Team Leader jobs at Lifespan - 244 jobs

The New York office of MSF is launching refugee exhibit, “Forced from Home” which is an outdoor, interactive educational exhibition designed to raise public awareness about the plight of the world's 60 million refugees and internally displaced people (IDPs) uprooted by war and conflict. The Guide Team Leader (GTL) reports to the Special Projects Coordinator and works in close collaboration with the Exhibition Logistics, Administration, and Medical Supervisors. The GTL supervises the volunteer Exhibition Guides and has overall responsibility for training them on the content and main messages of the Exhibition. The GTL also acts as the key resource for Guides, MSF-USA office staff, local volunteers, and project staff in terms of local transportation, room, board, and exhibition office space. Essential Functions and Responsibilities: The GTL collaborates in the development of and is responsible for training all Guides on the content of the Refugee Exhibition Guide Handbook. The GTL is also responsible for implementation of key travel management components of MSF-USA's Refugee Exhibition by performing the following duties: Tour Development & Guide Training (40%) Supervises and trains MSF aid workers to act as effective Guides at the Exhibition, answering any questions that may arise on content or how to answer specific questions from visitors; Provides on-site training to Guides at the beginning of each leg of the tour, and provides individual training to new Guides as they arrive; Accompanies new Guides on their tours to evaluate content and message and make constructive suggestions for changes when appropriate; Provides editorial expertise to the Refugee Exhibition Guide Handbook to make sure that the information reflects field realities and core messages; Identifies and makes available any useful background information - articles, MSF manuals, and so on - to assist Guides. HR Management Support (40%) Manages day-to-day activities and rostering of the Guides, ensuring full coverage at peak times, and scheduling breaks/days off when appropriate; Acts as resource for all travel management related questions for Guides, project staff, and other MSF-USA staff as required; Works closely with the Special Projects Coordinator and Administration Supervisor to organize the on-site breakfast, lunch, and snacks for Refugee Exhibition team at all Exhibition sites. Together with the Logistics Supervisor arranges transportation of team between hotel and Exhibition site and to other locations for exhibition-related activities, as well as to airports/train/bus stations when necessary; Manages the timesheets for Log Team. Works with Administration Supervisor to distribute per diems and other reimbursements for all team members, liaising with office as needed; Other Responsibilities (20%) Acts as a Guide to visitors to the exhibition when required and as time allows; Available for interviews with local radio, television, newspaper or other press outlets; available to speak as a panelist at related Communications or Development events. Responsible for overall management and upkeep of Exhibition Office, both in the MSF-USA office and at each exhibition site. Supervisory Responsibilities: Does not directly supervise any regular permanent staff, but does supervise all volunteer Guides and some local volunteers. Coordinates work with several other members of the Project Support Team and MSF-USA Office Staff. Fiscal Responsibilities Under the supervision of the Special Projects Coordinator and Administration Supervisor, has direct fiscal responsibility for some expenses related to the travel, lodging, and hospitality of Guides, Project Support Team, and MSF-USA Office Staff. Extent of Public Contact Represents the MSF movement by interacting with: all levels of MSF-USA and OC staff; officials, educators, and students from all levels of educational facilities; vendors in the travel and hospitality services industry; and members of the general public. Physical Demands While performing the office duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis. For the travel component of the job, the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside or work in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions, Travel, and Environment The office duties of the job require regular attendance 5 days per week for a minimum of 35 hours. Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required. Hours during Exhibition tour will vary, and may include many early mornings and late nights. The job will also require a large amount of domestic travel. While performing the duties of this job, the employee may be exposed to precarious settings under high security and/or very basic working conditions and outside weather conditions. Qualifications Minimum 1-year experience providing administrative support in an office setting Strong interpersonal and written and oral communications skills, including the ability to effectively present information to partners. Experience in creating and maintaining systems to organize and track multiple projects at the same time. Strong computer literacy, including ability to use word-processing, presentation, spreadsheet and database software, and to search the internet for research purposes. Ability to write a range of correspondence from formal business letters to thank you notes. Ability to prioritize and to work under pressure. Team management experience. Preferred: Minimum 1 field mission with MSF. Comprehensive understanding of MSF's medical activities and humanitarian principles. Languages" Essential: English Desirable: French, Spanish Starting salary: mid to high 50's, friendly and supportive work environment. Any applications submitted without letter of interest/cover letter will not be considered. No calls please. The New York office of MSF is launching refugee exhibit, “Forced from Home” which is an outdoor, interactive educational exhibition designed to raise public awareness about the plight of the world's 60 million refugees and internally displaced people (IDPs) uprooted by war and conflict. The Guide Team Leader (GTL) reports to the Special Projects Coordinator and works in close collaboration with the Exhibition Logistics, Administration, and Medical Supervisors. The GTL supervises the volunteer Exhibition Guides and has overall responsibility for training them on the content and main messages of the Exhibition. The GTL also acts as the key resource for Guides, MSF-USA office staff, local volunteers, and project staff in terms of local transportation, room, board, and exhibition office space. Essential Functions and Responsibilities: The GTL collaborates in the development of and is responsible for training all Guides on the content of the Refugee Exhibition Guide Handbook. The GTL is also responsible for implementation of key travel management components of MSF-USA's Refugee Exhibition by performing the following duties: Tour Development & Guide Training (40%) Supervises and trains MSF aid workers to act as effective Guides at the Exhibition, answering any questions that may arise on content or how to answer specific questions from visitors; Provides on-site training to Guides at the beginning of each leg of the tour, and provides individual training to new Guides as they arrive; Accompanies new Guides on their tours to evaluate content and message and make constructive suggestions for changes when appropriate; Provides editorial expertise to the Refugee Exhibition Guide Handbook to make sure that the information reflects field realities and core messages; Identifies and makes available any useful background information - articles, MSF manuals, and so on - to assist Guides. HR Management Support (40%) Manages day-to-day activities and rostering of the Guides, ensuring full coverage at peak times, and scheduling breaks/days off when appropriate; Acts as resource for all travel management related questions for Guides, project staff, and other MSF-USA staff as required; Works closely with the Special Projects Coordinator and Administration Supervisor to organize the on-site breakfast, lunch, and snacks for Refugee Exhibition team at all Exhibition sites. Together with the Logistics Supervisor arranges transportation of team between hotel and Exhibition site and to other locations for exhibition-related activities, as well as to airports/train/bus stations when necessary; Manages the timesheets for Log Team. Works with Administration Supervisor to distribute per diems and other reimbursements for all team members, liaising with office as needed; Other Responsibilities (20%) Acts as a Guide to visitors to the exhibition when required and as time allows; Available for interviews with local radio, television, newspaper or other press outlets; available to speak as a panelist at related Communications or Development events. Responsible for overall management and upkeep of Exhibition Office, both in the MSF-USA office and at each exhibition site. Supervisory Responsibilities: Does not directly supervise any regular permanent staff, but does supervise all volunteer Guides and some local volunteers. Coordinates work with several other members of the Project Support Team and MSF-USA Office Staff. Fiscal Responsibilities Under the supervision of the Special Projects Coordinator and Administration Supervisor, has direct fiscal responsibility for some expenses related to the travel, lodging, and hospitality of Guides, Project Support Team, and MSF-USA Office Staff. Extent of Public Contact Represents the MSF movement by interacting with: all levels of MSF-USA and OC staff; officials, educators, and students from all levels of educational facilities; vendors in the travel and hospitality services industry; and members of the general public. Physical Demands While performing the office duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis. For the travel component of the job, the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside or work in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions, Travel, and Environment The office duties of the job require regular attendance 5 days per week for a minimum of 35 hours. Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required. Hours during Exhibition tour will vary, and may include many early mornings and late nights. The job will also require a large amount of domestic travel. While performing the duties of this job, the employee may be exposed to precarious settings under high security and/or very basic working conditions and outside weather conditions. Qualifications Minimum 1-year experience providing administrative support in an office setting Strong interpersonal and written and oral communications skills, including the ability to effectively present information to partners. Experience in creating and maintaining systems to organize and track multiple projects at the same time. Strong computer literacy, including ability to use word-processing, presentation, spreadsheet and database software, and to search the internet for research purposes. Ability to write a range of correspondence from formal business letters to thank you notes. Ability to prioritize and to work under pressure. Team management experience. Preferred: Minimum 1 field mission with MSF. Comprehensive understanding of MSF's medical activities and humanitarian principles. Languages" Essential: English Desirable: French, Spanish Starting salary: mid to high 50's, friendly and supportive work environment. Any applications submitted without letter of interest/cover letter will not be considered. No calls please.

