Information Technology Specialist jobs at NC.gov

Exeter is looking for qualified individuals to fill both Mid-level and Senior-level System Administrator positions responsible for overseeing Intelligence operations for all Wing and subordinate unit SCIFs on Nellis AFB, Las Vegas NV. Candidates will be responsible for all Unit-wide Command, Control, Communications, Computers, and Intelligence (C4I) and perform JWICS specific touch maintenance to install and maintain computers, servers, and all related software and hardware. Each candidate shall develop, integrate, and maintain hardware and software for existing, emerging, and conceptual DoD multi-discipline ISR, cyberspace, targeting, PED, and computing technologies into the AF ISR Enterprise. This shall include, but is not limited to, UNIX and Microsoft Windows system administration; secure voice, data, and FMV network technologies; web development; and multi-faceted hardware integration and sustainment inclusive of development, integration, diagnosis, and periodic repair on computer and communication network technologies. The contractors shall develop architectures and domain-specific integration frameworks for battlefield awareness, including the relationships between intelligence process, C2, and logistics; provide computer system administration and network management; and assign Information Assurance Officers (IAOs) responsible for the application of new and emerging information security concepts, principles, trends, technologies, and practices. Ensure security patching is completed and locally downloaded, and also push JAVA, NOTAMS, and TCNO patches the AF Enterprise is unable to perform remotely. Work directly with users at Nellis AFB and liaise daily with the ESD and ESC AF to help resolve user and network related issues as well as maintain the integrity of the network domain. Perform investigative administration operations in support of the Cyber Security Operations Center for malware, spyware, Trojans, or unauthorized software that gets detected on any device on the domain. Responsibilities include: Mid/Senior-level experience in a full range of IT security principles, including: a. Concepts, practices, products and services (including system software, database software and immediate access storage technology) b. Disseminating IT security tools and procedures c. IT security certification and accreditation requirements d. Be familiar with and use Active Directory tools to manage accounts e. Be familiar with imaging computers and upgrading operating systems f. Be familiar with using scanning tools to scan and subsequently patch devices g. Be familiar with trouble ticketing tools such as Remedy h. Be able to remotely log in to computers as needed for maintenance i. Be able to add and remove computers to domains j. Be able to assign and remove security controls to user accounts k. Be able to perform all Security Plus (Security+) type functions l. Be able to work independently and/or with a team m. Be familiar with and be able to modify file servers and shared permissions Required Qualifications: • Positions require a minimum of 3-10 years of experience and a Bachelor's or Master's degree from an accredited institution, depending on your skill level fit. Work experience substitution for a degree is acceptable. You will need to provide technical expertise and support for C4I programs, including installation, upgrade, and administration of hardware and software, plus be able to provide resolution of interoperability issues. • US Citizen with an Active DoD TS/SCI security clearance • DoD 8570.01-M, IAT Level II certified • Candidates must be local to the Las Vegas area or willing to move at their own expense; relocation is not available for this position. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #clearancejobs

Job Description Help Desk Analyst Department of Information Technology 12 Months, Full-Time Non-Exempt, Pay Grade 29 VRS-Eligible, Benefits-Eligible Job Summary/ Objective:Assists customers in resolving technology issues in a timely and professional manner. Services including but not limited to help desk, computer hardware, and software installation, telecommunication equipment, problem resolution, and user training. Supervisory Responsibilities: None. Essential Functions: Acts as liaison between vendors and departments, staff liaisons; Assists Information Technology and users by responding to questions and problems on applications, software, and hardware as required; Creates and maintains graphical charts for explanation of projects and progress reporting; Provides status reports to supervisor and management; Participates in Department's teamwork concept; Meets Departmental and organizational deadlines; Ensures prompt and accurate status and feedback of questions and problems to customers and management; Composes and maintains support documentation; Troubleshoots and resolves various issues; Conducts training for customers and users; Receives and logs HelpDesk calls; Performs quality control checks and call metrics, and addresses errors prior to reporting; Resolves 15% of the incoming HelpDesk calls. Obtains price quotes for various hardware; Ensures that appropriate staff are aware of new and aging calls which still need responses; Ensures timely escalation of customer questions and problems by documenting the impact to the customer; Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets; Assists Information Technology staff on computer software installation and problem determination; Helps coordinate hardware repair with outside vendors; Helps contact vendors for problem resolutions; Tracks location of support personnel in the field; Evaluates tools and methods to enhance HelpDesk and problem tracking; Inventories Information Technology spare parts; Helps maintain master inventory of all County audiovisual equipment, computer equipment, and peripherals; Performs Quality Control checks on work of other staff; Performs various other activities as required. Competency: Knowledge/ Skills/Abilities: Ability to work well with people and as part of a cross-functional team. Requires excellent interpersonal