefit from an alternative level of service or other waiver programs. May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives. Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan. Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement). Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits. Travels to worksite and other locations as necessary. Minimum Requirements: Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background. Specific education, years, and type of experience may be required based upon state law and contract requirements. Preferred Skills, Capabilities and Experiences: BA/BS degree field of study in health care related field preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Medical Ops & Support (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $34k-50k yearly est. Auto-Apply 58d ago
  • LTSS Service Coordinator-Western Iowa

    Elevance Health

    Liaison job in Adel, IA

    **LTSS Service Coordinator** _Location:_ Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location. + Polk + Ida + Cherokee + Pottawattamie + Story + Adair + Woodbury + Webster + Harrison + Shelby + Carroll + Crawford + O'Brien + Plymouth + Marion + Adams + Mills + Washington + Dickinson + Clay _Field:_ This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ The **LTSS Service Coordinator** is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements. **How you will make an Impact:** + Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs. + Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support. + Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports. + At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians. + Identifies members that would benefit from an alternative level of service or other waiver programs. + May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives. + Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan. + Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement). + Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits. + Travels to worksite and other locations as necessary. **Minimum Requirements:** + Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background. + Specific education, years, and type of experience may be required based upon state law and contract requirements. **Preferred Skills, Capabilities and Experiences:** + BA/BS degree field of study in health care related field preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $34k-50k yearly est. 7d ago
  • Volunteer Coordinator