New York Aquarium Department: Merchandise Services Team Leader - NYA Merchandise Services Employment Type: Temporary Status: Non-Exempt Grade Level: Hourly Starting Pay Rate: $18/hour or more, based on experience Reports To: Assistant Manager / Area Supervisor Schedule: Must be available for weekends and holidays, with weekday hours also available Hours: Variable, dependent on weather and guest attendance; schedule subject to adjustment during spring and summer Position Overview Serve as a vital member of the New York Aquarium Merchandise Services team by assisting in daily operations and supervising gift shop activities. Collaborate with the management team to deliver exceptional guest experiences, optimize revenue, and uphold the mission of the Wildlife Conservation Society. Key Responsibilities Customer Service: * Deliver exceptional guest service by maintaining a comprehensive understanding of park exhibits and amenities. * Enhance the guest experience by addressing inquiries and resolving concerns in a professional manner. * Drive sales performance through a focus on key metrics such as Average Transaction Size (ATS), Units per Transaction (UPT), and the number of transactions. * Communicate guest feedback and suggestions to the management team for continuous improvement. Operational Excellence: * Master and enforce cash handling policies and procedures, ensuring team-wide compliance. * Safeguard data integrity by overseeing accurate register operations. * Utilize customer service skills to minimize loss prevention and maintain appropriate selling floor coverage. * Maintain an organized, clean, and visually appealing retail environment. * Ensure timely merchandise replenishment to support ongoing sales activities. * Manage stockroom organization for efficient inventory management.

Job Title: Team Lead Job Type: Temporary/Seasonal Department: Merchandise Status: Non-Exempt Pay Rate: $18/hour Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance, schedule subject to change through the spring and summer. Earn your stripes in sales and service! With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS. Apply now! We'll consider you for several openings: Senior Associate Essential duties may include: * Assist in leading the daily operation of an assigned area. * Reinforce selling skills training by focusing on the individual sale to increase average transaction spent. * Stock shelves and process deliveries to maintain appropriate inventory levels * Maintain general knowledge of park amenities to provide excellent service to our guests PERKS of Working with Us: * Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals * Complimentary Parking * Complimentary Guest Park Tickets (After 45 days) * Company provided uniforms * Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal * Serve Safe Certification Training/ Food Handler Certification Reimbursements * Access to online learning and tuition discounts with Monroe College * Earned Paid Sick Time * Employee Assistance Program * Free Banking

SUMMARY/OBJECTIVE: The Nurse Team Lead is responsible for aiding in the development and maintenance of an environment that supports all medical staff including Registered and Licensed Practical Nurses. The team lead reports directly to the Director of Nursing (DON) and coordinates with are manager and nursing staff to ensure proper training, guidance, and nursing services that maintain evidenced based standards of care. The Team Lead assists with ensuring policies, procedures, and regulations are followed. The Team Lead will promote the vision, mission, and values of the organization. Essential Functions (Job Duties) Demonstrate necessary skills and knowledge to provide care for individuals we support according to policy, procedure and division/unit specific competencies as well as assist with providing patient care, as well as oversight and support to the nursing team. Comply with Office of Mental Health (OMH), Office of Alcohol and Substance Abuse Services (OASAS), Office of Persons with Developmental Disabilities (OPWDD),New York State and Federal regulations, laws and ethical guidelines. Provides formal and informal supportive physical and mental health care and maintenance education in a variety of areas to people we support as well as their family/team Administer injections and medications as directed by prescriber. Infection control duties as directed - may include policy and procedure development, maintenance, implementation, continued education, tracking and reporting. Acts as a resource in identifying, communicating and/or offering solutions for nursing/operational problems in partnership with CO team Statistic data collection and reporting. Assist with payroll, hiring and scheduling to ensuring nurse coverage meets budgetary and regulatory requirements. Address manager level issues related to workflow, patient care and nursing process as well as and report up to DON. Qualifications Competencies Proficient in Quality and Evidenced Based Care Person Centered Focus Teamwork and building Focus Problem Solving/Analysis Strong Verbal and Oral Communication Skill Learning Orientation Professional and Ethical Conduct Stress Management/Composure Confidentiality/Professional Boundaries Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work Workweek schedule: FULL TIME Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Based on need of location/department Required Education and Experience Registered Nurse degree with a valid New York State RN license. Continuing professional education required. Minimum of 2 years' experience in a supervisory role preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUMMARY/OBJECTIVE: Coordinates the cleaning of contracts. Supervises cleaning of assigned accounts using proper commercial practices meeting the requirements of the contract. Bathrooms - all fixtures will be sanitized and free of dirt. Offices - must be vacuumed and dusted to ensure a clean appearance. Main areas - are to be cleaned to maintain a clean and positive environment. Floors - carpets will be vacuumed, tile floors swept and mopped, and floors with finishes maintained. Supervise crew of consumers for the purpose of cleaning janitorial accounts. Complete all paperwork to include timesheets, cleaning checklists, supply disbursement and vehicle logs. Maintain an inventory of materials and supplies To keep record of products used in assigned contracts. Order on a timely basis product or supplies needed to perform daily work assignments. Maintain equipment in proper working order. To perform or have performed routine maintenance on all janitorial equipment. Disposal of account refuse. Refuse must be collected daily and disposed of in a safe and approved manner, in accordance with agency and commercial policy. Communication. Communicate to Clean Sweep Manager, either verbally or in writing, information or observations which will impede his/her in completing his/her assignment. Maintain a safe work environment for janitorial crews To maintain work area to be in compliance with OSHA and safe janitorial practices. Competencies Confidence Strong communication, written, and computer skills Impeccable organization Goal Oriented Ability to manage time wisely Ability to maintain confidentiality Ability to treat everyone equally and respectfully Ability to give and take constructive criticism well Qualifications Position Type/Expected Hours of Work This is a Part-Time position. Workweek schedule: Monday through Friday, some weekends. Hours of work: Speak with Supervisor Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel TRAVEL TO AND FROM JOB LOCATIONS WITH AGENCY VEHICLE Required Education and Experience High school diploma and/or GED Two years of commercial janitorial services experience and Two years of supervisory experience Maintain company requirements for driving agency vehicles and POVs Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

SUMMARY/OBJECTIVE: The Nurse Team Lead is responsible for aiding in the development and maintenance of an environment that supports all medical staff including Registered and Licensed Practical Nurses. The team lead reports directly to the Director of Nursing (DON) and coordinates with are manager and nursing staff to ensure proper training, guidance, and nursing services that maintain evidenced based standards of care. The Team Lead assists with ensuring policies, procedures, and regulations are followed. The Team Lead will promote the vision, mission, and values of the organization. Essential Functions (Job Duties) Demonstrate necessary skills and knowledge to provide care for individuals we support according to policy, procedure and division/unit specific competencies as well as assist with providing patient care, as well as oversight and support to the nursing team. Comply with Office of Mental Health (OMH), Office of Alcohol and Substance Abuse Services (OASAS), Office of Persons with Developmental Disabilities (OPWDD), New York State and Federal regulations, laws and ethical guidelines. Provides formal and informal supportive physical and mental health care and maintenance education in a variety of areas to people we support as well as their family/team Administer injections and medications as directed by prescriber. Infection control duties as directed - may include policy and procedure development, maintenance, implementation, continued education, tracking and reporting. Acts as a resource in identifying, communicating and/or offering solutions for nursing/operational problems in partnership with CO team Statistic data collection and reporting. Assist with payroll, hiring and scheduling to ensuring nurse coverage meets budgetary and regulatory requirements. Address manager level issues related to workflow, patient care and nursing process as well as and report up to DON. Qualifications Competencies Proficient in Quality and Evidenced Based Care Person Centered Focus Teamwork and building Focus Problem Solving/Analysis Strong Verbal and Oral Communication Skill Learning Orientation Professional and Ethical Conduct Stress Management/Composure Confidentiality/Professional Boundaries Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work Workweek schedule: FULL TIME Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Based on need of location/department Required Education and Experience Registered Nurse degree with a valid New York State