Agent jobs at National Guard - 30 jobs

Transit Information Representative 1 (Hybrid)
Metropolitan Council 4.5
Minneapolis, MN jobs
WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit is one of the country's largest transit systems that employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: The Transit Information Representative 1 (TIC Rep 1) position will utilize a variety of tools, systems, and transit information technologies to provide accurate, customer-friendly information to customers and are experts in communicating route, schedule, stop, and detour information, as well as information about transit policies, procedures, fares, events, and other important customer information. The Transit Information Rep position also documents feedback from customer interactions to support department and agency-level business decisions. Additionally, they develop expertise about transit information and transit service which they utilize to assist customers and to support departments across the agency. NOTE: This position is eligible for a hybrid (both remote and onsite) telework agreement. This position may be called upon to work other than regularly scheduled hours and/or days with at least eight hours off in between any night or morning assignment (unless otherwise agreed upon with employee). May require beginning and/or ending shift on location. Hourly Pay Range: For candidates newly hired into the Amalgamated Transit Union (ATU) contract, starting wage is set by the ATU contract. Internal hires will follow Metropolitan Council's union wage guidelines. Recruitment Type: Internal / External Competitive. This posting will establish a (6) month eligibility pool for current and future openings. What you would do in this job Deliver accurate, customer-friendly transit information to riders over the phone, via Chat and SMS/Text. Provide excellent customer service and understand and apply the right customer service approaches and techniques to best serve each individual customer. Interpret and apply data from trip plans, mapping tools, real-time systems, and other transit information systems to provide accurate information; customize information based on individual customer needs. Document information from each customer contact to ensure data is available to support department and agency-level decision making. Provide feedback to improve phone, text, and chat services and the overall experience for customers; use expertise to inform and influence department and agency-level decisions. Adopt and utilize new tools and systems as they become available, while supporting enhancements of existing tools to best meet customer needs and expectations. Educate customers and trouble-shoot inquiries around all customer information tools, applications, systems, and programs; resolve customer questions and concerns at first point of contact; and document and report customer pain points to improve customer information tools and systems and the overall customer experience. Participate in quality assurance testing and data review for new and existing website tools, customer information tools & systems, and publicly facing customer information. Utilize, understand, and educate customers on popular 3rd party transit-information tools and apps; understand and educate customers on multi-modal transit options as they become available. What education and experience are required for this job (minimum qualifications) Education/Experience: High School graduate or equivalent AND two (2) years of full-time or equivalent part time experience in a general office environment involving interactions with customers and/or the general public via phone, text, chat, and in-person. What additional skills and experience would be helpful in this job (desired qualifications): Customer engagement skills and experience in explaining services and responding to and resolving issues and taking and answering customer requests and complaints. Experience working with diverse populations of internal and external customers. Knowledge of Metro Transit Service and Tools. Interest & enthusiasm for public transportation and transit information tools and systems. Skills in gathering and analyzing qualitative and quantitative data. Knowledge of project management practices and methodologies. What knowledge, skills and abilities you should have within the first six months on the job: Knowledge of the Twin Cities metropolitan area, basic geography, prominent landmarks, and locations. Basic knowledge of Microsoft Office products and ability to access databases and navigate multiple windows and programs. Skill in providing effective, accurate, courteous and professional customer service under stressful conditions and for diverse groups of individuals, in a cordial and professional manner. Customer service skills and techniques over a variety of channels (phone, chat/text, in-person). Ability to read maps, schedules and printed materials. Ability to work independently and with minimum supervision. Ability to communicate effectively verbally and in writing. Ability to effectively work with small groups of customers or clients. Ability to analyze and interpret data. Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information. What you can expect from us: We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us! Additional information Union/Grade: Amalgamated Transit Union (ATU) / Grade 21 FLSA Status: Non-Exempt Safety Sensitive: No Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary worksite to other sites. Nature of work requires availability for assignment on any shift from 6:30am - 8pm Monday - Friday and 8am - 4:30pm on Saturdays. The Transit Information Center is closed on Sundays & Holidays. Work schedules may change every 3 - 4 months so must be able to work any hours the Transit Information Center is open. What steps the recruitment process involves: We review your minimum qualifications. We request and review Work Record Evaluations (WRE) on ATU internals only. We rate your education and experience. We conduct a structured panel interview. We conduct a selection panel interview. Internal applicants will be invited to interview based on ATU seniority guidelines, upon passing a Work Record Evaluation. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education and employment if not verified previously. If the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards, you must pass a pass a criminal background check. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please
