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Operations Administrator jobs at Mayo Clinic - 109 jobs

  • Contact Center Operations Coordinator

    Mayo Clinic Health System 4.8company rating

    Operations administrator job at Mayo Clinic

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities For a contact center-focused role, the position will support a large outpatient practice contact center operational unit. Responsibilities include: * Solution Design & Implementation: Collaborate with technical resources to develop and deploy contact center solutions, including omnichannel engagement, AI-driven interactions, telecommunications, and EHR/data integration. * Technology Expertise: Optimize contact center operations utilizing telecommunication technologies such as IVRs, Workforce Management, Call Recording, Speech Analytics, and CRM platforms to improve service delivery. * Genesys Platform Optimization: Configure and support the management of the Genesys platform to streamline workflows and elevate patient experience. * Operational Accuracy: Ensure a high-functioning system design for precise documentation, routing, and resolution of patient inquiries through integrated systems. * Performance Monitoring: Leverage real-time monitoring tools to track key performance metrics and maintain service quality standards. * Collaboration & Process Improvement: Collaborate with IT and Access Center leadership to identify opportunities for enhancements in CRM processes, while providing feedback on Genesys contact center workflows to improve overall operational performance. Qualifications Bachelor's Degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or an Associate's Degree with 13 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or High School diploma/GED with 15 years of experience in healthcare or customer service field, 3 years of which include supervisory experience. Prefer Master's Degree. Prior supervisory experience of 3 years is required. Prefer candidates with contact center experience at Mayo Clinic or externally at other contact centers. Must have working knowledge of project management concepts and applications; expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service. Demonstrates team building and leadership skills and the ability to motivate and energize others while initiating and managing change in the implementation of new programs is required. Exceptional organizational and human relation skills; strong verbal and written communication skills; problem solving and conflict management; coaching, and mentoring; computer analysis skills and an understanding of business processes are required. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases and software knowledge. Current or previous experience leading staff that schedule patient appointments within the last 3 years is preferred. For work assignments with an international focus: multilingual candidates preferred, especially those fluent in Arabic. Position will require periodic travel within the US and potentially internationally and support all Mayo locations. Requires availability to work from 6am-8pm CST and may require extended hours covering multiple time zones, holiday coverage and on-call responsibility one in every four weekends. Position is a hybrid role requiring regular on-site attendance and qualified individuals will be within 70 miles of a Mayo destination practice. Exemption Status Exempt Compensation Detail $78,936.00 - $118,456.00 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna
    $35k-41k yearly est. 9d ago
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  • IT Systems Administration Job Training Program

    Year Up United 3.8company rating

    Hollywood, FL jobs

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a BachelorÊ1⁄4s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - IT Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Hollywood, FL-33019
    $38k-49k yearly est. 1d ago
  • Operation Administrator- Broward Health (Part Time, Nights) Health

    Miami Children's 3.9company rating

    Fort Lauderdale, FL jobs

    * This position is located at Broward Health Medical Center for Part Time (approx 48 hours bi-weekly); Night shift. Acts on behalf of the Health System management team on a 24-hour basis (including weekends and holidays) in lieu of their absence. Provides operational oversight throughout the Health System and acts independently to handle crisis management, issues and interprets policies, and makes timely decisions that directly impact patient care. Acts as the administrative liaison to patients, families, employees, and external customers. Ensures timely and effective communication and collaboration among departments. Job Specific Duties * Communicates and documents pertinent information (verbal and/or electronic) in a timely manner to the administration staff and department leadership including all levels of nursing, medical, and supportive areas. Communicates issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives. * Coordinates triage activities through the Emergency Department, bed control, and Senior Executive Team. Determines necessary space, equipment, supplies, and support systems to ensure effective functioning of unit/department. * Provides judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the Health System. * Maintains a department-staffing plan that meets organizational needs. Optimizes resources to maintain facility operations. Oversees patient care while redirecting and allocating resources. * Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. Investigates and intervenes in situations involving patients, visitors, staff, and other external customers. * Performs the leadership and administrative responsibilities of management in an accurate timely matter. Maintains visibility with employees through rounds. * Provides on-site coordinator for internal/external disasters or other major events. Reacts effectively to unplanned circumstances, demands, and challenges facing the hospital. Monitors emergency action procedures and coordinate activities related to patient/staff evacuations. * Responds to and assists staff in the management of codes, traumas, fires, and other disasters; provides feedback to staff and complete appropriate reports. Supervises the shift-to-shift operations of the Health System to provide consistent quality service to internal and external customers. * Serves as a clinical and administrative resource to patient care units and support departments. Supervises patient care units by providing support to clinical staff, operational, and facility services. Minimum Job Requirements * Bachelor's Degree in Nursing (BSN) * Registered Nurse Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) - maintain active and in good standing throughout employment * CPR - American Heart Association BLS - maintain active and in good standing throughout employment * 3 years of clinical RN experience Knowledge, Skills, and Abilities * 2 years of pediatric experience preferred. * 2 years of managerial experience or demonstrated leadership abilities. * Demonstrates clinical competency in the pediatric setting. * Demonstrates knowledge of Talent Management and pay polices. * Compliance with all standards for safety, risk management, and infection control as required by enforcement agencies.
    $64k-76k yearly est. 60d+ ago
  • BP Energy Center Operations Associate- Afternoon Position!

