Epic Credentialed Trainer jobs at Mercy Medical Center-Newton - 281 jobs

Medical Center: Staff Development- (Full-Time, Day Shift) - Job Summary: The Project Credentialed Trainer will provide training to end users, demonstrating working knowledge of the LLEAP system, in a variety of settings that include but are not limited to, classroom training, at the elbow support, and providing daily support to end users. Obtains and maintains in-depth knowledge of the functionality of applications and has the ability to demonstrate clinical and non-clinical workflows using the LLEAP system. Promotes a climate for the participant that encourages learning and self-motivation through the application of principles of adult learning. Utilizes exemplary interpersonal skills and cooperates harmoniously with others at all levels. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. These services may be provided for both LLUMC and LLUCH hospitals. Performs other duties as needed. Education and Experience: High School Diploma or GED required. Bachelor's Degree preferred. Minimum two years of experience as an electronic health record (E.H.R) system trainer or E.H.R system Super User required. Knowledge and Skills: Demonstrated strong verbal communication and public speaking skills required. Strong presentation skills to large audience base required. Able to: read; write legibly; speak in English with professional quality; use computer, printer, fax machine, and software programs necessary to the position. Strong computer skills (e.g., Word, Excel and PowerPoint. Ability to work audiovisual equipment proficiently in the training environment. Able to communicate positively, effectively, and professionally with others; speak effectively before small and large groups of employees, administration, and other internal and external entities; work calmly and respond courteously when under pressure; teach and collaborate. Must have problem-solving skills and be adaptable to change. Ability to work in a fast paced environment and maintain a positive attitude. Ability to learn and to remain competent in Epic skills. Must be detail oriented. Ability to distinguish colors within computer programs; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read medical records, computer screens, and written documents necessary to the position; discern temperatures through touch. Licensures and Certifications: Epic Credential Trainer Certification preferred.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department:EPIC Acute Under the direction of the Director of Ambulatory Medical Informatics, the Epic Principal trainers (PTs) work with the Application Team Leads and application analysts to develop and maintain the training program for the user roles in their application. Principal Trainers will have a solid understanding of the access, clinical and revenue cycle workflows and operations of SVMHS' ambulatory practices including (but not limited to) clinical documentation, orders, scheduling, patient-clinic communications, professional billing, claims and remittance processing. Primary Duties: Develops role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office). Designs, develops and maintains instructional materials. Maintains policy and procedures documentation. Incorporates feedback from others into existing training and training administration procedures. Learns new content and consulting with subject matter experts to develop training materials and answer any participant questions. Assists with building and testing of training environments, and providing support and troubleshooting issues. Collaborates with other trainers by co-facilitating classroom instruction and assisting with exercises as needed. Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session. Presents information verbally and in writing in a clear and easy-to-understand manner. Follows up with trainees outside of the classroom to offer additional support. Serves as an expert educator to internal staff. Trains and credentials additional classroom trainers as needed. Trains staff and end users by teaching technical topics as needed. Manages projects by prioritizing projects and by creating and adhering to timelines. Completes training tasks outlined in the training project plan and established by the Training Manager. Is responsible for development of detailed, workflow-based curriculum for designated application(s). Attends status meetings held by the training team and their designated application team(s). May also attend change control meetings and other meetings as needed. Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy. Develops appropriate proficiency measures for training. Determines the appropriate level of training (time, delivery method) for each user in designated application(s). Maintains training curriculum, training environment, and delivers ongoing education post go-live. Ensures all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Information Systems job responsibilities: - Employee should be familiar with the Information Systems Standards and Best Practices concepts and requirements. ******************* Net/documents/?docid=4484&mode=view - IT will review the Information Systems Standards and Best Practices concepts, requirements and documentation with employees at least once a year for understanding, completeness and accuracy. Employee shall document the system management, maintenance, and support requirements in a location accessible to Information Technology and appropriate SVMH support staff who have responsibility. Performs other duties as assigned. Job Requirements: Education: Bachelor's degree required. Licensure: Current Epic Principal Trainer certification required. *See below for position specific licensure/certification requirements. New hires and transfers have 45 days from completion of SVMHS-sponsored Epic training to complete required Epic certification. Epic Principal Trainer for Ambulatory Clinical Applications: Certification in EpicCare Ambulatory for Principal Trainers Epic Principal Trainer for Registration and Scheduling Applications: Certification in Cadence and Prelude for Principal Trainers Epic Principal Trainer for Professional Billing and Claims Applications: Certification in Resolute Professional Billing (non-SBO) for Principal Trainers Experience: A minimum of two (2) years of electronic health record systems analysis, design, build and support required. Epic application implementation, troubleshooting, testing, and support experience preferred. Must have experience with data collection procedures and data management. Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures. Experience with, or certification in any of the following applications or modules is preferred: EpicCare Ambulatory, Cadence, Prelude, Resolute Professional Billing, MyChart, Security, Bones, Surescripts, SmartForms, Order Transmittal, Referrals, Reporting Workbench, Cadence, Haiku/Canto, CareEverywhere, and/or Urgent Care. Strong instructional design skills preferred. Familiarity/experience using HealthStream Learning Management System preferred. Pay Range: The hourly rate for this position is $42.36 - $52.94. The range displayed on this job posting reflects the target for new hire salaries for this position. Job Specifications: ● Union: Non-Affiliated● Work Shift: Day Shift● FTE: 1.0● Scheduled Hours: 40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department: EPIC Acute Under the direction of the Director of Ambulatory Medical Informatics, the Epic Principal trainers (PTs) work with the Application Team Leads and application analysts to develop and maintain the training program for the user roles in their application. Principal Trainers will have a solid understanding of the access, clinical and revenue cycle workflows and operations of SVMHS' ambulatory practices including (but not limited to) clinical documentation, orders, scheduling, patient-clinic communications, professional billing, claims and remittance processing. Primary Duties: * Develops role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office). * Designs, develops and maintains instructional materials. * Maintains policy and procedures documentation. * Incorporates feedback from others into existing training and training administration procedures. * Learns new content and consulting with subject matter experts to develop training materials and answer any participant questions. * Assists with building and testing of training environments, and providing support and troubleshooting issues. * Collaborates with other trainers by co-facilitating classroom instruction and assisting with exercises as needed. * Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session. * Presents information verbally and in writing in a clear and easy-to-understand manner. * Follows up with trainees outside of the classroom to offer additional support. * Serves as an expert educator to internal staff. * Trains and credentials additional classroom