Senior Director, Segment Solutions - Channel and Marketplace
Boston, MA jobs
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is seeking a strategic and execution-focused leader to drive how we activate our digital portfolio through channel partners, marketplaces, and the connected ecosystem. The Senior Director, Segment Solutions Lead - Channel & Market Activation will define and lead the strategy & execution that connects Lumen's products and platforms into scalable partner motions - ensuring our solutions are packaged, priced, and positioned for growth through third-party channels, marketplaces, and strategic alliances.
This role bridges product strategy, partner engagement, and commercial design. The leader will focus on how we create repeatable, partner-ready offers that drive customer adoption, improve ease of doing business, and accelerate revenue across the ecosystem.
Reporting to the SVP of Product, this role partners closely with Product, GTM, Sales, Marketing, and Commercial Operations to define and operationalize Lumen's next-generation channel and ecosystem model.
**Location**
This is a remote opportunity open to candidates located anywhere in the U.S.
**The Main Responsibilities**
+ Channel & Ecosystem Strategy: Develop and execute the overall channel and marketplace strategy for Lumen's digital products, defining how we scale distribution through hyperscaler marketplaces, master agents, VARs, and system integrators.
+ Offer Packaging & Portfolio Integration: Evaluate the Lumen product portfolio and lead efforts to package solutions into cohesive, channel-ready offers with clear value propositions, pricing constructs, and attach motions.
+ Commercial Design & Pricing Alignment: Partner with Finance and Product to define market-aligned pricing frameworks, discount structures, and incentive programs that drive partner participation and margin clarity.
+ Route-to-Market Enablement: Define the processes and tools that simplify how partners transact, configure, and deliver Lumen solutions - including integration into digital marketplaces and partner portals.
+ Ecosystem Integration: Build and manage relationships with key ecosystem partners to ensure Lumen's offers are visible, consumable, and differentiated.
+ Execution & Measurement: Translate the strategy into execution - including metrics, revenue targets, and adoption KPIs for each partner route. Drive ongoing optimization of portfolio mix, attach rates, and profitability.
+ Collaboration & Alignment: Work cross-functionally with Product, Marketing, and Sales Enablement to ensure partner programs, collateral, and training are aligned with portfolio priorities and segment strategies.
+ Market Insight & Feedback Loop: Gather and synthesize partner and market feedback to inform product roadmap priorities, commercial models, and future investments in the Lumen digital platform.
**What We Look For in a Candidate**
+ 12+ years of experience in channel strategy, ecosystem development, or commercial product leadership in technology, telecom, or cloud environments.
+ Deep understanding of partner economics, marketplace dynamics, and multi-channel go-to-market models.
+ Proven experience in developing partner-ready offers and commercial constructs that drive measurable growth.
+ Strong collaboration skills across Product, Marketing, and Sales organizations, with the ability to translate technical capabilities into compelling commercial outcomes.
+ Demonstrated ability to build and manage relationships with strategic partners and marketplaces.
+ Strong analytical and financial acumen - able to translate market feedback into pricing, incentives, and packaging recommendations.
+ Excellent communication and executive presence, capable of influencing across functions and geographies.
**Core Competencies**
+ Ecosystem & Channel Thinking
+ Market & Commercial Insight
+ Collaboration & Influence
+ Portfolio Integration & Packaging
+ Strategic Agility & Execution Discipline
+ Partner Enablement & Adoption
+ Accountability & Results Orientation
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI
$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (****************************************************
Bonus Structure
\#LI-Remote
Requisition #: 340972
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (**************************************** . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Commercial Sales Director - Environment & Infrastructure
Boston, MA jobs
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
**Job Summary**
The Sales Director - Environmental Solutions is responsible for developing and maintaining a robust network of relationships with commercial and industrial clients in the environmental sector. This role focuses on executing strategic sales initiatives for Battelle's environmental consulting, research and technology services, driving growth, market penetration, and profitability in areas such as, environmental remediation, PFAS mitigation, ecological risk assessment, environmental compliance, marine studies, sustainability consulting and climate resilience.
This position offers flexibility for remote work within the United States, with travel to client sites, conferences, and Battelle offices as needed.
**Responsibilities**
+ Develop and execute a targeted business strategy for environmental markets, identifying and pursuing new opportunities aligned with Battelle's capabilities.
+ Serve as the account lead for environmental clients, ensuring project delivery meets expectations and identifying opportunities for follow-on work.
+ Attend and represent Battelle at environmental industry conferences, trade shows, and stakeholder meetings.
+ Build and manage a growing pipeline of commercial and industrial environmental opportunities, converting leads into contracts efficiently.
+ Qualify sales leads and collaborate with technical teams to shape proposals and pricing strategies; assist in negotiating terms with clients.
+ Maintain deep understanding of environmental client needs and map them to Battelle's offerings across business units.
+ Champion internal investments to address unmet environmental market needs and support innovation.
+ Monitor competitive activity in the environmental space and share insights with marketing and technical teams.
Financial & Strategic Accountability
+ Deliver against personal and team financial targets, including environmental sales and profitability.
+ Meet or exceed agreed-upon sales goals specific to environmental markets.
+ Support strategic planning and forecasting for environmental business development.
**Key Qualifications**
+ Bachelor's degree in environmental science, Engineering, Business, or related field; Master's preferred.
+ Minimum of 10 years of experience in sales and marketing, with a strong focus on environmental consulting, engineering, or research services.
+ Proven track record of driving sales growth in environmental sectors, managing client relationships, and working with technical leads to deliver sales targets.
+ Experience leading and winning opportunities >$1M in environmental markets and capable of executing a sales strategy to deliver >$15M in annual commercial sales.
+ Familiarity with environmental regulations, technologies, and competitors.
+ Proficiency in managing sales pipelines and using CRM tools.
+ Excellent interpersonal, communication, and presentation skills.
**Preferred Qualifications**
+ Existing network of contacts in state environmental agencies, commercial environmental firms, or NGOs.
+ Experience selling complex environmental solutions or services rather than products.
+ Ability to translate environmental science and technology into client-focused solutions.
Work Environment & Flexibility
+ This role is eligible for remote work within the U.S.
+ Travel up to 50% may be required for client engagement, conferences, and team collaboration.
**Benefits: Live an Extraordinary Life**
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
+ **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
+ **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
+ **Take time to recharge** : You get paid time off to support work-life balance and keep motivated.
+ **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
+ **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support.
+ **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
+ **Advance your education** : Tuition assistance is available to pursue higher education.
**A Work Environment Where You Succeed**
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
+ Apply your talent to challenging and meaningful projects
+ Receive select funding to pursue ideas in scientific and technological discovery
+ Partner with world-class experts in a collaborative environment
+ Nurture and develop the next generation of scientific leaders
+ Give back to and improve our communities
**Vaccinations & Safety Protocols**
_Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._
_Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.**
For more information about our other openings, please visit ************************
Senior Director of Cloud Engineering
Boston, MA jobs
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is looking for a technology forward leader responsible for implementing innovative engineering solutions for our fast-paced business. This individual must have experience successfully leveraging Lean/Agile practices to engineer platform development and product solutions for customers while managing multiple teams across multiple software platforms, consistently delivering under pressure. This role requires an ability to adapt to evolving technologies, changing project priorities, and guiding the team through the journey in close partnership with our business stakeholders and engineering teams. This is a technical leadership role that requires expert understanding and implementation of modern software design practices, object oriented, highly integrated software systems operating in cloud native/cloud ready implementations.
**Location**
This is a remote opportunity open to candidates located anywhere in the U.S.
**The Main Responsibilities**
+ Manage a team to decompose Platform and Product requirements into Features and User Stories which define acceptance criteria and work alongside the team to ensure consistency and completeness.
+ Lead both wholly owned teams and matrixed individuals.
+ Collaborate with Software, Network and Compute Engineering resources to define priorities, adapt to changing priorities and team capacity.
+ Provide Lean/Agile Coaching.
+ Team Building: Integrating a diverse and geographically dispersed staff into a single cohesive team.
+ Professional Development of employees focusing on individual needs, training, and skill level.
+ Drive accountability by helping team define deliverable timelines and measuring progress.
+ Implement strategies that will increase efficiency, reduce costs and improve customer experience.
+ Ability to act with a sense of urgency and consistently demonstrate leadership and a high level of engagement with other managers and team members.
+ Ensuring customer focus with user communities, both internal and external.
+ Interaction with leadership within the company to ensure open communication and relationships.
+ Proven leadership background with supervisory experience.
+ Ability to handle situations involving conflict while promoting a positive company image.
+ Act as a servant leader to support and empower their team.
+ Technical leadership including software design patterns, cloud native/ready architectures, software platform concepts and product/network technology concepts, etc.
**What We Look For in a Candidate**
+ BS/BA or equivalent education and experience
+ 7-10 years related experience in cloud and network development
+ 3+ years acting in a lead role
+ Training in Lean/Agile Methodologies
+ Experience in the System Engineer or equivalent Lean/Agile role highly preferred
+ Experience in implementing cloud native/cloud ready architectures
+ Experience in cloud networking and implementing architectures that support complex networking requirements to support cloud services architecture
+ Experience in building systems through API communication to facilitate end-to-end service workflows, in highly scalable fashion, across internal and external API consumers.
+ Experience in building scalable software platforms to be built upon internally and by partners/customers.
+ Experience with Golang, Java, HTML/CSS/JavaScript, Vue.js, Temporal, OpenTelemetry (OTEL), Grafana, Prometheus, Tempo; modern integration technologies such as REST, Kafka, gRPC.
+ Excellent communications skills to include verbal, written and presentation
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-KG1
\#LI-Remote
Requisition #: 340419
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (**************************************** . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Vice President of Creative Strategy
Boston, MA jobs
About the Role EF World Journeys is seeking a Vice President of Creative Strategy to elevate the creative and brand vision across three unique travel brands-EF Go Ahead Tours, EF Ultimate Break, and EF Adventures-under one global umbrella. This is more than a creative leadership role; it's an opportunity to shape our brand architecture, build a vibrant, collaborative creative culture, and drive meaningful business growth in a fast-paced, performance-oriented environment.
We believe travel changes everything-and we're looking for someone who feels that in their bones. Someone who cares deeply about our mission of opening the world, and who finds joy in the impact travel has on people's lives. As our creative brand evangelist, you'll bring that mission to life through bold, imaginative storytelling across video, social, e‑commerce, email, paid media, experiential activations, partnerships, influencer content, and print. You'll blend cultural insight, data, and conceptual thinking to spark ideas that move people emotionally, inspire them to explore the world, and drive real business results.
