Team Leader jobs at Meadowbrook Insurance Agency - 129 jobs
Dairy Queen Shift Leader
Meadowbrook Treats 4.4
Team leader job at Meadowbrook Insurance Agency
DQ Shift Leader
Part time or full time available
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Job Functions:
Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
Ensure that the restaurant is properly organized and staffed
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management
Requirements:
Minimum 6+ months of high volume quick service restaurant experience required
High School diploma or equivalent
Must be capable of supervising specific areas of the business in a fast-paced environment
Strong knowledge and application of safe food handling practices
Must be ServSafe certifiable/ willing to get certified
Highly organized and detail oriented
Work well under pressure packed situations while maintaining a great attitude
Comfortable standing for entire shift and able to lift 50 pounds
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times!
$26k-33k yearly est. 60d+ ago
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Claims Trainer/Team Leader
Zurich Insurance Company Ltd. 4.8
Stevens Point, WI jobs
Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
About Travel Guard
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.
What you'll be doing:
In this role, you'll support our American Express Claims Intake Group; assisting our operations management with quality control and daily operations. You'll be responsible for providing feedback and technical knowledge to junior staff ensuring high quality service is delivered to our customers and clients. Think of yourself as the calm in the storm, solving problems creatively, supporting your team, and making sure every Traveler feels cared for. We take pride in our ability to strategically solve unique problems and doing so efficiently to meet our customer's needs. If you are looking for an opportunity to lead people, further develop your skillset, and creatively find solutions for complex problems-this role is for you!
* Support a team of individuals by providing performance feedback and guidance in case handling.
* Identify opportunities to improve upon efficiencies in process/procedure and individual performance.
* Solve escalated issues, expedited rush items, and assist assistance coordinators/ representatives with high-profile cases.
* Solve problems creatively and think outside the box.
* Ensure the team is supported appropriately to deliver results in their roles.
* Collaborate with management and partners at American Express to ensure we are always moving the team forward.
* Provide training, guidance and coaching to agents on new products, accounts, processes and systems.
What skills and experience you'll bring on this journey:
* High School Diploma or equivalent.
* Strong communication skills and customer service experience.
* Ability to multi-task and stay organized
* A positive attitude and passion for helping others.
* Availability to work a bi-weekly weekend requirement.
* Prior leadership experience is a plus.
Why you'll love working with us!
We value optimism, caring, togetherness, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has
taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for.
Appy today and let's go to great places together!
Nearest Major Market: Wausau
$35k-59k yearly est. 14d ago
Supervisor of Health Services
WPS Health Solutions New 4.4
Madison, WI jobs
Role Snapshot Our Health Services Supervisor is responsible for overseeing the Health Services Utilization and Case Management nursing teams. This supervisor will manage inventory, support staff mentoring and training, and drive workflow efficiencies within the teams. Will Work closely with the Health Services Manager, and support implementation of departmental and company initiatives while serving as a key daily resource for the nursing teams.
Salary Range
$95,000 ~ $115,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.
Work Location
We are open to remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin
**Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work onsite 2 days a week on a regular basis.
How do I know this opportunity is right for me? If you:
Can ensure utilization management reviews are completed in accordance with department standards.
Enjoy coaching and mentoring nursing staff conducting medical necessity reviews, prior authorizations, and appeals.
Have overseen case management activities to ensure timely and appropriate member interventions to meet individual needs and maximize health outcomes.
Can collaborate with physicians, providers, and internal departments to coordinate care for complex cases.
Would enjoy monitoring team performance, productivity, quality of care and compliance with established metrics and accreditation standards (e.g., URAC, NCQA).
Like providing training and professional development opportunities for nursing staff.
Can serve as a clinical resource for staff, handling escalated provider and member inquiries.
Would like to conduct staff quality audits and support the development of clinical guidelines and utilization review protocols.
Have participated in quality improvement initiatives and contribute to the development of department goals and performance targets.
Would be able to assist with system testing, configuration, training, and implementation of new systems or upgrades.
Minimum Qualifications
Registered Nurse (RN) with current licensure in the state of Wisconsin OR current Compact License.
Active RN license, applicable to state of practice in good standing.
Associates Degree in Nursing.
5 or more years of clinical experience in a healthcare setting (hospital, clinic, home care, skilled nursing facility, etc.)
Solid knowledge and understanding of medical/clinical review processes.
Strong analytical, problem-solving, and organizational skills with the ability to manage multiple cases simultaneously and meet strict deadlines this includes:
Excellent reading comprehension, written and verbal communication skills, with the ability to communicate complex medical information clearly and concisely.
Proficient in Microsoft Office tools with experience working in electronic health records.
Preferred Qualifications
1 or more years of experience in a supervisory or leadership role.
Bachelor's degree in nursing (BSN).
Certified Managed Care Nurse (CMCN).
Health insurance background that could include, Third party Administration (TPA) Point of Service (POS), Preferred Provider Organization (PPO), or Medicare Supplement) plans.
