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Marriott International jobs in Naperville, IL - 223 jobs

  • Telephone Operator

    Marriott 4.6company rating

    Marriott job in Chicago, IL

    **Additional Information** **Job Number** 25203519 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Chicago, 401 E Upper Wacker Dr, Chicago, Illinois, United States, 60601VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $26.76-$26.76 per hour **POSITION SUMMARY** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $26.8-26.8 hourly 29d ago
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  • Events Manager

    Marriott 4.6company rating

    Marriott job in Chicago, IL

    **Additional Information** **Job Number** 26209296 **Job Category** Event Management **Location** Sheraton Grand Chicago Riverwalk, 301 E North Water St, Chicago, Illinois, United States, 60611VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $70,000 - $91,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Managing Event Logistics and Operations** - Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. - Adheres to all standards, policies, and procedures. - Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. - Manages group room blocks and meeting space for average to large-sized assigned groups. - Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. - Uses his/her judgment to integrate current trends in event management and event design. - Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). - Participates in customer site inspections and assists with the sales process as necessary. - Performs other duties as assigned to meet business needs. - Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. **Ensuring and Providing Exceptional Customer Service** - Delivers excellent customer service throughout the customer experience and encourages the same from other employees. - Empowers employees to provide excellent customer service. - Sets a positive example for guest relations. - Coordinates and communicates event details both verbally and in writing to the customer and property operations. - Makes presence known to customer at all times during this process. - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. - Follows up with customer post-event. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the customer experience. - Stays available to solve problems and/or suggest alternatives to previous arrangements. - Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Interacts with guests to obtain feedback on product quality and service levels. - Ensures hourly employees understand expectations and parameters for event activities. **Leading Event Management Teams** - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. - Leads formal pre-event and post-event meetings for average to large-sized assigned groups. - Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). **Supporting and Coordinating with the Sales and Marketing Function** - Assists in the sales process and revenue forecasting for customer groups. - Up-sells products and services throughout the event process. - Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. **Conducting Human Resources Activities** - Reviews comment cards and guest satisfaction results with employees. - Observes service behaviors of employees and provides feedback to individuals and/or managers. - Assists in the development and implementation of corrective action plans. - Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. - Works with the property staff and customers to address operational challenges associated with his/her group. - Performs other duties as assigned to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $70k-91k yearly 15d ago
  • Director of Sales - Palmer House Hilton

    Hilton Worldwide, Inc. 4.5company rating

    Chicago, IL job

    Director of Sales - Palmer House Hilton ( Job Number:HOT0C8LR ) Work Locations The Palmer House Hilton 17 East Monroe Street Chicago 60603 A Director of Sales is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world‑class culture, to attract and retain the very best talent, across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people, process and performance together, to create a winning formula. Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton's “commercial engine” and are essential to Hilton's ability to drive profitable growth. What will I be doing? The primary responsibilities of this position are to lead the group, transient, and catering (where applicable) sales team at your hotel/complex and deploy business strategies that are creative, dynamic and impactful towards achieving your hotel's annual budget and crossover targets. As the Director of Sales, you will be responsible for overseeing commercial strategies for your sales team. Your goal is to improve the performance of the sales team by connecting strategy and business processes. Business processes should be designed to impact revenue streams, including Rooms, Catering and Events. Key deliverables for this role are to set deployment, team composition, and provide a cadence of activities that are a "predictive and prescriptive" approach to drive performance. In this role, you should possess strong leadership, communication, and networking skills. You will facilitate the delivery of the Americas Commercial Operating Model pertaining to rooms (and banquets) sales. Contribute to the hotel's Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support Directly accountable for setting the strategy and delivery of hotel's sales targets including Direct Selling Revenue Streams including group rooms, banquets, catering, business transient and leisure transient Work with Hotel's Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share Strategically align sales activities and outcomes with established optimal mix, contribute to the accuracy of revenue forecasts, while executing strategies for different demand periods and the retail and group pricing targets established Understand and contribute to the maximization of profits in line with GOP and EBITDA targets Operate within departmental expense budget and forecasts In collaboration with hotel's commercial leaders, contribute to the development of knowledge of all competitor and market activity Leadership: Lead daily and weekly business review and sales strategy meetings Manage and execute monthly, quarterly, and annual APEX performance process with eligible sales team members In collaboration with DOSM, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis Development and oversight of hotel's sales site visit strategies and approach Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales roles Lead, engage, and develop sales team members, including ongoing performance development and Career Development Plans Conduct performance reviews for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales Business Transient Sales Leisure Sales Catering Sales Contract/PERM Sales Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: Contribute to performance and commercial activity reporting for hotels (i.e., performance status communication and response plans) Liaise with Hilton Worldwide Sales towards demand and conversion generation Build strong relationships with CVB and 3rd party travel partners High level of engagement with customers from all sales segments including: Support of team's site visits and pre‑convention meetings Support of sales managers sales travel into market What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: Minimum Education: Bachelor's Degree preferred Minimum Years of Experience: Three(3) or more years in hospitality sales & marketing leadership preferred Minimum Years of Experience: Three (3) years cross‑functional experience in hotel management, or related industry experience preferred It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Additional/advanced degree coursework in business administration, marketing and communications Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Proficiency in Delphi FDC preferred Additional/advanced degree coursework in business administration, marketing and communications Adaptable experience with business strategy, business planning, and business plan development. Ability to speak multiple languages Multiple Brand experience Proficiency in Delphi FDC preferred Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award‑winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more) Career growth and development Recognition and rewards programs The salary for this role is $160,000+ and is based on applicable and specialized experience and location. #J-18808-Ljbffr
    $160k yearly 3d ago
  • Corporate VP- Finance