trainers as needed. * Trains staff and end users by teaching technical topics as needed. * Manages projects by prioritizing projects and by creating and adhering to timelines. * Completes training tasks outlined in the training project plan and established by the Training Manager. * Is responsible for development of detailed, workflow-based curriculum for designated application(s). * Attends status meetings held by the training team and their designated application team(s). May also attend change control meetings and other meetings as needed. * Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy. * Develops appropriate proficiency measures for training. * Determines the appropriate level of training (time, delivery method) for each user in designated application(s). * Maintains training curriculum, training environment, and delivers ongoing education post go-live. * Ensures all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. * Information Systems job responsibilities: * Employee should be familiar with the Information Systems Standards and Best Practices concepts and requirements. ******************* Net/documents/?docid=4484&mode=view * IT will review the Information Systems Standards and Best Practices concepts, requirements and documentation with employees at least once a year for understanding, completeness and accuracy. * Employee shall document the system management, maintenance, and support requirements in a location accessible to Information Technology and appropriate SVMH support staff who have responsibility. * Performs other duties as assigned. Job Requirements: Education: Bachelor's degree required. Licensure: Current Epic Principal Trainer certification required. *See below for position specific licensure/certification requirements. New hires and transfers have 45 days from completion of SVMHS-sponsored Epic training to complete required Epic certification. * Epic Principal Trainer for Ambulatory Clinical Applications: Certification in EpicCare Ambulatory for Principal Trainers * Epic Principal Trainer for Registration and Scheduling Applications: Certification in Cadence and Prelude for Principal Trainers * Epic Principal Trainer for Professional Billing and Claims Applications: Certification in Resolute Professional Billing (non-SBO) for Principal Trainers Experience: A minimum of two (2) years of electronic health record systems analysis, design, build and support required. Epic application implementation, troubleshooting, testing, and support experience preferred. Must have experience with data collection procedures and data management. Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures. Experience with, or certification in any of the following applications or modules is preferred: EpicCare Ambulatory, Cadence, Prelude, Resolute Professional Billing, MyChart, Security, Bones, Surescripts, SmartForms, Order Transmittal, Referrals, Reporting Workbench, Cadence, Haiku/Canto, CareEverywhere, and/or Urgent Care. Strong instructional design skills preferred. Familiarity/experience using HealthStream Learning Management System preferred. Pay Range: The hourly rate for this position is $42.36 - $52.94. The range displayed on this job posting reflects the target for new hire salaries for this position. Job Specifications: ● Union: Non-Affiliated ● Work Shift: Day Shift ● FTE: 1.0 ● Scheduled Hours: 40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department:EPIC Acute Under the direction of the Epic Application Manager, the Epic Credential Trainer (CT) works with Principal Trainers, Epic Analysts, and department leadership to develop and maintain clinical workflow standards and training materials that align with the mission and values of Salinas Valley Health. The Epic CT is responsible for delivering Electronic Health Record (EHR) end-user training for physicians, advance practice providers, clinical and administrative support staff and the clinical management team. Epic CTs work with operational champions to understand current workflow and how it will translate into the Epic EHR system. The Epic CT is the first point of contact for operational users and is responsible for troubleshooting end user technical and EHR software issues, as well as EHR optimization requests. The individual is also responsible to provide Epic go-live support, known as At-The-Elbow support (ATE), during EHR/project implementations. Analyze the requirements of the Medical Center and/or ambulatory Medical Group and ensure current EHR design/build workflows meet operational goals. Ensure workflows are designed with end user efficiency in mind to seamlessly incorporate into daily work. Assist Principal Trainers (PTs) in developing clear, concise and effective training materials including classroom handouts, presentations and workflow guides. Ensure workflow guides are succinct and easy to follow, enabling managers and others deliver quick, on-the-spot training. Assist PTs create role-based training content for all levels, including management, providers and frontline staff, utilizing a range of software programs, tools, and applications (such as Microsoft Office). Deliver “front-of-the-classroom” training, presenting information verbally and in writing in a clear, professional, and easily understandable manner. Evaluate and assess end-user competencies at the end of each training session to determine if the curriculum was understood and evaluate if EHR access should be granted or additional training is required. Prepare training lessons, printing materials, and set up the training room and environment prior to each training session. Maintain consistent and reliable training schedules to ensure efficient onboarding of new staff and leads Thrive scheduling (post-implementation training) for existing staff. Following up with trainees after training to offer additional support and assistance. Provide “At-The-Elbow” support during Epic EHR implementations for application or system-wide projects. Servers as the primary educator and supports Analyst, troubleshooting issues promptly to solve problems, and identifying opportunities for long-term solution, such as updated training materials or improved workflows. Serve as the liaison between Epic Analysts/IT department and end user for technical or software-related issues. Regularly round on end-users throughout the health system to offer advanced training and workflow tips, positioning oneself as a subject matter expert for internal staff and providers. Responds timely to Help Desk requests and other team inquires. Exhibit strong communication and time management skills, ensuring timely responses to emails or tickets. Collaborates with other Epic Credentialed Trainers to assist with tasks based on workload or needs, building a strong level of trust with end users. Proactively engage in quarterly Epic updates, draft proposals for workflow changes and share these proposals with operational champions and leads well in advance of the upgrade. Assist in building and testing training environments, providing support, and troubleshooting issues, while fostering a culture of continuous improvement. Leverage Epic tools like Signal and Pulse to identify areas where additional training is needed (e.g., by job role or specific people) and take proactive steps to address these needs, enhancing operational efficiency and job satisfaction across the organization. Work independently, with minimal supervision, by effectively managing projects, prioritizing tasks, and meeting project deadlines. Take initiative to complete all assigned responsibilities. Participate in status meetings hosted by the training team and their respective application teams. Attend change control meetings and other relevant meetings as necessary. Ensure that all deliverables are approved by Principal Trainers and other key members of the project team and are completed in alignment with the training strategies. Demonstrate strong customer service skills, with a focus on following through to resolve issue effectively. Performs other duties as assigned. Education: High School Diploma or GED required. Experience: Two (2) years' experience using Epic (Electronic Health Record) preferred. Two (2) years' experience within a healthcare related clinical environment with working knowledge of the process and delivery of patient care services in an ambulatory care facility and office practice environment preferred. Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and collections preferred. Licensure will vary based on specialty and specific applications. Access Salinas Valley Health Credential Trainer certification required in assigned application including EpicCare Ambulatory, Healthy Planet, ASAP, Orders, Willow, Beacon, Radiant, Cupid, OpTime, Anesthesia, Lumens or Beaker training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred. Clinical Salinas Valley Health Credential Trainer certification required in assigned application including EpicCare Ambulatory, Healthy Planet, ASAP, Orders, Willow, Beacon, Radiant, Cupid, OpTime, Anesthesia, Lumens or Beaker training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred Revenue Cycle: Salinas Valley Health Credential Trainer certification required in assigned application including Resolute Hospital Billing & Professional Billing, Claims & Remittance, HIM (Coding, Deficiency Tracking & ROI), Identity and Gallery training tracks. New hires and transfers have 60 days from date of hire/transfer to obtain Credential Trainer certification. Healthcare licensure or certification preferred. The hourly rate for this position is $33.26 - $41.58. The range displayed on this job posting reflects the target for new hire salaries for this position. Job Specifications: ● Union: Non-Affiliated● Work Shift: Day Shift● FTE: 1.0● Scheduled Hours: 40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Why work at TidalHealth? Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally. Credentialed Trainer Position Summary The Credentialed Trainer will work closely with a Principal Trainer to provider initial and on-going Epic training and support to the patient care services team. Credentialed Trainer Position Requirements Education * Bachelor's degree preferred Experience * Experience teaching adult learners * Experience in a healthcare field preferred * Experience with Epic EMR preferred * Competent computer skills, proficient with Microsoft office applications * Obtain Epic Credentialed Trainer status within 30 days of hire * Must have excellent verbal and written communication skills * Be able to objectively evaluate a provider's Epic performance and provide constructive feed-back as needed Credentialed Trainer Benefits * At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits. * Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union. Salary range: $24.41 - $37.84 Commensurate with experience

Minimum Qualifications: Bachelors degree from an accredited college or university and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum one (1) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs)\: Negotiation; Creativity; Applied Data Analysis; Conflict Resolution; Risk Assessment; Service Focus; Requirements Elicitation & Analysis; Business Acumen; Managing Diverse Relationships Job Summary: Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings. Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. Supports strategic planning and organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives. Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. Manages moderately complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, and understand initiative intent and purpose. Performs data analyses to support business initiatives by using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; and partnering with Procurement and/or Legal to assist in the development of service level and/or scope of work agreements as appropriate. Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. 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Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: + Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. + Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. + Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings. + Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. + Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. + Supports strategic planning and organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives. + Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. + Manages moderately complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. + Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, and understand initiative intent and purpose. + Performs data analyses to support business initiatives by using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. + Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; and partnering with Procurement and/or Legal to assist in the development of service level and/or scope of work agreements as appropriate. + Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: + Bachelors degree from an accredited college or university and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum one (1) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: + Knowledge, Skills, and Abilities (KSAs): Negotiation; Creativity; Applied Data Analysis; Conflict Resolution; Risk Assessment; Service Focus; Requirements Elicitation & Analysis; Business Acumen; Managing Diverse Relationships Preferred Qualifications: + Two (2) years data analytics experience. + Two (2) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc. COMPANY: KAISER TITLE: Consultant III - EPIC Tapestry Analyst LOCATION: Portland, Oregon REQNUMBER: 1401928 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: * Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. * Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. * Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings. * Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. * Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. * Supports strategic planning and organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives. * Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. * Manages moderately complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. * Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, and understand initiative intent and purpose. * Performs data analyses to support business initiatives by using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. * Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; and partnering with Procurement and/or Legal to assist in the development of service level and/or scope of work agreements as appropriate. * Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

This job supports the achievement of sales financial and membership goals by supporting the development of sales training programs that align with the strategic direction of the Company and business objectives within the Sales Organization. The incumbent, in collaboration with the Sales training team, ensures that the development of all training materials, programs and solutions have been researched and reviewed for optimized impact on sales strategy objectives. The incumbent identifies any product and service barriers (both internally and externally) and communicates those to direct management and relevant matrix partner departments - all with the goal of improving consumer and partner experience. **The ideal candidate for this role will sit within the footprint of Highmark. If you are within 50 miles of an office you are required to be onsite 3 days a week - T, W, Th.** **ESSENTIAL RESPONSIBILITIES** + Support the development of training curriculum and sales resources for live and virtual sessions through content research and the procurement of SME signoff. + Deliver training content to Sales professionals and support opportunities for ongoing refresher content. + Update curriculum and relevant resources annually as needed. + Work with partners to establish training schedules and ensure assess availability. + Track program attendance and solicit post-event assessment surveys for use in evaluating program effectiveness and applicability + Support the upkeep of related tracking systems and Sales knowledge center. + Other duties as assigned or requested. **EXPERIENCE** **Required** + 3 years of experience in Training and Presentation Delivery experience and/or sales experience to include: + Experience with Microsoft PowerPoint/SharePoint/Excel and other office applications + Experience with Learning Management Systems (LMS) **Preferred** + 1 year of experience in Insurance Industry experience + 1 year of experience with Articulate other eLearning development programs **SKILLS** + Training Design + Assessment + Editing + Organization **EDUCATION** **Required** + Bachelor's degree in education, communication, training development, marketing, instructional design or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree. **Preferred** + None **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $57,700.00 **Pay Range Maximum:** $107,800.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272817