    The Alaska Community Foundation 3.7company rating

    Anchorage, AK jobs

    About us The Alaska Community Foundation (the Foundation) is a nonprofit, public foundation with a mission of inspiring the spirit of giving and connecting people, organizations, and causes to strengthen Alaska's communities now and forever. To learn more please visit our website: alaskacf.org. POSITION SUMMARY The BP Energy Center (BPEC) Operations Associate's role is to facilitate the guest user experience and manage the basic daily operations of the center. To learn more about the Center, please visit our website: ******************************* Your Impact Guest Services 1. Greet visitors and provide them with all the assistance needed while using the facility. 2. Manage reservations and communications about using the facility. 3. Provide a safe and secure environment for users. 4. Check in/out users and confirm space is ready for user groups. 5. Direct visitors to the correct rooms. 6. Monitor the cleanliness of all shared spaces such as restrooms, coffee/tea stations, etc. Operations 1. Maintain a Monday - Thursday 11:30 am-8:30 pm schedule. 2. Assist with onsite user support, including facility technical questions, room equipment set up, catering procedures, and liaising with contractors and facility managers. 3. Assist with room cleaning and turnover in between reservations. 4. Assist with answering phones, returning emails, and directing guests to their correct rooms. 5. Assist with the reservation system, including scheduling and confirming bookings. 6. Maintain regular communications with the BPEC Manager about facility needs. What you bring 1. Your appreciation for Alaska, its people, and their interests. 2. Your excellent communication skills and enjoyment of interacting with others daily. 3. Your ability to be flexible and adjust daily as priorities shift. 4. Your good judgment and professionalism. 5. Your strong problem-solving abilities. 6. Your care for processes and detail. 7. Your enjoyment of providing an enjoyable experience for BPEC users. Position Qualifications 1. Any combination of relevant experience totaling a minimum of two (2) years of customer service and customer-facing hospitality. 2. Strong computer skills, including direct experience with a reservation system of any kind and Microsoft Office (Outlook, PowerPoint, Excel, Word, SharePoint, OneDrive, etc.). Preferences 1. Familiarity with the non-profit sector in Alaska. 2. Event management experience. What we Offer The hourly pay range is between $22 and $25 and is commensurate with experience and expertise. Application Process If you are comfortable with the salary range, meet the position qualifications, and are ready to bring your knowledge, skills, and abilities to our team, please apply for the BPEC Operations Associate position. This position will remain open until filled. Applications must be submitted at ***************************************** Please send any questions to Christine Brown at ******************************. The Alaska Community Foundation is an equal opportunity employer and welcomes a diverse pool of applicants. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to stand or sit. This role routinely uses standard office equipment such as computers, phones, multi-function machines, and filing cabinets. The employee is frequently required to climb stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance stoop, kneel, or crouch; and get in and out of vehicles. The employee must frequently lift and/or move small or large objects up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
    $22-25 hourly Easy Apply 2d ago
  • Development Operations Associate

    50Can, Inc. 3.5company rating

    Washington, DC jobs

    About 50CAN 50CAN: The 50-State Campaign for Achievement Now, a nonprofit organization that works at the local level to advocate for a high-quality education for all kids, regardless of their address. We develop local education leaders by providing them with the research, tools and ideas needed to create learning environments that best meet every child's needs. 50CAN operates campaigns in Connecticut, Delaware, Denver, Georgia, Hawaii, New Jersey, New Mexico, North Carolina, Ohio, and Tennessee and is led by CEO & Founder Marc Porter Magee. Development Associate Overview As a key member of the 50CAN national team, the Development Operations Associate is responsible for maintaining and strengthening core processes and systems to support national and local fundraising. This role is focused on donor data management and providing support for the execution of a high-volume of grant writing and fundraising efforts throughout the year. The Development Operations Associate is a virtual position and reports directly to the Director of Strategic Growth, with frequent collaboration with the VP of Strategic Growth, Grant Writing Manager, and Development Manager. Key responsibilities include: Maintaining up-to-date and accurate donor and gift records in our donor database, safeguarding the integrity of fundraising data; Leading donor recognition and gift acknowledgement-confirming donor contact information with teams across the organization and creating donor acknowledgement letters; Preparing working documents to support the development of content for a diverse, high-volume calendar of grant proposals and reports; Driving the communication of cross-team project timelines to ensure deadlines are met; Maintaining tracking systems for important dates, reporting and project metrics; Copy editing all grant documents prior to submission; Supporting with the creation of attachments for submissions; Owning the submission of grant projects through funder portals ensuring the accuracy and high-quality of all materials; Utilizing the donor database and online donation systems to pull relevant donor and gift reports, as requested; Researching grant opportunities and requirements via foundation websites and new donors as directed, using DonorSearch, public filings and internal data; Supporting the Development Manager in the execution of dynamic online fundraising campaigns throughout the year and analyzing online fundraising results to inform future campaigns; and Gather, track, and evaluate campaign metrics data to present compelling narratives of our impact to funders and other stakeholders. Growth opportunities in the role include: Exposure to grant writing best practices through involvement in the production of related materials, such as grant proposals, interim and final reports, funder emails, social media content, brochures, etc.; Development of key skills related to individual and foundation research including observing and engaging in donor cultivation and stewardship strategies; and Working with a highly-supportive, experienced development team committed to organizational success, innovation and individual growth. Who You Are We are seeking a strong project manager who is organized, proactive and can build strong relationships within the organization. In addition, the ideal candidate is: Fast-paced, urgent, and high capacity. The ideal candidate will have the ability to work quickly, under pressure, and with strong attention to detail. Committed to high standards. No matter how small the task, the ideal candidate holds themselves and their work to a high bar, is perpetually open to feedback for growth and has the ability to copy-edit their work (and the work of others). Comfortable with databases and relationship management systems. Ideal candidates have experience working with a variety of databases and/or information management systems, and are self-motivated and unafraid to explore functionalities to meet team needs. Exceptional candidates will have an interest in driving improvement to the team data processes. Driven by strong values, integrity and humility. Our core values (“PORCH”) are plussing it, optimism, relentlessness, candor and humility. The ideal candidate will enjoy collaborating with us to advance the mission in a culture defined by those values, a sense of humor, “roll up your sleeves” work ethic and a willingness to do what it takes. Working at 50CAN This position is fully remote (East Coast hours) with a starting date as soon as possible. The salary range for this position is $58,500 - $65,000 and will be determined based on experience and qualifications. This role will require some travel( In addition, 50CAN offers a comprehensive benefits package. 50CAN is an equal opportunity employer and we encourage people from diverse backgrounds to apply. How to Apply Interested applicants should apply through 50CAN's BambooHR portal here. Please submit your current resume and cover letter through the BambooHR portal.
    $58.5k-65k yearly 10d ago
  • Entertainment Operations Administrator

    Princess Cruises 4.7company rating

    New York, NY jobs

    Department Activity Team Employment Type Fixed Term Contract Location Global Workplace type Onsite Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
    $50k-78k yearly est. 60d+ ago
  • PCL - Entertainment Operations Administrator

    Princess Cruises 4.7company rating

    New York, NY jobs

    Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position. As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities The Entertainment Operations Administrator is responsible for managing the entertainment business and programming operations for the shipboard entertainment department, ensuring effective communication, planning, financials, and data tracking for the success of the operation and guest experience. They provide accurate and prompt data tracking, guiding the Cruise Director and team on key focus areas for continued success. The Entertainment Operations Administrator understands and supports overall guest flow and programming needs, reviewing guest comments and Net Promoter Scores from guest survey reports. They support the department in monitoring and resolving issues affecting the entertainment product and guests' cruise experience. They use location data within Ocean Intelligence to monitor guest flow and behavior, creating a customized schedule of entertainment for the arc of the guest experience. The Entertainment Operations Administrator coordinates with the Cruise Director to execute administrative duties accurately and efficiently, managing inventory ordering, tracking, and receiving, and supporting administration for the Enrichment program, Clergy, Guest Entertainers, and other visitors. They create, manage, and update meeting agendas, minutes, and distribution of information for the Cruise Director and Management. The Entertainment Operations Administrator also assists the Cruise Director in planning for key milestones and events, including dry dock, liaison with vendors, PR, and group scheduling. They understand and monitor the Entertainment budget and all budget-related requests, and help identify cost-saving opportunities without adversely affecting product standards. Skills, Knowledge & Expertise Candidates for the role of Entertainment Operations Administrator must demonstrate an understanding of the entertainment business and programming operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same. Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for administering an engaging and high-quality activity program, with a commitment to support overall guest flow and programming needs. Furthermore, they must be able to create a customized schedule of entertainment for the arc of the guest experience. The candidate must possess solid administrative, planning, financial, and data tracking skills. A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach. Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
    $50k-78k yearly est. 8d ago
  • Entertainment Operations Administrator

    Princess Cruises 4.7company rating

    New York, NY jobs

    Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position. As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities The Entertainment Operations Administrator is responsible for managing the entertainment business and programming operations for the shipboard entertainment department, ensuring effective communication, planning, financials, and data tracking for the success of the operation and guest experience. They provide accurate and prompt data tracking, guiding the Cruise Director and team on key focus areas for continued success. The Entertainment Operations Administrator understands and supports overall guest flow and programming needs, reviewing guest comments and Net Promoter Scores from guest survey reports. They support the department in monitoring and resolving issues affecting the entertainment product and guests' cruise experience. They use location data within Ocean Intelligence to monitor guest flow and behavior, creating a customized schedule of entertainment for the arc of the guest experience. The Entertainment Operations Administrator coordinates with the Cruise Director to execute administrative duties accurately and efficiently, managing inventory ordering, tracking, and receiving, and supporting administration for the Enrichment program, Clergy, Guest Entertainers, and other visitors. They create, manage, and update meeting agendas, minutes, and distribution of information for the Cruise Director and Management. The Entertainment Operations Administrator also assists the Cruise Director in planning for key milestones and events, including dry dock, liaison with vendors, PR, and group scheduling. They understand and monitor the Entertainment budget and all budget-related requests, and help identify cost-saving opportunities without adversely affecting product standards. Skills, Knowledge & Expertise Candidates for the role of Entertainment Operations Administrator must demonstrate an understanding of the entertainment business and programming operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same. Strong administrative and organizational skills (meeting agendas, minutes, inventory tracking). Proficiency in data analysis and reporting (e.g., guest comments, Net Promoter Scores, Ocean Intelligence data). Ability to manage budget-related tasks and identify cost-saving opportunities. Excellent communication and collaboration skills for working with Cruise Director, Enrichment program, and vendors. Competence in MS Office Suite (Excel, Word, PowerPoint) for reporting and documentation. Detail-oriented, proactive, and able to handle multiple priorities. Strong problem-solving skills and ability to work under pressure. Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy: A competitive salary package. Your own comfortable single cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.
    $50k-78k yearly est. 8d ago
  • Operations Administrator

    Family First, Inc. 4.2company rating

    Tampa, FL jobs

    Operations Administrator Family First is seeking a dedicated and detail-oriented operations administrator. The ideal individual will have strong written and oral communication, administrative, and organizational skills and the ability to maintain a realistic balance among multiple priorities. The successful candidate will contribute to operational efficiency. Reports to the director of operations Job Description Handle certificate of insurance requests. Ordering and maintaining office supplies. Answers Family First incoming phone lines. Serves as the IT support ticket backup. Assist Director of Operations with compliance matters and compliance reporting. Assists the Director of Operations with securing information for contractor agreements. Draft and prepare correspondence for internal announcements. Create purchase orders, order supplies, and handle logistics to keep our team and events running smoothly. Monthly Reporting: Assist the team with gathering data for monthly, quarterly, and annual reporting. Meetings & Documentation: Schedule meetings, take notes (can use AI) and document assignments from meeting. Project Management: Use our project management tools to drive efficiency and achieve excellence across our department's initiatives by documenting and tracking projects and support assigned Operational project management tasks as required. Trafficking Key Inquiries: Serve as the first point of contact for incoming online requests, ensuring swift and helpful responses that keep us connected to our audiences. Contribute to the development of processes and workflows for the operations team and the organization to enhance overall success and efficiency. Provide other support for Operations team as needed. Requirements Ability to manage multiple projects simultaneously and stay organized in a fast-paced environment Significant attention to detail and accuracy A collaborative, team-first mindset with strong interpersonal skills Problem Solving and continuous improvement mindset. Strong written communication skills for email, reporting, and documentation Proficient in Microsoft Office; experience with project management or CRM tools a plus College degree (AA or higher) Minimum 2+ years of professional experience in support, project coordination, or related fields Ability to work in our Tampa Westshore office Monday - Friday 8:15 AM - 4:45 PM EST
    $26k-34k yearly est. 12d ago
  • Site Administrator

    Children's Home Society of Florida 3.9company rating

    West Palm Beach, FL jobs

    Children's Home Society of Florida Since opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come. Join our team to continue to do good and create history serving Florida's children and families! The Site Administrator provides oversight of the facility, coordinates activities and services offered at the site, and provides administrative support to program leadership. Overall, the Site Administrator contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families. WHY JOIN CHS? * Uplifting mission-driven work culture * Make an impact in your community and become a part of Florida's history! * Growth and professional development opportunities * Great benefits package, including generous paid time off and holidays Primary Job Functions 1. Oversee BRIDGES facility and provide administrative and coordination assistance to the program. * Oversee facilities such as coordination of space planning and building/equipment maintenance. * Collect and maintain supporting data/information for all designated service delivery activities. * Coordinate data collection (such as surveys, attendance at events, pre/post test scores) among program teams, service partners and programs. * Support the scheduling of events and activities such as parent/family activity night or workshops. * Maintain the Community Calendar for events and activities. * Provide administrative support, which may include clerical duties, database entry and maintenance. * Provide meeting support, take and transcribe notes to produce meeting minutes, prepare and distribute handouts, etc. * Provide coverage as receptionist and perform tasks such as answering telephones, opening and distributing mail, etc. * Order and maintain adequate office supplies. 2. Contribute to a positive, engaging work environment. * Develop a strong knowledge base and stay current on job-related issues and trends. * Participate actively in departmental meetings, training and education, as well as the quality process. * Comply with CHS's code of conduct, policies, procedures and other obligations. * Assist with training other team members and providing back up when necessary. * Pick up projects on the fly; perform other duties as assigned from time to time. * Demonstrate the CHS Common Bond values in the performance of all job duties. Job Qualifications Education, Licenses & Certifications: * High school diploma or GED equivalent, required. * Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required. Experience: * Two years of administrative support experience, required. * Experience working in a social service or non-profit organization, preferred. Knowledge, Skills and Abilities Knowledge of: * OFFICE ADMINISTRATION | DATABASE AND SPREADSHEET APPLICATIONS Skills and proficiency in: * Planning, project management, organization and time management * Oral and written communication, including presentation and platform * Collaboration and teamwork, consulting and facilitation, coaching and mentoring * Computer systems and MS Office, including Word, Excel and Outlook * 45-50 wpm typing speed Ability to: * Operate office equipment * Speak, read and write English at the high school level, including accurate spelling and grammar * Perform at a high level of autonomy, with general supervision. * Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments. * Commit to providing high customer satisfaction with positive service delivery results. * Meet critical deadlines, while maintaining attention to detail, accuracy and quality. * Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries. * Demonstrate the behaviors of our CHS Common Bond Values * Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change. Together, good can be done.
    $24k-36k yearly est. 38d ago
  • Baseball Operations Associate Analyst

    San Francisco Giants 4.5company rating

    Arizona jobs

    Title: Baseball Operations Associate AnalystDepartment: Baseball OperationsLocation: ArizonaStatus: Part-Time; Non-ExemptDuration: February 2026 - October 2026 The individual in this role will provide comprehensive analytics and technology support to both on-site and remote staff, while contributing to the successful implementation of key organizational initiatives. The ideal candidate will possess strong technical expertise and the ability to communicate complex information clearly to non-technical audiences. They should also demonstrate a genuine passion and intellectual curiosity for the game of baseball. Position Responsibilities:· Provide statistical analysis and quantitative research to support Player Development staff· Execute Minor League pre- and post-game reporting needs· Develop new tools and dashboards to facilitate the flow of actionable information· Conduct research for ad-hoc requests from coaches & staff· Utilize technology and information to assess player strengths and areas of development· Ensure data upload and ingestion quality for Minor League Affiliate ball-tracking files· Support data collection needs, including but not limited to operating technologies like Trackman Portable, Blast, Rapsodo, Trackman Skills and Qualifications: · Understanding of current baseball analytics topics · Strong communication and attention to detail· Experience with Excel and SQL, R, or Python· Ability to work evenings, weekends, and holidays· Ability to speak Spanish is a plus At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you. All employment applications are reviewed upon receipt.
    $46k-64k yearly est. Auto-Apply 60d+ ago
  • Partner Services Administrator

    Family First, Inc. 4.2company rating

    Tampa, FL jobs

    Job Description Partner Services Administrator Join us on a mission to create lasting impact through family-oriented initiatives that strengthen communities and inspire meaningful change. Reporting to the director of partner services, the partner services administrator will be a key player in coordinating government contract deliverables that support groundbreaking campaigns and events. This role is part of a passionate team dedicated to amplifying the reach and influence of All Pro Dad, iMOM, and related initiatives. Responsibilities As partner services administrator, you'll be at the forefront of bringing high-impact projects to life. You'll assist the team in our development of strong partnerships, supporting initiatives that elevate our brands and create memorable experiences. If you like a multi-faceted support role and get excited by the chance to bring structure and excellence to mission-driven work, this role is for you. Project Management: Use our project management tools to drive efficiency and achieve excellence across our department's initiatives by documenting and tracking projects. Contract Manager Support: Assist PS Managers as needed with contract execution and reporting. Meetings & Documentation: Schedule meetings, take notes (can use AI) and document assignments from meeting. Trafficking Key Inquiries: Serve as the first point of contact for incoming online requests, ensuring swift and helpful responses that keep us connected to our audiences. Monthly Reporting: Assist the team with gathering data for monthly/quarterly and annual reporting. Support High-Impact Events: Play a pivotal role in assisting with events from packing, shipping, followup thank yous, packing/unpacking pod, to occasional on-site support, to create unforgettable, family-centered experiences. Streamline Collaboration: Schedule and coordinate meetings with key internal and external partners, building a seamless workflow across multiple projects. Optimize Resource Procurement: Manage purchase orders, order supplies, and handle logistics to keep our team and events running smoothly. Book Distribution: Assist with ordering and distribution of books that inspire families across the country. Organize Team Travel: Coordinate and book travel for team members, ensuring smooth, stress-free logistics. Be Part of a Vision Bigger than Us This role offers a chance to be part of something meaningful and impactful. You'll have a front-row seat to the inner workings of campaigns and events that inspire families and communities. You'll build invaluable skills, collaborate with passionate partners, and see firsthand the power of mission-driven work. Are You Ready to Make an Impact? We're looking for someone who thrives in a dynamic environment and is eager to contribute to a team that's shaping a brighter future for families everywhere. If you're excited to support a team for a cause that matters, apply today and help us bring our vision to life. Requirements: Ability to manage multiple projects simultaneously and thrive in a fast pace environment A collaborative mindset, thriving in group settings where problem-solving and teamwork are key Tech-savviness, including proficiency with Microsoft Office and online project management tools College/AA degree preferred but not required 1-3+ years of experience, with an interest in community-building and social initiatives Hybrid work environment; 2 days in Tampa Westshore area office. Monday - Friday 8:15 AM - 4:45 PM
    $28k-39k yearly est. 12d ago
  • Office Coordinator

    Isaiah 3.8company rating

    Saint Paul, MN jobs

    Job Description Office Coordinator Full-time, non-exempt, starting pay $30/hour (increase based on qualifications) We're a mission-driven nonprofit committed to realizing a multi-faith, multi-racial democracy in Minnesota. Our team is collaborative, passionate, and driven by our values-and we're looking for a temporary Office Coordinator who shares our commitment to excellence. About the Role: We're seeking a detail-oriented, adaptable Office Coordinator who thrives on being in the support role in a team. This role is critical to the smooth functioning of our office and requires a mix of standard administrative responsibilities and more complex logistical tasks. The right candidate will be calm under pressure, organized, and take pride in enabling others to succeed. Key Responsibilities: Daily Operations & Administrative Support Answer phones, voicemails, and emails; direct inquiries to the appropriate team members. Manage four different Gmail inboxes. Manage meeting space calendars and support with internal scheduling. Handle print jobs, mail/package delivery, and general office flow. Track and order office supplies; maintain a tidy and functional workspace. Coordinate food and orders for meetings-considering budget, dietary needs, and reliability. Communicate with vendors (e.g., copier/printer service providers). Data Entry & Reporting Perform accurate and timely data entry for organizational tracking. Understand how the data is used and ensure accuracy and context. Event Support Assist in planning and logistics for in-person and virtual events. Research venues, gather pricing, and prepare materials. Staff registration tables and manage day-of event needs (occasional evenings/weekends). Personnel & Finance Assistance Assist with onboarding tasks such as I-9 verification and policy review (training provided). Scan and redact checks, help prepare deposit slips for the accountant. Coordinate logistics for staff and volunteer travel (e.g., flight payments). What We're Looking For: Experience in office administration, operations, or logistics. Proficiency with Google Workspace (Gmail, Calendar, Drive, Sheets, Docs). Organized, self-motivated, and comfortable juggling multiple priorities. Strong communication skills and a helpful, low-ego approach. Familiarity with or interest in nonprofit or mission-aligned work. Ability to work in-person on-site. Nice to Have (But Not Required): Experience supporting events or managing travel logistics. Comfort with basic tech troubleshooting. Prior experience in a nonprofit or mission-driven setting. ________________________________________ To Apply: Please send a resume and a brief cover letter or brief statement explaining your interest and fit for the role. We will be interviewing on a rolling basis. Powered by JazzHR aqk99rqliz
    $30 hourly 1d ago
  • Office Administrator

    Eco Material Technologies Inc. 4.8company rating

    Cartersville, GA jobs

    The Office Administrator manages the day-to-day operations of the organization's office and business functions. This includes but is not limited to managing all aspects of the billing process, data entry, customer service, preparing reports for the plant/department managers, preparing for the annual/monthly meeting and all other duties assigned. ESSENTIAL FUNCTIONS: Comply with Eco Material Technologies Safety Policies and Procedures Assists supervisors and managers with daily attendance, attendance tracker, time keeping, schedules, reports and any other duties assigned. May be a member of site safety committee. Working with new hires getting them accumulated to the facility, ADP and ensures they have all safety equipment to perform job duties. Respond to and track inbound request and visitor compliance. Regular attendance, timeliness, and scheduling flexibility KNOWLEDGE, SKILLS AND ABILITIES Proficiency with any of the following depending on location: Gmail, Google Drive, Google Docs, Microsoft Word, Excel, Microsoft Office Suite, Internet skills, and Timeslips. Creative problem-solving skills. Strong MS office skills. Manage large amounts of information effectively while paying attention to the smallest details. Excellent communication/telephone skills. Excellent communication both verbal and written, time/project management, organizational skills. Detailed oriented with strong organizational skills. Ability to interact successfully with both internal and external customers at all levels. Ability to multi-task, prioritize, and be flexible with changing business needs in a team environment. Organization and maintenance of office and marketing supply inventories. Facilitate effective internal communications. Assist in preparation of presentations & reports. Coordinate meetings and ensure the distribution of all communication is efficient and compliant to company's policies. Problem solver. EDUCATION AND/OR EXPERIENCE The employee should have the following: High School Diploma or equivalent 1 - 3 years' experience in an office environment ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The employee should possess the ability to: Prolong standing or in stationary position. Complete repetitive movements such as typing. Be exposed to sounds or noise levels that maybe uncomfortable. Complete repetitive movements. Wear all required personal protective equipment (hearing, vision and hardhat protection). Lift/move/transport items up to 25 pounds. Ability to move or traverse about the facilities. Ability to work around dust, chemicals, and other substances, and in various environmental conditions. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
    $32k-37k yearly est. Auto-Apply 60d+ ago
  • Branch Admin Coordinator - I.G. Homes Branch

    Boys & Girls Clubs of The Valley 4.1company rating

    Phoenix, AZ jobs

    FLSA STATUS: Non-Exempt REPORTS TO: Branch Director This is a temporary interim position for Branch Administrative Coordinator. The Branch Admin Coordinator is responsible for coordinating the front desk receptionist and administrative duties for the branch. Responsibilities include: greeting members and visitors, compiling and tracking information for reports, entering data into club database system and supporting the Food program. JOB RESPONSIBILITIES Receives and processes membership applications and session enrollments Supports the administration of the Food program Manages member attendance records Manages front desk reception area Manages receipt of all membership payments EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION Must possess a high school diploma or equivalency certificate and 6 months of work related Customer Service experience Must obtain/maintain a current CPR, First Aid, and Food Handler's Certification (within first 90 days of employment) Must have and maintain a valid Arizona driver's license KNOWLEDGE, ABILITY and SKILLS Working knowledge of federal and state laws and company policies and procedures Ability to participates in investigations Ability to support the physical property and assets of the Club Ability to maintain and cultivate excellent member/family and community relationships and possess excellent customer service skills Ability to interact effectively and communicate (in writing and orally) with a variety of youth, staff, volunteers, families, and community members. Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation English/Spanish speaking is preferable WORKING CONDITIONS and DRIVING Travel between Boys & Girls Club of the Valley sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Club of the Valley Work is primarily performed in the Club and local community Hours are based on school calendar - evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required
    $24k-31k yearly est. Auto-Apply 3d ago
  • Branch Admin Coordinator - I.G. Homes Branch

    Boys & Girls Clubs of The Valley 4.1company rating

    Phoenix, AZ jobs

    Job Description FLSA STATUS: Non-Exempt REPORTS TO: Branch Director for Branch Administrative Coordinator. The Branch Admin Coordinator is responsible for coordinating the front desk receptionist and administrative duties for the branch. Responsibilities include: greeting members and visitors, compiling and tracking information for reports, entering data into club database system and supporting the Food program. JOB RESPONSIBILITIES Receives and processes membership applications and session enrollments Supports the administration of the Food program Manages member attendance records Manages front desk reception area Manages receipt of all membership payments EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION Must possess a high school diploma or equivalency certificate and 6 months of work related Customer Service experience Must obtain/maintain a current CPR, First Aid, and Food Handler's Certification (within first 90 days of employment) Must have and maintain a valid Arizona driver's license KNOWLEDGE, ABILITY and SKILLS Working knowledge of federal and state laws and company policies and procedures Ability to participates in investigations Ability to support the physical property and assets of the Club Ability to maintain and cultivate excellent member/family and community relationships and possess excellent customer service skills Ability to interact effectively and communicate (in writing and orally) with a variety of youth, staff, volunteers, families, and community members. Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation English/Spanish speaking is preferable WORKING CONDITIONS and DRIVING Travel between Boys & Girls Club of the Valley sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Club of the Valley Work is primarily performed in the Club and local community Hours are based on school calendar - evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required
    $24k-31k yearly est. 3d ago
  • Branch Admin Coordinator

    Boys & Girls Clubs of The Valley 4.1company rating

    Mesa, AZ jobs

    FLSA STATUS: Non-Exempt REPORTS TO: Unit Director The Branch Administrative Coordinator is responsible for coordinating the front desk receptionist and administrative duties for the branch. Responsibilities include: greeting members and visitors, compiling and tracking information for reports, entering data into club database system and supporting the Food program. JOB RESPONSIBILITIES Receives and processes membership applications and session enrollments Supports the administration of the Food program Manages member attendance records Manages front desk reception area Manages receipt of all membership payments EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION Must possess a high school diploma or equivalency certificate and 6 months of work related Customer Service experience Must obtain/maintain a current CPR, First Aid, and Food Handler's Certification (within first 90 days of employment) Must have and maintain a valid Arizona driver's license KNOWLEDGE, ABILITY and SKILLS Working knowledge of federal and state laws and company policies and procedures Ability to participates in investigations Ability to support the physical property and assets of the Club Ability to maintain and cultivate excellent member/family and community relationships and possess excellent customer service skills Ability to interact effectively and communicate (in writing and orally) with a variety of youth, staff, volunteers, families, and community members. Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation WORKING CONDITIONS and DRIVING Travel between Boys & Girls Club of the Valley sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Club of the Valley Work is primarily performed in the Club and local community Hours are based on school calendar - evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required EXPECTATION of EXCELLENCE Boys & Girls Club of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these six Pillars of Excellence: ACCOUNTABILITY We act with integrity, accept responsibility for our actions and fulfill our commitments. TEAMWORK We thrive on collaboration and believe we can achieve greatness together. HEALTHY LIVING We strive for energizing integration of work and home and support a healthy lifestyle to model for our Club Kids. CLARITY We are open, honest and respectful in our communication, direction and interactions. PASSION We genuinely care about our mission and believe “Kids come first”! INNOVATION We are creative problem solvers, empowered to take action and always striving for unique and new ways to improve programs and procedures.
    $24k-31k yearly est. Auto-Apply 3d ago
  • Coordinator of Catholic Schools' Office

    The Catholic Diocese of St. Petersburg 4.1company rating

    Florida jobs

    Office of Catholic Schools Diocese of Saint Petersburg The Coordinator of Catholic Schools' Office provides high-level administrative and program support to the Superintendent, Associate Superintendents, and the Office of Catholic Schools. This role serves as a key liaison between diocesan leadership and Catholic school communities, supporting certification, accreditation, scholarships, financial processing, communications, events, and daily office operations in support of the mission of Catholic education. Key Responsibilities Provide administrative support to the Superintendent and Associate Superintendents, including initial contact for parent concerns, calendar management, correspondence, meeting coordination, and office communications. Serve as liaison between the Superintendent s Office, school administrators, diocesan clergy, diocesan departments, and other school stakeholders. Manage educator certification (CE Tracker and Florida DOE), transcript and verification requests, and accreditation support. Support scholarship and grant processes, including FACTS Tuition Management, CSTAG allocations, and Title IIA/IVA reimbursements. Process invoices, reimbursements, vendor payments, and service awards; ensure timely and accurate billing. Assist with statistical, compliance, and reporting data for diocesan and external agencies. Manage Office of Catholic Schools communications, including the Weekly Update, webpage content, and social media support. Coordinate Office of Catholic Schools events, meetings, workshops, and special projects; occasional travel within the diocese is required. Manage the Catholic Schools online employment system and assist applicants and administrators. Maintain international student records, including SEVIS compliance. Serve as primary support for the ACE Program / Notre Dame ACE Teaching Fellows Program. Perform general clerical and office support duties while maintaining confidentiality and professionalism. Qualifications Must support the teaching of the Catholic Church in his/her public and personal life. High school diploma or equivalent required; minimum three years of related administrative experience. Strong organizational, communication, and interpersonal skills. Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, web-based tools, basic graphic design platforms (e.g., Canva), and ability to learn new platforms as needed. Ability to maintain confidentiality, manage multiple priorities, and work accurately under pressure. Bilingual English/Spanish preferred. Working Conditions Position is based at the Pastoral Center with standard office equipment and support. As a ministerial representative of the Bishop and the Catholic Church, the Coordinator of Catholic Schools' Office must support the teaching of the Catholic Church in his/her public and personal life. S/he must successfully pass a Level II FBI background screening and complete Safe Environment Training.
    $29k-38k yearly est. 31d ago
  • Contact Center Operations Coordinator