Remote Work Requirements
High speed cable or fiber internet
Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at **********************
Please review Remote Worker FAQs for additional information
Benefits
Remote and hybrid work options available
Performance bonus and/or merit increase opportunities
401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
Competitive paid time off
Health insurance, dental insurance, and telehealth services start DAY 1
Professional and Leadership Development Programs
Review additional benefits: (*******************************************************************
Who We Are
WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.
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$95k-115k yearly 16d ago
Commercial Lines Associate Client Representative
World Insurance Associates 4.0
Green Bay, WI jobs
The Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.
Primary Responsibilities
Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.
Set up and maintain accurate account details, contacts, and policy information in EPIC
Attach, organize, and name documents in EPIC
Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests, proofs of insurance etc.
Endorse policy in EPIC
Create activities in EPIC and assign applicable team-member.
Order loss runs
Position Specific Skills/Qualifications
Work Experience
0-2 years' experience in Commercial Property and Casualty
Professional Licenses/Certifications
Licensed or obtaining state Property & Casualty insurance license within a specified time frame
Essential Skills/Competencies
Knowledge of Excel, Word, and other MS Office products to include basic formatting
Able to learn coverage fundamentals.
Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
Seeks to obtain industry information, new product information, coverage, and technology to continuously improve knowledge performance.
Strong written, oral, and interpersonal communication skills.
Able to follow a well-established and familiar set of activities and/or process to derive a solution.
Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
Works to achieve stated objectives and delivers results at the close direction of a senior team member.
Education
HS Diploma or equivalent
Physical Demands & Working Conditions
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
#LI-HZ1
$30k-35k yearly est. Auto-Apply 8d ago
Commercial Lines Associate Client Representative
World Insurance Associates, LLC 4.0
Green Bay, WI jobs
Job Description
The Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.
Primary Responsibilities
Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.
Set up and maintain accurate account details, contacts, and policy information in EPIC
Attach, organize, and name documents in EPIC
Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests, proofs of insurance etc.
Endorse policy in EPIC
Create activities in EPIC and assign applicable team-member.
Order loss runs
Position Specific Skills/Qualifications
Work Experience
0-2 years' experience in Commercial Property and Casualty
Professional Licenses/Certifications
Licensed or obtaining state Property & Casualty insurance license within a specified time frame
Essential Skills/Competencies
Knowledge of Excel, Word, and other MS Office products to include basic formatting
Able to learn coverage fundamentals.
Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
Seeks to obtain industry information, new product information, coverage, and technology to continuously improve knowledge performance.
Strong written, oral, and interpersonal communication skills.
Able to follow a well-established and familiar set of activities and/or process to derive a solution.
Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
Works to achieve stated objectives and delivers results at the close direction of a senior team member.
Education
HS Diploma or equivalent
Physical Demands & Working Conditions
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
#LI-HZ1
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$30k-35k yearly est. 9d ago
Appeals Clinical Team Lead
Pacificsource 3.9
Georgia jobs
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Compensation Disclaimer
The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.
Base Range:
$83,212.29 - $137,300.29Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
$83k-110k yearly est. Auto-Apply 18d ago
Policyholder Service Team Lead
Bankers Fidelity Life Insurance Company 4.1
Atlanta, GA jobs
At Bankers Fidelity, the Team Lead-Policyholder Services & Loyalty is a key player in driving excellence and making a real impact on our customers' experiences. This dynamic role combines hands-on customer service with leadership, empowering you to guide a team while ensuring each interaction with agents, policyholders, and providers is handled with professionalism, empathy, and a strong problem-solving approach.
As a Team Lead, you'll not only lead and mentor a talented team but also help shape their growth and success. You will play a critical role in aligning day-to-day operations with our organizational goals, helping your team excel while delivering outstanding service at every turn. With your deep product knowledge and sharp analytical skills, you will optimize performance, elevate customer experiences, and build lasting relationships.
This is more than just a leadership role-it's an opportunity to drive continuous improvement in our service and truly make a difference in the lives of our clients.
Key Responsibilities:
Essential duties and responsibilities include but are not limited to the following:
Lead and Inspire: Guide, mentor, and motivate a high-performing team, fostering a culture of service excellence and continuous improvement.
Enhance Customer Experience: Ensure every customer interaction-whether with agents, policyholders, or providers-demonstrates professionalism, empathy, and an unwavering commitment to resolving inquiries.
Drive Team Performance: Monitor team progress and performance metrics, identifying areas for improvement and implementing strategies to optimize service delivery and exceed customer expectations.
Support Team Development: Provide ongoing coaching and feedback to team members, helping them achieve their personal and professional growth goals while aligning with organizational objectives.
Ensure Operational Efficiency: Oversee daily operations to ensure seamless workflow, alignment with organizational goals, and adherence to company standards and policies.
Resolve Complex Inquiries: Take ownership of escalated issues and complex customer inquiries, ensuring timely and effective resolution while maintaining high customer satisfaction levels.