communication skills, especially the ability to communicate technical ideas clearly and translate user requests, and an ability to communicate effectively to a diverse audience. Strong Maintaining a strong customer-service orientation. Skill in troubleshooting a variety of complex computer hardware and software issues. Operating effectively and graciously in stressful situations. Work requires good initiative and assertiveness. Good project management skills. Possesses the ability to manage calls received efficiently and professionally. Demonstrable computer logic abilities. Possesses demonstrable knowledge of computers, hardware, and software. Required Education and Experience: Any combination of education and experience equivalent to graduation from high school supplemented by classes in computer science or related field. Preferred Qualifications/Certifications: Preferably one of the following: Baccalaureate degree from an accredited four-year college/university in computer science, information systems management, business management, or a related field. Community college degree in Computer Science or Business. Additional experience may be substituted for education. Certifications such as HDI, A+, Network+, MCP, MCSA, MCSE, ITIL, PMP, PBA, ECBA, CCBA, CBAP. Physical and Mental Requirements: Work is typically performed in an office, data center or conference rooms. Communicate in in-person and virtual meetings. Regular use of telephone and chat. Regular use of computers. Regular handling of small computer components. Lifting of up to 50 pounds. Occasional need to perform urgent tasks to meet organizational deadlines. Occasional work after normal business hours. Occasional weekend duties. Occasional operation of county vehicles to travel to locations throughout the county is required. Regular contact with other county employees and senior leadership at all levels of County government. Employees must possess a valid driver's license and meet the qualifications of the County's driver eligibility program. Occasional travel between County facilities or to off-site meetings may be required. Employees in this position may be considered essential personnel and fall under Albemarle County AP-4 and in addition, be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Remote Work: This position is not eligible for a hybrid remote work schedule and is required to work at a County facility. All County staff must maintain residence within the Commonwealth of Virginia. Salary Range: The hiring range for this position is $25.73 - $28.43 per hour (approx. $53,512 - $59,144 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Application deadline is Friday, December 26, 2025.

What's the Role and What You'll Do We're looking for a highly motivated, passionate, and detail-oriented professional to take on the Enterprise Applications Intern in the Information Technology (IT) Department.. You will join a fast-paced, dynamic team environment that provides high-level support services within the IT Department. The selected individual must be equipped to work remotely or on-site at the City of Mountain View (City Hall) with the internship starting in May or June 2026. This is a part-time paid position, up to 29 hours per week, not including benefits. The Intern position is a temporary assignment through Summer 2026. These positions include flexible scheduling and college/university credit may be provided, as applicable. Interns receive direction and guidance from an intern host who is part of the management staff. What You'll Do: The intern in this position will support the development of AI chatbots/agents that enhance local government services and improve public access to information. In this role, you will help design, test, and refine conversational tools while also gaining experience in enterprise application support, project management, and documentation. This is a great opportunity to build practical skills in applied AI and enterprise systems while contributing to meaningful civic innovation The Essentials The Essentials: * Currently enrolled in a Bachelor's program in Computer Science, Information Systems, Data Science, Software Engineering, or a related field. Bonus Points: * Coursework or experience in AI, machine learning, or application development. Are We a Match? Are We a Match? : * You are interested in working with local government and will uphold the City's code of ethics and mission. * You are highly motivated, reliable and quick-to-learn, and you take initiative and start sentences with "I can…" * You can establish and maintain effective work relationships with a diverse population and work in a team. * You are customer service focused and can express yourself clearly and professionally, both orally and in writing. The Perks * Growth - we are committed to exposing you to a work environment that will sharpen your writing, presentation, research, analysis and critical thinking skills. * Training - this internship experience will be supplemented with training and external educational sessions. * Networking - access to a network of professionals in the field of local government. * Course Credit - if applicable, college/university credit may be provided. * Extra Extra! Access to an onsite gym. Apply Now Submit your application and resume online at governmentjobs.com or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, **************. Please provide a valid email address on your application. This recruitment will close at 5:00 pm PST on Friday, January 9, 2026. Depending on the number of applicants this process may be altered. Fine Print. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Prior to hire, candidates are required to successfully complete a pre-employment process, including employment verification and Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice. This position is not eligible for benefits. Employer City of Mountain View (CA) Address 500 Castro Street Mountain View, California, 94041 Website *****************************

