Service Associate jobs at M&T Bank - 78 jobs

This is an exciting opportunity to join our global Alternative Funds Team within the Transfer Agency Department as a Senior Associate. As an AML/KYC Senior Associate within our Alternative Funds Team, you will act as a member of a dedicated AML team within the Transfer Agency Department whose primary responsibility will be to perform timely and efficient review and update of both new and existing Investor Anti-Money Laundering & Counter Terrorist Financing (AML/CTF) information and documentation, all with adherence to Regulatory and JPMorgan Group requirements. Job responsibilities Assist with cyclical reviews and Onboarding of all Investor accounts on the Transfer Agency systems including verification of team members work and providing feedback when required Identify investors that may create money laundering or reputational risks including but not limited to ongoing transaction monitoring, screening for PEP, Sanctions and Negative Media Participate in ensuring excellent client service provided to clients, may include technology needs, regulatory requirements Continually proactively assess current procedures and work practices to identify potential operational inefficiencies and additional risk mitigation control requirements Validate KYC files Support in training efforts Manage Email box and queries Oversee the AML/CFT framework within TA, ensuring it is comprehensive, robust and compliant with contractual and where relevant, regulatory obligations Required qualifications, capabilities, and skills 5 + years AML / CTF experience in the financial services industry with exposure to globally diverse investor base Good understanding of applicable AML/KYC regulations as it relates to Risk Assessments and Investor Onboarding and general understanding of regulatory requirements for U.S. & Cayman Funds administered by JPM, ensuring it is comprehensive, robust and compliant with contractual and where relevant, regulatory obligations Strong analytical, organizational skills with operational and risk awareness mindset, escalation and attention to detail Strong interpersonal, communication and influencing skills, ability to assist in coaching team members Self-starter with strong work ethic and ability to act on own initiative within team environment to proactively identify, own and progress tasks to be undertaken. Ability to build strong working relationships with central and business aligned functions across the region and co-ordinate delivery across functions Display effective time management and ability to prioritize tasks for oneself. Adherence to ensuring policy and procedures are followed and ensuring escalation of any potential issues within the KYC environment Team lead experience Preferred qualifications, capabilities, and skills Preferably direct Transfer Agency experience and knowledge of alternative investment funds. Demonstrated expertise in Investor AML/KYC onboarding and ongoing maintenance.

Job Responsibilities: Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis. Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels. Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues. Manage individual workload to meet team and departmental deadlines and objectives. Review and update processes or procedures to minimize risk and improve operations. Provide support, guidance, and training to enhance the global client experience. Adhere to all departmental procedures, policies, checkpoints, and controls. Assist the Senior Manager in managing the instruction process and balancing team workloads. Review manual Controls for Timely Execution and Checks for accuracy. Required Qualifications, Capabilities, and Skills: Essential financial services background, within a Custody or Asset Servicing environment (Income / Corporate Actions). Minimum 2 years of experience in Asset Services, Corporate Actions or Custody activities Proven track record of risk reduction in a risk-based environment. Experience demonstrating strategic and analytical thinking. Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently. Strong communication skills, both oral and written, with management, clients, and colleagues. Preferred Qualifications, Capabilities, and Skills: Relevant degree education preferred; non-degree candidates with a proven track record will be considered. Experience with Asset Servicing operating systems/platforms preferred (TCS BaNCS or third-party vendor management advantageous). Knowledge of market processes, requirements, and regulations. Proficient in Microsoft Office.