    Full Circle 4.6company rating

    Liaison job in Des Moines, IA

    VOLUNTEER COORDINATOR FLSA STATUS: NON-EXEMPT DEPARTMENT: FULL CIRCLE RCC (POLK COUNTY) REPORTS TO: CENTER MANAGER DIRECT REPORT(S): N/A SUPERVISION: VOLUNTEERS POSITION OVERVIEW: The volunteer coordinator is responsible for recruiting, training, and managing volunteers to support the organization's mission and activities. This role involves developing and implementing volunteer programs, ensuring that volunteers are effectively utilized and motivated, and maintaining positive relationships with volunteers. Strong organizational, communication, and interpersonal skills are essential to effectively manage volunteer programs and ensure a positive experience for all participants. This is a non-exempt position and is based on a 40-hour work week. The volunteer coordinator will adhere to the following schedule: Mondays: 11am-7pm Tuesdays: 11am-7pm Wednesdays: 8am-4pm Thursdays: 11am-7pm Fridays: 11am-7pm The volunteer coordinator may work occasional weekends for community events and meetings. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Volunteer Management Program Oversight Oversee the recruitment, training, and coordination of volunteers to support the organization's initiatives and programs. Recruit a diverse group of volunteers. Schedule and facilitate interviews with potential volunteers. Identify opportunities that fit each volunteer's interests and capacity. Adhere to the policies, procedures, and processes in the volunteer manual. Offer suggestions for improvements to the volunteer manual as appropriate. In partnership with the center manager: Monitor volunteer engagement, satisfaction, conflict, and potential issues. Ensure volunteer processes, procedures, and policies are implemented consistently. Coordinate volunteer coverage for special events at the RCC and in the community. Coordinate and oversee continuing education opportunities and volunteer trainings. Provide at least monthly volunteer orientation sessions. Assist volunteers in completing the Recovery Coach Academy, ethics training, and other relevant trainings. Volunteer Supervision Provide guidance, support, and feedback to volunteers, ensuring they understand their roles and responsibilities, and addressing any issues that arise. Provide structure, supervision, coaching, and appropriate corrections for volunteers. Ensure volunteers record their hours, commit to filling agreed-upon shift(s), are engaged in activities, and adhere to confidentiality agreement. Ensure volunteer tasks are completed. Ensure that engagement with volunteers is culturally responsive, trauma informed, inclusive, and based on needs identified by those in recovery at whatever stage they may be. Oversee volunteer recognition activities and events. Help volunteers develop leadership skills and professional skills. Assist volunteers in planning and hosting community events. Offer various self-care opportunities for volunteers. Peer Recovery Support Services Help those who are seeking to initiate or sustain their recovery to navigate their own recovery journeys by providing guidance, support, and encouragement. Practice appropriate self-disclosure of personal recovery experiences and when sharing recovery journey to inspire and motivate individuals to seek positive change. Assist center manager in designing and maintaining the RCC's programming and core services. Promote and engage in all peer recovery support services offered by the RCC (e.g., resource connection, recovery coaching, Telephone Recovery Support (TRS), onsite and offsite recovery meetings). Assist the center manager with hosting regular Community Planning Committee meetings and recruiting new committee members. Partner with the center manager to establish collaborative relationships with strategic community partners. Administrative Provide essential support by performing a variety of administrative tasks. Assist the center manager in developing and managing monthly calendar of events. Meet regularly with center manager to coordinate goals and volunteer tasks. Discuss and resolve problems and concerns with center manager. Assist center manager with data collection, reporting, and continuous program improvement. Provide input and utilize tools created by technical assistance provider. Distribute, collect, and input required forms, such as: Volunteer application, with background consent form. Volunteer timesheet. Training logs. MINIMUM QUALIFICATIONS: Personal experience with substance use disorder, mental health conditions, recovery, and/or justice system involvement preferred. Knowledge of or personal experience with recovery systems, medication-assisted treatment, multiple pathways of recovery, harm reduction, criminal justice systems, person-centered approaches, and peer recovery support services. A minimum of one year of experience in volunteer management, program coordination, and/or leadership development preferred. Must agree to complete the CCAR Recovery Coach Academy and Ethical Considerations for Recovery Coaches within six months of hire. Effective communication and interpersonal skills; capable of interacting with a wide range of stakeholders. Ability to manage multiple projects, priorities, and partnerships simultaneously. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), virtual meeting platforms (e.g., Zoom), and data entry. Valid driver's license, good driving record, car insurance, and reliable transportation. ENVIRONMENTAL CONDITIONS: The work is performed in a typical office or administrative environment as well as at partner organizations in the community. PHYSICAL REQUIREMENTS: Driving, climbing, stooping, kneeling, crouching, walking, lifting, reaching, talking, hearing, grasping and finger dexterity, repetitive motions. Sitting approximately 50 percent of the time. Standing approximately 20 percent of the time. Walking approximately 20 percent of the time. Driving approximately 10 percent of the time. Requires the exertion of up to 10 pounds of force continuously. Up to 50 pounds of force infrequently to lift or otherwise move objects. VISION REQUIREMENTS: The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading. EQUAL OPPORTUNITY EMPLOYER: Full Circle Recovery Community Center is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Full Circle will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Full Circle Recovery Community Center reserves the right to change this job description at any time.
    $25k-31k yearly est. 4d ago
  • Implementation Support Coordinator

    Psi Services 4.5company rating

    Liaison job in Des Moines, IA

    **Title:** Implementation Support Coord. **Salary:** $65K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners. The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely. **Role Responsibilities** + Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials). + Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement. + Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks. + Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status. + Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy. + Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff. + Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions. + Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed. + Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones. + Support lessons-learned documentation by highlighting recurring issues or areas for process improvement. **Knowledge, Skills and Experience Requirements** + High school diploma or equivalent required; Bachelor's degree preferred. + 1+ years' experience in client management, project coordination, quality assurance, or a related field. + Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred. + Demonstrated ability to manage technical documentation and version control. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $65k yearly 5d ago
  • LTSS Service Coordinator - Eastern Iowa

    Carebridge 3.8company rating

    Liaison job in West Des Moines, IA

    LTSS Service Coordinator Location: Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location. * Wapello * Tama * Marshall * Franklin * Hardin * Jasper * Marion * Lucas * Wayne * Fayette * Black Hawk Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements. How you will make an Impact: * Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs. * Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support. * Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports. * At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians. * Identifies members that would benefit from an alternative level of service or other waiver programs. * May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives. * Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan. * Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement). * Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits. * Travels to worksite and other locations as necessary. Minimum Requirements: * Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background. * Specific education, years, and type of experience may be required based upon state law and contract requirements. Preferred Skills, Capabilities and Experiences: * BA/BS degree field of study in health care related field preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $34k-46k yearly est. Auto-Apply 60d+ ago
  • Respite Service Coordinator - Weekends (PRN - Flexible Hours)

