Patient Care Specialist jobs at Mayo Clinic - 41 jobs

The Patient Care Specialist (PCS) provides direct and indirect patient care under the supervision of the Registered Nurse (RN) and accepts delegation from care team members: physicians, advanced practice providers, RN, LPN, MA in meeting the needs of the patient/family. The direct care role includes providing care, collecting and documenting patient care data and communicating information to patients, families, and care team members. In the indirect patient care role, the PCS supports the unit by helping to maintain the environment of care and performing unit-based clerical duties. The PCS demonstrates strong organizational skills and teamwork. A commitment to continuous learning, quality, and excellence are important components of this role. Utilization of multiple computer applications is required. This role will work with patients throughout the life span with multiple conditions. Must be 18 years old. High School Diploma/GED preferred. Patient Care Specialist, Heath Unit Coordinator (HUC), CNA/PCA experience preferred. Ability to read and communicate effectively in English required. Demonstration of medical terminology preferred. Working knowledge of computers and software applications required. Self-motivated/independent. Able and willing to work with all populations served. Demonstrated ability to react calmly and effectively in emergency situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Must be well organized, detail-oriented, accurate and efficient. License or Certification: Maintains BLS (Basic Life Support) for Health Care Providers from one of the following programs: 1. American Heart Association 2. American Red Cross If a candidate does not currently have their Basic Life Support certification, it will be included as part of the orientation program.

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives. We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for. This is a full-time, benefits-eligible position and the tentative schedule (after training is completed) for this position is: Monday thru Friday / 8:00 am to 4:30 pm. The Patient Access Scheduler position is responsible for: * Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. * Directs calls to appropriate area for services not provided in Patient Access Scheduling. * Receives requests for information and ensures that material is distributed in a timely manner. * Schedules, admits, and pre-authorizes insurance for all patients in area assigned. * Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. * Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Required Qualifications * 2 years in a direct customer facing sales or service setting Preferred Qualifications * Associate of Arts Associates Degree or completion of medical terminology program * 2 years experience in a medical setting Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives. We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for. This is a part-time (64 hours per two-week pay-period), benefits-eligible position and the tentative schedule (after training is completed) for this position is: Monday, Thursday, Friday, Saturday / 8:30 am to 5:00 pm. The Patient Access Scheduler position is responsible for: * Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. * Directs calls to appropriate area for services not provided in Patient Access Scheduling. * Receives requests for information and ensures that material is distributed in a timely manner. * Schedules, admits, and pre-authorizes insurance for all patients in area assigned. * Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. * Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Required Qualifications * 2 years in a direct customer facing sales or service setting Preferred Qualifications * Associate of Arts Associates Degree or completion of medical terminology program * 2 years experience in a medical setting Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives. We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for. This is a full-time, benefits-eligible position and the tentative schedule (after training is completed) for this position is: Monday thru Friday / 8:30 am to 5:00 pm. The Patient Access Scheduler position is responsible for: * Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. * Directs calls to appropriate area for services not provided in Patient Access Scheduling. * Receives requests for information and ensures that material is distributed in a timely manner. * Schedules, admits, and pre-authorizes insurance for all patients in area assigned. * Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. * Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Required Qualifications * 2 years in a direct customer facing sales or service setting Preferred Qualifications * Associate of Arts Associates Degree or completion of medical terminology program * 2 years experience in a medical setting Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives. We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for. This is a full-time, benefits-eligible position and the tentative schedule (after training is completed) for this position is: Monday thru Friday / 9:00 am to 5:30 pm. The Patient Access Scheduler position is responsible for: * Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. * Directs calls to appropriate area for services not provided in Patient Access Scheduling. * Receives requests for information and ensures that material is distributed in a timely manner. * Schedules, admits, and pre-authorizes insurance for all patients in area assigned. * Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. * Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Required Qualifications * 2 years in a direct customer facing sales or service setting Preferred Qualifications * Associate of Arts Associates Degree or completion of medical terminology program * 2 years experience in a medical setting Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Patient Care Specialist (PCS) provides direct and indirect patient care under the supervision of the Registered Nurse (RN) and accepts delegation from care team members (physicians, advanced practice providers, RNs, LPNs, and MAs) in meeting the needs of the patient/family. The direct care role includes providing care, collecting and documenting patient care data and communicating information to patients, families, and care team members. In the indirect patient care role, the PCS supports the unit by helping to maintain the environment of care and performing unit-based clerical duties. The PCS demonstrates strong organizational skills and teamwork. A commitment to continuous learning, quality, and excellence are important components of this role. Utilization of multiple computer applications is required. This role will work with patients throughout the life span with multiple conditions. Qualifications Must be at least 18 years old. High School Diploma/GED preferred. PCS, HUC, MA, NS, or Ward Clerk experience preferred. Demonstration of medical terminology preferred. License or Certification: Basic Life Support (BLS) for Healthcare Providers from one of the following programs: 1. American Heart Association 2. American Red Cross If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the accepted programs listed above, certification will be included as part of the orientation program. Exemption Status Nonexempt Compensation Detail $20.00 - $25.92 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 72 Schedule Details Monday - Friday, clinic day shift. May be required to float to other units if needed. May be required to float to Faribault if needed. Weekend Schedule Not applicable at this time. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Elizabeth Brownewell