**Job Responsibilities:** + Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis. + Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels. + Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues. + Manage individual workload to meet team and departmental deadlines and objectives. + Review and update processes or procedures to minimize risk and improve operations. + Provide support, guidance, and training to enhance the global client experience. + Adhere to all departmental procedures, policies, checkpoints, and controls. + Assist the Senior Manager in managing the instruction process and balancing team workloads. + Review manual Controls for Timely Execution and Checks for accuracy. **Required Qualifications, Capabilities, and Skills:** + Essential financial services background, within a Custody or Asset Servicing environment (Income / Corporate Actions). + Minimum 2 years of experience in Asset Services, Corporate Actions or Custody activities + Proven track record of risk reduction in a risk-based environment. + Experience demonstrating strategic and analytical thinking. + Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently. + Strong communication skills, both oral and written, with management, clients, and colleagues. **Preferred Qualifications, Capabilities, and Skills:** + Relevant degree education preferred; non-degree candidates with a proven track record will be considered. + Experience with Asset Servicing operating systems/platforms preferred (TCS BaNCS or third-party vendor management advantageous). + Knowledge of market processes, requirements, and regulations. + Proficient in Microsoft Office. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Brooklyn,NY $88,350.00 - $128,000.00 / year

This is an exciting opportunity to join our global Alternative Funds Team within the Transfer Agency Department as a Senior Associate. As an AML/KYC Senior Associate within our Alternative Funds Team, you will act as a member of a dedicated AML team within the Transfer Agency Department whose primary responsibility will be to perform timely and efficient review and update of both new and existing Investor Anti-Money Laundering & Counter Terrorist Financing (AML/CTF) information and documentation, all with adherence to Regulatory and JPMorgan Group requirements. Job responsibilities Assist with cyclical reviews and Onboarding of all Investor accounts on the Transfer Agency systems including verification of team members work and providing feedback when required Identify investors that may create money laundering or reputational risks including but not limited to ongoing transaction monitoring, screening for PEP, Sanctions and Negative Media Participate in ensuring excellent client service provided to clients, may include technology needs, regulatory requirements Continually proactively assess current procedures and work practices to identify potential operational inefficiencies and additional risk mitigation control requirements Validate KYC files Support in training efforts Manage Email box and queries Oversee the AML/CFT framework within TA, ensuring it is comprehensive, robust and compliant with contractual and where relevant, regulatory obligations Required qualifications, capabilities, and skills 5 + years AML / CTF experience in the financial services industry with exposure to globally diverse investor base Good understanding of applicable AML/KYC regulations as it relates to Risk Assessments and Investor Onboarding and general understanding of regulatory requirements for U.S. & Cayman Funds administered by JPM, ensuring it is comprehensive, robust and compliant with contractual and where relevant, regulatory obligations Strong analytical, organizational skills with operational and risk awareness mindset, escalation and attention to detail Strong interpersonal, communication and influencing skills, ability to assist in coaching team members Self-starter with strong work ethic and ability to act on own initiative within team environment to proactively identify, own and progress tasks to be undertaken. Ability to build strong working relationships with central and business aligned functions across the region and co-ordinate delivery across functions Display effective time management and ability to prioritize tasks for oneself. Adherence to ensuring policy and procedures are followed and ensuring escalation of any potential issues within the KYC environment Team lead experience Preferred qualifications, capabilities, and skills Preferably direct Transfer Agency experience and knowledge of alternative investment funds. Demonstrated expertise in Investor AML/KYC onboarding and ongoing maintenance. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Brooklyn,NY $88,350.00 - $128,000.00 / year

JobID: 210689467 JobSchedule: Full time JobShift: Base Pay/Salary: Brooklyn,NY $88,350.00-$128,000.00 Job Responsibilities: * Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis. * Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels. * Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues. * Manage individual workload to meet team and departmental deadlines and objectives. * Review and update processes or procedures to minimize risk and improve operations. * Provide support, guidance, and training to enhance the global client experience. * Adhere to all departmental procedures, policies, checkpoints, and controls. * Assist the Senior Manager in managing the instruction process and balancing team workloads. * Review manual Controls for Timely Execution and Checks for accuracy. Required Qualifications, Capabilities, and Skills: * Essential financial services background, within a Custody or Asset Servicing environment (Income / Corporate Actions). * Minimum 2 years of experience in Asset Services, Corporate Actions or Custody activities * Proven track record of risk reduction in a risk-based environment. * Experience demonstrating strategic and analytical thinking. * Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently. * Strong communication skills, both oral and written, with management, clients, and colleagues. Preferred Qualifications, Capabilities, and Skills: * Relevant degree education preferred; non-degree candidates with a proven track record will be considered. * Experience with Asset Servicing operating systems/platforms preferred (TCS BaNCS or third-party vendor management advantageous). * Knowledge of market processes, requirements, and regulations. * Proficient in Microsoft Office.