This is a role for a builder, a driver, and a mentor. Someone who's as passionate about developing talent as they are about developing breakthrough ideas. Someone who values transparency over big reveals, thrives in a matrixed organization, and brings a spirit of curiosity, fun, and entrepreneurial energy. And someone who is hungry-motivated to roll up their sleeves, grow brands, and push creative to its fullest potential.
What You'll Do
* Shape Brand Strategy & Architecture
Build and evolve the brand strategy and architecture for three distinct global brands. Understand how a house of brands vs. brand derivatives function together, ensuring each brand maintains its individuality while contributing to a cohesive EF World Journeys vision.
* Lead Creative Excellence Across Every Channel
Oversee world‑class creative across all touchpoints-from video and social to paid media and e‑commerce. Elevate our design and storytelling through strong advertising instincts, compelling hooks, and sharp brand positioning that drive both performance and brand equity.
* Bring Brands to Life Through Video & Conceptual Ideas
Create breakthrough video and content experiences that make our brands unforgettable. Inspire teams with big ideas that surprise, excite, and leave a lasting impact.
* Build & Mentor High Performing Creative Teams
Develop and lead large, multidisciplinary teams across three divisions. Foster psychological safety, collaboration, and growth. Be a mentor who lifts others up while empowering them to do their best work.
* Drive Business Impact Through Creative Strategy
Partner closely with divisional VPs of Marketing to translate business goals into creative strategies that deliver measurable results. Approach creative as a business partnership-not a service function.
* Execute Creative That Delivers On Key Metrics
Bring expertise in working in a data rich environment to efficiently build creative that cuts through the noise and drives measured business results.
* Navigate and Lead in a Matrix Organization
Balance the needs of three product lines, collaborate with product VPs, and integrate feedback from central teams. Approach complexity with calm, clarity, and openness.
* Bring Steady Execution & Production Rigor
Manage time, resources, and production with composure. Stay solutions oriented and ready to jump in when needed.
You Have…
* 15+ years of creative and brand leadership, with deep B2C and D2C experience (not solely B2B)
* Strong digital chops, with proven success in fast-paced, performance-driven environments
* Experience with established brands and a track record of elevating brand presence and creative quality
* Experience managing large, diverse creative teams, with a people-first approach to leadership
* Agency experience that's complemented by recent inhouse brand side leadership
* A stunning portfolio demonstrating conceptual thinking, multi‑channel excellence, breakthrough brand ideas, and world‑class video work (Portfolio required with application)
* Deep familiarity with brand architecture and guiding long term brand evolution
* Exceptional ability to articulate vision, give clear direction, and communicate confidently across all levels
* A strategic, business minded, entrepreneurial approach, leveraging creative to drive measurable results and continuously improve process
* Deep, hands-on multichannel experience across social, paid media, experiential, partnerships, influencer, PR amplification, and community building
* Ability to develop and manage a budget
* Experience in a data-rich environment developing creative that supports business results
* A natural collaborator, able to bridge marketing and creative teams with transparency and trust
* A calm, grounded demeanor, paired with strong resource and production management skills
* A proactive, hungry mindset-motivated to grow and triple the brands, with the fire to push work forward
* Passion for EF's mission, our travelers, and the joy of opening the world through unforgettable experiences
Why you'll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
* Commitment to professional growth: robust monthly calendar of trainings and workshops
* Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
* Exciting business travel opportunities
* 25% company match on your 401(k) contributions
* Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
* Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
* Access to fertility care and family-building support
* Wellness benefits including a yearly fitness reimbursement
* Frequent social and learning events, including access to our employee-run resource groups
* Robust Employee Assistance Program
* Tenure-based sabbatical eligibility
* EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
* Discounts at local venues and businesses
* Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Fridays.
Base Salary range $200,000-$240,000, depending upon experience.
About EF World Journeys
At EF World Journeys, we believe the best way to learn about the world is to experience it, and we strive to help as many people as possible do just that. Through our culturally immersive group travel programs, EF Adventures, EF Ultimate Break and EF Go Ahead Tours, we lead guided tours that make travel easy and fun, empowering travelers of all ages to experience something beyond the ordinary. If you share this passion, then we invite you to come open the world with us!
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we've been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You'll find our 115 offices located in some of the world's greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it's what we do with it - Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
Auto-ApplyExecutive Vice President, EF Adventures
Boston, MA jobs
Are you a seasoned general manager with a strong background in digital marketing, a passion for adventure, and a proven track record of scaling businesses? For over 30 years, EF's Adult Travel divisions have been the gateway to unforgettable experiences, guiding travelers from all walks of life across the globe. From college students to retirees, solo adventurers to entire families, we believe the best way to learn about the world is to experience it firsthand. Every day, we strive to help as many people as possible embark on their next great adventure.
The Role
EF World Journeys is looking for a dynamic Executive Vice President to take our newly launched active adventure tour product, EF Adventures, to new heights. This role is all about scaling the business, driving volume, and making it profitable. If you thrive in a fast-paced, entrepreneurial environment and have a strong background in sales and digital marketing, this is the perfect opportunity for you
Responsibilities include developing and executing business plans, creating and implementing marketing strategies, and leading the growth of the product to extend the EF World Journeys customer life cycle and reach a new active audience of travelers. Reporting to the CEO of EF World Journeys, you will deliver on volume, quality, and revenue targets, drive demand and lead generation, customer acquisition and retention, marketing analytics, sales, and service. A collaborative approach is essential, as you will work closely with stakeholders from other products and departments to drive the business forward.
As an entrepreneurial leader, you will have the vision and drive to accelerate EF's adult group travel business and experience substantially. Strong analytical skills and fluency in emerging trends in the travel industry, as well as digital acquisition and customer experience, are needed. You have a proven track record of attracting, hiring, developing, and retaining top talent and are recognized as a leader by superiors, peers, and direct reports.
This is a hands-on, in-person position based in our Boston office, where you'll collaborate closely across departments to drive customer acquisition, engagement, and retention. Relocation support is available for the right candidate.
The Responsibilities
* Develop and execute a compelling vision and roadmap: Scale user acquisition and lifecycle marketing through a multi-channel strategy leveraging the customer bases of the other EF World Journey products, and reaching new consumers through paid media, strategic partners, SEM, DSPs, social paid/earned, community/influencer development, affiliate marketing, email marketing, CRM, mobile, and native.
* Scale the new EF product line: including market and consumer research, product design, safety and risk assessment, organizational structure, marketing and sales plans, revenue and profitability targets, etc.
* Own brand measurement and champion a consistent voice: Ensure the brand's market performance and establish a consistent brand experience across marketing and product touchpoints.
* Lead sales and marketing strategy and day-to-day operational execution: Connect the EF World Journeys customer lifecycle, grow online commercial results with respect to top and bottom lines, and ensure digital conversion drives overall company revenue objectives.
* Drive analytical rigor: Focus on marketing spend/performance, cost of acquisition, user experience, and pricing scenarios.
* Derive impact and feedback from customer insights, CRM, and product teams: Further iterate and evolve product offerings.
* Provide leadership on the EF team, Build capabilities and support development while nurturing a collaborative and dynamic culture across EF World Journeys.
* Grow and maximize potential: Lead the existing team to execute and expand the new product line, ensuring optimal performance and development.
The Skills Required
* Strategic Thinking: Adopts a long-term perspective about the business (customer segments and the external environment). Develops hypotheses or alternative scenarios of how critical issues will play out beyond the year and uses these to set challenging goals with future payoffs or outcomes.
* Digital Marketing Expertise: Knowledge of B2C customer acquisition practices across a wide range of paid, unpaid, and product-led channels, including Digital Marketing, E-commerce strategy, B2C marketing, Growth Marketing, Brand collaborations, Influencer marketing, Social Media, SEO, and Paid search.
* Managed High Performing Teams: A true "player-coach" willing to work directly with leaders and teams across the organization. Translates business goals into well-defined performance plans, communicates links between current activities and goals, overcomes obstacles, plans for contingencies, and ultimately delivers on EF's mission.
* Demonstrated P&L Accountability: Proven responsibility managing a P&L, driving ROI, and bottom-line financial performance.
* Adaptability and Flexibility: Thrives in a results-driven, fast-moving entrepreneurial environment.
* Analytical Skills: Strong analytical skills to drive marketing spend/performance, cost of acquisition, user experience, and pricing scenarios.
* Customer Insight: Ability to derive impact and feedback from customer insights, CRM, and product teams to further iterate and evolve product offerings.
* Collaborative Skills: Proven ability to collaborate effectively with stakeholders from other products and departments to drive the business forward, fostering a cooperative and integrated approach to achieving company goals.
* Brand Management: Expertise in ensuring consistent brand experience across marketing and product touchpoints, and championing brand measurement.
Why you'll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. In addition, you can expect:
* Commitment to professional growth: robust monthly calendar of trainings and workshops
* Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
* Exciting business travel opportunities
* 25% company match on your 401(k) contributions
* Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
* Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
* Access to fertility care and family-building support
* Wellness benefits including a yearly fitness reimbursement
* Frequent social and learning events, including access to our employee-run resource groups
* Robust Employee Assistance Program
* Tenure-based sabbatical eligibility
* EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
* Discounts at local venues and businesses
* Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
* The compensation range for this role is $225,000-$250,000, based on experience. This position is also bonus eligible.
About us
Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…or Soft Drinks.
At EF, we're in a different kind of business
We're in the Business of Understanding.
Between people. Between cultures.
For over 60 years we've been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You'll find us working across more than 50 countries, with office some of the world's greatest cities. Each one filled with smart, drive people who push each other to be better every day. And yes, we have technology, we have finance, we even have sport with our own professional cycling team. But it's what we do with it - Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
At EF Adventures, we embrace adventure as a mindset. Our biking, hiking & walking, and multi-adventure tours cater to enthusiasts, hobbyists, and adventure-curious travelers alike. Set against a backdrop of the world's most beautiful and dynamic locations, our tours move both body and mind, encouraging people to reach further, climb higher - and our career paths do the same. Join us and become part of a global team dedicated to exploration, growth, and making a positive impact on our travelers and the world.
Auto-ApplySenior Director of Social Enterprises
Lowell, MA jobs
Job Description
Job Title: Senior Director of Social Enterprises
Reports to: CEO
Type: Full-Time
Salary: $90,000-$100,000
The Senior Director of Social Enterprises is a dynamic leader who will drive UTEC's social enterprises, combining operational excellence with mission-driven impact. They will serve as the Business Operations Director of UTEC's social enterprises, leading the day-to-day management of each enterprise while also collaborating with a team to recommend strategic direction. We currently have three social enterprises (mattress recycling, culinary, and woodworking) and a sub-brand to link consumer-facing offerings (Madd Love Market). The Senior Director of Social Enterprises will oversee the strategic and operational leadership of these businesses, and determine the best opportunities for UTEC going forward, taking into consideration both youth development and revenue generation.
