Patient Service Representative jobs at Madison Medical Center - 363 jobs

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. SPECIFICS Title: Patient Services Representative (part time; .5 FTE) FTE: .5 (40 hours per pay period) Schedule: Every other Wednesday 12:30pm to 7pm, Every Thursday and Friday 12:30pm-7pm and every other weekend Saturday and Sunday 2pm-7pm Holiday Rotation: Minimum of 2 per year Weekend Rotation: Every other On Call Requirements: None POSITION SUMMARY Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient's visit or in person in a hospital/clinic setting. POSITION TECHNICAL RESPONSIBILITIES Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. Address and identify patients' communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments). Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately. Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.) Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery. Other duties as assigned. POSITION REQUIREMENTS Education: Required: None Preferred: High school diploma or equivalent Experience: Required: None Preferred: 3 - 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired Licenses and Registrations: Required: None Preferred: None Certification(s): Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer. Preferred: None BENEFIT SUMMARY Competitive health and dental insurance options Flexible paid time off to balance work and life Retirement plan with immediate vesting and employer match Discounted membership to our state-of-the-art fitness facility Generous tuition reimbursement Employer provided life and disability insurance Free parking at facility #IND101

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. SPECIFICS Title: Patient Services Representative FTE: .6375 (51 hours per 2 week pay period) Schedule: Monday, Tuesday & Every other Wednesday 5am to 1pm; Every other Saturday and Sunday 7am to 2pm Holiday Rotation: 2 holidays per year Weekend Rotation: Every other Saturday and Sunday 7am to 2pm On Call Requirements: None POSITION SUMMARY Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient's visit or in person in a hospital/clinic setting. POSITION TECHNICAL RESPONSIBILITIES Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. Address and identify patients' communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. Complete forms obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments). Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately. Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.) Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery. Other duties as assigned. POSITION REQUIREMENTS Education: Required: High School Diploma or equivalent Preferred: None Experience: Required: None Preferred: 3-6 months previous customer service experience; Previous healthcare experience, including medical terminology and cash handling desired Licenses and Registrations: Required: None Preferred: None Certification(s): Required: Patient Access Specialist Certification within one year of employment. This will be provided by employer. Preferred: None. BENEFIT SUMMARY Competitive health and dental insurance options Flexible paid time off to balance work and life Retirement plan with immediate vesting and employer match Free membership to our state-of-the-art fitness facility Generous tuition reimbursement Employer provided life and disability insurance Free parking at facility #IND101

that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical practitioners? Do you aspire to gain valuable experience as a pathway to a lucrative career in medical sales? You can achieve all these things as a member of our team in the Patient Service Representative role. At Joints In Motion Medical, LLC (JIMM) the Patient Service Representative (PSR) is a valuable team member that works directly with orthopedic patients who will benefit from the equipment and services that we provide. In this rewarding position, you will become an expert in the field of orthopedic rehabilitation, providing delivery, fitting, and instruction of orthopedic durable medical (DME) equipment to patients that will assist them in their recovery following injury or surgery in the Greater Madison, WI area. In this role, the PSR also communicates to patients the benefit coverage information provided by the home office. The PSR is also responsible for collecting patient payments and timely submission of accurate delivery documents, while maintaining patient privacy and providing quality care. The PSR position can provide valuable experience for those interested in a role in medical sales, and can lead to a sales career track within our organization. In fact, most of our current sales team developed their expertise in the PSR role first. Small company with a competitive full benefit package for full-time eligible staff that includes 401(K) match, company paid life and short term disability, paid holidays, birthday and additional paid time off. Choice of insurance medical plans, vison and/or dental coverage. PSR Full-time compensation ranges from $36,000 to $65,000 annually, based on knowledge, skills, abilities, education, and experience. Great career starter with a small business. Our Sales Associates require proven sales experience and earn a base salary plus commission and bonus opportunity. They also perform the service responsibilities of the PSR with the added element of business relations and development. Requirements Must possess superb time management, problem-solving and communications skills. Requires own reliable transportation and good standing driver license. Requires ability to operate a computer, smart phone and tablet. Must be able to independently lift up to 50 lbs. While prior Fitter and/or patient care experience and/or education and experience in sports medicine, kinesiology, exercise science, athletic training and physical therapy is preferred, JIMM is willing to train the ideal candidate that exhibits initiative and possesses proficient communication, organization, time management, and customer service skills. Proven sales ability required for Sales Associate consideration.