Join a dynamic team at the forefront of data, analytics, and AI innovation within Securities Services. Make a direct impact by delivering business-critical solutions that drive risk management, revenue maximization, and operational excellence across our global platform. As a Senior Product Associate in Securities Services Analytics AI & Data Strategy team, you will help deliver high-impact data and analytics solutions, collaborating with cross-functional partners to support client scorecards, liquidity exposure, deposit management, risk management, and more. Your work will ensure that critical programs are efficiently funded and executed, supporting the business's strategic priorities. **Job responsibilities** + Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery + Considers and plans for upstream and downstream implications of new product features on the overall product experience + Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers + Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle + Writes the requirements, epics, and user stories to support product development + Works with the broader Analytics, AI and Data Strategy team to execute Securities Services' data, analytics and AI deliveries across all major products and stakeholder groups + Partners closely with AI/ML research, Data Platform, Product Management, Product Development, Quantitative Research, Sales, Business Managers, Operations, and Technology teams to scope and refine business requirements + Provides regular status updates, monitor project performance, and manage stakeholder relationships to support the full program delivery lifecycle in Technology sprints + Conceptualizesand design effective presentations to highlight the business benefits of analytics, AI, and data initiatives + Acts as a secondary/supporting escalation point for product-related questions to ensure suitable resolution and management of risks such as data bottlenecks + Tracks Securities Services' data modernization and AI initiatives, including chairing bi-weekly governance calls with key stakeholder groups **Required qualifications, capabilities, and skills** + 3+ years of experience or equivalent expertise in product management or a relevant domain area + Proficient knowledge of the product development life cycle + Experience in product life cycle activities including discovery and requirements definition + Developing knowledge of data analytics and data literacy + Experience managing projects and using project management tools (e.g., JIRA, Confluence, Microsoft Teams), including agile methodology + Experience working with technology and/or data scientists to build analytics and AI products + Curious, patient, hardworking, detail-oriented, and motivated to solve complex analytical problems + Ability to work both independently and in highly collaborative team environments + Excellent written and oral communication and presentation skills, with experience communicating effectively with diverse audiences, including senior leadership + Strong influencing skills, able to articulate complex ideas and analytical deliveries succinctly, including presenting to large audiences + Ability to manage multiple urgent priorities with short deadlines **Preferred qualifications, capabilities, and skills** + Comprehensive IT knowledge, including Microsoft Office; ideally Alteryx and/or Tableau for data mining and modeling + Undergraduate degree with quantitative components (e.g., Computer Science, Data Analytics, Economics, Statistics) + Basic knowledge of AI modeling techniques relevant to banking (e.g., supervised and unsupervised Machine Learning models), gained through work experience or university coursework JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** New York,NY $99,750.00 - $150,000.00 / year

JobID: 210693817 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $99,750.00-$150,000.00 Join a dynamic team at the forefront of data, analytics, and AI innovation within Securities Services. Make a direct impact by delivering business-critical solutions that drive risk management, revenue maximization, and operational excellence across our global platform. As a Senior Product Associate in Securities Services Analytics AI & Data Strategy team, you will help deliver high-impact data and analytics solutions, collaborating with cross-functional partners to support client scorecards, liquidity exposure, deposit management, risk management, and more. Your work will ensure that critical programs are efficiently funded and executed, supporting the business's strategic priorities. Job responsibilities * Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery * Considers and plans for upstream and downstream implications of new product features on the overall product experience * Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers * Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle * Writes the requirements, epics, and user stories to support product development * Works with the broader Analytics, AI and Data Strategy team to execute Securities Services' data, analytics and AI deliveries across all major products and stakeholder groups * Partners closely with AI/ML research, Data Platform, Product Management, Product Development, Quantitative Research, Sales, Business Managers, Operations, and Technology teams to scope and refine business requirements * Provides regular status updates, monitor project performance, and manage stakeholder relationships to support the full program delivery lifecycle in Technology sprints * Conceptualizesand design effective presentations to highlight the business benefits of analytics, AI, and data initiatives * Acts as a secondary/supporting escalation point for product-related questions to ensure suitable resolution and management of risks such as data bottlenecks * Tracks Securities Services' data modernization and AI initiatives, including chairing bi-weekly governance calls with key stakeholder groups Required qualifications, capabilities, and skills * 3+ years of experience or equivalent expertise in product management or a relevant domain area * Proficient knowledge of the product development life cycle * Experience in product life cycle activities including