The Senior Director of Social Enterprises will work collaboratively with programming, development, and policy to guide the social enterprises based on the experiential needs of young adults, fundraising needs of the organization, and advocacy priorities through the lens of the businesses. The Sr. Director of Social Enterprises will frequently be involved in business development, fundraising, capital campaigns, and policy campaigns related to the enterprises. They will foster deep ties with the Chief Program Officer and programming leadership to ensure close collaboration between Workforce Programming and Social Enterprises.
Supervisory Responsibilities:
Provide direct supervision to individuals in the following positions:
Director of Culinary
Director of Mattress Recycling
Enterprise Operations Manager
Ensure effective time management of all direct reports
Review and approve all timesheets and requests for time off
Provide regular supervision through individual meetings with direct reports on a weekly or bi weekly basis.
Provide direct reports with ongoing feedback on progress as well as any performance concerns
Document any exceptional performance as well as any concerning behavior shared with HR
Perform an annual written performance review with each direct report
Identify areas for professional growth for all direct reports and align with any available resources at UTEC
Ensure that all staff can identify the impact of their role on agency-wide goals and metrics for success
Responsibilities
Integration of Social Enterprises with overall young adult programming. This position will serve as a crucial link and building place for the integration between UTEC's young adult-facing programming and the development and management of social enterprises. This will involve:
Close collaboration with the Workforce Director and Sr. Director of Programming
Awareness of the needs, interests, and skills of the young adults enrolled in programming,
Alignment with their direct reports in the learning objectives of young adults identified in the intake and program delivery processes
Fiscal Oversight of three unique P&Ls, and the ability to adequately prepare forecasts and financial reports, ensuring accurate tracking of revenue and expenses.
Prepare Monthly manager's reports to track financials of the Enterprises and be aware of their position against revenue objectives.
Develop and track key financial metrics, in partnership with our finance staff, to measure progress
Strategic partnership development and expense management to maximize or ensure profitability of the collective Social Enterprises
Identification of risk in P&Ls and informing Sr. Leadership to strategically prepare for and plan around risk, to ensure the fiscal security and sustainability of the Enterprises
Identify and foster partnership opportunities with businesses, nonprofits, and government organizations that will lead to:
Revenue growth either through grants/donations or the sale of UTEC products or acquisition of UTEC services
Development and major gift opportunities for the Social Enterprises and/or UTEC at large
Expense reduction through in-kind donations or preferred bidding opportunities h. Community engagement through mutually beneficial interactions either formal or informal
Employment or internship opportunities for our young adults. Share these connections with Program Pathways staff for young adult referral and/or placement.
Oversee day-to-day execution of social enterprises to ensure operational excellence
Reporting to the Sr Director of Social Enterprises will be the Directors of each Enterprise who will oversee the day-to-day operations.
It will be the responsibility of the Sr. Director of SE to become familiar with operations and to develop strong, transferrable systems and practices within each space in conjunction with the directors to ensure consistency and sustainability.
Develop staff through clear goal-setting and ongoing feedback
Interface with the finance team in business analysis and reporting
Partner with business development and marketing staff to develop marketing strategies and initiatives to promote the social enterprises and the UTEC brand
Work with the leadership team, and primarily the Chief Programming Officer to ensure the enterprises provide the optimal learning platform for young adults
Participate actively with the UTEC leadership team and in staff and young adult activities
Qualifications and Competencies
Demonstrated business operations experience covering strategic planning, business development, operational execution, and financial forecasting and tracking. Experience in the food industry is a plus.
Comfortable with hands-on work in terms of operations as well as the ability to step back to see the big picture and develop a vision for the future
Passion for being an effective coach, motivating and holding accountable all staff reporting to them to the highest levels of excellence
A proven relationship builder, from introduction to cultivation, with internal and external stakeholders
Data-Driven: Committed to utilizing data to best improve operations and program quality
Big Thinker: Demonstration of innovative solutions to problems
Self-starter: Works well independently, but recognizes the value of working with teams
Perseverance: Don't give up at the first sign of trouble
Commitment: Genuinely cares about the youth's and UTEC's success
Coachable: Open to feedback and personal and professional development
Team Player: Upholds UTEC's mission, values, and vibe
Drive: Hunger to do an excellent job and a passion to own one's work
Sense of Humor: The ability to laugh at oneself is a must!
Education and Experience
Minimum of a Bachelor's in a business field, MBA a plus
A minimum of 3-5 years of experience successfully operating a business unit or nonprofit with revenues above $2M
Compensation
$90,000-$100,000 plus benefits. UTEC offers a competitive benefits package that starts with 3 weeks of vacation plus a week off between the Christmas and New Year holidays, 12 holidays, 10 sick days, 2 personal days, and 3 bereavement days, as well as health, dental, and vision insurance starting day one. We also offer life insurance, first-time homeowners down payment assistance, cost-of-living increases, a paid sabbatical after three years, and a 401K retirement plan with up to $2,000 savings match. See more about our benefits here.
UTEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UTEC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Senior Director of Social Enterprises
Lowell, MA jobs
Job Title: Senior Director of Social Enterprises
Reports to: CEO
Type: Full-Time
Salary: $90,000-$100,000
The Senior Director of Social Enterprises is a dynamic leader who will drive UTEC's social enterprises, combining operational excellence with mission-driven impact. They will serve as the Business Operations Director of UTEC's social enterprises, leading the day-to-day management of each enterprise while also collaborating with a team to recommend strategic direction. We currently have three social enterprises (mattress recycling, culinary, and woodworking) and a sub-brand to link consumer-facing offerings (Madd Love Market). The Senior Director of Social Enterprises will oversee the strategic and operational leadership of these businesses, and determine the best opportunities for UTEC going forward, taking into consideration both youth development and revenue generation.
The Senior Director of Social Enterprises will work collaboratively with programming, development, and policy to guide the social enterprises based on the experiential needs of young adults, fundraising needs of the organization, and advocacy priorities through the lens of the businesses. The Sr. Director of Social Enterprises will frequently be involved in business development, fundraising, capital campaigns, and policy campaigns related to the enterprises. They will foster deep ties with the Chief Program Officer and programming leadership to ensure close collaboration between Workforce Programming and Social Enterprises.
Supervisory Responsibilities:
Provide direct supervision to individuals in the following positions:
Director of Culinary
Director of Mattress Recycling
Enterprise Operations Manager
Ensure effective time management of all direct reports
Review and approve all timesheets and requests for time off
Provide regular supervision through individual meetings with direct reports on a weekly or bi weekly basis.
Provide direct reports with ongoing feedback on progress as well as any performance concerns
Document any exceptional performance as well as any concerning behavior shared with HR
Perform an annual written performance review with each direct report
Identify areas for professional growth for all direct reports and align with any available resources at UTEC
Ensure that all staff can identify the impact of their role on agency-wide goals and metrics for success
Responsibilities
Integration of Social Enterprises with overall young adult programming. This position will serve as a crucial link and building place for the integration between UTEC's young adult-facing programming and the development and management of social enterprises. This will involve:
Close collaboration with the Workforce Director and Sr. Director of Programming
Awareness of the needs, interests, and skills of the young adults enrolled in programming,
Alignment with their direct reports in the learning objectives of young adults identified in the intake and program delivery processes
Fiscal Oversight of three unique P&Ls, and the ability to adequately prepare forecasts and financial reports, ensuring accurate tracking of revenue and expenses.
Prepare Monthly manager's reports to track financials of the Enterprises and be aware of their position against revenue objectives.
Develop and track key financial metrics, in partnership with our finance staff, to measure progress
Strategic partnership development and expense management to maximize or ensure profitability of the collective Social Enterprises
Identification of risk in P&Ls and informing Sr. Leadership to strategically prepare for and plan around risk, to ensure the fiscal security and sustainability of the Enterprises
Identify and foster partnership opportunities with businesses, nonprofits, and government organizations that will lead to:
Revenue growth either through grants/donations or the sale of UTEC products or acquisition of UTEC services
Development and major gift opportunities for the Social Enterprises and/or UTEC at large
Expense reduction through in-kind donations or preferred bidding opportunities h. Community engagement through mutually beneficial interactions either formal or informal
Employment or internship opportunities for our young adults. Share these connections with Program Pathways staff for young adult referral and/or placement.
Oversee day-to-day execution of social enterprises to ensure operational excellence
Reporting to the Sr Director of Social Enterprises will be the Directors of each Enterprise who will oversee the day-to-day operations.
It will be the responsibility of the Sr. Director of SE to become familiar with operations and to develop strong, transferrable systems and practices within each space in conjunction with the directors to ensure consistency and sustainability.
Develop staff through clear goal-setting and ongoing feedback
Interface with the finance team in business analysis and reporting
Partner with business development and marketing staff to develop marketing strategies and initiatives to promote the social enterprises and the UTEC brand
Work with the leadership team, and primarily the Chief Programming Officer to ensure the enterprises provide the optimal learning platform for young adults
Participate actively with the UTEC leadership team and in staff and young adult activities
Qualifications and Competencies
Demonstrated business operations experience covering strategic planning, business development, operational execution, and financial forecasting and tracking. Experience in the food industry is a plus.
Comfortable with hands-on work in terms of operations as well as the ability to step back to see the big picture and develop a vision for the future
Passion for being an effective coach, motivating and holding accountable all staff reporting to them to the highest levels of excellence
A proven relationship builder, from introduction to cultivation, with internal and external stakeholders
Data-Driven: Committed to utilizing data to best improve operations and program quality
Big Thinker: Demonstration of innovative solutions to problems
Self-starter: Works well independently, but recognizes the value of working with teams
Perseverance: Don't give up at the first sign of trouble
Commitment: Genuinely cares about the youth's and UTEC's success
Coachable: Open to feedback and personal and professional development
Team Player: Upholds UTEC's mission, values, and vibe
Drive: Hunger to do an excellent job and a passion to own one's work
Sense of Humor: The ability to laugh at oneself is a must!
Education and Experience
Minimum of a Bachelor's in a business field, MBA a plus
A minimum of 3-5 years of experience successfully operating a business unit or nonprofit with revenues above $2M
Compensation
$90,000-$100,000 plus benefits. UTEC offers a competitive benefits package that starts with 3 weeks of vacation plus a week off between the Christmas and New Year holidays, 12 holidays, 10 sick days, 2 personal days, and 3 bereavement days, as well as health, dental, and vision insurance starting day one. We also offer life insurance, first-time homeowners down payment assistance, cost-of-living increases, a paid sabbatical after three years, and a 401K retirement plan with up to $2,000 savings match. See more about our benefits here.
UTEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UTEC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplySenior HR Director
Boston, MA jobs
The
mission
of
the
International
Institute
of
New
England
IINE
is
to
create
opportunities
for
refugees
and
immigrants
to
succeed
through
resettlement
education
career
advancement
and
pathways
to
citizenship
One
of
the
oldest
and
largest
human
services
organizations
for
New
Americans
in
the
region
IINE serves more than 9000 people each year in Boston and Lowell Massachusetts and Manchester New Hampshire Our programs include case management youth and family services English for Speakers of Other Languages ESOL employment and skills training and immigration legal services A dynamic forward looking smart and rapidly growing non profit organization we seek well qualified solutions focused candidates who are experts in their respective fields Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans Position Title Senior HR Director Department Human Resources Reports to Chief Financial Officer Supervises Senior HR Manager Senior HRIS Manager Annual Compensation 151k 161k Benefits Full time employees will be eligible for all benefits including vacation personal sick days and twelve paid holidays You may participate in all benefit programs that IINE establishes and makes available to eligible employees under and subject to all provisions of the plan documents that govern those programs Currently IINE offers medical dental and vision Company paid life insurance company paid short term disability STD long term disability LTD accidental death and dismemberment and disability coverage Flexible Spending Accounts FSA other benefits including 403b with company match plans pursuant to the terms and conditions of company policy and the 403b plan document Other perks such as discounts through our vision plan fitness reimbursement and more Overview Please note this position is required to be in the Boston office two daysweek Reporting to the Chief Financial Officer CFO the Senior Human Resources Director Senior HR Director manages all areas of work of the organizations human resources function including employee relations developing and implementing organizational human resources policies ensuring compliance with federal state and local laws directing the recruitment and onboarding of new employees developing and deploying training and career development programs implementing approved salary structures managing the employee performance evaluation system and supporting the negotiation of employee benefits packages The Senior HR Director assists the senior management team in developing human resource strategies to meet the organizations goals and supervises all staff in the Human Resources department Responsibilities Employee relations and development Oversees human resources programs including performance management employee relations staff events and staff training and development Provides coaching training and support to employees and supervisors to drive performance and on the job satisfaction Manages employee relations matters professionally Benefits Leaves and Compensation Collaborates with the Chief Financial Officer to set salaries for new hires review promotions and ensure adherence to the agencys Salary Band structure Supports the Chief Financial Officer in the administration of IINEs employee benefit plans including renewals open enrollment benefit claims EEOC reporting and other mandatory reporting Serves as the agencys liaison to a third party benefits administrator Serves as IINEs leave of absence administrator coordinating with all relevant third party providers to ensure adequate support to employees as well as compliance with PFML FMLA and other regulations governing leaves of absence Works closely with the Finance department to ensure payroll is processed effectively and timely Organizational duties Collaborates with senior leadership to develop and implement IINEs staffing recruiting training and retention strategies Serves as the organizations primary point of contact to outside legal counsel on employment matters Ensures compliance with federal state and local employment laws and regulations Oversees and communicates regular updates to the Personnel Manual consistent with laws and regulations Stays current with best practices trends regulatory changes and new technologies in Human Resources applying this knowledge for the betterment of IINE Prepares reports on recruiting retention employee demographics and staff trends for the Board and senior management Human Resources department management Recruits interviews hires and trains new staff in the Human Resources Department Oversees the daily work of the Human Resource Department Conducts performance reviews of Human Resources Department staff Develops and manages the Human Resources Department budget Coordinates professional development training and certification activities for HR staff Ensures the HR department is integrated with all departments at IINE particularly the Operations and Finance teams Other duties as assigned Required Skills and Competencies Excellent verbal and written communication skills Excellent interpersonal and negotiation skills Excellent organizational skills and attention to detail Excellent management skills and demonstrated success as an individual contributor to an HR departments work Proven ability to meet deadlines Strong analytical and problem solving skills Demonstrated ability to think strategically while managing tactical execution Able to adapt to the changing needs of the organization Thorough knowledge of employment laws and regulations Proficient in Human Resources software human resources analytical tools such as Predictive Index and Microsoft Office Suite Education and Experience Bachelors degree in human resources Business Administration or related field Minimum 710 years of progressive HR experience including at least 4 years in a leadershipmanagerial role Prior experience in all elements of Human Resources recruitment and onboarding training and development performance management employee relations compensation and benefits and compliance Human Resources Certification preferred Prior experience in non profit or human services sector is a plus Work Environment Conditions The position is based in the Boston office Requires reliable transportation the Senior HR Director will be required to spend time each month in IINEs offices in Lowell MA and Manchester NH and there may be occasions that require travel between sites in one day Requires occasional work outside of regular working hours to complete major projects attend career fairs community and staff events Will work in an office environment including exposure to bright overhead office lighting Interruptions from employees and colleagues throughout the day are expected Travel tofrom networking events or career fairs on occasion Physical Demands Prolonged periods of sitting at a desk and working on a computer Frequent typing and use of phone Seldomly must be able to lift up to 50 pounds For example lifting printer paper andor materialssupplies for recruitment or staff events Occasional walking bending or squatting reaching overhead and reaching at or below shoulder level Occasional pushing or pulling of materialssupplies and occasional walking updownstairs at recruitment or staff events US Work Eligibility Notice This position requires lawful authorization to work in the United States and IINE is unable to provide visa sponsorship in connection with this role
Director, Financial Operations
Boston, MA jobs
Job Description
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly into communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like
Future of Medicine
, which makes advanced health screenings and research opportunities accessible to communities worldwide, and
Difference Makers
, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit *******************
How This Role Makes a Difference
The Director of Financial Operations is a strategic and operational leadership role responsible for overseeing and optimizing the core financial processes that drive organizational performance. This position leads all aspects of financial operations, including Accounts Payable (AP), Accounts Receivable (AR), and Revenue Operations, ensuring alignment with business objectives, regulatory compliance, and financial integrity. The Director partners closely with executive leadership, finance and accounting teams, and cross-functional stakeholders to deliver robust financial systems, data-driven insights, and scalable operational excellence.
How You'll Make An Impact
Oversee and Optimize Financial Transactional Operations (AP, AR, Revenue)
Oversee the full lifecycle of AP, AR, and Revenue processes to ensure accurate billing, timely collections, proper disbursements, and compliant revenue recognition.
Drive efficiency and accuracy across invoicing, collections, payment processing, and revenue workflows through system enhancements and policy enforcement.
Drive Process Improvement and Financial Automation
Lead initiatives to streamline financial operations using ERP tools and automation, reducing manual effort and minimizing errors.
Identify and implement best practices to improve workflow efficiency and scalability across transactional functions.
Manage and Enhance Financial Systems and Reporting
Manage and optimize financial systems to support real-time visibility and robust reporting on operational performance and cash flow.
Ensure accurate data capture and financial integration across systems to support month-end close and audits.
Lead and Develop the Financial Operations Team
Build, lead, and mentor a team of financial operations professionals with clear goals, accountability, and career development pathways.
Foster a culture of collaboration, ownership, and continuous improvement within the team.
Collaborate Across Functions to Align Financial Process
Serve as the key liaison between Finance and departments such as Sales, Legal, Supply Chain, and Operations to align financial processes with business activities.
Partner with Accounting and FP&A teams to ensure seamless integration between operational finance and broader financial planning Ensure adherence to regulatory standards, internal controls, and audit requirements across all financial operations.
Optimize cash flow by improving collections, managing vendor payments, and maintaining liquidity.
Provide insights to support budgeting, forecasting, and financial planning efforts.
Partner with cross-functional stakeholders to support and enhance the end-to-end vendor management process, including onboarding, compliance, data integrity, and issue resolution.
Ensure adherence to regulatory standards, internal controls, and audit requirements across all financial operations.
Optimize cash flow by improving collections, managing vendor payments, and maintaining liquidity.
Provide insights to support budgeting, forecasting, and financial planning efforts.
Partner with cross-functional stakeholders to support and enhance the end-to-end vendor management process, including onboarding, compliance, data integrity, and issue resolution.
The Expertise Required
Financial Operations Expertise
Deep understanding of Accounts Payable (AP), Accounts Receivable (AR), and Revenue Operations, including billing, collections, disbursements, and revenue recognition principles.
Proven experience designing and managing scalable financial workflows, including process documentation, internal controls, and compliance protocols.
Operational Systems and Automation
Proficient in leveraging ERP platforms (e.g., NetSuite, SAP, Oracle) to drive operational efficiency, reporting, and integration across departments.
Familiarity with financial automation tools, billing systems, and workflow platforms to improve accuracy, reduce manual tasks, and support growth.
Cash Flow and Working Capital Management
Strong command of cash flow forecasting, working capital optimization, and best practices for managing payment cycles and collections.
Ability to balance liquidity needs with operational demands and vendor/customer relationship considerations
Leadership and People Management
Demonstrated success in building and leading high-performing teams, with a focus on empowerment, accountability, and professional growth.
Skilled in resource planning, goal setting, and performance management to drive alignment and efficiency.
Cross-Functional Collaboration
Strong ability to partner with internal teams including Sales, Procurement, Legal, and Accounting to ensure financial operations are aligned with business goals and contractual obligations.
Experienced in leading cross-functional initiatives that require operational insight, change management, and clear communication.
Analytical and Process-Oriented Thinking
Exceptional analytical skills to assess financial performance, identify trends, and make data-driven decisions.
Process-minded with a passion for continuous improvement, capable of identifying operational bottlenecks and implementing sustainable solutions.
Communication and Influence
Excellent communication skills, with the ability to present operational insights to executive leadership and articulate complex processes clearly to non-financial stakeholders.
Strong business acumen and the ability to influence strategic decisions by translating operational metrics into organizational impact.
Certifications/Licenses, Education, and Experience
Certified Public Accountant (CPA) preferred, candidates with significant experience in financial operations leadership will be considered without certification.
Required:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Minimum of 8 years of progressive experience in financial operations, including 3-5 years in a leadership role overseeing Accounts Payable (AP), Accounts Receivable (AR), and/or Revenue Operations.
Demonstrated expertise in managing transactional finance functions, including billing, collections, cash application, AP, and AR.
Strong understanding of financial operations processes, internal controls, compliance requirements, and policy implementation.
Hands-on experience with ERP systems such as NetSuite, SAP, Workday, or Oracle, and tools supporting billing, collections, or process automation.
Proven ability to lead and develop high-performing teams, manage workloads, and foster a culture of continuous improvement.
Exceptional analytical, organizational, and problem-solving skills with a focus on operational accuracy and efficiency.