    Childserve 3.0company rating

    Liaison job in Johnston, IA

    As a Weekend Respite Service Coordinator, you will be responsible for implementation and oversight of group respite services. Schedule Friday 5pm - Sunday 6pm How You'll Make an Impact Support Child Development: Provide direct care and assist children in building self-care, communication, social, and daily living skills Activity Planning & Supplies: Organize group activities and manage related supply purchases Care Plan Implementation: Follow and provide feedback on children's care plans to supervisors Communication & Coordination: Maintain consistent communication with families, staff, and supervisors to ensure service quality Staff Supervision & Documentation: Coach and supervise staff, ensure proper staffing ratios, and oversee accurate documentation What You'll Need: Basic Requirements: Must be at least 18 years old with a high school diploma; additional education in human services or child development is preferred Experience & Training: Preferably one year of experience with children with special health care needs; must complete specialized training including medication administration and g-tube feedings Skills & Physical Abilities: Must be self-motivated, responsible, and able to work independently; capable of lifting up-to 35 lbs. and performing physical tasks like bending and standing Communication & Transportation: Must communicate effectively in English and be willing to transport children as an authorized driver, meeting all vehicle and licensing requirements Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing [email protected]. Benefits Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options Employee Assistance Program (EAP) 403(b) retirement plan with company match Life and disability insurance Paid Time Off (PTO) Make a Difference Every Day at ChildServe ChildServe partners with families to help children with special healthcare needs live a great life. ChildServe is a leading pediatric healthcare provider with Iowa's only children's specialty hospital, offering a variety of services and programs to meet each child's unique needs. ChildServe's four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child's needs in one location. Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year. ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected]. ChildServe is an Equal Opportunity Employer.
    $34k-46k yearly est. Auto-Apply 60d+ ago
  • Clinical Liaison

    Lifepoint Health 4.1company rating

    Liaison job in Ames, IA

    Schedule: PRN Your experience matters Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a PRN Clinical Liaison joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute A Clinical Liaison who excels in this role will initiate one on one dialog with potential referral sources and maintain position relationships with current referral sources. They will design, develop and drive cutting edge sales strategies designed to increase patient admissions that leverage partner's core competence in the area of rehabilitating medically complex patients. Assist and coordinate in-take and pre-admission screening process. Perform on-site (typically in referring facility) clinical judgment to determined appropriateness of patient for admission. Communicates to patients and families rehabilitation and facility options. Communicates to patients determined appropriate for admission the patient's expectations and requirements for participation. Secures information relating to patients resources and benefits. Demonstrates knowledge of growth, development, and the aging process for the planning and delivery of age-appropriate care. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for Clinical Licensure required Bachelor's degree preferred Previous marketing/sales experience preferred Previous clinical experience preferred with demonstrated skills in clinical assessment and EMR systems. Formal Sales Training preferred Valid driver's license and clean driving record Excellent oral and written communication and interpersonal skills. EEOC Statement “Lifepoint Rehabilitation is an Equal Opportunity Employer. Lifepoint Rehabilitation is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
    $62k-76k yearly est. Auto-Apply 60d+ ago
  • LTSS Service Care Coordinator

    Centene Corporation 4.5company rating

    Liaison job in Des Moines, IA

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. **_***Remote role with up to 75% field based work. Preferred candidate may reside in Boone county Iowa and surrounding areas.***_** **Position Purpose:** Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. + Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome + Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care + Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members + Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans + Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs + Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met + Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators + May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate + Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits + Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner + Performs other duties as assigned + Complies with all policies and standards **Education/Experience:** Requires a Bachelor's degree and 1 year of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. **For Iowa Plan Only:** Bachelor's degree required and 1+ years of experience with populations served, or RN with 6+ years of experience with population served. Pay Range: $22.94 - $38.79 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
    $22.9-38.8 hourly 60d+ ago
  • Clinical Liaison