discovery and requirements definition * Developing knowledge of data analytics and data literacy * Experience managing projects and using project management tools (e.g., JIRA, Confluence, Microsoft Teams), including agile methodology * Experience working with technology and/or data scientists to build analytics and AI products * Curious, patient, hardworking, detail-oriented, and motivated to solve complex analytical problems * Ability to work both independently and in highly collaborative team environments * Excellent written and oral communication and presentation skills, with experience communicating effectively with diverse audiences, including senior leadership * Strong influencing skills, able to articulate complex ideas and analytical deliveries succinctly, including presenting to large audiences * Ability to manage multiple urgent priorities with short deadlines Preferred qualifications, capabilities, and skills * Comprehensive IT knowledge, including Microsoft Office; ideally Alteryx and/or Tableau for data mining and modeling * Undergraduate degree with quantitative components (e.g., Computer Science, Data Analytics, Economics, Statistics) * Basic knowledge of AI modeling techniques relevant to banking (e.g., supervised and unsupervised Machine Learning models), gained through work experience or university coursework

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Lead, mentor, and supervise a team of Support and Service Professionals Promote cross-training, learning, development and recognition of Service and Support Professionals within the market Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs Manage and oversee Support Professionals coverage for Financial Advisors in the Branch Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Operational Oversight Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies Facilitate and manage resolution of client inquiries/requests Morgan Stanley EOE committed to diversifying its workforce. Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Additional operational oversight may be required Administer other duties as delegates by the Market Business Service Officer EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: EDUCATION AND/OR EXPERIENCE Bachelor's degree required or equivalent education Previous industry experience Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required Other licenses as required for the role or by management KNOWLEDGE AND SKILLS Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Previous supervisory experience preferred Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the market Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to: • Market Business Service Officer Direct reports: • Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $120,000 to - $160,000 per year]at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication * Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures * Lead, mentor, and supervise a team of Support and Service Professionals * Promote cross-training, learning, development and recognition of Service and Support Professionals within the market * Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals * Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution * Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls * Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs * Manage and oversee Support Professionals coverage for Financial Advisors in the Branch * Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements * Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Operational Oversight * Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies * Facilitate and manage resolution of client inquiries/requests Morgan Stanley EOE committed to diversifying its workforce. * Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates * Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies * Additional operational oversight may be required * Administer other duties as delegates by the Market Business Service Officer EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: EDUCATION AND/OR EXPERIENCE * Bachelor's degree required or equivalent education * Previous industry experience * Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required * Other licenses as required for the role or by management KNOWLEDGE AND SKILLS * Effective written and verbal communication skills * Strong attention to detail * Ability to prioritize and resolve complex needs and escalate as necessary * Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies * Evidence of strong leadership and talent development capabilities * Previous supervisory experience preferred * Exceptional organizational and time management skills * Exceptional conflict resolution skills * Ability to manage relationships, motivate and lead groups of people at various levels throughout the market * Knowledge of Firm's Risk & Compliance policies * Ability to think strategically Reports to: * Market Business Service Officer Direct reports: * Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $120,000 to - $160,000 per year]at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management Team to lead and supervise all service and business functions across the market. This includes the management of the Business Service Officers and Service Managers within the market. The Market Business Service Officer is responsible for leading and driving the Firm's key strategic initiatives, contributing to a strong market culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The MBSO keeps the Market Management Team and Regional Business Service team informed of significant matters and must determine when escalation is necessary. DUTIES and RESPONSIBILITIES: Leadership and Supervision * Lead the market in executing the organization's strategic priorities by influencing and coaching behavioral change * Lead, mentor, and supervise a team of Business Service Officers, Service Managers and Service Professionals * Review and oversee the market procedure for onboarding new hires, including newly recruited Financial Advisors and their Support Professionals in conjunction with the Market Service Coaches * Ensure Service Professionals are being recognized and rewarded within the market * Oversee