Representative jobs at LifePoint Health - 13214 jobs

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

*Employment Type:* Full time *Shift:* Day Shift *Description:* *Sales Representative - Eddy Memorial Geriatric Center Troy, NY - FT Days* * * *Quality of Life:* Where career opportunities and quality of life converge * *Advancement: *Strong orientation program, generous tuition allowance and career development * *Work/Life: *Positions and shifts to accommodate all schedules *Position Highlights:* Beechwood Retirement Community and Terrace at Eddy Memorial Assisted Living are beautiful senior living communities located in Troy. The Eddy Memorial / Beechwood Campus offers a continuum of care that includes independent living apartments, enhanced assisted living, and long term care. *What you will do:* The primary responsibility of the Senior Living Specialist is to promote and sell Terrace at Eddy Memorial enhanced assisted living and Beechwood independent retirement community apartments to prospective residents using a professional, consultative sales approach. *What you will need:* * Requires strong organizational skills, a professional presentation, and strong verbal and written communication skills. * Minimum of two years' experience in senior living, healthcare, hospitality, and/or sales and marketing required. * An undergraduate degree from a 2 or 4-year accredited college or university is preferred. Pay Range - $28.11- $29.45 *plus commissions** * Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.” *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Posting Description Key Responsibilities for the Sr. Patient Experience Representative: Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution. Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience. Registers new patients and verifies demographic, insurance, and referral information. Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits. Schedules patient appointments and procedures across providers and departments. May rotate into call center roles; communicate with referring providers and practices to facilitate patient management. Trains, orients, and cross-trains staff on departmental systems, policies, and procedures. Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates. Participates in and contributes to departmental initiatives, recommending and implementing process improvements. Minimum Qualifications Education: High School Diploma or GED required Experience: Minimum 1 year of administrative, front desk or related healthcare experience required. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Posting Description The Senior PER monitors clinic activity to ensure an optimal patient experience and resolves customer service and scheduling issues. They provide effective service support, obtain and record required authorizations, and manage daily schedules to optimize workflow. Responsibilities include answering and triaging calls, routing messages, providing routine information, and initiating emergency services when needed. The role also contributes to staff training on department processes and technology, demonstrates strong problem-solving and teamwork skills, and supports continuous process improvement initiatives. Key responsibilities Customer Service Provides positive, effective customer service to patients, families, visitors, and referring providers. Greets, screens, directs, and responds to routine inquiries on hospital protocols. Addresses escalated or complex issues and collaborates to resolve patient concerns. May rotate through call center functions. Patient Registration / Admissions / Discharge Collects basic vitals (H/W/T) and completes EMR questionnaires as needed. Monitors clinic flow and supports optimal patient experience. Registers new patients; verifies and processes demographics, insurance, referrals, authorizations, and required documentation. Assists with room preparation and routine clinical support tasks. Supports billing processes: coding entry, collecting copays, reconciling payments, and preparing deposits. Coordinates with Financial Counseling and other departments for administrative or insurance-related needs. Scheduling Schedules appointments and procedures across providers and departments. Monitors and adjusts daily schedule to optimize flow; communicates with clinicians and supervisors as needed. Patient Flow Coordination Participates in shift handoffs and team huddles to support coordinated care. Administration Manages calendars, schedules meetings/events, and supports conferences and department programs. Prepares documents, presentations, requisitions, and standard forms. Triages calls, routes urgent requests, and initiates emergency services when required. Provides routine clerical support (mail, copying, distributing materials, organizing medical records). Processes letters, external requests, and prescription refills. Training Participates in and supports staff training on systems, workflows, and customer-service practices. Trains and cross-trains staff; serves as resource for operations, billing/payer requirements, and problem resolution. Technology Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications. Enrolls patients and caregivers in the patient portal. Process Improvement Contributes to departmental and organizational improvement initiatives. Recommends and helps implement updates to systems and procedures. Minimum qualifications Education: High School Diploma / GED Experience: Minimum of 1 year as a PER or related healthcare experience. Serves as a go-to resource and handles complex questions independently. Coaches others by translating complex information into clear, simple terms. Completes tasks reliably; seeks expert input only when needed. Explains the impact of process and policy changes on patient experience. Anticipates needs and communicates clearly using non-technical language. Builds strong working relationships across teams. Communicates effectively and empathetically, both verbally and in writing. Works well with diverse internal and external stakeholders. Schedule: Monday - Friday , Hybrid- 4 days onsite

