Technical Support Specialist jobs at M.C. Dean

As the Junior System Administrator in the Information Technology group, you play a key role in supporting NEI's technology environment by delivering high-quality technical assistance to team members while maintaining the stability, security, and performance of the company's IT systems. In this position, the Junior Systems Administrator will help configure, maintain, and monitor systems such as Microsoft 365, Azure Active Directory, Windows Server, Intune, Defender, and various on-premises and cloud-based services. The role is involved with identity and access management, system updates and patching, data backup processes, endpoint security, and basic network troubleshooting. Additionally, the individual will help support infrastructure improvement efforts, participate in system upgrades or migrations, and contribute to documentation, standards, and process enhancements across the IT environment. The Junior Systems Administrator works closely with other IT team members to ensure that NEI's technology resources operate efficiently, securely, and in alignment with company standards. A strong desire to learn, a customer-focused mindset, and a proactive approach to problem-solving are essential to success in this position. The ideal candidate is eager to develop deeper technical expertise, comfortable working across multiple technology domains, and committed to delivering a positive and professional IT experience to all NEI team members. Salary Range: $80,000 - $95,000 / year The salary range above is based upon the Denver, Colorado labor market. This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates. Essential Responsibilities Assists with the configuration, maintenance, and monitoring of NEI's core IT systems, including Windows Server environments, virtualization platforms, cloud resources, and network infrastructure. Supports identity and access management by assisting with account provisioning, permission changes, group policy updates, and directory service maintenance. Participates in the administration and upkeep of Microsoft 365 and Azure Active Directory, including Exchange Online, Teams, SharePoint, and related cloud services. Helps maintain endpoint management and compliance using Intune, Microsoft Defender, and other security tools, ensuring that devices meet company standards. Performs routine system maintenance such as patching, software deployments, update management, log reviews, and monitoring of system health metrics. Assists with maintaining data backup processes, storage systems, and recovery testing. Supports network operations through basic troubleshooting of connectivity, VPN access, routing/switching concepts, DNS/DHCP issues, and wireless performance. Participates in system upgrades, infrastructure enhancements, and technology lifecycle replacement projects as assigned. Assists in implementing and maintaining cybersecurity controls, including endpoint security, vulnerability remediation, access reviews, and secure configuration practices. Supports documentation and maintenance of Disaster Recovery and Incident Response procedures and participates in testing activities. Helps monitor systems for potential security risks or anomalies and reports issues to senior IT staff promptly. Ensures that administrative tasks follow NEI's security standards, data protection rules, and compliance requirements. Supports the creation, testing, and rollout of standardized software packages for mass deployment, helping ensure consistent configurations and smooth application delivery across all devices. Provides Tier I/Tier II support by responding to IT service requests, troubleshooting hardware and software issues, and ensuring timely resolution for team members. Handles issues involving Windows, Office applications, Microsoft 365 services, printing, mobile devices, remote access, and other business technologies. Performs in-depth troubleshooting for recurring or complex issues and seeks assistance when necessary. Offers clear and professional communication to users, setting expectations, explaining solutions, and following up to ensure satisfaction. Assists team members by providing instruction, guidance, and formal/informal training on systems and tools as needed. Helps maintain accurate inventories of hardware, software, and licensing in coordination with other IT staff. Contributes to the development and updating of technical documentation, including knowledge base articles, runbooks, diagrams, and standard operating procedures. Identifies opportunities to streamline workflows, improve reliability, or enhance user experience and communicates recommendations to senior IT staff. Participates in collaborative efforts to standardize configurations, enforce best practices, and support continuous improvement of the IT environment. Skill & Knowledge Strong analytical and problem-solving skills, with the ability to methodically diagnose issues across hardware, software, networking, and cloud services. Working knowledge of Windows operating systems and Windows Server technologies, including authentication concepts, domain services, and general systems management. Familiarity with Microsoft 365 and Azure Active Directory, including user administration, permissions, mail flow fundamentals, and security features such as MFA and conditional access. Understanding of networking concepts, including DNS, DHCP, TCP/IP fundamentals, VPN technologies, and basic routing/switching behavior. Experience with endpoint management and security tools, preferably using Intune, Microsoft Defender, or equivalent technologies. Ability to follow technical procedures and execute system maintenance tasks such as patching, updates, system monitoring, and log review. Strong communication skills, capable of explaining technical information clearly to both technical and non-technical team members. Excellent attention to detail with the ability to document configurations, troubleshooting steps, and system changes accurately. Customer-service mindset, demonstrating patience, professionalism, and empathy when assisting end-users. Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and meeting deadlines. High degree of integrity and trustworthiness, with the ability to handle confidential information responsibly. Motivated to learn and grow, with a willingness to expand technical skills, explore new technologies, and contribute to continuous improvement within the IT environment. Must Have Education: Degree in a related field is preferred Experience: 1+ years of experience in an IT support, help desk, or desktop support role with exposure to system administration tasks Licensure: CompTIA, Microsoft, Linux, Cisco, or other similar technologies are a plus Passionate about continually improving IT by understanding the balance between new technology and processes juxtaposed to the need for a reliable and secure IT infrastructure. Possesses effective written and oral communications skills. Good interpersonal and people skills Applicants must be currently authorized to work in the United States on a full-time basis. Working Conditions Work Environment: Work is performed in an office setting. Travel: Minimal: 0 - 5% Physical Activities: Must be able to lift 50lbs. About NEI Electric Power Engineering Serving Others. Enriching Environment. Improving Continually. Quality Results. Voted as a top workplace by the Denver Post for six straight years (2020 - 2025), our values have been woven into the fabric of who we are since 1982, guiding our decision making throughout the years. As an engineering services firm, NEI's mission is to create a great organization that serves people and solves problems. Since NEI's founding, we have developed a culture of collaboration and accountability, both across our teams and departments, and externally with our clients across the United States. We believe in two core ideas: hiring great people and celebrating our team members' diverse backgrounds and unique experiences; bringing in new, unique, and exciting perspectives that can only strengthen NEI as we chart our path into the future. We are a proud equal opportunity employer, and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Team Member Benefits We believe that taking care of our team members is of the utmost importance. We strive to foster a community of belonging, professional development, and industry involvement; providing our team with the benefits, tools, and support systems to excel in their roles. Our comprehensive benefits package includes: 100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability Voluntary Life Insurance 401(k) with employer matching; 100% immediate vesting Annual & discretionary bonus programs Paid time off Employer paid licensure (FE/PE), certifications, seminars, & conferences Paid parental leave Tuition reimbursement Eight (8) paid holidays including a floating holiday to use at your discretion Annual Team Building Hybrid work environment with remote flexibility Career development, training, and coaching opportunities Pet insurance NEI Electric Power Engineering participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | tecsystemsnyc.com Salary range: $55,000 - $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to ********************* OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license. RESPONSIBILITIES Perform preventative maintenance on servers and workstations at customer sites Install and configure desktop and laptop computers, peripherals, and related hardware Integrate devices into network environments and test software applications Provide Tier 1 hardware and software support for Windows devices Deliver on-site technical support and ensure client satisfaction during deployments Document all work assignments, resolutions, and client approvals Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation Troubleshoot hardware, software, and connectivity issues for end users Support users with MS Office, antivirus tools, mobile devices, and peripherals Use remote desktop software to resolve issues or walk clients through solutions Act as a liaison between customers and internal IT staff for accurate problem interpretation Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent). Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction. Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users. Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities. Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019. Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications. Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android). Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts. Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus. Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices. Other: Valid driver's license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): CompTIA A+, Network+, or equivalent certification. Exposure to Active Directory (user accounts, password resets, group membership). Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.). Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview The Executive IT Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership. The role will be based out of our New York City office. This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role ensures seamless technology experiences for executives during corporate events, meetings, presentations, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications. Key Responsibilities (Essential Duties and Functions) Serve as the primary IT support to provide personalized service for CRH's Group Leadership Team (GLT) at our New York City Office as well as all North American based GLT and CRH Board meetings and events. Provide support for visiting personnel at our New York City Office. Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity. Support executives with calendar integrations, email configurations, and secure file access across devices. Ensure data security and privacy compliance, especially during travel and remote sessions. Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately. Maintain and update documentation for executive systems, preferences, and support history. Provide on-site support during high-profile meetings, investor presentations, and events. Proactively monitor and optimize device performance and user experience. Qualifications Strong knowledge of Windows, mac OS, iOS, Android, and enterprise tools; Microsoft 365, Zoom, Teams, and VPNs. Experience with AV equipment a plus, including: Executive Board & Conference room setups (projectors, TVs, microphones, speakers, audio control boards, etc.) Video conferencing systems like Zoom and Teams Rooms and Clients Troubleshooting and configuring AV hardware and software for live events Experience with mobile device management (MDM) and endpoint security. Excellent communication and interpersonal skills with a customer-first mindset. Ability to travel around 50% of the time, including international trips. Education/Experience Bachelor's degree in Information Technology, Computer Science, or related field. 