various projects throughout the market, including various real estate and facilities initiatives * Manage risk and assure positive audit results throughout the market in partnership with Risk and Compliance * Champion and support diversity & inclusion Communication and Relationship Building * Maintain strong relationships with key partners within the Market, Region and Home Office * Facilitate and oversee resolution of client needs across the market * Act as liaison between the Market and various Home Office departments within the Firm as necessary (e.g., spearheading various platform pilots and/or national rollouts locally within the market) * Actively participate in Regional and National calls and stay abreast of key topics in order to effectively cascade communications within the market * Conduct meetings to effectively communicate progress against strategic priorities, revisions to policies and procedures, upcoming platform enhancements, share best practices, foster open dialogue on timely topics, and promote teamwork within the market * Partner closely with Human Resources regarding all aspects of people management Operational Oversight * Standardize operating procedures across the market, leveraging national best practices and guidance * Accountable for market expense management, including but not limited to controllable budgets and headcount allocations * Review and action various market approvals requiring attention * Administer other duties delegated by the Market Management Team or Regional Business Service team * Ensure compliance with Firm policies and procedures with regular self-audit testing EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * Bachelor's degree required or equivalent education * Previous industry management experience * Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required * Other licenses as required for role or by management Knowledge/Skills * Evidence of strong leadership capabilities * Strong attention to detail * Ability to manage relationships, motivate and lead groups of people at various levels * Effective written and verbal communication skills * Ability to prioritize and resolve complex problems and escalate as necessary * Ability to provide comprehensive feedback and solutions to complex issues * Exceptional organizational and time management skills including delegation of work * Exceptional conflict resolution skills * Exhibit good judgment * Ability to think and execute strategically * Ability to travel within the Market, Region, and Home Office as needed * Ability to identify and source top talent Reports to: * Associate Regional Business Service Officer with a dotted line to the Market Manager Direct reports: * Business Service Officers, Service Managers (and select, senior exempt Support Professionals) WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $170,000 - $215,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Join a dynamic team at the forefront of data, analytics, and AI innovation within Securities Services. Make a direct impact by delivering business-critical solutions that drive risk management, revenue maximization, and operational excellence across our global platform. As a Senior Product Associate in Securities Services Analytics AI & Data Strategy team, you will help deliver high-impact data and analytics solutions, collaborating with cross-functional partners to support client scorecards, liquidity exposure, deposit management, risk management, and more. Your work will ensure that critical programs are efficiently funded and executed, supporting the business's strategic priorities. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Works with the broader Analytics, AI and Data Strategy team to execute Securities Services' data, analytics and AI deliveries across all major products and stakeholder groups Partners closely with AI/ML research, Data Platform, Product Management, Product Development, Quantitative Research, Sales, Business Managers, Operations, and Technology teams to scope and refine business requirements Provides regular status updates, monitor project performance, and manage stakeholder relationships to support the full program delivery lifecycle in Technology sprints Conceptualizesand design effective presentations to highlight the business benefits of analytics, AI, and data initiatives Acts as a secondary/supporting escalation point for product-related questions to ensure suitable resolution and management of risks such as data bottlenecks Tracks Securities Services' data modernization and AI initiatives, including chairing bi-weekly governance calls with key stakeholder groups Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Experience managing projects and using project management tools (e.g., JIRA, Confluence, Microsoft Teams), including agile methodology Experience working with technology and/or data scientists to build analytics and AI products Curious, patient, hardworking, detail-oriented, and motivated to solve complex analytical problems Ability to work both independently and in highly collaborative team environments Excellent written and oral communication and presentation skills, with experience communicating effectively with diverse audiences, including senior leadership Strong influencing skills, able to articulate complex ideas and analytical deliveries succinctly, including presenting to large audiences Ability to manage multiple urgent priorities with short deadlines Preferred qualifications, capabilities, and skills Comprehensive IT knowledge, including Microsoft Office; ideally Alteryx and/or Tableau for data mining and modeling Undergraduate degree with quantitative components (e.g., Computer Science, Data Analytics, Economics, Statistics) Basic knowledge of AI modeling techniques relevant to banking (e.g., supervised and unsupervised Machine Learning models), gained through work experience or university coursework