Department: 09122 AAH Slinger - Front End Staff Status: Part time Benefits Eligible: Yes Hours Per Week: 24 Schedule Details/Additional Information: Part Time PSR Position (48 hours a pay period) Hours/days varying between 7:30 - 5:30 based on department needs - Mon, Tues, Thurs, Fri (Off Wed) Pay Range $19.80 - $29.70Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: No experience required. Knowledge, Skills & Abilities Required: Excellent customer service skills. Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy. Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Are you looking for a career that offers autonomy, flexible scheduling, and the chance to make a real difference in patients' lives? At JIMM, you can thrive in a dynamic, patient-focused environment while gaining experience that can serve as a pathway to a lucrative career in medical sales or continued healthcare service. As a Field Patient Service Representative (PSR), you'll play a vital role in the orthopedic recovery process. You'll deliver, fit, and instruct patients in the use of durable medical equipment (DME), helping them recover from injuries or surgery. This is a great opportunity for individuals passionate about healthcare, rehabilitation, and patient support. Why Join Us? Flexible scheduling - Ideal for full-time or side gig seekers Autonomy - Work independently in the field Career starter - Build skills and gain experience in healthcare and medical sales Make an impact - Help patients achieve lifestyle and recovery goals Compensation & Benefits Full-time salary: $38,000-$55,000/year (based on experience, skills, and education) Part-time options available with some benefits below Full-time Benefits package includes: 401(K) with company match Company-paid life insurance & short-term disability Paid holidays, birthday, and PTO Choice of medical insurance plans (with dental/vision options) What You'll Do Deliver, fit, and instruct patients on orthopedic DME in the field Build and maintain strong relationships with referring healthcare providers Gain hands-on experience in orthopedic rehabilitation and patient education Manage schedule, travel to patient sites, and provide top-tier service Participate in an on-call rotation (some nights/weekends) Career Growth This role is a stepping stone to potential advancement in: Medical sales Healthcare service and delivery Rehabilitation and therapy support fields If you're ready to make a difference, grow professionally, and work with a small, supportive team, apply today to join JIMM as a Field Patient Service Representative! Requirements What We're Looking For Proficient in basic software (Outlook, email, calendar apps) Able to use a tablet and smartphone efficiently DME, patient care, or rehab-related experience is a plus, but not required Background in sports medicine, kinesiology, exercise science, physical therapy, or athletic training is highly valued Must be organized, communicative, and self-motivated Able to lift up to 50 lbs. unassisted Must have a valid driver's license, reliable vehicle, and insurance with at least 2x state minimum liability coverage

