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Technician jobs at Medtronic - 20 jobs

  • Field Service Engineer (2+ years)

    Medtronic Inc. 4.7company rating

    Technician job at Medtronic

    We anticipate the application window for this opening will close on - 6 Feb 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams. To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. The candidate must reside in one of the following locations: Pittsburgh, PA; Seattle, WA; Baltimore, MD; Minneapolis, MN; or St. Louis, MO, Louisville, Kentucky and Colombus, Ohio Experience in clinical field service or clinical customer support experience. Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians. This person must be hands-on with medical equipment to quickly find solutions to complex situations. Responsibilities may include the following and other duties may be assigned. * Installs, operates, maintains, repairs and modifies equipment. * Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. * Analyzes and evaluates products and related performance. * Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. * Installs, upgrades and removes products ensuring coordinative engineering field change. * Maintains effective customer communications and relations. * May provide onsite training of customer support personnel. Required Knowledge and Experience: Level II: Requires minimum of 2 years of clinical field service, technical internship or clinical customer support experience. Level III: Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience. Level IV: Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience. Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries). * Relevant experience in clinical field service or clinical customer support experience. Nice to Have * Bachelor's degree in Bioengineering, engineering or technology field * Experience with robotics or motion control * Previous experience as Technician/Field Services within medical device industry * Experience with anatomy, surgical protocol and medical terminology * Ability to troubleshoot with technical skills, creativity and high discipline * Familiarity with most used test equipment * Ability to read and understand schematics and engineering drawings * Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner * Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements. * Performed troubleshooting and repairs on medical devices * Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. * Excellent English writing and verbal communication skills Additional Skills and Qualities: * Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues. * Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders. * Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment. * Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations. * Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction. * Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment. * Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%). Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$49,600.00 - $74,400.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    $49.6k-74.4k yearly Auto-Apply 6d ago
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  • Field Service Engineer - Chromatography

    Agilent Technologies 4.8company rating

    Remote

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at **************** As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas Installs and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repairs Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance Leverage shown experience to provided limited application support Proactively responds to potential equipment issues to prevent unplanned interruption of customers business Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software Train other field engineers and customers in the solutions Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers May have knowledge of third-party products May deliver internal technical training and maintenance seminars and workshops for field engineers or customers May calibrate equipment May qualify leads Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience 4+ years relevant work experience including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus Experience with Pharma/Bio-pharma, GMP, GLP environments Experience with the Agilent solutions is desired but not crucial Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred Familiar with use of hand tools Demonstration of logical troubleshooting Ability to tackle high impact problems related to product availability; typically, system/ solution focused Customer service and solutions oriented Ability to travel extensively including overnight travel as decided by business needs A valid driver's license is required for this position Up to 50% travel may be required Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least December 30, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $51.7-80.8 hourly Auto-Apply 37d ago
  • Field Service Engineer

    Agilent Technologies 4.8company rating

    Remote

    As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is critical. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success. You will support our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position. Location: The ideal candidate will reside within 60 miles of Oklahoma City, OK, or Tulsa OK. Territory: The person will cover the Lone Star District: TX, OK, NM, and LA. Installs and optimizes hardware/software/network products and configurations at customer sites for the Gas Chromatography (GC) or Gas Chromatography Mass Spectrometry (GC-MS) systems. Diagnoses and resolves product performance problems. Performs maintenance and repairs. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software. May train other field engineers and customers in the solutions. Qualifications A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar), or relevant work experience. 4+ years of experience in a similar position or as an end-user. Experience with troubleshooting and problem-solving. Experience with Gas Chromatography (GC) or Gas Chromatography Mass Spectrometry (GC-MS) systems, either as an end-user or in field service. Experience with Agilent solutions is desired but not essential. Clear, respectful, and timely verbal and written communication skills. Willingness and ability to travel overnight up to 30% is required. A company car will be provided for this position; therefore, a valid driver's license is required, and mileage reimbursement is optional. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 20, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 35% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $43.1-67.4 hourly Auto-Apply 16d ago
  • Field Service Engineer - Chromatography