The PWM Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Lead, mentor, and supervise a team of Support and Service Professionals Promote cross-training, learning, development and recognition of Service and Support Professionals within the market Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs Manage and oversee Support Professionals coverage for Financial Advisors in the Branch Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Operational Oversight Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies Facilitate and manage resolution of client inquiries/requests Morgan Stanley EOE committed to diversifying its workforce. Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Additional operational oversight may be required Administer other duties as delegates by the Market Business Service Officer EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: EDUCATION AND/OR EXPERIENCE Bachelor's degree required or equivalent education Previous industry experience Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required Other licenses as required for the role or by management KNOWLEDGE AND SKILLS Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Previous supervisory experience preferred Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the market Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to: • Market Business Service Officer Direct reports: • Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $110,000 and $185,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

The Reference Data Services Associate Analyst is a developing professional role as part of the Account Master Central Team (AMC). We deliver authoritative, timely and accurate Client and Counterparty reference data to downstream consuming systems and businesses through the AMC platform. This role will sit within the Getzville Entity Data Management team and will work closely with our teams in APAC and EMEA to ensure that all maintenance is performed in a timely and consistent manner. This role applies analytical thinking and knowledge of data analysis tools and methodologies. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. **Responsibilities:** + Responsible for creating and maintaining customer Identifiers and actively interacting with requestors in a positive manner to understand requests and expectations. + Liaises other operational teams globally to ensure that a globally consistent model is followed with respect to this critical reference data. + Balances multiple workflows and processes across a broad range of team functions in addition to project work. + Delivers routine and defined tasks daily, while developing knowledge of the broader context in which work is being performed. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 0-2 years relevant experience + Advanced knowledge of MS Office Suite, including proficiency in Excel. + Consistently demonstrates clear and concise written and verbal communication skills. + Demonstrated organization skills with an excellent attention to detail. + Ability to focus on high quality work. **Education:** + Bachelor's/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Reference Data Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Getzville New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $55,341.00 - $68,270.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 12, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

JobID: 210684775 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $70,000.00-$100,000.00 Are you passionate about client engagement, prospecting, and providing analytical expertise in the Commercial Real Estate sector? The Commercial Term Lending (CTL) team at JPMorgan Chase is seeking a Senior Client Associate who will play a vital role in evaluating lending requests, building relationships, and helping clients grow their real estate portfolios. As a Senior Client Associate within the Commercial Term Lending (CTL) team, you will focus on the detailed analysis of commercial mortgage opportunities, with a particular emphasis on retail, industrial, mixed-use (residential/retail), and office properties. You'll be responsible for assessing client needs, performing financial analysis, and guiding lending requests through the approval process. This is an excellent opportunity for professional growth within a leading commercial real estate lender. Job responsibilities * Develop and maintain strong relationships with prospects and existing clients through proactive outreach and regular communication. * Provide in-depth analysis of lending requests, including cash flow evaluation, property valuation, and financial modeling to recommend suitable mortgage products. * Collaborate on marketing strategies and execute campaigns, including direct mail, digital thought leadership, and exclusive client events. * Engage with clients to understand their unique business needs and deliver tailored solutions to help them expand their real estate holdings. * Set clear expectations with clients regarding process and timelines, and guide them from pre-approval through funding. * Drive loan packages through the approval process, coordinating with internal partners to ensure timely and accurate execution. Required qualifications, capabilities, and skills * Minimum of 4 years of professional experience in commercial real estate or financial services (Investment Management, Commercial Banking, Business Banking, or Insurance). * Strong desire to contribute to a high-performing sales team. * Experience with investment property analysis across retail, industrial, office, and multifamily sectors. * Solid understanding of financial concepts and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); strong analytical skills. * Excellent time management, verbal communication, and presentation abilities. * Self-motivated, ambitious, enthusiastic team player. * Professional, organized, detail-oriented, and able to follow standard operating procedures. * Ability to identify new business opportunities through industry research and monitoring relevant publications and events. Preferred qualifications, capabilities, and skills * A four-year college degree with a major in a related field (Business Administration, Real Estate, Finance and/or Marketing - preferred) or commensurate experience in Bachelor's degree in Business Administration, Real Estate, Finance, Marketing, or related field (preferred), or equivalent experience in financial services. * Experience with cold calling is a plus. * Experience with CoStar is preferred.