    Mayo Clinic 4.8company rating

    Operations administrator job at Mayo Clinic

    **Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** For a contact center-focused role, the position will support a large outpatient practice contact center operational unit. Responsibilities include: - **Solution Design & Implementation** : Collaborate with technical resources to develop and deploy contact center solutions, including omnichannel engagement, AI-driven interactions, telecommunications, and EHR/data integration. - **Technology Expertis** e: Optimize contact center operations utilizing telecommunication technologies such as IVRs, Workforce Management, Call Recording, Speech Analytics, and CRM platforms to improve service delivery. - **Genesys Platform Optimization** : Configure and support the management of the Genesys platform to streamline workflows and elevate patient experience. - **Operational Accuracy** : Ensure a high-functioning system design for precise documentation, routing, and resolution of patient inquiries through integrated systems. - **Performance Monitoring** : Leverage real-time monitoring tools to track key performance metrics and maintain service quality standards. - **Collaboration & Process Improvement** : Collaborate with IT and Access Center leadership to identify opportunities for enhancements in CRM processes, while providing feedback on Genesys contact center workflows to improve overall operational performance. **Qualifications** Bachelor's Degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or an Associate's Degree with 13 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or High School diploma/GED with 15 years of experience in healthcare or customer service field, 3 years of which include supervisory experience. Prefer Master's Degree. Prior supervisory experience of 3 years is required. Prefer candidates with contact center experience at Mayo Clinic or externally at other contact centers. Must have working knowledge of project management concepts and applications; expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service. Demonstrates team building and leadership skills and the ability to motivate and energize others while initiating and managing change in the implementation of new programs is required. Exceptional organizational and human relation skills; strong verbal and written communication skills; problem solving and conflict management; coaching, and mentoring; computer analysis skills and an understanding of business processes are required. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases and software knowledge. Current or previous experience leading staff that schedule patient appointments within the last 3 years is preferred. For work assignments with an international focus: multilingual candidates preferred, especially those fluent in Arabic. Position will require periodic travel within the US and potentially internationally and support all Mayo locations. Requires availability to work from 6am-8pm CST and may require extended hours covering multiple time zones, holiday coverage and on-call responsibility one in every four weekends. Position is a hybrid role requiring regular on-site attendance and qualified individuals will be within 70 miles of a Mayo destination practice. **Exemption Status** Exempt **Compensation Detail** $78,936.00 - $118,456.00 / year **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
    $35k-41k yearly est. 9d ago
  • Branch Admin Coordinator

    Boys & Girls Clubs of The Valley 4.1company rating

    Gilbert, AZ jobs

    FLSA STATUS: Non-Exempt REPORTS TO: Unit Director The Branch Administrative Coordinator is responsible for coordinating the front desk receptionist and administrative duties for the branch. Responsibilities include: greeting members and visitors, compiling and tracking information for reports, entering data into club database system and supporting the Food program. JOB RESPONSIBILITIES Receives and processes membership applications and session enrollments Supports the administration of the Food program Manages member attendance records Manages front desk reception area Manages receipt of all membership payments EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION Must possess a high school diploma or equivalency certificate and 6 months of work related Customer Service experience Must obtain/maintain a current CPR, First Aid, and Food Handler's Certification (within first 90 days of employment) Must have and maintain a valid Arizona driver's license KNOWLEDGE, ABILITY and SKILLS Working knowledge of federal and state laws and company policies and procedures Ability to participates in investigations Ability to support the physical property and assets of the Club Ability to maintain and cultivate excellent member/family and community relationships and possess excellent customer service skills Ability to interact effectively and communicate (in writing and orally) with a variety of youth, staff, volunteers, families, and community members. Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation WORKING CONDITIONS and DRIVING Travel between Boys & Girls Club of the Valley sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Club of the Valley Work is primarily performed in the Club and local community Hours are based on school calendar - evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required EXPECTATION of EXCELLENCE Boys & Girls Club of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these six Pillars of Excellence: ACCOUNTABILITY We act with integrity, accept responsibility for our actions and fulfill our commitments. TEAMWORK We thrive on collaboration and believe we can achieve greatness together. HEALTHY LIVING We strive for energizing integration of work and home and support a healthy lifestyle to model for our Club Kids. CLARITY We are open, honest and respectful in our communication, direction and interactions. PASSION We genuinely care about our mission and believe “Kids come first”! INNOVATION We are creative problem solvers, empowered to take action and always striving for unique and new ways to improve programs and procedures.
    $24k-31k yearly est. Auto-Apply 60d+ ago

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