    Select Medical 4.8company rating

    Liaison job in Des Moines, IA

    Clinical Liaison ( RN / RRT ) Select Specialty Hospital - Des Moines Critical Illness Recovery Hospital (LTACH) $10,000 Sign-on Bonus A day in the life You'll advocate for referred patients in the pre-admission process by collaborating with clinical teams to assess patient needs. You will serve as a resource for healthcare professionals through fostering relationships within medical facilities. With clinical expertise and problem-solving skills, you'll also coordinate care plans with physicians and families. Additionally, you will facilitate patient transfers and address barriers to accessing specialized post-ICU care. Full-time: Monday-Friday 8-5 PM Competitive Salary plus Uncapped Monthly Bonus Incentives Extensive onboarding & training program Who We Are At Select Specialty/Regency Hospitals, a division of Select Medical, we care for chronically and critically ill or post-ICU patients who require extended hospital care. Select Medical employs over 44,000 people across the country and provides quality care to tens of thousands of patients every day. Responsibilities What a Clinical Liaison Does At Select Medical, we live by a shared commitment called The Select Medical Way. It means always putting patients first, making a positive impact in the community where we live and work, staying curious and open to new ideas, delivering top-quality care, and doing the right thing-even when it's hard. Key Responsibilities: You will work with physicians, discharge planners, and patients' families to plan the best continuum of care after an ICU or post-surgical stay by utilizing your strong clinical background, payer knowledge, and problem-solving skills. Perform clinical assessments of referred patients, then counsel with patients' families to assist them in making the best care decisions for their loved one. Partner with hospital case managers and physicians to create a smooth pre-admission and transfer process through removing payer-related and operational barriers for patients getting into our highly effective level of care. Qualifications What we're looking for in a Clinical Liaison Required Skills: Registered Nurse (RN) or Respiratory Therapist (RT) License. Will consider other designations like LPN, PT, OT, etc., upon further review. Ability to complete clinical assessments of medically complex patients. Preferred skills that will make you a successful Clinical Liaison: Demonstrated success in patient advocacy. Superior communication and relationship-building skills. Prior healthcare marketing or business development experience is preferred, but extensive training is provided on this piece. Additional Data Why Join Us: Earn More: Uncapped monthly bonus program Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting Recharge & Refresh: Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance Your Health Matters: Comprehensive medical/RX, health, vision, employee assistance program (EAP), and dental plan offerings for full-time team members Invest in Your Future: Company-matching 401(k) retirement plan, as well as life and disability protection for full-time team members Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care Equal Opportunity Employer, including Disabled/Veterans
    $11k-58k yearly est. Auto-Apply 60d+ ago
  • Court Service Coordinator

    Blitt and Gaines PC 3.6company rating

    Liaison job in Des Moines, IA

    Job Title: Court Service Coordinator - Service Department The Service Department is responsible for direct communication with Process Servers, Sheriff Departments, and clerks to ensure timely receipt of service results. This role focuses on accurately entering service results, obtaining and uploading related documents, and maintaining clear, professional communication with service providers and vendors. Team members are also responsible for e-filing service documents with the appropriate courts, as necessary. Attention to detail, responsiveness, and the ability to manage multiple priorities are essential to support case timelines and ensure compliance with court requirements. Essential Duties: · Communicate with process servers and sheriff departments to obtain timely service results. · Accurately enter service results and updates into internal system. · Request, receive, and upload service and non-service affidavits. Ensure all service results are entered into the system timely and accurately E-File service documents with the appropriate courts as required. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork. Track service timelines and follow up to ensure deadlines are met. Assist with monitoring service compliance based on jurisdictional rules. Collaborate with internal teams to support legal case progression. Education and Experience: · High school diploma or equivalent required; associate's or bachelor's degree preferred. · 1-2 years of experience in a legal, administrative, or office support role preferred. · Prior experience working with process servers, courts, or legal service providers is a plus. · Familiarity with legal documents, court filing procedures, or eFiling systems preferred. · Proficiency in Microsoft Office (Excel, Outlook, Word) Knowledge, Skills and Abilities: · Strong data entry skills with a high level of accuracy and attention to detail · Excellent written and verbal communication skills for working with vendors, sheriffs, and legal staff · Strong organizational and time management skills · Ability to multi-task and adapt quickly to changing priorities and time-sensitive situations · Ability to manage time effectively and prioritize multiple tasks in a deadline-driven environment. · Ability to work independently and as part of a team in a fast-paced environment. Salary Description $18-$25
    $34k-47k yearly est. 60d+ ago
  • Community Outreach Specialist