This job supports the achievement of sales financial and membership goals by supporting the development of sales training programs that align with the strategic direction of the Company and business objectives within the Sales Organization. The incumbent, in collaboration with the Sales training team, ensures that the development of all training materials, programs and solutions have been researched and reviewed for optimized impact on sales strategy objectives. The incumbent identifies any product and service barriers (both internally and externally) and communicates those to direct management and relevant matrix partner departments - all with the goal of improving consumer and partner experience. **The ideal candidate for this role will sit within the footprint of Highmark. If you are within 50 miles of an office you are required to be onsite 3 days a week - T, W, Th.** **ESSENTIAL RESPONSIBILITIES** + Support the development of training curriculum and sales resources for live and virtual sessions through content research and the procurement of SME signoff. + Deliver training content to Sales professionals and support opportunities for ongoing refresher content. + Update curriculum and relevant resources annually as needed. + Work with partners to establish training schedules and ensure assess availability. + Track program attendance and solicit post-event assessment surveys for use in evaluating program effectiveness and applicability + Support the upkeep of related tracking systems and Sales knowledge center. + Other duties as assigned or requested. **EXPERIENCE** **Required** + 3 years of experience in Training and Presentation Delivery experience and/or sales experience to include: + Experience with Microsoft PowerPoint/SharePoint/Excel and other office applications + Experience with Learning Management Systems (LMS) **Preferred** + 1 year of experience in Insurance Industry experience + 1 year of experience with Articulate other eLearning development programs **SKILLS** + Training Design + Assessment + Editing + Organization **EDUCATION** **Required** + Bachelor's degree in education, communication, training development, marketing, instructional design or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree. **Preferred** + None **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $57,700.00 **Pay Range Maximum:** $107,800.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272817

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. OBJECTIVES/PURPOSE Responsible for assisting the Training Supervisor in the general administration of the center area training program. Is able to perform all technical tasks required within the work areas and will work in these areas as a Lead Technician when not acting as the Training Lead. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills. Position will provide oversight of operational flow, assist in training new and existing employees, and pro- vide leadership to staff. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES Perform duties associated with Training (including but not limited to): (40%) Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties. Reviews employee training materials to meet initial and annual certification requirements. Ensures timely completion of cross-training and annual re-certification training. Monitors center training needs and performs cross-training, re-training, SOP training, preventative action training and other training as needed. Works closely with the Training Supervisor and management team to communicate center/employee needs as they relate to training. Communicates regularly with the Training Supervisor and Center Management to ensure compliance with training requirements and that adequate support is provided to employees in the work area. Review Quality Control Records as applicable and assigned Maintain certification and perform all required duties in the area of Phlebotomy (including, but not limited to): (10%) Perform venipuncture of donors and programming of plasmapheresis machine. Monitor donors during donation process and manage donor reactions. Perform all duties required for the setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP, within scope of training. Also, maintain and calibrate equipment. Maintain certification and perform all required duties in the area of Medical History (including, but not limited to): (10%) Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight. Enter donor information into the Donor Information System (DIS). Coordinate donors to donor floor and compensate donors using the Debit Card system. Maintain certification and perform all required duties in the area of Sample Processing (including, but not limited to): (10%) Prepare units for frozen storage. Collect and store samples from plasma units for testing. Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup. Prepare frozen plasma units and samples for shipping following established protocol. Manage supplies, assist management team with inventory control procedures, break down empty car- tons and assist with proper disposal Maintain certification and perform all required duties of Lead Technician (including, but not limited to): (20%) Monitors the production areas and donor flow to ensure employees meet goals and comply with company quality standards and procedures. Perform change of lot number for soft goods. Perform quarterly and annual tube sealer cleaning Prepare a non-conforming event log entry, counsel employees on Level 1 non-conforming events, and enter appropriate information into database. Coordinates and performs new employee orientation, including company background, health and safety requirements, policies and procedures and other company expectations. (10%) DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise A minimum of one year of relevant work experience, or an equivalent combination of education and experience. Prior certification in all three primary operational areas of the plasma center (Medical Historian, Phlebotomy, and Processing Technician). Completion of all training through Lead Technician. Demonstrated understanding of center operations in an FDA-regulated environment. Effective communication, organizational, and technical/problem-solving skills. Demonstrated work history of above average performance, customer service, and attendance. Effective oral and written communication skills. Demonstrated ability to organize and direct the work of others and resolve conflicts effectively. Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Leadership Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal) Refers to management team for escalated donor/employee concerns (internal) Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees (internal) Attend staff meetings and other team meetings as required. Good verbal communication and customer service skills. Ability to multi-task and work as a team player. Innovation Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Complexity Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. - 50 lbs. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired: Associate or Bachelor's degree preferred ADDITIONAL INFORMATION FLSA Classification (US) - Non-Exempt Other duties and responsibilities as assigned. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Cedar Falls U.S. Hourly Wage Range: $19.00 - $24.75 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Cedar Falls Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

RCM Training & Instructional Designer The Revenue Cycle Management (RCM) Training & Instructional Designer plays a critical role in developing, enhancing, and delivering high‑quality learning experiences across the Johns Hopkins Health System. Reporting to the Operational Development Training Manager, you will design and facilitate training solutions that support workforce development, operational excellence, and system optimization. This role creates engaging instructional content-including instructor-led training, eLearning modules, videos, job aids, workflows, and web-based courses-and ensures that all materials meet departmental standards, adult learning principles, and Revenue Cycle operational needs. What You'll Do Training Delivery & Facilitation * Deliver classroom and virtual training for new hires and existing staff. * Introduce new or updated processes, system upgrades, regulatory/payer changes, and workflow enhancements. * Facilitate assessments, evaluate retention, and ensure learners receive clear instructional support. Curriculum & Instructional Design * Design and develop instructor-led courses, eLearning modules, scripts, and multimedia content. * Conduct needs assessments and apply adult learning principles to all training solutions. * Create job aids, guides, and documentation that support operational workflows. * Ensure training content is accurate, relevant, and aligned with department standards. Stakeholder Collaboration * Work closely with RCM leadership, IT teams, subject matter experts, and operational partners to document processes and gather requirements. * Adjust training approaches to evolving needs and provide consultative recommendations. * Participate in project teams and support training components tied to new initiatives. Program Evaluation & Continuous Improvement * Track learning program effectiveness through course evaluations, proficiency testing, and performance metrics. * Recommend enhancements to improve outcomes, engagement, and operational efficiency. * Maintain training records and ensure updates to content are timely and accurate. Education * Bachelor's degree in Instructional Design, Organizational Development, Adult Education, Business, Teaching, or related field. Preferred Qualifications * Experience with hospital billing systems (Epic strongly preferred). * Understanding of Revenue Cycle workflows, patient accounting, and healthcare terminology. * Experience developing eLearning or multimedia content. * Project management experience a plus. Knowledge & Skills * Strong proficiency in instructional design methodologies and adult learning theory. * Ability to translate complex workflows into clear, learner‑friendly content. * Proficiency in Microsoft Office and Learning Management Systems. * Experience with eLearning tools such as Articulate, Captivate, Lectora, Moodle, or Camtasia. * Excellent communication, facilitation, and customer service skills. * Strong analytical, problem‑solving, and organizational abilities. Experience * Minimum 3 years of experience in adult education/training. * Minimum 3 years of health care operations, finance, or Revenue Cycle experience preferred. * Ability to troubleshoot technical issues during training sessions. * Epic experience highly preferred. What Awaits You? Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Retirement plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins Tell a friend and get paid! Ask about our Employee Referral Program Bonus! Career growth and development Diverse and collaborative working environment Affordable and comprehensive benefits package including Paid Time Off Salary Range: Minimum 31.06/hour - Maximum 51.29/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Full-time Description Please Note: This role requires traveling at least 2 weeks per month to various clinics across multiple states Reporting to the Manager Strategic Implementation, the Front Desk, Insurance & Enrollment Systems Trainer is responsible for delivering high-quality, engaging training for CSC staff and clinic leadership on front-office, enrollment, insurance verifications, billing, and payment workflows within the CMS EMR (KIPU). This role ensures clinic staff understands workflows that support accurate insurance verification and enrollment, compliant billing and effective revenue capture. Along the way, we'll invest in your well-being through a benefits package for full-time employees that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and Continuing Medical Education reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Requirements Primary Job Responsibilities: Designs and delivers focused training for adult learners using a mix of virtual sessions, hands-on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real-world application Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency Facilitates instructor-led, virtual, and in-person training sessions focused on EMR training for front office and clinic staff on enrollment, insurance verification, billing workflows and payment collection processes Facilitates onboarding, refresher, and update training for CSCs and clinic managers Reinforces standardized workflows, documentation requirements, and state specific processes, and payer specific processes Provides go-live and post-implementation support during clinic launches, workflow changes, and system updates Identifies common training gaps, user challenges, recurring user errors, or workflow breakdowns; escalates workflow or system issues to Strategic Implementation and RCM teams Assists with development, maintenance, and updates of training materials, job aids, quick-reference guides, and competency tools Responsible for ensuring training attendance, completion, and competency validation Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands-on coaching and individualized learner support Qualifications: Education, Certification, and Experience Requirements Associates or Bachelor's degree in healthcare administration, education, or related field or equivalent experience Revenue cycle or training certifications preferred Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred Strong facilitation, presentation, and classroom management skills Ability to travel up to 50% of the time Ability to work off-hours when necessary Experience training staff on operational or system workflows preferred Experience in insurance verification, enrollment, billing or revenue cycle operations preferred Experience with KIPU EMR preferred Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months). Physical Requirements & Working Conditions Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment Manual dexterity using a calculator and computer keyboard Frequent and prolonged typing and operation of computer, keyboard and telephones Ability to work flexible hours during critical implementation phases Ability to travel independently as needed and travel to assigned CMS sites Skills Requirements Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2 Intermediate to advanced computer knowledge, including ability to navigate in electronic health records Ability to communicate clearly and effectively between all organizational levels and with outside providers Ability to coach, train, and motivate employees and evaluate their performance General knowledge and aptitude for working independently with adults of mixed ethnic groups Culturally competent and sensitive to client and employee needs Demonstrated ability in medication administration accuracy and ability to maintain accurate client records Excellent organizational skills, accuracy, and attention to detail Problem solving, conflict resolution, time management, and strong customer service skills Strong team player comfortable working in a fast-paced setting Flexible with the ability to work in a continuously changing environment Ability to work flexible hours including nights, weekends and holidays Tool and Equipment Abilities: Frequent use of telephone, computer, printer, fax machine and copier Frequent use of the internet and various web browser software, and Microsoft Office Products, including Outlook, Word, Excel and Power Point Frequent use of electronic health record #CRPSF About Community Medical Services Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking. Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Clinical Systems Trainer is responsible for the Electronic Health Record/Electronic Dental Record workflow transformation (design and re-design), planning, testing, end user training, implementation, adoption, and support. Responsibilities Primary application/software focus areas include: Epic Systems including but not limited to Cadence, Prelude, EpicCare, Wisdom, OnBase, Resolute, Reporting Service, and MyChart. The Clinical Systems Trainer works closely with the Information Systems Training and Development Manager and Chief Information Officer to deliver high quality training and training materials in support of clinical operations. Travel on site to clinic locations to collect areas in need or training and formulate a plan for implementation of that training. Coordinate organizational trainings on new software systems and version upgrades included but not limited to Epic Systems. Maintain organizational knowledgebase of training materials. Achieve and maintain ESA (EHR Support Analyst) status with Epic OCHIN. Additional Responsibilities: Testing and troubleshooting of organizational clinical software. Technical support of application upgrades and migrations. On call support for afterhours clinics. Other duties as assigned. Qualifications Education and Experience: Two year Degree or equivalent experience in healthcare preferred. Work Experience with Epic, NextGen, Dentrix or comparable software application experience and training preferred. Experience working in physician office or hospital. Experience and familiarity with medical records and related privacy and security rules and regulations. Required Skills and Abilities: Communication and Language Skills: Comfortable training and speaking in front of groups. Superior written and verbal communication skills. Ability to react calmly and effectively in stressful or time sensitive situations. Able to organize and report complicated and detailed information in a concise and meaningful manner. Has interpersonal skill necessary to interact effectively within all levels of MCC and to maintain productive working relationships. Computer Skills: Work requires high level of competency in computer utilization, including but not limited to: Windows, MS Office and Healthcare IT software. Management Skills: Able to effectively build and motivate teamwork using open communication, flexibility, goal setting, delegation, monitoring progress of projects, and evaluation. Ability to prioritize multiple demands. Physical Requirements and working conditions Fulfill immunization and fit for duty regulatory requirements. Ability to drive and/or provide own transportation to MCC offices and other off-site meetings. Ability to sit or stand for extended periods of time. Ability to bend and lift up to 20lbs. Benefits: Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Marin Community Clinics is an Equal Employment Opportunity Employer Min USD $39.42/Hr. Max USD $42.79/Hr.