RN license. Continuing professional education required. Minimum of 2 years' experience in a supervisory role preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary/Objective: The Outpatient Paraprofessional Team Lead plays a critical role in supporting our CCBHC model by providing direct supervision, structure, and guidance to the paraprofessional team-including PRS, Peers, and TCM staff. This position ensures that paraprofessional services are delivered consistently, with high quality, and in alignment with CCBHC requirements for care coordination, person-centered planning, and whole-person support. The Team Lead provides both administrative oversight and clinical support to staff while also carrying a small caseload to remain engaged in service delivery and maintain a strong understanding of workflow and patient needs. In addition to supervisory responsibilities, the Paraprofessional Team Lead provides PRS services designed to restore, support, and develop the skills necessary for individuals to succeed in community living. These services promote social, emotional, behavioral, and educational functioning; support inclusion and integration; and help individuals pursue their personal goals. Interventions are hands-on and goal-oriented, focusing on developing Personal and Community Competence while supporting individuals toward minimal reliance on ongoing professional intervention. The Team Lead ensures that all paraprofessional interventions are implemented according to the individual's person-centered treatment plan, documented accurately, and coordinated with the broader care team-including clinicians, nursing, care management, and medical staff. This role is essential to maintaining high-quality psychiatric rehabilitation services; reducing barriers to engagement; enhancing care coordination; and supporting timely follow-up, risk mitigation processes, and CCBHC-aligned outcomes. The Paraprofessional Team Lead helps create consistency across locations, elevates the standard of care, and strengthens our ability to support individuals in achieving stability, independence, and meaningful community participation. Essential Functions (Job Duties): Lead Role: Provides daily direction and communication to employees. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers. Provides performance feedback and coaching on a regular basis to each team member. Is available for employees who experience work and/or personal problems providing appropriate coaching, direction, and resolution. Ensures employees have appropriate training and other resources to perform their jobs. In collaboration with their supervisor, responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Assists the Outpatient Associate Directors with daily operations and oversite of paraprofessional team. Ensures job duties and expectations of paraprofessional team are being performed at their highest level and tracking Key Performance Indicators on a regular and ongoing basis. Works as a member/leader of special or ongoing projects that are important to Behavioral Health. Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives Uses appropriate judgement in upward communication regarding department and employee concerns. For Adults: Provider of rehabilitation support recover oriented activities, interventions and skill development necessary for the individual to improve self-management of and reduce relapse to substance use, the negative effects of psychiatric or emotional symptoms that interfere with a person's daily living skills that are critical to remaining in home, school, work, and the community. Assist individual to identify a meaningful life role goal and objectives through a person-centered process. Train in coping skills to address symptoms, manage stress and reduce exposure and vulnerability to stress. Assist in identifying trauma triggers. Assist in developing healthy coping alternatives especially to anger and challenging situations. Encourage personal autonomy through stress management skills, recognition and coping with mental health symptoms. Encourage development of ways to manage free time. Assist in navigation of transportation. Guide in understanding and managing chronic medical conditions. Engage in further development of health social skills. Educate in wellness activities. Teach and strengthen daily living skills. Encourage development of financial management strategies. Assist in pursuing, securing, and retaining, integrated, competitive employment as identified related to a chosen life role. Assess on-going progress toward recovery and functional skill development. Maintain all required documentation in a timely manner. Communicate and report to Supervisor. Actively participate in timely completion of assigned trainings. For Children: Consulting with collaterals, with the client's permission, toward the end of improving client outcomes while assisting them in addressing their goals. Provide psycho education with the goal to restore and support community tenure and avoid more restrictive placements, enhance personal relationships, establish support networks, increase community awareness, develop coping strategies toward effective functioning in all relevant environments. Teach and strengthen daily living skills to assist with self-management and reduction of the effects of psychiatric emotional, physical developmental or substance challenges. Assist in developing wellness skills. Support personal autonomy skill development. Enrich personal skills. Develop health skills. Identification of personal interests and hobbies. Assess on-going progress toward recovery and functional skill development. Maintain all required documentation in a timely manner. Communicate and report to Supervisor. Actively participate in timely completion of assigned trainings. Supervisory Responsibilities: The Outpatient Paraprofessional Team Lead will be responsible for providing administrative and clinical support to all paraprofessional roles: Psychiatric Rehabilitative Services, Peer Support Services, and Targeted Case Management Services. The Outpatient Paraprofessional Team Lead will provide supervision to paraprofessional staff across all outpatient behavioral health locations. Qualifications Competencies: Competency Level: Direct Care Competency Proficient Level Communication Advanced Organization Competent Time Management Competent Teamwork Advanced Leadership Advanced Ethical Conduct Advanced Confidentiality Competent Required Education and Experience: Must be 18 years of age and have a High School Diploma, with 1-3 years of relevant experience working with adults and children with substance use or mental health conditions OR a Bachelor's degree in a relevant human services field. Additional Requirements: Travel between clinic locations as assigned to provide on-site supervision, coaching, and support to paraprofessional staff, ensuring consistent expectations, workflows, and service quality across all CCBHC sites. Travel within the community as needed to support patient services, including home-based support, community linkage, care coordination, engagement outreach, and other activities necessary to advance person-centered treatment goals. Position Type/Expected Hours of Work Type: Full Time Hours of Work: 40 Work Week Schedule: Monday - Friday Hours of Work: 8:00 a.m. to 4:30 p.m. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment. Citizen Advocates is an Equal Employments Opportunity/Affirmative Action Employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Summary Job Description The group leader is accountable for the physical and emotional safety of the environment. Additionally, the individual is responsible for leading the staff and resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on). The individual is accountable for scheduling the staff team in a manner that supports an appropriate child to adult ratio and safety standards. Moreover, the team leader must collaborate with all services provides, i.e. Medical, Social Service, Q256 and all other providers. About St. John's Founded in 1826 as a home for orphaned children, St. John's has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John's is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities Assign advocates to all residents upon arrival to NSP. >Facilitate no less than 5 therapeutic group meetings consistently Assist in the development of a comprehensive program schedule/activity plans w/site director. Assist the Unit Manager in facilitation of weekly team meetings. Coordinate all staff schedules two weeks in advance with final approval from site director. Secure staff for all appointments, i.e. medical, court, probation, outside therapy, etc. Meet with each shift bi-monthly for group supervision around strengths/challenges. Submit documentation of meetings within 48 hours to site director/NSP residential director. Meet w/ NSP residential director bi-monthly; attend all meetings/trainings as assigned. Ensure all shifts maintain a minimum of a 1 to 4. In the case the unit (on any and all shifts) is short staffed the group leader is required to fill in. Support SCM trainings upon certification. Collaborate with all services providers both internally/externally to meet needs of youth. Support residents in working on treatment activities and petitioning for phase in a timely fashion. Hold all shifts accountable (morning, evening, over-night Monday through Sunday) to follow the schedule and implement all activities as required. Attend no less than 3 treatment planning conferences per resident per month (1stmtg, 3rd month meeting and final discharge meeting). Organize resident drop off and pick up, assign staff as needed and ensure all residents are back in the facility no later than 5pm on Sunday. Attend all special events e.g., family day, St. John's day, community service projects, trips, etc. Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience Associate's Degree in Human Services or related field preferred Must have a minimum 1year experience working with vulnerable youth Individual must be well versed in the MYSI approach/standards, experience facilitating group meetings in an NSP setting utilizing the MYSI approach, knowledge of NSP programming. A valid driver's license and strong communication skills with the ability to manage appointments (i.e., medical, court, probation, therapy, etc.) for all of the residents. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John's Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Summary Job Description The group leader is accountable for the physical and emotional safety of the environment. Additionally, the individual is responsible for leading the staff and resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on). The individual is accountable for scheduling the staff team in a manner that supports an appropriate child to adult ratio and safety standards. Moreover, the team leader must collaborate with all services provides, i.e. Medical, Social Service, Q256 and all other providers. About St. John's Founded in 1826 as a home for orphaned children, St. John's has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John's is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities Assign advocates to all residents upon arrival to NSP. >Facilitate no less than 5 therapeutic group meetings consistently Assist in the development of a comprehensive program schedule/activity plans w/site director. Assist the Unit Manager in facilitation of weekly team meetings. Coordinate all staff schedules two weeks in advance with final approval from site director. Secure staff for all appointments, i.e. medical, court, probation, outside therapy, etc. Meet with each shift bi-monthly for group supervision around strengths/challenges. Submit documentation of meetings within 48 hours to site director/NSP residential director. Meet w/ NSP residential director bi-monthly; attend all meetings/trainings as assigned. Ensure all shifts maintain a minimum of a 1 to 4. In the case the unit (on any and all shifts) is short staffed the group leader is required to fill in. Support SCM trainings upon certification. Collaborate with all services providers both internally/externally to meet needs of youth. Support residents in working on treatment activities and petitioning for phase in a timely fashion. Hold all shifts accountable (morning, evening, over-night Monday through Sunday) to follow the schedule and implement all activities as required. Attend no less than 3 treatment planning conferences per resident per month (1stmtg, 3rd month meeting and final discharge meeting). Organize resident drop off and pick up, assign staff as needed and ensure all residents are back in the facility no later than 5pm on Sunday. Attend all special events e.g., family day, St. John's day, community service projects, trips, etc. Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience Associate's Degree in Human Services or related field preferred Must have a minimum 1year experience working with vulnerable youth Individual must be well versed in the MYSI approach/standards, experience facilitating group meetings in an NSP setting utilizing the MYSI approach, knowledge of NSP programming. A valid driver's license and strong communication skills with the ability to manage appointments (i.e., medical, court, probation, therapy, etc.) for all of the residents. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John's Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

SUMMARY/OBJECTIVE: The PRS/PSR Team Lead provides support and guidance to their Community Supports team. They provide clinical and administrative guidance to those who report to them. While providing administrative assistance, they also provide services and handle a caseload themselves to best serve the community and individuals in need. PRS/PSR services are designed to restore, rehabilitate, and support an individual developmentally appropriate functioning as necessary for the integration of the individual as an active and productive member of their family and community with the goal of achieving minimal on-going professional intervention. Services assist with implementing interventions on a treatment plan to compensate for, or eliminate, functional deficits and interpersonal and/or behavioral health barriers associated with an individuals behavioral health needs. Activities are “hands on” and task oriented, intended to achieve the identified goals or objectives as set forth in the individual's individualized treatment plan. The goal is Personal and Community Competence. Essential Functions (Job Duties) Lead Role: Provides daily direction and communication to employees. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provides performance feedback and coaching on a regular basis to each team member. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Ensures employees have appropriate training and other resources to perform their jobs. Responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Assists the manager with daily operation. Works as a member/leader of special or ongoing projects that are important to the department Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns. For Adults: Provider of rehabilitation support recover oriented activities, interventions and skill development necessary for the individual to improve self-management of and reduce relapse to substance use, the negative effects of psychiatric or emotional symptoms that interfere with a person's daily living skills that are critical to remaining in home, school, work, and the community. Assist individual to identify a meaningful life role goal and objectives through a person-centered process. Train in coping skills to address symptoms, manage stress and reduce exposure and vulnerability to stress. Assist in identifying trauma triggers. Assist in developing healthy coping alternatives especially to anger and challenging situations. Encourage personal autonomy through stress management skills, recognition and coping with mental health symptoms. Encourage development of ways to manage free time. Assist in navigation of transportation. Guide in understanding and managing chronic medical conditions. Engage in further development of health social skills. Educate in wellness activities. Teach and strengthen daily living skills. Encourage development of financial management strategies. Assist in pursuing, securing, and retaining, integrated, competitive employment as identified related to a chosen life role. Assess on-going progress toward recovery and functional skill development. Maintain all required documentation in a timely manner. Communicate and report to Supervisor. Actively participate in timely completion of assigned trainings. For Children: Consulting with collaterals, with the client's permission, toward the end of improving client outcomes while assisting them in addressing their goals. Provide psycho education with the goal to restore and support community tenure and avoid more restrictive placements, enhance personal relationships, establish support networks, increase community awareness, develop coping strategies toward effective functioning in all relevant environments. Teach and strengthen daily living skills to assist with self-management and reduction of the effects of psychiatric emotional, physical developmental or substance challenges. Assist in developing wellness skills. Support personal autonomy skill development. Enrich personal skills. Develop health skills. Identification of personal interests and hobbies. Assess on-going progress toward recovery and functional skill development. Maintain all required documentation in a timely manner. Communicate and report to Supervisor. Actively participate in timely completion of assigned trainings. Qualifications Competencies Communication Organization Crisis Management/Composure Time Management Confidentiality Ethical Conduct Leadership The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a full-time position. 40 hours per week. Workweek schedule: Crisis Stabilization Center is a 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Frequent. Area of coverage: North Country Region. Required Education and Experience For Adults: High school diploma or equivalent and a least 1 year of experience working with individuals with substance use disorders and/or serious mental illness OR bachelor's degree and 1 year relevant experience. For Children: High school diploma or equivalent and at least 3 years of relevant experience working with children involved with mental health, addiction and/or foster care. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUMMARY/OBJECTIVE: The Clinician- Team Lead is responsible for maintaining a client caseload in which they identify goals and objectives to help improve emotional, social and daily functioning. This position is also responsible for identifying the treatment needs of their supervisee's(the clinic's team leads) clients and making sure they are being met in accordance with agency policies, procedures, and state and federal guidelines and regulations. They are responsible for managing the successful execution of the Agency's policies, procedures, practices, standards and program-based systems within their clinical team. Essential Functions (Job Duties) 1. Complete a comprehensive biopsychosocial history assessment that includes the resident's problems and strengths and preferences, including cultural, religious, and ethnic background. 2. Responsible for the provision of admit notes that clearly articulates medical necessity for outpatient mental health, substance abuse, or co-occurring treatment. This occurs by the third face to face visit, 30th day from 1st contact, or when prescribed medication- whichever comes first. 3. Responsible for the initiation of a comprehensive treatment plan by the 4th face to face visit or by 30 days from admission- whichever is first. 4. Responsible for assisting clients in creating and maintaining treatment plans every 90 days. 5. Orients residents and families to the facility, its services, its service limitations and residents' rights. 6. Involves residents and families in care planning, encouraging their attendance at care conferences. 7. Completes mandatory documentation on EHR within timelines established by applicable regulations. 8. Empowers clients and encourages client's choice in matters affecting them, demonstrating receptive attitudes and sensitivity to choices based on racial, cultural, and ethnic heritage, and sexual orientation. 9. Provides linkage with appropriate community resources by maintaining knowledge of other systems, making referrals and identifying unmet needs (e.g., recreational transportation, adaptive phone equipment, etc.) 10. Provides clients and families with crisis management services. 