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Service Manager jobs at Mendon Truck Leasing and Rental - 56 jobs

  • Subway Assistant Manager

    Mendon 3.3company rating

    Service manager job at Mendon Truck Leasing and Rental

    $17.50-20.00/hour As Assistant Manager of the Subway restaurant in Johnny's Market, you'll play an important role in helping the restaurant run smoothly around the clock. You'll help the Manager carry out all company policies and procedures to keep your restaurant clean, safe, and ready to satisfy, and you'll be in charge during second and third shifts and whenever the Subway Manager is away. The Subway Assistant Manager must be available 24 hours a day as needed. What You'll Do Help the Subway Manager keep your facility clean, safe, well-supplied, and well-staffed. Set the bar for excellent customer service and address any complaints promptly and politely to keep customers happy. Control and maintain cash levels and help manage operating expenses and inventory. Handle HR duties including training, scheduling, and supervising your team, while following Subway's and Johnny's HR policies and all applicable employment laws. Help order, receive, and rotate stock, and check in approved vendors. Follow franchise guidelines for pricing, displays, and sponsored promotions. Rotate food according to franchise standards and report food loss/spoilage. Report all maintenance problems, accidents, security issues, and other emergencies immediately. When the Subway Manager is gone, complete and report daily bookwork, make daily bank deposits, and verify change. What You'll Need Strong communication skills to interact with employees, customers, supervisors, and vendors in a friendly way. Ability to pay close attention to detail, adapt well to change, and multi-task every day. Basic phone, computer and software skills (Microsoft Word, Excel, and email). Ability to read and interpret documents, count, and make change. A willingness to work any area of the store when needed and operate a computerized register. Ability to tolerate exposure to gasoline and cleaning products fumes. Ability to work in a cooler at a temperature of 20°F for up to ten minutes at a time. A valid driver's license and a personal vehicle to perform work-related activities. A high school degree or 1-2 years of related experience and/or training, or the equivalent combination. Benefits It feels good to work at a company that cares about its customers and its community. We're always looking for ways to take good care of each other, and that goes for your benefits, too. As the Subway Assistant Manager, you'll be part of the Johnny's Markets team, enjoying the same perks and benefits as our store employees: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical, dental, and vision insurance (after 60 days) Flex spending account (after 60 days) $10,000 life insurance and accidental death & dismemberment insurance (after 60 days) LifeWorks employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) Up to 72 hours paid time off (after 90 days), 6 paid holidays per year, and holiday premium pay Get to Know Johnny's You can feel good about working for a Subway restaurant owned and operated by the Johnny's Markets team. Our family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Wherever we go, we work hard to be a bright spot in the community, doing our best to Be More, Be Good, and Be Neighborly. Come join our team!
    $17.5-20 hourly 8d ago
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  • Service Manager

    M&K Truck Centers 4.1company rating

    Romulus, MI jobs

    M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. Role Overview: As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Expectations and Responsibilities: Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Essential Qualifications: Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. Bachelor's degree or equivalent professional experience. Strong leadership and team collaboration skills. Must have at least 3 years of management experience Background in Sales is a plus. Ability to manage high-pressure situations with exceptional prioritization and time management Strategic and proactive mindset, with a focus on equipping your team for success Self-aware, flexible, and open-minded approach Analytical thinking combined with hands-on problem-solving abilities Advocacy for both customers and team members What We Offer: Competitive Wages: We offer aggressive pay rates to attract top talent. Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. Training & Development: Opportunities to enhance your skills in a supportive environment. Safe Working Conditions: Work in compliance with DOT and governmental regulations. Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.
    $54k-87k yearly est. 1d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Grand Rapids, MI jobs

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Valid state driver's license Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $28k-35k yearly est. Auto-Apply 40d ago
  • Supervisor, Customer Services

    Envoy Air 4.0company rating

    Grand Rapids, MI jobs

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Valid state driver's license Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Grand Rapids, MI jobs

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Supports the Manager in meeting operational performance targets and monitoring the station operation budget * Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented * Reviews and standardizes procedures to improve efficiency within the operation * Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations * Investigates and resolves customer service issues as well as operation issues * Participates on operational conference calls, station audits and prepares various reports * Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff * Maintains records such as time and attendance, personnel files and performance * Will provide guidance to the team on performance issues as well as coach and counsel employees. * As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: * Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical * Minimum Age: 18 * High school diploma or GED equivalent * College coursework or college degree desirable * Valid state driver's license * Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management * Proven leadership and analytical skills * Ability to effectively and efficiently manage multiple and often competing priorities * Demonstrated ability to communicate verbally and in writing * Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs * Possess the legal right to work in the United States * Must be able to read, write, fluently speak and understand the English language * Previous working experience in a team lead, supervisory or managerial role preferred * Minimum one year customer service experience preferred * Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Custodial Services Supervisor - FBH1