    Wayspring

    Liaison job in Des Moines, IA

    Overview of the Community Outreach Specialist At Wayspring, we're committed to making healthcare more accessible for people who need it most. As a Community Outreach Specialist, you'll play a key role in connecting individuals to the support and services we offer, helping them take the first step toward better health. You'll reach out to eligible members in the community, often those who may be harder to reach or currently disengaged from care. This role is a great fit for someone who's personable, adaptable, and comfortable navigating a variety of community settings. Your communication skills and compassion will help build trust and open doors for those who may feel left out of the healthcare system. This isn't just outreach-it's connection, trust-building, and creating a ripple of change in people's lives. If you're looking for a meaningful role where you can support others and make a difference in your local community, we'd love to speak with you. This role requires regular daytime travel to meet members in Des Moines, Iowa - mileage reimbursement is included! Why Wayspring? We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm - you grow, we grow. At Wayspring, we don't just see you as an employee, we see you for who you are. a whole-person - with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most. Responsibilities of the Community Outreach Specialist * Facilitates and secures enrollments from members in the community to participate in Wayspring's services * Acts quickly to assess member needs and triage accordingly * Successfully engages members and provides them with an educational overview of Wayspring's service offerings * Secures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Wayspring's services * Secures members' first appointment with clinical services * Provides frequent touchpoints to enrolled caseload and ability to assess individual member needs to determine the frequency of touchpoints needed ongoing * Initiates creative strategies to facilitate member contact * Incorporates recovery support and hard reduction themes into engagement * Regularly reviews member profile for SDoH and clinical updates * Maintains performance accountability around member enrollment and clinic conversion, and achieves performance targets * Adheres to Wayspring information security and privacy requirements Requirements & Preferred Qualifications * Minimum of three (3) years of experience in a community outreach role, with preferred experience around street outreach * Bachelor's degree or work experience equivalent in a relevant field * Demonstrated ability working in a matrixed environment * The ability to communicate effectively and persuasively is required * Exceptional verbal communication skills * Exceptional verbal de-escalation skills and crisis management * Experience with CRM platforms is preferred * Ability to travel as business needs require (community-based role). Mileage reimbursement is provided. Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences-because we believe that drives better performance and innovation. We're committed to identifying and removing barriers for the communities we serve. Benefit Summary Creating a great employee experience takes more than just perks-but let's be real, those matter too. Here's how we're building a company where you, your family, your pets, and your passions can thrive * Comprehensive Medical, Dental and Vision Insurance options - including options for your pets! * Company funded HSA + Monthly Gym Allowance * Paid parental leave - all parents included! * Company paid short term disability, long term disability and life insurance * 401k with company match * Premium Employee Assistance Program, inclusive of counseling sessions * Pardon and Expungement Scholarship Program * Company Contributions to Future Minded Savings (HSA and Emergency savings fund) * Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays * Company 2 week paid sabbatical program! * Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!
    $37k-54k yearly est. 2d ago
  • Patient Liaison