Department: 02380 AMG Urology - Urology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 40 hours per week. Schedule is generally Monday -Friday, 8am - 5pm however hours may vary. No weekends or holidays. *Previous PSR and EPIC experience preferred. Position works hand in hand with RN and provider and is responsible for inbound calls, returning messages, rescheduling provider appointments, referrals as well as pre and post op scheduling. Pay Range $19.80 - $29.70 Major Responsibilities: Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as . May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app. Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs. Monitors and works assigned electronic health record work queues, following the department's approved process. May assist department leadership with orientation and training. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Diploma or GED. Experience Required: None Required. Knowledge, Skills & Abilities Required: Demonstrate the Advocate Health purpose, values and behaviors. Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed. Strong attention to detail and accuracy. Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. Interact with physicians and their staff to resolve issues related to the patient care. Collect and manage payments including cash payments, if applicable, and follow security related to cash handling. Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology. Ability to handle sensitive and confidential information according to internal policies. Excellent organizational skills. Demonstrated ability to effectively act as a resource to other teammates. Physical Requirements and Working Conditions: This position may require travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts. Must be able to push/pull up to 50 lbs. with assistance. Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. Must be able to use hands with fine motor skills for keyboard data entry. DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 09122 AMG DePere - Front End Staff Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday, typically between 8am - 5pm but on occasion may start as early as 7am or be as late as 8pm. Schedule may include some nights and weekends. The schedule is put out approximately 45 days in advance for planning. Pay Range $19.80 - $29.70Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: No experience required. Knowledge, Skills & Abilities Required: Excellent customer service skills. Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy. Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 08610 AMG Kaukauna Occ Health - Occupational Medicine Status: Part time Benefits Eligible: Yes Hours Per Week: 24 Schedule Details/Additional Information: Three days per week during clinic hours which are: Monday - Friday, 8am - 4:30pm. Days off will rotate. Pay Range $19.45 - $29.20 Major Responsibilities: Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as . May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app. Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs. Monitors and works assigned electronic health record work queues, following the department's approved process. May assist department leadership with orientation and training. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Diploma or GED. Experience Required: None Required. Knowledge, Skills & Abilities Required: Demonstrate the Advocate Health purpose, values and behaviors. Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed. Strong attention to detail and accuracy. Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. Interact with physicians and their staff to resolve issues related to the patient care. Collect and manage payments including cash payments, if applicable, and follow security related to cash handling. Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology. Ability to handle sensitive and confidential information according to internal policies. Excellent organizational skills. Demonstrated ability to effectively act as a resource to other teammates. Physical Requirements and Working Conditions: This position may require travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts. Must be able to push/pull up to 50 lbs. with assistance. Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. Must be able to use hands with fine motor skills for keyboard data entry. DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Joints In Motion Medical (JIMM) seeks a field patient service representative (PSR) to service the greater WI Rapids and surrounding area by facilitating the delivery and pick up of DME rehabilitation medical equipment. The process includes setting up and instructing on equipment use per the physician's order and re-processing the equipment to return to distribution. Delivery most often to patient's homes in the greater WI Rapids surrounding area. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients their benefits details; always following proper procedures, HIPAA compliance, and all policies in an overall effort to support timely filing and collections while providing exceptional customer care in order to create Raving Fans. Part-time that works well around another part-time gig or education commitment. Offers some benefits. Must have own reliable and insured transportation and valid driver license. Pay range of 19.00 to 23.00 an hour, based on related knowledge, skills and abilities plus mileage reimbursement. Requirements Education and/or experience in DME, sports medicine, kinesiology, exercise science, athletic training and/or physical therapy strongly preferred. Prior customer service experience, preferably in the medical field. Computer proficiency with the ability to navigate Microsoft Windows operating and file systems, including ability to operate Microsoft Office Suite including Outlook, Word and Excel. Ability to independently lift up to 50 lbs.

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff. Requirements Greets and checks in patients arriving for their appointments Collects patient responsibility as identified in the pre-registration process Verifies and/or updates patient demographic and insurance information if changes or additions have occurred Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner Performs visit closure, including checking out patients and scheduling future visits as needed Maintains work area and lobby in neat and orderly manner Qualifications High school graduation or equivalent One year work experience, preferably in a medical office setting Ability to speak effectively to patients maintaining a pleasant, professional demeanor. Ability to handle sensitive and confidential information according to internal policies. Ability to problem solve in a high stress, face paced work environment Experience with Microsoft Office Knowledge of EPIC preferred

Job DescriptionDescription: Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff. Requirements: Greets and checks in patients arriving for their appointments Collects patient responsibility as identified in the pre-registration process Verifies and/or updates patient demographic and insurance information if changes or additions have occurred Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner Performs visit closure, including checking out patients and scheduling future visits as needed Maintains work area and lobby in neat and orderly manner Qualifications High school graduation or equivalent One year work experience, preferably in a medical office setting Ability to speak effectively to patients maintaining a pleasant, professional demeanor. Ability to handle sensitive and confidential information according to internal policies. Ability to problem solve in a high stress, face paced work environment Experience with Microsoft Office Knowledge of EPIC preferred

