Operations Team Leader jobs at MetLife

JobID: 210671863 JobSchedule: Full time JobShift: : Are you someone who has a proclivity for story-telling with financial data and is strategic, analytical and energetic? Do you enjoy building relationships, working with data, solving problems and driving results in a fast-paced environment where collaboration & strategic thinking are the norm? Join the Data & Analytics Finance & Business Management (F&BM) Team for a dynamic and high visibility role creating business cases to support initiatives specific to AI/ML models and user tools while producing reporting and being a trusted advisor to senior leadership to guide business decisions. As the AI/ML Business Casing Team Lead in the Data & Analytics F&BM team, you will be responsible for delivering and collecting business cases against a broad range of models. You will also be involved with producing executive reporting on the status of use case models and their corresponding value, and advising the line of business Chief Financial Officers on how to increase profitability and efficiencies. You will be expected to provide leadership across the Business Modeling teams, and interact regularly with the AI leads, Model Owners, Business Contacts, the line of business Chief Financial Officers and peers across Finance & Business Management and the business. In this role, you will have the opportunity to lead and mentor a team of junior associates. Job Responsibilities * Maintain and socialize a common business casing framework to be followed across all business case authors in the organization * Create financial business cases supporting business initiatives specific to AI/ML models and user tools * Calculate NPV (net present value) and PTI (pre-tax income) based on model benefits offset by corresponding costs * Produce executive summaries for each model * Help design new reports and dashboards to efficiently deliver the financial results to senior management * Enhance controls and streamline processes, introducing automation where possible * Organize the Investor Day activities for Consumer & Community Banking (CCB) around AI/ML business case value Required qualifications, capabilities, and skills * Bachelor's degree in Accounting, Finance or a subject of a technical nature * 7+ years of experience in Financial Services with a background in Accounting, Finance, Business Management or Financial Analysis * Advanced skills in Excel and PowerPoint * Inquisitive, enthusiastic and diligent, and capable of challenging peers * Strong verbal and written communication skills with the ability to articulate complex issues clearly * Highly motivated and able to thrive and think clearly under pressure and tight deadlines * Integrity in handling highly sensitive and confidential information * Highly motivated self-starter with excellent time management/prioritization skills * Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

Are you someone who has a proclivity for story-telling with financial data and is strategic, analytical and energetic? Do you enjoy building relationships, working with data, solving problems and driving results in a fast-paced environment where collaboration & strategic thinking are the norm? Join the Data & Analytics Finance & Business Management (F&BM) Team for a dynamic and high visibility role creating business cases to support initiatives specific to AI/ML models and user tools while producing reporting and being a trusted advisor to senior leadership to guide business decisions. As the AI/ML Business Casing Team Lead in the Data & Analytics F&BM team, you will be responsible for delivering and collecting business cases against a broad range of models. You will also be involved with producing executive reporting on the status of use case models and their corresponding value, and advising the line of business Chief Financial Officers on how to increase profitability and efficiencies. You will be expected to provide leadership across the Business Modeling teams, and interact regularly with the AI leads, Model Owners, Business Contacts, the line of business Chief Financial Officers and peers across Finance & Business Management and the business. In this role, you will have the opportunity to lead and mentor a team of junior associates. **Job Responsibilities** + Maintain and socialize a common business casing framework to be followed across all business case authors in the organization + Create financial business cases supporting business initiatives specific to AI/ML models and user tools + Calculate NPV (net present value) and PTI (pre-tax income) based on model benefits offset by corresponding costs + Produce executive summaries for each model + Help design new reports and dashboards to efficiently deliver the financial results to senior management + Enhance controls and streamline processes, introducing automation where possible + Organize the Investor Day activities for Consumer & Community Banking (CCB) around AI/ML business case value **Required qualifications, capabilities, and skills** + Bachelor's degree in Accounting, Finance or a subject of a technical nature + 7+ years of experience in Financial Services with a background in Accounting, Finance, Business Management or Financial Analysis + Advanced skills in Excel and PowerPoint + Inquisitive, enthusiastic and diligent, and capable of challenging peers + Strong verbal and written communication skills with the ability to articulate complex issues clearly + Highly motivated and able to thrive and think clearly under pressure and tight deadlines + Integrity in handling highly sensitive and confidential information + Highly motivated self-starter with excellent time management/prioritization skills + Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely **Additional Information** Applicants must be authorized to work for any employer in the U.S. We are **not able** to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you someone who has a proclivity for story-telling with financial data and is strategic, analytical and energetic? Do you enjoy building