5-8 years of experience in executive-level IT support, preferably in a fast-paced corporate environment. Certifications such as ITIL, CompTIA A+/Network+, MCP, or AVIXA CTS are a plus. Work and Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Safely lift 5-30 pounds regularly, up to 50 pounds occasionally. Available for on-call work or weekend work as needed. Travel overnight as needed. Pass background check, alcohol, and drug testing. Preferred Traits Discreet and trustworthy with access to sensitive executive data. Calm under pressure, especially during live events or travel disruptions. Technically agile-able to troubleshoot across platforms and environments. Highly organized and proactive in anticipating executive needs. Work Environment Normal office working conditions in addition to occasion industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. Compensation $115,000 - $140,000 annual salary The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Valley Asphalt is looking for an IT Support Specialist to join our team! Key Benefits: $0 Deductible health insurance with low-cost premiums Profit Sharing 401k with market-leading employer match Dental and vision coverage Paid Time Off: 18 days starting in year one Paid holidays Tuition Reimbursement Additional company-paid benefits includes Short Term/Long Term Disability -and Life Insurance Our Information Technology Division will provide you with consistent work diversity and will allow you to own the projects you are working on. The company provides the available resources needed to perform the job effectively. How you will make an impact: Correspond and follow up on technical support incidents and requests submitted via incident management portal, phone, email, and walk-ups. Independently investigate and implement appropriate solutions to technical issues. Deliver IT support for a variety of business class hardware, software and IT solutions. Provide support for networking and a variety of Microsoft Software (Windows OS's, Microsoft Office Suite). Recognize and identify reoccurring problems, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement. Perform basic user administration in a client server environment. Maintain IT procedures and documentation. Maintain equipment inventory. Core Skills and Competencies: Strong customer service skills with a professional, respectful, and courteous approach to assisting end users. Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues across various devices including Windows OS computers, smartphones, laptops, and tablets. Ability to perform software and hardware installation and maintenance tasks. Experience using Incident Management systems to log, track, update, and resolve technical support requests. Skilled in account administration tasks such as password resets and account unlocks. Excellent communication skills to guide end users through diagnostic procedures and provide clear technical instructions. Problem-solving aptitude with the ability to anticipate and proactively resolve issues before escalation. Capability to prioritize, triage, and escalate more complex technical issues appropriately. Knowledgeable in IT policies and responsible asset management. Key Responsibilities: Act as the primary point of contact for IT support requests, delivering timely and efficient solutions. Provide one-on-one technical support to end users with a focus on customer satisfaction. Troubleshoot network connectivity and peripheral device issues. Manage account access and permissions for network resources. Maintain detailed and accurate incident logs, ensuring all parties are informed of status updates. Follow up with users after resolution to confirm issue closure and satisfaction. Collaborate with IT team members by escalating specialized issues when necessary. Contribute to maintaining a problem resolution knowledge base. Support IT projects, site installations, and company events, including occasional travel and extended hours as required. Exhibit professionalism, maturity, patience, and excellent communication throughout all interactions. EOE/M/F/Disabled/Veteran/DFSP

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Project work related to the implementation of new technology tools. Provide end-user desktop support via remote support tools or in person visits Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. Install and configure new computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Create clear, concise process and system diagrams and other supporting documentation Coordinate with vendors to execute software and firmware upgrades Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Assist with other projects and tasks as required Identify issues requiring escalated support and route to the appropriate team or leadership. Identify recurring or unique issues, develop solutions, and verify successful implementation. Document and/or update documentation for identified issues, solutions, and procedures. Train and/or mentor junior team members. Share knowledge and best practices. Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 3 + years of technical experience working with hardware/software Bachelor's degree or equivalent Experience Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Microsoft training and related certifications are a plus Strong interpersonal, organizational and customer service skills Ability to work flexible/extended hours when requested or participate in an on-call schedule Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects. The Role We Want You For If you are looking for fast paced technical work that provides the opportunity for travel across the United States, look no further than Clayco. This position assists and provides IT services to internal customers located at our jobsites around the country. Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position requires the ability to identify and organize tickets and requests according to priority. Travel is usually planned in advance, but issues can arise which could warrant immediate travel to one or more local or remote locations. The Specifics of the Role Provide day to day support to our remote Jobsites Prioritize problems and incidents and escalate to internal teams Basic knowledge of Microsoft products (Windows, Office) Physical Installation of Meraki networks Physical Installation of full site Mesh networks Satellite communication installation Basic Knowledge of Cisco AV Room kits (Webex) Basic understanding of Design and Construction delivery process Create and document training materials and knowledge articles Provide training on software, hardware, and systems to Clayco Team Members Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Perform post-resolution follow-ups to requests and incidents Manage printer hardware and software throughout our jobsites Provide feedback on recurring incidents to engineering and development teams First line of troubleshooting for remote networks Adaptive and willing to learn business processes Self-starter with the ability to workwithout direct supervision Effective communication skills and deductive reasoning ability Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. Work with ISP vendors and managed services support partners to resolve technical problems Perform regular health checks on equipment at remote sites. Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others. Provide technical assistance for project planning and support. Identify and inform Leadership of recurring Incidents. Contribute to company vision and direction by helping improve technical practices. Requirements 1 to 4 years of experience in IT 60% plus Travel Ability to use hand and power tools Lift and move heavy objects (50+ lbs) Service industry experience Strong interpersonal and communication skills Basic MS Office Suite/iOS support Experience using enterprise ticketing system (ServiceNow) Knowledge of AV solutions Experience with cellular technologies (cradlepoints, hotspots) Some Things You Should Know Our clients and projects are nationwide - Travel will be required. No other builder can offer the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing. Why Clayco? 2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2025 ENR Midwest - Midwest Contractor (#1). 2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2025 ENR Top 100 Green Contractors - Green Contractor (Top 3). 2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the

The Richmond Group USA has been engaged in a search for a well-rounded IT System Administrator to join a global, privately-owned specialty products manufacturer and distributor. This industry leader is successful and growing-doubling the size of its U.S. business since 2021 and delivering ~10% growth this year even amid tariffs. You'll be part of a strong work culture (a genuinely positive place to work) with no nights or weekends, and a company already planning to expand its facility footprint to support continued growth. In this role, you'll own on-site IS/IT support for the North American operation while aligning with high-level strategies from HQ in Europe. You'll procure, configure, and support Windows desktops/laptops and peripherals (printers, scanners); deploy and maintain physical/virtual servers (VMware ESXi) across Windows Server and Debian Linux; manage backup/replication (Veeam); and maintain network infrastructure (managed switches, VLAN L2/L3 segmentation, WLAN, monitoring/diagnostics, SD-WAN redundancy/failover, FortiGate firewalls, and VPN tunneling for site-to-site and remote access). You'll support user accounts (locally and with the Corporate IT team), conference room A/V, and facility technology services (security/surveillance, entry systems, environmental sensors, vendor-managed ERP-Sage 300), while enforcing security best practices, documenting systems, managing inventory/lifecycle, collaborating with remote teams, and traveling occasionally to the European HQ for training. If this sounds like your kind of hands-on, high-impact IT role, we'd love to hear from you-Apply today! Background: 5+ years in IT Support/Administration Strong Windows/Server + Debian Linux, Microsoft 365/Azure, networking (TCP/IP, DNS, DHCP, VPN), and security practices; excellent customer service. Preferred certs: CCNA, Security+/Network+, CISSP, AWS CCP, Azure Fundamentals (or higher). **Please note that candidates for this position must be legally authorized to work in the U.S. without current or future sponsorship to be considered for employment. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. **Why Join Us?** Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a **Tech Specialist 2** to join our **Security and Electronic Systems (SES)** business Unit. As part of **(SES)** Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities The Tech Specialist 2 will demonstrate the following capabilities: + Analyze system performance and recommend improvements + Provide support to the system administration and engineering team + Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems + Communicate with customers, manufacturers, vendors and system administrators + Train system users and other system support personnel + Provide on-call and weekend support through a rotating on-call + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Organize and prepare detailed documentation of system performance, including service request records and analysis + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates + Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems + Provide on site system support post deployment + Read and interpret engineering drawings + Understand SOP and SOW documentation + Ensure test lab equipment is maintained + Interface with engineering team to ensure design efficiency + Interface with internal and external customers demonstrating excellent oral and written communication skills + Conduct research and development of entire systems and analyze all interoperability and constructability scenarios + Read blue prints, schematics and statements of work (SOW). + Coordinate with field personnel and/or engineering team to discuss any potential installation issues + Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site + Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). + Perform all duties with minimal direct supervision Qualifications **Clearance/Citizen Type:** No Clearance is Required. **Position / Candidate Requirements** + High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or + Associates with 6+ years of experience + Reliable attendance at customer site during work hours required by customer + Ability to work a flexible schedule that includes occasional nights and weekends + Ability to travel CONUS and OCONUS + This is a remote position. **What we offer:** + A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust. + An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years. + Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement. + Open and transparent communication with senior leadership as well as local office management. **We offer an excellent benefits package including:** + A competitive salary + Medical, dental, vision, life, and disability insurance + Paid time off + Tuition reimbursement + 401k Retirement Plan + Military Reserve pay offset + Paid maternity leave **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person. Pay Range USD $86,720.00 - USD $130,080.00 /Yr.

About Us Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare. At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job-it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project. About this Role Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team! Do you have the desire, skills, and proven strategy to be part of a winning team? Do you love the challenge of finding unique solutions for complex projects? Does the idea of growth and expansion motivate you? Are you a team player who is ready to take on the responsibility of a prime role in a growing company? Then come join us at IME's Headquarters in beautiful Denver, Colorado - one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado's allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene and annual events and festivals. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME. What You'll Do Key Responsibilities: Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries. IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup. Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems. Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system. Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary. Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications. Training: Provide basic training and guidance to end-users on the use of software and hardware systems. Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution. Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance. Additional duties as assigned. What You'll Bring Knowledge, Skills & Abilities: Strong technical skills with Windows Operating Systems and Microsoft Office 365 Excellent verbal and written communication skills Strong problem-solving skills to resolve technical issues Ability to work collaboratively in a team-oriented environment Working knowledge of office automation products and computer peripherals such as printers and scanners. Demonstrated accomplishments in the following areas: Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.) Proficiency providing remote support via phone and remote-control applications, preferred Education & Experience: Associate or Bachelor's degree in Computer Science, Information Technology or a combination of relevant experience 3+ years of previous help desk or technical support experience, preferred What You'll Get Working Conditions: The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day. Benefits Overview: IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k. Salary Range: $26.56 - $35.93/hr. *Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.* Established in 1946, IME is part of Quanta Services, the largest specialty contractor in North America. We base our business model on always doing the right thing and pride ourselves in finding the best processes and practices in everything we do. As an electrical contractor, we install and service the power and lighting to commercial and industrial buildings in the Western US. The statements included in this job description are not intended to be all-inclusive and other duties may be assigned as required. Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position. IME strives to provide a safe work environment for its employees. Under applicable laws and regulations, IME conducts background checks on all final candidates. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation Range The anticipated compensation for this position is USD $26.56/Hr. - USD $35.93/Hr. depending on experience and qualifications. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

We are seeking a skilled and detail-oriented IT Analyst to join our team. The IT Analyst will be responsible for supporting IT infrastructure, troubleshooting technical issues, and assisting in the implementation of IT solutions that enhance operational efficiency. The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, excellent customer service skills, and the ability to work collaboratively with various teams. Your Responsibilities: * Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues. * Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices. * Create, maintain and update IT documentation, SOP's, including asset inventories, network diagrams, and user guides. * Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives. * Support cloud-based applications and platforms, ensuring seamless integration and functionality. * Manage user accounts, permissions, and access control across various IT systems. * Assist in the development and enforcement of IT policies, procedures, and best practices. * Provide training and guidance to employees on IT tools and cybersecurity awareness. * Participate in IT audits, risk assessments, and compliance initiatives. * Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts. Skills - Qualifications: * Strong knowledge of Windows operating systems, Active Directory, and Office 365. * Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN. * Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection. * Knowledge of cloud computing platforms such as Azure and SharePoint is an asset. * Highly motivated with the ability to work independently. * Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Education/Experience: * Minimum of 2-4 years of experience in IT support, systems administration, or a similar role. * Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus. * Successfully managed small- to medium-sized projects for a minimum of two years. What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $34 - $36 / hour Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Details Hiller Los Angeles - Orange, CA $34.91 - $40.72 HourlyDescription The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Pay Range: $34.91/hour - $40.72/hour Key Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a help desk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Qualifications What We Are Looking For: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. 