Excellent communication and collaboration abilities, with experience working cross-functionally across Finance, Sales, Procurement, and IT.
Preferred:
Proven track record in a senior financial operations leadership role, with direct accountability for Accounts Payable, Accounts Receivable, and/or Revenue operations.
Demonstrated success in building and scaling financial operations within high-growth or dynamic environments.
Experience leading ERP system implementations or major financial technology upgrades, with a focus on automation and cross-functional integration.
Familiarity with global operational finance, including centralized/shared service models, global payment structures, and cross-border transaction workflows.
Experience implementing or optimizing a Purchase Order (PO) process, ensuring alignment with procurement, budget controls, and financial reporting.
Deep knowledge of end-to-end order-to-cash and procure-to-pay processes, including internal controls, performance metrics, and policy development.
Exposure to M&A activities, including operational due diligence, post-acquisition integration, or financial process harmonization.
Comfortable working in data-rich environments, with the ability to lead teams in analytics, reporting, and KPI development to support decision-making.
How We Work Together
Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected base salary range for this role is $130,000-$180,000 USD per year. In addition to base salary, this role is eligible for an annual discretionary bonus as part of its overall cash compensation.
Benefits & Perks (US Full Time Employees)
Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: ********************************
Sr. Director, Medical Affairs
Boston, MA jobs
The Sr. Director of Medical Affairs plays a pivotal role in bridging the gap between clinical development and commercial operations, ensuring that medical strategies align with broader organizational goals. This role oversees the development and implementation of medical affairs plans, provides scientific and clinical expertise, and ensures the communication of accurate and balanced scientific information to healthcare professionals and stakeholders.
Key Responsibilities:
Strategic Leadership:
Develop and implement the strategic vision and plans for the Medical Affairs department in alignment with company objectives.
Collaborate with cross -functional teams, including Clinical Development, Regulatory Affairs, and Marketing, to ensure cohesive medical strategies.
Scientific and Clinical Expertise:
Provide medical and scientific expertise to internal teams, ensuring the accuracy and credibility of all scientific communications.
Stay updated with the latest clinical data, research methodologies, and therapeutic advancements in the relevant field.
Medical Communications and Publications:
Oversee the development and dissemination of scientific communications, including manuscripts, abstracts, presentations, and educational materials.
Ensure that all communications adhere to industry guidelines and regulations.
Medical Education and Training:
Develop and oversee medical education initiatives, including training programs for internal teams and external educational events for healthcare professionals.
Collaborate with the training department to ensure that sales and marketing teams are well -informed about product data and therapeutic areas.
Stakeholder Engagement:
Foster relationships with key opinion leaders (KOLs), patient advocacy groups, and other relevant stakeholders.
Represent the company at medical conferences, advisory boards, and other scientific forums.
Safety and Compliance:
Collaborate with the pharmacovigilance team to ensure the safety of products.
Ensure that all Medical Affairs activities comply with regulatory and industry standards.
Team Leadership and Development:
Lead, mentor, and develop the Medical Affairs team, promoting a culture of excellence and continuous learning.
Oversee recruitment, training, and professional development opportunities for the Medical Affairs team.
RequirementsQualifications:
MD, DO, PharmD, or PhD in a relevant field.
Minimum of 12 years of experience in the pharmaceutical or biotech industry, with at least 7 years in Medical Affairs.
Strong knowledge of relevant therapeutic areas, clinical research methodologies, and regulatory requirements.
Proven leadership skills with a track record of successfully managing and developing teams.
Excellent interpersonal, communication, and presentation skills.
Ability to collaborate effectively with cross -functional teams and external stakeholders.
Managing Director of Philanthropic Partnership
Boston, MA jobs
Full-time, exempt, based in the United States
The Managing Director of Philanthropic Partnership is responsible for the overall plan and implementation of relationship building with and resource mobilization from current institutional funders (including family foundations) and growing partnerships with additional prospective funders. This work is done in collaboration with the rest of the Development Team and closely with the Philanthropic Partnerships Manager and the Director of Global Philanthropy. The position reports to the Director of Global Philanthropy and meets regularly with the co-Executive Director.
About Grassroots International:
Grassroots International connects people in the US with global movements that defend land, territory, water, food, seeds, and the earth. Together we address the root causes of injustice and oppression, and build alternatives that nurture human rights, ecological justice, and liberation. We do this through grantmaking, social action, and philanthropic leadership. As a public foundation, Grassroots International raises its budget annually. Our organizational culture is collaborative, relational, and deeply mission-driven.
Responsibilities
Leadership & Management
Supervise, monitor, and support development team members, particularly focused on institutional giving and funder organizing.
Represent Grassroots International in leadership roles in funder networks and alliances, through organizing briefings, workshops, public speaking, and attending events and meetings as needed.
Work in partnership with the Director of Global Philanthropy to create a fundraising plan and budget.
Align philanthropic programs with the Strategic Plan and multiyear goals
Work closely with the DGP and development team to coordinate fundraising opportunities and monitor the department's progress toward annual budget benchmarks.
Oversee and coordinate initiatives to engage philanthropic advisors and impact investors, including coordinating with the Director of Global Philanthropy to maximize organizational impact.
Keep abreast of trends in giving and philanthropy. Share and apply best practices to help inform the growth and success of Grassroots' fundraising programs.
Development
Develop and maintain relationships with funders and family foundations with significant wealth; Secure unrestricted multi-year commitments.
Provide support to the co-EDs and the Director of Global Philanthropy to manage their funder portfolio, including strategy, research, and preparation for networking opportunities.
Facilitate funder engagement in alignment with our political analysis.
Develop, write, review, and/or edit proposals and reports together with in assistance to the philanthropic partnerships manager.
Coordinate and maintain an efficient system for the collection of internal information, such as funder research, short-term, and long-term goals, networking and conferences, and other pertinent funder information.
Create and oversee strategies to re-engage lapsed funders.
Develop and raise targeted funds, such as our crisis-response fund, for specific geographically-based and issue-focused initiatives.
Assure compliance with GRI's gift acceptance policy.
Keep abreast of trends in giving and philanthropy. Share and apply best practices to help inform the growth and success of Grassroots' fundraising programs.
Perform additional tasks as called upon by the Global Philanthropy Director.
Required Qualifications and Competencies:
Commitment to the mission of Grassroots International; demonstrated commitment to human rights, social movements, and funder organizing.
At least three years of experience in the development field, with success in individual and institutional fundraising.
Demonstrated ability to build and work collaboratively with a team in a mission-driven and culturally diverse organization, ideally including some experience in a supervisory capacity.
Experience (paid or unpaid) working in and/or supporting social justice movements or community organizing, not necessarily in a development role.
High level of self-organization with close attention to detail.
Demonstrated understanding and ability to communicate about complex or controversial political issues, with accountability and deference to those most impacted by those issues.
Excellent oral and written communication skills.
Experience in budgeting; proficiency with the Google Suite and databases.
Ability to travel, mainly within the United States.
Ability to sit in front of the computer for extended periods of time.
Preferred Qualifications:
Successful supervision experience, including with diverse teams.
Experience in managing large or complex budgets, financial information, and forecasts.
Well-suited for a work environment that values flexibility, cooperation, a good sense of humor, kindness, and resourcefulness. It's a bonus to bring positive energy, empathy, and curiosity in life.
Language fluency or competence in at least one of Grassroots International's program languages (Spanish, Portuguese, French, Kreyol, or Arabic).
Compensation:
Full-time position; starting salary $86,622- $95,632 DOE; excellent benefits, including health, dental, disability, paid sick time and vacation, and retirement.
Senior Care Manager
Boston, MA jobs
Senior Care Manager
DEPARTMENT : Home Care
DESIGNATION: Union, Non - Exempt
SUPERVISOR : Director of Home Care
The Senior Care Manager reports to Director of Home Care and is responsible for screening and eligibility determination of individuals seeking community long term care services funded through the Executive Office of Elder Affairs, in accordance with the Interdisciplinary Care Management Standards. In addition, the Senior Care Manager will assist in screening, oversight and management of complex cases, including clients in new or specialized programs.
JOB DUTIES :
Provide case management services to clients that have been identified as complex clients per CBES criteria, policies and procedures or clients being enrolled in new or specialized programs. Identify elders in at-risk situations, including abuse, neglect and financial exploitation. Reports to and collaborates with appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect and other crises.
Assess elders for home care services to determine eligibility in home, hospital, nursing home, or other appropriate location. Conduct initial and periodic assessments within required time frames of elders' physical, social, emotional and environmental status to determine needs. Complete all home visits and paperwork within guidelines of EOEA regulation and Agency policy.
Develop comprehensive service plan with elders, utilizing: informal supports (family, friends, clergy, etc.) community resources (medical, legal, housing, etc.) and home care purchased services.
Implement service plan through contact and coordination with support persons, resources, and home care agencies.
Advocate for elders when necessary. Encourage elder's participation in service plan implementation. Provide information and referral services when needed. Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
Maintain up-to-date client records, including progress notes and all other required forms. Complete and submit to manager on a timely basis all home care forms, referral forms, and data entry documents as required by EOEA regulation and Agency policy.
Provide translation between CBES staff and non-English speaking clients as needed.
Provide access to essential services to elders in the community by translation of functional needs to CBES Intake Staff and other Community service vendors.
Complete, review and submit all statistical information, reports and other administrative paperwork as required by Supervisor and/or current Agency policy.
Assist elders with housing issues, public assistance, insurance and financial benefits, long-term care admissions, legal issues, including identifying needs, locating resources and completing all applications and paperwork as necessary.
Participate in CBES Quality Assurance process in accordance with EOEA regulations and Agency policy.
Participate in trainings, gerontology courses and clinical skill development as requested.
Participate in Quality Assurance process of home care service delivery in accordance with EOEA regulation and Agency Policy, including peer case review and home visits. Provides feedback on vendor service provision for annual audits.
Assist in the implementation of new programs and policies when required.
Provide backup coverage as needed for home visits of other Case Managers as needed.
Participate in Agency On-Call List and provide information and referral services when needed. Refer elders to other appropriate programs.
Keep informed of all current Agency and EOEA regulations, policies and procedures.
Attend all required meetings and training.
Perform other duties and projects as assigned.
QUALIFICATIONS:
Licensed Certified Social Worker (LCSW) a plus or a Bachelor's degree in social work, human services, nursing, psychology, sociology or a related field with a minimum of three years' experience in human services field, preferably working with elders.
Two years working in an Aging Services Access Point organization with demonstrated ability to manage complex cases strongly preferred.
Knowledge of Home Care Programs, Medicaid, Medicate and community resources.