relationships, working with data, solving problems and driving results in a fast-paced environment where collaboration & strategic thinking are the norm? Join the Data & Analytics Finance & Business Management (F&BM) Team for a dynamic and high visibility role creating business cases to support initiatives specific to AI/ML models and user tools while producing reporting and being a trusted advisor to senior leadership to guide business decisions. As the AI/ML Business Casing Team Lead in the Data & Analytics F&BM team, you will be responsible for delivering and collecting business cases against a broad range of models. You will also be involved with producing executive reporting on the status of use case models and their corresponding value, and advising the line of business Chief Financial Officers on how to increase profitability and efficiencies. You will be expected to provide leadership across the Business Modeling teams, and interact regularly with the AI leads, Model Owners, Business Contacts, the line of business Chief Financial Officers and peers across Finance & Business Management and the business. In this role, you will have the opportunity to lead and mentor a team of junior associates. Job Responsibilities Maintain and socialize a common business casing framework to be followed across all business case authors in the organization Create financial business cases supporting business initiatives specific to AI/ML models and user tools Calculate NPV (net present value) and PTI (pre-tax income) based on model benefits offset by corresponding costs Produce executive summaries for each model Help design new reports and dashboards to efficiently deliver the financial results to senior management Enhance controls and streamline processes, introducing automation where possible Organize the Investor Day activities for Consumer & Community Banking (CCB) around AI/ML business case value Required qualifications, capabilities, and skills Bachelor's degree in Accounting, Finance or a subject of a technical nature 7+ years of experience in Financial Services with a background in Accounting, Finance, Business Management or Financial Analysis Advanced skills in Excel and PowerPoint Inquisitive, enthusiastic and diligent, and capable of challenging peers Strong verbal and written communication skills with the ability to articulate complex issues clearly Highly motivated and able to thrive and think clearly under pressure and tight deadlines Integrity in handling highly sensitive and confidential information Highly motivated self-starter with excellent time management/prioritization skills Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you someone who has a proclivity for story-telling with financial data and is strategic, analytical and energetic? Do you enjoy building relationships, working with data, solving problems and driving results in a fast-paced environment where collaboration & strategic thinking are the norm? Join the Data & Analytics Finance & Business Management (F&BM) Team for a dynamic and high visibility role creating business cases to support initiatives specific to AI/ML models and user tools while producing reporting and being a trusted advisor to senior leadership to guide business decisions. As the AI/ML Business Casing Team Lead in the Data & Analytics F&BM team, you will be responsible for delivering and collecting business cases against a broad range of models. You will also be involved with producing executive reporting on the status of use case models and their corresponding value, and advising the line of business Chief Financial Officers on how to increase profitability and efficiencies. You will be expected to provide leadership across the Business Modeling teams, and interact regularly with the AI leads, Model Owners, Business Contacts, the line of business Chief Financial Officers and peers across Finance & Business Management and the business. In this role, you will have the opportunity to lead and mentor a team of junior associates. Job Responsibilities Maintain and socialize a common business casing framework to be followed across all business case authors in the organization Create financial business cases supporting business initiatives specific to AI/ML models and user tools Calculate NPV (net present value) and PTI (pre-tax income) based on model benefits offset by corresponding costs Produce executive summaries for each model Help design new reports and dashboards to efficiently deliver the financial results to senior management Enhance controls and streamline processes, introducing automation where possible Organize the Investor Day activities for Consumer & Community Banking (CCB) around AI/ML business case value Required qualifications, capabilities, and skills Bachelor's degree in Accounting, Finance or a subject of a technical nature 7+ years of experience in Financial Services with a background in Accounting, Finance, Business Management or Financial Analysis Advanced skills in Excel and PowerPoint Inquisitive, enthusiastic and diligent, and capable of challenging peers Strong verbal and written communication skills with the ability to articulate complex issues clearly Highly motivated and able to thrive and think clearly under pressure and tight deadlines Integrity in handling highly sensitive and confidential information Highly motivated self-starter with excellent time management/prioritization skills Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

