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Marriott International jobs in Jersey City, NJ - 332 jobs

  • Telephone Operator

    Marriott 4.6company rating

    Marriott job in New York, NY

    **Additional Information** **Job Number** 25187646 **Job Category** Rooms & Guest Services Operations **Location** The New York EDITION, 5 Madison Ave, New York, New York, United States, 10010VIEW ON MAP (************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $30.23-$40.31 per hour **POSITION SUMMARY** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $30.2-40.3 hourly 51d ago
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  • Director of Human Resources

    Marriott International 4.6company rating

    Marriott International job in New York, NY

    The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR • 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources Strategy • Executes and follows-up on engagement survey related activities. • Champions and builds the talent management ranks in support of property and region diversity strategy. • Translates business priorities into property Human Resources strategies, plans and actions • Implements and sustains Human Resources initiatives at the property. • Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. • Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. • Creates value through proactive approaches that will affect performance outcome or control cost. • Monitors effective use of my HR by property managers and employees. • Leads and participates in succession management and workforce planning. • Responsible for Human Resources strategy and execution. • Serves as key change manager for initiatives that have high employee impact. • Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. • Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process • Analyzes open positions to balance the development of existing talent and business needs. • Serves as coach and expert facilitator of the selection and interviewing process. • Surfaces opportunities in work processes and staffing optimization. • Makes staffing decisions to manage the talent cadre and pipeline at the property. • Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. • Monitors sourcing process and outcomes of staffing process. • Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy • Remains current and knowledgeable in the internal and external compensation and work competitive environments. • Leads the planning of the hourly employee total compensation strategy. • Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. • Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. • Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities • Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s). • Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. • Serves as resource to property Human Resources staff on employee relations questions and issues. • Continually reinforces positive employee relations concepts. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $98k-132k yearly est. Auto-Apply 10d ago
  • Event Manager - Hilton Newark Airport

    Hilton 4.5company rating

    Elizabeth, NJ job

    The Hilton Newark Airport is looking for an Event Manager to join their team. This role offers the opportunity to focus on event detailing and execution while collaborating with the Sales & Catering team to ensure seamless, successful events. What will I be doing? As an Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards: Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Regular attendance. #LI-JW1 What are we looking for? • Minimum Years of Experience\: one (1) year events related experience It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems (Delphi.fdc) and events experience within hotels • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) The annual base salary for this position will be $65,000-$70,000 (+ bonus/incentive program) based on experience. The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. and the World. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family . Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) - you will accrue based on hours worked, if full time 18 days of PTO per year and 9 days for part time team members per year. Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate). Go Hilton travel discount program\: 100 nights of discounted travel per calendar year Matching 401(k) Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Complimentary Team Member Parking Complimentary Team Member Lunch EOE/AA/Disabled/Veterans
    $65k-70k yearly Auto-Apply 5d ago
  • Hotel Busperson -Breakfast

    Hilton 4.5company rating

    Parsippany-Troy Hills, NJ job

    Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to dishwashing area for proper cleaning. What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hourly Rate\: $22.10. Position includes healthcare benefits (medical/dental/vision), Vacation/Sick/Personal Days/Holiday Pays/ travel discounts and more. EOE/AA/Disabled/Veterans
    $22.1 hourly Auto-Apply 33d ago
  • Night Steward - Waldorf Astoria New York