    Agilent Technologies 4.8company rating

    Remote

    Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications Bachelor's or Master's Degree or equivalent. Post-graduate, certification, and/or license may be required. 1-2+ years relevant experience with LC/GC-MS instrumentation. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least December 30, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $40.80 - $63.75/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $40.8-63.8 hourly Auto-Apply 37d ago
  • Breast and Skeletal Health Field Service Engineer - Columbus, OH

    Hologic 4.4company rating

    Columbus, OH jobs

    We are growing and are thrilled to be recruiting in the Columbus, OH area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. Summary Of Duties And Responsibilities Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. Assist other Field Engineers as necessary. Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. Complete and submit all required paperwork on time and accurately. Train customers on the basic operation and use of Hologic products. Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. Provide support at conventions, trade shows and customer trials. Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. Manage inventory, keep accurate records, and return unused and failed parts promptly. Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. Manage the assigned territory in an organized fashion. Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. Qualifications Must be a self-starter, able to travel and work independently with minimal supervision. Must be capable of multi-tasking, setting priorities and scheduling work activities. Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. Willing to work flexible hours and overtime on short notice. Position requires the ability to be “on call” after normal working hours. Depending on location, position may require frequent overnight travel. Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. High degree of mechanical aptitude. Excellent communications skills, both written and verbal are required Education Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. Experience 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable. Specialized Knowledge Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
    $64k-100.1k yearly Auto-Apply 37d ago
  • Breast and Skeletal Health Field Service Engineer - Columbus, OH

    Hologic 4.4company rating

    Columbus, OH jobs

    Columbus, OH, United States We are growing and are thrilled to be recruiting in the **Columbus, OH** area. Joining a team in our **Breast & Skeletal Health** you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. **Summary Of Duties And Responsibilities** + Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. + Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. + Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. + Assist other Field Engineers as necessary. + Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. + Complete and submit all required paperwork on time and accurately. + Train customers on the basic operation and use of Hologic products. + Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. + Provide support at conventions, trade shows and customer trials. + Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. + Manage inventory, keep accurate records, and return unused and failed parts promptly. + Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. + Manage the assigned territory in an organized fashion. + Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. + Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. + Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. **Qualifications** + Must be a self-starter, able to travel and work independently with minimal supervision. + Must be capable of multi-tasking, setting priorities and scheduling work activities. + Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. + Willing to work flexible hours and overtime on short notice. + Position requires the ability to be "on call" after normal working hours. + Depending on location, position may require frequent overnight travel. + Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. + High degree of mechanical aptitude. + Excellent communications skills, both written and verbal are required **Education** + Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. **Experience** + 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. + Experience designing, installing, or maintaining computer networks highly desirable. **Specialized Knowledge** + Strong computer literacy. + Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. **_Agency And Third Party Recruiter Notice_** _Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered._ _Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company._
    $64k-100.1k yearly 37d ago
  • Field Service Engineer - Liquid Chromatography & Spectroscopy

    Agilent Technologies 4.8company rating

    Remote

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at **************** Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are how you will build customer success. You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of Agilent Liquid Chromatography /Molecular Spectroscopy systems. Our varied product lines include hardware, software, networking products, and operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repairs. Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software. May train other field engineers and customers in the solutions. May qualify leads. Candidate must be willing and able to travel overnight. Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Territory Coverage The ideal candidate will reside in Illinois and the Chicago area. The position requires an active driver's license. Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. Territory: IL, covering WI, MI, and IN as needed. Qualifications Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistrybiochemistry, biotechnology, or similar, or relevant work experience. 1-2+ years of experience as a field service representative or experience as an end user of the spectroscopy and liquid chromatography instrumentation. Experience with troubleshooting and problem-solving. Spectroscopy and/or Liquid Chromatography background with instruments such as a Cary UV-Vis, an Agilent 3500 UV-Vis, an FTIR, and 1260/1290 LC is highly preferred. Experience with the Agilent solutions is desired but not essential. Verbal and written communication is clear, respectful, and timely. This is a field position, and the candidate is expected to travel and visit customers with the ability to travel up to 30% within the territory. Valid Driver's License required. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 19, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $34-53.1 hourly Auto-Apply 17d ago
  • Field Service Engineer