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness - * Lifestyle Engagement * e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support * Access & Affordability * e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience. Job Description: KEY ACCOUNTABILITIES: * Interacts and communicates with internal and external customers to enhance the customer experience. * Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience. * Schedules patients following established policies and procedures to ensure accuracy. * Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs. * Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care. * Facilitates the flow of patient forms, patient letters, and data per department needs. * Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments. * Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information. QUALIFICATIONS: * High School diploma or GED preferred * Must be 18 years of age PHYSICAL DEMANDS: * Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance * Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: * Normally works in climate controlled office environment * Frequent sitting with movement throughout office space * Occasional contact with aggressive and or combative customers * Use of computers throughout the work day * Frequent use of keyboard with repetitive motion of hands, wrists, and fingers * This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes. Scheduled Weekly Hours: 32 Scheduled FTE: 0.8 Location: ThedaCare Physicians - Wild Rose - Wild Rose,Wisconsin Overtime Exempt: No Worker Shift Details: Days

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Patient Experience SpecialistCost Center:301191016 ECHos-Quality ImprovementScheduled Weekly Hours:40Employee Type:RegularWork Shift:8-hour day shifts, variable days (United States of America) Job Description:JOB SUMMARY The Patient Experience Specialist works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings. This is accomplished through facilitating coaching and learning interventions to improve patient experience. The Patient Experience Specialist also provides a channel between the patient and the organization through which patients may seek potential solutions to problems and concerns related to the care provided. The Patient Experience Specialist acts as a neutral party in sensitive care concerns and patient experiences by actively listening, instilling trust and confidence, and conveying professionalism to the patient(s), provider(s), or staff member(s) involved. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Bachelor's degree in a healthcare, hospitality, business, communications or related field. Preferred/Optional: Master's degree in related field. EXPERIENCE Minimum Required: Five years' of related work experience, such as working in a healthcare or customer service role. Demonstrated ability to lead projects and work independently, and prioritize multiple tasks. Demonstrated knowledge of Microsoft Office products. Strong written and verbal communication skills. Preferred/Optional: Experience working in patient experience or patient relations. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: Certified Patient Experience Professional (CPXP) by the Patient Experience Institute. Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday from 1:30pm-10:00pm; includes up to 4 weekends per year (day shifts). ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period. #LI-JH1

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time working Monday, Wednesday, Thursday and Friday from 8:00am-4:30pm and Tuesday from 11:30am-8:00pm; includes weekend rotation up to four per year. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period. #LI-JH1

Job Description The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. Essential Functions : Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc. Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours. Timely execution of scheduling communication/task needs that takes place at the center. Implementing best practices for scheduling, including timely delivery. Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time. Coordinating appropriate use of admin time. Scheduling trainings, i.e. safetycare, Relias, compliance, etc. Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA. Support additional in-market centers with scheduling operations as needed. Greet all clients and families as they arrive to our clinics Answer phones and respond to or forward requests and/or information. Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions. New hire day one welcome & center orientation as needed. Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center. Travel Required : Minimal Travel Physical Demands : This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence. Qualifications : Education: Must be a high school graduate/GED equivalent. Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred. Skills and Competencies: Strong organizational skills, with the ability to multi-task and meet deadlines. Strong attention to detail. Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.). Displays professionalism and represents organization in a professional manner. Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice. Demonstrates initiative, with the ability to manage self and workload. Knowledge of HIPAA privacy and security rules and regulations. Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