    Hilton 4.5company rating

    New York, NY job

    What are we looking for? We are looking for a Steward who is passionate about maintaining the high standards of cleanliness and service that contribute to achieving Forbes 5-Star status. This role requires a hardworking individual who thrives in a fast-paced environment and is committed to supporting the Food and Beverage and Culinary teams to deliver exceptional service. The ideal candidate will be reliable, physically capable of handling heavy lifting, and an excellent team player who is enthusiastic about contributing to the hotel's luxury service culture. You will play a critical role in ensuring that our service ware and kitchen areas are kept in pristine condition while helping our team achieve excellence through your dedication and hard work. The ideal candidate will possess the following qualifications: • Ability to perform heavy lifting and physically demanding tasks as part of a fast-paced team environment • Strong commitment to maintaining cleanliness and service standards in line with Forbes 5-Star expectations • Team player mentality with the ability to collaborate effectively with colleagues across departments • Proactive approach to supporting team needs and contributing to seamless operations • Passion for delivering outstanding service and maintaining a positive attitude in all tasks • Ability to work independently when needed and stay organized with attention to detail • Physical stamina and strength to handle moving dishes, service ware, and equipment • Ability to handle repetitive tasks without compromising quality • Valid Food Handler Card required prior to offer • Ability to work flexible hours, including nights, weekends, and holidays as required Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable #LI-JS3 EOE/AA/Disabled/Veterans After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Steward to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. A Steward plays a crucial role in maintaining the seamless operation of the hotel's culinary and dining services. In this role, you will be responsible for but not limited to ensuring that all cooking utensils, service ware, and kitchen equipment are impeccably cleaned, organized, and ready for use. This position is vital to supporting the smooth flow of service, maintaining high standards of hygiene, and upholding the luxury service expectations of the hotel. As a Steward, your attention to detail and commitment to maintaining pristine kitchen and dining tools will directly contribute to delivering an exceptional guest experience in line with our luxury service standards and financial success. What will I be doing? As a Steward, you will be responsible for but not limited to maintaining the cleanliness and organization of service ware, ensuring it is ready for use while supporting the hotel's goal of achieving Forbes 5-Star standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher Scrub pots and pans to ensure they meet luxury standards Stock and maintain supplies and equipment to ensure smooth operations Transport and store clean service ware, ensuring safety and proper organization to avoid breakage Perform cleaning duties including mopping floors and removing trash from kitchen and dining areas Assist in preparing clean service ware for events and functions, ensuring everything is set for impeccable service Move dishes, glassware, and utensils between locations as needed to support restaurant and banquet services Assist with bottling water and preparing water stations to ensure guest satisfaction Help the restaurant and operations teams achieve Forbes 5-Star standards through attention to detail and commitment to quality The rate of pay for this role is $30.3532 - $40.4709 and is based on applicable and specialized experience.
    $22k-32k yearly est. Auto-Apply 8d ago
  • Bellperson (Temporary) - Hilton New York Times Square

    Hilton Worldwide 4.5company rating

    New York, NY job

    The Hilton New York Times Square is looking for a temporary Bellperson to join our team. Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square. The ideal candidate will have previous experience as a bellperson or doorperson, full availability including nights, weekends, and holidays, and have the ability to lift and carry up to 50 lbs. Shift Pattern: Full availability needed including nights, weekends, and holidays Pay Range: $18.05 - $24.07 / hour What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #1 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet and escort arriving and departing guests to and from their accommodations. * Retrieve and transport guest luggage. * Inspect guest rooms and acquaint guests with these rooms and their features. * Respond to guest inquiries and requests in a timely, friendly and efficient manner. * Organize and store luggage, as needed, according to guidelines. * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments. * Ensure messages and faxes are regularly delivered throughout the day. * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed. * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed. * Assist in the maintenance, appearance, and functionality of equipment. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit ************************ If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
    $18.1-24.1 hourly 26d ago
  • Front Office Operations Manager - New York Hilton Midtown