2+ years experience working in a help desk or technical support role. Tier 2 experience preferred. Proficiency in Windows operating systems. Knowledge of networking concepts and protocols. Familiarity with common IT problems and their solutions. Knowledge of IT security best practices. Awareness of the company's IT policies and procedures. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Technical skills to diagnose and fix hardware and software issues. Ability to effectively explain technical issues to non-technical staff. Customer service skills to provide a positive experience for staff seeking help. Ability to manage multiple issues simultaneously. Capability to learn new technologies quickly. Ability to work under pressure and manage stressful situations. Capability to work effectively in a team and collaborate with other departments. Ability to work independently and as part of a team. Physical Requirements: Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: IT Support Specialist (CAD Systems) Location: Indianapolis, IN As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage. Job Summary We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack. Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required. Responsibilities Software Deployment & Configuration • Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune. • Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams. • Evaluate and test updates, patches, and service packs before implementation in production environments. • Manage version control and compatibility between Autodesk and Bentley software platforms. Vendor Collaboration & Issue Resolution • Act as the primary technical contact with Autodesk and Bentley support teams. • Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes. • Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. • Provide feedback to vendors on product performance and opportunities for workflow improvements. Technical Support • Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. • Troubleshoot problems related to application performance, licensing, data access, and file interoperability. • Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments. • Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods. License & Asset Management • Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). • Track license usage, manage allocations, and ensure compliance with vendor agreements. • Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management. Infrastructure & Standards Support • Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360. • Collaborate with the CAD management team to uphold company standards and workflows. • Identify opportunities to automate tasks, streamline deployments, and improve user experience. Qualifications Required: • 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment. • Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer). • Proven ability to work with software vendors to diagnose and resolve application or licensing issues. • Knowledge of CAD operating in virtual environments. • Knowledge of Windows operating systems, networking fundamentals, and system performance optimization. • Excellent problem-solving, communication, and documentation skills. Preferred: • Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms. • Familiarity with PowerShell, Python, or batch scripting for deployment automation. • Understanding of civil engineering data workflows and file management practices. • Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+. Why Join Us: • Support innovative civil infrastructure projects with cutting-edge CAD technologies. • Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment. • Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training. • Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1

Position: Help Desk Technician Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As a Help Desk Technician at West Shore Home, you will assist with technical support set up with initiatives, integrations and other systems projects as assigned. Key Role Accountabilities: Point of contact for onboarding, transferring, and offboarding users from West Shore Home systems to ensure these processes operate efficiently. Manage and maintain the inventory of all computers, laptops, and mobile devices. Triage of IT support tickets by taking action to ensure all incoming tickets are handled appropriately. Possess basic troubleshooting skills on a variety of hardware and software. Possess strong documentation skills to enable you to record events, problems, and resolutions in logs to better troubleshoot issues in the future, allowing IT to provide faster results. Minimum Requirements: Proficient in Microsoft Office A+ Certification a bonus Working knowledge of Microsoft Windows, MAC, and IOS operating systems Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) Retirement Plan with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #CORPKH