J.P. Morgan Advisors, the ultra-high net worth division of J.P. Morgan Wealth Management, offers U.S. based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize solutions tailored to clients' specific needs. As a Client Associate in J.P. Morgan Advisors, you will provide dedicated business support to Financial Advisors and their clients. You will establish, maintain, and build relationships while delivering exceptional client service. In this role you will have extensive client contact and will be involved in all activities that touch prospective or existing clients. **Job responsibilities:** + Own the client onboarding and account maintenance for new and existing clients by interacting with clients to collect account-specific information, obtain account documents and financials, and provide investment quotes to clients while complying with regulatory and firm policies and procedures + Interface directly with clients and Financial Advisors to make investment recommendations, propose firm offerings and execute equity trades, mutual fund orders, fixed income trades and private investments + Provide support across a diverse suite of products and applications including, but not limited to: Advisor Services, Wealth Planning & Advice, Goal Based planning, liabilities planning, banking & lending solutions, mortgages and digital offerings through JP Morgan Online and mobile suite + Perform daily administrative and operational duties that support the Financial Advisor(s) and clients, including direct communication with clients regarding money transfers, account maintenance, portfolio review preparation and ad hoc requests, and attending client meetings + Serve as a liaison between the Financial Advisor team, branch management, compliance and various other business units throughout the firm + Proactively supports firm and regional initiatives and remediations, and actively participate in recurring local, national and technology team meetings **Required qualifications, capabilities, and skills:** + Bachelor's degree or equivalent experience + Series 7 & 66 licenses upon hire or must successfully obtain within 180 days from start date + Proven ability to be a self-starter, act as an end-to-end owner of tasks and work independently in a fast-paced environment + Proactively identify and deliver appropriate solutions that address the needs of our clients + Ability to communicate effectively with clients and team members while maintaining professionalism in difficult situations **Preferred qualifications, capabilities, and skills:** + Able to adapt and stay abreast of changing technology and regulatory policies + Highly proficient user of Word, PowerPoint, and Excel JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** New York,NY $70,300.00 - $99,900.00

Are you passionate about client engagement, prospecting, and providing analytical expertise in the Commercial Real Estate sector? The Commercial Term Lending (CTL) team at JPMorgan Chase is seeking a Senior Client Associate who will play a vital role in evaluating lending requests, building relationships, and helping clients grow their real estate portfolios. As a Senior Client Associate within the Commercial Term Lending (CTL) team, you will focus on the detailed analysis of commercial mortgage opportunities, with a particular emphasis on retail, industrial, mixed-use (residential/retail), and office properties. You'll be responsible for assessing client needs, performing financial analysis, and guiding lending requests through the approval process. This is an excellent opportunity for professional growth within a leading commercial real estate lender. **Job responsibilities** + Develop and maintain strong relationships with prospects and existing clients through proactive outreach and regular communication. + Provide in-depth analysis of lending requests, including cash flow evaluation, property valuation, and financial modeling to recommend suitable mortgage products. + Collaborate on marketing strategies and execute campaigns, including direct mail, digital thought leadership, and exclusive client events. + Engage with clients to understand their unique business needs and deliver tailored solutions to help them expand their real estate holdings. + Set clear expectations with clients regarding process and timelines, and guide them from pre-approval through funding. + Drive loan packages through the approval process, coordinating with internal partners to ensure timely and accurate execution. **Required qualifications, capabilities, and skills** + Minimum of 4 years of professional experience in commercial real estate or financial services (Investment Management, Commercial Banking, Business Banking, or Insurance). + Strong desire to contribute to a high-performing sales team. + Experience with investment property analysis across retail, industrial, office, and multifamily sectors. + Solid understanding of financial concepts and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); strong analytical skills. + Excellent time management, verbal communication, and presentation abilities. + Self-motivated, ambitious, enthusiastic team player. + Professional, organized, detail-oriented, and able to follow standard operating procedures. + Ability to identify new business opportunities through industry research and monitoring relevant publications and events. **Preferred qualifications, capabilities, and skills** + A four-year college degree with a major in a related field (Business Administration, Real Estate, Finance and/or Marketing - preferred) or commensurate experience in Bachelor's degree in Business Administration, Real Estate, Finance, Marketing, or related field (preferred), or equivalent experience in financial services. + Experience with cold calling is a plus. + Experience with CoStar is preferred. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** New York,NY $70,000.00 - $100,000.00 / year