Collaborate Across Teams: Work closely with other departments and leadership to identify opportunities for process improvements, enhance customer satisfaction, and implement best practices across the organization.
Leverage Analytical Skills: Utilize strong analytical abilities to assess performance data, identify trends, and recommend solutions for continuous improvement in both individual and team performance.
Champion Company Values: Uphold and reinforce Bankers Fidelity's commitment to service excellence, professionalism, and integrity in every aspect of teamleadership.
Qualifications:
High school diploma or equivalent; completion of relevant college courses or professional certifications preferred.
At least seven years of progressive customer service experience, preferred experience in a leadership or supervisory capacity.
Skills:
Leadership & Mentorship: Ability to lead, inspire, and motivate a team, providing guidance and support to foster professional growth and high performance.
Exceptional Communication: Strong verbal and written communication skills to effectively interact with team members, clients, and cross-functional teams.
Customer-Centric Mindset: Deep commitment to providing outstanding service, ensuring every interaction is handled with empathy, professionalism, and a focus on problem resolution.
Analytical Thinking: Strong ability to analyze performance data, identify trends, and make data-driven decisions to optimize team performance and improve customer experience.
Conflict Resolution: Proficiency in handling escalated issues and complex inquiries, using patience, tact, and problem-solving skills to achieve positive outcomes.
Time Management & Organization: Excellent organizational skills to manage multiple tasks and priorities while ensuring timely and efficient operations.
Coaching & Development: Expertise in coaching, mentoring, and providing constructive feedback to help team members achieve their full potential.
Collaboration & Teamwork: Ability to work effectively with cross-functional teams, fostering a collaborative environment to drive improvements and deliver results.
Adaptability & Problem-Solving: Ability to navigate change, think critically, and approach challenges with creative solutions.
Attention to Detail: Strong focus on maintaining accuracy in all aspects of work, from data analysis to customer service delivery.
Work Environment / Physical Requirements:
The work environment is a standard office setting with typical office equipment. This role involves professional collaboration with colleagues and clients. Responsibilities may involve extended periods of sitting, occasional walking between departments or meeting rooms, and periodic standing, reaching, stooping, and lifting office items weighing up to 25 pounds.
$46k-68k yearly est. 28d ago
Hybrid Team Lead/ Trainer
TTEC 4.4
Austin, TX jobs
Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
**What You'll be doing as a Trainer/Team Lead Hybrid**
As a Trainer, you will be conducting training classes with new hires. Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We're looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
**During a Typical Day**
In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
**What You Bring to the Role**
+ Experience training adult learners in a classroom setting
+ Experience leading a group of 15 or more
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task
+ Mentor and inspire others
+ Computer experience with MS Office, customer relationship management applications, and learning management systems.
+ Have an active Resident State Health Insurance License
**Compensation and Benefits**
+ The anticipated range for individuals expressing interest in this position is $19/hr.
+ Visit ************************************************ for more information
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Title:** _Hybrid Team Lead/ Trainer_
**Location:** _United States_
**Requisition ID:** _049N3_
$19 hourly 8d ago
Claims Team Leader: Level 1
Gainsco 4.3
Richardson, TX jobs
Are You Driven? We Are.
We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.
If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.
Why Join GAINSCO?
GAINSCO's work environment rewards engaged individuals who have a desire to contribute and succeed. That's because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.
We are seeking a dedicated and experienced professional to join our team as a Claims TeamLeader Level I. In this role, you'll lead a team of Claims Representatives who handle low to intermediate complexity auto claims. You'll be responsible for coaching, training, and performance management, ensuring your team delivers high-quality service and meets company standards. This is a great opportunity for someone with a strong claims background who's ready to take the next step in leadership.
What does a CLAIMS TEAMLEADER- LEVEL 1 do?
Lead, coach, and support a team of 4-6 Claims Representatives.
Provide ongoing training and development to improve claims handling skills.
Oversee onboarding of new team members and ensure successful integration.
Monitor team performance and provide regular feedback and coaching.
Support company initiatives and participate in special projects.
Ensure team accountability for quality, accuracy, and timeliness of work.
Review and audit claims to ensure compliance with company and state guidelines.
Provide daily, weekly, and monthly performance reports.
Identify opportunities for process improvement and implement best practices.
Resolve escalated customer issues and complex coverage questions.
Maintain consistent documentation and adherence to claims procedures.
Manage incoming work volume and staffing needs.
Participate in hiring decisions and performance evaluations.
Collaborate with other departments to support cross-functional initiatives.
Lead or assist with special projects as assigned.
What is required?
Education:
Bachelor's degree preferred.
Licenses/ Certifications:
To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
All licenses must be maintained in accordance with state requirements.
Experience:
Minimum 2 years of experience as an Auto Claims Representative required.
Prior leadership or supervisory experience is required.
Insurance background required; non-standard auto insurance experience is preferred
Knowledge of ImageRight and Claims Manager preferred.
Other skills and abilities:
Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
Ability to efficiently manage own time and the time of others.
Ability to exercise objective judgment and critical decision-making.
