Technical Support Specialist jobs at ManpowerGroup

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

Technical Support Analyst - 3-Month Contract (Orlando Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Jan 9, 2026 - Apr 9, 2026 Location: On-site across Orlando area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

This role provides dedicated support for an enterprise-wide ERP modernization initiative, specifically focused on SAP S/4HANA. As internal staff transition to the project team, this contractor will serve as a key service desk resource supporting SAP-related incidents, user questions, and early-stage rollout activities. The position is heavily aligned to the SAP Sales & Distribution (SD) module, with potential touchpoints to additional SAP areas depending on project needs. Work will be primarily onsite 1-3 days per week with a projected engagement of approximately 18 months. Compensation is up to $30/hr., based on experience. Responsibilities Provide Level 1 and Level 2 ERP triage and incident support, ensuring timely escalation and adherence to ITIL/ITSM practices. Deliver SAP S/4HANA user support, particularly within the SD module, including issue troubleshooting and functional guidance. Monitor and manage SAP-related tickets in ServiceNow, including outages, known issues, and service communications. Support end-user readiness activities such as account setup, MFA, password resets, and general access validation. Participate in go-live, testing, and cutover support windows; collaborate with internal teams and implementation partners on issue resolution and expectations. Create and maintain ERP knowledge articles, runbooks, FAQs, and training materials for the broader help desk team. Provide onsite support during rollout activities, including device/peripheral setup and printing/scanning functions tied to ERP workflows. Assist with general service desk operations during non-peak ERP phases (queue monitoring, warm handoffs, and user support). Participate in after-hours or on-call coverage during critical project milestones such as testing and go-live stabilization. Requirements Experience supporting SAP S/4HANA environments, ideally with exposure to the Sales & Distribution (SD) module. Background in service desk or IT service management with the ability to troubleshoot functional SAP user issues. Familiarity with SuccessFactors or other SAP modules is a plus (not required). Strong communication skills and the ability to support business users in fast-paced rollout phases. Comfort working onsite 1-3 days per week in the Newark, DE area (with occasional support at nearby sites as needed). Availability for an anticipated contract duration of approximately 18 months, beginning early January.

Company Description This is an in-Office position, Your work location is our Twinsburg, Ohio office. Do Not Apply if You Are Not Able come to our Twinsburg office each day. Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Their commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries. Role Description This is a full-time IT Support Specialist, service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with teams and clients to identify and resolve technical challenges effectively. Qualifications Technical Support and Troubleshooting skills to identify and resolve hardware and software issues REQUIRED - Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing Microsoft Server setups, repairs, and maintenance Experienced in providing IT Solutions and Support in a timely fashion Strong communication and problem-solving skills with the ability to manage tasks independently Familiarity with network configurations and data backups is a plus Associate's Degree in Information Technology or a related field, or equivalent professional experience Related Microsoft Certifications preferred Pay Salary depends on experience, knowledge, and certifications

This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location! REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Warehouse experience Must be authorized to work in the US. Sponsorships are not available.

We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting. Responsibilities: Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents. Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up. Build, maintain, and improve ERP knowledge articles to support end users and internal teams. Deliver on-site support (1-3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support. Collaborate with cross-functional teams to escalate and resolve complex SAP issues. Participate in after-hours and on-call rotations for critical production support. Requirements: Hands-on experience supporting SAP S/4HANA environments. Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting skills across both ERP systems and hardware/workstation support. Ability to write and maintain clear, user-friendly knowledge articles. Willingness to be onsite as required and participate in after-hours/on-call rotations.

Travel: Occasional Hours: 30-40 hours/week Hire Type: Long-term contract (possibility to convert full-time) Core Responsibilities: Providing routine support of the desktop environment by providing client support when required. Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc. Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed. Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager. Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures. Building relationships with clients to better support their needs. Must-Haves: Minimum of three years' experience in a technical support environment. Fundamental knowledge and experience with the ITIL framework (incident management). Fundamental knowledge of the desktop operating systems (Windows 10 and onwards). Fundamental knowledge of Microsoft InTune and Microsoft Azure. General desktop analyst skills. Experience in providing support to business users and fellow employees. Experience supporting remote locations. Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required. Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support. Good understanding of computer workstation hardware and troubleshooting skills

The Help Desk Technician provides onsite and remote technical support to end-users, resolving hardware, software, and system issues. This is a contract-to-hire opportunity. Responsibilities Respond to incoming technical support requests via phone, email, and ticketing system. Diagnose, document, and resolve end-user issues related to PCs, applications, mobile devices, voice and data systems. Track and update all support interactions and resolutions within the help desk system. Install, configure, and maintain computers, mobile devices, and related equipment. Troubleshoot moderate-complexity issues involving applications, systems, network devices, and hardware. Escalate issues when required and advise end-users on appropriate next steps. Support and maintain Active Directory including user account management, security settings, and automation tasks using tools such as PowerShell. Participate in department and firm-wide initiatives to improve processes, user experience, and technical capabilities. Perform other duties as assigned. Required Qualifications Associate or Bachelor's degree in Computer Science or related field, or equivalent experience. 2+ years of help desk, technical support, or field service experience. Experience supporting Windows, MS Office, Outlook/Exchange, and basic networking. Preferred Qualifications Strong PC troubleshooting skills; experience with AD, DNS, DHCP, VPN. Printer setup and management experience. Experience with Mobile Device Management.