$34k-42k yearly est. 3d ago

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RIGHT OF WAY AGENT SENIOR
State of Arizona 4.5
Phoenix, AZ jobs
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. RIGHT OF WAY AGENT SENIOR 205 S. 17th Ave Phoenix, AZ 85007 Posting Details: Salary: $62,446.70 - $72,446.70 Anticipated Salary: 67,446.70 Grade: 21 Closing Date: January 26, 2026 Job Summary: Under general supervision, the R/W Agent Senior ition is responsible for technical right of way work of upper level difficulty both in the office and in the field; supporting the development of the ADOT RAW surveys, plans, appraisals, acquisition, condemnation, property management, sales, inspection and/or disposal programs; performing the related work as required per State and Federal statutes, regulations, standards and guidelines; providing upper level technical assistance to lower level agents; supporting ADOT R/W's ability to meet project schedules and the goals of the Department, This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Research, review and evaluate plans and documents related to R/W surveys, existing R/W reports, plans, title data, appraisals, acquisition, condemnation, property management, inspection and excess land sale programs and disposals; Prepare end maintain leasing documents, perform on-site inspections, develop task orders to address new and ongoing maintenance issues. Work with Project Teams to complete preparation of property management services and products of upper level difficulty, coordinate and work to resolve any special issues; assist lower level agents, maintain accurate and complete files. Mentor and train lower level agents. Maintain updated listings and marketing for all ADOT owned properties on LoopNet/Costar and ADOT websites; Provide timely, professional and complete responses to public inquire regarding ADOT lease properties; Negotiate lease rates/ Effectively work with R/W Administration regarding the 15 execution of Extended Occupancy Agreements an ADOT properties. Attend and participate in meetings and training as required and assigned. Drive a state vehicle in the course of performing required duties, including out of town travel and overnight lodging as needed. Knowledge, Skills & Abilities (KSAs): KNOWLEDGE OF: Right of Way policies and procedures. Procedures, documentation and best practices regarding the R/w acquisition, Property Management and disposal programs; Procedures, documentation and best practices regarding the property management, sales and inspection procedures. Federal and State statutes and regulations. Interpretation of technical plans, title data and legal descriptions. Public relations techniques and best practices. Appraisals and concepts regarding property values. Eminent domain requirements, standards and best practices. Project management and coordination techniques and best practices. Personal computer equipment and applications. SKILLS IN: Upper Lave Skills to: Establish priorities and handle a number of tasks simultaneously. Adjust to changing priorities. Work with detailed plans, data and reports. Oral and written communication. Writing detailed contracts and reports. Perform in-depth research. Identify and resolve complex problems. Perform interpersonal communication with all levels of the agency and with the public. Utilize personal computer equipment and applications. ABILITY TO: Interpret and apply Federal and State statutes, policies and regulations. Identify monetary liens encumbering real estate and any resulting exposure to ADOT. Apply the required knowledge and skills to meet the needs of| the R/W group and the Department. Selective Preference(s): Four years of experience in relevant area with increased responsibility over time, requiring at least two years experience similar to that done by a Right of Way Agent Intermediate in Real Estate and or Property Management. Bachelor's degree In relevant field may substitute for two years of specialized experience. Pre-Employment Requirements: Arizona Motor Vehicles license - This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: * Sick leave * Vacation with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Health and dental insurance * Retirement plan * Life insurance and long-term disability insurance * Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
$62.4k-72.4k yearly 5d ago
Right-of-Way Agent II (Hybrid)
Lower Colorado River Authority 4.2
Austin, TX jobs