Ability to use logic and reasoning to identify approaches and solutions to problems.
Bilingual (English/Spanish) preferred.
What else do you need to know?
Hybrid
Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer
$49k-72k yearly est. 3d ago
Workers Compensation Claims Team Lead
King's Insurance Staffing LLC 3.4
Dallas, TX jobs
Job DescriptionOur client is seeking an experienced Workers' Compensation Claims Team Lead to join their Texas operations. This person will be responsible for overseeing the handling of Texas Workers' Compensation Lost Time claims from inception to closure, ensuring compliance with Texas law, best practices, and organizational performance standards. The ideal candidate will bring strong technical expertise, leadership experience, and a proven ability to manage complex claims and develop high-performing teams. This opportunity offers remote flexibility, medical/dental/vision/401k benefits, competitive pay, and upward mobility. Key Responsibilities:
Lead and mentor a team of Workers' Compensation Claims Adjusters handling moderate to complex Texas Lost Time claims.
Provide technical guidance, claim strategy direction, and quality assurance reviews to ensure compliance with Texas Workers' Compensation laws and internal best practices.
Oversee medical management, billing, and cost containment efforts in accordance with Texas Workers' Compensation guidelines.
Review and approve settlements, reserves, and litigation strategies, including coordination with defense counsel.
Monitor team performance, workloads, and key metrics while promoting timely claim resolution and excellent customer service.
Assist with training, onboarding, and ongoing professional development of claims staff.
Serve as a subject matter expert for complex or escalated claims.
Requirements:
5+ years of experience handling Texas Workers' Compensation claims, including Lost Time and litigated files.
Prior supervisory, lead adjuster, or mentoring experience required.
Active Texas Adjuster License required.
In-depth knowledge of Texas Workers' Compensation laws, regulations, and claims best practices.
Strong leadership, organizational, analytical, and communication skills.
Ability to manage multiple priorities and provide clear direction to a remote team.
High School Diploma required; Bachelor's degree preferred.
Salary & Benefits:
Annual Salary: $90,000 - $115,000 (based on experience) plus Bonus
Competitive Medical, Dental, and Vision benefits while on assignment
Flexible schedule with remote work capability
$31k-42k yearly est. 2d ago
Team Lead, Member Claims
Collectivehealth, Inc. 4.0
Plano, TX jobs
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Our Member Claims team is one of our largest and core teams within Customer Experience, performing the specialized back office work required to operate our employer-sponsored medical plans and run the core processes that power our business. Member Claims Associates perform a wide variety of work with a comprehensive understanding of health plan operations-ensuring medical claims are paid accurately and in a timely manner, researching complicated member issues, and handling the complex details related to medical network integrations, regulatory requirements, and medical coding. Beyond becoming experts in these areas, our team also strives to make health benefits effortless for our clients, our members, and ourselves.
We are hiring Team Leads to help manage our growing Member Claims team. As a Team Lead, you will be responsible for learning the core job of our team along with Member Claims Associates. Additionally, you will help us to build our team, define our culture, coach team members, and provide regular feedback to ensure we are delivering on the high accuracy and efficiency standards we set for ourselves and our work. You will also work cross-functionally across the organization, contributing to wider company goals and helping us build and scale our business.
What you'll do:
Manage a team of 10+ Member Claims Associates
Coach associates in mastery of their core job responsibilities through consistent quality evaluations and coaching sessions
Lead team meetings and keep the team aligned on key priorities
Spend a portion of your time learning and performing the core job (processing claims, researching member inquiries, handling complex escalations from your team, etc.) in your first few weeks and months on the team and work towards becoming a SME
Work cross-departmentally on projects that impact the broader organization
Continue to roll up your sleeves and stay close to your team's core work, ensuring you stay current to our evolving processes over time
To be successful in this role, you'll need:
You are excited about simplifying healthcare, learning new things, and solving hard problems
You are comfortable leading a back office, quantitative team and excited to learn the core job yourself
You are passionate about creating and motivating a high performance team
You have experience scaling a team and leading a team through change
You are excited to help young professionals develop in their career
You have 2+ years of direct, supervisory people management experience in an operations organization (Preferred)
Bachelor's degree and/or equivalent years of management experience (Preferred)
Pay Transparency Statement
This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. #LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 20,000 stock options and benefits like health insurance, 401k, and paid time off
.
Learn more about our benefits at ********************************************
Plano, TX Pay Range$55,365-$69,000 USDWhy Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
Impactful projects that shape the future of our organization
Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: *********************************************
$55.4k-69k yearly Auto-Apply 7d ago
Associate Team Leader
CRC Insurance Services, Inc. 4.3
Fort Worth, TX jobs
**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@tihinsurance.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st Shift (United States of America)
**Please review the following job description:**
Supports TeamLeader or Senior TeamLeader with all job functions to learn industry business and job responsibilities necessary for future growth as a TeamLeader (3-4 years). Underwrites new and renewal business, approves policy changes, maintains workload and controls written business up to and including the time of binding according to company guidelines and established by CRC procedures.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop, cultivate and maintain excellent client Relationships.