    Adapthealth

    Liaison job in Des Moines, IA

    Patient Liaisons have many responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient's financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools. Essential Functions and Job Responsibilities: * Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position. * Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel. * Responsible for maintaining and increasing revenue from hospital/facility orders. * Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients * Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient. * Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment. * Understands issues related to the most cost-effective delivery method for HME ordered. * Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services. * Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys. * Responsible for initiating the insurance verification process and informing patients of their financial responsibility. * Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools. * Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability. * Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary. * Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area. * Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs. * Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily. * Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources. * Understands and maintains a balanced focus on the most profitable business lines. * Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services. * The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided. * Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site. * Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations. * Can execute the entire referral process, for all applicable product lines. * Coordinates with other departments to minimize delivery expenses and provide efficient service to customers. * Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. * Maintain patient confidentiality and function within the guidelines of HIPAA. * Completes assigned compliance training and other educational programs as required. * Maintains compliance with AdaptHealth's Compliance Program. * Perform other related duties as assigned. Competency, Skills, and Abilities: * Excellent verbal and written communication skills * Excellent presentation skills * Excellent customer service skills * Product and service knowledge * Motivation for sales * Ability to work independently and with a team * Strong analytical and problem-solving skills with attention to detail * Ability to prioritize and manage multiple projects * Possess mental alertness and the ability to properly treat confidential information. * Proficient computer skills and knowledge of Microsoft Office Requirements Education and Experience Requirements: * High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred * One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry * The exact job experience considered must be DME, Diabetes, Incontinence Sales. * Valid and unrestricted driver's license in the state of residence Physical Demands and Work Environment: * Must be able to bend, stoop, stretch, stand, and sit for extended periods. * Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use. * The work environment may be stressful at times, as overall office activities and work levels fluctuate. * Subject to long periods of sitting and exposure to the computer screen. * May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens * May be exposed to angry or irate customers, patients, or referral sources. * Ability to utilize a personal computer and other office equipment. * Must be able to lift 30 pounds as needed. * Physical and mental ability to provide clinical assessments * Ability to travel independently throughout the service area. * Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. * Mental alertness to perform the essential functions of the position.
    $30k-39k yearly est. 1d ago
  • Health Informatics Solution Coordinator

    Telligen 4.1company rating

    Liaison job in West Des Moines, IA

    The Health Informatics (HI) Solution Coordinator at Telligen is a specialized technical support role focused on managing and supporting the Qualitrac application for various Medicaid and Commercial contracts. As a Qualitrac platform subject matter expert, responsibilities include providing operational support, maintaining documentation and user guides, conducting product validation, and developing process materials. Success in this desk-based position requires proficiency in Microsoft Office, strong problem-solving capabilities, and exceptional customer service skills, with prior Qualitrac experience being highly valuable. The role demands meticulous attention to detail, excellent communication abilities, and proven capability to manage multiple priorities while thriving in a collaborative team environment.Essential Functions You will serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer's satisfaction. You will create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards). You will provide product level validation to identify issues and recommend changes if needed. You will provide input based on subject, program and product knowledge to the business and functional requirements for software products and services, including enhancements. Complete tickets and deliverables on time. You will perform other duties as assigned. Requirements Four-year degree in business, healthcare, or IT 1-3 years of relevant experience, or comparable work experience in application support and troubleshooting Proven ability to excel in a fast-paced environment while managing concurrent priorities and meeting critical deadlines Strong collaborative mindset with demonstrated success in cross-functional team environments Exceptional analytical and problem-solving capabilities with a solutions-oriented approach Track record of identifying and implementing process improvements through systematic analysis Advanced proficiency in enterprise software systems and technical troubleshooting Strong organizational and time management abilities Excellent interpersonal skills with emphasis on team collaboration Demonstrated capacity for complex problem resolution and strategic thinking Working knowledge of Qualitrac systems preferred OR candidate must possess strong technical competencies and demonstrate ability to quickly master industry-specific software applications. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen!Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
    $46k-57k yearly est. Auto-Apply 7d ago
  • Engineering Services Coordinator - APC