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Revenue Cycle Liaison supports collaboration between the Patient Accounts team and front-end departments, including the front office and call center. This role resolves eligibility and insurance entry issues that impact billing and leads training to improve registration accuracy and data quality. It also ensures consistent communication of payer-specific instructions across the organization. The ideal candidate has strong billing knowledge, experience with practice management systems, and a background in staff training. This position is 100% onsite in Novato, CA. Responsibilities Responsibilities * Serve as the primary point of contact for front office, call center, and access staff regarding insurance eligibility, registration, and billing-related questions. * Resolve front-end errors that lead to claim denials, rejections, or billing delays. * Lead onboarding and continuous training for front office, call center, and other applicable departments on insurance workflows, eligibility verification, and documentation standards. * Create and maintain training materials, tip sheets, and tools to support accurate patient registration and data entry. * Perform front-end audits to assess data accuracy and provide feedback to staff and department leads. * Centralize and communicate payer-specific billing guidelines to ensure consistent practices across departments. * Monitor departmental email inboxes and ensure timely follow-up and resolution of interdepartmental inquiries. * Collaborate with clinic operations, HIMS, IT, and other departments to address and resolve systemic issues impacting the revenue cycle. * Analyze front-end trends and contribute to workflow enhancements that reduce billing errors and improve claim outcomes. Additional Responsibilities * Support departmental projects related to revenue cycle optimization and staff development. * Assist in drafting and maintaining internal SOPs and process documentation. * Participate in cross-functional workgroups and meetings to provide input on registration and billing workflows. * Help identify opportunities for technology enhancements or workflow automation to improve front-end accuracy. * Provide occasional support to other billing team members during high-volume periods or staff absences. Supervisory Responsibilities This position does not have direct supervisory responsibilities but serves as a subject matter expert and training lead for front office, call center, and other access staff regarding billing-related workflows. Qualifications Education and Experience * High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or related field preferred. * 3-5 years of experience in medical billing required. * Demonstrated experience designing and delivering training for front office, call center, and other access staff, with a strong focus on insurance eligibility, accurate patient registration, and front-end billing workflows. * Past experience with patient registration and front-end billing workflows, preferably in the healthcare industry; community healthcare environment preferred. * Past experience working at Federally Qualified Health Centers (FQHCs) with Medi-Cal, Medicare, and commercial payers strongly preferred. * Past experience with healthcare patient insurance eligibility registration highly desired. * Proven ability to coach and mentor staff on billing-related processes, including payer requirements, documentation standards, and insurance workflows required. Required Skills and Abilities * Advanced knowledge of medical billing, insurance eligibility, and patient registration workflows. * Proficiency in electronic health record (EHR) and practice management systems. * Strong written and verbal communication skills, with the ability to explain complex billing concepts to non-billing staff. * Experience developing and delivering training materials, including tip sheets, process guides, and in-person instruction. * Excellent problem-solving and analytical skills; able to identify patterns and recommend improvements. * Highly organized and detail-oriented with the ability to manage multiple priorities. * Ability to collaborate effectively across departments and adapt communication to a variety of staff roles. * Bilingual (Spanish/English) preferred. Physical Requirements and working conditions Fulfill all immunization and fit for duty regulatory requirements. * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times (e.g., training materials or equipment). * Occasional travel to clinic and administrative sites required for onsite training, audits, or meetings * Ability to work in a fast-paced office environment with frequent cross-departmental communication. Benefits Information: Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Marin Community Clinics is an Equal Employment Opportunity Employer. Min USD $82,000.00/Yr. Max USD $88,000.00/Yr.

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Revenue Cycle Liaison supports collaboration between the Patient Accounts team and front-end departments, including the front office and call center. This role resolves eligibility and insurance entry issues that impact billing and leads training to improve registration accuracy and data quality. It also ensures consistent communication of payer-specific instructions across the organization. The ideal candidate has strong billing knowledge, experience with practice management systems, and a background in staff training. This position is 100% onsite in Novato, CA. Responsibilities Responsibilities · Serve as the primary point of contact for front office, call center, and access staff regarding insurance eligibility, registration, and billing-related questions. · Resolve front-end errors that lead to claim denials, rejections, or billing delays. · Lead onboarding and continuous training for front office, call center, and other applicable departments on insurance workflows, eligibility verification, and documentation standards. · Create and maintain training materials, tip sheets, and tools to support accurate patient registration and data entry. · Perform front-end audits to assess data accuracy and provide feedback to staff and department leads. · Centralize and communicate payer-specific billing guidelines to ensure consistent practices across departments. · Monitor departmental email inboxes and ensure timely follow-up and resolution of interdepartmental inquiries. · Collaborate with clinic operations, HIMS, IT, and other departments to address and resolve systemic issues impacting the revenue cycle. · Analyze front-end trends and contribute to workflow enhancements that reduce billing errors and improve claim outcomes. Additional Responsibilities · Support departmental projects related to revenue cycle optimization and staff development. · Assist in drafting and maintaining internal SOPs and process documentation. · Participate in cross-functional workgroups and meetings to provide input on registration and billing workflows. · Help identify opportunities for technology enhancements or workflow automation to improve front-end accuracy. · Provide occasional support to other billing team members during high-volume periods or staff absences. Supervisory Responsibilities This position does not have direct supervisory responsibilities but serves as a subject matter expert and training lead for front office, call center, and other access staff regarding billing-related workflows. Qualifications Education and Experience · High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or related field preferred. · 3-5 years of experience in medical billing required. · Demonstrated experience designing and delivering training for front office, call center, and other access staff, with a strong focus on insurance eligibility, accurate patient registration, and front-end billing workflows. · Past experience with patient registration and front-end billing workflows, preferably in the healthcare industry; community healthcare environment preferred. · Past experience working at Federally Qualified Health Centers (FQHCs) with Medi-Cal, Medicare, and commercial payers strongly preferred. · Past experience with healthcare patient insurance eligibility registration highly desired. · Proven ability to coach and mentor staff on billing-related processes, including payer requirements, documentation standards, and insurance workflows required. Required Skills and Abilities · Advanced knowledge of medical billing, insurance eligibility, and patient registration workflows. · Proficiency in electronic health record (EHR) and practice management systems. · Strong written and verbal communication skills, with the ability to explain complex billing concepts to non-billing staff. · Experience developing and delivering training materials, including tip sheets, process guides, and in-person instruction. · Excellent problem-solving and analytical skills; able to identify patterns and recommend improvements. · Highly organized and detail-oriented with the ability to manage multiple priorities. · Ability to collaborate effectively across departments and adapt communication to a variety of staff roles. · Bilingual (Spanish/English) preferred. Physical Requirements and working conditions Fulfill all immunization and fit for duty regulatory requirements. · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times (e.g., training materials or equipment). · Occasional travel to clinic and administrative sites required for onsite training, audits, or meetings · Ability to work in a fast-paced office environment with frequent cross-departmental communication. Benefits Information: Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Marin Community Clinics is an Equal Employment Opportunity Employer. Min USD $82,000.00/Yr. Max USD $88,000.00/Yr.