Our Mission To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. Our Vision Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. Our Values 1. Accessibility: We are committed to eliminating barriers to care, ensuring that every individual-regardless of background or circumstance-has access to high-quality healthcare. 2. Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals. 3. Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence. 4. Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding. 5. Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community. 6. Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences. Community Impact: We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. Job Summary: The Call Center Representative is responsible for serving as the first point of contact for patients by phone. This position supports patient access through scheduling, appointment management, insurance verification, and general inquiries. The Call Center Representative ensures all calls are handled with professionalism, accuracy, and compassion, contributing to positive patient experiences and organizational efficiency. Requirements Competencies: Include but are not limited to: Answer and route incoming calls promptly and courteously. Schedule and confirm patient appointments in accordance with established guidelines. Update and verify patient demographic and insurance information in the electronic health record (EHR). Provide accurate information regarding services, hours of operation, and locations. Handle patient inquiries, concerns, and basic complaints, escalating issues as needed. Open telephone encounters, refill requests, or route messages to the appropriate staff or pool. Assist patients with understanding payment policies and collecting co-pays when applicable. Track, document, and follow up on no-shows, cancellations, and rescheduled appointments. Contact insurance companies to verify patient coverage when necessary. Maintain HIPAA compliance and protect patient confidentiality at all times. Participate in training sessions and staff meetings to remain current on policies and workflows. Assist with patient outreach and contact Provide cross coverage for other Care Alliance staff as needed. Other duties as assigned Minimum Education and Experience: Required: High school diploma/GED required; associate degree preferred. At least one year of customer service or call center experience, preferably in a healthcare setting. EPIC experience, preferred Excellent verbal and written communication skills Intermediate level experience using Microsoft Office products. Salary Description $17.00 - $19.00 an hour

Supports and maintains communication within Beaufort Memorial Hospital by responding to PBX external and internal calls using a high quality customer service focused approach, while maintaining the accurate and timely transfer of telephone and public announcement information as directed by management. Follows policies and procedures regarding communication and privacy according to department and BMH goals set.

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry. THE ROLE: CALL CENTER REPRESENTATIVE RESPONSIBILITIES: • Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; • Enter data into a specialized computer system; • Dispatch AHA's Mobile Phlebotomists and Couriers; • Track specimen collection and reporting; • Trouble shoot missing, incomplete, and incorrect orders; • Must have the ability to interact effectively and professionally with clients and coworkers always; • Exceptional Customer Service skills, a must. Requirements QUALIFICATIONS: High School diploma 1-year of customer service experience in healthcare, preferred. Detail oriented with ability to multi-task daily. Knowledge of lab test orders; solid understanding of the importance of critical results. Excellent customer service and telephone etiquette skills required. Effective verbal and written communications, especially listening skills. 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy. Advanced computer skills. Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment. Ensure patient privacy, confidentiality, and HIPAA are upheld always. "Team Player" mindset a must! AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays. AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