Court Name/Organization North Carolina Middle Probation and Pretrial Services Overview of the Position The Information Technology Specialist provides administrative and technical support in a wide range of areas, including hardware, software, networking, and user support. The ability to interact with a variety of technical and non-technical system users in a professional and supportive manner is essential. The Information Technology Specialist reports to the I. T. Director and works in conjunction with the other members of the Information Technology staff. Location Greensboro, NC Opening and Closing Dates 12/01/2025 - Open Until Filled Appointment Type Temporary Classification Level/Grade CL 27 Salary $59,133 - $96,147 Announcement Number 25-07 Link to Job Announcement

Salary $56,426.03 - $66,301.04 Annually Job Type Full Time Job Number 03813 Department Social Services Opening Date 11/05/2025 Closing Date 12/23/2025 11:59 PM Eastern * Description * Benefits * Questions GUILFORD COUNTY GOVERNMENT Empower Successful People to thrive in a Strong Community supported by Quality Government Transparency & Communication | Equity & Inclusion | Accountability Service & Outcomes Excellence | Our People Matter Description GENERAL STATEMENT OF DUTIES This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and hardware. This position enables and ensures the operational capabilities, efficient use, integrity and reliability of technologies needed in the assigned department. DINSTINGUISING FEATURES OF THE CLASS An employee in this class is responsible for cross technology support including risk monitoring, overseeing, supporting and training on technology use; providing progressive support and development for the department inter/intranet sites, application systems software and security administration and data analysis and systems data integration. Examples of Duties DUTIES AND RESPONSIBILITIES Essential Duties and Tasks * Perform frontline problem investigation and make determination of solutions for technology issues, which cross all technical boundaries. * Work closely with department staff, technologists from various vendors, and county IS to expedite problem resolution implementations and maximize user productivity potential. * Work closely with department staff, technologists from various vendors, and county IS to provide permanent problem solutions. * Plan, implement and monitor technology inventories and systematic changes. * Plan, develop and implement systems of data collection and data integration. * Provide rapid ad hoc reporting. * Plan, develop and conduct topically driven computer software and hardware training. * Perform software systems administration and security management for the department. * Perform risk aversion monitoring of technology usage. * Provide technical advisory support for department support systems and end user tools. * Perform other duties as required or requested. RECRUITMENT STANDARDS Knowledge, Skills, and Abilities * Knowledge in use of various industry and standard computer software technologies. * Knowledge of web use and development technologies. * Knowledge of data systems analysis methods, tools and data integration technologies. * Knowledge in structure and use of various industry standard computer hardware, networks and communications technologies including Citrix, VPN, IP, Secure Tunelling, etc. * Knowledge of project planning, task management, technical documentation and communications. * Proficiency in use of MS Office products including Word, Excel, Access, PowerPoint, Publisher, Outlook. * Knowledge of development of scripting for MS Office products and other general industry products. * Ability to use SQL based query tools to access various data sources and using access methods like ODBC in MySQL, Oracle, etc. * Ability to use various diagnostic tools, techniques, utilities and communications. * Proficiency in organization and self-management and handling of simultaneous activities. * Goal driven, thorough follow through and time management. * Ability to carry out tasks with minimal supervision. * Proficient in communicating technical and non-technical details at the right level in working and training of people from various computer backgrounds. * Ability to gain knowledge through self-study. * Ability to use research tools including web for work related investigation. * Ability to establish and maintain good intra department and interdepartmental working relationships with a strong customer service orientation. Typical Qualifications Minimum Qualifications: * Bachelor's degree in Computer Science, Technology Engineering, or a related field OR * Associate's degree in Computer Science, Technology Engineering, or a related field with two years of progressively responsible technical support experience OR * High school diploma with four years of progressively responsible, verifiable technical support experience involving Windows desktop and server operating systems, enterprise software applications, and technical project coordination OR * An equivalent combination of education, training, and progressively responsible, verifiable technical support experience may be considered. Preferred Qualifications: Four or more years of experience as a system administrator. Supplemental Information May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy. Special Note This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assignment assigned to this class, there is available a completed job description with a physical abilities checklist, which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling ************. We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work? Below are a few of the reasons why we love working for Guilford County. We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of. Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off. Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability. 01 Which best describes your level of education? * HS/GED * Associate's degree * Bachelor's Degree 02 If you have a Bachelor's or Associate's degree, is it from an accredited college or university in Computer Science, Technology Engineering, or a related field? * Yes * No 03 How many years of experience do you have in managing projects and assignments relating to Windows desktop and server operating system software; functions/procedures related to computer processes; and maintaining and supporting appropriate enterprise grade software products? * No experience * Less than 1 year * 1 year but less than 2 years * 2 years but less than 4 years * 4 years or more 04 Are you currently fostering any children in your home? * Yes * No 05 Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency? * Yes * No Required Question

