Security Ambassador
Farmington, MN jobs
~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $16.50 an hour SUMMARY: To welcome and provide information to guests and team members. - Serve as an initial point of contact for arriving guests - Act as a source of information and provide security and/or medical resources
- Maintain general security awareness of organizational assets, including personnel
- Perform repetitive duties and react to incidents, as necessary
- Detect safety and security problems and communicate with security officers
- React to incidents and make appropriate notifications
- Resolve conflict in a professional manner, as necessary
- Contribute to written reports, as required
- Exercise care when handling property assets to prevent loss or damage
- May be required to testify and provide statements for use in judicial and administrative proceedings
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent educational experience
- Strong verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills
- High attention to detail and accuracy
- Ability to remain outgoing and approachable
- High level organizational skills and ability to adapt quickly to changing priorities
- Ability to respond to customer inquiries while remaining pleasant and cheerful
- Ability to enthusiastically and professionally describe property-wide amenities
Preferred:
- Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
Security Ambassador
Cottage Grove, MN jobs
~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $16.50 an hour SUMMARY: To welcome and provide information to guests and team members. - Serve as an initial point of contact for arriving guests - Act as a source of information and provide security and/or medical resources
- Maintain general security awareness of organizational assets, including personnel
- Perform repetitive duties and react to incidents, as necessary
- Detect safety and security problems and communicate with security officers
- React to incidents and make appropriate notifications
- Resolve conflict in a professional manner, as necessary
- Contribute to written reports, as required
- Exercise care when handling property assets to prevent loss or damage
- May be required to testify and provide statements for use in judicial and administrative proceedings
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent educational experience
- Strong verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills
- High attention to detail and accuracy
- Ability to remain outgoing and approachable
- High level organizational skills and ability to adapt quickly to changing priorities
- Ability to respond to customer inquiries while remaining pleasant and cheerful
- Ability to enthusiastically and professionally describe property-wide amenities
Preferred:
- Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
Security Ambassador
Northfield, MN jobs
~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $16.50 an hour SUMMARY: To welcome and provide information to guests and team members. - Serve as an initial point of contact for arriving guests - Act as a source of information and provide security and/or medical resources
- Maintain general security awareness of organizational assets, including personnel
- Perform repetitive duties and react to incidents, as necessary
- Detect safety and security problems and communicate with security officers
- React to incidents and make appropriate notifications
- Resolve conflict in a professional manner, as necessary
- Contribute to written reports, as required
- Exercise care when handling property assets to prevent loss or damage
- May be required to testify and provide statements for use in judicial and administrative proceedings
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent educational experience
- Strong verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills
- High attention to detail and accuracy
- Ability to remain outgoing and approachable
- High level organizational skills and ability to adapt quickly to changing priorities
- Ability to respond to customer inquiries while remaining pleasant and cheerful
- Ability to enthusiastically and professionally describe property-wide amenities
Preferred:
- Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
Promotions Coordinator
Farmington, MN jobs
. Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate, set-up and execute promotions and special events on and off property
Coordinate with operational departments in the development of programs and special events, including advertising support
Interact with guests and staff during promotions, drawings and events
Track, monitor and report on winners, prize distribution and guest counts
Organize and complete inventory of marketing storage areas
Assist vendors with outside sponsorships, co-ops and other promotions
Drive attendants to off-site events
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1 year Marketing experience
Required Skills:
Accurate and detail-oriented
Highly organized and the ability to adapt quickly to changing priorities
Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice in front of large crowds using a public address system
PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must be able to climb an 8 foot ladder
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Security Ambassador
Prescott, WI jobs
~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $16.50 an hour SUMMARY: To welcome and provide information to guests and team members. - Serve as an initial point of contact for arriving guests - Act as a source of information and provide security and/or medical resources
- Maintain general security awareness of organizational assets, including personnel
- Perform repetitive duties and react to incidents, as necessary
- Detect safety and security problems and communicate with security officers
- React to incidents and make appropriate notifications
- Resolve conflict in a professional manner, as necessary
- Contribute to written reports, as required
- Exercise care when handling property assets to prevent loss or damage
- May be required to testify and provide statements for use in judicial and administrative proceedings
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent educational experience