11. Develops a comprehensive discharge plan in collaboration with clients, clients' families, multidisciplinary staff, and referral agencies. 12. Provide individual, group and/or family counseling for mental health and/or substance use. 13. Ability to collaborate with other local agencies (DSS, Probation, Drug Court). 14. Complete urine drug screens on clients. 15. Accommodate any walk-in assessments and/or crisis's during business hours, if schedule allows. 16. Monitoring supervisee's adherence to OMH/OASAS regulations and procedures; and ensuring compliance with HIPAA policies and procedures. 17. Train clinical staff as needed in EMR, required paperwork/documentation, etc. 18. Provide clinical supervision to supervisees on a weekly/bi-weekly basis (based on licensure requirements, needs, and experience), when licensed. Clinical supervision should include activities such as case review and discussion of treatment plans. There should be one-hour group meetings weekly to perform these duties. 19. Provide coverage for cases when supervisees are on vacation or otherwise unavailable on short notice 20. Create and implement goals for each supervisee. 21. Performs all other duties as necessary for the good of the clinic/agency, as instructed by the Clinic Manager. Competencies 1. Decision Making 2. Collaboration Skills 3. Results Driven 4. Communication Proficiency 5. Technical Capacity 6. Teamwork Orientation 7. Thoroughness 8. Flexibility 9. Crisis Management 10. Time Management 11. Emotional Intelligence 12. Confidentiality Position Type/Expected Hours of Work This is a full-time time position. Workweek schedule: Monday through Friday. Clinic is open from 8am-5pm Monday, Tuesday, Wednesday, and Friday and from 8am-7pm on Thursday. Employees work a 40-hour work week. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. This position requires a minimum of 2 day sof on-site work per work week. Travel Occasional client home visits. Required Education and Experience 1. Master's degree in social work or mental health from an accredited school. 2. Licensed eligible. 3. Experience working with mental health and substance use population. 4. Supervisory experience is preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are looking for an analytically rigorous sales leader to own retention, expansion, and marketplace performance of Artsy's Small Accounts segment of our Galleries Business. This leader will combine strong people leadership with deep business acumen. They will be responsible for building and iterating on an effective operating system that drives retention and growth, coaching a team of account executives, and personally engaging in high-impact renewal, churn-risk, and expansion conversations when necessary. This is a critical role to scaling Artsy's revenue efficiently while delivering high-quality, consultative sales experiences to our gallery partners. You will shape how we retain and grow to serve thousands of small and emerging galleries globally. What You'll Do at Artsy Own headline retention and expansion targets for the Small Accounts segment Build and run a rigorous operating cadence across weekly, monthly, and quarterly performance reviews Define, track, and enforce accountability against leading-indicator KPIs that drive retention outcomes Conduct deep root-cause analysis on performance trends and translate insights into action Act as the embedded RevOps leader for the segment, owning forecasting, pipeline health, data quality, and performance reporting Design and deliver sales enablement including playbooks, talk tracks, and ongoing coaching Leverage AI tools and workflow automation to eliminate repetitive work and improve sales quality Build or vibe-code lightweight bots, automations, and dashboards that scale team productivity Step into key renewal, churn-risk, and upsell conversations with strategic partners Partner cross-functionally with Product, Finance, and Leadership to inform roadmap and pricing What We're Looking For Proven experience leading B2B SaaS sales and/or account management teams Strong operational mindset with the ability to design systems, processes, and metrics Advanced analytical skills with comfort in spreadsheets, BI tools, and CRM data Demonstrated success driving accountability to both outcomes and inputs Experience acting as or partnering closely with Revenue Operations/FP&A and product management teams Hands-on experience using AI to automate workflows and augment sales execution Excellent coaching, communication, and leadership presence What We Offer: Opportunity to reimagine the art industry while working with a talented, diverse, international team. Competitive salary and equity Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role) Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more The base salary range for this role is $88,000-$110,000 annually. In addition, you will be eligible for the company's commission plan. All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more! Please note that we do not accept applications sent by email. You should submit your application directly through our careers website! Artsy Values Artsy has five core values that will inform your experience at Artsy. For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming. Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes. Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves. Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection. Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Job Title: Team Leader, Bronx SRP CASES is currently seeking a highly organized and detail-oriented Team Leader to join our Pretrial Services team. As a Team Leader, you will be responsible for all operational and programmatic needs for the staff and the clients they serve. You will be tasked with direct supervision and oversight of the Assistant Team Leader and the master's Level and Clinical Staff on the team. In this role, the Team Leader represents their borough as part of the leadership team alongside their Borough Director and may be tasked with specific projects that can arise at different times to assist with the team's overall functioning. CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. Salary: The salary for Team Leader, Bronx SRP is $90,177 per year. Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift. Location Address: 424 East 147th Street, 1st Floor, Bronx, N.Y. 10455 Workplace Flexibility: Hybrid, 1 day remote begins after introductory period. What you will be doing: Oversee and manage the clinical and administrative operations of a pretrial services team (assistant team leaders, clinical case coordinators, case coordinators) ensuring the effective delivery of community supervision, clinical interventions, case management, credible messenger, peer support, rehabilitation and support services. Ensure team members utilize family and significant others with participant consent to support effective assessment and successful pretrial supervision outcomes. Manage a small, specialized caseload of participants by conducting comprehensive assessment and providing intensive supervision and/or case management to individuals with intimate partner violence (IPV) charges, those with serious mental illness, severe substance use disorders, people who are homeless, high profile media cases, and others with complex high risks and needs. Run daily organizational, weekly team meetings, and virtual staff check-in meetings under supervision of the borough director; collaborate with other team leaders ensuring consistent practice across borough-based teams and generally throughout SRP. Implement risk management protocols, case reviews, staff supervision protocols, incident reporting, and conduct in-person and virtual work in the community with team members to support staff in their work with participants with elevated risks and needs. Provide staff supervision, coaching, and training to promote adherence to fidelity standards for supervision and case management, supporting staff to develop competence to consistently perform to achieve the goals and objectives of SRP and meet the needs of program participants. Supervise the timely, complete, and accurate documentation in the database in accordance with confidentiality regulations to ensure court services staff have accurate information to share with court stakeholders, participants attend court dates and satisfy the conditions of their supervision. Respond to feedback and recommendations from Quality Improvement, Clinical Practice, Evaluation, and Clinical and Evidence-Based Training teams, to promote continuous quality improvement and run a high performing team. Supervise the delivery of culturally competent and anti-racist services 1) in accordance with CASES' policies and the delivery of excellent court services to address the needs of youth and young adults, adults, and individuals with behavioral health needs and 2) that are responsive to the race, ethnicity, sexuality, gender, and criminal legal history of program participants. Lead clinical supervision, case reviews, staff meetings, and in-service training supporting staff to develop clinical, motivational interviewing, trauma-informed, gender-responsive, supervision, case management, and self-care competence. Ensure the team achieves expected performance in accordance with contracted and performance goals for intakes, failure-to-appear, felony re-arrest, legal case disposition and participant voluntary engagement in services to address needs. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor. Any other duties as required by the Program Director and other supervisory staff. What we are looking for: Master's degree in clinical discipline with 2-3 years of Supervisory and Program Management experience. At least 3 years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders. Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery. Experience understanding family systems based on diversity of cultural and ethnic backgrounds Highly organized and self-motivated. Additional, preferred skills we are looking for but are not required: Bi-lingual candidates strongly preferred. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days 12 Paid Holidays per year. Retirement 403(b) Competitive matching up to 6%. Employee Referral Program Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday, 9am to 5pm ET. 35 hours per week, excluding breaks.