    Gesher Human Services 3.8company rating

    Detroit, MI jobs

    DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
    $40k-63k yearly est. Auto-Apply 60d+ ago
  • HVAC TB Service Manager

    Johnson Controls Holding Company, Inc. 4.4company rating

    Madison Heights, MI jobs

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $91,000-127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $91k-127k yearly Auto-Apply 7d ago
  • Senior Manager, Operations

    Syncreon 4.6company rating

    Detroit, MI jobs

    We are looking for an experienced Operations Manager, based in Detroit, to plan, direct and coordinate the operations at the facility. This role is for second shift which is 3 PM to 11PM; Monday through Friday .You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies. It's an exciting time to join the syncreon team! About the Role How you will contribute * Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer. * Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases. * Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements. * Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed * Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model. * Other duties as assigned. Your Key Qualifications * Bachelor's degree in business, engineering, or related field preferred. * Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry. * Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Job Segment: Logistics, Supply Chain Manager, Operations Manager, Supply Chain, Facilities, Operations
    $104k-143k yearly est. 11d ago
  • Community-Based Recovery Services Supervisor

    Onpoint 4.2company rating

    Allegan, MI jobs

    Job DescriptionCommunity-Based Recovery Services Supervisor: OnPoint is looking for a dynamic, organized, and dedicated professional to join our team as a full-time Community-Based Recovery Services Supervisor. In this role, you will provide day-to-day operational leadership for designated programs and services, ensuring compliance with funding, regulatory, agency, and best practice standards. You will collaborate with a team of professionals to promote the success of community-based recovery services, ensuring high-quality care and support for individuals in need. The ideal candidate will be passionate about making a difference in the lives of others, while effectively managing resources and maintaining program integrity. PAY RANGE/BENEFIT PACKAGE: Salary Range: starting at $63,885.71 up to $88,162.29 annually - placement above minimum salary is based on experience. OnPoint Benefits: 401(a) retirement: employer matching 457 retirement Paid holidays Benefits effective date of hire: Medical insurance Dental insurance Vision Coverage Employer funding of Health Savings Account (up to elected deductible amount) Employer Paid benefits: Disability insurance Life insurance (up to $50,000) Paid Time Off REQUIRED QUALIFICATIONS: Master's degree in a discipline that supports public and third-party reimbursement. Full State of Michigan (LARA) License. Certified Advanced Alcohol and Drug Counselor - Development Plan (CAADC - DP) through the Michigan Certification Board for Addiction Professionals (MCBAP) or willingness to pursue within one month of hire required. 3 years of professional experience working with and supporting the target population required. Strong advocate of recovery-oriented systems of care, person-centered planning, and outcome-focused service delivery required. PREFERRED QUALIFICATIONS: CAADC 1 year of relevant experience as a clinical or program supervisor. Certification in relevant evidence-based practices. Public behavioral health system experience. Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders valued. GENERAL RESPONSIBILITIES: Model and maintain an environment focused on exceptional and individualized service delivery, marked by ongoing assessment, responsiveness, flexibility, measurable impact, and internal and external coordination. Ensure designated programs and services reflect relevant funding, regulatory, agency and best practice standards. Provide direct supervision for designated team members. Establish schedule and structure for 1:1 session. provide feedback on job performance, focused on funding, regulatory, agency and best practice standards. Monitor documentation of services and provide feedback to improve performance to established standards. Complete performance evaluations according to established standards. Engage in utilization and capacity management processes, providing operational context to analysis and planning; implement established processes as directed by Program Manager Identify trends in target populations, service delivery and gaps, risk management, and staff strengths and challenges. Participate in program development efforts in the direction of the Program Manager Participate in screening, orientation, and training for program staff, with strong and accurate knowledge of funding, regulatory, agency and best practice standards. Develop and maintain internal partnerships to effectively participate in interdisciplinary team service delivery. Support external partnerships to ensure collaborative and integrated service delivery. Maintain a caseload as assigned/as needed. Actively participate in agency leadership teams, committees, and initiatives in the direction of the Program Manager. Perform other duties as assigned. EQUIPMENT/TECHNOLOGY KNOWLEDGE: Basic iPhone Knowledge Office 365 Skills Electronic Medical Record (EMR) POSITIONS TO BE FILLED: One full-time position (40 hours/week) Powered by JazzHR 2H9kmP2KgO
    $50k-88.2k yearly 11d ago
  • Community-Based Recovery Services Supervisor