Excellent verbal and written communication skills. Good presentation skills required.
Ability to communicate a positive attitude with good interpersonal skills.
Work collaboratively as a team member within a diverse interdisciplinary team.
Ability to function well under pressure in a fast-pace human service environment.
Ability to be flexible, open and responsive to on-going industry changes.
Ability to work with clients and coworkers in urban, multi-ethnic and racially diverse environment. Ability to coach staff in supporting and enhancing the diversity of CBES staff and clients.
Computer knowledge with basic proficiency in Word, Excel, and PowerPoint.
Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle multiple responsibilities and to work independently with minimal supervision. Possess leadership and mentoring skills.
Effective advocacy skills, including basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
PHYSICAL REQUIREMENTS OF THE JOB:
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
Ability to climb stairs.
Ability to travel to the community to perform visits at consumers' home.
Work requires regularly standing, stooping, and bending.
This is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management's discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.
Auto-ApplySenior Care Manager
Boston, MA jobs
Senior Care Manager
DEPARTMENT: Home Care
DESIGNATION: Union, Non - Exempt
SUPERVISOR: Director of Home Care
The Senior Care Manager reports to Director of Home Care and is responsible for screening and eligibility determination of individuals seeking community long term care services funded through the Executive Office of Elder Affairs, in accordance with the Interdisciplinary Care Management Standards. In addition, the Senior Care Manager will assist in screening, oversight and management of complex cases, including clients in new or specialized programs.
JOB DUTIES:
Provide case management services to clients that have been identified as complex clients per CBES criteria, policies and procedures or clients being enrolled in new or specialized programs. Identify elders in at-risk situations, including abuse, neglect and financial exploitation. Reports to and collaborates with appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect and other crises.
Assess elders for home care services to determine eligibility in home, hospital, nursing home, or other appropriate location. Conduct initial and periodic assessments within required time frames of elders' physical, social, emotional and environmental status to determine needs. Complete all home visits and paperwork within guidelines of EOEA regulation and Agency policy.
Develop comprehensive service plan with elders, utilizing: informal supports (family, friends, clergy, etc.) community resources (medical, legal, housing, etc.) and home care purchased services.
Implement service plan through contact and coordination with support persons, resources, and home care agencies.
Advocate for elders when necessary. Encourage elder's participation in service plan implementation. Provide information and referral services when needed. Refer elders to other appropriate programs, including Medicaid Waiver, Respite, and Managed Care in Housing or other available and appropriate resources.
Maintain up-to-date client records, including progress notes and all other required forms. Complete and submit to manager on a timely basis all home care forms, referral forms, and data entry documents as required by EOEA regulation and Agency policy.
Provide translation between CBES staff and non-English speaking clients as needed.
Provide access to essential services to elders in the community by translation of functional needs to CBES Intake Staff and other Community service vendors.
Complete, review and submit all statistical information, reports and other administrative paperwork as required by Supervisor and/or current Agency policy.
Assist elders with housing issues, public assistance, insurance and financial benefits, long-term care admissions, legal issues, including identifying needs, locating resources and completing all applications and paperwork as necessary.
Participate in CBES Quality Assurance process in accordance with EOEA regulations and Agency policy.
Participate in trainings, gerontology courses and clinical skill development as requested.
Participate in Quality Assurance process of home care service delivery in accordance with EOEA regulation and Agency Policy, including peer case review and home visits. Provides feedback on vendor service provision for annual audits.
Assist in the implementation of new programs and policies when required.
Provide backup coverage as needed for home visits of other Case Managers as needed.
Participate in Agency On-Call List and provide information and referral services when needed. Refer elders to other appropriate programs.
Keep informed of all current Agency and EOEA regulations, policies and procedures.
Attend all required meetings and training.
Perform other duties and projects as assigned.
QUALIFICATIONS:
Licensed Certified Social Worker (LCSW) a plus or a Bachelor's degree in social work, human services, nursing, psychology, sociology or a related field with a minimum of three years' experience in human services field, preferably working with elders.
Two years working in an Aging Services Access Point organization with demonstrated ability to manage complex cases strongly preferred.
Knowledge of Home Care Programs, Medicaid, Medicate and community resources.
Excellent verbal and written communication skills. Good presentation skills required.
Ability to communicate a positive attitude with good interpersonal skills.
Work collaboratively as a team member within a diverse interdisciplinary team.
Ability to function well under pressure in a fast-pace human service environment.
Ability to be flexible, open and responsive to on-going industry changes.
Ability to work with clients and coworkers in urban, multi-ethnic and racially diverse environment. Ability to coach staff in supporting and enhancing the diversity of CBES staff and clients.
Computer knowledge with basic proficiency in Word, Excel, and PowerPoint.
Must be organized and detail oriented, possess strong time management and priority settings skills with the ability to handle multiple responsibilities and to work independently with minimal supervision. Possess leadership and mentoring skills.
Effective advocacy skills, including basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.
PHYSICAL REQUIREMENTS OF THE JOB:
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
Ability to climb stairs.
Ability to travel to the community to perform visits at consumers' home.
Work requires regularly standing, stooping, and bending.
This is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management's discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.
Business Operations Director
Canton, MA jobs
The Salvation Army's Divisional Headquarters is hiring a Business Operations Director and offers excellent benefit package to eligible employees including:
Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
Employer funded Pension Plan (company contributions begin after 1 year of employment)
Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Eligibility for the Federal Government's Public Student Loan Forgiveness Program
Most importantly - a job with a good purpose!
Location: Canton, MA
Hours/week: 35 hours per week
Exemption: Exempt
Pay Range: $200k - $220k per year
*starting pay varies depending on experience and qualifications*
The Business Director provides strategic leadership and oversight for The Salvation Army's Massachusetts Divisional Finance Department, encompassing the accounting, finance, and payroll functions. This role is responsible for planning, developing, administering, and leading these operations to ensure they are effective, efficient, and fully compliant with all legal requirements, standards, and regulations.
Working closely with the Fiscal Controller and key staff, the Business Director assists in the development, administration, and maintenance of divisional and corps budgets. Core responsibilities include monitoring financial systems to ensure compliance and collaborating with Divisional Leadership and Corps Officers to ensure that programs are supported in a fiscally sound and mission-aligned manner.
The Business Director also partners with stakeholders across Divisional and Territorial levels, promoting collaboration and alignment of financial and operational efforts to advance the mission of The Salvation Army.
This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.
Duties & Responsibilities:
Manage and give guidance to the daily responsibilities of the Massachusetts Finance Staff to ensure the efficient and effective functioning of all assigned operations.
Responsible for the performance evaluation of the Fiscal Controller and Administrative Assistant. All other evaluations are to be completed by the Fiscal Controller of the Senior Accountant and Corps Accounting Manager.
Work with key accounting staff, particularly the Fiscal Controller, to ensure the Divisional Commander is informed monthly of the financial condition of DHQ Funds and all field units within the Division.
Serve as a member and Secretary of the Command Finance Council.(CFC). As secretary to the CFC, responsibility includes reviewing all proposals for action submitted to the agenda. It also includes discussions with department heads in advance of giving presentation to the council to ensure adequate funding, sources of funding, and that the requests are allowable where/when internal policies are available and provide direction.
Ensure maintenance of effective internal controls to provide for the safeguarding of assets and reliability of financial statements. This process includes ongoing discussion with the Fiscal Controller, Accounting Supervisor, and Corps Accounting Manager.
Ensure adherence to organizational fiscal policies and procedures.
Review and approve Contracts through the Contracts Database.
Review and approve estate distributions and withdrawals through the Estates This is to be processed in consultation with the Fiscal Controller.
Act as a participant in the preparation of corps audit schedules. To be completed in consultation with the internal auditors who conduct the annual corps audits.
Plan and prepare Children Learning Centers Management Review annually, in coordination with the internal auditors, fiscal controller, and other key staff.
Work cooperatively with the Administrative Assistant to ensure all bank accounts are covered by official Powers of Attorney and issued in accordance with organizational policy.
Develop an understanding of the Territorial Officer Tax Grant Program calculation process in consultation with the assigned staff for the Massachusetts Division.
Learn the procedure for completion of the annual Officer vehicle fringe benefit
Responsible for procurement of vehicles for the Divisional Headquarters fleet. Support the Corps, as needed, in processing paperwork for the purchase of a vehicle.
Become familiar with the various aspects of the JPMorgan Chase Smart Data Software Program review and approval processes. Become familiar with the roles of the staff/Officer team members assigned to carry out the review/approval of the credit card transactions.
Serve as a member of the Massachusetts Mission Alignment Council.
Attend Corps and Boston Kroc Center Advisory Board meetings, as needed or requested by the Divisional Commander.
Work in tandem with the Fiscal Controller to complete Annual Command Review schedules and questionnaires, as required.
Other duties as assigned by the Divisional Commander to support the goals and operations of the Finance Team.
QUALIFICATIONS
Education Requirements:
Master's degree in accounting.
Work Experience:
Minimum of 10-12 years of accounting experience in a computerized environment including 10-12 years of successful fiscal management experience with government/public funding sources.
A Minimum of 6 years of experience in a team leadership role.
Other Qualifications:
Demonstrated history of effective and dedicated leadership
Excellent communication skills with a strong focus on achieving results
Skilled in organizational planning and team develo9pment across diverse backgrounds
Deep understanding of mission-based organizations and alignment with mission-driven priorities
Proven ability to build strong collaborative relationships across departments
Working knowledge of Serenic Accounting software is a plus.
Proficient in preparing and analyzing financial reports
Prior experience with The Salvation Army operations is preferred
Demonstrated leadership abilities in problem-solving and staff development within an office environment. Skilled at providing constructive guidance and fostering growth in a team setting.
Capable of working independently while effectively contributing within a complex team structure
Must possess a valid driver's license
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.
Requirements include:
Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.
Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.
Ability to load and to change settings, devices, fixtures, on various equipment used in and around an office environment
Operate telephone and other electronic communication devices.
Operate various other office equipment including personal computers, copiers, fax machines, and scanning equipment.
Ability to lift up to 25 lbs. occasionally.
Ability to travel throughout the Division and Territory.
Ability to be creative, original, intuitive, and perceptive.
Ability to think logically and critically.
Ability to envision a project from beginning to end.
Ability to solve complex problems, make appropriate judgments and decisions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Auto-ApplyDirector of Major Gifts
Boston, MA jobs
Department: DevelopmentReports to: Chief Development Officer About AMC:Founded in 1876, the Appalachian Mountain Club (AMC) is America's oldest conservation and recreation organization. We promote the enjoyment and understanding of the mountains, forests, waters, and trails of America's Northeast and Mid-Atlantic regions from Maine to Washington, D.C. We believe these resources have intrinsic worth and also provide recreational opportunities, spiritual renewal, and ecological and economic health for the region. Because successful conservation depends on active engagement with the outdoors, we encourage people to experience, learn about, and appreciate the natural world.
With a nearly $30 million annual budget and more than 275,000 members, advocates, and program participants in the Northeast and beyond, AMC is a complex nonprofit organization. Revenue streams include a $3 million (and growing) annual fund, major gifts, membership, lodging, programs, publications, carbon credits from sustainable forestry operations, and endowment. AMC has a vibrant network of 12 regional chapters, whose commitment to the outdoors extends from more than 16,000 volunteers who lead trips and teach enthusiasts of all skill levels how to safely explore nature in a range of environments and outdoor activities. This is an exciting period to become part of the leadership of the AMC development team. Recently, AMC has:
Advanced its historic trail maintenance and policy work into urban areas including the Boston Metro-area Bay Circuit Trail, the New England Scenic Trail, and the Pennsylvania Highlands Trail Network;
Achieved the highest occupancy rate in history within its lodges, high mountain huts, and other facilities;
Grown its presence in Greater New York including a beautifully refurbished Outdoor Program Center in New York's Harriman State Park;
Launched a partnership with healthcare professionals for Outdoors Rx, a unique “prescription” for outdoor physical activity;
Engaged in a comprehensive Diversity Strategic Action Plan; and
Purchased and permanently protected 75,000 acres of forestland in Maine's 100-Mile Wilderness region.
Over the next three years, the Director of Major Gifts will be a leader within the development team as we:
Successfully close-out our multi-year $24.25 million Leadership Giving Initiative, which is slated for completion by the end of 2018 (and of which $21 million has already been secured).
Build a robust pipeline of donors to support AMC's long-term strategic initiatives and expand annual fundraising significantly, especially at the highest levels.
Grow AMC's visibility and fundraising in the greater New York area.
Steward campaign donors and lay the ground work for focused fundraising drives to advance AMC's historic and ongoing commitment to getting people active outdoors and in conservation stewardship.
Improve the understanding of the full breadth of AMC's charitable work among the organization's many constituents and potential donors, in concert with leaders throughout the organization.
Position Overview:Reporting to the Chief Development Officer (CDO), the Director of Major Gifts is responsible for the oversight, strategy development, and implementation of a strong major gifts program. The Director of Major Gifts leads the major gifts team, currently comprising two Boston-based Major Gifts Officers, one NYC-based Development Officer, and a Development Researcher. This position guides the team to meet all capital campaign, special initiative and annual fund revenue goals at the major gift ($10,000+) level.
The Director works in partnership with the President & CEO, CDO, Major Gifts Officers, and other development team members to ensure that major gift prospects at various stages of relationship with AMC are properly connected, solicited, and stewarded. This includes working with the President & CEO, CDO, Director of Development Operations, and volunteers to leverage major donor/prospect participation on the Board of Directors, Board of Advisors, Development Committee, and other relevant volunteer bodies.
The Director of Major Gifts is responsible for a high-level prospect portfolio of his/her own. S/he also provides direction to the gift officers in developing, implementing, and monitoring their own prospect portfolio plans. S/he partners with the Development Researcher in developing a robust prospect pipeline for the long-term health of the major gift program. Finally, s/he works directly with the President & CEO, senior AMC staff, members of the Board of Directors and volunteers in planning and executing major and planned giving solicitations.
This position serves as a senior member of the development staff and is a year-round, exempt salaried position based in Boston, MA.
Duties and Responsibilities:
Under the direction of the CDO, the Director of Major Gifts has primary responsibility for advancing the major gifts program, including the successful identification, cultivation and solicitation of major gift prospects.
With the CDO, creates and implements strategies related to capital campaign, specific endowment and facility projects.
Responsible for developing an annual work plan for the major gifts team, monitoring and reporting on team's progress against plan, and leading team to achieve budget and activity goals.
Manages a portfolio of high-level major gift prospects and donors. Meets or exceeds annual dollar and activity goals for this group of donors.
Identifies, recruits and trains volunteer leaders who can extend the reach of professional staff in the cultivation and solicitation of prospective donors.
Helps staff the Development Committee of the Board, Capital Campaign committees, and associated volunteer fundraising bodies, including helping develop meeting agendas, presentations, and follow-up.
Coordinates support to board members, volunteers and non-development staff who participate in donor meetings. Schedules appointments as needed for volunteers and staff. Assists staff and volunteers in cultivation and solicitation activity, including ensuring adequate preparation and briefings. Provides leadership to ensure that timelines and activity plans are met.
Coordinates and manages the cultivation and solicitation activities of the major gifts program to maximize positive outcomes. Takes lead role in coordinating proper stewardship of major gift donors with other staff within the development team.
Directly supervises the Major Gifts Officers, Development Officer (NY), and Development Researcher, providing mentorship, clarity on priorities, and motivation. Establishes and leads regular major gifts team and one-on-one supervisory meetings for direct reports.
Works closely with the CEO & President, CDO, and Director of Development Operations to identify, recruit and develop a robust, philanthropically minded Board of Directors and Board of Advisors that supports the long-term health and growth of AMC. Attends Board of Advisors and committee meetings as required.
Sets standards for major gifts team usage of CRM (Salesforce), ensuring accurate and timely entry of pertinent prospect information, contacts, and strategies. Coordinates with other development and gift entry staff to ensure record keeping and gift accounting accurately reflect donor intentions and reconciles with accounting.
Maintains familiarity with planned giving vehicles/best practices. In coordination with planned giving staff led by Director of Development Operations, assists with the development of a planned giving prospect pool and solicitation strategies.
Facilitates discussions with non-development staff about fund-raising opportunities to support current or potential initiatives and programs.
Writes gift proposals and stewardship reports as needed.
Completes other duties as assigned.
Desired Qualifications:The successful candidate will be an accomplished fundraising professional. The Director of Major Gifts will be a self-starter with a strong work ethic who is conscientious, attentive to detail and results-oriented. The ideal person will be a positive, collegial team player with a proven ability to motivate, engage and work collaboratively at all levels with donors, volunteers, senior staff, colleagues and similar constituencies. Also needed is an ability to manage multiple tasks; plan, organize and communicate effectively; work with little direct supervision; excellent oral and written communication skills; and a working knowledge of planned giving. Ability to adapt to a flexible work schedule and work in a team environment is needed. Specific qualifications include:
Seven to ten years' development experience.
Demonstrated success in major gifts work, including the identification, cultivation and solicitation of major gifts.
Demonstrated successes working with board members or other volunteers on major gift/planned gift activity.
Demonstrated success managing and prioritizing all tasks associated with major gifts work including writing successful and compelling proposals and stewardship activities.
Strong manager with ability to motivate others to success. Previous staff supervision experience required.
Solid organizational, logistical, and CRM skills. Facility in using donor tracking systems.
Working familiarity with prospect research tools and best practices.
Ability to work with confidential donor information.
Familiarity with and willingness to uphold Association of Fundraising Professional's Code of Ethics and Donor Bill of Rights.
Ability to communicate AMC's mission and programs with sincerity, persuasion and passion. Interest in environmental education, conservation issues, and outdoor recreation strongly preferred.
This position requires 6-8 overnight trips annually, often to backcountry locations requiring ability to ski, snowshoe, or hike comfortably up to 7 miles in difficult terrain in all weather conditions, carrying loads of up to 20 pounds.
Valid driver's license.
Strong interest in outdoor recreation and a willingness to be trained in outdoor leadership skills.
Salary and Benefits:In addition to a competitive salary, AMC offers an exceptional benefits package including generous vacation and holiday leave, health insurance, a retirement plan, free stays at AMC facilities, and free admission to a cultural and environmental venues in the New England area via participation in a consortium of like institutions.
To apply:Please include your resume and a cover letter. You may also submit your salary requirements. No phone calls, please.
The AMC has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies and procedures. Our goal is to be a community that is comfortable, inviting and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation or socioeconomic status. Join us!
Auto-ApplyAssociate Director of Early Education- Chinatown/Theatre District
Boston, MA jobs
Department
Child Development: Early Education
Employment Type
Full Time
Location
Wang YMCA
Workplace type
Onsite
Compensation
$65,000 - $73,000 / year
Reporting To
Christopher Sharpin
Key Responsibilities Skills, Knowledge & Expertise Job Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Director of Online Operations
Boston, MA jobs
More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
The Opportunity
More Than Words (MTW) is seeking a visionary and strategic Director of Online Operations to lead and expand our thriving e-commerce enterprise. As MTW's largest revenue-generating business, our online retail operation brings in over $2.5 million annually and provides transformative job training to more than 60 system-involved youth at any given time.
This senior leadership role is ideal for a dynamic, mission-driven professional with deep expertise in e-commerce, operational excellence, and team development. The Director will be responsible for driving innovation, ensuring operational sustainability, and aligning business performance with MTW's mission: to empower youth through meaningful employment and personal growth. This role reports to the Chief of Social Enterprise.
Key responsibilities of this position include, but are not limited to:
Strategic Leadership & Innovation
Lead the strategic direction and execution of MTW's online business operations, ensuring alignment with organizational goals and mission impact.
Identify and implement scalable systems and technology solutions that enhance operational efficiency, customer experience, and data integration.
Drive continuous improvement through process audits, cost-saving initiatives, and vendor optimization.
Stay ahead of e-commerce trends and market dynamics to maintain MTW's competitive edge and adaptability.
Foster a culture of innovation by encouraging experimentation and creative problem-solving across teams.
Serve as a key member of the senior leadership team, contributing to enterprise-wide strategy, cross-functional initiatives, and long-term planning.
Collaborate with executive leadership to identify new business opportunities and partnerships that advance MTW's mission.
Team Development & Organizational Culture
Build and lead a high-performance team of 5+ direct reports, including managers, staff, interns, and volunteers; foster a culture of accountability, continuous improvement, and youth-centered leadership.
Champion professional development and performance management systems that align with MTW's values and business goals.
Model inclusive leadership and promote equity, diversity, and belonging across all levels of the organization.
Facilitate team-building initiatives and leadership development programs to enhance staff engagement and retention.
Business Operations & Financial Oversight
Lead budgeting, tracking and execution of revenue targets exceeding $2.5m.
Monitory, ensure compliance and exceed marketplace satisfaction targets on
5 major ecommerce marketplaces we sell on - Amazon, eBay, AbeBooks, Alibris, Valore and Biblio.
Oversee all aspects of online sales, inventory management, vendor relations, customer service, and fulfillment operations.