    Hilton 4.5company rating

    New York, NY job

    Placed right in the heart of the action the New York Hilton Midtown \(*************************************************************************** looking for its next Front Office Operations Manager\. This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space\. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it's an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan\. Our ideal candidate will have a minimum of 2 years' experience in a Front Office Manager role, thrive in fast\-paced environments, possess excellent communication and multi\-tasking skills, and be available to work a fully flexible schedule\. Candidate must have experience in a hotel of 500 rooms or more\. Open availability is essential, as the position will transition to an overnight role following the training period\. **Shift Pattern:** During the training period, the schedule will follow a daytime shift pattern\. After training, the role will transition to primarily overnight shifts\. Flexibility is essential, including the ability to work weekends and holidays\. **Salary Range:** Range for this position is $75,000 annually and will be aligned with the candidate's experience and qualifications\. **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: ·Access to pay when you need it through DailyPay ·Medical Insurance Coverage - for you and your family ·Mental health resources including Employee Assistance Program ·Best\-in\-Class Paid Time Off \(PTO\) ·Go Hilton travel program: 100 nights of discounted travel ·Parental leave to support new parents ·Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications\* ·401K plan and company match to help save for your retirement ·Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount ·Career growth and development ·Team Member Resource Groups ·Recognition and rewards programs _\* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._ **What will I be doing?** As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction\. Specifically, you would be responsible for performing the following tasks to the highest standards: ·Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work ·Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue ·Compile and prepare financial reports, including those related to the hotel's rate and availability calendar ·Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement ·Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance ·Attend various operational related meetings to obtain and disseminate pertinent information\. _\#LI\-ZR1_ **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Office Operations Manager \- New York Hilton Midtown_ **Location:** _null_ **Requisition ID:** _HOT0C7M1_ **EOE/AA/Disabled/Veterans**
    $75k yearly 9d ago
  • Front Office Manager - Martinique New York on Broadway, Curio Collection by Hilton

    Hilton 4.5company rating

    New York, NY job

    The historic Martinique New York on Broadway, Curio Collection by Hilton is seeking a full-time Front Office Manager to join their guest services team! This 500+ room property is in Manhattan's Koreatown, a five minutes' walk from the Empire State Building, Macy's Herald Square, Madison Square Garden, and Penn Station! This position will be one of multiple front office managers and report to the director of front office operations. They will oversee a union team of 13 guest service agents/7 bellpeople, typically 3-8 team members per shift! The ideal candidate for this position will possess a minimum of 2 years' management experience in either front office or housekeeping with a Local 6 union team. It would be considered an asset for this role to have previous experience with either luxury or lifestyle hotel brands! Shift Pattern\: candidates should be available to work both AM, PM and overnight shifts as needed, any day of the week/weekends/holidays as needed Salary Range: $70,000 - $75,000, final offer based on experience The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members #LI-GL1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
    $70k-75k yearly Auto-Apply 12d ago
  • Guest Environment Expert

    Marriott 4.6company rating

    Marriott job in Newark, NJ

    **Additional Information** Pool Status **Job Number** 26206904 **Job Category** Housekeeping & Laundry **Location** Newark Liberty International Airport Marriott, 1 Hotel Rd, Newark, New Jersey, United States, 07114VIEW ON MAP (********************************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $25.37-$26.70 per hour **POSITION SUMMARY** Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $25.4-26.7 hourly 3d ago
  • Residences Painter

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** Job duties include groundskeeping **Job Number** 26207018 **Job Category** Engineering & Facilities **Location** RC Residences North Hills, 5000 Royal Ct, North Hills, New York, United States, 11040VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $27.00-$28.50 per hour **POSITION SUMMARY** Apply paint, stain and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers. Apply primers or sealers to prepare new surfaces for finish coats. Remove old finishes by stripping, sanding, wire brushing, burning, or using water and/or abrasive blasting. Cover surfaces with appropriate material for protection during painting and post appropriate paint signs. Clean up and store paint and painting tools and equipment in appropriate areas. Coordinate with vendor in order to modify colors of paint, stain, or varnish. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $27-28.5 hourly 8d ago
  • Executive Sous Chef

    Hilton 4.5company rating

    Roslyn, NY job

    We are looking for an experienced and qualified Executive Sous Chef to organize the kitchen's activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the guests' tables ensuring high quality and presentation. Seeking skilled leader in busy and multifaceted hotel kitchen. Responsibilities Control and direct the food preparation process and any other relative activities Construct menus with new or existing culinary creations ensuring the variety and quality of the servings Approve and “polish” dishes before they reach the customer Plan orders of equipment or ingredients according to identified shortages Arrange for repairs when necessary Remedy any problems or defects Be fully in charge of hiring, managing and training kitchen staff Oversee the work of subordinates Estimate staff's workload and compensations Maintain records of payroll and attendance Comply with nutrition and sanitation regulations and safety standards Foster a climate of cooperation and respect between co-workers Skills Proven experience as executive sous chef Exceptional proven ability of kitchen management Ability in dividing responsibilities and monitoring progress Outstanding communication and leadership skills Up-to-date with culinary trends and optimized kitchen processes Good understanding of useful computer programs (MS Office, restaurant management software, POS) Credentials in health and safety training Degree in Culinary science or related certificate Benefits Paid time off Dental insurance Employee discount Paid training Health insurance
    $52k-74k yearly est. 60d+ ago
  • Assistant Director-Security & Safety

    Marriott International 4.6company rating

    Marriott International job in New York, NY

    Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection.. CANDIDATE PROFILE Education and Experience * Bachelor's Degree in a related field or equivalent experience. OR * 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards. * Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state). CORE WORK ACTIVITIES Monitoring Property Operations * Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services. * Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. * Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests. * Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection. * Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations. * Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold. Supporting Profitability and Revenue Goals * Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy. * Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets. * Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. * Controls the flow and distribution of materials or merchandise and supplies. Managing and Conducting Human Resources Activities * Promotes participation in property safety-related programs. * Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates. * Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs. * Mentors and develops direct reports to ensure line of succession for future opportunities. * Interviews, selects and trains employees. * Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status. * Apportions work to employees and determine technique to use. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $64k-109k yearly est. 56d ago
  • Residences Concierge

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** Day shift and Evening shift **Job Number** 26209377 **Job Category** Rooms & Guest Services Operations **Location** RC Residences North Hills, 5000 Royal Ct, North Hills, New York, United States, 11040VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $24.60-$26.10 per hour **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $24.6-26.1 hourly 4d ago
  • Guest Service Agent (Temporary) - Hilton New York Times Square

    Hilton 4.5company rating

    New York, NY job

    TheHilton New York Times Square \(********************************************************************** looking for a temporary Guest Service Agent to join our team\. Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square\. The ideal candidate will have 2\-3 years of front office or guest service experience, experience working with OnQ, and full availability, including overnights, weekends, and holidays\. **Shift Pattern:** Full availability is needed, including overnights, weekends, and holidays **Pay Range:** $30\.23 \- $40\.31 / hour **What are the benefits of working for Hilton?** Hilton is recognized as the best hospitality workplace in the world and the \#1 World's Best Workplace by Great Place To Work US \(******************************************************************* Fortune \(*********************************************** We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including: + Access to your pay when you need it through DailyPay + Medical Insurance Coverage - for you and your family + Mental Health Resources + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel discount program + Supportive parental leave + Matching 401\(k\) + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Debt\-free education: Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_ + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._ **What will I be doing?** As a Guest Service Agent, you would be responsible for checking guests in and out of the hotel\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Assist Front Office leadership with the checking in and checking out of guests\. + Respond to guest inquiries and in a timely, friendly, and efficient manner\. + Provide driving and/or walking directions to guests to local destinations\. + Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions\. + Assist fellow team members and other departments wherever necessary to maintain positive working relationships\. + Provide or obtain accurate information for guests\. \#LI\-LG1 **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: **H** ospitality \- We're passionate about delivering exceptional guest experiences\. **I** ntegrity \- We do the right thing, all the time\. **L** eadership \- We're leaders in our industry and in our communities\. **T** eamwork \- We're team players in everything we do\. **O** wnership \- We're the owners of our actions and decisions\. **N** ow \- We operate with a sense of urgency and discipline\. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences\. Hilton remains an innovative, forward\-thinking hospitality leader by offering best\-in\-class products, services, and amenities to ensure that every guest feels cared for, valued and respected\. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all\. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market\-leading brands\. For more information visit www\.hiltonworldwide\.com\. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts\. **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent \(Temporary\) \- Hilton New York Times Square_ **Location:** _null_ **Requisition ID:** _HOT0C7ZY_ **EOE/AA/Disabled/Veterans**
    $30 hourly 4d ago
  • Bartender, Peacock Alley - Waldorf Astoria New York