Our Transmission Services Corporation portfolio is growing significantly, prompting us to seek a skilled and driven Right-of-Way agent to join our team! With plans to invest nearly $6 billion in capital projects over the next five years to enhance the ERCOT and LCRA TSC systems, this role offers a unique opportunity to negotiate transmission line easements and fee simple purchases for major projects across West Texas, Central Texas, and down to Matagorda Bay. As a Right of Way agent with us, you will play a crucial role in securing vital infrastructure projects, utilizing your expertise in acquisitions and negotiations. This position not only allows you to apply your current skills but also opens doors for professional growth and cross-training, paving the way for personal development. Join us on this exciting journey to shape the future of our transmission services landscape! You will be trusted to: - Coordinate activities between LCRA TSC and landowners in negotiations involving real estate purchases, sales, leases, and easements as the need arises for LCRA's operations. - Handle acquisitions for land rights to purchase, lease or gain rights of way for the construction and maintenance of new transmission lines, water systems and other LCRA projects. - Perform acquisition of properties, which involve multiple stakeholders and/or are located in urban areas requiring knowledge of development codes and other ordinances. - Review titles and clear title problems and solve closing issues. Examine other documents to assist in the development of contracts, agreements, and the like. May prepare necessary documentation for the acquisition or disposal of easements or property owned by LCRA. - Respond to landowner concerns and requests by finding and interpreting LCRA easement rights through the internal software system, coordinating with the transmission line department to determine feasibility of such requests and proposals, and negotiating with landowners regarding miscellaneous requests such as LCRA's help/assistance with certain services (i.e. build a road, put in a culvert, move a transmission line). You qualify with: - Six or more years of experience in real estate negotiations, appraisal, land acquisition, title research, landowner relations, contract negotiation, or utility infrastructure project coordination or other relevant experience. - A degree(s) in real estate, project management, business, law, engineering, environmental science, geographic information systems, or a relevant field may be substituted per LCRA guidelines for certain years of experience. - Driver's license You are a great fit with: - Experience in transmission right-of-way acquisition. - Experience in negotiating transmission line easements, amendments and greenfield, and fee simple purchases. You gain: - Competitive salary & medical, dental, vision and legal insurance - Paid time off, including time for vacation, sick and family care leave - 401(k) match up to 8% that includes a student loan 401(k) contribution program option - Life and disability insurance - Wellness program including wellness incentive - Extensive learning & development programs And more - all to create a compelling and rewarding work environment. Equal Opportunity Employer LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment. LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources ************** or email **********************. Reasonable accommodations will be determined on a case-by-case basis.
$55k-71k yearly est. 60d+ ago
Customer Service Agent - Greensboro
State of North Carolina 4.4
North Carolina jobs
Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Greensboro Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:
$39k-41k yearly 60d+ ago
Customer Service Agent - Raleigh
State of North Carolina 4.4
North Carolina jobs
Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Raleigh Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program * The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:
$39k-41k yearly 60d+ ago
Customer Service Agent - Access - Remote(Centralized Scheduling)- Gwinn./Rockdale/Newton/Clayton Co.
State of Georgia 3.9
Georgia jobs
View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support. Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor. Duties & Responsibilities: * Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers. * Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses. * Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable. * Follow the processes of the client program and perform all tasks in a courteous and professional manner * Utilize systems and technology to complete account management tasks * Follow all required scripts, policies, and procedures * Utilize knowledge base and training to accurately answer customer questions * Comply with requirements surrounding confidential information and personal information. * Appropriately escalate customer issues with managerial team. * Escalate customer issues to the appropriate staff and manager for resolution as needed. * Ensure first call resolution through problem solving and effective call handling * Attending meetings and trainings and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes. * Adhere to all attendance and work schedule requirements. * Other related duties as assigned. Minimum Qualifications: High school diploma/GED and ability to perform basic office functions and computer related duties. Preferred Qualifications: * One to two years of Call Center experience preferred in medical/mental health and or Substance Use inpatient or outpatient setting or at least one (1) year experience in customer service position. * Ability to multitask and initiative to problem solve. * Ability to work well independently as well as in a team setting. * Ability to provide excellent customer service to behaviorally challenged individuals. * Experience working with ECR and/or Carelogic but not required. * Experience working with Excel spreadsheets. * Excellent communication skills, bilingual a plus. * Excellent time management skills. Requirements/Competencies: * Must be able to work remotely in a quiet secured location, must be able to attend onsite training/orientation for a period of 4-6 weeks at our Lawrenceville Office. * Must be able to lift 20 pounds. * Requires long periods of sitting. * Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy. * Candidates for selection must pass a criminal background check (including fingerprinting). * Must pass a pre-employment drug screen and subject to random drug screens. Note: Some positions may require a valid driver's license. Benefits (for qualified employees): * State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts) * Paid New Hire Training * Company contributes an additional 7.5% of salary to 401(a) Retirement Plan * No employee deduction for Social Security * Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel * Supervision, training, and continuing education opportunities available View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. High school diploma/GED and ability to perform basic office functions and computer related duties. Additional Information * Agency Logo: * Requisition ID: ADM0J9D * Number of Openings: 1 * Shift: Day Job * Posting End Date: Jan 31, 2026
$20k-24k yearly est. 9d ago
Right Of Way Agent Senior
Arizona Department of Administration 4.3
Phoenix, AZ jobs
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. RIGHT OF WAY AGENT SENIOR Job Location: 4947 - PROPERTY MANAGEMENT 205 S. 17th Ave Phoenix, AZ 85007 Posting Details: Salary: $62,446.70 - $72,446.70 Anticipated Salary: 67,446.70 Grade: 21 Closing Date: January 26, 2026 Job Summary: Under general supervision, the R/W Agent Senior ition is responsible for technical right of way work of upper level difficulty both in the office and in the field; supporting the development of the ADOT R/W surveys, plans, appraisals, acquisition, condemnation, property management, sales, inspection and/or disposal programs; performing the related work as required per State and Federal statutes, regulations, standards and guidelines; providing upper level technical assistance to lower level agents; supporting ADOT R/W's ability to meet project schedules and the goals of the Department, This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Research, review and evaluate plans and documents related to R/W surveys, existing R/W reports, plans, title data, appraisals, acquisition, condemnation, property management, inspection and excess land sale programs and disposals; Prepare end maintain leasing documents, perform on-site inspections, develop task orders to address new and ongoing maintenance issues. Work with Project Teams to complete preparation of property management services and products of upper level difficulty, coordinate and work to resolve any special issues; assist lower level agents, maintain accurate and complete files. Mentor and train lower level agents. Maintain updated listings and marketing for all ADOT owned properties on LoopNet/Costar and ADOT websites; Provide timely, professional and complete responses to public inquiries regarding ADOT lease properties; Negotiate lease rates/ Effectively work with R/W Administration regarding the 15 execution of Extended Occupancy Agreements an ADOT properties. Attend and participate in meetings and training as required and assigned. Drive a state vehicle in the course of performing required duties, including out of town travel and overnight lodging as needed. Knowledge, Skills & Abilities (KSAs): KNOWLEDGE OF: Right of Way policies and procedures. Procedures, documentation and best practices regarding the R/W acquisition, Property Management and Disposal Programs. Procedures, documentation and best practices regarding the property management, sales and inspection procedures. Federal and State statutes and regulations. Interpretation of technical plans, title data and legal descriptions. Public relations techniques and best practices. Appraisals and concepts regarding property values. Eminent domain requirements, standards and best practices. Project management and coordination techniques and best practices. Personal computer equipment and applications. SKILLS IN: Upper level skills to: Establish priorities and handle a number of tasks simultaneously. Adjust to changing priorities. Work with detailed plans, data and reports. Oral and written communication. Writing detailed contracts and reports. Perform in-depth research. Identify and resolve complex problems. Perform interpersonal communication with all levels of the agency and with the public. Utilize personal computer equipment and applications. ABILITY TO: Upper level ability to: Interpret and apply Federal and State statutes, policies and regulations. Identify monetary liens encumbering real estate and any resulting exposure to ADOT. Apply the required knowledge and skills to meet the needs of| the R/W group and the department. Selective Preference(s): Four years of experience in relevant area with increased responsibility over time, requiring at least two years experience similar to that done by a Right of Way Agent Intermediate in Real Estate and/or Property Management. Bachelor's degree in relevant field may substitute for two years of specialized experience. Pre-Employment Requirements: Arizona Motor Vehicles license - This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
$62.4k-72.4k yearly 5d ago
Customer Service Agent - Rocky Mount
State of North Carolina 4.4
Nashville, NC jobs
Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Rocky Mount Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:
$39k-41k yearly 60d+ ago
Customer Service Representative 2
Arizona Department of Administration 4.3
Phoenix, AZ jobs
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Valleywise Medical Center 2525 East Roosevelt Street, Phoenix, Arizona 85008 Posting Details: Salary: 16.3500 hourly Grade: 15 Closing Date: January 20, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. The person in this position will work for the state of Arizona, not the hospital. This is an in-office position located on-site at Valleywise Medical Center. Job Duties: Essential Duties and Responsibilities include but are not limited to: • In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. • Screen applications for NA Expedite criteria. • Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. • Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. • May translate or submit translation when appropriate. • Ensure the NVRA process is followed. • Data entering applications. • Resolve client issues. • Responds to difficult, time sensitive complaints and feedback. • Refer customers to upper management for unresolved issues. • Provide conflict de-escalation in dealing with irate clients. • Prepare, monitor, and submit reports. • Ordering and storing office supplies and equipment. • Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Customer service practices and techniques. • Administrative, office, and clerical procedures. • English language for sentence structure, composition, content, spelling, and grammar. • Program rules, regulations, policies and procedures, and computer systems. • Problem resolution techniques using logic and reasoning. Skills in: • Active listening. • Negotiation and problem resolution. • Good written and oral communication to convey information effectively. • Effective time management, organization and prioritizing tasks. • Use of Google Workspace. • Identifying alternative solutions. Ability to: • Measure and meet productivity and quality standards. • Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. • Professionally interact with all levels of personnel and customers. • Engage critical thinking using logic and reasoning. • Multi-task and work under competing priorities. • Work independently or collaboratively with a group. • Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: • At least one year experience in a direct contact, customer service environment. • Bilingual in Spanish. Pre-Employment Requirements: • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). • Abide by hospital rules and policies related to annual and mandatory vaccinations, testing and screenings. Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Angelina Clerry at ************ or at ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at ************ or at ************************. Requests should be made as early as possible to allow time to arrange the accommodation.
$25k-31k yearly est. 6d ago
Senior Right of Way Agent - Canton, Ohio
TRC Companies, Inc. 4.6
Akron, OH jobs
About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview The Sr. Right of Way Agent is responsible for the acquisition of land, property rights, licenses, leases, and permits required for the construction, operation and/or maintenance of pipelines and public infrastructure. The Sr. Right of Way Agent is the point of contact between TRC and landowners, government agencies and other third parties affected by projects It is their responsibility to keep communication open among all invested parties. Responsibilities * Negotiate for the acquisition of land, property rights, licenses, leases, and permits with landowners * Prepare legal documents for transactions and present property transfer agreements to landowners * Communicate status of stakeholder interactions with project management * Analyze landowners counter offers and negotiate solutions to satisfy all parties at the direction of management * Once Right of Way is obtained, ensure construction crews and other professionals have unobstructed access project area * Settle damage claims with landowners caused or created during the construction, maintenance, or use of pipelines and infrastructure. * Properly prepare, maintain and revise (as needed) of project files, right of way maps, records, drawings, exhibits and necessary progress reports. Qualifications * Bachelors' degree in business, real estate, construction management or related fields preferred. * Two years of experience minimum in acquisition or right of way activities. * Proficiency in Microsoft products (Word, Excel, PowerPoint) * Basic Proficiency in Google Earth and/or other GIS software * Basic competency in using land dataset software preferred * Ability to read and understand title and appraisal reports and land surveys. * Knowledgeable in real estate values and accepted practices * Familiar with a variety of the field's concepts, practices and procedures ABILITIES AND SKILLS * Excellent written and verbal communication skills * Excellent interpersonal skills, strong leadership, multitasking abilities * Expertise in scheduling, detail and follow up follow through Benefits*: TRC offers a competitive benefit package consisting of: * Medical, dental, vision, and disability insurance. * 401k package that includes both traditional and Roth IRA options and Company match. * Paid time off contingent upon full time or part time status and level of seniority. * All full-time employees enjoy a minimum of 8 Paid Holidays per year. * TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence. * These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees. Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors. Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee. Disclaimers TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC's career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Salary Range USD $85,800.00 - USD $101,400.00 /Yr.