Under intermittent supervision, uses extensive knowledge and skills obtained through education and experience to support the firm's overall efforts to manage data privacy risk. Responsible for collaborating with peers and senior leaders in support of the firm's compliance programs for managing the privacy regulatory control framework and facilitating core compliance pillar activities to identify, assess, mitigate, and monitor data privacy risks. This includes serving as a privacy advisor to business teams, coordinating compliance functions, acting as a liaison between functional areas, and leading large or multiple projects with significant scope and impact. Must be self-motivated and can work independently while also maintaining extensive contact with relevant internal stakeholders. Must be capable of handling difficult assignments that require originality and ingenuity and provide comprehensive solutions to complex data privacy and protection issues. Job Description Essential Duties and Responsibilities Maintains industry knowledge with global privacy laws, internal policies and procedures, and industry best practices. Serves as a team lead across departments for privacy-related projects and initiatives. Collaborates with business and technology partners to identify and address privacy-related compliance gaps or areas of privacy risk. Translates and writes privacy requirements into business requirements, oversee privacy-related initiatives and projects. Develops and maintains privacy policies, standards, and procedures for identifying, reporting, and resolving privacy risks. Maintains a privacy regulatory inventory and control framework. Provides privacy-specific guidance, education, training, and communication to all relevant stakeholders, and work with business partners to identify and address compliance gaps or areas of privacy risk. Recommends process improvements for risk management processes and procedures, and document metrics to track privacy program effectiveness. Responds to and assists with privacy-related inquiries. Prepares and delivers written and oral presentations to management. Mentors associates with less experience. Performs other duties and responsibilities as assigned. Knowledge, Skills, and Abilities Knowledge of: Concepts, practices, frameworks, and procedures of compliance and risk management, with an emphasis on privacy and data protection Knowledge of the securities industry and/or banking compliance. Privacy/Governance Risk and Compliance tools such as OneTrust and IBM Open Pages. Rules and regulations of: Securities Exchange Commission (SEC); Financial Industry Regulatory Authority (FINRA); state securities regulatory agencies; Federal Deposit Insurance Corporation (FDIC); Office of the Comptroller of the Currency (OCC); Federal Financial Institutions Examination Council (FFIEC); Office of Thrift Supervision (OTS); Federal Reserve System; state banking regulatory agencies. Investment concepts, practices and procedures used in the securities industry. Principles of banking and finance and securities industry operations. Financial markets and products. Skill in: Overseeing Compliance programs Planning and scheduling work to meet regulatory organizational and regulatory requirements. Identifying and applying appropriate compliance monitoring procedures and tests. Researching compliance issues. Reviewing laws, rules and regulations for compliance with applicable regulatory requirements. Preparing oral and/or written reports. Investigating compliances issues and irregularities. Making rule-based and analytical decisions. Strong verbal and written communication. Operating standard office equipment and using required software applications. Ability to: Coach and mentor others. Partner with other functional areas to accomplish objectives. Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed. Attend to detail while maintaining a big picture orientation. Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities. Use appropriate interpersonal styles and communicate effectively, both orally and in writing, at all organizational levels. Work independently as well as collaboratively within a team environment. Establish and maintain effective working relationships at all levels of the organization. Maintain confidentiality. Maintain currency in laws, rules and regulations related to compliance in assigned functional area. Interpret and apply policies and identify and recommend changes as appropriate. Quantitatively and/or qualitatively process data. Formulate and implement department strategies consistent with long-term company goals. Promote team cohesiveness, cooperation, and effectiveness. Educational/Previous Experience Requirements Bachelor's degree (B.A. /B.S.) and a minimum of six (6) years of experience in Compliance and/or the financial services industry preferred. ~or~ Any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications None Required. Additional licenses/certifications demonstrating the candidate's knowledge/expertise in industry regulation and concepts preferred. Education Work Experience Certifications Salary Range $100,000.00-$110,000.00 Travel Less than 25% Workstyle Remote At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-AF1

JobID: 210676872 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $128,250.00-$205,000.00; Chicago,IL $118,750.00-$190,000.00 Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment. Our team develops and executes actionable data science and analytical solutions in a consulting-style environment to drive efficiency across the product development life cycle at Chase. As a Product Operations Strategy Manager on the Product & Experience Analytics Team, you'll play a key role in enhancing productivity and efficiency at Chase Bank through partnering directly with Finance and Operations. You'll help build a team of strategists to provide data-informed strategy, design experiments, engage in product design, direct analysis, and drive prioritized organization change implementation. Your focus will be on raising operational standards and promoting collaboration across teams, using data-driven methods to guide investment decisions and align initiatives with business goals for maximum value. As a member of our team, you will play a crucial role in driving data-driven decision-making and optimizing our product development processes Job Responsibilities * Lead teams of strategists and technical consultants to solve business problems that drive qualitative and quantitative business value, and when necessary, as an individual contributor. * Direct and engage in research efforts to inform strategic proposals for inclusion in internal-facing products designed to drive productivity