Mortgage loan specialist vs loan services representative

Differences between mortgage loan specialist and loan services representative duties and responsibilities

Mortgage loan specialist example responsibilities.

• Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
• Investigate and resolve, borrower complaints, inquiries and disputes in accordance with RESPA establish procedures.
• Clear post-closing FHA and VA deficiency items to ensure loans meet federal loan guidelines and ensure they are salable.
• Process FHA and VA loan information, post-closing, ensure that initial payments receive were forward to the proper department.
• Respond to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.
• Determine loan DU eligibility and submit files to underwriting department.

Loan services representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Track, compile, and send HUD and VA binders off to respective government agency.
• Approve final numbers on HUD closing contract, turn in final sign contract to lender for funding.
• Provide research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
• Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment.
• Provide internal and external customers with require foreclosure documents while meeting require deadlines.
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