    Apc Company, Inc. 4.7company rating

    Liaison job in Ankeny, IA

    This position will work directly with the operations and engineering team on purchasing, coordinating materials, equipment, and inventory, plus provide basic assistance with project coordination activities. Procurement Work with internal and external vendors, customers, contractors and suppliers to procure/buy needed parts and equipment for engineering projects, maintenance, repairs, supplier installs, rebuilds, and location upgrades. Create and maintain vendor accounts. Create, maintain and track all engineering requisitions and PO's through receiving and project closeout. Verify that all purchasing is in line with company procedures, approval methods, and project budget goals. Support engineering and operations on purchasing and project budget alignment and update changes to purchase orders which may relate to BOM's, project schedules, quantities, delivery dates, etc. Review purchase order confirmations with suppliers for delivery dates, accurate pricing and confirm when orders have been shipped/received. Obtain requested material/supplier information and inform the interested party (within the company) in a timely manner. Maintain vendor records and update relevant departments with changes. Obtain competitive quotes for materials based on quality, service, lead time and cost. Project Management Support all appropriate individuals and groups within APC engineering and operations with general project tracking, scheduling, budgeting and task support. Maintain the project tasks sheet to ensure proper communications of priorities, budgets, and scheduling of timelines. Work directly with the engineering team to close out projects. Additional Duties Maintain engineering standard documents: coordinate approved changes and maintain document control Track and schedule the refurbishment of used parts and equipment coming back from collection sites to be used in installs at a later date. Manage and track spare parts and equipment inventory to make sure we have the right items on hand and to make sure it is at a high level of inventory accuracy. Maintain engineering vehicle as needed. (i.e. oil change, tires, washing, etc.) Analyze, prepare and distribute reports on order status and material overages/shortages, etc. Provide oversight of the engineering warehouse, inventory, utilities and general building upkeep. Complete warehouse inventory management along with tracking both shipments and receiving. Requires travel in a company vehicle to warehouse in Boone, IA. JOB REQUIREMENTS: Ability to work collaboratively with the engineering team. Ability to work independently, set priorities, solve complex problems and determine work assignments. Strong knowledge of purchasing systems and procedures to ensure a smooth transition from requisition to receipt. Knowledge and ability to understand and effectively operate technology tools such as Microsoft Office (Word, Excel, PowerPoint) and other company specific software. Strong organizational, communication and time management skills to handle multiple tasks. Previous experience in inventory management preferred. Ability to handle confidential information. Ability to meet deadlines and have strong attention to details. Ability to read, write and understand the English language. Ability to receive and maintain valid driver's license. Ability to interpret and work from oral and written instructions. Ability to effectively communicate both orally and in writing with APC personnel, contractors, vendors, suppliers, and other business related contracts. Ability to work overtime when required. JOB QUALIFICATIONS: Education: High school diploma or GED certification required. Associate's degree, Bachelor's degree or equivalent amount of work experience preferred. Experience: 2-5 years of engineering or project coordination experience preferred. AutoCad skills desirable. “Note: This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.” Participates in E-Verify #SAPC
    $42k-53k yearly est. Auto-Apply 36d ago
  • Service Coordinator

    Ahern 4.5company rating

    Liaison job in Des Moines, IA

    Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Des Moines, IA. As a Service Coordinator, you will take incoming service calls, schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Des Moines regional area. Ideal candidate should bring to Ahern two to five years of administrative support type experience, preferably within the construction industry, and/or a completed Associate's degree in an administrative program. Those who will excel as a Service Coordinator will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, deadline-driven work environment. Being proficient in Microsoft Office, Excel, and being technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, Ahern wants you! What's in it for you? At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home. Here's how we stand out from the rest: Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide Incentives: A significant portion of our profits is shared with employees through bonus programs Generous PTO with the opportunity to buy additional time off Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave Mental Health Resources: Free, full-service mental health care for you and your family Wellness Programs: Access on-site fitness centers, personal development funds, and more Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best! Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.
    $48k-62k yearly est. 45d ago
  • Service Support

    Daveandbusters

    Liaison job in Des Moines, IA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Adheres to all company safety and sanitation policies and procedures. Responsible for bus stand cleanliness and stocking. Ensures wait stations remain clean. Empties trash and spot sweeps whenever floor needs it, or when a Manager requests. Performs opening/closing responsibilities, including party breakdown/duties. Restocks and prepares supplies for shift change and or close. Ensures food is properly garnished prior to running out to Guests. Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly. Busses and resets tables. Delivers food to tables and ensures the Guests have everything they need. Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages. Assists in party setup. Maintains cleanliness of restrooms, including restocking of supplies. Cleans high chairs and booster chairs. Assists other Team members as needed or when business needs dictate. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Restaurant and/or bar experience preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team members. Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $4.35 - $11 per hour Salary Range: 4.35 - 11 We are an equal opportunity employer and participate in E-Verify in states where required.
    $30k-42k yearly est. Auto-Apply 60d+ ago
  • Case Coordinator