    Onpoint 4.2company rating

    Allegan, MI jobs

    Community-Based Recovery Services Supervisor: OnPoint is looking for a dynamic, organized, and dedicated professional to join our team as a full-time Community-Based Recovery Services Supervisor. In this role, you will provide day-to-day operational leadership for designated programs and services, ensuring compliance with funding, regulatory, agency, and best practice standards. You will collaborate with a team of professionals to promote the success of community-based recovery services, ensuring high-quality care and support for individuals in need. The ideal candidate will be passionate about making a difference in the lives of others, while effectively managing resources and maintaining program integrity. PAY RANGE/BENEFIT PACKAGE: Salary Range: starting at $63,885.71 up to $88,162.29 annually - placement above minimum salary is based on experience. OnPoint Benefits: 401(a) retirement: employer matching 457 retirement Paid holidays Benefits effective date of hire: Medical insurance Dental insurance Vision Coverage Employer funding of Health Savings Account (up to elected deductible amount) Employer Paid benefits: Disability insurance Life insurance (up to $50,000) Paid Time Off REQUIRED QUALIFICATIONS: Master's degree in a discipline that supports public and third-party reimbursement. Full State of Michigan (LARA) License. Certified Advanced Alcohol and Drug Counselor - Development Plan (CAADC - DP) through the Michigan Certification Board for Addiction Professionals (MCBAP) or willingness to pursue within one month of hire required. 3 years of professional experience working with and supporting the target population required. Strong advocate of recovery-oriented systems of care, person-centered planning, and outcome-focused service delivery required. PREFERRED QUALIFICATIONS: CAADC 1 year of relevant experience as a clinical or program supervisor. Certification in relevant evidence-based practices. Public behavioral health system experience. Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders valued. GENERAL RESPONSIBILITIES: Model and maintain an environment focused on exceptional and individualized service delivery, marked by ongoing assessment, responsiveness, flexibility, measurable impact, and internal and external coordination. Ensure designated programs and services reflect relevant funding, regulatory, agency and best practice standards. Provide direct supervision for designated team members. Establish schedule and structure for 1:1 session. provide feedback on job performance, focused on funding, regulatory, agency and best practice standards. Monitor documentation of services and provide feedback to improve performance to established standards. Complete performance evaluations according to established standards. Engage in utilization and capacity management processes, providing operational context to analysis and planning; implement established processes as directed by Program Manager Identify trends in target populations, service delivery and gaps, risk management, and staff strengths and challenges. Participate in program development efforts in the direction of the Program Manager Participate in screening, orientation, and training for program staff, with strong and accurate knowledge of funding, regulatory, agency and best practice standards. Develop and maintain internal partnerships to effectively participate in interdisciplinary team service delivery. Support external partnerships to ensure collaborative and integrated service delivery. Maintain a caseload as assigned/as needed. Actively participate in agency leadership teams, committees, and initiatives in the direction of the Program Manager. Perform other duties as assigned. EQUIPMENT/TECHNOLOGY KNOWLEDGE: Basic iPhone Knowledge Office 365 Skills Electronic Medical Record (EMR) POSITIONS TO BE FILLED: One full-time position (40 hours/week)
    $50k-88.2k yearly Auto-Apply 10d ago
  • Service Manager

    VIP Truck Center 3.3company rating

    Livonia, MI jobs

    VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks. Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins. Our Parts Department is stocked with genuine Ford and Volvo truck parts. Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service. Job DescriptionVIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the department *Monitor technicians productivity * Maintain good relations with customers * Recruit, train and retain technicians * Mentor and advise technicians, * Make sure the right technician is assigned the right job * Monitor the warranty process * Work with other departments as required. * Perform additional duties as required VIP offers a benefit package that includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match. Qualifications The ideal candidate will have a high school diploma, a mechanical background with at least five years as a journeyman mechanic, be diesel engine certified, and at least two years as a foreman/service advisor. Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and insurability is mandatory. Must be computer proficient. Duties Include: Additional Information VIP Truck Center, LLC offers a competitive salary and benefits program including Blue Cross medical, vision and dental insurance. All your information will be kept confidential according to EEO guidelines. EOE
    $58k-93k yearly est. 60d+ ago
  • Service Manager