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. OBJECTIVES/PURPOSE Responsible for assisting the Training Supervisor in the general administration of the center area training program. Is able to perform all technical tasks required within the work areas and will work in these areas as a Lead Technician when not acting as the Training Lead. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills. Position will provide oversight of operational flow, assist in training new and existing employees, and pro- vide leadership to staff. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES Perform duties associated with Training (including but not limited to): (40%) Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties. Reviews employee training materials to meet initial and annual certification requirements. Ensures timely completion of cross-training and annual re-certification training. Monitors center training needs and performs cross-training, re-training, SOP training, preventative action training and other training as needed. Works closely with the Training Supervisor and management team to communicate center/employee needs as they relate to training. Communicates regularly with the Training Supervisor and Center Management to ensure compliance with training requirements and that adequate support is provided to employees in the work area. Review Quality Control Records as applicable and assigned Maintain certification and perform all required duties in the area of Phlebotomy (including, but not limited to): (10%) Perform venipuncture of donors and programming of plasmapheresis machine. Monitor donors during donation process and manage donor reactions. Perform all duties required for the setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP, within scope of training. Also, maintain and calibrate equipment. Maintain certification and perform all required duties in the area of Medical History (including, but not limited to): (10%) Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight. Enter donor information into the Donor Information System (DIS). Coordinate donors to donor floor and compensate donors using the Debit Card system. Maintain certification and perform all required duties in the area of Sample Processing (including, but not limited to): (10%) Prepare units for frozen storage. Collect and store samples from plasma units for testing. Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup. Prepare frozen plasma units and samples for shipping following established protocol. Manage supplies, assist management team with inventory control procedures, break down empty car- tons and assist with proper disposal Maintain certification and perform all required duties of Lead Technician (including, but not limited to): (20%) Monitors the production areas and donor flow to ensure employees meet goals and comply with company quality standards and procedures. Perform change of lot number for soft goods. Perform quarterly and annual tube sealer cleaning Prepare a non-conforming event log entry, counsel employees on Level 1 non-conforming events, and enter appropriate information into database. Coordinates and performs new employee orientation, including company background, health and safety requirements, policies and procedures and other company expectations. (10%) DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise A minimum of one year of relevant work experience, or an equivalent combination of education and experience. Prior certification in all three primary operational areas of the plasma center (Medical Historian, Phlebotomy, and Processing Technician). Completion of all training through Lead Technician. Demonstrated understanding of center operations in an FDA-regulated environment. Effective communication, organizational, and technical/problem-solving skills. Demonstrated work history of above average performance, customer service, and attendance. Effective oral and written communication skills. Demonstrated ability to organize and direct the work of others and resolve conflicts effectively. Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Leadership Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal) Refers to management team for escalated donor/employee concerns (internal) Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees (internal) Attend staff meetings and other team meetings as required. Good verbal communication and customer service skills. Ability to multi-task and work as a team player. Innovation Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Complexity Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. - 50 lbs. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired: Associate or Bachelor's degree preferred ADDITIONAL INFORMATION FLSA Classification (US) - Non-Exempt Other duties and responsibilities as assigned. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Ames U.S. Hourly Wage Range: $19.00 - $26.13 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Ames Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The Tissue Recovery Field Trainer responds to tissue recovery cases and provides technical support for all aspects of tissue recovery for transplant and research. The Tissue Recovery Field Trainer is responsible for the intraoperative leadership of the recovery team and communication to a team of other medical professional, including hospital personnel, funeral home staff, coroner, or medical examiner professionals. To this audience they are the operative expert for the tissue recovery process. The Tissue Recovery Field Trainer performs other clinical support related responsibilities during their scheduled shift on an as needed basis. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Arrives to work and is clocked in ready to go at the start of assigned shift. Required to have a sense of urgency for a clinical event and evaluate timeframes of recovery needs. Responsible for accurately and thoroughly reviewing donor authorization and ensuring proper identification of the donor and tissue(s) authorized to recovery. Additionally able to review the donor medical history to the same standard as documented in the hospital chart, electronic donor record and the Uniform Donor Risk Assessment Interview (UDRAI). Obtains medical records and/or diagnostic samples from the hospital for clinical events as needed by management. Assembles required supplies for tissue recovery and effectively utilizes the material management inventory system maintaining accurate levels of inventory. Responsible for duties associated with maintaining the Recovery Suite including, but not limited to: cleaning, inventory control, receiving deliveries, etc. Performs blood draw and preparation steps for surgical dissection of tissue(s). Effectively performs all aspects of tissue and cornea recovery including Musculoskeletal, Skin, cornea, and cardiovascular recovery. Demonstrates annually proficiency of those recovery skills. Performs a thorough reconstruction of donor following the recovery of tissue. Performs and verifies packaging and labeling of specimens and tissues recovered for testing, research, and/or transplant. Facilitates and coordinates the timely shipping of diagnostic samples, tissues, and medical records to appropriate laboratories and processors. Appropriately coordinates time management on the tissue recovery donor event with assigned tissue recovery coordinator peers. Consistently demonstrates a strong attention to details, excellent written and verbal communication skills. Ability to read and comprehend patient charts. Sets and meets realistic goals and deadlines. May function as a surgical first assistant to transplant surgery personnel on organ donor recoveries. May function as a surgical scrub for organ recovery cases. Maintains professionalism and poise in stressful, complex, and continuously changing situations. Consistently exhibits a high standard of integrity and ethical behavior, resolving conflicts in an open, direct and appropriate manner. Obtains a minimum of 6 CEUs/CEPT per year. CTBS certification requires 40 CEUs every three years. As a Tissue Recovery Field Trainer, the employee has the following additional job duties and responsibilities: Required to establish and maintain an advanced