$85.8k-101.4k yearly 35d ago
Customer Service Representative
City of New York 4.2
New York, NY jobs
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. * **This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. DCWP's Licensing Division is seeking a Customer Service Representative/ Clerical Associate with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks: - Perform ordinary mathematical computations while accepting and processing payments. - Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications - Check records for accuracy of information and for conformity with established policy and procedures. - Provide high-volume customer service to licensing applicants in person and via phone. - Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license. - Answer telephone calls, emails and written correspondence and communicate applicant information. - Attend seminars, meetings and/or trainings. - All relevant and related Licensing tasks as assigned when needed - Follow all division and agency policies and procedures. CLERICAL ASSOCIATE - 10251 Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
$32k-38k yearly est. 46d ago
CUSTOMER SERVICE REPRESENTATIVE 4
State of Arizona 4.5
Phoenix, AZ jobs
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE REPRESENTATIVE 4 Open to current ADOT EMPLOYEES Only! 1801 W. JEFFERSON PHOENIX, AZ 85007 Posting Details: Salary: $40,207.02 Grade: 17 Closing Date: 01/20/2026 Job Summary: This position is considered a subject matter expert (SME) handling a high volume of complex calls and correspondence from MVD Field Offices, Court personnel, Law Enforcement and other government entities in and out of the state of Arizona; responsible for providing highly technical and specialized instruction in the driver license (DLI and title and registration (T&R) processes and procedures on complex cases, including the Problem Driver Pointer System (POPS), National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS) and the State Pointer Exchange System (SPEXS), Federal Motor Carrier Safety Administration (FMCSA); and carrying out tasks that require considerable judgment. Reviews medical documentation, accepting or rejecting claims utilizing medical knowledge and professional input; confers with customers, perform senior level activities by providing specialized instruction and guidance to applicants requiring further driving, medical or psychological tests to conclude eligibility for commercial and/or class D driver licenses. Exercises discretion to determine eligibility for Intrastate Waivers for commercial licenses. Makes decisions from federal and state laws, rules and regulations. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: As the SME, answer a high volume of complex inquiries; review, research, advise, interpret, update, consult, collaborate, counsel, guide and resolve problems relative to DL and T&R records, including the POPS, NMVTIS, CDLIS, SPEXS, and the FMCSA regulations for medical documentation to determine compliance, and eligibility for Intrastate Waivers for commercial drivers. Take appropriate licensing actions based upon review of documentation presented. Accept or reject applications, and refer applicant to medical professionals if necessary. Refer to federal and state laws, rules and regulations when determining eligibility. Provide specialized requirement instructions to applicants. Input data into the system for licensing actions; this includes creating and updating records. Research and resolve complex customer complaints. Attend meetings, review, update and create reports relating to Medical Review, POPS, NMVTIS, CDLIS, and SPEXS to determine if suspension, revocation, disqualification and/or cancellation of license is required as well as verifying if a driver pointer will need to be added, pulled or deleted. Work with other state jurisdictions to resolve all driver pointer issues. Knowledge, Skills & Abilities (KSAs): Knowledge of: * A.R.S. Titles 13, 28, 41 and the FMCSA Rules and Regulations * Transportation Laws of Arizona * MVD policies and procedures * NMVTIS, CDLIS, PDPS, SPEXS, and MVD organization * Applicable MVD software, databases, screens and codes * Google Workspace * Mental and physical conditions, statistical analysis, principles and practices of medical and surgical service, pharmacology, medical terminology, and community health resources * Occupational health and safety regulations, and the Americans with Disabilities Act guidelines Skills in: * Research, investigative and interviewing * Proficient in verbal and written communication * Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation * Professional and interpersonal relations * Interacting with and assisting customers * Active listening * Analytical skills to resolve problems that may arise Ability to: * Understand and apply A.R.S. Titles 13, 28, 41 and FMCSA Rules and Regulations * Learn and interpret CDLIS, PDPS, NMVTIS, SPEXS, policies and procedures and MVD organization * Effectively communicate with internal and external customers on the policies and procedure that pertains to customer records * Determine propriety of medical and surgical services, interpreting pharmacology and medical terminologies and identifying community health resources * Assess mental and physical conditions to ascertain the ability to operate a motor vehicle Selective Preference(s): Knowledge and/or experience on reviewing, research and analyze MVD reports that pertain A.R.S Titles 13, 28, 41 and FMCSA. Two years of MVD customer service experience in a regulatory or public service environment which includes responding to customers regarding rules, regulations, policies and procedures. Two years in administrative work. Pre-Employment Requirements: Valid driver's license. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: * Sick leave * Vacation with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Health and dental insurance * Retirement plan * Life insurance and long-term disability insurance * Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
$40.2k yearly 7d ago
CUSTOMER SERVICE REPRESENTATIVE 2
State of Arizona 4.5
Phoenix, AZ jobs
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Valleywise Medical Center 2525 East Roosevelt Street, Phoenix, Arizona 85008 Posting Details: Salary: 16.3500 hourly Grade: 15 Closing Date: January 20, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. The person in this position will work for the state of Arizona, not the hospital. This is an in-office position located on-site at Valleywise Medical Center. Job Duties: Essential Duties and Responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Ensure the NVRA process is followed. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning. Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. * Bilingual in Spanish. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). * Abide by hospital rules and policies related to annual and mandatory vaccinations, testing and screenings. Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Angelina Clerry at ************ or at ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at ************ or at ************************. Requests should be made as early as possible to allow time to arrange the accommodation.