    Hilton 4.5company rating

    New York, NY job

    After undergoing a transformative restoration,Waldorf Astoria New York \(**************************************************************************** set to reignite its magnetic allure\.Waldorf Astoria New York \(**************************************************************************** seeking a **Bartender for Peacock Alley** to unveil a new era of luxury which embodies the spirit of New York City\. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership\. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations\. **What will I be doing?** As a **Bartender** , you will be responsible for creating and serving exquisite beverages while delivering exceptional service that embodies our Forbes 5\-Star standards\. You will craft each drink with artistry, attention to detail, and precision, ensuring that every guest experience is memorable\. + Greet and welcome guests with a gracious, sophisticated demeanor, responding to inquiries and fulfilling requests in a timely, courteous, and efficient manner\. Anticipate guest needs and ensure that all interactions exceed expectations\. + Expertly mix, shake, stir, and garnish beverages according to standardized recipes, creating an exceptional and visually appealing presentation\. Customize drinks to suit guest preferences while adhering to portion control and quality standards\. + Ensure compliance with all federal, state, local, and company regulations regarding the sale and service of alcoholic beverages\. Verify guest identification with discretion and professionalism\. + Accurately process guest payments, including handling cash, credit cards, gift certificates, and digital payments using the point\-of\-sale system, ensuring a smooth and efficient transaction process while maintaining confidentiality and security of guest information\. + Maintain a well\-organized and fully stocked bar with premium spirits, wines, beers, mixers, garnishes, and tools\. Ensure the careful storage and proper rotation of products to preserve freshness and quality\. + Stay informed about the latest trends in mixology, wine, spirits, and cocktails, providing expert recommendations to guests\. Offer pairings with food when appropriate and enhance the guest experience with knowledge and confidence\. + Manage intoxicated guests with tact and professionalism, ensuring their safety and well\-being while adhering to hotel policy and legal requirements\. + Maintain the cleanliness and organization of the bar area, ensuring it is always stocked and pristine for every shift\. This includes proper sanitation of all glassware, tools, and surfaces to uphold the hotel's high hygiene standards\. _The rate of pay for this role is $32\.1525 \- $41\.8700 and is based on applicable and specialized experience\._ **What are we looking for?** + Proven experience as a bartender, preferably in a high\-end or luxury hotel or restaurant setting\. + Strong knowledge of cocktail recipes, techniques, and presentation, with the ability to create and innovate classic and contemporary cocktails\. + Must possess a valid alcohol awareness certification \(e\.g\., TIPS, ServSafe Alcohol\) and Food Handler Card prior to being offered the position\. + Strong customer service skills with the ability to engage with guests in a friendly and professional manner\. + Ability to work efficiently in a fast\-paced environment while maintaining attention to detail\. + Excellent communication skills and a team player mentality\. + Ability to work flexible hours, including nights, weekends, and holidays as needed\. Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to have an award\-winning workplace culture ranking \#1 World's Best Workplace by Great Place To Work & Fortune \(**************************************************************************************************** We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including: + Access to your pay when you need it through DailyPay + Medical Insurance Coverage - _for you and your family_ + Mental Health Resources + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel discount program + Supportive parental leave + Matching 401\(k\) + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Debt\-free education \(**************************************************************************************************************************************** Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_ + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment\._ **Job:** _Bars and Restaurants_ **Title:** _Bartender, Peacock Alley \- Waldorf Astoria New York_ **Location:** _null_ **Requisition ID:** _HOT0C758_ **EOE/AA/Disabled/Veterans**
    $24k-38k yearly est. 16d ago
  • Spa Manager