2. Market and underwrite products and services to clients.
3. Underwrite new and renewal business under supervision of a TeamLeader.
4. Negotiate the best terms and coverages available with accessible markets.
5. Prepare submissions for markets and secure quotes.
6. Assist TeamLeader with meeting or exceeding production goals.
7. Monitor accounts to ensure compliance with company's policies and procedures.
8. Conduct Rating as assigned by TeamLeader.
9. Review and process policy servicing requests (endorsement, audits, company requests, premium finance notices and cancellations, etc.)
10. Review inspection reports and compare to the conditions that were represented to us at the time of binding and take appropriate or needed actions as directed by your TeamLeader.
11. Proof of policies, endorsements, audits, cancellations, etc. and make corrections as appropriate.
12. Provide necessary instruction to Team Assistant or Clerk.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree
2. Current state specific license
3. Must commit to a minimum of three years and have aspirations of becoming a TeamLeader
4. Maintain necessary licenses to produce business
5. Must be able to understand and analyze necessary components of insurance policies
6. Ability to review information, make decisions and manage time effectively with minimal or no supervision
7. Strong desire to advance to an SCU TeamLeader
8. Must have knowledge of commercial multi-line underwriting and rating
9. Must possess and maintain current knowledge of the insurance industry
10. Excellent written and verbal skills
11. Ability to work in a team environment essential
12. Ability to work extend hours when necessary
13. Maintain travel schedule depending on the needs of the clients, Agents, and new business
**Preferred Qualifications:**
1. Appropriate insurance designation
**General Description of Available Benefits for Eligible Employees of TIH Insurance:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site (********************************* . Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace._**
EEO is the Law (************************************************************************************************** Pay Transparency Nondiscrimination Provision E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf)
Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.
Why CRC Group?
- Growth: Advance your career with our learning and leadership development programs.
- Innovation: Work in a forward-thinking environment that values new ideas.
- Community: Be part of a supportive team that celebrates success together.
- Benefits: Enjoy competitive compensation, health benefits, and retirement plans.
Who We're Looking For
We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.
$42k-76k yearly est. 60d+ ago
Associate Team Leader
CRC Insurance Services, Inc. 4.3
Fort Worth, TX jobs
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Supports TeamLeader or Senior TeamLeader with all job functions to learn industry business and job responsibilities necessary for future growth as a TeamLeader (3-4 years). Underwrites new and renewal business, approves policy changes, maintains workload and controls written business up to and including the time of binding according to company guidelines and established by CRC procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop, cultivate and maintain excellent client Relationships.
2. Market and underwrite products and services to clients.
3. Underwrite new and renewal business under supervision of a TeamLeader.
4. Negotiate the best terms and coverages available with accessible markets.
5. Prepare submissions for markets and secure quotes.
6. Assist TeamLeader with meeting or exceeding production goals.
7. Monitor accounts to ensure compliance with company's policies and procedures.
8. Conduct Rating as assigned by TeamLeader.
9. Review and process policy servicing requests (endorsement, audits, company requests, premium finance notices and cancellations, etc.)
10. Review inspection reports and compare to the conditions that were represented to us at the time of binding and take appropriate or needed actions as directed by your TeamLeader.
11. Proof of policies, endorsements, audits, cancellations, etc. and make corrections as appropriate.
12. Provide necessary instruction to Team Assistant or Clerk.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree
2. Current state specific license
3. Must commit to a minimum of three years and have aspirations of becoming a TeamLeader
4. Maintain necessary licenses to produce business
5. Must be able to understand and analyze necessary components of insurance policies
6. Ability to review information, make decisions and manage time effectively with minimal or no supervision
7. Strong desire to advance to an SCU TeamLeader
8. Must have knowledge of commercial multi-line underwriting and rating
9. Must possess and maintain current knowledge of the insurance industry
10. Excellent written and verbal skills
11. Ability to work in a team environment essential
12. Ability to work extend hours when necessary
13. Maintain travel schedule depending on the needs of the clients, Agents, and new business
Preferred Qualifications:
1. Appropriate insurance designation
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
$42k-76k yearly est. Auto-Apply 60d+ ago
Associate Team Leader
Crump Group, Inc. 3.7
Fort Worth, TX jobs
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to
Accessibility
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Supports TeamLeader or Senior TeamLeader with all job functions to learn industry business and job responsibilities necessary for future growth as a TeamLeader (3-4 years). Underwrites new and renewal business, approves policy changes, maintains workload and controls written business up to and including the time of binding according to company guidelines and established by CRC procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop, cultivate and maintain excellent client Relationships.
2. Market and underwrite products and services to clients.
3. Underwrite new and renewal business under supervision of a TeamLeader.
4. Negotiate the best terms and coverages available with accessible markets.
5. Prepare submissions for markets and secure quotes.
6. Assist TeamLeader with meeting or exceeding production goals.
7. Monitor accounts to ensure compliance with company's policies and procedures.
8. Conduct Rating as assigned by TeamLeader.
9. Review and process policy servicing requests (endorsement, audits, company requests, premium finance notices and cancellations, etc.)