    Hyatt Hotels Corporation 4.6company rating

    Chicago, IL job

    Close Inclusive Collection Job Postings Notification \"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\" Hyatt seeks an enthusiastic Vice President to join our Finance Department. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits, which include: Annual allotment of free hotel stays at Hyatt hotels globally Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well‑being. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The Vice President, Finance HIC role will lead all aspects of planning, reporting, and analysis for HIC and its portfolio of hotels. This includes ownership of the financial close, budgeting, and forecasting processes, support of growth initiatives, analysis of business performance and trends, and preparation of materials for the HIC Leadership team that highlight insights into past performance and future expectations. Financial Process Optimization Identify opportunities to enhance existing financial processes at the property level, focusing on automation, accuracy, and efficiency. Leverage analytic tools for the benefit of the hotels. Standardization of Processes Supports regions and hotels, ensuring the standardization of processes and internal reporting being used at business units Project Management and Support Effectively manages projects and implementations of new policies or programs in the hotels from corporate or other departments Openings & Transitions Leading pre-opening, transition, and de‑flag processes while partnering with operational and regional leadership to ensure successful onboarding/offboarding of hotels and teams. Profitability & Cost Optimization Identify areas of opportunity and efficiency savings for the region's key stakeholders, including the HIC regional teams Qualifications Experience Required: Spanish Fluency is required Minimum of five years of progressive financial leadership experience, preferably in hospitality or multi-property operations. Experience Preferred: Bachelor's degree in Finance, Accounting, or related field (MBA or CPA preferred). Computer Skills Needed to Perform this Job Oracle Financials Cloud or Oracle E-Business Suite Opera (Oracle Hospitality OPERA PMS) / TCA Additional Comments and Requirements Strong knowledge of financial reporting standards, internal controls, and budgeting processes. Proven ability to lead cross-functional teams in a multicultural environment. Excellent analytical, communication, and stakeholder management skills. Willingness to travel frequently within the assigned region The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. The salary range for this position is $181,500 to $242,000. This position is also eligible to earn incentive awards, an annual bonus, etc. The final salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate . Hyatt Regency London - The Churchill | London , ENG , GB Our family is always growing. Want to be in the know? #J-18808-Ljbffr
    $181.5k-242k yearly 3d ago
  • Head of Labor Relations - Americas