    Marriott 4.6company rating

    Marriott job in New York, NY

    **Additional Information** **Job Number** 25206312 **Job Category** Spa **Location** The Ritz-Carlton New York NoMad, 25 W 28th St, New York, New York, United States, 10001VIEW ON MAP (************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $87,000 - $115,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. **CORE WORK ACTIVITIES** **Supporting Management of Spa Operations and Budgets** - Assumes the responsibilities of the Spa Director in his/her absence. - Ensures all employees have the proper supplies, equipment and uniforms. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - Manages supplies and equipment inventories within budget. - Maintains cleanliness of spa and related areas and equipment. - Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. **Ensuring and Delivering Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. - Strives to improve service performance. **Conducting Human Resources Activities** - Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Ensures employees understand expectations and parameters. - Brings issues to the attention of the department manager and Human Resources as necessary. - Observes service behaviors of employees and providing feedback to individuals. - Participates in employee progressive discipline procedures. - Participates in an on-going employee recognition program. - Reviews comment cards and guest satisfaction results with employees. - Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Supervises on-going training initiatives and conducting training when appropriate. - Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. - Celebrates successes and publicly recognizes the contributions of team members. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Assists the Spa Director in managing the day-to-day operations of the spa as necessary. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $87k-115k yearly 9d ago
  • Director of Sales and Marketing - Martinique New York on Broadway, Curio Collection by Hilton

    Hilton 4.5company rating

    New York, NY job

    EOE/AA/Disabled/Veterans As the Director of Sales & Marketing with Martinique New York on Broadway, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's “commercial engine” and are essential to Hilton's ability to drive profitable growth. What will I be doing? The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy: Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain detailed and real-time knowledge of all competitor and market activity Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program) Leadership: Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales Business Transient Sales Leisure Sales Catering Sales Marketing Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans) In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses) Liaise with Hilton Worldwide Sales, regional support and brand teams Build strong relationships with CVB, community influencers and 3rd party travel partners High level of engagement with customers from all sales segments Support of team's high-impact site visits and pre-convention meetings Support of sales managers sales travel into feeder markets What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: Hotel Sales, Catering or Marketing Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The compensation for this role is $175-195K and is based on applicable experience and location.
    $175k-195k yearly Auto-Apply 6d ago
  • Assistant Manager of Residences

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** **Job Number** 25204502 **Job Category** Rooms & Guest Services Operations **Location** RC Residences North Hills, 5000 Royal Ct, North Hills, New York, United States, 11040VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $76,000 - $99,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. **CORE WORK ACTIVITIES** **Managing Property Operations** - Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. - Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. - Evaluating if Operations Team is meeting service needs and provides feedback to operations team. - Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. - Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. - Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. - Working with team to put sustainable work processes and systems in place that support the execution of the strategy. - Reviewing reports and financial statements to determine Rooms operations performance against budget. - Communicating a clear and consistent message regarding departmental goals to produce desired results. **Leading Operations Teams** - Ensuring employees are treated fairly and equitably. - Celebrating successes and publicly recognizes the contributions of team members. - Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. - Making and executes the necessary decisions to keep property moving forward toward achievement of goals. **Managing Relationships with Property Stakeholders** - Attending owners meetings and provides meaning or context to the rooms operational and financial results. - Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. **Managing Profitability** - Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. - Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. - Focusing on maintaining profit margins without compromising guest or employee satisfaction. - Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. **Managing the Guest Experience** - Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. - Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. - Ensuring core elements of the service strategy are in place to produce the desired results. - Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. - Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $31k-41k yearly est. 13d ago
  • Barista, UN Cafe - Millennium Hilton New York One UN Plaza

    Hilton 4.5company rating

    New York, NY job

    The Millennium Hilton New York One UN Plaza is looking for a Barista to join our team! Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks. The ideal candidate will have experience as a barista, customer service experience, and full availability including weekends and holidays. Shift Pattern: Full availability, including weekends and holidays, is needed for this role Pay Range: $31.10 - $41.47 / hour What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Barista, you would be responsible for greeting and taking guests' orders. Specifically, you would be responsible for performing the following tasks to the highest standards: Greets, prepares, services, and takes guests' orders for beverages and/or food in a friendly, courteous, professional, and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards. #LI-LG1 EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit ************************ If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
    $24k-30k yearly est. Auto-Apply 32d ago
  • Banquet Manager

    Hyatt 4.6company rating

    Morristown, NJ job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. **Join our amazing team at Hyatt Regency Morristown** which is situated in the heart of downtown Morristown's historical district near George Washington's Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area. **What are additional benefits working at Hyatt Regency Morristown** + Complimentary hotel nights and discounts at Hyatt properties around the world + Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan + Free parking/ free meals + Paid Family Bonding Time & Adoption Assistance + Paid Vacation, Sick days, New Child Leave, Holidays The Banquet Manager is responsible for the successful execution of all banquet and catered events, ensuring exceptional service delivery, operational efficiency, and guest satisfaction. This role leads the banquet team, partners closely with Event Sales & Planning, Culinary, and Operations, and upholds Hyatt's commitment to caring for guests and colleagues. The ideal candidate is a hands-on leader with strong operational expertise, attention to detail, and the ability to manage multiple events simultaneously in a fast-paced environment. Key Responsibilities + Oversee the daily execution of all banquet functions including meetings, conferences, weddings, and social events + Ensure events are set up and executed according to Banquet Event Orders (BEOs) and Hyatt brand standards + Conduct pre-event and post-event meetings to ensure alignment across Banquets, Culinary, AV, and Event Sales + Lead, train, schedule, and supervise banquet staff to ensure proper coverage and service excellence + Coach and mentor team members, promoting engagement, accountability, and professional growth + Support performance management, recognition, and corrective action processes as needed + Lead the onboarding process for new banquet hires, ensuring proper orientation, training, and integration into Hyatt culture + Train banquet staff on service standards, safety procedures, and event execution requirements + Coach and mentor team members, providing ongoing feedback, performance management, and development support + Maintain training records and support cross-training initiatives + Act as the primary on-site contact for clients during events, addressing requests and resolving issues promptly + Ensure high levels of guest satisfaction by anticipating needs and delivering personalized service + Respond to guest feedback and follow up on service recovery opportunities + Manage labor and operating costs to meet departmental budgets and productivity goals + Ensure accurate timekeeping, payroll approvals, and inventory controls + Monitor equipment usage, maintenance needs, and safety standards + Partner with Culinary leadership to ensure food quality, presentation, and timing standards are met + Maintain compliance with health, safety, sanitation, and alcohol service regulations The salary range for this position is between $60,000 - $75,000 annually. **Qualifications:** + Minimum of 2-4 years of banquet or food & beverage supervisory/management experience in a full-service hotel or event venue + Strong leadership and team-building skills with a hands-on management approach + Ability to read and execute detailed BEOs and manage multiple events simultaneously + Excellent communication, organization, and problem-solving skills + Flexible schedule, including evenings, weekends, and holidays + Bachelor's degree in hospitality management or a related field preferred + Familiarity with Hyatt systems and standards preferred **Primary Location:** US-NJ-Morristown **Organization:** Hyatt Regency Morristown at Headquarters Plaza **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Banquets **Req ID:** MOR001587 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $60k-75k yearly 3d ago

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