10. Review inspection reports and compare to the conditions that were represented to us at the time of binding and take appropriate or needed actions as directed by your TeamLeader.
11. Proof of policies, endorsements, audits, cancellations, etc. and make corrections as appropriate.
12. Provide necessary instruction to Team Assistant or Clerk.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree
2. Current state specific license
3. Must commit to a minimum of three years and have aspirations of becoming a TeamLeader
4. Maintain necessary licenses to produce business
5. Must be able to understand and analyze necessary components of insurance policies
6. Ability to review information, make decisions and manage time effectively with minimal or no supervision
7. Strong desire to advance to an SCU TeamLeader
8. Must have knowledge of commercial multi-line underwriting and rating
9. Must possess and maintain current knowledge of the insurance industry
10. Excellent written and verbal skills
11. Ability to work in a team environment essential
12. Ability to work extend hours when necessary
13. Maintain travel schedule depending on the needs of the clients, Agents, and new business
Preferred Qualifications:
1. Appropriate insurance designation
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
$38k-65k yearly est. Auto-Apply 60d+ ago
Senior Lead Health & Benefits Consultant
Marsh McLennan 4.9
Dallas, TX jobs
Company:MercerDescription:
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will support markets in Dallas, Houston, Missouri, Iowa, Chicago, & Minnesota. This is a hybrid role that has a requirement of working at least three days a week in one of these offices.
As a Lead Health & Benefits Consultant, you will manage and advise client accounts for our large market employers 2000+ lives regarding their medical, dental, life, and disability benefit plans and programs. You will the subject matter expert to our clients and negotiate with benefits carriers and vendors to secure health and welfare plan coverage, acting as the primary consultant and relationship manager for our clients.
We will count on you to:
Lead complex client engagements, managing overall service delivery, strategy, financial evaluations, plan design, renewals, business placements, benchmarking, and other studies.
Develop sophisticated benefits design and renewal strategies, driving the creation of tools and solutions to address complex client issues.
Determine the full scope of services provided to clients and set roles/responsibilities within the client team.
Effectively communicate Mercer's position on the latest industry trends to clients.
Be accountable for revenue and profitability for client accounts and projects.
Monitor project success in terms of scope, budget, timeliness, and client satisfaction.
Generate sales by expanding revenues from existing clients and leading prospecting efforts with new clients.
Set strategic direction and create demand for new products/services in the marketplace.
What you need to have:
BA/BS degree.
Minimum of 10+ years of experience in identifying, designing, recommending, and implementing efficient, innovative business solutions to clients' complex healthcare benefits challenges.
Renowned expertise and industry reputation in the health & benefits field.
Client-facing experience in a consulting environment.
Life & Health License
What makes you stand out:
Strong, innovative sales and marketing skills, with the ability to effectively market organizational strengths.
Superior analytical and mathematical skills, along with strategic planning, communication, and listening skills.
Proven management skills in leading large, complex projects.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
#MERHBUS
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
$92k-136k yearly est. Auto-Apply 32d ago
Team Leader, Financial Institutions
Chubb 4.3
Dallas, TX jobs
We are looking for a strategic and dynamic leader to partner with the Commercial Manager and distribution network. The role will lead a regional Financial Institutions book of business for the Southwest Region across a team of underwriters. Responsibilities:
Responsible for the profit, growth and fostering of internal and external relationships of a financial institutions property and casualty book within assigned territory/branch. Directly accountable for the middle market P&C branch underwriting operation and results, including driving new business production and retention efforts for all FPC lines of business which are managed locally or at an underwriting center. This is a player coach role, and the Team Lead is expected to handle a book.
This Team Lead is responsible for hiring, retention, performance management, compensation and technical training and coaching and development for multiline underwriting staff. The lead is also responsible for advancing the sales and marketing expertise of the regional FPC team. Specific responsibilities include:
* P&L - Accountability (premium, profitability, growth, retention, and expense plans/results) for middle market P&C business serviced within assigned branch(es).
* Portfolio Management/LOB - Direct profit and loss responsibility for field (middle market) business; coordination, agency management, and production responsibility across FPC product portfolio.
* Underwriting Strategy Execution - Manages execution of new middle market underwriting and renewal underwriting strategy for assigned branch(es)
* Technical UW/Referral Resource - In collaboration with Product, serves as technical resource for referrals and underwriting authority. Point of contact for branch risks which fall outside of field authority; coordinate efforts with Home Office/Product and Segment leaders.
* Quality Assurance - Monitors underwriting quality.
* Marketplace Focus - Develop opportunities particular to the marketplace and provide customized approaches on market conditions and agency needs.
* Marketing Strategy and Execution - Works closely with Field Operations and CI Manager on development and execution of marketing strategy and coordinates marketing and production activities within assigned branch(es) for entire portfolio of CIS business.