    Agilent Technologies 4.8company rating

    Remote

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at **************** Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer at Agilent, you will support customers by installing, maintaining, and repairing Gas Chromatography and Mass Spectrometry systems. Your role will involve troubleshooting, optimizing hardware and software configurations, and ensuring customer satisfaction by delivering integrated solutions. This position requires organization and time management, adaptability, strong problem-solving, and a passion for continuous learning. Key Responsibilities: Install and optimize hardware, software, and network products at customer sites. Diagnose and resolve performance issues. Perform routine maintenance and repairs. Provide guidance on preventive maintenance to minimize disruptions. Proactively address potential equipment issues to ensure uninterrupted operations. Complete administrative activities accurately and in a timely manner Identify lead-generating opportunities Territory Coverage The ideal candidate will reside in Minneapolis/St. Paul, MN geographic area The position requires an active driver's license. Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. Territory: Iowa, Nebraska, South Dakota, North Dakota, and Minnesota. Travel 35 -40% across the territory and could include weekend work, overtime, and overnight travel, as needed. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is required for this position. Qualifications Bachelor's or master's degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field. 2+ years of experience in a similar role as a Field Service or Instrumentation Technician or as an end user of instrumentation such as Gas Chromatography or Mass Spectroscopy. Previous experience in instrumentation such as Atomic Absorption (AA), ICP-MS, and ICP-OES is a plus! Demonstrated problem-solving skills. Effective verbal and written communication skills. Ability to travel up to 35-40% of the time throughout the territory, which could include overnight stays. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $34-53.1 hourly Auto-Apply 8d ago
  • Field Service Engineer

    Agilent Technologies 4.8company rating

    Remote

    Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at **************** As a Field Service Engineer, you will be a key technical resource supporting Agilent's IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You'll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. The position responsibilities will include: Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems Optimize system configurations and troubleshoot performance issues Deliver preventive maintenance, upgrades, and emergency repairs Respond promptly to service requests and proactively communicate with customers throughout the service process Advise customers on preventive maintenance and configuration best practices to ensure optimal performance Collaborate with managers and sales teams to align service delivery with customer expectations Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies Document service activities, time, and expenses accurately in SAP and other systems Train customers and fellow engineers on equipment operation and maintenance Support complaint handling and quality systems as required Territory Coverage: The ideal candidate will reside within approximately a 50-mile radius of NYC. Candidates who reside close to NYC or JFK, LGA, and EWR are highly preferred. This is a multistate territory with primary coverage in NYC, CT, and NJ. Travel will include daily trips, with some overnight and weekend travel as needed. The ability to travel Monday through Friday throughout the U.S. is highly preferred, as we are one U.S. Team. While overnight travel is minimal in this role, field service representatives are expected to be at customer sites Monday through Friday. Job Requirements Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols. Qualifications Minimum requirements include a high school diploma, military training, an associate degree, OR some college with major coursework in electronics or previous work experience in a related field will be considered. Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar is a plus! 2+ years of experience in a similar position or experience as an end user working. with clinical or analytical instrumentation such as (FDA-approved instrumentation for the clinical lab or other highly regulated laboratory environment). Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus! Experience with the Agilent (biopsy tissue stainers) is desired but not essential. Verbal and written communication is clear, respectful, and timely. Must have a valid driver's license. This position requires transportation to support customers. Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided. Travel: 50 to 75% - 5 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 27, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $34-53.1 hourly Auto-Apply 9d ago
  • Field Service Engineer