Job Description Job Title: Team Leader, Bronx SRP CASES is currently seeking a highly organized and detail-oriented Team Leader to join our Pretrial Services team. As a Team Leader, you will be responsible for all operational and programmatic needs for the staff and the clients they serve. You will be tasked with direct supervision and oversight of the Assistant Team Leader and the master's Level and Clinical Staff on the team. In this role, the Team Leader represents their borough as part of the leadership team alongside their Borough Director and may be tasked with specific projects that can arise at different times to assist with the team's overall functioning. CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. Salary: The salary for Team Leader, Bronx SRP is $90,177 per year. Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift. Location Address: 424 East 147th Street, 1st Floor, Bronx, N.Y. 10455 Workplace Flexibility: Hybrid, 1 day remote begins after introductory period. What you will be doing: Oversee and manage the clinical and administrative operations of a pretrial services team (assistant team leaders, clinical case coordinators, case coordinators) ensuring the effective delivery of community supervision, clinical interventions, case management, credible messenger, peer support, rehabilitation and support services. Ensure team members utilize family and significant others with participant consent to support effective assessment and successful pretrial supervision outcomes. Manage a small, specialized caseload of participants by conducting comprehensive assessment and providing intensive supervision and/or case management to individuals with intimate partner violence (IPV) charges, those with serious mental illness, severe substance use disorders, people who are homeless, high profile media cases, and others with complex high risks and needs. Run daily organizational, weekly team meetings, and virtual staff check-in meetings under supervision of the borough director; collaborate with other team leaders ensuring consistent practice across borough-based teams and generally throughout SRP. Implement risk management protocols, case reviews, staff supervision protocols, incident reporting, and conduct in-person and virtual work in the community with team members to support staff in their work with participants with elevated risks and needs. Provide staff supervision, coaching, and training to promote adherence to fidelity standards for supervision and case management, supporting staff to develop competence to consistently perform to achieve the goals and objectives of SRP and meet the needs of program participants. Supervise the timely, complete, and accurate documentation in the database in accordance with confidentiality regulations to ensure court services staff have accurate information to share with court stakeholders, participants attend court dates and satisfy the conditions of their supervision. Respond to feedback and recommendations from Quality Improvement, Clinical Practice, Evaluation, and Clinical and Evidence-Based Training teams, to promote continuous quality improvement and run a high performing team. Supervise the delivery of culturally competent and anti-racist services 1) in accordance with CASES' policies and the delivery of excellent court services to address the needs of youth and young adults, adults, and individuals with behavioral health needs and 2) that are responsive to the race, ethnicity, sexuality, gender, and criminal legal history of program participants. Lead clinical supervision, case reviews, staff meetings, and in-service training supporting staff to develop clinical, motivational interviewing, trauma-informed, gender-responsive, supervision, case management, and self-care competence. Ensure the team achieves expected performance in accordance with contracted and performance goals for intakes, failure-to-appear, felony re-arrest, legal case disposition and participant voluntary engagement in services to address needs. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor. Any other duties as required by the Program Director and other supervisory staff. What we are looking for: Master's degree in clinical discipline with 2-3 years of Supervisory and Program Management experience. At least 3 years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders. Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery. Experience understanding family systems based on diversity of cultural and ethnic backgrounds Highly organized and self-motivated. Additional, preferred skills we are looking for but are not required: Bi-lingual candidates strongly preferred. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days 12 Paid Holidays per year. Retirement 403(b) Competitive matching up to 6%. Employee Referral Program Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday, 9am to 5pm ET. 35 hours per week, excluding breaks.