and efficiency across all employees engaged in building and maintaining the 107 software products at Chase. * Design and execute implementation plans across prioritized initiatives ranging from product enhancements to experiments across job family personas. * Manage relationships with senior leaders including presentations to CFO, CTO, and CPO. * Leverage design thinking practices to develop strategic, end-to-end, scalable solutions; coach others to inject the same practices into their work. * Guide project teams in synthesizing analytical findings for consumption by internal analytical clients and senior executives. * Establish and manage relationships with internal clients and partners. * Identify new project opportunities helping to grow our business pipeline for respective books of work. * Recruit, develop and retain talent by creating an environment of open communication that prioritizes continued learning and growth. * Maintain a rigorous controls environment to ensure accurate and timely results. * Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior. Required Qualifications, Capabilities, and Skills: * 5+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights) * Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS) * Experience with design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile) * Consulting orientation with ability to influence and effectively lead cross-functional teams * Experience leading project teams and coaching/mentoring early career talent, and improving team culture of a new or existing team * Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences * Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life * Strong time management skills, with ability to multi-task and keep multiple projects on track * Experience and knowledge of data science and analytical methodologies and approaches, and familiarity with various artificial intelligence functionalities * Undergraduate degree in a quantitative discipline Preferred Qualifications, Capabilities, and Skills: * 5+ years of experience at a consulting firm, in tech, or financial services/banking industry * Deep understanding of the financial services or retail banking industry This role is not eligible for visa sponsorship or relocation assistance

Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. As an Agility Lead in Corporate Technology, Corporate Tax team, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities. **Job responsibilities** + Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals + Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership + Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions + Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management + Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams + Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability + Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context **Preferred qualifications, capabilities, and skills** + Formal training on Agile coaching, such as recognized coaching certifications JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Are you passionate about driving positive change and empowering others to reach their full potential? Join our Consumer Bank Learning team as a Learning Lead II and help shape the future of professional development for over 40,000 employees across Retail Branches, Community and Business Development, JP Morgan Private Client, and Virtual Banking. As a Learning Lead II within our team, you'll design and deliver innovative, digital-first learning solutions that cover a broad spectrum of topics-from products and systems to relationship development and professional skills. You'll collaborate with subject matter experts and stakeholders to create engaging content that leverages the latest in AI-driven technologies and multimedia, ensuring our workforce is equipped for success in a fast-paced, ever-evolving environment. If you're ready to make a meaningful impact and help our organization thrive, we want to hear from you! Job responsibilities Develop engaging, effective, digital-first learning solutions for a diverse workforce Partner with subject matter experts and stakeholders to design and deploy innovative, multi-media training programs that drive business results Leverage microlearning, AI-driven solutions, and emerging technologies such as Gen AI simulations to boost learning adoption and engagement Measure and report on the impact of training programs to demonstrate business value Monitor learner feedback and collaborate with stakeholders to continuously innovate and improve training offerings Apply emerging AI technologies seamlessly within the flow of work Work closely with cross-functional teams to implement learning solutions Ensure all learning activities are well-designed and meet development and accessibility standards Required qualifications, capabilities, and skills College degree or certification in a relevant field, or prior experience in learning development or branch banking Up-to-date knowledge of AI advancements in learning and educational technology trends Demonstrated experience designing and implementing training solutions that elevate skills Ability to effectively apply AI technologies in the flow of work Proven track record of collaborating with cross-functional teams to implement solutions Strong project management skills with success managing multiple projects in a fast-paced, deadline-driven environment Excellent analytical, problem-solving, and time management skills Proactive self-starter, able to work independently and as part of a team - organized, detail-oriented, self-motivated, and delivery-focused Strong relationship management skills; able to interact with employees at all level Excellent written and verbal communication skills; comfortable presenting to large and small groups Preferred qualifications, capabilities, and skills 3+ years' experience in the financial services industry, focusing on training, learning and development, human resources, and/or program management Proficiency in learning management systems, Zoom, SurveyMonkey, LLM Suite, and Mentimeter Knowledge of Consumer Banking preferred