    Vip Truck Center 3.3company rating

    Livonia, MI jobs

    VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks. Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins. Our Parts Department is stocked with genuine Ford and Volvo truck parts. Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service. Job Description VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the department *Monitor technicians productivity * Maintain good relations with customers * Recruit, train and retain technicians * Mentor and advise technicians, * Make sure the right technician is assigned the right job * Monitor the warranty process * Work with other departments as required. * Perform additional duties as required VIP offers a benefit package that includes medical (Blue Cross), dental, eye care, vacation and a 401K program with a match. Qualifications The ideal candidate will have a high school diploma, a mechanical background with at least five years as a journeyman mechanic, be diesel engine certified, and at least two years as a foreman/service advisor. Must be customer friendly and be a team player. A valid driver's license (CDL preferred) and insurability is mandatory. Must be computer proficient. Duties Include: Additional Information VIP Truck Center, LLC offers a competitive salary and benefits program including Blue Cross medical, vision and dental insurance. All your information will be kept confidential according to EEO guidelines. EOE
    $58k-93k yearly est. 8h ago
  • Service Manager

    Great Western Leasing 4.0company rating

    Dearborn, MI jobs

    Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dearborn, MI facility. This role is responsible for overseeing all service department, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines. If you're a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you. Be a part of our team - Apply now! What's in it for you? Semi- Monthly Paychecks - Get paid on time, every time. Weekday Schedule - Monday-Friday, 8:00 AM - 4:30 PM (No weekends!). Comprehensive Benefits Package - Health, dental, vision, and life insurance. 401K, Flexible Spending & Health Savings Account options. Paid Time Off & Sick Leave - Enjoy work-life balance. Employee Perks - Discounts, Employee Assistance Program, and a $400 Benefit Card. Who We're Looking For GWT is looking for experienced leaders who are: Strong Leaders - Able to motivate and develop teams while driving performance. Problem Solvers - Quick thinkers who can troubleshoot and resolve operational challenges. Organized & Detail-Oriented - Skilled at managing multiple priorities efficiently. Customer-Focused - Committed to building strong relationships and delivering high-quality service. Effective Communicators - Clear and professional with customers, employees, and vendors. Goal-Oriented - Focused on achieving service goals and growing the department. Service Manager Responsibilities Budget & Planning Manage the annual service budget. Track daily progress and evaluate monthly goals. Partner with leadership to develop plans for departmental growth. Staff Management Hire, train, and develop service personnel. Collaborate with recruiting partners. Lead weekly meetings to drive efficiency and alignment. Service Operations Create and manage a priority-based service schedule. Assign work based on technician strengths and workloads. Review and validate work orders before billing. Analyze performance data to improve operations. Technical Expertise Direct trailer repair, maintenance, welding, and electrical service. Partner with manufacturers for warranty support. Maintain a robust safety structure in line with company standards. Customer Relations Visit customers to assess service needs and ensure satisfaction. Shop & Equipment Management Ensure availability and maintenance of shop tools and service equipment. Manage service schedules and maintenance plans for company vehicles and equipment. Required Qualifications High school diploma or GED. Minimum 4 years of experience as a service manager. Proven ability to grow a service department. Strong leadership and communication skills. Proficient in reading and creating reports, invoices, and office documents. Comfortable using computer systems. Bilingual (Spanish) is a plus. Must be able to read and write in English. Physical Demands Ability to climb around, on, and under trailers. Frequent standing, walking, reaching, stooping, kneeling, and crawling. Regular sitting and frequent talking or hearing. Use of hands and arms for handling tools and equipment. Ability to lift and move up to 70 lbs. Vision requirements include close, distance, and color vision, and the ability to adjust focus. Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers. Work Environment Operates in a shop environment. Routine use of standard office equipment. Involves shipping and receiving responsibilities. Forklift training and certification provided. About Great Western Trailer Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK. Apply Today! If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Dearborn, MI! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
    $59k-95k yearly est. 17d ago
  • Service Manager

