Guest Experience Expert
Marriott International job in Half Moon Bay, CA
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Residences Concierge (Part Time Overnight)
Marriott International job in Hillsborough, CA
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Room Attendant / Housekeeper (part-time) @ DoubleTree by Hilton San Francisco Airport (Burlingame)
Burlingame, CA job
A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Shifts times may vary due to hotel's need (AM/PM Shifts) What will I be doing?
As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
* Change and replenish bed linens, towels and guest amenities, as needed
* Perform deep cleaning tasks, as needed
* Stock, maintain and transport housekeeping supply cart on a daily basis
* Dispose of trash and recyclables
* Respond to special guest requests in a timely, friendly and efficient manner
* Perform guest turn down service, as needed
* This position is for primarily PM / evening shifts.
The hourly rate is $25 and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55
San Francisco, CA job
Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Hiton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space with 44 meeting rooms. Our Parc 55 property has 1024 room with over 30,000 square feet of meeting space with 21 meeting rooms.
As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.
Ideal candidate will possess the following:
* Minimum Years of Experience: two (2) years of Hotel Event Management or Conference Service experience
* Big Box to Mid- Level hotel Size experince required
* Comfortable working in a fast passed environment, Understanding pick up reports, and Creating Beo's and Group resumes
* Knowledge of the hotel property management systems (Delphi.fdc ) Preferred
* Flexible Schedule
Salary Range: $108,000 - $118,000 Plus Bonus
Sales Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.
* Specifically, your essential functions will be to perform the following tasks to the highest standards:
* Organize, plan and prioritize your duties by developing plans and goals.
* Timely communication to internal and external clients via telephone, email, written documents or in person.
* Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
* Demonstrate knowledge of job systems, products, systems, and processes.
* Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
* Selling and influencing both internal and external clients.
* Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
* Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
* Participate in customer site inspections and assist with the sales process as necessary.
* Other duties as necessary based on business needs.
* Regular attendance.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#LI-JL2
Laundry Washer - Signia by Hilton San Jose
San Jose, CA job
The Signia by Hilton San Jose \(****************************************************************** looking for Laundry Washer to join our team\! Our property is across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley\.
Be part of a team that was ranked \#1 on Great Places to Work and on Fortune's World's Best Workplaces list\! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use\.
The ideal candidate should have at least 6 months of customer service experience, previous laundry experience is highly preferred\.
**Shifts pattern** : evening shifts \(start time 3 pm or 4 pm\), weekends and holiday required
**The hourly rate** : $29\.70 per hour
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs\*Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. **What will I be doing?** As a Laundry Washperson, you are responsible for collecting soiled linens at the linen chute and sort into bins\. Transport full and empty bins between linen chute room and dock area\. A Washperson would also be required to manage and respond to guest requests\. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Collects dirty linen into laundry bins and transports carts to laundry area
+ Transports empty bins from Laundry to chute area
+ Maintain the Laundry area clean, neat and organized
+ Wash throws, pillow charms, covers, robes, curtains and lobby covers
+ Collect all dirty linen in a cart
+ Report maintenance and hazard issues
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Housekeeping and Laundry_
**Title:** _Laundry Washer \- Signia by Hilton San Jose_
**Location:** _null_
**Requisition ID:** _HOT0C2W9_
**EOE/AA/Disabled/Veterans**
Front Office Supervisor - DoubleTree by Hilton San Francisco Airport
Burlingame, CA job
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service, positive work environment and financial profitability\.
**What will I be doing?**
As a Front Office Supervisor, you would be responsible for assigning work, creating a positive work environment, ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check\-in and check\-out, lobby traffic and flow, luggage assistance, answering phones, shuttle services, and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre\-shift meetings, inform and train team members
+ Lead and motivate team to meet their daily goals \(PFG, KIPSU, Honors Enrollments, etc\.\.\) during their shifts
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly
+ Be the Person\-in\-Charge to handle situations as arise during the shift\.
+ Assist with creating reservations, luggage assistance, drive hotel shuttle, etc\. as needed\.
+ Assist with other tasks and projects assigned by Management\.
The hourly rate is $30 and is based on applicable and specialized experience and location\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor \- DoubleTree by Hilton San Francisco Airport_
**Location:** _null_
**Requisition ID:** _HOT0C5FD_
**EOE/AA/Disabled/Veterans**
Laundry Linen Sorter - Hilton San Francisco Union Square
San Francisco, CA job
Hilton San Francisco Union Square is looking for a laundry sorter. Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that you'll love being a part of Hilton, the best hospitality company in the world.
The ideal candidate will have flexible scheduling availability, including weekends and holidays, ability to communicate in English, and previous hotel or laundry experience is highly preferred.
Shift Pattern\: AM shift, weekends and holidays are required
Hourly Wage\: $25.32 (Probationary Rate), $33.76 (Full Rate)
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Sorter, you would be responsible for sorting and distributing laundry in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Pre-sort and separate linen by classification and transfer or transport to work stations
Empty laundry chute, load laundry to belts/bins/nets/baskets and prepare loads for the washer
Use equipment to iron and fold mats, blankets, towels, bedspreads, etc.
Inspect and separate laundry that requires mending, stain removal or discarding
Clean empty hampers and assist in the operation of washers and dryers, as needed
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
Auto-ApplyEvening Busperson (Part Time)
Burlingame, CA job
**What will I be doing?** As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\.
+ Ensure tableware is in good and working condition and report any defects for repair
+ Stock, maintain and clean designated food station\(s\)
+ Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\.
+ Retrieve and transport dirty tableware to dishwashing area
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Transports all dirty tableware to dishwashing area for proper cleaning\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Compensation**
The pay range for this position is $18 \- 20/hour and is based on applicable and specialized experience and location\.
**Job:** _Bars and Restaurants_
**Title:** _Evening Busperson \(Part Time\)_
**Location:** _null_
**Requisition ID:** _HOT0C5OL_
**EOE/AA/Disabled/Veterans**
Handy Person, Property Operations - Hilton San Francisco Union Square
San Francisco, CA job
EOE/AA/Disabled/Veterans
Hilton San Francisco Union Square is currently seeking a Handy Person, Property Operations. This is the perfect opportunity to join one of the best Engineering teams in the business! We have 1024 rooms and 32 floors in downtown San Francisco, and we offer some of the best views through bay with floor to ceiling windows.
This role will be responsible for maintaining the hotels exterior areas making sure all areas are clean, clear, and free of debris. This position is also responsible for picking up and emptying all trash receptacles and keeping trash chutes and designated areas clean and clear while following all necessary safety guidelines and procedures outlined by the hotel.
Shift Pattern\: AM/PM (to include weekends and holidays)
Pay: Probationary Rate\: $25.58 per hour, Full Rate\: $34.10 per hour
The ideal candidate:
Must be able to drive a forklift, sweeper, and scrubber.
Must be able to grasp, lift and carry items at least 70 pounds.
Must be able to push and/or pull at least 500 pounds.
Ability to climb and perform tasks on a ladder.
Ability to maneuver and work in tight spaces.
Able to perform tasks while bending, kneeling, stretching, and standing.
What will I be doing?
A Handyperson is responsible for maintaining the hotels exterior areas making sure all areas are clean, clear, and free of debris. This position is also responsible for picking up and emptying all trash receptacles and keeping trash chutes and designated areas clean and clear while following all necessary safety guidelines and procedures outlined by the hotel.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
Pick up supplies for the department
Receiving incoming supplies
Help clean up in an emergency
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Auto-ApplySenior Sales Manager - Hilton San Jose
San Jose, CA job
The beautiful Hilton San Jose is seeking a Senior Sales Manager to join the team and lead the Corporate Group Market! This is an incredible opportunity to work alongside an outstanding Director of Sales and a highly collaborative, supportive team.
As a Senior Sales Manager, you will be responsible for securing groups and conventions by building strong relationships and delivering strategic sales results. We're looking for dynamic, well-rounded, business-minded sales professionals who are ready to make an impact at Hilton.
The annual base salary for this position will be $85,000-$95,000 (+ bonus/incentive program) based on experience.
What will I be doing?
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards:
Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, and implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate, and secure new revenue for the hotel.
Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations - Understand the customer and the business leaders' expectations. Adapt to a changing mark.
What are we looking for?
2+ years within hotel sales
Corporate Group sales experience preferred
Working knowledge of Delphi is highly preferred.
Convention Hotel background is preferred
Sales Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave.
Adoption Assistance program
Complimentary Team Member Lunch
Discounted dry cleaning on work attire
#LI-JW1
Bellperson - Juniper Hotel Cupertino, Curio Collection by Hilton
Cupertino, CA job
TheJuniper Hotel Cupertino \(********************************************************************************************************************************************************************** looking for its next Bellperson to join the team\! Our property has 224 guest rooms, about 11 miles west of downtown San Jose, and brings a modern boutique atmosphere to Silicon Valley\. The hotel is less than 20 minutes from Levi's Stadium and San Jose Airport\.
Our Team Members love being a part of our award\-winning culture\. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program\. In addition, we offer free meals during shifts and free parking onsite\!
**The ideal candidate will possess:**
+ A minimum of \(6\) months of customer service experience\.
+ The ability to effectively communicate in English\.
+ The ability to work a flexible schedule that includes nights, weekends, and holidays\.
+ Capability of driving a shuttle van and possess a clean driving record\.
+ Previous hotel experience is a PLUS\!\!
**Shift Pattern:** Full\-Time
**Shift:** 3:00pm \- 11:00pm
**Hourly Rate** : $19\.99 per hour
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:
+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education \(**************************************************************************************************************************************** Access to a wide variety of educational credentials\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
**What will I be doing?**
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet and escort arriving and departing guests to and from their accommodations\.
+ Retrieve and transport guest luggage\.
+ Inspect guest rooms and acquaint guests with these rooms and their features\.
+ Respond to guest inquiries and requests in a timely, friendly and efficient manner\.
+ Organize and store luggage, as needed, according to guidelines\.
+ Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments\.
+ Ensure messages and faxes are regularly delivered throughout the day\.
+ Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed\.
+ Drives property\-designated vehicles to and from guest destinations such as guest room or local airport, as needed\.
+ Assist in the maintenance, appearance, and functionality of equipment\.
+ Provide valet parking services\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Bellperson \- Juniper Hotel Cupertino, Curio Collection by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C5N2_
**EOE/AA/Disabled/Veterans**
Banquet Bartender (On Call) - Signia by Hilton San Jose
San Jose, CA job
Come join the team at the Signia by Hilton San Jose. Be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!
The team is currently seeking an enthusiastic Banquet Bartender (On Call). If you have previous bartending or banquet experience, this may be the role for you!
The ideal candidate for this role will possess:
At least 6 months of experience in a bartender role (basic cocktail knowledge preferred)
Previous experience working in hotel operations is a plus.
The ability to work weekdays, evenings, weekends, and holidays.
Wage\: $18.70 an hour plus gratuities.
A Bartender is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Bartender, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Present and serve beverages to guests
Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers
Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
Cut, store and ensure product quality of all beverage-related perishables
Respond professionally to inebriated guests, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Auto-ApplyDirector of Housekeeping
Marriott International job in Half Moon Bay, CA
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
* Ensures compliance with all housekeeping policies, standards and procedures.
* Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
* Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* Ensures all employees have proper supplies, equipment and uniforms.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
* Schedule employees to business demands and for tracks employee time and attendance.
* Ensures employees understand expectations and parameters.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
* Observes service behaviors of employees and provides feedback to individuals.