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is on a bold journey to become a skills-powered organization. We are seeking a strategic and visionary leader to drive this transformation-redefining how we understand, develop, and deploy talent across the enterprise. This role will lead the design and implementation of our AI-powered talent marketplace, connecting people to opportunity through the lens of skills, not roles. By shifting from a job-centric model to a skills-based approach, this leader will unlock workforce agility, elevate employee experience, and accelerate business performance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. The Work Ahead Skills Strategy Leadership: Define and execute a comprehensive strategy to transition USAA into a skills-based organization, aligning workforce practices with business priorities and future capabilities. Talent Marketplace Implementation: Lead the deployment of an AI-powered internal talent marketplace that matches employees to gigs, projects, roles, and learning pathways based on skills and potential. Workforce Intelligence: Build and maintain a robust skills taxonomy and data infrastructure to enable dynamic workforce planning, talent mobility, and capability development. Technology Integration: Partner with HR Tech, Data, and AI teams to ensure seamless integration of marketplace platforms into the broader talent ecosystem. Change Activation: Drive enterprise-wide change management and engagement strategies to foster adoption, mindset shift, and sustained impact. Cross-functional Collaboration: Work closely with business leaders, HR, Finance, and Strategy teams to co-create solutions that meet evolving talent needs. Measurement & Optimization: Establish success metrics, monitor impact, and continuously refine strategies based on data insights, employee feedback, and market trends. What you'll do: Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization. Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management) Advanced knowledge of various talent management technology solutions Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives Proven ability to develop and implement strategic talent management initiatives Proven ability and experience managing and influencing senior leaders and peer stakeholders Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates Stays attuned to advancement in research and practice and applies those insights to work Experience managing change in support of organizational or programmatic initiatives Demonstrates a structured approach to problem solving while balancing competing priorities What sets you apart: Proven experience leading skills-based transformation or talent marketplace implementation in a large, complex organization Deep expertise in workforce strategy, organizational design, and talent technology Strong understanding of AI-enabled platforms and their application in HR and talent management Exceptional ability to influence across functions and levels, driving alignment and action Experience building and operationalizing skills taxonomies and data frameworks Demonstrated success in leading change and enabling enterprise-wide adoption Master's degree in Business, HR, Organizational Development, or related field Compensation range: The salary rang for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JobID: 210692760 JobSchedule: Full time JobShift: : At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities * Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. * Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. * Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. * Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. * Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. * Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. * Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills * You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. * You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. * You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. * You have a strong passion for educating the branch team and partners, helping them stay connected and informed. * You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. * You have 1+ years of retail banking experience. * You have a high school degree, GED, or foreign equivalent. * You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills * You have 6+ months of Associate Banker (Teller) experience. * You have a college degree or military equivalent. Training and Travel Requirement * You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. * You'll need to be able to travel as required for in-person training and meetings.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210690648 JobSchedule: Full time JobShift: : At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities * Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. * Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. * Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. * Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. * Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. * Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. * Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills * You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. * You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. * You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. * You have a strong passion for educating the branch team and partners, helping them stay connected and informed. * You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. * You have 1+ years of retail banking experience. * You have a high school degree, GED, or foreign equivalent. * You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills * You have 6+ months of Associate Banker (Teller) experience. * You have a college degree or military equivalent. Training and Travel Requirement * You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. * You'll need to be able to travel as required for in-person training and meetings.

The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements. Work Schedule: Shift will be Mon - Thurs 3:30pm - 2:00am Location: 4600 North Hanley Road; St. Louis, MO 63134 What you will do: Develop, track and monitor employee's safety, compliance to quality, service and production standards. Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational, system, customer service, quality, and professional issues. Work in production as needed. Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects. Other special projects and tasks as assigned. What you will need: High school diploma or GED BA/BS degree preferred. Minimum of two years operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering) Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position. Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred. Knowledge of lean or process improvement methodologies Excellent oral and written communication skills Ability to adapt in a dynamic work environment, make independent decisions. Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. Willingness to work a flexible schedule for peak times. Monitors daily operations of a unit and actively assists or provides direction to subordinates as required. May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised) Ensures that projects are completed on schedule following established procedures and schedules. General PC knowledge including Microsoft Office, Internet, and email. Why join us? Health coverage effective day 1 (including medical, dental, vision) Holiday Pay and Paid Time Off (PTO) 401K with company match Tuition reimbursement Growth Opportunities Fun, friendly and unique culture - bring your whole self to work every day! This is an onsite position. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

JobID: 210677827 JobSchedule: Full time JobShift: Day : Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. As an Agility Lead in Corporate Technology, Corporate Tax team, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities. Job responsibilities * Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals * Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership * Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions * Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management * Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams * Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability * Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context Preferred qualifications, capabilities, and skills * Formal training on Agile coaching, such as recognized coaching certifications

Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. As an Agility Lead in Corporate Technology, Corporate Tax team, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities. Job responsibilities Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context Preferred qualifications, capabilities, and skills Formal training on Agile coaching, such as recognized coaching certifications

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide , “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This is a great opportunity to co-lead our growing Annuity Disbursements team that is responsible for a variety of functions within the ALO Money Out organization. This team also collaborates with various other business units within the organization to ensure timely processing, consistency, and quality in a high-volume and fast-paced environment. Key Responsibilities & Qualifications: Co-Lead and co-manage a team within our fast-paced ALO Money Out, Annuity Disbursements department. Looking for a leader who is passionate about motivating and coaching others to reach their highest potential and understands best practices when it comes to time management and prioritizing tasks. Annuity, operations/processing, and leadership experience is preferred but not required. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s), or be willing to commute to the following location(s): Ohio: 1000 Yard St, H Building, Grandview Heights, OH, 43212 Work schedule: 2 days in office, 3 days remote The position will work the following hours: 9:00am - 5:30pm EST This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Internal Compensation Grade: G2 #LI-LH1 #annuity #annuitymanager #annuityleadership Summary Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we'd like to know more about you! As a Manager, you'll lead the day-to-day operations and administration ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, third-party administrators, producers and customers. We'll count on you to adhere and enforce all financial controls, as well as legal and regulatory guidelines and regulations set forth by IRS, state insurance and securities departments, FINRA, ERISA, Securities and Exchange Commission (SEC), Nationwide Financial (NF) Compliance and the NF Anti-Money Laundering Steering Committee. Job Description Key Responsibilities: Provides oversight to team roles and responsibilities. Manages performance of customer's satisfaction, interaction quality and relationships. Focuses on maintaining relationships, internally and externally. Participates in, sponsors and/or owns major projects, leads the activities and provides guidance. Assists in identifying and establishing operational improvements that improve delivery of services to customers aligned with industry and regulatory requirements. Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable about the industry, competition and regulatory environment. Drives education about current processes and procedures with internal/external customers. Leads the service relationships and helps build and strengthen relationships through presentations and direct contact. Supervises workflow to ensure that all functions are completed and meet time and meet quality standards. Responds to and resolves escalated service issues and calls from our sales partners, producers, firms and customers. Monitors team/client relationships to ensure call teams and client service groups are achieving service expectations. Coordinates the implementation of all enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely fashion. Partners with appropriate teams or individuals for coordination of responses to audits, including system partners for data requests. Leads associates that take audit recommendations and calibration sessions through the continuous improvement model. Identifies key opportunities for improving procedures and processes, ensuring consistency and adherence to regulatory requirements. Uses findings to identify process and/or technology needs within the Operation Center. Handles expenses to the established budget and finds opportunities and implements solutions to streamline processes and reduce operating expenses. Participates in annual budget process to ensure adequate staffing and funding to provide outstanding levels of service. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Director or Associate Vice President. Leads five to 15 associates at various levels. Typical Skills and Experiences: Education: Undergraduate studies in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. License/Certification/Designation: FINRA Series 6 and 26 licenses may be required. Experience: Seven years of financial services experiences in a customer service, quality control or operations environment. Supervisory experience preferred. Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership skills and management skills. Strong communication skills. Ability to present to external individuals and organizations. Relationship-building skills. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not eligible (Exempt) Working Conditions: Normal Office Conditions. May require infrequent travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.