knowledge of medical terminology, general anatomy, and disease processes. Reviews policies, procedures and trainings as directed to aid in the learning process prior to effective/due dates. Attends and actively participates in departmental and organization meetings. Required to learn and maintain an advanced knowledge of federal, state, and industry laws/regulations related to tissue practices including those of all tissue processors, AATB, OSHA, EBAA, and FDA. Leads the training of staff in tissue recovery techniques including ability to explain anatomical and technical concepts/terms. Completes DNWest Preceptor training and functions in that capacity. Creates an environment that promotes continuous learning in conjunction with Tissue Recovery Management and Educator. In conjunction with Tissue Recovery Services Management, takes the lead in orientation, training, and on-going educational initiatives. Leads departmental growth and improvement activities. Ability to serve as a resource to other departments. Functions in the capacity of a leader of the team, appropriately overseeing and directing team coordination, and time management on the tissue recovery donor event. Consistently demonstrates a strong attention to details, excellent written and verbal communication skills. Develops and implements training of Tissue Recovery staff including but not limited to wet labs, and didactic classroom programs. Coordinates and monitors training needs of staff with the Educator, TRC II/III preceptors, and Tissue Recovery Management. In conjunction with Tissue Recovery Management, review individual team member performance metrics, provide insight into remedial training if required and executes said training. Adjusts schedule as needed to provide in field, hands on training of Tissue Recovery Staff, participate and lead external partner trainings, and fill in for the Shift Lead role as needed. QUALIFICATIONS Excellent organizational and time management skills; ability to function independently and collaboratively. Demonstrated problem-solving and creative thinking skill and well-developed personal stress management skills. Ability to operate telephones, computers, and surgical equipment. Ability to clearly and effectively speak and communicate to accurately convey information to internal DNWest staff, hospital staff, processing partners, and others involved in the donation process. Ability to establish and maintain relationships with these individuals. Ability to handle exposure to emotionally intense situations like death, grief and the death process on a regular basis that includes pediatric and adult donors. Some scenarios surrounding death and donation may be of traumatic nature. Must maintain a valid driver's license in accordance with DNWest motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Employee may be required to drive personal vehicle while functioning in the role. Must be able to travel within the service area by ground or air. Travel to regional offices required. Ability to work minimum of a 12 hour shift, with the requirement of staying past shift when required by donor volume and staffing, with few breaks. The department schedule may change over time to meet staffing needs for tissue recovery. The schedule includes 7, 12-hr shifts per pay period, however the Field Trainer will have a flexible schedule to meet staff training needs. The employee may be required to work weekends (defined as Friday, Saturday, and Sunday), nights and holidays. Holiday requirement includes work on 3 holiday shifts per calendar year. Ability to handle confidentiality of all donor/recipient information. Maintains recovery performance metrics that are consistent with department goals for low contamination, high yield, and low error rates in tissue recovery. EDUCATION AND EXPERIENCE Associates degree in biological sciences/allied healthcare/ mortuary science, or completion of a surgical technology program, or an emergency medical services program. 2 years of work experience in a related field may be substituted for educational requirement Must maintain a valid California or Nevada driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Four years of experience as a Tissue Recovery Coordinator I or four years equivalent OPO/Industry experience required. CTBS certification required. Hospital/clinical experience: previous experience with sterile technique and surgical procedures preferred. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager. This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative. Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Learns to lead and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning. Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees. Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale. Provides written and oral instruction or feedback to employees to enhance employee relations. Creates an environment conducive to achieving practice performance goals. Assists in the development of administrative and clinical training materials and programs. Monitors daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans Provides feedback for 45 day, 90 day, and annual performance evaluations for administrative and clinical staff. Prepares and delivers timely administration of all paperwork and reports. Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site. Supports the Dental Depot mission statement by providing a positive example for staff. Communicates respectfully and courteously with patients, vendors, and employees. Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints. Increases knowledge and skills through self-study and other education. Completes annual education and/or licensing requirements if applicable. Maintains dependable job attendance and can be relied on to follow through with assigned tasks. Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations. Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management. This position may complete other Administrative and Maintenance tasks as assigned by Management. Maintain regular and reliable attendance What You Will Receive Comprehensive healthcare plan with three choices Vision coverage Dental care PTO and Sick time (based on State law) 401k Professional environment where you are encouraged to grow your career! How You Will Feel We want Dental Depot to be a place you'll want to be and stay. Being part of our team means you'll get to: Grow: Grow your experience through professional development and the use of certifications. Dental Depot will pay for certification tests for our DAs, HAs, and OAs! We also have career pathing set up for the growth and development of your career. Learn: Learn about the latest in Dental Practices through engaging activities with dentists with years of experience! Influence: Be part of a team that is not afraid to challenge the status quo and always seeks out opportunities to evolve and develop ways of working to pursue our cultural values. Belong: Experience a fantastic place to work, where we have mutual respect and a great appreciation for each other. Requirements Education: High School Graduate or General Education Degree (GED): Required Experience: 1 plus years of experience in Dental Office Management Certifications & Licenses: Must have current Scheduling Institute Certification within 30 days of employment. Computer Skills: Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) All Microsoft Office products, preferred but not required. Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Position Qualifications Communication, Written - Ability to communicate in writing clearly and concisely. Decision Making - Ability to make critical decisions while following company procedures. Communication, Oral - Ability to communicate effectively with others using the spoken word. Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Conflict Resolution - Ability to deal with others in an antagonistic situation. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Management Skills - Ability to organize and direct oneself and effectively supervise others. Enthusiastic - Ability to bring energy to the performance of a task. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions. Judgment - The ability to formulate a sound decision using the available information. Friendly - Ability to exhibit a cheerful demeanor toward others. Energetic - Ability to work at a sustained pace and produce quality work. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Empathetic - Ability to appreciate and be sensitive to the feelings of others. Accountability - Ability to accept responsibility and account for his/her actions. Project Management - Ability to organize and direct a project to completion. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Safety Awareness - Ability to identify and correct conditions that affect employee safety. Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. Business Acumen - Ability to grasp and understand business concepts and issues. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea