Overview MasTec Communications Group gives you the opportunity to become a part of an engaging and growing industry. As an AreaManager, you are part of the engineering management team providing your strong leadership, project management, and accountability to a team of construction professionals. MasTec Communications Group takes great pride in providing engineering, construction, design, and management solutions that meet the growing telecommunications needs throughout the United States. Join our fast-growing team of professionals and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Make it Safe, Make it Personal, Make it Home. Responsibilities As an AreaManager, you will see construction projects built from start to finish while mentoring your team members for success. In addition, you will: Manage a team of Outside Plant Engineers (Project Coordinators) Assign and oversee projects to team members, monitor projects for timely completion, and ensure a high level of quality is met Coach, develop and mentor team members Maintain a monthly financial forecast for project management Qualifications About You: Safety is a value you live by You have experience managing telecom construction projects You embrace the challenge of coaching and mentoring your team You have an understanding of basic accounting principles You have a working knowledge of Microsoft Office and the ability to learn custom software MOS Codes 12166, 62E1G, 12A, 12N, 12T relate well to this position. Compensation of $60,000-$109,000 annually, depending on the experience. Hard work pays off. See what you'll get for your effort: Financial Security 401(k) with company match Employee Stock Purchase Plan (ESPP) Life insurance Short-term and Long-term disability Health and Wellness Medical, dental, and vision insurance Dependent care and medical flexible spending accounts Employee Assistance Program (EAP) Work/Life Balance Paid time off Paid holidays Family and medical leave Paid sick time We meet your commitment with competitive pay and benefits. If this sounds like you, let's talk. Build your career with MasTec! MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. #MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers #HotJobs
About You: Safety is a value you live by You have experience managing telecom construction projects You embrace the challenge of coaching and mentoring your team You have an understanding of basic accounting principles You have a working knowledge of Microsoft Office and the ability to learn custom software MOS Codes 12166, 62E1G, 12A, 12N, 12T relate well to this position. Compensation of $60,000-$109,000 annually, depending on the experience. Hard work pays off. See what you'll get for your effort: Financial Security 401(k) with company match Employee Stock Purchase Plan (ESPP) Life insurance Short-term and Long-term disability Health and Wellness Medical, dental, and vision insurance Dependent care and medical flexible spending accounts Employee Assistance Program (EAP) Work/Life Balance Paid time off Paid holidays Family and medical leave Paid sick time We meet your commitment with competitive pay and benefits. If this sounds like you, let's talk. Build your career with MasTec! MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. #MasTecJobs #MasTecCareers #BeSuccessfulWithUs #IAmMasTec #WeAreMasTec #MasTecFamily #MasTecCommunicationsGroup #MasTecCommunicationsCareers #HotJobs
As an AreaManager, you will see construction projects built from start to finish while mentoring your team members for success. In addition, you will: Manage a team of Outside Plant Engineers (Project Coordinators) Assign and oversee projects to team members, monitor projects for timely completion, and ensure a high level of quality is met Coach, develop and mentor team members Maintain a monthly financial forecast for project management
$60k-109k yearly Auto-Apply 20d ago
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Branch Manager
Sunbelt Rentals, Inc. 4.7
Columbus, OH jobs
Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Have overall responsibility for the performance of a multi-million dollar revenue business
• Leverage your current leadership skills to build a success driven team
• Build a successful career with a multi-unit or sales leadership career track
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Branch Manager.
The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit. This includes leading all aspects of Sales, Customer Service, Fleet Maintenance, and Logistics, including achievement of financial and performance goals. The role is also responsible for the unit's operational and financial reporting functions.
Education or experience that prepares you for success:
• Business Management degree with at least 1 year of Rental Industry experience OR 3-4 years of Rental Industry experience
• Must have a valid driver's license and acceptable driving record history
Knowledge/Skills/Abilities you may rely on
• Strong leadership and communication skills
• Understanding of P&L and other key financial controls
• Experience in outside sales or other experience in negotiation and influencing
• Experience in construction or industrial markets helpful
• High level of accountability, time management and willingness to learn all aspects of the business
Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.
Austin Bridge & Road is currently seeking an experienced Safety AreaManager in Coppell or San Antonio, TX area. We excel at what we do and are looking for talented professionals that want to excel with us. The Safety AreaManager provides support to the Safety Director by implementing safety review of job sites, and ensures a safe, healthy, and accident-free work environment, by providing oversight for safety systems and safety training to office and field personnel.
Supervisory Responsibilities:
* Experienced leading teams of safety managers.
Responsibilities:
Be able to lead indicator reporting and risk analysis.
Examine project settings from both the work being performed and the client's operations and processes (equipment used, products, and by-products).
Manage preconstruction and bid selection safety process.
Develop and review project JHA, and safety execution plans for subcontractor selection and compliance.
Gather information necessary to identify possible exposures and effects to any existing hazards associated with the project and its operations.
Devise methods (strategies) and make recommendations for eliminating/controlling hazard exposures.
Interpret and disseminate hazard exposures.
Develop, prepare, and conduct training as needed to inform employees of proper working methods, controls, and personal protective equipment needed for specific work task.
Evaluate, create, and present findings of non-compliance with the current HCSS program.
Create, develop, and present safety-training programs as assigned to include specialized, re-certification, new hire orientation, and procedural sessions.
Ensure all training records are well documented and properly filed.
Monitor the effectiveness of all training information.
Attend training sessions as needed to improve professional skills.
Monitor and evaluate the work habits and conditions of all jobs routinely.
Develop reports or perform administrative functions as requested or instructed.
Interact with field personnel, supervision, and management to disseminate safety information.
Conduct and/or attend incident investigations when required.
Generate, create, and distribute all reports correctly and within given time frames.
Coordinate and lead project site safety meetings.
Conduct daily site assessments of work areas.
Assist in pre-job activities as needed to assure safety compliance.
Provide medical treatment at the level of care as needed.
Report unsafe conditions to management as needed.
Assist with the issuance, exchange, inventory, and stocking of safety equipment and first-aid supplies.
Assist in emergencies involving the directing and accounting of personnel in the event of an emergency.
Manage incident occurrence: i.e., Workers Comp., injuries, accidents, etc.
Establish treatment centers at project locations in case of medical needs.
Create and conduct periodical training programs as needed.
Liaison to owner representative.
Other duties as assigned.
Qualifications:
Minimum of 10 years' experience in safety management.
CHST, CSHO or ASP, CSP certification required.
CMAR and preconstruction experience preferred.
Experience with asphalt laydown operations and asphalt plant operations preferred.
Good organizer, meticulous, and good public speaker at ease moderating large groups.
Knowledge of MS Word, MS Excel, MS Access, and PowerPoint software is required.
Bilingual highly desirable.
Requirements:
Minimum of 10 years of experience in safety management within construction or related industries.
Bachelor's degree in Safety is highly preferred.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
Proven ability to supervise and mentor a team of 1-2 safety professionals.
Strong organizational skills, attention to detail, and effective public speaking skills, including leading safety training and incident investigations.
Applicants must be legally authorized to work for ANY employer in the United States. Austin Bridge & Road is unable to sponsor or take over sponsorship of an employment visa for this position.
Benefits & Compensation
We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to **********************************************************
Austin Bridge & Road is an Equal Opportunity Employer.
See the "Know Your Rights" poster available in English and Spanish.
About Austin Bridge and Road
A leader in the heavy highway and transportation industry for more than 100 years, Austin Bridge & Road delivers asphalt and concrete services, and builds landmark projects such as complex highway interchanges, tollways, runways, bridges, rail projects, and water/wastewater facilities.
To learn more about us, visit **************************************************
No Third-Party Inquiries Please
This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (i.e., payment must be required pursuant to the terms of a written agreement).
Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.
Accessibility Note
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at **************.
$59k-80k yearly est. 4d ago
Operations Manager
Beacon Roofing Supply, Inc. 4.4
Chicago, IL jobs
We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leadin Operations Manager, Operations, Customer Experience, Safety Manager, Manager, Manufacturing
$71k-106k yearly est. 8d ago
Operations Manager
Emser Tile 4.4
Salinas, CA jobs
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Qualifications
3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
$71k-118k yearly est. 3d ago
Branch Manager
Sunstate Equipment Co., LLC 4.5
Colton, CA jobs
Sunstate Equipment Co.: Where Safety and People are Core Values We care about our People and it shows! Hiring Immediately; Pay starting at $85,000 - $110,000 dependent on experience; PAID WEEKLY! Typical Schedule: Monday - Friday (55-60 Hrs./Wk.) Sunstate's Advantages
Company truck, cell phone, and laptop provided
Bonuses on a quarterly AND annual basis
401K Matching
Amazing Benefits package
Work boot allowance
Rent ANY of our equipment for FREE
Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
Position Requirements
Oversee all aspects of branch operations including service & maintenance, Inside Sales, transportation & logistics, P/L, and employee related items (payroll scheduling, performance evaluations, etc.)
3-5 years leadership/Sales experience combined in construction rental or similar industry, preferred
Hire, develop, lead, and empower employees to make better business decisions.
Efficiently prioritize workloads and manage shop personnel to ensure timely service repairs.
Assist in the maintaining of company standards within the branch and it's equipment and fleet.
Prepare yearly business plans with the District and Regional Management Teams, forecasting revenues, expenses, fleet ROI and utilization, and overall branch growth.
What You Will Enjoy Doing
Hire, develop, lead, and empower employees to make better business decisions.
Conduct monthly branch and safety meetings.
Efficiently prioritize workloads and manage shop personnel to ensure timely service repairs.
Assist in the maintaining of company standards within the branch and it's equipment and fleet.
Prepare yearly business plans with the District and Regional Management Teams, forecasting revenues, expenses, fleet ROI and utilization, and overall branch growth.
Maintain company standards with the facility, equipment and delivery fleet. This includes cleanliness, organization and appearance of personal workspaces
Monitor and ensure safety and environmental compliance. This includes maintaining all records and documentation
Adhere to and assure all company policies, procedures, rules and regulations in written or verbal form
Oversee all aspects of branch operations including service & maintenance, Inside Sales, transportation & logistics, P/L, and employee related items (payroll scheduling, performance evaluations, etc.)
Interested? Apply now!
Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.
Why Choose Us?
At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.
We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!
Be YOU at Sunstate
At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry
Sunstate Equipment Co. is an Equal Opportunity Employer
A Drug Free Workplace and Participates in E-Verify
$85k-110k yearly 1d ago
Operations Manager - Structural Services Group
B.L. Harbert International 4.8
Birmingham, AL jobs
Reports to:
Division Manager
Supervises:
Entire Project Team-including but not limited to Project Executive(s), Senior Project Manager(s), Project Manager(s), Superintendent(s), Senior Estimator (s), Design Manager(s), Safety Manager(s), and Quality Control Manager(s)
Educational Requirements of position:
* Degree/Experience
* Bachelor's degree in a relevant curriculum from an accredited college or university + minimum of 10 years of relevant experience
Trade Certifications
OHSA 30 Hour Certification
At least one Industry related accreditation or certification (LEED, Lean, PMP, HCC, CMAA or similar
Technical Requirements of positon:
Software
Proficiency in Microsoft Word & Microsoft Excel
Proficiency in Primavera P6
Proficiency in Timberline PJ (or similar project management software/application)
Proficiency in Viewpoint (or similar AP software/application)
Working knowledge of Navisworks, Revit and Sketch-up
General
In-depth understanding of estimating strategy and protocol
In-depth understanding of building components and trade sequencing
Working knowledge of construction surveying/layout
In-depth understanding of contract language
In-depth understanding of risk management and risk mitigation
Essential Function of the position
Oversee Operations of entire business unit to ensure adherence to BLHI standards and operating philosophy
Coordinate with estimating during pre-construction phases
Enforcing jobsite safety protocol
Preconstruction planning, staffing & job set up
Oversee schedule development, management and reporting
Oversee cost control and reporting
Developing and enforcing risk management parameters
Enforcing adherence to contract requirements
Dispute resolution for issues requiring advancement beyond Project Team
Client retention and business development for assigned Business Unit
Relationship Management
Establish and maintain relationships with architects, engineers, consultants and clients spanning current and past projects.
Establish and maintain relationships with subcontractors and vendors spanning current and past projects.
In-depth understanding of and increasing involvement in BLHI Business Development process
Corporate Culture/Evolution
Embodies BLHI Corporate Values in leadership style
Demonstrates adherence to BLHI Corporate Value in daily operations
Interacts with professionalism and pro-activism
Continually seeks feedback and personal development for advancement
Trains direct reports for advancement
Seeks to understand and further the overall objectives of BLHI
Mental Effort
Considerable mental effort and comprehension, sustained concentration with frequent interruptions
Physical Effort
Requires moderate, varied physical effort and dexterity including: sitting stationary, moving around an office or jobsite, seeing and communicating effectively.
Working Conditions
Private office located in corporate/regional office.
Potential advancement position:
Division Manager Requirements for Advancement:
In-depth understanding of contract language and mastery of subcontract negotiations.
In-depth understanding of BLHI estimating systems and protocol and integration with project management
Highly effective internal and external relationship management
Embodiment of BLHI Corporate values and requiring same of all direct reports
Understanding of BLHI overall goals and objectives as related to strategic planning
History of effectively developing direct reports for advancement
In-depth understanding of risk management and risk mitigation
Leadership role in business development process
Successful management of division and resources to achieve business goals
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This description reflects management's assignment of essential functions. It does not prohibit or restrict the tasks that may be assigned, and is subject to change at any time.
$68k-87k yearly est. 3d ago
Operations Manager
Redi Carpet 4.0
Nashville, TN jobs
Operations Manager - Nashville TN
Join Our Growth!
Redi Carpet, the nation's largest multi-family flooring provider, is expanding into Nashville and seeking an Operations Manager to lead our installation operations.
What You'll Do
Schedule daily installations using Redi Carpet software
Communicate installation details to crews
Resolve installation issues and reschedule as needed
Maintain subcontractor agreements and organized paperwork
Ensure billing accuracy and approve installer payments
Recruit and evaluate quality flooring contractors
Oversee warehouse operations and enforce safety standard
What We're Looking For
Experience in operations management (flooring or construction preferred)
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Bilingual (English/Spanish) preferred
Tech-savvy and detail-oriented
Why Redi Carpet?
Competitive pay and benefits
Career growth opportunities
Be part of an exciting market expansion
Ready to lead? Apply today and help us bring Redi Carpet's trusted service to Nashville!
$55k-91k yearly est. 5d ago
Operations Manager
Emser Tile 4.4
Temecula, CA jobs
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Qualifications
3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
$66k-107k yearly est. 3d ago
General Manager
McCarl's LLC 4.1
Pittsburgh, PA jobs
General Purpose: Directs and manages all industrial field activity in all facets of the regional operation.Responsible for fiscal, operational, and strategic planning for the division, as well as financial performance.
Essential Duties and Responsibilities:
Ensure that all activity in area of responsibility is conducted in accordance with the McCarl's Safety Program and Quality Program. Ensure that all employees are trained in safety and quality programs.
Lead all aspects of McCarl's safety/quality culture and a commitment to zero incidents / zero defects.
Coordinate all operational, administrative, and financial activities of designated areas of the division.Assume direct responsibility for the financial performance of these areas.
Develop annual plans and projects, including sales plan, fixed and variable expense plan, and gross and net profit plan.
Provides financial oversight and senior management for multiple construction teams through the preconstruction and construction process.
Actively participate with the pre-construction department in the bidding process, project execution phase, and scheduling pre- and post-project review meetings.
Senior Management responsibility for project performance: financial, schedule, client relations, Labor Relations.
Familiarity with all Building trades in Managers division. Have working knowledge of all PLO / CBA / NMA agreements utilized on projects.
Review project status reports, work in progress reports, and business plans, to ensure that the division is performing within established budgetary limits and time constraints.
Assure compliance of each project with all applicable federal, state, and local laws and regulations, as well as with internal McCarl's operations and personnel policies.
Oversight and Collaboration during the Preconstruction, Estimating, and proposal development process for new and existing business opportunities. Leads Contract negotiations, solutions, and development. Provide recommendations and collaborate with Executive Team to support decisions.
Provide Strategic plans for new business opportunities and foster new client relationships. Collaborate with Operations Managers to secure new work for the division.
Serves as the primary client relationship manager, who builds long-term relationships with new and existing clients to generate new business opportunities.
Establish and maintain positive, productive relationships with vendors and suppliers, as well as other McCarl's departments and managers.
Establish and maintain strong union relations by working closely with business managers and international union representatives.
Involvement in the community and industry as an influential leader through participation in organizations and memberships.
Oversee operational and fiscal activities associated with the vehicle fleet in the division.Ensure adherence of vehicles to all required codes.
Develop high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff including timely completion of employee performance appraisals.
Assume ultimate responsibility for recruiting and retaining a qualified, efficient work force throughout the department by assuring that quality employees are hired and that effective employee performance evaluations are conducted on a regular basis. Recommend adjustments in employee compensation levels according to established guidelines.
Together with HR, lead strategy for career development, progression and succession of staff.
Support and drive utilization of various McCarl's initiatives and new technologies. Develop working knowledge of all disciplines including our scanners/robotics to maintain McCarl's as a technology leader amongst industrial contractors.
Become a good corporate citizen in the community and maximize McCarl's-controlled resources to benefit company goals and objectives.
Ensure that all activity is conducted in accordance with the Company's Equal Employment Opportunity policies and Affirmative Action obligations.
Perform other activities, duties, and responsibilities as assigned.
Supervisory Responsibility:
This position has direct supervisory responsibility over the work of Operations Managers, Project Managers, Construction Managers, Field Supervisors and Sales/Administrative Staff.
This position has functional supervisory responsibility over the work of Operations Leads who perform work within the General Manager's assigned division.
Responsible for the evaluation of supervisory staff and oversee the performance of the assigned work force.
Qualifications:
Values: Integrity, Commitment to Excellence, Customer Focus, Collaboration, and Innovation
Core Competencies:Planning, Problem Solving, Results Orientation, Change Leadership, and Business Acumen
Bachelor's degree in Engineering, Construction Management, Business, OR similar type experience in a related position that provides knowledge and experience required
Minimum of twenty (20) years' experience in multi-craft construction management
Thorough understanding of Industrial Construction industry and participating markets
Expertise in at least one primary discipline within the construction industry (e.g, process piping, electrical, civil/structural, scaffold/coatings/insulation, etc.)
Prior experience serving as Project Manager or Director of construction teams, where responsibilities include construction, engineering, estimating, contracts management, and client relations
Ability/knowledge to discuss technical questions with owners concerning constructability, schedule adherence and impacts to construction
Ability to navigate client conversations to address change orders and issues related to budget performance, safety, quality and personnel challenges
Knowledge of project scheduling including float/adherence to monitor project performance
Knowledge of industrial construction standards including scheduling, contracts, coordinating and managing all disciplines and subcontractors
Active participation in construction industry professional organizations
Demonstrate skills critical for managerial success, including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical, and communication skills
Ability to work effectively with all levels of McCarl's employees, customers, suppliers, and partners
Professional verbal and written communication skills, public speaking and customer presentations
Self-starter with a strong work ethic; ability to establish and promote good customer relationships
Ability to read, analyze, and interpret technical information, financial reports, and legal documents. Comfortable responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to develop presentations and effectively communicate information to executive management, public groups, and/or boards of directors.
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Bluebeam and Viewpoint.
Travel Requirement:
This position requires over-the-road travel with overnight stays to assigned project locations. 50-75% travel (with most day travel and occasional overnight travel).
Physical Requirements:
Will regularly sit, use of hands/fingers, talk/hear. Will occasionally stand, walk, grasp, reach w/ hands/arms, bend/stoop/kneel/squat/crawl. Lift up to 20lbs. Near vision. Ability to adjust focus.
Work Environment:
Will regularly be in an office. For the most part, ambient room temperatures, lighting and traditional office equipment as found in typical office environment. Will occasionally be in a job or shop site. Moderate noise level. Employees must use personal protective equipment as deemed necessary by the industry/construction safety standards and/or by McCarl's safety policy and procedures.
To perform this job successfully, an individual must be able to perform each activity, duty and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill and/or ability required, however are not comprehensive. Items may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$57k-110k yearly est. 1d ago
Market Service Manager
Makita U.S.A., Inc. 4.3
Chicago, IL jobs
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary
Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.
Salary $80,000 - $90,000 per year plus bonus potential
Essential Job Duties
To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Embraces and promotes brand values while delivering customer care principles.
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
Prepares weekly and monthly activity reports for the assigned territory.
Presents, discusses, and understands Corporate Sales Programs.
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail.
Problem Solving - Identifies and resolves problems promptly.
Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions.
Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments.
Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed.
Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
Bilingual - Spanish preferred.
Applicants must live in or near the assigned territory.
Must be able to safely operate a moving vehicle.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This position works out of a company vehicle and makes several stops throughout the day.
Travel
Occasional travel is expected, including overnight stays.
Education and/or Experience Desired
The requirements listed below represent the knowledge, skills, and abilities required:
Bachelor's degree in business management or sales (preferred but not required).
Minimum of three years of previous management experience in sales or service.
Valid driver's license with a safe driving history.
Physical Demands
The physical demands described here are representative of those required to perform the essential job functions:
Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Regular standing, walking, stooping, bending, and reaching above the head.
Frequent sitting.
Occasional lifting, pushing, or pulling up to 70 pounds.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to ascend and descend stairs.
Continuous reach to sort miscellaneous items.
Physically and mentally able to work in environments with strict deadlines and multiple projects.
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer
This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.
Equal Opportunity Statement
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
$80k-90k yearly 2d ago
Branch Manager
Penhall Company and Penhall Technologies 4.3
Houston, TX jobs
The Branch Manager is responsible for overseeing and directing the staff and daily operations of the assigned branch. This role ensures the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community. The Branch Manager has full P&L responsibility and plays a key role in driving business growth and employee development.
Duties and Responsibilities:
Develop and implement strategic plans to drive growth within the local market.
Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines.
Champion and coordination of the internal initiation phase of the project life cycle.
Lead initiatives to enhance Penhall Company's brand awareness and reputation in the community.
Full P&L responsibility, including budgeting, forecasting, and financial reporting.
Analyze financial performance and implement strategies to maximize profitability and cost-efficiency.
Ensure branch operations are aligned with company financial objectives and guidelines.
Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression.
Create a positive, engaging workplace culture that encourages teamwork and high performance.
Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team.
Build and maintain relationships with key customers, suppliers, and community partners.
Act as the face of Penhall Company in the market, engaging in community events, trade shows, and networking opportunities.
Ensure customer satisfaction by delivering quality service and addressing customer needs promptly.
Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals.
Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives.
Conduct regular staff meetings to clearly communicate goals and objectives.
Provide guidance and leadership to enable staff to meet these goals.
Commits to regular job-site visits and completes required documentation.
Identify training needs and opportunities for staff development.
Develop and implement plans to meet those needs.
Perform other related duties as assigned by the manager.
Required Skills and Abilities:
Strong leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Proficient verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and delegate as appropriate.
Proficiency in Microsoft Office Suite or related software.
Essential Core Competencies:
Strategic Thinking: Ability to set long-term objectives and create actionable plans for market growth.
Financial Acumen: Strong understanding of P&L management, budgeting, and financial analysis to make informed decisions.
People Orientation: Commitment to employee development, engagement, and fostering a positive work environment.
Servant Leadership: Prioritizing the growth, development, and well-being of employees and team members to foster a collaborative, empowered, and highly motivated workforce..
Emotional Intelligence: High EQ with the ability to manage relationships, navigate challenges, and resolve conflicts effectively.
Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Results Orientation: Consistent focus on achieving desired outcomes and delivering high-quality performance. It involves setting clear goals, prioritizing tasks, and taking accountability for reaching specific, measurable results.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Safety Focused: Adhering to safety protocols by fostering a culture that prioritizes the well-being of employees, customers, and the community.
Education and Experience:
Associate's degree or equivalent industry experience required; Bachelor's degree preferred.
At least 3-5 years of branch management experience, with at least one year as an Assistant Branch Manager preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to walk job sites when necessary.
May be required to travel to job sites and other locations.
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
$44k-61k yearly est. 1d ago
Roofing and Sheet Metal Service Manager
Tri-State/Service Roofing & Sheet Metal Group 4.5
Wilmington, NC jobs
Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals.
Ideal Candidate
3+ years of experience in commercial roofing and sheet metal service
Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR
Well-versed in maintenance and repair of all commercial roofing systems
A good work ethic with a drive for quality results
Excellent decision-making and communication skills
Responsibilities
Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing
Develop and grow service business, maintaining customer base and increasing market share with new customers
Sell repair, maintenance, and re-roofing services
Recommend and sell roofing maintenance plans
Maintain communication with customers and ensure customer satisfaction
Manage and mentor service technicians
Oversee training of service technicians
Responsible for ongoing safety training and adherence to safety policy of service crews
Monitor quality and expediency of work
Compensation
Top pay commensurate with experience
Company-funded retirement plan
Bonus opportunity
Health insurance
Paid vacation and holidays
Access to company vehicle
The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.
$57k-80k yearly est. 4d ago
Regional Operations Director - Southeast
Assa Abloy 4.2
Orlando, FL jobs
Are you a strategic leader with a passion for operational excellence and business development? Do you excel at analyzing complex business challenges and transforming vision into actionable, results-driven strategies? Are you ready to shape the future of our Southeast Region ... leading a high-performing, multi-site team and building on a strong foundation to strengthen our regional strategy, support our employees and customers, and drive continued growth?
If you answered yes to these questions, we should talk!
ASSA ABLOY is expanding and there has never been a more exciting time to join our Team!
Come see who we are at: *******************************************
What would you do as our Regional Operations Director for the Southeast Region?
You'll spend most of your time focused on two key priorities:
* Driving performance and growth: Partner with Door Group company leaders in your region and national brand factories to enhance operational performance, meet customer needs, and strengthen satisfaction and growth.
* Leading regional business development: Collaborate with Door Group and Door Security Solutions (DSS) leadership to define regional strategy, develop programs that drive door and frame sales, and maintain close relationships with customers to continually improve their experience.
You would also:
Own and drive the regional strategy to achieve operational excellence, growth, and strong customer relationships
Drive accountability for performance and results across the Door Group companies in your region, partnering closely with local leadership.
Collaborate with national manufacturing leadership to ensure best-in-class service and the continued growth of our national brands
Partner with Door Security Solutions (DSS) leadership to develop and execute sales strategies that support regional growth
Engage directly with key regional partners and customers to strengthen relationships and improve satisfaction
Coordinate with DSS, pricing, and branding teams to deliver competitive, well-positioned solutions that maximize our portfolio
Identify and present strategic investment and product development opportunities that drive business results
Champion lean principles and operational excellence, coaching and mentoring stakeholders at all levels to embed continuous improvement
Support safe, healthy, and high-performing work environments through effective leadership and engagement with site teams
Lead, motivate, and develop your team, providing feedback, coaching, and guidance to strengthen performance and collaboration across the region
Contribute to special assignments and strategic projects as needed
Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
The Skills and Experience you need:
Bachelor's degree or equivalent experience
10+ years of experience in the door and hardware business or related industry with at least 5 years' experience in an operations or manufacturing role
7+ years' experience in a managerial role with responsibility for directing a staff
Previous acquisition experience a plus
Proven record in business planning and analysis, business development and continuous improvement
Ability to travel throughout the region and the US up to 50%
What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly, so don't wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don't look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at *******************************
Let's create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
#LI-SM1
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Orlando, FL, US, 32809
General Management
Travel Required: 31%-60%
Director
18-Jun-2026
Nearest Major Market: Orlando
$48k-91k yearly est. 8d ago
Sales Operations and Intelligence Manager
Allura USA 3.6
Houston, TX jobs
Sales Operations and Intelligence Manager
Department: Sales
Reports to: VP Sales
The Sales Intelligence Manager will lead the development and management of the company's sales CRM, reporting tools, and analytics. This role turns data into actionable insights that drive sales growth and strategic decision-making. It requires a results-driven, collaborative professional who can bridge data, sales execution, and business strategy.
Key Responsibilities
Develop, manage, and optimize the sales CRM and reporting systems.
Analyze sales and market data to uncover trends and opportunities that inform strategy.
Translate insights into clear, actionable recommendations for sales and leadership teams.
Partner cross-functionally with Sales, Marketing, Supply/Ops, IT and Finance to align goals and execution.
Create dashboards and visual reports that communicate performance and opportunities.
Train and support sales teams in using data tools and applying insights effectively.
Ability to work independently with a high degree of accuracy and attention to detail in the fast-paced environment
Demonstrate ability to communicate ideas, facts, and technical information clearly and concisely to executive level management, as well as other internal customers both verbally and written
Serve as the company's industry expert on market trends and competitive activities.
Qualifications
3+ years of experience in sales analytics, CRM management, or business intelligence.
Proficiency with Power BI, Tableau, and CRM systems (e.g., Salesforce), experience with Zonda is a plus.
Strong analytical and storytelling skills - able to turn data into business impact.
Advanced Microsoft Office skills; experience leveraging AI tools a plus.
Bachelor's degree preferred.
$41k-60k yearly est. 8d ago
Operations Manager
Baker Concrete Construction 4.5
Cincinnati, OH jobs
Travel: Up to 75%
Number of Openings: 1
Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you'll be integral to building the future of our country and our company. You'll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you'll have everything you need to define your career on your terms.
Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker.
Summary
The Operations Manager is accountable to the Executive and/or Regional Leadership for assisting in the development and implementation of the BURG business plan. Represents assigned BURG on the Regional Leadership Team and is accountable for BURG success including achievement of BURG SQP goals and profit targets. Leads Project Teams to achieve project specific goals. Contributes to the development and implementation of BURG and Company-wide initiatives, develops co-workers, and participates in Regional business development and planning. Responsible for safety in assigned BURG by perpetuating the IIF culture.
Roles and Responsibilities
The Operations Manager will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job.
Develops Assigned BURG Business Plan
Leads Project Teams to Achieve Project Specific Goals
Ensures Business Goals are Achieved
Accountable for Profit Results of Projects and/or Assigned BURG
Directs and/or Oversees Staff within Assigned Region
Accountable for Project and BURG Safety and Risk Management Processes
Ensures a Safe Work Environment
Participates in Training/Certifications
Requirements
* Bachelor's Degree from an accredited college or university and 15 years of construction experience, or 20 years of construction related experience and 10 years of experience in construction business management.
At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness.
Baker is an EOE Disability/Veterans Employer.
Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing ************************ or calling ************** and asking for HR.
Nearest Major Market: Cincinnati
$77k-105k yearly est. 8d ago
Operations Manager
Baker Concrete Construction, Inc. 4.5
Cincinnati, OH jobs
The Operations Manager is accountable to the Executive and/or Regional Leadership for assisting in the development and implementation of the BURG business plan. Represents assigned BURG on the Regional Leadership Team and is accountable for BURG succ Operations Manager, Operations, Manager, Leadership, Manufacturing, Business
$77k-105k yearly est. 8d ago
Landscape Seasonal Flowers Operations Manager
Brightview Landscapes, LLC 3.7
Bluffton, SC jobs
The Best Teams are Created and Maintained Here.
At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Operations Manager-Seasonal Flowers. Can you picture yourself here?
Here's what you'd do:
Demand for BrightView's services and exterior floral displays are increasing every day. We are seeking a proven leader with a passion for flowers, the outdoors, and high-quality standards. Join BrightView Landscape Services that prides themselves on partnership and quality landscaping that exceeds client expectations.
As a Operations Manager-Seasonal Flowers, you will be the driving force behind field productivity, design, installation, and maintenance of quality seasonal flower displays. Your leadership, work ethic, and attention to detail will elevate and help grow our existing Seasonal Flower team.
Responsibilities include:
Lead and develop the crew by training, coaching, and performance managementManage daily crew dispatch and job site inspections
Collaborate with Seasonal Color Manager to meet and exceed client expectations
Oversee scheduling, material procurement, and quality control
Enforce company policies, dress codes, and safety procedures
Utilize software systems to manage timecards and schedules
Monitor jobsite productivity
What you bring:
Strong Leadership, organization and communication skills
Passion and knowledge of southeastern flowers (both annual and perennial)
Detail oriented with a need for results and productivity
Ability to multitask, adapt to changing priorities, and manage up to 15 team members
Hands-on experience in commercial seasonal color install and maintenance
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It's Not Just a Team. It's One BrightView.
$44k-78k yearly est. 2d ago
Assistant Preconstruction Manager
Brasfield & Gorrie, LLC 4.5
Miami Springs, FL jobs
Brasfield & Gorrie has an exciting opportunity for an Assistant Preconstruction Manager in Miami, Florida. Responsibilities and Essential Duties include the following (other duties may be assigned): Multiple years of experience in managing the constr Construction, Manager, Assistant, Designer, Healthcare, Skills
$46k-61k yearly est. 7d ago
Service Operations Manager
Hitachi Global Air Power 4.0
West Valley City, UT jobs
Job title:
Service Operations Manager
Reports to:
Sr. Operations Manager
The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals.
Service Operations Leadership:
Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of inside service support personnel.
Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions.
Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Target a technician labor billable ratio level which matches company goals.
Maintain technician staffing at appropriate levels for business requirements.
Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely.
Responsible for professionalism of inside service staff.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Travel as required to drive business activity if multi-branch support required. (100% in office)
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
Education:
Associate Degree Preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with SAP brand ERP systems a plus.
Must be able to perform all functions of direct reports.
Direct reports:
Service Coordinators
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.