Primary Function: Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment. Responsibilities: Prepare delivery invoices from phone orders for medical equipment from the home health care department, VNAs and other health care professionals. Organize completed delivery invoices for filing and reference. Advise customers and make recommendations during course of sale and instruction of medical equipment. Clean and prepare equipment for customer pickup. Maintain and order supplies as necessary to perform job. Performs all other related duties as assigned. Job Qualifications and Specifications: A High School diploma and a minimum of one years job-related experience or equivalent is required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry. THE ROLE: Customer Service Representative RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer system; Dispatch AHA's Mobile Phlebotomists and Couriers; Track specimen collection and reporting; Trouble shoot missing, incomplete, and incorrect orders; Must have the ability to interact effectively and professionally with clients and coworkers always; Exceptional Customer Service skills, a must. Requirements QUALIFICATIONS: High School diploma 1-year of customer service experience in healthcare, preferred. Detail oriented with ability to multi-task daily. Knowledge of lab test orders; solid understanding of the importance of critical results. Excellent customer service and telephone etiquette skills required. Effective verbal and written communications, especially listening skills. 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy. Advanced computer skills. Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment. Ensure patient privacy, confidentiality, and HIPAA are upheld always. "Team Player" mindset a must! AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

To professionally and efficiently answer and connect all calls to the areas requested. Responsible for all appointment scheduling to include: new client registration and preparation of new client file. Responsible for professionally and efficiently processing the coordination and scheduling of new clients to be seen by the clinician. To support all clients, physicians, internal staff and the business community in a professional manner while assisting in the daily operations of the Centralized Scheduling Department. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Answers phones scheduling client appointments. Attends and participates in department staff meetings and training sessions. Demonstrates ability to use all new phone scripts and processes established for centralized scheduling or client calls. Escalates calls that need further assistance or research to Senior Customer Service Representative for additional support. Obtains all required demographic data from the client and enter the data into the computer system to pre-register the new patient. Participates in emergency preparedness drills and executes key role in emergencies as instructed by the Safety Department. Records pertinent information into department Communication that includes (but not limited to): consumer/employee complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other team members/supervisor. Reports all telephone repair problems as directed in department procedures. Reviews all Communications at the beginning of each shift. Strives to de-escalate irate callers and escalates to Senior Customer Service Representative for guidance or support. Tailors communication using appropriate manners and methods to the population that is being serviced. Updates computer-based telephone directory and physician on call schedules upon notification or request of change. Verifies, and records all communication with physician's/case managers. Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency and one (1) year of customer service or administrative experience, preferably in the medical field. Licenses or Certifications * None Other Requirements Adheres to CHCS behavior principles and the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Behavioral Principles itself. Must be familiar and comply with CHCS safety policies and rules; Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must use all appropriate safety equipment, features, and procedures established by CHCS and immediately report all unsafe conditions to the department manager. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Experience using multiple systems/applications simultaneously SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Applicable software applications. CHCS behavior principles. CHCS medical records policy and procedure. CHCS programs and services provided. Contract requirements. HIPPA requirements. Modern office procedures, methods and computer equipment. Service codes for insurance. Skilled in: Customer service. Organization and time management. Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Performing detailed tasks with minimal or zero errors. Ability to: Accurately organize and maintain paper documents and electronic files. Adapt and thrive in a fast-paced environment. Adapt to rapidly changing technologies. Effectively and professionally communicate, both verbally and in writing Establish and maintain effective working relationships. Maintain accurate and complete records. Maintain the confidentiality of information and professional boundaries. Meet schedules and deadlines of the work. Prepare intake referrals. Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 7am - 4pm 6655 First Park Ten - CSS Plaza Code : 6857-4 MAXIMUM HOURLY RATE: $17.46

Obtains all demographic information Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. Updates Teletracking with any anticipated insurance impact and any possible admissions. Completes MSPQ with patient/family member for all Medicare patients. Scans patient's insurance card and identification both front and back and files in appropriate form (when applicable). Verifies all information is scanned under correct episode along with correct benefits. Photographs patient, creates labels for paperwork, prints patient bracelets when apllicable. Has patient sign appropriate financial forms allowing the hospital to bill appropriately. Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 16/32 Part Time -Nights Every Friday & Saturday Night: 11:00p - 7:00a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Do not wait to apply after reading this description a high application volume is expected for this opportunity. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED required Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