    Great Western Leasing 4.0company rating

    Dearborn, MI jobs

    Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dearborn, MI facility. This role is responsible for overseeing all service department, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines. If you re a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you. Be a part of our team Apply now! What s in it for you? Semi- Monthly Paychecks Get paid on time, every time. Weekday Schedule Monday-Friday, 8:00 AM 4:30 PM (No weekends!). Comprehensive Benefits Package Health, dental, vision, and life insurance. 401K, Flexible Spending & Health Savings Account options. Paid Time Off & Sick Leave Enjoy work-life balance. Employee Perks Discounts, Employee Assistance Program, and a $400 Benefit Card. Who We re Looking For GWT is looking for experienced leaders who are: Strong Leaders Able to motivate and develop teams while driving performance. Problem Solvers Quick thinkers who can troubleshoot and resolve operational challenges. Organized & Detail-Oriented Skilled at managing multiple priorities efficiently. Customer-Focused Committed to building strong relationships and delivering high-quality service. Effective Communicators Clear and professional with customers, employees, and vendors. Goal-Oriented Focused on achieving service goals and growing the department. Service Manager Responsibilities Budget & Planning Manage the annual service budget. Track daily progress and evaluate monthly goals. Partner with leadership to develop plans for departmental growth. Staff Management Hire, train, and develop service personnel. Collaborate with recruiting partners. Lead weekly meetings to drive efficiency and alignment. Service Operations Create and manage a priority-based service schedule. Assign work based on technician strengths and workloads. Review and validate work orders before billing. Analyze performance data to improve operations. Technical Expertise Direct trailer repair, maintenance, welding, and electrical service. Partner with manufacturers for warranty support. Maintain a robust safety structure in line with company standards. Customer Relations Visit customers to assess service needs and ensure satisfaction. Shop & Equipment Management Ensure availability and maintenance of shop tools and service equipment. Manage service schedules and maintenance plans for company vehicles and equipment. Required Qualifications High school diploma or GED. Minimum 4 years of experience as a service manager. Proven ability to grow a service department. Strong leadership and communication skills. Proficient in reading and creating reports, invoices, and office documents. Comfortable using computer systems. Bilingual (Spanish) is a plus. Must be able to read and write in English. Physical Demands Ability to climb around, on, and under trailers. Frequent standing, walking, reaching, stooping, kneeling, and crawling. Regular sitting and frequent talking or hearing. Use of hands and arms for handling tools and equipment. Ability to lift and move up to 70 lbs. Vision requirements include close, distance, and color vision, and the ability to adjust focus. Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers. Work Environment Operates in a shop environment. Routine use of standard office equipment. Involves shipping and receiving responsibilities. Forklift training and certification provided. About Great Western Trailer Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK. Apply Today! If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Dearborn, MI! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
    $59k-95k yearly est. 20d ago
  • Cash Services Manager

    Brink's 4.0company rating

    Lansing, MI jobs

    About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Cash Services Manager is responsible cash forecasting, monitoring and oversight of cash loading. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company. Key Responsibilities: + Oversee day to day Cash Services, by providing training and support to Cash Services team + Daily cash management activities - keeping sufficient stock for ATMs to operate - while balance cost of cash and cost of transportation. Monitoring closely for cash spikes and usage reduction, to adjust planning in JIT basis. + Assign and schedule team to cover certain geographies and time periods + Be first escalation point, where missed loads are not getting addressed in timely manner + Monitor data and KPI's, then provide guidance to team to improve performance of this function + Maintain regular review with various armored carriers and other Cash Management functions, to create accountability for SLA's - with penalties applied as needed + Manage 3rd party invoice review process, ensuring accurate and timely payments + Manage communication to management and key customer stakeholders, holding team accountable for key goals + Other duties may be assigned Core Competencies: + Strategic Relationship Building + Client-Focused Communication + Problem Solving & Analytical Thinking + Time Management & Prioritization + Adaptability in Fast-Paced Environments + Technical Learning & Process Innovation Preferred Qualifications: + Experience in a leadership role in area of Cash Management, Logistics or a similar field is a must + Bachelor's Degree in Business, or related area + Highly ambitious, willing to take on new tasks with little to no direction + Acting number two to Sr Director of Cash Operations + Travel will be required (Approx. 20%) If located remote from a PAI office, this may increase to 40% + Proficiency with Microsoft Office Suite is required + Strong working knowledge / understanding of Microsoft Excel is required + Ability to learn software applications quickly + Experience with PAI Reports is a plus Work Environment: + Office-based with frequent interaction across departments + Requires calm demeanor, excellent listening skills, and attention to detail + Occasional lifting (10lbs or less) and continuous screen time Effort: Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated. SUPERVISORY / MANAGEMENT DUTIES: The employee is responsible for supervising other positions What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way. See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (*********** brinks. com/terms-of-use) See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (*********** brinks. com/brinks-california-consumer-privacy-act-notice)
    $57k-93k yearly est. 12d ago
  • Customer Service Manager