    Hyatt Hotels Corporation 4.6company rating

    Chicago, IL job

    Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. Hyatt Hotels Corporation seeks an enthusiastic Head of Labor Relations to join our Human Resources team. In this role, you will be collaborating closely with the Operations, HR and Legal teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. Benefits We're proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule and location Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications This role leads Hyatt's labor relations function for the Americas, setting and executing regional strategy regarding contract negotiation, union-backed legislation and mitigation efforts. This role also oversees the team responsible for administration of the organization's collective bargaining relationships and agreements, including the grievance process, arbitrations and litigation. In addition, this person works with Hyatt's owners and development team to advise on union implications with development opportunities, and to structure transactions from a labor standpoint. Act as lead spokesperson and team leader in major labor negotiations, providing direct oversight of the negotiation process. Provide counsel to SVPs, GMs and owners on labor and employee relations issues, including potential acquisitions, divestitures and new development projects. Partner with feasibility to ensure due diligence occurs from a labor perspective for acquisitions and new developments, and to provide valuation impact for divestitures. Serve as Trustee on numerous Taft-Hartley Employee Benefit Funds, including Health & Welfare, Pension, Training, Scholarship, 401(k) and Labor/Management Cooperative funds. Provide functional expertise to hotel teams for key operational strategies including technology implementation, service standards and other aspects of job design impacting union colleagues. Set strategy for outside labor counsel, providing direction as needed (ex: response to ULP charges, administrative law judge proceedings, arbitration and any related court litigation). Qualifications Experience Required: 15+ years of experience in labor relations for the hospitality industry, with a proven track record of success Experience working directly for a hospitality company or union preferred Experience Preferred: Bachelor's degree in labor relations, hospitality, business or a related field JD (Juris Doctor) preferred Trustee training through International EE Benefits Foundation preferred The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $202,500- $300,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. Our family is always growing. Want to be in the know? #J-18808-Ljbffr
    $72k-101k yearly est. 4d ago
  • Guest Room Attendant

    Hyatt House Chicago/Oak Brook 4.6company rating

    Oak Brook, IL job

    Guest Room Attendant Reports to: Housekeeping Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION A Guest Room Attendant (GRA) at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas to meet the hotel's standards and policies. This includes tasks such as making beds, dusting, vacuuming, and replenishing amenities. GRAs ensure that rooms are ready for guest occupancy, providing a welcoming and clean environment. They also promptly report any maintenance issues to supervisors. This position requires providing courteous, efficient, and attentive service to guests, contributing to their overall satisfaction and the hotel's reputation for excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Work Flexibility: Able to work seven days a week, including weekends, holidays, and rotating shifts as needed. Independence: Work independently while following instructions and prioritizing tasks effectively. Key Security: Follow key checkout procedures to maintain proper key security. Support for Room Attendants: Actively assist room attendants on guest floors by delivering and collecting supplies, amenities, and linen. Cleaning Tasks: Sanitize and clean restrooms. Dust all room surfaces, clean mirrors, fixtures, and floors. Vacuum carpets, upholstered furniture, and draperies. Empty wastebaskets, clean ashtrays, and remove trash to disposal areas. Sweep, scrub, and mop all areas as needed. Dust and polish furniture and equipment. Replenishment: Restock guest rooms with supplies, such as glasses, linens, stationery, and bathroom amenities. Linen Closet Organization:Maintainand organize linen closets to ensure all items needed are stocked and readily available. Public Area Maintenance:Maintainthe cleanliness and organization of the hotel's public facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby area, break room, fitness center, back office, laundry room, and public restrooms. Daily Reports: Complete daily housekeeping reports as required tomaintainsmooth and efficient operations. Safety & Security: Follow all established safety and security protocols. Be able to work safely with cleaning chemicals and equipment. Additional Duties: Perform other tasks assigned by management to ensurea high levelof guest satisfaction. Guest Interaction: Greet andassistguests in a friendly and professional manner. Maintain a high standard of personal appearance and always wear the proper uniform. Smile, acknowledge, and greet guests inrooms andwhile passing by. Security: Ensure room doors are always locked and secure to protect guests and property. Compliance: Follow safety and security policies. Adhere to OSHA and Blood Borne Pathogens regulations. Physical Demands: Lifting supplies up to 40 lbs. Standing and walking throughout the workday (sitting isvery limited). Reaching, pushing, pulling, twisting, bending, stooping, crouching, and kneeling arerequired. Good vision is necessary for inspecting work and ensuring high-quality standards. QUALIFICATIONS Education: High School Diploma, GED, or equivalent years of relevant work experiencerequired. Experience:Previouscustomer service or hotel experience isrequired. Experience in housekeeping is helpful. Skills: Friendly demeanor with excellent communication and customer service skills. Strong organizational and prioritization skills.
    $26k-33k yearly est. 11d ago
  • Executive Chef-Hilton Chicago/Oak Lawn Il