Monitor and analyze key performance indicators (KPIs), financial benchmarks, and customer feedback to drive data-informed decision-making.
Ensure compliance with safety, legal, and operational standards; manage risk and implement quality assurance protocols.
Develop and manage annual budgets, forecasts, and financial reports for the online business unit.
Optimize supply chain logistics and vendor contracts to maximize profitability and efficiency.
Youth Development
Collaborate with youth development staff to ensure seamless integration of business operations with youth training and support.
Provide direct coaching and mentorship to youth employees, modeling professionalism and reinforcing MTW's core values.
Design and support systems that empower youth to take leadership roles in business operations.
Evaluate and enhance the impact of youth employment experiences through feedback and performance metrics.
Key Qualifications:
7+ years of progressive leadership experience in e-commerce, retail operations, or business development
Proven track record of managing high-performing teams and scaling business operations
A strong financial acumen and experience with budgeting, forecasting, and performance analysis
Proficiency with e-commerce platforms, CRM systems, and cloud-based business tools
Exceptional communication, organizational, and project management skills
Demonstrated commitment to social impact, youth development, and equity
Great customer service, technological aptitude, and a willingness to be accountable for the business are keys to success
Able to regularly lift boxes weighing approximately 25 pounds and move easily up and down stairs
Possess a valid driver's license
Schedule: Monday - Friday, 9:00 AM - 5:00 PM EST. Candidate must be able to work some evening and weekend shifts.
Location: This position will be shared across our sites but will predominately reside at our Boston location.
Compensation: $91,250-$96,562; commensurate with skills and experience.
Benefits:
Medical and Dental Insurance
401K with up to 3.5% Employer Match
Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
Generous paid vacation and sick time
Significant growth opportunities and professional development
Employee Discounts
To apply: Please include both resume and cover letter.
All of MTW's sites are commuter friendly and are conveniently located near public transportation.
Background Checks
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.
MTW EEO Statement
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to ***************.
Protective Services Senior Manager
Boston, MA jobs
This position supervises the Protective Services Supervisory staff and ensures case determinations are entered appropriately into WellSky Human Services APS. The Protective Services Senior Manager works in conjunction with the Director of Protective Services, the Director of Projects and Quality, and the Chief Program Officer to fulfill the quality improvement and intake functions for the PS department as well as Policy & Procedure development. The Protective Services Senior Manager is responsible for the overall management of the PS department in the absence of the PS Director.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Responsible for motivating, and providing support, consultation, and supervision to the Protective Services Team.
Meet with Protective Services supervisory staff during regularly scheduled weekly supervision sessions and informally for consultation.
Provide screening of PS reports. Adhere to all the regulations related to reportable conditions. Determine response status as emergency, rapid or non-emergency.
Review client cases, problem solve, and provide consultation and direction to PS staff.
Document all appropriate screening decisions, case determinations, and supervision notes into APS database.
Ongoing review and documentation of elder's level of risk.
Monitor investigations and assessments to ensure compliance with all regulatory requirements.
Monitor caseloads as needed and ensure that PS Workers are completing timely and thorough investigations.
Ensure PS Supervisors are appropriately assessing elders' capacity and adhering to elders' consent to the provision of protective services.
Review 24-hour on-call protocol and ensure adequate coverage, including acting as backup for any hotline calls.
Serve as backup supervisor to assigned PS Supervisors/Workers/Intake Supervisors in the absence of their direct supervisor.
Conduct Quality Assurance and Intake functions.
Quality Assurance and Improvement functions
Keen focus on auditing, data, analysis, and review of case files for compliance with Protective Services regulations.
Complete monthly audits of case record samples, including critical case juncture documentation, Executive Office of Aging & Independence regulations, and PS department policies and procedures.
Review follow-up coordination with home care services where appropriate.
Intake Functions
Assign and assure that new cases are assessed in a timely manner.
Ensure central intake logs and files are maintained.
Complete all data entry and documentation as required by the Executive Office of Aging & Independence and CBES policy and procedures.
Conduct regular staff performance reviews, provide regular feedback, and create corrective action plans as appropriate to ensure compliance with the Executive Office of Aging & Independence, state and federal policies and regulations, and CBES policies and procedures. Quality performance measures and productivity standards.
Responsible for overseeing internal quality assurance activities to include random case file reviews and PS staff training on policy and procedures for department staff as needed.
Assist in the development and implementation of policies and procedures to promote quality, efficient, cost-effective service delivery and customer service.
Collaborate with community partners to ensure the safety and appropriateness of care plans.
Collaborate with program and senior management to assist staff and supervisors with professional growth and career-related goal development.
Identify program staff training needs with the program and senior management to enhance staff skills and improve performance.
Participate in interviewing and making hiring recommendations.
Participate in the training and orientation of new staff.
Attends and or conducts internal meetings as required.
Represent the agency in external meetings as required, including statewide Executive Office of Aging & Independence Meetings.
Initiate and present PS community education training to help the Agency meet goals.
Provide reports as required.
Protect Consumers' Personal Health Information (PHI) and report any suspected security breaches.
Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.
Perform all services by state and federal regulations and CBES policies and procedures.
Other assigned duties and projects as assigned.
QUALIFICATIONS:
Effective client advocacy skills and the ability to empower elders as well as persons with disabilities in improving the quality of their lives.
Must have demonstrated leadership ability, problem-solving skills, and strong interpersonal and team-building skills for managing a multi-ethnic and racially diverse team.
ASAP and Executive Office of Aging & Independence documentation experience preferred.
Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.
Must be organized and detail-oriented, possess strong time management and priority-setting skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
Strong computer knowledge of Microsoft Office Suite.
Ability to work in a fast-paced and changing environment.
EDUCATION, SKILLS, AND EXPERIENCE:
Licensed Independent Clinical Social Worker or other high-level professional degree desired. Master's degree from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, or Gerontology with two years of Protective Services experience.
Bachelor's degree in Social Work, Psychology, Counseling, Human Development, Nursing, or Gerontology plus five years of experience.
Experience must be in areas of counseling, casework, domestic violence, or case management in a human services agency providing protective or crisis intervention services to the elderly.
Minimum of two years of supervisory experience.
PHYSICAL REQUIREMENTS OF THE JOB:
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
Ability to climb stairs.
Ability to travel to the community to perform visits at consumers' homes.
Work requires regularly standing, stooping, and bending.
Auto-ApplyHealthy Living Director
Needham, MA jobs
Job DescriptionDescription Under the supervision of the Senior Program Director, the Healthy Living Director's primary responsibility is to drive a transformative and engaging experience in health in wellness at the branch. Healthy Living Director will have an explicit focus on engaging with members through/but not limited to the fitness centers, group exercise, personal training and community and specialty health classes. This position, under the direction of the Senior Program Director, will require supervision of group exercise, personal trainers, and fitness floor staff. The position workflow will be determined by the individual branches' needs.
Key ResponsibilitiesKey Functions/Responsibilities In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Health and Wellness Director will support the successful execution of the YMCA of Greater Boston's strategic imperatives to be a charity, partner, and employer of choice for years to come. The healthy living director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation.The Healthy living director will drive success in the following areas of responsibility to support a strong Y Experience:
Key Functions/Responsibilities:· Performance Achievement: Accountable for the performance of your branch Healthy Living Experience team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development. · Customer Service and Experience: Create a welcoming environment for members, guiding them to appropriate equipment or programs and sharing expectations with members regarding equipment usage, physical distancing, masks and cleaning. · Direct Service: Primary job responsibility to engage with members through the fitness centers, personal training, group training and teaching classes to assist members on their health journey. Building connections and communities to increase member retention and engagement. The number of direct service hours will be determined by branch needs. · Group Exercise Enrollment, growth and experience: Work with Senior Healthy living director to collect, track and assess key data to manage branch group exercise offerings and schedules in order to maximize group exercise participation. · Customer Service and Experience - Train, coach, conduct Reality Checks and hold staff accountable to exemplary service to members, program participants and their parents across all programs. Respond immediately to net-promoter feedback and concerns. · Fiscal management - Develops an annual budget according to association instructions and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting on a monthly basis, and correct financial deficiencies on a timely basis.· Operational Effectiveness: Ensures YMCA of Greater Boston's standards of excellence around scheduling, cleanliness and safety are met. Communicate and elevate any safety concerns, facility or equipment maintenance issues to appropriate team members. · Member Engagement: Leads branch team execute regular engagement events, in person and/or virtual. Utilize the YMCA of Greater Boston app, and wearables to increase participation and help members achieve their personal goals· Marketing and Community Engagement: Represents and promotes Healthy Living Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote group exercise, challenges in the app, and cross promotion of other programs through member interactions and communications. · Collaboration: Work in a collaborative manner with other departments and association leadership. Outcomes and Position Expectations for Branch/Branches · Improvement in member retention by engagement in high quality group exercise programs
Growth in all fee based programs. Hits weekly, monthly and annually sales goals. Hits all key metrics: packages sold and renewed.
Growth and implementation of high-quality medically based programs
Operating practices and systems are in place and consistently implemented for
Membership growth & retention
Program enrollment and growth
Overall member experience
Fosters community among members through responding and resolve member concerns within a timely manner, and creating opportunities for members to get to know other members.
Increased sense of community with and among members
Maintains all safe for you safe for us protocols.
Skills, Knowledge & ExpertiseEducation/Experience:
Active, Nationally Accredited, Group Exercise Certification
Bachelor's degree in exercise science, or a related field from an accredited college or university.
CPR/AED and First Aid certifications
A minimum of 3 years' experience in adult learning methods
A minimum of 3-5 years' experience in work relating to group exercise, personal and group training, paid or volunteer required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to physically and verbally interact with members and staff.
At times, be able to lift amounts up to 50 lbs.
Skills and Competencies:
Knowledge and experience of sales practices and overcoming objections
Excellent knowledge of computers, MS Office (Word and Excel), Adobe InDesign, and Internet Explorer. Ability to learn new software and search techniques quickly. Excellent keyboard skills.
Excellent written (spelling, punctuation and grammar) and verbal communication skills and communicating the value of belonging to the Y.
Strong interpersonal skills and the ability to work effectively as part of a team.
Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
Ability to learn quickly and adapt to changing environments.
Experience in developing highly engaging group exercise classes and offerings
Knowledge of best practices related to group exercise and general health and wellness
Ability to effectively motivate a team
#indbr
Healthy Living Director
Needham, MA jobs
Department
Center Staff
Employment Type
Full Time
Location
Charles River YMCA
Workplace type
Onsite
Compensation
$58,000 - $62,000 / year
Reporting To
Jaclyn O'Neil
Key Responsibilities Skills, Knowledge & Expertise About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.