- Strong verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills
- High attention to detail and accuracy
- Ability to remain outgoing and approachable
- High level organizational skills and ability to adapt quickly to changing priorities
- Ability to respond to customer inquiries while remaining pleasant and cheerful
- Ability to enthusiastically and professionally describe property-wide amenities
Preferred:
- Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
Promotions Coordinator
Cottage Grove, MN jobs
. Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate, set-up and execute promotions and special events on and off property
Coordinate with operational departments in the development of programs and special events, including advertising support
Interact with guests and staff during promotions, drawings and events
Track, monitor and report on winners, prize distribution and guest counts
Organize and complete inventory of marketing storage areas
Assist vendors with outside sponsorships, co-ops and other promotions
Drive attendants to off-site events
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1 year Marketing experience
Required Skills:
Accurate and detail-oriented
Highly organized and the ability to adapt quickly to changing priorities
Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice in front of large crowds using a public address system
PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must be able to climb an 8 foot ladder
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Promotions Coordinator
Northfield, MN jobs
. Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate, set-up and execute promotions and special events on and off property
Coordinate with operational departments in the development of programs and special events, including advertising support
Interact with guests and staff during promotions, drawings and events
Track, monitor and report on winners, prize distribution and guest counts
Organize and complete inventory of marketing storage areas
Assist vendors with outside sponsorships, co-ops and other promotions
Drive attendants to off-site events
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1 year Marketing experience
Required Skills:
Accurate and detail-oriented
Highly organized and the ability to adapt quickly to changing priorities
Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice in front of large crowds using a public address system
PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must be able to climb an 8 foot ladder
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Promotions Coordinator
Prescott, WI jobs
. Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate, set-up and execute promotions and special events on and off property
Coordinate with operational departments in the development of programs and special events, including advertising support
Interact with guests and staff during promotions, drawings and events
Track, monitor and report on winners, prize distribution and guest counts
Organize and complete inventory of marketing storage areas
Assist vendors with outside sponsorships, co-ops and other promotions
Drive attendants to off-site events
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1 year Marketing experience
Required Skills:
Accurate and detail-oriented
Highly organized and the ability to adapt quickly to changing priorities
Basic computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice in front of large crowds using a public address system
PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects occasionally
Must be able to climb an 8 foot ladder
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Guest Ambassador
Portland, OR jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends.
Competitive wages
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Guest Ambassador
Minneapolis, MN jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages
Hourly Rate $22.00 - $25.00 based on experience
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Experience Ambassador
San Francisco, CA jobs
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Serve as the first point of contact between guests and the organization
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued
Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
Resolve disputes promptly with the goal of achieving customer satisfaction
Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
Answer, record, and process all calls, messages, requests, questions, or concerns
Run daily reports, identify any special requests, and check reports for accuracy
Protect the property and its residents by monitoring who comes in and out of the premises
Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
Manage building access for guests, residents, and authorized vendors using key system technology
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
Develop and maintain positive working relationships among building staff
Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
Work on special projects as deemed necessary by management
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred
A minimum of one year of experience working in hospitality or customer service industry required
Multifamily experience preferred
Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
Computer savvy with the capacity to learn and master multiple software systems
Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
Proactive decision-making and problem-solving skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Security Ambassador
Cleveland, OH jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends.
Hourly Pay Rate $16-$20 based on experience
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Guest Ambassador
Rancho Cucamonga, CA jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages
Hourly Rate- $16.50- $20.00 Based on experience
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Paid Sick Leave is limited to 40 hours (5 days) for the year and maximum is 80 hours (10 days).
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
***********************************************************************************************************************
Guest Ambassador
Denver, CO jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages!