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Fairview Range is looking for a Patient Access Coordinator II to join our care team at the Fairview Mesaba Clinic in Hibbing, MN! The Patient Access Coordinator II (PAC II) performs clerical tasks such as answering phones and processing paperwork. The PAC II often acts as a liaison between patients, nurses, providers, and different departments within the clinic or hospital or other care facility. Other tasks can include but are not limited to scheduling procedures, internal and external referrals, and ordering medical and office supplies. PAC II's are part of a broader medical team and are expected to keep pace with the potentially hurried and stressful environments in which they work. Under direction of an RN or LPN, processes physician's orders, assists with unit maintenance, and other duties as assigned. Schedule: This position is full time, working 72-80 hours per two weeks, 8-hour Day/Evening shifts and weekends as needed. This position will be primarily based in Hibbing, but may provide coverage in Nashwauk and Mountain Iron as needed Internal posting through 1/20/26. About this facility We provide high quality health care for the entire family from newborn to geriatric, with the full range of primary and specialty care services. With clinics located in Hibbing, Mountain Iron, and Nashwauk, we provide convenient and easy access to our care services. Through our relationship with M Health Fairview, your local primary care provider can extend direct access to the physician specialists and advanced services offered by University of Minnesota Physicians to you and your family. * 60+ service lines * Primary care includes over 20 providers and more than 50 support staff that see patients in Hibbing, Mt. Iron, and Nashwauk. * Specialty care includes over 35 providers and more than 40 support staff that see patients in Hibbing and Mt. Iron. * Specialty departments include surgical services, orthopedics, OB/GYN, ENT, allergy, wound care, podiatry, and more. * Care team includes Physicians, Advanced Practice Providers, RN Care Coordinators, RNs, LPNs, MAs, Patient Access Coordinators * Hospital-based clinic system About Fairview Range Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), and Fairview Range Home Care and Hospice. Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other. Patient Access Coordinator II Job Responsibilities * Assisting care team in processing various forms and refill requests daily. * Obtaining prior authorization and verification of coverage for insurance if necessary. * Collecting and verifies all patient data from patients and enter in to the EMR accurately at the time of scheduling. * Coordinating and schedule outreach and ancillary appointments for the providers. * Greeting patients in a prompt and pleasant manner and directs them to the appropriate locations. * Fixing errors in assigned EMR work queues daily as they pertain to revenue cycle and referral orders. * Maintaining a safe and clean patient environment. Required Qualifications * High School Diploma or equivalent. * 3 months Patient Access Coordinator I or similar experience Preferred Qualifications * Knowledge of medical terminology * Experience in Registration and Scheduling * Experience with insurance verification * Understanding of various health insurance plans * Certified Revenue Cycle Specialist Benefit Overview Fairview Range offers a generous benefits package, including but not limited to medical, dental, vision, PTO and Sick and Safe Time, tuition reimbursement, retirement and more! Please follow this link for additional information: ******************************************* Compensation Disclaimer The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. This position is approved for 48 hours every two weeks. Schedule Week 1: 11:00pm - 6:00am Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Week 2: OFF all 7 nights Responsibilities * The job expectations for the AFR role includes, but is not limited to the following: * Provide scheduling and registration support for patients. * Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors. * Manage daily worklists and resolve assigned tasks in a timely and efficient manner. * Adhere to all compliance and regulatory requirements. * Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement. * · Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. * o Partners with patient care giver in care/decision making. * o Communicates in a respective manner. * o Ensures a safe, secure environment. * o Individualizes plan of care to meet patient needs. * o Modifies clinical interventions based on population served. * o Provides patient education based on as assessment of learning needs of patient/care giver. * · Fulfills all organizational requirements. * o Completes all required learning relevant to the role. * o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards. * · Fosters a culture of improvement, efficiency and innovative thinking. * · Performs other duties as assigned. Required Qualifications * 1 year of customer service experience * 1 year of applicable computer knowledge and skills Preferred Qualifications * High school diploma, GED, or post-secondary education * Previous experience in a clinical setting with registration experience Benefit Overview Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: ******************************************* Compensation Disclaimer The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

This .8 RNCC position supports NICU and Mom/Baby at Masonic Children's Hospital. They provide comprehensive care coordination of patients as assigned. The care coordinator assesses the patient's plan of care and develops, implements, monitors, and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient's health care needs. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the quality of clinical services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. This position has responsibility to determine how to best accomplish functions within established procedures, consulting with leader on any unusual situations. Internal customers include all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External customers include physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies. Responsibilities * Manages patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes. * Acts as one point of contact for patients, physicians, and care providers throughout the patient's hospitalization. * Initiates/implements transition functions and activities for patients communicating with patients, families, and the health care team to ensure seamless transitions. * Assesses patient admissions and continued stay utilizing evidence-based criteria. * Contributes to the development and implementation of individualized patient care plans. * Collaborates with health care team partners and patients/family to manage the patient discharge plan. * Effectively communicates the plan across the continuum of care. * Assist in the development and implementation of process improvement activities to achieve optimal clinical, financial and satisfaction outcomes. * Enables efficiency in care by identifying and reducing delays, ensuring appropriate level of care, facilitating length of stay reductions, and identifying resources to promote a safe and effective discharge. * Collects data and other information required by payers to fulfill utilization and regulatory requirements. * Identify and communicate, to appropriate leader, all issues related to case escalation. * Establishes a collaborative relationship with physicians, medical directors, nurses and other unit staff, and payers. * Demonstrates effective communication by being a critical link with attending and consulting physicians and all health care team members and payers. Facilitates resolution to any identified issues. * Mentors internal members of the health care team on case management and managed care concepts. * Understands and focuses on key performance indicators. * Actively tracks outcomes and participates in quality planning. * Facilitates integration of concepts into daily practice. Required Qualifications * Bachelors Degree in Nursing * 1 year RN experience * Registered Nurse Preferred Qualifications * Case Management Nurse * Basic Life Support (American Heart Assoc, Red Cross or MTN) Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. SCHEDULE:3:00p-11:30pWeek 1: Wednesday, Thursday, Friday Week 2: Monday, Tuesday, Wednesday, Saturday, Sunday Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle or * experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Two-Week Rotational Schedule: Week One: Monday, Tuesday, Wednesday, Thursday, Friday Week Two: Monday, Tuesday, Wednesday, Thursday, Friday Shift: 330p-12a Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required * 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Greets and welcomes patients into the clinic. Verifies, registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments. Responsibilities * Registers and verifies insurance and demographic information with the patient according to established guidelines. * Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address. * Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff. * Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements. * Researches and facilitates patients questions and concerns according to established guidelines and procedures. * Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. * Actively participates in creating and implementing improvements. * May occasionally answer in-coming calls from patients or internal team members to assist in patient care. * Schedules appointments for patients with specified clinician according to scheduling guidelines, patient's needs, and availability of clinician. Preferred Qualifications * High School graduate or equivalent * Completion of medical terminology course or equivalent experience and education Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Greets and welcomes patients into the clinic. Verifies, registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments. Responsibilities * Registers and verifies insurance and demographic information with the patient according to established guidelines. * Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address. * Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff. * Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements. * Researches and facilitates patients questions and concerns according to established guidelines and procedures. * Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. * Actively participates in creating and implementing improvements. * May occasionally answer in-coming calls from patients or internal team members to assist in patient care. * Schedules appointments for patients with specified clinician according to scheduling guidelines, patient's needs, and availability of clinician. Required QualificationsPreferred Qualifications * High School graduate or equivalent * Completion of medical terminology course or equivalent experience and education Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Schedule: * Week 1: Wednesday, Thursday * Week 2: Wednesday, Thursday, Friday, Saturday, Sunday * Hours: 230p-11p Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Greets and welcomes patients into the clinic. Verifies, registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments. Responsibilities * Registers and verifies insurance and demographic information with the patient according to established guidelines. * Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address. * Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff. * Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements. * Researches and facilitates patients questions and concerns according to established guidelines and procedures. * Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. * Actively participates in creating and implementing improvements. * May occasionally answer in-coming calls from patients or internal team members to assist in patient care. * Schedules appointments for patients with specified clinician according to scheduling guidelines, patient's needs, and availability of clinician. Preferred Qualifications * High School graduate or equivalent * Completion of medical terminology course or equivalent experience and education Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Current Schedule for this role: Evenings / 5:00 pm to 1:30 am (.7/56 hours per two-week pay-period) Two week rotation as follows: Week 1: Wednesday, Thursday Week 2: Monday, Tuesday, Friday, Saturday, Sunday Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle or * experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. FTE 0.7 (56 hours per-two weeks) Days/Two-week rotational schedule 6:00 am to 2:30 pm Week 1-Wednesday and Thursday Week 2-Monday, Tuesday, Friday, Saturday and Sunday Responsibilities * Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. * Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. * Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate * Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff. * Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance. * Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days). * Follow up with payers on active authorized referral requests to verify determination or payer step in determination process. * Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. Required Qualifications * 2 years combination of customer service, other position in healthcare revenue cycle or experience in an equivalent level 1 position * Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. * Patient collections experience in a medical setting. * Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. * Ability to work independently and in a team environment. Preferred Qualifications * Post-Secondary Education * Experience being a subject matter expert and demonstrated willingness to support team questions. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status