    Agilent Technologies 4.8company rating

    Remote

    Every day, Agilent Regional Field Service Engineer helps our customers to tackle issues that enable scientists to make discoveries that improve their quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to delivering the highest levels of customer service is how you will build customer success. The ideal candidate will be based in the Louisianna/Texas (I-10 corridor) territory (Baton Rouge, New Orleans, Beaumont, Westlake and Lake Charles area). Responsibilities: You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES. Diagnoses and resolves product performance problems. Contact customers in a timely manner and schedules service efficiently Performs maintenance and repairs. Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance. Connect with manager and sales team to ensure customer needs and expectations are clearly understood and met. Maintain Agilent's customer service reputation by following all corporate policies and procedures. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Document time and expenses in a timely manner as required in SAP and other means as requested by manager. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Complete administrative paperwork/computer reports promptly and accurately. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software. Responsive to customer requests for service and communicate proactively before, during and after service. Serves as an internal resource on technical issues and manages product customer concerns. Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions for customers. May calibrate equipment on-site for large volume customers. May qualify leads. Qualifications Bachelors or Master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biology, engineering, biotechnology is a plus. 0-2+ years of experience in a similar position or experience as an end-user. Chromatography or spectroscopy experience is preferred: HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES. Verbal and written communication is clear, respectful, and timely. Travel: 25% travel per week in the field visiting customers. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 22, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $28.85 - $45.07/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 35% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
    $28.9-45.1 hourly Auto-Apply 14d ago
  • Field Service Engineer - Nebraska

    Alcon Research 4.8company rating

    Remote

    At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. The Sr. Associate I, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose, and repair equipment, perform preventative maintenance, and manage installations and upgrades. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation. Primary Responsibilities: Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon surgical equipment within a geographical region, providing the highest level of service, increase customer happiness and achieve financial objectives. Provide timely technical services on Alcon surgical equipment as required including phone support and onsite corrective maintenance, preventive maintenance, installation, and other service related duties. Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Expense management and perform duties within budgetary guidelines. Strategically promote, educate and market Alcon services to customers. Accurately handles company assets (Company vehicle, test equipment, computer, etc.) Provides timely and accurate documentation on services performed. Key Requirements/Minimum Qualifications: Associate's Degree or equivalent years of directly related experience The ability to fluently read, write, understand and communicate in English 2 Years of Relevant Experience How to Thrive at Alcon: Work collaboratively with teammates to share standard methodologies and findings as work evolves. Balance experiencing new environments and working with a 70% travel schedule. Travel Requirements: 70% overnights in the territory, could be more for training for the first few months.Territory: Iowa, Kansas, Nebraska, South DakotaAlcon Careers See your impact at alcon.com.careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to *************************** and let us know the nature of your request and your contact information.
    $43k-56k yearly est. Auto-Apply 59d ago
  • Field Service Engineer - Surgical (Montgomery, AL)

    Alcon Research 4.8company rating

    Remote

    Additional Job Description: At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Sr. Associate I, Field Technical Service Engineer, supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Montgomery, AL and surrounding areas. In this role, a typical day will include: Perform corrective and preventive maintenance, retrofits, upgrades and system installations. Establish and maintain a high level of customer satisfaction. Promptly address customer concerns, quality assurance and medical safety issues. Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams. Maintain all administrative responsibilities in a timely and accurate manner. Assist Sales, Clinical and In-house teams including other Field Engineers as needed. Manage inventory, keep accurate records, and promptly return unused and failed parts. Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory. What You'll bring to Alcon: Associate's degree or equivalent years of directly related experience The ability to fluently read, write, understand, and communicate in English 2 years of Relevant Experience Preferred Qualifications: Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments. Experience working with advance medical devices and with medical devices that use lasers. Accustomed to working with hospital operating room and surgery center protocols. Working knowledge of ServiceMax / CRM tools. Ability to lift 50 pounds - i.e., tools, replacement parts, etc. Travel Requirements: approximately 70% travel and some overnights as needed Territory: Montgomery, AL within no more than 1 hour radius How to Thrive at Alcon: Imagine your career like never before with focused growth and development opportunities Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to *************************** and let us know the nature of your request and your contact information.
    $43k-56k yearly est. Auto-Apply 50d ago
  • Field Service Engineer - Mid Atlantic