    Hilton Chicago/Oak Lawn Il 4.5company rating

    Oak Lawn, IL job

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Chef for the Hilton Chicago/Oak Lawn in Oak Lawn, Il. Job Purpose: Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. Position is responsible for long and short term planning and day-to-day operations of the kitchen and related areas. Recommends menu and procedural changes. Recommends the budget and manages food and labor costs within approved budget constraints. Performs all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product. Manage Human Resources in the kitchen in order to attract, retain and motivate the employees while providing a safe environment; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate. Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner. Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. Develop, recommend, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality. Analyze Banquet Event Orders, plan and coordinate the functions with the catering staff to ensure events meet/exceed customer expectations. Monitor and control maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. Assist in the creation and planning of menus and implement changes to continue to attract business. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required. Prepare all food items according to standard recipes and as specified on guest check and following company and brand standards, to ensure consistency of product and achieve high guest satisfaction. Prepare daily requisitions for supplies and food items for production. Visually inspect, select, and use only food items of the highest standard in the preparation of all menu items. Check and control the proper storage of product and check portion control, to maintain qualify product. Keep all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations. Good working knowledge of accepted standards of sanitation. Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers, kettles, etc) Must have knowledge of food and beverage preparation and service. Promptly report all maintenance issues Properly receive and store food and other deliveries Consult with upper kitchen management on a daily basis as well as with other departments that are directly related to the Food & Beverage Department. Participate in long range planning. Participate, support and make recommendations for ongoing hotel programs with continues improvement in networking. Participate in physical inventories Guest Relations Be readily available/ approachable for all guests. Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. Extend professionalism and courtesy to guests at all times. Adhere to all applicable Company Standard Operating Procedures. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, memorandums Be available to help other departments in emergency situations Perform other assignments as directed by supervisor. Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Ability to read recipes and follow their instructions. Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices. Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment. Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings. The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis. Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Requires finger dexterity to be able to operate office equipment. Ability to obtain and/or maintain any government required licenses, certificates or permits. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary range between $80,000 to $90,000 per year plus bonus potential based on qualifications Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
    $80k-90k yearly 29d ago
  • Group Housing Coordinator

    Marriott 4.6company rating

    Marriott job in Chicago, IL

    **Additional Information** Preferred expert in PMS/MARSHA/EMPOWER/Excel (VLOOKUP, pivot tables), and Microsoft. Preferred strong understanding of rate strategies, pickup trends, and displacement management. **Job Number** 26000457 **Job Category** Reservations **Location** Marriott Marquis Chicago, 2121 S Prairie Ave, Chicago, Illinois, United States, 60616VIEW ON MAP (**************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $28.12-$28.87 per hour **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $28.1-28.9 hourly 12d ago
  • VP of Finance, Hospitality Growth & Strategy

    Hyatt Hotels Corporation 4.6company rating

    Chicago, IL job

    A leading hospitality company is seeking a Vice President for Finance in Chicago, Illinois. The ideal candidate will oversee financial planning, reporting, and analysis for the company's hotel portfolio. You'll be responsible for optimizing financial processes, ensuring standardization, and leading financial initiatives to drive performance. Candidates must demonstrate strong financial leadership experience, fluency in Spanish, and an education in Finance or Accounting. This role offers substantial salary potential, professional growth opportunities, and a diverse working environment. #J-18808-Ljbffr
    $117k-158k yearly est. 3d ago
  • Steward

    Marriott 4.6company rating

    Marriott job in Rosemont, IL

    **Additional Information** **Job Number** 26001529 **Job Category** Food and Beverage & Culinary **Location** The Westin OHare, 6100 N River Rd, Rosemont, Illinois, United States, 60018VIEW ON MAP (****************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $24.08-$26.50 per hour **POSITION SUMMARY** Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $24.1-26.5 hourly 9d ago
  • Director of Housekeeping - Hilton Chicago