- 2 days in office Pay Range: $23-$25/hr. Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 116 locations in 24 states and a team of more than 1,900 employees, we are dedicated to helping individuals overcome substance use disorders and reclaim their lives. Join us in making a difference. Job Summary This position will act as a key member of the Revenue Cycle Department and reports to the Director, Contract and Revenue Cycle. The Revenue Cycle Specialist will help facilitate claims, payments, and verifications daily. The Revenue Cycle Specialist will provide updates and reports on the financial stability of the treatment centers. Summary of Essential Job Functions The key responsibilities of the Revenue Cycle Specialist include but not limited to: Duties and Responsibilities Reviews claims data to ensure 3rd party billing requirements are met Reviews claims to ensure eligibility, prior authorizations and proper signatures Submits claims in an organized sequence in order to achieve reimbursement from private payers, insurance companies and government healthcare programs Medicaid, VA, etc.) Investigates denied claims through research and applicable correspondence and follows through to resolution Successfully resolves payment discrepancies in a timely manner Escalates issues appropriately and promptly to supervision Verifies and informs treatment center staff about the patient's financial accountability and 3rd party reimbursement, as applicable Posts payments and adjustments while ensuring all deposits are balanced daily Documents payment records and issues as they occur Completes reporting requirements as required by company policy and requested by supervision Demonstrates an understanding of NPI, taxonomy and electronic claim submission requirements Identifies underpayments and overpayments/credits to determine steps for resolution Retrieves missing payment information from payers through various methods (phone, payer portals, clearing houses, etc.) Reads debits and credits on accounts and takes necessary action to resolve Performs other duties assigned by supervision Regulatory Responsible for complying with all federal, state and local regulatory agency requirements Responsible for complying with all accrediting agencies Marketing and Outreach Participate in community and public relations activities as assigned. Professional Development Responsible for the achievement of assigned specific annual goals and objectives Demonstrates the belief that addiction is a brain disease, not a moral failing Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members Establishes and maintains positive relationships in the workplace Can work independently and under pressure while handling multiple tasks simultaneously Makes decisions and uses good judgment with confidential and sensitive issues Deals appropriately with others in stressful or other undesirable situations Training Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies Attend conferences, meetings and training programs as directed Participate in and/or schedule and attend regular in-service trainings Other Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment Minimum Requirements The Revenue Cycle Specialist will be responsible for reviewing claims data to ensure insurance requirements, eligibility, prior authorizations and proper signatures are secured prior to submission. Submits claims in an organized sequence in order to achieve reimbursement from private payers, insurance companies and government healthcare programs with heavy concentration in Medicaid. Will investigate declined claims through research and applicable correspondence in order to successfully resolve payment discrepancies. Qualifications The Revenue Cycle Specialist must have the following qualifications. High school Diploma or equivalent In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below: Denial Management Skillset Strong knowledge of Excel High integrity Excellent verbal and written communication skills Sound judgment Efficient Self-starter Strong interpersonal communication skills Valid driver's license. Healthcare experience preferred. Experience in front desk, admissions, billing, and/or collections. Excellent verbal and written communication skills. Strong customer service and interpersonal communication skills. Accurate data entry and basic keyboarding skills. Ability to work independently under pressure and handle multiple tasks simultaneously. Ability to enforce fee collection policies. Basic computer/word processing skills. Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs). Knowledge of basic math, accounting, and accounts receivable. Physical Requirements and Working Conditions The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business. Communicate effectively by phone or in person. Vision adequate to read correspondence and computer screens. Prolonged sitting, some bending, stooping, and stretching. Manual dexterity for operating office equipment. Variable workload and periodic high stress. Standard medical office environment. Interaction with patients with various health and legal issues. Extended keyboarding periods. Disclaimer The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Why Join BHG? Work-Life Balance: Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays. Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities. Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and competitive 401K match. Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses. Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series. At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Starting Pay Range: $23-$25/hr Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