    Alcon Research 4.8company rating

    Remote

    Additional Job Description: At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in our Mid-Atlantic Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation In this role, a typical day will include: Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues Escalate issues to relevant engineering teams Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization Key Requirements/Minimum Qualifications: Associate's degree or equivalent years of directly related experience The ability to fluently read, write, understand, and communicate in English 2 years of Relevant Experience Preferred Qualifications: Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments. Experience working with advance medical devices and with medical devices that use lasers. Accustomed to working with hospital operating room and surgery center protocols. Working knowledge of ServiceMax / CRM tools. Ability to lift 50 pounds - i.e., tools, replacement parts, etc. Travel Requirements: approximately 30% overnights Territory: Mid-Atlantic How to Thrive at Alcon: Imagine your career like never before with focused growth and development opportunities Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to *************************** and let us know the nature of your request and your contact information.
    $43k-56k yearly est. Auto-Apply 58d ago
  • Field Service Engineer - New York

    Alcon Research 4.8company rating

    Remote

    Additional Job Description: At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in our New York Territory (Manhattan and Brooklyn). This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation In this role, a typical day will include: Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues Escalate issues to relevant engineering teams Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization Key Requirements/Minimum Qualifications: Associate's degree or equivalent years of directly related experience The ability to fluently read, write, understand, and communicate in English 2 years of Relevant Experience Preferred Qualifications: Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments. Experience working with advance medical devices and with medical devices that use lasers. Accustomed to working with hospital operating room and surgery center protocols. Working knowledge of ServiceMax / CRM tools. Ability to lift 50 pounds - i.e., tools, replacement parts, etc. Travel Requirements: Up to 30% out of territory and overnights as needed Territory: New York - Manhattan and Brooklyn How to Thrive at Alcon: Imagine your career like never before with focused growth and development opportunities Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Total Rewards Alcon's Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon's Corporate Social Responsibility including our Total Rewards, click here Pay Range $37.02 - $68.74 Pay Frequency Hourly Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to *************************** and let us know the nature of your request and your contact information.
    $43k-56k yearly est. Auto-Apply 49d ago
  • Field Service Engineer - Illinois

    Alcon Research 4.8company rating

    Remote

    At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.The Sr. Associate I, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose, and repair equipment, perform preventative maintenance, and manage installations and upgrades. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation. Specifics Include: • Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines • Identify and correct complex problems associated with start-up • Research, evaluate, and recommend new products or equipment upgrades that meet customer needs • Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals • Instruct clients on the proper usage and operation of equipment • Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams • Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control • Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization • Commit to continuous improvement and compliance with regulatory requirements All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations . Primary Responsibilities: Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon surgical equipment within a geographical region, providing the highest level of service, increase customer happiness and achieve financial objectives. Provide timely technical services on Alcon surgical equipment as required including phone support and onsite corrective maintenance, preventive maintenance, installation, and other service related duties. Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Expense management and perform duties within budgetary guidelines. Strategically promote, educate and market Alcon services to customers. Accurately handles company assets (Company vehicle, test equipment, computer, etc.) Provides timely and accurate documentation on services performed. What you will bring to Alcon: Associate's Degree or equivalent years of directly related experience The ability to fluently read, write, understand and communicate in English 2 Years of Relevant Experience How to Thrive at Alcon: Work collaboratively with teammates to share standard methodologies and findings as work evolves. Balance experiencing new environments and working with a 80% travel schedule. Travel Requirements: 20% overnights in the territory, could be more for training for the first few months.Territory: Chicagoland, Indiana, Illinois and WisconsinAlcon Careers See your impact at alcon.com.careers Qualifications: Associate shall have the appropriate education and experience to successfully perform the responsibilities/activities of this role. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to *************************** and let us know the nature of your request and your contact information.
    $43k-56k yearly est. Auto-Apply 59d ago
  • Breast and Skeletal Health Field Service Engineer - Cincinnati, OH