Hourly Rate- $20.00
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Salary Description Hourly Rate- $20.00
Guest Ambassador
Chicago, IL jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages
Hourly Rate $19.00 - $22.00 based on experience
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Experience Ambassador (Front Desk Agent)
Las Vegas, NV jobs
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property. The schedule for this position will be Wednesday-Saturday 10AM to 6PM.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Serve as the first point of contact between guests and the organization
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued
Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
Resolve disputes promptly with the goal of achieving customer satisfaction
Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
Answer, record, and process all calls, messages, requests, questions, or concerns
Run daily reports, identify any special requests, and check reports for accuracy
Protect the property and its residents by monitoring who comes in and out of the premises
Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
Manage building access for guests, residents, and authorized vendors using key system technology
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
Develop and maintain positive working relationships among building staff
Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
Work on special projects as deemed necessary by management
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred
A minimum of one year of experience working in hospitality or customer service industry required
Multifamily experience preferred
Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
Computer savvy with the capacity to learn and master multiple software systems
Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
Proactive decision-making and problem-solving skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars
*Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Security Ambassador
Indianapolis, IN jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages
Competitive wages
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Experience Ambassador (Front Desk Agent)
Phoenix, AZ jobs
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Serve as the first point of contact between guests and the organization
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued
Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
Resolve disputes promptly with the goal of achieving customer satisfaction
Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
Answer, record, and process all calls, messages, requests, questions, or concerns
Run daily reports, identify any special requests, and check reports for accuracy
Protect the property and its residents by monitoring who comes in and out of the premises
Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
Manage building access for guests, residents, and authorized vendors using key system technology
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
Develop and maintain positive working relationships among building staff
Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
Work on special projects as deemed necessary by management
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred
A minimum of one year of experience working in hospitality or customer service industry required
Multifamily experience preferred
Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
Computer savvy with the capacity to learn and master multiple software systems
Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
Proactive decision-making and problem-solving skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Guest Ambassador
Atlanta, GA jobs
Security Ambassadors - We want you at Punch Bowl Social!
Join the Punch Bowl Social crew today and be the envy of all your friends. Competitive wages
Competitive wages
Flexible working hours
Opportunity for growth and development
Team member discounts on food, beverage and activities!
Our security ambassadors are the key to making sure our guests are enjoying themselves in a safe environment. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You value guest experiences and take pride in everything you do
You've got attitude (the right kind, of course)
Communication is key - you should be comfortable talking with strangers
You understand that work is easier - and more fun - with teamwork
Experience working in a high-volume restaurant/bar is ideal
What you'll be doing:
Keeping our community and guests safe by ensuring guests aren't over their limits
Enthusiastically greeting guests, answering questions and making suggestions regarding food, drinks and service
Responsible for various security functions related to alcohol service or refusal to serve
Providing continual communication with the door host, bartenders and management team to ensure safety throughout the building
Supporting all Team Members with table and service station cleanliness as needed
Actively participating in assigned opening, continuous and closing side work
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
*** Must be 21 years old and over ***
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Ambassador Casino Marketing
Las Vegas, NV jobs
Reporting to the Director of Player Development, the Casino Marketing Ambassador will play an important role in providing Casino guests with the best possible experience. The Casino Marketing Ambassador builds casino guest loyalty using marketing techniques and customer service skills that foster an exclusive guest relationship to achieve budgeted gaming revenues. This role is highly visible and interactive with casino guests and requires a high level of professionalism. This role works collaboratively as a team to achieve department goals.
Core Responsibilities:
Provides exceptional guest service to existing casino guests.
Actively greet guests, answer questions, and provides assistance to ensure a positive guest experience.
Resolves guest conflicts and complaints on behalf of the Company in a fair and equitable manner.
Introduces the benefits of and solicits enrollment into the company's Club Serrano loyalty program.
Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events.
Devotes significant time fielding incoming telephone calls regarding guest questions, concerns, evaluation of recorded play, comp availability and issuance of comps.
Develop relationships with casino guests to grow the customer base and increase Company revenues by assuring customer retention and repeat business.
Manage casino guests through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assistance with special requests.
Determine and evaluate customers' casino activity to provide corresponding incentives and has authorization to approve limited number of comps and allowances (rooms, food, beverage, events tickets) based on established policy.
Make decisions regarding valuable complimentary options based on a consideration of recorded play, earned points, comp availability and customer profitability.
Handles all aspects of a guest's journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
Works effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and Food & Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary.
Maintains thorough knowledge of the latest industry developments, current market trends and all on property and competitor promotions/events.
Attends and hosts player onsite/offsite events in various areas as assigned by management.
Performs other duties as assigned by Player Development management to support the operation of Department.
Perform other job duties as requested.
Required Qualifications:
Must be 21 years old or older.
High School Diploma or GED required.
Must have experience in the service industry.
Bachelor's Degree in Hospitality, Marketing, or related field highly preferred.
Minimum of 1-2 years of experience in a Casino/Gaming, Sales, Marketing, or customer service environment preferred.
Must be able to obtain a Gaming License.
Must be able to obtain a valid Nevada Driver's license.
Must possess drive to exceed revenue generation targets.
Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
Must have outstanding communication skills.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must be consistent with upholding a professional image with a polished appearance and demeanor.
Physical Demands & Work Environment:
Work is performed in a fast-paced setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
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