Patient Service Coordinator Department: Operations Reports To: Chief Operations Officer Status: Non-Exempt Number of Positions: 1 Hours: 40 hours per week Scenic Bluffs Community Health Centers is expanding to the La Crosse area and we are looking to bring on a Patient Service Coordinator to work at our new location. Summary This individual will greet, register, direct and schedule patients and visitors, as well as collect financial and demographic information to process patient payments and maintain patient confidentiality. This individual will also act as a liaison between the patients and staff. Individuals in this position must have excellent communication skills in order to serve as this vital link between the providers, other clinical staff, various departments, locations, organizations, and the patient. Duties & Responsibilities * Greet, update patient demographics, and assist patients in person in a prompt and courteous manner. * Assist patients in completing necessary registration forms and maintain forms in an appropriate manner * Answer telephone, screen calls, takes messages and provide information. * Respond to routine request for information from patients and visitors. * Electronically schedule appointments for patients. * Identify existing appointments and interpret electronic dental records to identify future appointment needs. * Prescreen pending dental appointment schedule. Identify patients who may need additional information or communications such as medication lists or pre-medications. Verify valid prior authorization or payment due if needed. * Assist patients with making follow up appointments to the Health Center or with referrals to other providers or specialists as directed by clinicians. * Schedule prior authorization appointments as directed. * Actively recall patients who have failed appointments, and adjust multi appointments as needed. * Make patient appointments according to dental scheduling guidelines or accept cancellations using scheduling system; notify staff of the cancellation or same day appointment per policies. * Review charges with patients and explain Health Center financial policies * Accept, record patient payments and provide necessary receipts * Understand Scenic Bluffs' Healthy Neighbor Plan, Forward Health and private insurance benefits. * Maintain work area and lobby in a neat and orderly manner * Support mail, supply, and interoffice paperwork delivery between sites * Assist with various site photocopying and correspondence needs * Manage daily deposits * Report to work as scheduled * Promote the mission, vision and values of the organization in all interactions * Other duties as assigned Qualifications The individual must respect the confidentiality of patient information while performing job duties and to establish and maintain effective working relationships with patients, employees and public. The individual must be highly organized and have strong initiative and problem-solving skills, in addition to having a basic knowledge of accounting and customer services functions of an office Education and/or Experience A High School Diploma with six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Description The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. Essential Functions : Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc. Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours. Timely execution of scheduling communication/task needs that takes place at the center. Implementing best practices for scheduling, including timely delivery. Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time. Coordinating appropriate use of admin time. Scheduling trainings, i.e. safetycare, Relias, compliance, etc. Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA. Support additional in-market centers with scheduling operations as needed. Greet all clients and families as they arrive to our clinics Answer phones and respond to or forward requests and/or information. Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions. New hire day one welcome & center orientation as needed. Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center. Travel Required : Minimal Travel Physical Demands : This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence. Qualifications : Education: Must be a high school graduate/GED equivalent. Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred. Skills and Competencies: Strong organizational skills, with the ability to multi-task and meet deadlines. Strong attention to detail. Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.). Displays professionalism and represents organization in a professional manner. Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice. Demonstrates initiative, with the ability to manage self and workload. Knowledge of HIPAA privacy and security rules and regulations. Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. This is a full-time position working M-F, 6:30am - 3:00pm Essential Functions : Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc. Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours. Timely execution of scheduling communication/task needs that takes place at the center. Implementing best practices for scheduling, including timely delivery. Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time. Coordinating appropriate use of admin time. Scheduling trainings, i.e. safetycare, Relias, compliance, etc. Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA. Support additional in-market centers with scheduling operations as needed. Greet all clients and families as they arrive to our clinics Answer phones and respond to or forward requests and/or information. Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions. New hire day one welcome & center orientation as needed. Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center. Travel Required : Minimal Travel Physical Demands : This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence. Qualifications : Education: Must be a high school graduate/GED equivalent. Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred. Skills and Competencies: Strong organizational skills, with the ability to multi-task and meet deadlines. Strong attention to detail. Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.). Displays professionalism and represents organization in a professional manner. Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice. Demonstrates initiative, with the ability to manage self and workload. Knowledge of HIPAA privacy and security rules and regulations. Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.