    Hilton 4.5company rating

    Chicago, IL job

    **Hilton Chicago** - A magnificent landmark overlooking Grant Park, Lake Michigan, and Museum Campus, Hilton Chicago offers a truly iconic setting in the heart of downtown\. With 1,544 guest rooms, this full\-service convention hotel stands as one of the city's most celebrated destinations and is looking for a **Director of Housekeeping\!** Home to over 800 team members, **Hilton Chicago** takes pride in fostering a culture of excellence, teamwork, and growth\. It's an exciting time to join Hilton-Great Place to Work and Fortune recently recognized Hilton as the \#2 Best Big Company to Work For in 2025\! We are seeking an experienced **Director of Housekeeping** \. The ideal candidate will have at least five years of experience as a Director or Assistant Director in a big box hotel, with a true passion for guest service, cleanliness standards, and developing others\. They will bring proven leadership in managing Housekeeping operations, driving guest satisfaction, operational efficiency, and departmental excellence\. The role requires experience managing large inventories, vendor partnerships, and budgets, along with a collaborative approach to work closely with Front Office and Engineering\. A genuine passion for developing and empowering team members at all levels-including a large union workforce-is essential\. OnQ experience is highly desired, and bilingual candidates are encouraged to apply\. This is a high\-volume, fast\-paced environment where success comes from engagement, teamwork, and operational mastery-an ideal opportunity for a hospitality leader who thrives on driving performance through people\. **What will I be doing?** + Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards\. + Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation + Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward + Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations + Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments + Recruit, interview and train team members\. \#LI\-JG1 **About us** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Hospitality \- We're passionate about delivering exceptional guest experiences\. Integrity \- We do the right thing, all the time\. Leadership \- We're leaders in our industry and in our communities\. Teamwork \- We're team players in everything we do\. Ownership \- We're the owners of our actions and decisions\. Now \- We operate with a sense of urgency and discipline **The Benefits** The estimated annual salary for this role is between $115,000 and $125,000 and is based on applicable and specialized experience and location\. Hilton is proud to have an award\-winning workplace culture ranking\#1 Best Company To Work For in the U\.S\. \(************************************************************************************************************ We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including: + Medical Insurance Coverage - _for you and your family_ + Best\-in\-Class Paid Time Off \(PTO\) + Complimentary Meals in the Team Member Restaurant + Complimentary Access to the Hotel Athletic Club + Go Hilton travel program: 100 nights of discounted travel + Mental health resources including Employee Assistance Program, subject to eligibility + Parental leave to support new parent + 401K plan and company match + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Continuing Educationopportunities + Career growth and development + Recognition and rewards programs _\#LI\-JB1_ **Job:** _Housekeeping and Laundry_ **Title:** _Director of Housekeeping \- Hilton Chicago_ **Location:** _null_ **Requisition ID:** _HOT0C5S2_ **EOE/AA/Disabled/Veterans**
    $115k-125k yearly 45d ago
  • Sales Coordinator

    Hyatt House Evanston 4.6company rating

    Evanston, IL job

    Sales Coordinator Reports to: Director of Sales Department: Sales WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION The purpose of Sales Coordinator position at Hyatt House Evanston is to provide world class service to all guests. The sales coordinator will assist in the execution of the administrative process, service, detail and efficiently communicate to all departments the group needs from time of booking through check out date. This person should be service-oriented and outgoing. Execute the non-selling functions of the department to allow sales staff maximum time for soliciting and securing additional business for hotel. Efficiently perform all assigned sales duties including processing incoming leads and executing sales reporting requirements. Ensure all deadlines are met, perform assigned duties, maintain sales data files and act as liaison between hotels and clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Assistthe sales staff in allsales relatedduties for group, corporate and catering related business. Process all incoming business leads as directed by DOS. Servicing ofin-house groups and meetings from the sales office. Input group blocks, rooming list, and reservations into Hyattsystems. Ensure all billing from groups and eventsarecompleted and sent out. Detailing all meetings and events in BEOs and Group Resumes. Act as a liaison betweenhotelsales office and client when needed. Maintain files and sales databases as percompanystandards. Ensure efficient communicationofgroup needs to hotel operations staff. Execute assigned sales reporting and ensure all deadlines are met. Follow-upon all special projects and assignments given by the DOS. At DOS discretion, you may be assigned a small market segment to quote, contract, and detail. Other responsibilities as assigned. Responsibilities are subject to change. QUALIFICATIONS Minimum of associate degree(two-year college or technical school): or Work Equivalent Must be proficient in Microsoft Office products Hotel experience preferred Experience with these systems is a plus: Envision, Opera, Reserve, Colleague Advantage
    $34k-41k yearly est. 22d ago
  • Bellman position

