Front Desk Representative jobs at Marriott International - 9748 jobs

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest. Responsibilities: Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest. Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. Answer guest questions and give proper guidance when necessary. Offer appropriate compensation based on the guest's concern. Promote the park with the utmost enthusiasm and pride while interacting with Guests. Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. Ensure that imagine, cleanliness, and courtesy standard requirements are met. Develop a positive relationship with all in-park departments. Qualifications: Must be at least 16 years old. Must have an outgoing personality with a willingness to approach and actively engage guests. Must possess knowledge of computers and adapt to changes within computer software applications. Must possess an organized approach to work with the ability to multi-task. Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required. Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays. Must be able to work efficiently in a fast-paced and ever-changing environment. Must be able to quickly adapt to and enforce changing policies and procedures. Must be willing to assist in other aspects of the department when requested. Must be comfortable assisting and issuing attraction access passes to guests with disabilities.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest. Responsibilities: Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest. Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. Answer guest questions and give proper guidance when necessary. Offer appropriate compensation based on the guest's concern. Promote the park with the utmost enthusiasm and pride while interacting with Guests. Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. Ensure that imagine, cleanliness, and courtesy standard requirements are met. Develop a positive relationship with all in-park departments. Qualifications: Must be at least 16 years old. Must have an outgoing personality with a willingness to approach and actively engage guests. Must possess knowledge of computers and adapt to changes within computer software applications. Must possess an organized approach to work with the ability to multi-task. Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required. Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays. Must be able to work efficiently in a fast-paced and ever-changing environment. Must be able to quickly adapt to and enforce changing policies and procedures. Must be willing to assist in other aspects of the department when requested. Must be comfortable assisting and issuing attraction access passes to guests with disabilities.

Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.00

Job DescriptionBenefits: Flexible schedule Free uniforms Paid time off Training & development We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. GUEST SERVICE AGENT / FRONT DESK AGENT DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Coordinates all information between various departments to ensure an effective and timely solution to guests issues that arise. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's & currency exchange when applicable. Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Advise guest of any messages, mail, faxes, etc. received for them. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax-exempt guests and attach the form to registration card. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Perform other duties as requested by management. PREREQUISITES: Experience: Previous hotel-related experience desired. Physical: Requires typing, writing, standing in duration, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. Benefits: Employee discount Flexible schedule Paid time off Schedule: 8 hour shift Day shift Holidays Night shift Weekends as needed Education: High school or equivalent (Preferred)

Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Responsibilities COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information Qualifications Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed

The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism. Essential Functions: Conduct all check in and checkout procedures for the hotel according to hotel standards Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue. Have knowledge of entire Reservation procedure according to property procedures. Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner. Makes pre arrival calls and mid stay check in calls daily. Performs all accounting duties including posting charges, account settlements, and shift closing. Maintains accurate daily event information. Maintains daily posting of event sheet. Communicates member and guest questions and requests to appropriate departments and tracks requests. Knowledgeable in hotel and guest room facilities/services. Knowledgeable in hotel room rates and selling strategies. Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges. Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc. Adds alerts and comments to reservation that are necessary to ensure all guest needs are met. Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units. Assists in taking reservations for hotel outlets and services. Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments Is calm under pressure and uses self-control in challenging situations. Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs. Review arrival report daily. Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members. Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name. Deliver "I Am Proud" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Answering, screening, and forwarding calls in a professional and courteous manner. Handling general phone inquiries about the organization. Directing external calls to designated departments or individuals. Transferring internal calls across departments and between staff. Relaying written or verbal messages in a timely and accurate manner. Keeping records of calls placed and charges incurred. Assisting with other administrative duties, including copying, scanning, faxing, and emailing. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: Minimum Knowledge & Skills: Must have basic knowledge of Microsoft Word and Excel. Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial. License, Registration, and/or Certification Required: Valid Driver's License required External and Internal Personal Contact: Communications: Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated Occasionally - Participate in one-on-one coaching sessions. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Leader Signature: Date: A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart. The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence. To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial. In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved. Team Member Signature: Date: The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits • Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE This is a part time, seasonal position. The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Flexible schedule availability Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Front Office Manager or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $17 - $18

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $16

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at DraftKings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participate regularly in departmental and company meetings Greet guests immediately with a friendly and sincere welcome. Answer phones within 3 rings while following the company phone script. Accurately take messages for guest and initiate actions as needed. Accurately check guests in and out of the hotel and RV park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Select a room in accordance with hotel availability and guests' request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audit and checklists in a timely manner. Conduct wake up calls and schedule as needed Send and receive faxes. Complete a daily bucket check. Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed. Must be friendly and courteous at all times Able to satisfactorily complete assignable work tasks requested by the departmental leaders Must proactively prioritize needs and effectively manage resources Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained Be able to complete group check-ins and billing in a timely manner. Other duties as assigned QUALIFICATIONS 1 years of Hotel Front Desk experience, required High School Diploma/GED, required Must be able to work Weekends and Holidays Able to effectively communicate in English via verbal and written Must be able to obtain and maintain an Illinois Gaming License APPEARANCE AND GROOMING All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book. WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures. Occasional exposure to outdoor climates Occasional: standing, walking, and lifting up to 25 pounds Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Job Description Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. PAY: $16.50 ESSENTIAL DUTIES & RESPONSIBILITIES Assigns guest rooms, checks guests in and out in accordance with current policies and procedures. Manages cash flow in assigned bank and performs account postings with accuracy. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Processes guest accounts upon check-out in an efficient and accurate manner. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied. Operates the PBX switchboard on assigned shift. Utilized property radio system to contact various departments and staff. Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales. Handle multiple inbound phone calls from guests seeking hotel room or group reservations. Accurately input guest information into Resort computer system. Perform other duties assigned. EDUCATION AND EXPERIENCE High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Sell rooms utilizing excellent customer service skills and yield management. · Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input. Retrieve and distribute room keys. Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. Communicate with Executive Hosts regarding hotel stays. Utilize computer to run necessary reports. Balance all transactions at the end of shift (audit out). Operate manual procedures in the event of computer failure. Other duties as assigned by management. Qualifications High school diploma or equivalent, and minimum 6 months front desk experience. Ability to utilize basic office machines, computer and telephone. Ability to communicate with guests and staff in English. Knowledge of hotel key system. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Ability to add, subtract, and audit accounts. Money handling experience and ability to operate electronic draft system. Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.