    Hologic 4.4company rating

    Dayton, OH jobs

    Cincinnati, OH, United States Dayton, OH, United States We are growing and are thrilled to be recruiting in the **Cincinnati, OH** area. Joining a team in our **Breast & Skeletal Health** you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. **Summary Of Duties And Responsibilities** + Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. + Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. + Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. + Assist other Field Engineers as necessary. + Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. + Complete and submit all required paperwork on time and accurately. + Train customers on the basic operation and use of Hologic products. + Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. + Provide support at conventions, trade shows and customer trials. + Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. + Manage inventory, keep accurate records, and return unused and failed parts promptly. + Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. + Manage the assigned territory in an organized fashion. + Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. + Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. + Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. **Qualifications** + Must be a self-starter, able to travel and work independently with minimal supervision. + Must be capable of multi-tasking, setting priorities and scheduling work activities. + Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. + Willing to work flexible hours and overtime on short notice. + Position requires the ability to be "on call" after normal working hours. + Depending on location, position may require frequent overnight travel. + Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. + High degree of mechanical aptitude. + Excellent communications skills, both written and verbal are required **Education** + Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. **Experience** + 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. + Experience designing, installing, or maintaining computer networks highly desirable. **Specialized Knowledge** + Strong computer literacy. + Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. **_Agency And Third Party Recruiter Notice_** _Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered._ _Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company._
    $64k-100.1k yearly 37d ago
  • Breast and Skeletal Health Field Service Engineer - Cincinnati, OH

    Hologic 4.4company rating

    Cincinnati, OH jobs

    We are growing and are thrilled to be recruiting in the Cincinnati, OH area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. Summary Of Duties And Responsibilities * Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. * Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. * Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. * Assist other Field Engineers as necessary. * Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. * Complete and submit all required paperwork on time and accurately. * Train customers on the basic operation and use of Hologic products. * Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. * Provide support at conventions, trade shows and customer trials. * Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. * Manage inventory, keep accurate records, and return unused and failed parts promptly. * Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. * Manage the assigned territory in an organized fashion. * Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. * Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. * Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. Qualifications * Must be a self-starter, able to travel and work independently with minimal supervision. * Must be capable of multi-tasking, setting priorities and scheduling work activities. * Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. * Willing to work flexible hours and overtime on short notice. * Position requires the ability to be "on call" after normal working hours. * Depending on location, position may require frequent overnight travel. * Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. * High degree of mechanical aptitude. * Excellent communications skills, both written and verbal are required Education * Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. Experience * 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. * Experience designing, installing, or maintaining computer networks highly desirable. Specialized Knowledge * Strong computer literacy. * Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
    $64k-100.1k yearly 37d ago
  • Breast and Skeletal Health Field Service Engineer - Cincinnati, OH

    Hologic 4.4company rating

    Cincinnati, OH jobs

    Cincinnati, OH, United States Dayton, OH, United States We are growing and are thrilled to be recruiting in the **Cincinnati, OH** area. Joining a team in our **Breast & Skeletal Health** you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. **Summary Of Duties And Responsibilities** + Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. + Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. + Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. + Assist other Field Engineers as necessary. + Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. + Complete and submit all required paperwork on time and accurately. + Train customers on the basic operation and use of Hologic products. + Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. + Provide support at conventions, trade shows and customer trials. + Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. + Manage inventory, keep accurate records, and return unused and failed parts promptly. + Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. + Manage the assigned territory in an organized fashion. + Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. + Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. + Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. **Qualifications** + Must be a self-starter, able to travel and work independently with minimal supervision. + Must be capable of multi-tasking, setting priorities and scheduling work activities. + Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. + Willing to work flexible hours and overtime on short notice. + Position requires the ability to be "on call" after normal working hours. + Depending on location, position may require frequent overnight travel. + Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. + High degree of mechanical aptitude. + Excellent communications skills, both written and verbal are required **Education** + Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. **Experience** + 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. + Experience designing, installing, or maintaining computer networks highly desirable. **Specialized Knowledge** + Strong computer literacy. + Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. **_Agency And Third Party Recruiter Notice_** _Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered._ _Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company._
    $64k-100.1k yearly 37d ago
  • Breast and Skeletal Health Field Service Engineer - Cincinnati, OH