* Ensures employee recognition is taking place on all shifts.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in employee progressive discipline procedures.
* Review employee satsifaction results.
* Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
* Sets a positive example for guest relations.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
St. Regis Butler
Marriott International job in San Francisco, CA
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler's success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Steward
Marriott Hotels Resorts job in San Francisco, CA
Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Auto-ApplyWeekend Night Auditor
Oakley, CA job
Job Description
***Prior Hospitality experience is PREFERRED*** We have immediate openings for experienced Night Auditors. Prior Best Western or Visual Matrix experience a plus! Must be able to work AM, PM, and Night shifts with weekends and holidays.
Job Purpose: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor, or telephone by hand or machine.
Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation, or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education: HS Diploma or equivalent.
Experience: Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, or protected veteran status.
Director of Meetings and Special Event Planning
Marriott International job in San Francisco, CA
Leads Meetings & Special Events division. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand's target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Meetings and Special Events Operations and Budgets
* Researches and analyzes new products, pricing and services of competition.
* Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
* Ensures the property is apprised of all groups that will impact property operations.
* Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
* Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
* Leads the execution of brand service initiatives in event management areas.
* Develops an event management strategy that is aligned with the company's business strategy and leads its execution.
* Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
Leading Meetings and Special Events Teams
* Holds event management team accountable for desired service behaviors related to product and service delivery.
* Communicates a clear and consistent message regarding departmental goals to produce desired results.
* Executes departmental goals in game plans.
* Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Managing Profitability
* Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
* Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
* Creates and achieves the annual banquet budget.
* Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts.
Ensuring Exceptional Customer Service
* Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
* Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
* Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations.
* Reviews property specific event operations annually and makes appropriate adjustments.
* Reviews staffing levels to ensure that guest service and operational needs are met.
* Communicates and ensures departmental and property emergency procedures are executed when necessary.
* Ensures that regular, ongoing communication is happening in all areas of event operations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Maintenance Engineer - DoubleTree by Hilton Hotel San Jose
San Jose, CA job
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
• Medical, Dental and Vision Insurance Coverage - for you and your family.
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program.
• Go Hilton travel discount program\: 100 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
The iconic DoubleTree San Jose property is currently seeking an Engineer to join their amazing engineering team. If you are a hands-on type of person and likes to fix things, this is the position for you. We are within 10 minutes of downtown San Jose and 5 minutes from the San Jose International Airport. Our property boasts 505 guest rooms, over 56,000 square feet of event space with 31 meeting rooms.
Wage\: $63.04 per hour
Schedule\: Open availability required including days, evenings, weekends and holidays. Overnight availability preferred.
An Engineer is responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As an Engineer, you would be responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas
Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry
Conduct inspections for preventive maintenance needs
Record and report completed repairs and items that require further attention
Auto-ApplyVacation Sales Coordinator
Marriott Vacations Worldwide job in San Francisco, CA
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Vacation Sale/In-House Marketing Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Our Marriott Vacation Club City at San Francisco location is looking for a Vacation Sales Coordinator for their Sales & Marketing team!
Pay: $19.18 per hour + commission/bonuses
Schedule: Full-time/5 days per week, shifts can range from 8am to 9pm, must be open to work weekends
Where great benefits lead to a life fulfilled:
Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
As a Coordinator Marketing In House, a typical day will include:
Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards:
Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House:
Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Auto-ApplyResidences Assistant Manager
Marriott International job in Hillsborough, CA
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
* Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
* Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
* Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
* Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
* Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
* Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
* Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
* Reviewing reports and financial statements to determine Rooms operations performance against budget.
* Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
* Ensuring employees are treated fairly and equitably.
* Celebrating successes and publicly recognizes the contributions of team members.
* Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
* Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
* Attending owners meetings and provides meaning or context to the rooms operational and financial results.
* Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
* Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
* Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
* Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
* Focusing on maintaining profit margins without compromising guest or employee satisfaction.
* Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
* Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
* Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
* Ensuring core elements of the service strategy are in place to produce the desired results.
* Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
* Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.