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication * Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures * Lead, mentor, and supervise a team of Support and Service Professionals * Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex * Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals * Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution * Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls * Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs * Manage and oversee Support Professionals coverage for Financial Advisors in the Branch * Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements * Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight * Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies * Facilitate and manage resolution of client inquiries/requests * Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates * Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies * Additional operational oversight may be required * Administer other duties as delegates by the Complex Business Service Officer " EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience * Bachelor's degree required or equivalent education * Previous industry experience * Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65) * Other licenses as required for the role or by management Knowledge/Skills * Effective written and verbal communication skills * Strong attention to detail * Ability to prioritize and resolve complex needs and escalate as necessary * Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies * Evidence of strong leadership and talent development capabilities * Previous supervisory experience preferred * Exceptional organizational and time management skills * Exceptional conflict resolution skills * Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex * Knowledge of Firm's Risk & Compliance policies * Ability to think strategically Reports to: * Complex Business Service Officer Direct reports: * Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Rochester, New York **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description** : As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. **We'll help you** + Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. + Get training and one-on-one coaching from Academy managers who are invested in your success. + Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. + Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role. + Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. + Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. + Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. **Required Qualifications** **:** + Aptitude in obtaining required industry licenses. + Must be self-disciplined in managing time and capacity. + Experience in cultivating client relationships, accessing needs and recommending solutions. + Success creating strong peer relationships through effective communication and collaboration. + Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment. + Executes multiple tasks simultaneously. + Learns and adapts to new technology or applications. **Desired Qualifications** **:** Bachelor's degree and/or a minimum of one year of financial services industry or sales experience **Schedule:** Monday - Fridays and rotating Saturdays **Skills:** + Advisory + Account Management + Client Experience Branding + Customer and Client Focus + Oral Communications + Issue Management + Client Solutions Advisory + Pipeline Management + Active Listening + Attention to Detail + Risk Management + Policies, Procedures, and Guidelines + Client Management + Causation Analysis + Written Communications **Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent** **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. Get training and one-on-one coaching from Academy managers who are invested in your success. Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role. Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: Aptitude in obtaining required industry licenses. Must be self-disciplined in managing time and capacity. Experience in cultivating client relationships, accessing needs and recommending solutions. Success creating strong peer relationships through effective communication and collaboration. Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment. Executes multiple tasks simultaneously. Learns and adapts to new technology or applications. Desired Qualifications: Bachelor's degree and/or a minimum of one year of financial services industry or sales experience Schedule: Monday - Fridays and rotating Saturdays Skills: Advisory Account Management Client Experience Branding Customer and Client Focus Oral Communications Issue Management Client Solutions Advisory Pipeline Management Active Listening Attention to Detail Risk Management Policies, Procedures, and Guidelines Client Management Causation Analysis Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - Rochester - 1400 Mount Hope Ave - Mt. Hope (NY7212) Pay and benefits information Pay range$28.85 - $33.65 hourly pay, offers to be determined based on experience, education and skill set.Predictable pay This role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.