Suicide Prevention/Team Leader Hours: Full Time 35 hours per week, Availability requires late afternoons, evenings and Saturdays. is 100% fully in-person. No remote work available Salary: $60,000 - 65,000 BCS partners with people to overcome obstacles on their pathway toward self-determination. Since 1866, founded on the principle of neighbors helping neighbors, BCS has worked in neighborhoods impacted by systemic poverty. Today, we continue to strengthen communities by fostering the educational success of children, the leadership development of youth, the employment and housing stability of adults, the advancement of individuals living with disabilities, and the empowerment of seniors and families. Our work is rooted in the struggle for social justice and through action and advocacy we commit to shine a light on barriers that perpetuate inequitable systems as a part of the collective effort to ignite change. BCS serves more than 20,000 people in 42+ programs through the work of approximately 400 staff and 900 volunteers. Position Overview: The Suicide Prevention Programs for Hispanic/Latino, black/African American, Asian American/Pacific Islander, American Indian/Alaskan Native and LGBTQI+ New York Youth and Young Adults. The Team Leader ensures an effective therapeutic milieu is established and ingrained in all aspects of the Suicide Prevention Program through the application of best practices in their work with youth and families. The primary role of this position is to establish a healthy relationship with each participant in the group and provide guidance, modeling, and opportunities for the youth as well as, independent living and parenting skills. Responsibilities: * Orient, train, and provide clinical and task supervision to program staff and interns including weekly individual and group supervision * Conduct assessments of clients per OMH and program policies and procedures * Manage interactions with clients to ensure an appropriate level of support is provided in an efficient manner * Provide crisis intervention, suicide prevention, and brief supportive counseling to young adults who are in emotional distress * Oversee responsibility for maintenance of individuals records, including timely documentation as required the Office of Mental Health * Act as member of an interdisciplinary treatment team including facilitation of weekly administrative, clinical, and utilization review meetings * Assist in managing day to day activities in the absence of the Program Director * Coordinate special projects related to treatment services, quality assurance, and intake * Develop training and guidance materials to ensure staff competence and program continuity * Provide direct individual and group clinical services and case management, as needed * Provide crisis management, as appropriate * Carry a twenty-four hour support cell phone in rotation with Program Director * Participate in agency-wide groups and meetings as required * Other tasks as may be required Qualifications Required: * Master of Arts, MSW or Masters in Mental Health Counseling * Two years post-graduate experience in mental health or closely related field * One year supervisory experience * Experience with group work and family work, and a commitment to working with young adults and their families. * Ability to work with culturally diversified individuals. * Ability to conduct training and on-going workshops; ability to plan events. * Must have knowledge and experience in child development, safety, and nutrition; adult learning principles, and family dynamics. * Must be a strong communicator and have the ability to motivate others. * Must have knowledge of community resources and skills to link families with appropriate agencies and services. * Ability to establish professional boundaries and engage in professional behaviors that emulate a high level of ethics and objective/non-judgmental approaches * Must undergo pre-employment screenings such as the Criminal Background Check required by DOHMH BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

Job Title: Assistant Team Leader CASES is currently seeking a highly organized and detail-oriented Assistant Team Leader to join our Pretrial Services team. As an Assistant Team Leader, you will function as supervisory support to the Team Leader, handling specific responsibilities designated by them. You will provide direct oversight and supervision to the Case Coordinators and Peer Mentor staff. During periods where the Team Leader is occupied with other Supervised Release programmatic obligations or otherwise unavailable, the Assistant Team Leader will assist in managing the day-to-day operations of the team with the additional support of their Borough Director. The ideal candidate will have excellent organizational skills, effective communication abilities, and the ability to prioritize tasks effectively. CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. Shift Hours: This position is full-time Monday - Friday from 9:00 AM - 5:00 PM. Salary: The salary for this role is $79,568 per year. Location Address: 4 West, 125th Street, New York, NY 10027. Our office is easily accessible by public transportation. Workplace Flexibility: Hybrid - for roles that have at least 1 full day remote per week What You Will Be Doing: Support the overall clinical and administrative operations of the community supervision, case management, peer support, health, and rehabilitation services. Manage a specialized caseload of program participants who present with significant behavioral health needs, co-morbid conditions and/or complex presentations requiring collaboration with various partner providers. Provide recovery-oriented, trauma-informed and gender-responsive services. Assess participant's; immediate needs, legal circumstances, substance use, mental health, trauma, psychosocial, vocational, educational, and housing needs to complete assessments and develop service plans. Conduct outreach to families and significant others to gather collateral information for service planning. Use evidence-based counseling approaches to develop a rapport with participants and develop insight into specified need areas. Take leadership in management of high risk and complex care cases, including conducting direct work in the community and with other members of the team as needed to manage risk. Complete assessments, progress notes and program data reporting as required by program funders. Adhere to Supervised Release program protocols ensuring participants at higher risk for criminal recidivism and supervision failure receive intensive supervision. Support internal program auditing activities of progress notes, service referrals, service plans, discharge summaries and court reports with additional reinforcement during supervision. Complete electronic chart-keeping activities in accordance with confidentiality regulations, policies, and procedures. Provide culturally competent and anti-discriminatory services in accordance with CASES policies. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor. Supervise Case Coordinators and peer intern students, where applicable. What We Are Looking For: Master's degree in a relevant clinical discipline such as Social Work, Mental Health Counseling, Psychology with 2-4 years Supervisory experience. At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders. Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery. Experience understanding family systems based on diversity of cultural and ethnic backgrounds. Highly organized and self-motivated. Must be able to sit for extended periods. Preferred Skills: Preferred but not required: Fluency in Spanish. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually, plus an additional summer self-care day 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday, 9am to 5pm ET. 35 hours per week excluding breaks.

Job Description Job Title: Assistant Team Leader CASES is currently seeking a highly organized and detail-oriented Assistant Team Leader to join our Pretrial Services team. As an Assistant Team Leader, you will function as supervisory support to the Team Leader, handling specific responsibilities designated by them. You will provide direct oversight and supervision to the Case Coordinators and Peer Mentor staff. During periods where the Team Leader is occupied with other Supervised Release programmatic obligations or otherwise unavailable, the Assistant Team Leader will assist in managing the day-to-day operations of the team with the additional support of their Borough Director. The ideal candidate will have excellent organizational skills, effective communication abilities, and the ability to prioritize tasks effectively. CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. Shift Hours: This position is full-time Monday - Friday from 9:00 AM - 5:00 PM. Salary: The salary for this role is $79,568 per year. Location Address: 4 West, 125th Street, New York, NY 10027. Our office is easily accessible by public transportation. Workplace Flexibility: Hybrid - for roles that have at least 1 full day remote per week What You Will Be Doing: Support the overall clinical and administrative operations of the community supervision, case management, peer support, health, and rehabilitation services. Manage a specialized caseload of program participants who present with significant behavioral health needs, co-morbid conditions and/or complex presentations requiring collaboration with various partner providers. Provide recovery-oriented, trauma-informed and gender-responsive services. Assess participant's; immediate needs, legal circumstances, substance use, mental health, trauma, psychosocial, vocational, educational, and housing needs to complete assessments and develop service plans. Conduct outreach to families and significant others to gather collateral information for service planning. Use evidence-based counseling approaches to develop a rapport with participants and develop insight into specified need areas. Take leadership in management of high risk and complex care cases, including conducting direct work in the community and with other members of the team as needed to manage risk. Complete assessments, progress notes and program data reporting as required by program funders. Adhere to Supervised Release program protocols ensuring participants at higher risk for criminal recidivism and supervision failure receive intensive supervision. Support internal program auditing activities of progress notes, service referrals, service plans, discharge summaries and court reports with additional reinforcement during supervision. Complete electronic chart-keeping activities in accordance with confidentiality regulations, policies, and procedures. Provide culturally competent and anti-discriminatory services in accordance with CASES policies. Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor. Supervise Case Coordinators and peer intern students, where applicable. What We Are Looking For: Master's degree in a relevant clinical discipline such as Social Work, Mental Health Counseling, Psychology with 2-4 years Supervisory experience. At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders. Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery. Experience understanding family systems based on diversity of cultural and ethnic backgrounds. Highly organized and self-motivated. Must be able to sit for extended periods. Preferred Skills: Preferred but not required: Fluency in Spanish. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually, plus an additional summer self-care day 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday - Friday, 9am to 5pm ET. 35 hours per week excluding breaks.