SJV Medical, an award-winning distributor of orthopedic DME products and healthcare solutions is looking for an Associate Sales Representative! This individual will work with a team of sales representatives and individually to support customers in Asheville and Western North Carolina. Our goal is to find an experienced representative to work with our existing team. The ideal candidate currently lives in the area and has previous business experience. The individual will directly report to a Director of Sales and will travel between clinics, offices, hospitals, surgery centers, to service and sell our solutions and products. The Associate Sales Representative (ASR) will also have account and patient service responsibilities. We specialize in providing innovative products, services and solutions that integrate seamlessly with our industry leading technology. Our company has developed a market leading consulting division offering solutions for revenue generation and enhancement as well as outsourced and cost-savings. Your day will be very busy... you will: Highly accountable for meeting or exceeding sales quotas and objectives in assigned territory. Builds relationships with customers to truly understand their business. Understands customer challenges and offers solutions from Breg's portfolio of products and services to improve the quality and lower the cost of the orthopedic episode. Provides product expertise. Has accountability for selling, planning, organizing and implementing account management activities. Travels extensively throughout assigned territory. Measures and fits patients with Breg products, completes paperwork required for insurance billing and treats Protected Health Information with the strictest confidentiality in accordance with HIPAA standards. Identifies and assesses future accounts and opportunities. What your background will be: Bachelor's degree preferably in business, marketing or science field or an equivalent combination of education and experience. 2+ years of proven success in a medical sales role where contacts with physicians, hospitals and other medical providers were a regular occurrence is highly preferred, B2B sales/consulting experience accepted. Experience with sales in the orthopedic, sports medicine or surgical markets is highly preferred. Computer proficient to include web browser/internet search, MS Outlook, Word and Excel capabilities. Technical competence includes the ability to learn new software and systems. Candidate must live in the Asheville, NC area. Benefits Healthcare stipened 401k and Profit Sharing Auto/Gas reimbursement allowance Holiday and PTO Pay Salary Range * $45,000-$48,000 per year If you meet the requirements above and would like to apply for this position, please send your resume directly to ************************************ and ****************************

Post Op Partners, an award-winning distributor of orthopedic DME products and healthcare solutions is looking for an Associate Sales Representative! This individual will work with a team of sales representatives and individually to support customers in Chicago and near Chicago suburbs. Our goal is to find an experienced representative to work with our existing team. The ideal candidate currently lives in the area and has previous business experience. The individual will directly report to a Director of Sales and will travel between clinics, offices, hospitals, surgery centers, to service and sell our solutions and products. The Associate Sales Representative (ASR) will also have account and patient service responsibilities. We specialize in providing innovative products, services and solutions that integrate seamlessly with our industry leading technology. Our company has developed a market leading consulting division offering solutions for revenue generation and enhancement as well as outsourced and cost-savings. Your day will be very busy... you will: Highly accountable for meeting or exceeding sales quotas and objectives in assigned territory. Builds relationships with customers to truly understand their business. Understands customer challenges and offers solutions from Breg's portfolio of products and services to improve the quality and lower the cost of the orthopedic episode. Provides product expertise. Has accountability for selling, planning, organizing and implementing account management activities. Travels extensively throughout assigned territory. Measures and fits patients with Breg products, completes paperwork required for insurance billing and treats Protected Health Information with the strictest confidentiality in accordance with HIPAA standards. Identifies and assesses future accounts and opportunities. What your background will be: Bachelor's degree preferably in business, marketing or science field or an equivalent combination of education and experience. 2+ years of proven success in a medical sales role where contacts with physicians, hospitals and other medical providers were a regular occurrence is highly preferred, B2B sales/consulting experience accepted. Experience with sales in the orthopedic, sports medicine or surgical markets is highly preferred. Computer proficient to include web browser/internet search, MS Outlook, Word and Excel capabilities. Technical competence includes the ability to learn new software and systems. Candidate must live in the Chicago area. * Benefits Healthcare 401k w/employer match Auto allowance LTD/STD Dental Salary Range * $40,000-$50,000 base salary PLUS Commission If you meet the requirements above and would like to apply for this position, please send your resume directly to Frank Krakowski at *****************************.