$24k-29k yearly est. 5d ago
Customer Service Representative
American Leak Detection of High Country and Denver, Co 3.8
Denver, CO jobs
Job Description The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Advancement opportunities Salary: $22.00/hr Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22 hourly 17d ago
Customer Service Representative
American Leak Detection 3.8
Denver, CO jobs
The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Advancement opportunities Salary: $22.00/hr Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22 hourly Auto-Apply 60d+ ago
Customer Service Rep (remote in the US - Weekends ONLY)
Mammoth Tech 4.1
Remote
â¯â¯â¯ Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and goverment contracts. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. POSITION SCOPE : â¯â¯ Theâ¯position of Customer Service Rep provides support for the business processes of the company.â¯Theâ¯primary responsibility of thisâ¯positionâ¯isâ¯providing excellent customer service to our customers and clients. This position is directed towards outstanding Customer Service Representatives who want to be part of a team of top performers empowered to provide the best customer service experience possible. The position is a challenging job in a fast paced,â¯performance-orientedâ¯environment. The most important attributes for this position are the employee's character, intelligence, communication ability and personal motivation. A Customer Service Representative must use sound judgment in the execution of their duties, possess an engaging communication style and maintain a competitive, self-motivated demeanor.â¯â¯â¯ â¯ DUTIES & RESPONSIBILITIES :â¯ â¯ The Customer Service Representative will be responsible for performing their tasks in a productive and effective manner.â¯â¯ â¯ Responsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed. Ability to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats. Record detailed notes of customer communication. Maintain real-time communication by keeping the inventory volume current Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value. Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner. De-escalate situations involving dissatisfied customers Record and document customer interaction. Input necessary data and keep records to identify trends for escalation Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible. Operate in a remote work environment by utilizing proficient computer skills and technical knowledge Adapt to a fast paced and ever changing work environment. Willing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry Maintain consistent and undivided attention to assigned responsibilities Other duties as assigned.â¯ â¯ REQUIRED SKILLS/ABILITIES : â¯ â¯ Clear and articulate telephone voice without major background noise or distractions Ability to plan, prioritize and organize workloads.â¯â¯ Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.â¯â¯ Must be a reliable individual able to provideâ¯consistently excellent work performance.â¯â¯ Experience with a multi-line phone system.â¯â¯ Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing Upbeat and positive attitude Ability to maintain the reputation of Mammoth Tech and any assigned clients Ability to adapt to change in a rapidly expanding dynamic organization. â¯ QUALIFICATION / EDUCATION AND EXPERIENCES : â¯ Independent self-starter with excellent time management skills.â¯ Strong customer service skills (1-3 years'â¯experience in a customer service capacity)â¯â¯ High School diploma or GED required Must be at least 18 years of age Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) This position is weekends only with a start time of 2 PM or 5PM EST. â¯ PHYSICAL REQUIREMENTS : â¯ Prolonged periods sitting at a desk and working on a computer and telephone.â¯ Must be able toâ¯lift upâ¯to 15 pounds at times.â¯ â¯â¯ Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. â¯â¯â¯ This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,â¯compensationâ¯and training. â¯â¯â¯ Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer. â¯â¯â¯
$28k-37k yearly est. 60d+ ago
Treasury Customer Service Representative 6-9
State of Michigan 4.2
Dimondale, MI jobs
Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers? If so, the Special Taxes Division may have the perfect opportunity for you within the Miscellaneous Taxes and Fees, and Tobacco Tax Unit where the following taxes and fees are processed: * Airport Parking Tax * Beverage Container * Emergency 9-1-1 Service Enabling * Insurance Provider Assessment * Severance Tax on Oil or Gas * State Convention Facility Development * State Real Estate Transfer Tax * Tobacco Products Tax The Miscellaneous Taxes and Fees and Tobacco Tax unit is comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing forms received to ensure compliance with applicable statute, processing refunds, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence. The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit's culture sound like a good fit for you, please consider joining our team by applying today! Treasury Customer Service Representative 6-E8 Position Description Treasury Customer Service Representative 9 Position Description Treasury Careers (michigan.gov) - Learn why Treasury is a Great Place to Work! Education Educational level typically acquired through completion of high school. Experience Treasury Customer Service Representative 6 One year of experience responding to customer inquiries and resolving problems. Treasury Customer Service Representative 7 Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6. Treasury Customer Service Representative E8 Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7. Treasury Customer Service Representative 9 Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8. Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.) Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. Remote Work. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. View the job specification at: Treasury Customer Service Representative.
$32k-38k yearly est. 7d ago
Customer Service Rep
Rumpke 4.8
Circleville, OH jobs
7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: * Answer phones promptly and courteously utilizing company procedures * Receive and respond professionally and courteously to all customer inquiries * Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc * Identify customer's reason for canceling service and attempt to retain customers * Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries * Ensure customer concerns are understood and clearly explain resolution to the customer * Process customer payments and assists customers with RumpkePay as needed * Work in conjunction with other departments to resolve customer issues * Log and record information on customer accounts * Create work orders/interactions, as needed * Work special data entry projects with accuracy and complete in time to meet deadlines * Resolve customer account issues and adjust accounts accordingly with verification from management, as needed * Process online data entry for accounts based designated department * Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed * Perform other duties as assigned Supervisory Responsibility: * This position will not manage employees Skills & Abilities Needed for Position: * Excellent verbal & written communication skills * Ability to maintain a professional appearance and demeanor * Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools * Proven analytical/problem solving skills for the customer and the company * Excellent customer service and data entry skills * Ability to work both independently and as a team, meeting and exceeding call center standards * Ability to research and identify the root cause of issues, make decisions, and solve problems * Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: * Bilingual skills are desired, but not required * 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: * Occasionally lifting/carrying/pushing/pulling a max of 10 lbs * Occasionally stooping/kneeling/crouching/crawling * Continuously sitting * Rarely standing/walking Additional Working Conditions/Aspects: * Ability to work flexible hours; expected to work nights and weekends as needed * Ability to work overtime, weekends, and/or holidays * Legally eligible to work in the United States * Valid driver's license (if applicable) * Must successfully complete pre-employment testing * Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$28k-37k yearly est. 14d ago
Customer Service Representative (4528-06R)
Hamilton County (Oh 2.9
Cincinnati, OH jobs
Your Benefits Working for Hamilton County! * Starting Pay: $19.43 per hour * Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. * Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. * Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): * High School Diploma or GED * college-level coursework in secretarial science supplemented by one (1) year related experience * or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science * demonstrable skill in typing. * Valid driver's license issued by the state of residency. Job Duties (Summary): * Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. * Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports * Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). * Reviews "night" time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. * Demonstrates regular and predictable attendance. * Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled
$19.4 hourly 21d ago
Customer Service Representative (4528-06R)
Hamilton County, Ohio 2.9
Cincinnati, OH jobs
Customer Service Representative (4528-06R) Work Location: Cincinnati, OH Your Benefits Working for Hamilton County! Starting Pay: $19.43 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): High School Diploma or GED college-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science demonstrable skill in typing. Valid driver's license issued by the state of residency. Job Duties (Summary): Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). Reviews “night” time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. Demonstrates regular and predictable attendance. Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled
$19.4 hourly 60d+ ago