Job Title : Team Leaders Reports To : Home & Day Service Supervisor & CEO Probation Period : One year As a leading provider of Home and Day Services to individuals with special needs. Our commitment is to provide essential and high-quality services while contributing to the development of our employees. As a Team Leader, you will work with service recipients and staff in small groups and/ or individually in any of the programs under Home & Day Services. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned). Responsible for the supervision and oversight of staff under assigned caseload. A Team Leader can have a caseload of up to fifteen staff. In addition, will be responsible for the supervision, safety and support of up to 40 clients under a designated caseload. Provide ongoing supervision and support to assigned staff. Review and monitoring Staff performance. Complete ongoing staff performance report. Providing necessary support and training. Responsible for the safety, oversight, and compliance of service recipients Provide all services to individuals as required. Serve as a positive role model while serving as a DSP and when covering for staff in their absence. Complete all required Home & Day Services billing documentation in an accurate and timely manner. Review and submit service documentation notes that are completed and accurate. Report and document all incidents and maintain records. Complete Monthly Summary Reports of outcomes being worked with each individual in accordance with the client's Habilitation Plan. Insures that consumer's chosen goals are implemented to improve or enhance the individual's independence, inclusion or integration into the community and that the outcomes are individualized. Monitor activities and assist with social activities, grooming, feeding, and personal hygiene as needed; assist with ambulation and mobility; from total physical assistance, with or without adaptive equipment, to verbal support. Supervises participants in the community, using various experiences to reinforce skills being taught in group sessions while ensuring their safety. Supervise participants in the community, using various experiences to reinforce skills being taught in group sessions while ensuring their safety. Leads group sessions with participants and facilitates the discussions to provide learning skills to be used in their community. Assists each participant in skill development in areas such as independent living, adaptive behaviors, socialization, recreation, and activities of daily living. Assesses the needs of individuals requiring a higher level of support and/or non-verbal individuals through observations. Reports all incidents as per incident report procedures to the Program Supervisor, CEO, and/ or designee and follow incident reporting procedures. Respond appropriately during emergency situations. Develops and implements valued outcomes in accordance with the Day habilitation Plan Collects and analyzes data from valued outcomes, assessing progress or lack of. Provides annual and semi-annual progress reports regarding valued outcomes. Assesses the needs of lower functioning and/or non-verbal consumers, through observations and evaluations, and their valued outcomes will be developed and addressed. Reports all incidents as per Incident Report Procedures to the Day Habilitation Supervisor or designee. Attends and participates in meetings, conferences, and training sessions as needed and assigned. Maintains communication with the Care Manager to provide input and ensure compliance with the valued outcomes in the Life Plan and Staff Action Plan. Provides weekly documentation of outcomes being worked towards with each individual in accordance with his/her Habilitation Plan. Ensures follow-up of recommendations made during all reviews. Serves as a positive role model. Responsible for community outreach , maintaining volunteer site files, establishing relationships with staff at the volunteer sites. Provide a full day of active programming for all assigned individuals based on individual preferences and interests using approved teaching strategies. Initiates outreach and establishes linkages and relationships with community-based organizations to provide opportunities for community-based implementation of Day Services. Implements the Individual's Staff Action Plan, Safeguards and assists individuals in meeting the objectives in their plans. Assistance may be required in the following areas: cleaning, preparing snacks, social skills, budgeting, reading, math, computer skills, self-advocacy skills, volunteering, recreational and physical fitness activities, etc. Staff may need to provide hands-on demonstration, modeling, prompting, and instruction in the use of these (and other) skills. Maintain records and statistics in accordance with the program and funding agency requirements and complete all reports and documents in a timely manner; these include bus arrival/departure forms, daily case notes, and individual attendance records. When necessary, attends meetings for individuals receiving day services and reviews or revises the Staff Action Plan as needed. Complete accurate Month Service Notes report. Complete program/ unit progress report. When necessary, manages a limited amount of petty cash funds ADDITIONAL DUTIES AND RESPONSIBILITIES As necessary, ensure that the grounds, furniture, equipment, and relevant property are kept in a safe, clean, functional, and sanitary condition at all times. Notifies Supervisor, CEO, and/ or designee immediately if a problem occurs that cannot be corrected by the Day and Home Service staff. Responsible for obtaining and maintaining current First Aid, CPR, and other designated certifications. Also attends all required training and other meetings deemed necessary by the Supervisor and CEO. Act as a professional role model for the individuals and staff; maintain a professional manner and presentation at all times. Since at times, work is done off-site, the Home and Day Service staff members represent Help On the Way and the program to the community. Complies with OPWDD regulations and with all Help On The Way policies and procedures and site-specific program policies and procedures manual. Comply with Help On The Way corporate compliance, OMIG compliance, confidentiality, and HIPAA rules. Attends and participates in in-service training. Demonstrate the flexibility and willingness to adapt to changes in job duties when the agency's needs arise or change. Ensure that program participants are transported in the program vehicle or agency van. Visits appropriate volunteer sites or potential worksites to observe and develop possible volunteer or employment opportunities for participants. Performs any other duties deemed necessary by the Supervisor and/or Director of Home and Day Services, and Executive Administrative staff. Additional responsibilities as deemed necessary and/or appropriate by the Home and Day Services supervisor. SUPERVISORY RESPONSIBILITIES Responsible for properly supervising up to 15 DSPs. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND / OR EXPERIENCE High School Degree, Associate's degree in a health and human service field or 60 credits in a bachelor's program in a health and human service field and One year experience in service plan development for any population, or One year of experience in working with a population with developmental disabilities, or A Master's degree in the health and human services field. Language Skills Written and reading fluency in English. Ability to read, and interpret documents such as medical reports, assessments, etc. Ability to write routine reports and correspondences. Ability to speak effectively with service providers and families. Mathematical Skills Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or scheduled form. Certificates, Licenses, Registrations SCIP-R, CPR, and First Aid. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Computer Skills Basic computer knowledge is required. Ability to manage documents in Microsoft Word and Microsoft Excel. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Opportunity Help On The Way (HOTW) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. HOTW expressly prohibits any form of unlawful employee harassment or discrimination. Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment.

Job Description The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages production and merchandising of assigned departments. Consistently meets or exceeds daily, weekly, and monthly production goals for assigned operation. Understands the production process and works to develop efficiencies or continuous improvements in coordination with Store Team Leader. Communicates production goals and ensures team members understand the relationship between store sales and Goodwill's mission. Motivates team members to achieve goals. Performs the duties of team members as staffing needs arise. Trains new employees within operation on processes and procedures and follows through on additional training/retraining as needed. Monitors the levels of merchandise on the floor and adjusts production goals and pull process as necessary. Provides input for employee scheduling and properly record hours worked for assigned operation. Develops merchandise displays in coordination with Store Team Leader for assigned departments: Ensures the proper maintenance of merchandise displays. Keeps racks and fixtures set to standards. Maintains proper security of all company assets. Acts as Safety Ambassador for assigned location, adhering to Safety Ambassador expectations. Assists the Store Team Leader with store employee meetings as necessary for employees in assigned operation. Serves as Leader on Duty as dictated by schedule: Ensures safe work practices are followed at all times Ensures the facility is neat, clean, and organized to prevent injury or accident. Ensures employees, volunteers, community service personnel and others use safe work methods at all times. Assists with supervising the daily cash drawer balances and deposits of store receipts: Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions. Balances cash and deposits store receipts as required. Assists with the transmission of all required reports. Assists with the supervision of all employees. Reviews customer concerns and resolves appropriately. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Assists in ensuring that store equipment is kept in proper working order. Promptly notifies Facilities Department or Warehouse of defects, or Information Technology of problems relating to the computer systems and e-mail. Contributes to the effectiveness of the store by performing all other tasks as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. Responsibilities include providing input for hiring and training new employees; planning, assigning and directing work; providing input for annual performance appraisal; rewarding and disciplining employees in coordination with Store Team Leader; addressing complaints and resolving problems as it relates to assigned operation. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND/OR EXPERIENCE: High school diploma or GED required, associate's degree preferred. Minimum of one year retail experience with at least six months supervisory experience. LANGUAGE SKILLS: Ability to read and understand documents such as receipts, time cards, policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL AND COMPUTER SKILLS: Ability to calculate figures such as discounts, percentages, interest and sales volumes. Must be proficient in Microsoft office programs such as Word, Excel and Outlook WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Assistant Team Leader Frequency Never Almost Never Occasionally Frequently Often Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law