* Working with professional lines to strengthen core product offering while driving retention and growth.
* Business Development - Directs business development activities and provides guidance for implementing sales and/or product launches.
* Producer Management: -Primary responsibility for managing regional/local producer plant; responsible for cohesive and consistent agency management strategies across assigned locations. Facilitates product education/appetite; serves as point person for key local producer relationships.
* Budget and Expense Administration - Ensures effective FPC expense administration to fit budget plan.
* Staff Development and Staff Administration (including Performance Management and Compensation) - Accountable for new hire onboarding, training and developing, succession planning, culture of inclusion, coaching and mentoring and retention of staff. Ensure effective deployment of staff for assigned locations; maintain mentoring / succession relationship with several High Potential Underwriters within assigned locations. Oversee workflows, staffing resources, and appropriate application of technology to ensure efficient, cost-effective field operation. Collaborate with HR on performance management and compensation process.
* 5-7 years underwriting P&C business
* The ideal candidate will have demonstrated success in production, influence management and strong technical aptitude within the Financial Institutions space. Candidate should possess strong knowledge of CI P&C products, underwriting, marketing and the competitive environment. In addition, qualified candidates will demonstrate knowledge, skills and abilities in revenue generation, staff leadership, and producer management as well as exhibited competencies in communicating, collaborating and executing strategy for all products and segments. It is essential to have a well-established track record of overseeing a profitable book of business, complex agency distribution, and a high level of underwriting expertise.
* Strong presentation skills and effective communication of strategies, goals and plans for the Commercial Insurance Specialty
* Influence management and proven ability to balance multiple stakeholder perspectives to achieve business goals
Competencies:
* Understanding of middle market P&C products and appetite
* Strong understanding of field distribution plant (broker, regional, independent agents)
* Strong people management skills
* Strong technical/underwriting leadership skills to manage a team of multiline commercial underwriters
* Advanced marketing and sales skills
* Builds Strategic Relationships
* Drives Customer Focus
* Demonstrates Agility
* Drives Execution
* Exerts Operational Decision Making
* Exhibits Skillful Communication
$51k-85k yearly est. Auto-Apply 60d+ ago
Team Leader, Property & Marine
Chubb 4.3
Alpharetta, GA jobs
We are looking for a strategic and dynamic leader to partner with branch and distribution management to profitably grow the Southeast Property & Marine book of business. Responsible for growth, profitability and fostering of internal and external relationships for the book. Directly accountable for 6-7 underwriters. This Manager is responsible for underwriting, hiring, retention, performance management, compensation, technical training, coaching, and development of underwriting staff.
The Manager is also responsible for advancing the sales and marketing expertise of the Property & Marine team.
Responsibilities:
* P&L - Accountability (premium, profitability, growth, retention, and expense plans/results) for all property and marine business within the commercial insurance portfolio.
* Portfolio Management/LOB - Direct profit and loss responsibility for field business; coordination, agency management, and production responsibility across Marine & Property product portfolio.
* Coordination and collaboration with the Underwriting Center
* Underwriting Strategy Execution - Manages execution of new Property & Marine underwriting and renewal underwriting strategy.
* Technical UW/Referral Resource - In collaboration with Product and Territory Underwriting Managers, serves as technical resource for referrals and underwriting authority for select teams based on technical background. Point of contact for branch risks which fall outside of field authority; coordinate efforts with Home Office/Product and Segment leaders.
* Quality Assurance - Monitors underwriting quality through quarterly self-audits, referral interactions, and Corporate Underwriting audits.
* Marketplace Focus - Develop opportunities particular to the marketplace and provide customized insurance solutions through local resources.
* Marketing Strategy and Execution - Works closely with Field Operations on development and execution of marketing strategy and coordinates marketing and production activities within the product segment and region
* Business Development - Directs business development activities and provides guidance for implementing sales and/or product launches.
* Producer Management: Primary responsibility for managing regional/local producer plant; responsible for cohesive and consistent agency management strategies across assigned distribution. Facilitates product education/appetite; serves as point person for key local producer relationships.
* Staff Development and Staff Administration (including Performance Management and Compensation) for the underwriting team - Accountable for new hire onboarding, training and developing, succession planning, culture of inclusion, coaching and mentoring and retention of staff. Ensure effective deployment of staff for the Marine team. Oversee workflows, staffing resources, and appropriate application of technology to ensure efficient, cost-effective field operation. Collaborate with HR on performance management and compensation process.