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Role: Deskside Services Relevant Experience : 1 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) Skillset Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). Travel to the Near By Site in case of a need (Mileage will be taken care). Work from Office on Daily (No WFH) Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops Ability to move/lift/carry up 50 lbs of weight Safely move equipment point to point using wheeled carts and vehicles IMACD & Asset Inventory experience Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. Ability to use remote desktop connectivity applications Working knowledge of imaging utilities such as Ghost, SCCM, etc Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) Demonstrated proficiency in Microsoft OS and Microsoft application. Demonstrated proficiency for installation of desktop software and troubleshoot Working knowledge of Microsoft Active Directory and GPO Strong customer service skills Strong troubleshooting skills

Job Title: Tech Support Agent (Restaurant Industry Focus) Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity. Key Responsibilities: Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants). Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team. Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills: Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment. Ability to diagnose and resolve hardware and software issues without relying on scripted responses. Strong understanding of management-level functions of POS systems beyond basic usage. Excellent communication skills with the ability to explain technical issues to non-technical users.

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

$62,000 PangeaTwo is partnering with a trusted client to find a well-rounded IT Support Analyst who thrives in a dynamic environment and is passionate about delivering exceptional technical support. This role blends desktop support, infrastructure oversight, and IT operations - ideal for someone who enjoys variety in their day and values being a go-to problem solver across the organization. What You'll Do: User & Helpdesk Support: Provide Tier 1 and Tier 2 tech support via in-person, phone, and remote tools Troubleshoot hardware, software, network, and communication issues Create and manage helpdesk tickets and document resolutions Hardware & Software Management: Install, configure, and maintain laptops, desktops, printers, and mobile devices Perform OS and application upgrades (Windows/Linux environments) Support SQL Server, Exchange, and enterprise application systems Infrastructure & Network: Troubleshoot LAN/WAN, VPN, and wireless connectivity Manage Active Directory, permissions, and group policies Assist with patch management, system backups, and disaster recovery Security & Compliance: Support antivirus, endpoint protection, and IT security procedures Ensure compliance with IT policies across systems and users Project & Process Support: Participate in system upgrades, application rollouts, and infrastructure planning Document technical processes and develop internal user guides Collaborate with vendors, internal teams, and leadership on IT projects What We're Looking For: Associate degree in Computer Science (or related) OR equivalent experience 4-8 years of hands-on IT support experience in a corporate or industrial setting Familiarity with Windows, Linux, Active Directory, SQL, Exchange, and ERP systems Bonus points for exposure to HTML, C#, VB .Net, or web development Strong troubleshooting, documentation, and customer service skills Comfortable lifting/moving up to 50 lbs and working in diverse environments Tech Stack Highlights: Windows/Linux OS SQL Server, Exchange Active Directory VPN, LAN/WAN ERP/CRM systems Ticketing systems and endpoint protection If you're a motivated and technically versatile IT professional looking to join a company that values innovation, teamwork, and reliability, we want to hear from you! Apply today through PangeaTwo and let's start the conversation. This position requires US Citizenship or Green Card as the client is not able to provide sponsorship. At our clients' request, only individuals with required experience will be considered. Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities. Your resume will never be submitted to a client without your prior knowledge and consent to do so. #IND123

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

Essential Job Functions: • Offer foundational technical support in infrastructure services, providing assistance in routine tasks. • Assist with infrastructure projects and assignments. • Participate in basic monitoring and routine troubleshooting of infrastructure systems. • Collaborate with team members to address infrastructure challenges and daily operational tasks. • Support the creation and maintenance of infrastructure documentation. • Develop and improve technical skills through on-the-job experience. • Show eagerness to learn and gain expertise in infrastructure services. • Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 2+ years of relevant work experience • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and technical knowledge • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as CompTIA A+, Microsoft Certified: Clienture Fundamentals, or Google Cloud Associate, are a plus About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Manisha Das Email: ********************************** Internal Id: 25-54778

Our client, a leader in global Data Centers is seeking a Data Center IT Technician to join their team. As a Data Center IT Technician you will be part of the Data Center Hardware Infrastructure Technical Support team supporting and maintaining the hardware infrastructure of the latest Cloud computing server technologies. The ideal candidate will have 1+ years of computer hardware experience, be process oriented, a strong work ethic, and strong attendance which will align successfully in the organization. **Job Title: Data Center IT Technician** **Location: Dublin, OH** **Pay Range: $25.04/HR on Experis W2** **What's the Job?** + For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. + The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. + This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. + Some work will be performed in an AWS GovCloud region. Access to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) **What's Needed?** + 1-3 years of relevant experience, experience building computers from scratch helpful + Process oriented + High level of work ethic is a must and being ethical is key + Strong attendance; able to be present + 1+ year of Computer Hardware experience. **Requirements:** + 1+ year of Computer Hardware experience. + Minimum of 1 year of hands-on experience in computer hardware, including but not limited to CPUs, RAM, motherboards, power supplies, and peripheral devices. + Demonstrated proficiency in troubleshooting and maintaining computer hardware components. + Familiarity with hardware assembly, installation, and configuration processes. + 1+ years of Computer Networking experience. + 1+ years of Linux Operating Systems experience. + Process oriented + High level of work ethic is a must and being ethical is key + Strong attendance; able to be present + All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations + 1+ years of Computer Networking experience. **What's in it for me?** + Opportunity to work with the latest Cloud computing server technologies + Potential to convert to permanent role with this company down the road + Medical/Dental/Vision/401K If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.