    Farm Bureau Financial Services 4.5company rating

    Liaison job in West Des Moines, IA

    Do you have a medical background and/or previous experience underwriting life insurance? Are you a problem solver with great critical and analytical thinking skills, as well as strong organizational skills? Are you a go-getter with high initiative, a positive attitude and a lifelong learner? If so, this Case Coordinator opportunity could be a fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: As a Case Coordinator, you will provide support for the underwriting team including analysis and individual judgment in the procuring of information necessary to classify life insurance risks. We deliver on our promise every day to protect livelihoods and futures. We do this through our value-based work, demonstrating service, integrity, leadership, teamwork, accountability and passion in all touch points with client members, employees, agents and vendors. You will also: * Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times. * Perform review of applications with limited authority. * Perform brokerage/reinsurance correspondence and transfer of documentation. * Assist the underwriter in management of case files by generating and receiving requests for information to agents, client/members, medical facilities and vendors; maintaining the integrity of the pending file; and tracking movement of files. * Create and produce correspondence for both internal and external communication. Engage in telephone and email conversations with internal and external customers. Provide information to internal and external customers regarding processes, statuses and requirements. What It Takes to Join Our Team: * High school diploma or equivalent plus two years relevant experience required. * Loma ACS designation, knowledge of Windows and MS Office preferred. * Independent thinking, analysis and judgment required. * Ability to handle confidential information appropriately. * Strong verbal and written communication skills. * Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule). What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener! If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
    $29k-39k yearly est. 37d ago
  • Community Support Specialist - Adult

    Compass Health Network 4.0company rating

    Liaison job in Nevada, IA

    Job DescriptionDescription Full-Time | Benefits Eligible Help others in their journey toward recovery and wellness. Join our team as a Community Support Specialist, where you'll work directly with adults living with behavioral health and substance use challenges. In this role, you'll provide personalized, community-based support - meeting clients where they are: in their homes, in the office, and out in the community. You'll help individuals set and achieve recovery goals, develop daily living skills, access vital services, and build supportive relationships - all while working as part of a collaborative, integrated care team. This position requires regular driving and transportation of clients as part of service delivery. This is a great opportunity for someone who is passionate about mental health, enjoys hands-on work in the community, and thrives on building relationships. If you're looking for purpose-driven work that directly impacts families, you'll find it here. Key Responsibilities Support clients in reaching their personal recovery and wellness goals Provide coaching and education on life skills, health, and community resources Help clients access housing, healthcare, employment, and other essential services Work closely with healthcare providers, families, and community partners Assist with appointments and provide transportation as clinically needed Maintain accurate, timely documentation Requirements High School/GED required Associate's* or Bachelor's degree in a human service-related field preferred WORK EXPERIENCE Must qualify for position based on overall CSS requirements in at least one of the options listed: Qualified addiction professional; Bachelor's degree in a human services field from a college or university included in the U.S. Department of Education's database of accredited schools at http:/ope.ed.gov/accreditation ; Any four-year degree or combination of higher education and qualifying experience; Four years of qualifying experience; or Associate of Applied Science in Behavioral Health Support degree as designated by the Department of Mental Health.* Qualifying experience must include delivery of service to individuals with mental illness, substance use disorders, or developmental disabilities. A valid driver's license and agency established minimum automobile coverage required You'll Be a Great Fit for This Role if You: Bring relevant experience working with adults or behavioral health populations Are comfortable traveling to homes and community locations Communicate with empathy, adapt easily, and enjoy being part of a collaborative care team Possess excellent time management and writing skills Enjoy meeting new people New to the social services field and eager to learn
    $27k-35k yearly est. 24d ago

Learn more about liaison jobs

How much does a liaison earn in West Des Moines, IA?

The average liaison in West Des Moines, IA earns between $24,000 and $80,000 annually. This compares to the national average liaison range of $30,000 to $95,000.

Average liaison salary in West Des Moines, IA

$43,000

What are the biggest employers of Liaisons in West Des Moines, IA?

The biggest employers of Liaisons in West Des Moines, IA are:
  1. Primary Health Care Corporation
  2. Maximus
  3. PHC Primary Health Care
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