Technical Support and Operating Systems Specialist Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday) Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment? We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. Summary: The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies. Essential Duties and Responsibilities: · Serve as the company's Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations. · Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms. · Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders. · Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms). · Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution. · Maintain strong communication with employees to deliver a high-quality service experience. · Proactively identify recurring issues and provide long-term solutions. · Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories. · Create login credentials and assign appropriate access to business platforms. · Ensure secure and complete IT deactivation for employees who exit the company. · Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal. · Track hardware, devices, and accessories to ensure accountability and cost control. · Keep IT data platforms current with changes in employee status, device assignments, and license usage. · Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions. · Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings. · Document processes, policies, and best practices for IT systems and end-user support. · Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection. · Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials. · Prevent unauthorized access by never sharing admin-level permissions. · Support disaster recovery, data protection, and business continuity initiatives · Provides IT support after hours as needed when business operations are impacted · Performs all other duties as assigned Competencies: · Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Approachability - Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. · Communication - Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner. · Confidentiality - Maintains all client communications and information confidential as per the code of ethics, and per client instructions. · Company Core Values - Follows and promotes company core values. · Innovation - Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes · Change Management - Understands the value behind change and promotes positive training to achieve successful implementation · Implementation Planning - Setting timelines and achieving the tasks to ensure projects meet the deadlines provided. Qualifications: · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · 2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred. · Strong understanding of CRM platforms; experience with Service Titan highly preferred. · Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar). · Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations. Skills & Attributes: · Strong troubleshooting, problem-solving, and analytical skills. · Excellent communication skills with a customer service mindset. · High attention to detail, accuracy, and organizational skills. · Ability to prioritize multiple tasks while meeting deadlines. · Collaborative team player who works well across departments. · Proactive thinker who identifies cost savings and process improvement opportunities. · Commitment to confidentiality and professional integrity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We look forward to speaking with you about our career opportunities at Logan Services! Logan Services Inc. offers Equal Employment Opportunity to all applicants. #lshp1

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USD Hourly

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USD Hourly

**Why Oatey?** Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. **Ready to make an impact in a place where you matter?** Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. **2026 Oatey Summer Internship Program - The Oatey Intern Experience** Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs **What we're looking for...** The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. **Oatey offers a vigorous program that includes:** Learning and Development - Peer Mentoring - Challenging Team Projects - Community Involvement **IT Analytics Intern Position Summary:** Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with "hands-on" work experience. **Expectations & Accountabilities...** + Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. + Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. + Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. + Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. + Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. + Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. + Other duties as assigned. **What you'll need to be successful...** + **Education and Certification:** Pursuing BA/BS in Information Technology & Business or equivalent/related degree. + **Year** : Junior or Senior + **GPA** : 3.0 or greater + Self-starter with an inquisitive mindset + Structured and analytical thinking + Demonstrated high initiative + Experience with Structured Query Language (SQL) and Power BI + Familiarity with statistical modeling or other data science practices + Excellent written and oral communication skills **Compensation Range for the Position:** $20.00 USD Hourly At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey! **Equal Opportunity Employer** The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Infrastructure Intern Position Summary Under general supervision of the IT Infrastructure team, the intern will complete a variety of assignments to provide general support to the team and support the IT needs of other associates. Assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Troubleshoot issues with equipment like printers, computers, networks, and servers. Set up and run software updates when requested within multiple IT System. Assist associates with the use of key business applications. Participate in the development of new desktops or applications requirements gathering and implementation. Research unusual bugs or issues the company encounters across key business applications while gaining experience in a corporate IT environment. Learn and execute Oatey's daily Cybersecurity checks and operations Other duties as assigned. What you'll need to be successful… Education and Certification: Enrolled in an undergraduate Information Systems/Technology program with completion of at least two (2) semesters. Experience working with and troubleshooting Microsoft applications. Knowledge of PC hardware troubleshooting. Excellent written and oral communication skills. Demonstrated high initiative. Qualifications that set you apart… Training in network setup and troubleshooting Training in server operating systems