    Hologic 4.4company rating

    Cincinnati, OH jobs

    We are growing and are thrilled to be recruiting in the Cincinnati, OH area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues. Summary Of Duties And Responsibilities Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components. Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. Assist other Field Engineers as necessary. Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. Complete and submit all required paperwork on time and accurately. Train customers on the basic operation and use of Hologic products. Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements. Provide support at conventions, trade shows and customer trials. Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. Manage inventory, keep accurate records, and return unused and failed parts promptly. Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. Manage the assigned territory in an organized fashion. Perform PM's on time, provide expeditious on-site response and minimize equipment downtime. Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. Qualifications Must be a self-starter, able to travel and work independently with minimal supervision. Must be capable of multi-tasking, setting priorities and scheduling work activities. Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. Willing to work flexible hours and overtime on short notice. Position requires the ability to be “on call” after normal working hours. Depending on location, position may require frequent overnight travel. Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance. High degree of mechanical aptitude. Excellent communications skills, both written and verbal are required Education Associate's Degree or equivalent in electronics, computer science or related technical discipline is required. Experience 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable. Specialized Knowledge Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred. The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
    $64k-100.1k yearly Auto-Apply 37d ago
  • Field Service Engineer (2+ years)

    Medtronic 4.7company rating

    Technician job at Medtronic

    We anticipate the application window for this opening will close on - 6 Feb 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams. **_To be considered for this role, please ensure the minimum requirements are evident in your applicant profile._** **The candidate must reside in one of the following locations: Pittsburgh, PA; Seattle, WA; Baltimore, MD; Minneapolis, MN; or St. Louis, MO, Louisville, Kentucky and Colombus, Ohio** **Experience in clinical field service or clinical customer support experience.** **Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems** **at medical centers** **. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians.** **This person must be hands-on with medical equipment to quickly find solutions to complex situations.** Responsibilities may include the following and other duties may be assigned. + Installs, operates, maintains, repairs and modifies equipment. + Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. + Analyzes and evaluates products and related performance. + Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. + Installs, upgrades and removes products ensuring coordinative engineering field change. + Maintains effective customer communications and relations. + May provide onsite training of customer support personnel. **Required Knowledge and Experience:** **Level II:** **Requires minimum of 2 years** **of clinical field service, technical internship or clinical customer support experience.** **Level III** **: Requires minimum of 4 years** **of clinical field service, technical internship or clinical customer support experience.** **Level IV** **: Requires minimum of 8 years** **clinical field service, technical internship or clinical customer support experience.** Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries). ***Relevant experience in clinical field service or clinical customer support experience.** **Nice to Have** **Bachelor's degree in Bioengineering, engineering or technology field** **Experience with robotics or motion control** **Previous experience as Technician/Field Services within medical device industry** **Experience with anatomy, surgical protocol and medical terminology** **Ability to troubleshoot with technical skills, creativity and high discipline** **Familiarity with most used test equipment** **Ability to read and understand schematics and engineering drawings** **Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner** **Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.** + Performed troubleshooting and repairs on medical devices + Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. + Excellent English writing and verbal communication skills **Additional Skills and Qualities:** **Problem-solving and Analytical Skills:** **Ability to diagnose and troubleshoot complex technical issues.** **Communication and Interpersonal Skills:** **Ability to communicate effectively with customers, colleagues, and other stakeholders.** **Time Management and Organization:** **Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.** **Flexibility and Adaptability:** **Ability to adapt to changing priorities and work independently in different locations.** **Customer Focus:** **Ability to build and maintain positive relationships with customers and ensure their satisfaction.** **Technical Proficiency:** **Ability to apply engineering principles to troubleshoot and repair medical equipment.** **Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).** **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$49,600.00 - $74,400.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans (************************************************************************************************************** **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (************************* . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (*************************************************************************************************************************************** a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will... + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (*********************************** . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email ******************* To request removal of your personal information from our systems please email *****************************
    $49.6k-74.4k yearly 12d ago

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