    Marriott 4.6company rating

    Marriott job in Chicago, IL

    **Additional Information** **Job Number** 26209253 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn by Marriott Chicago Downtown/Loop, 11 S La Salle St, Chicago, Illinois, United States, 60603VIEW ON MAP (********************************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $15.88-$23.82 per hour **Tip Eligible:** Y **POSITION SUMMARY** Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $15.9-23.8 hourly 16d ago
  • Front Office Supervisor - Hilton Orrington

    Hilton 4.5company rating

    Evanston, IL job

    A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will I be doing?** As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check\-in and check\-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability + Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner + Support and assist team members in handling guest inquiries and requests and in resolving guest complaints + Schedule, assign daily work, lead pre\-shift meetings, inform and train team members + Monitor, observe and assist in evaluating team member performance + Monitor lobby traffic and adjust staffing accordingly **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Office Supervisor \- Hilton Orrington_ **Location:** _null_ **Requisition ID:** _HOT0C15Y_ **EOE/AA/Disabled/Veterans**
    $30k-38k yearly est. 60d+ ago
  • FT Banquet Server - Hilton Orrington

    Hilton 4.5company rating

    Evanston, IL job

    A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Server, you would be responsible for delivering and serving food and beverage items to guests in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Set banquet tables to meet function specifications Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments Ensure menu knowledge Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area Ensure guest satisfaction throughout the meal service Respond to guest requests in a friendly, timely, and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
    $20k-29k yearly est. Auto-Apply 60d+ ago
  • Fitness Instructor

    Marriott 4.6company rating

    Marriott job in Chicago, IL

    **Additional Information** Training/PTO Rate: $25.05 per hour This position is for a personal trainer/Pilates instructor. Applicant must be a certified Pilates instructor. **Job Number** 26211066 **Job Category** Golf, Fitness, & Entertainment **Location** The St. Regis Chicago, 401 E Upper Wacker Dr, Chicago, Illinois, United States, 60601VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $17.30-$17.30 per hour **POSITION SUMMARY** Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Fitness Instruction Any certification or training required by local and state agencies. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $17.3-17.3 hourly 14d ago
  • Night Auditor

    Hilton 4.5company rating

    Matteson, IL job

    Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Strategic Labor Relations Leader, Americas

    Hyatt Hotels Corporation 4.6company rating

    Chicago, IL job

    A leading hospitality company in Chicago is seeking an enthusiastic Head of Labor Relations to collaborate with HR, Legal, and Operations teams. The role involves overseeing labor relations strategy, managing collective bargaining, and advising on employee relations. Ideal candidates have over 15 years in labor relations within hospitality, strong negotiation skills, and a commitment to diversity and inclusion. Exceptional corporate benefits are offered, including flexible work schedules and well-being initiatives. #J-18808-Ljbffr
    $82k-106k yearly est. 4d ago
  • Houseperson - Banquets - Hilton Orrington

    Hilton 4.5company rating

    Evanston, IL job

    A Banquet Set-Up Attendant is responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set tables and chairs to meet function specifications. Clean meeting space including washing meeting room walls at beginning of events Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $49k-62k yearly est. Auto-Apply 60d+ ago
  • University Intern-US

    Marriott International 4.6company rating

    Marriott International job in Chicago, IL

    Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! - marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $27k-34k yearly est. Auto-Apply 4d ago

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