    Westrock Company 4.2company rating

    Lansing, MI jobs

    Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How you will impact Smurfit Westrock: * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What you need to succeed: * High School diploma or G.E.D. required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred * Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption * Proven track record of building relationships, customer service, and negotiations * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What we offer: * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
    $46k-62k yearly est. 60d+ ago
  • Service Manager

    M&K Truck Centers 4.1company rating

    Romulus, MI jobs

    Job Description M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service. Role Overview: As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations. Expectations and Responsibilities: Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience. Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback. Operational Excellence: Take ownership of your service center's performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations. Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company. Essential Qualifications: Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports. Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs. Bachelor's degree or equivalent professional experience. Strong leadership and team collaboration skills. Must have at least 3 years of management experience Background in Sales is a plus. Ability to manage high-pressure situations with exceptional prioritization and time management Strategic and proactive mindset, with a focus on equipping your team for success Self-aware, flexible, and open-minded approach Analytical thinking combined with hands-on problem-solving abilities Advocacy for both customers and team members What We Offer: Competitive Wages: We offer aggressive pay rates to attract top talent. Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role. Training & Development: Opportunities to enhance your skills in a supportive environment. Safe Working Conditions: Work in compliance with DOT and governmental regulations. Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.
    $54k-87k yearly est. 25d ago
  • Aircraft Cabin Service Lead

    G2 Secure Staff 4.6company rating

    Detroit, MI jobs

    Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a valid driver's license. 5. HS diploma or GED. B. PHYSICAL AND MENTAL DEMANDS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Physical exam may be required to confirm above. 6. Must pass pre-employment and random drug test. 7. Must complete a criminal background check. 8. Must be able to read, write, understand and carry out instructions in English. 9. Must be able to verbally direct in English. 10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS). 11. 10-20% outside work. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must meet necessary requirements to obtain a security sensitive identification badge. 14. May be required to work weekends, overnight shifts and holidays. 15. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange. 2. Provision aircraft as directed with required ship supplies by aircraft type 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and inservices as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
    $35k-44k yearly est. 27d ago
  • Warehouse Area Manager

    Lasership 4.6company rating

    Romulus, MI jobs

    Pay: $50,300 - $88,800 annually, depending on experience. Shift: Wednesday - Saturday from 2:30 AM to 12:30 PM. Hours subject to change based on the needs of the business
    $50.3k-88.8k yearly 11d ago
  • Operations Manager

    G2 Secure Staff 4.6company rating

    Detroit, MI jobs

    Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. EDUCATION AND EXPERIENCE: High School diploma or equivalent. Some supervisory/management in shift work environment experience necessary. Verbal and written communications skills Must be 18 years of age or older. Must have reliable telephone and transportation. PERSONAL AND PHYSICAL REQUIREMENTS: Treat all information as confidential. Possess the tact to deal with all levels of situations, client representatives, employees and the public. Must be able to sit, stand, lift, and/or bend throughout shift. Must pass pre-employment and random drug tests. Must complete a criminal background check. Must be able to read, understand and carry out instructions in English. Must meet necessary requirements to obtain a security sensitive identification badge. Must be able to verbally direct in English. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: Ensure implementation of the Safety Management System (SMS) Implement safety plan for station Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary Actively participate in the Safety Management System (SMS) Must be able to perform all duties of subordinate employees when necessary. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) Schedule personnel daily and furnish copy to Department Manager. Monitor employee activity and makes adjustments as needed, Make sure employees follow all regulations/procedures. Check In/Out sheets to insure all employees have logged in times correctly. Deals courteously and tactfully with fellow employees. Communicate effectively with fellow employees and client representatives. Make recommendations to Department Manager regarding personnel performance. Communicate safety hazards and equipment problems to Department Manager or General Manager. Make sure state licenses and training records are current. On call 24 hours per day. Report inquiries and other major incidents to Department Managers. Respond to inquiries from client, staff, and passengers in a courteous manner. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. Attend meetings and inservices as required. Utilize appropriate communications channels and maintain records, reports and files as required. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible Adhere to company policies and procedures and participate in achievement of company objectives. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. Perform other duties as requested. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury
    $55k-75k yearly est. 3d ago

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