* Minimum 5-7 years property and marine underwriting experience with previous leadership experience
* Understanding of middle market Marine and property products and appetite with Inland Marine, Cargo and Builder's Risk experience preferred
* Strong understanding of field distribution plant (broker, regional, independent agents)
* Demonstrated people management skills
* Strong technical/underwriting leadership skills
* Advanced marketing and sales skills
* Builds strategic relationships
* Drives customer focus
* Demonstrates agility
* Drives execution
* Exerts operational decision making
* Exhibits skillful communication
$60k-96k yearly est. Auto-Apply 60d+ ago
Care Team Supervisor
Elara Holdings 4.0
Pasadena, TX jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Care Team Supervisor (Field Supervisor)
Location: Missouri City, Stafford & Bellaire, TX
Employment Type: Full-Time
Schedule: Monday-Friday | Weekends & Holidays Off
Join Elara Caring - Where Leadership Meets Compassion
You are a leader with vision and a passion for patient care-and that's a winning combination at Elara Caring. As a Care Team Supervisor (Field Supervisor), you'll play a critical role in shaping the future of healthcare by leading, mentoring, and supporting a dedicated team of care professionals.
Our Field Supervisors are operationally focused, results-driven leaders who make a lasting impact by improving clinical outcomes and supporting Quality Assurance and Performance Improvement (QAPI) initiatives. Most importantly, you will help fulfill our mission of delivering the right care, at the right time, in the right place.
To continue to be an industry pioneer delivering unparalleled care, we need Field Supervisor with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
You'll work in a collaborative environment
You'll be rewarded with a unique opportunity, leading an elite team of healthcare professionals
Outstanding compensation package
Comprehensive onboarding and mentorship
Opportunities for advancement
Medical, dental, and vision benefits, 401K match and paid time off for full-time staff
What is Required?
High School Diploma or GED required
2 years of experience in fast-paced office is preferred
Working knowledge of Medicare/Medicaid, home care benefits, and applicable state policies and procedures preferred
Excellent computer and communication skills, with ability to work in fast-paced environment
Passion for patient care
Reliable transportation to perform job responsibilities
You will report to the Coordination Team Lead, Branch Director, or Alternate Branch Administrator.
This is not a comprehensive list of all job
responsibilities
; a full
will be provided.
#ElaraGA
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$33k-47k yearly est. Auto-Apply 39d ago
Policy Holder Service Supervisor
Manhattanlife Insurance & Annuity Company 3.9
Houston, TX jobs
Who we are:
ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
Scope and Purpose:
The Policy Holder Services Supervisor will oversee a team of Policyholder Services staff as well as service agents, policyholders, and providers and may assist other departments in making policy changes. To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes.
Duties and Responsibilities:
Help promote a company culture that encourages top performance and high morale.
Oversee production, reporting, and planning for Policy Holder Services.
Work with department director and upper management to determine values, mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the department.
Enforce established guidelines and procedures.
Support worker communication with the management team.
Efficiently organize daily tasks and shift priorities when needed to meet deadlines.
Respond to team inquires in the expected turnaround time.
Delegate and assign work to the team.
Assist with creating, updating, and standardizing operating procedures within the department.
Process repetitive payment system checks, and contract maintenance.
Approve timecards.
Minimum Qualifications:
High School Graduate or equivalent (GED); education in insurance, healthcare, business administration or equivalent relevant experience preferred.
Knowledge, Skills and Abilities:
3-5 years of insurance industry experience.
At least 2 years of experience in a supervisory and/or management role.
Experience with general insurance, and production experience in the relevant industry.
Excellent performance improvement and operations strategy.
Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
Strong data and records management skills.
Travel Requirements:
This position may require light travel within a ten-mile radius from one office location to another as needed.
Professional Development:
Establish annual objectives for professional growth.
Keep pace with developments in the discipline.
Learn and apply technologies that support professional and personal growth.
Participate in the evaluation process.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
$44k-66k yearly est. 12d ago
Care Team Supervisor
Elara Holdings 4.0
Denton, TX jobs
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
:
Care Team Supervisor Pay Per Visit
Part Time (Monday-Friday)
Denton, Tx
$35/ per visit
You are a leader with both vision and a passion for patient care, and that is a winning combination for our leadershipteam. Care Team Supervisors at Elara Caring are operationally focused and results-driven, but some of their greatest work is improving clinical outcomes and implementing QAPI programs. As a Care Team Supervisor, you help shape the future of healthcare. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Care Team Supervisor by guiding your team to reach their full potential.
Why Join the Elara Caring Mission?
Work in a collaborative environment
Be rewarded with a unique opportunity to lead an elite team of healthcare professionals
Competitive compensation package
Comprehensive onboarding and mentorship
Opportunities for advancement
Medical, dental, and vision benefits, 401(k) match, and paid time off for full-time staff
What is Required?
High School Diploma or GED required
60 college credit hours from an accredited institution or a minimum of 2 years supervisory experience in a healthcare setting.
Working knowledge of Medicare/Medicaid, home care benefits, and applicable state policies and procedures preferred
Strong computer and communication skills with the ability to excel in a fast-paced environment
Genuine passion for patient care
Reliable transportation to perform job responsibilities
You will report to the Coordination Team Lead, Branch Director, or Alternate Branch Administrator.
This is not a comprehensive list of all job responsibilities; a full will be provided.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#ElaraGA
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
$30k-41k yearly est. Auto-Apply 53d ago
Learn more about Meadowbrook Insurance Agency jobs