Your Benefits of Working for Hamilton County! * Starting Salary: $25.90 per hour * Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. * Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the Technical Services Coordinator (PC Specialist 2) at Hamilton County, you will provide specialized support for the technology that helps keep our Emergency Communications systems reliable and secure. You will work on projects such as equipment installations, software updates, and troubleshooting complex technical issues, while collaborating with staff and vendors to keep operations running smoothly. This position offers the chance to build your technical skills, support critical services, and contribute to the success of the Emergency Communications team. * Coordinates and implements technology projects: Plans, installs, tests, and deploys hardware and software across Emergency Communications sites; performs configuration and setup of servers, workstations, network devices, and related platforms; supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness; prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions. * Provides advanced second-tier technical support: Resolves escalated workstation, application, cybersecurity, and network performance issues; monitors system performance to ensure availability and stability; applies troubleshooting strategies and follows security standards; provides situational guidance to PC Specialist 1 staff during deployments or incidents; supports IT team objectives with minimal oversight. * Coordinates vendor support and lifecycle planning: Works with vendors for installations, service visits, and maintenance of technologies; tracks service level agreements, warranties, and inventories; collaborates with the Technical Services Manager on procurement and lifecycle management. * Contributes to IT policies, documentation, and compliance: Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance; incorporates CJIS security requirements and data privacy best practices into operations; evaluates tools and makes recommendations for efficiency and security improvements; participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination * Provides responsive technical service and on-call support: Responds to IT service needs across multiple locations; provides coverage during absences or urgent service demands; participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays * Demonstrate regular and reliable attendance * Perform other related duties as assigned. Minimum Qualifications: * Associate degree in computer science/electronics * one (1) year of progressive experience in PC technical support * or four (4) years of progressive education and/or experience in PC technical support * demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite * Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire. * Driver's license issued by the state of residency Preferred Qualifications: * Experience coordinating IT services/projects. * Experience with remote work and VPN access troubleshooting * Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems. Position Specific Qualifications: * Must be able to maintain a flexible schedule and willing to work overtime * Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. * Must be willing to support satellite locations * Required to carry a cell phone. Hazardous Working Conditions: * exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: * 2377 Civic Drive Cincinnati, Oh. 45231 * 80 Hours Bi-weekly Deadline to Apply: Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

PC Specialist 2 (4552-07) Location: Cincinnati, Ohio Your Benefits of Working for Hamilton County! Starting Salary: $25.90 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the Technical Services Coordinator (PC Specialist 2) at Hamilton County, you will provide specialized support for the technology that helps keep our Emergency Communications systems reliable and secure. You will work on projects such as equipment installations, software updates, and troubleshooting complex technical issues, while collaborating with staff and vendors to keep operations running smoothly. This position offers the chance to build your technical skills, support critical services, and contribute to the success of the Emergency Communications team. Coordinates and implements technology projects: Plans, installs, tests, and deploys hardware and software across Emergency Communications sites; performs configuration and setup of servers, workstations, network devices, and related platforms; supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness; prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions. Provides advanced second-tier technical support: Resolves escalated workstation, application, cybersecurity, and network performance issues; monitors system performance to ensure availability and stability; applies troubleshooting strategies and follows security standards; provides situational guidance to PC Specialist 1 staff during deployments or incidents; supports IT team objectives with minimal oversight. Coordinates vendor support and lifecycle planning: Works with vendors for installations, service visits, and maintenance of technologies; tracks service level agreements, warranties, and inventories; collaborates with the Technical Services Manager on procurement and lifecycle management. Contributes to IT policies, documentation, and compliance: Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance; incorporates CJIS security requirements and data privacy best practices into operations; evaluates tools and makes recommendations for efficiency and security improvements; participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination Provides responsive technical service and on-call support: Responds to IT service needs across multiple locations; provides coverage during absences or urgent service demands; participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays Demonstrate regular and reliable attendance Perform other related duties as assigned. Minimum Qualifications: Associate degree in computer science/electronics one (1) year of progressive experience in PC technical support or four (4) years of progressive education and/or experience in PC technical support demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire. Driver's license issued by the state of residency Preferred Qualifications: Experience coordinating IT services/projects. Experience with remote work and VPN access troubleshooting Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems. Position Specific Qualifications: Must be able to maintain a flexible schedule and willing to work overtime Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. Must be willing to support satellite locations Required to carry a cell phone. Hazardous Working Conditions: exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: 2377 Civic Drive Cincinnati, Oh. 45231 80 Hours Bi-weekly Deadline to Apply: Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.About the Department: The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy. Job Description: IT Systems Administrator Senior Purpose: This position is an expert in a focused technology. Using comprehensive knowledge and competency, this position performs duties to support the research, evaluation, and recommendation of software and hardware products, and maintenance and development of the organization's enterprise level information technology (IT) systems operation. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications. Establishes and implements IT policies, governance, standards, and security. Makes independent decisions for procurement of technical solutions in their focus area. Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA's specifications and IT standards/governance. Assists in planning, designing, procuring and delivering software and hardware purchases. Ensures appropriate product specifications. Provides costs analysis. Installs new specific software releases and/or upgrades including researching, testing and implementing new technology. Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance. Communicates and interfaces with members of the IT, vendor, and user communities. Responsibilities - Supervisor and/or Leadership Exercised: Provides technical or project leadership, training, and guidance to others. May provide leadership on work assignments. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of infrastructure technologies. Knowledge of application and/or operating systems. Skill in mentoring and monitoring daily work activities of others. Skill in documenting and maintaining complex application and process or configuration information. Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments. Skill in installing and maintaining applications, operating systems, or equipment. Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to view the big picture when involved in a project and make decisions. Ability to quickly become familiar with emerging technologies. Minimum Qualifications: Graduation with a bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education up to four (4) years. Preferred Qualifications: Experience with administration of Microsoft Active Directory. Experience with Enterprise Application Management using Microsoft Endpoint Configuration Manager, or another enterprise level application. Experience with Citrix Administration. Experience with Microsoft Group Policy. Licenses and Certifications Required: As required based on advanced job role. Notes to Candidate: Overview of the Position: Work as a technical expert in system administration of complex systems. The position is responsible for the installation, configuration, and ongoing maintenance of hardware and software solutions. This position will also be responsible for automating provisioning and de-provisioning of user accounts and permissions assignment. Strong communication and collaboration skills will be utilized to work with both technical and non-technical teams across multiple City of Austin departments. The work environment is fast-paced and requires dealing with shifting priorities. This position contributes to the overall technology strategy for multiple City of Austin departments and has a meaningful impact to the services offered to Austin residents. This position requires a Criminal Background Investigation Financial and/or CJIS Standard Business hours. Must reside in the state of Texas. This position is primarily remote; however, it may require onsite presence as operational needs require. Home Office: 5010 Old Manor Rd Austin, TX 78723 Pay Range: $80,490.00 - $107,286.40 Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Critical Employee: This position has been designated as a Critical Employee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. (Make sure it is noted that employee will have to return to work site). Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. Use of AI is strictly prohibited to respond to the application and during the interview process. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person. Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference. Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call ************** or Texas Relay by dialing 7-1-1. Benefits Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call ************** or Texas Relay by dialing 7-1-1.

An employee in this position responds to the users in systems supported by Information Technology and assists in trouble shooting hardware and software problems for Harnett County. Work includes: providing first level services to users to address specific issues and questions; connecting desktop systems and peripherals; making new configurations and changes; moving systems, removing old hardware, and transferring user data; discussing hardware issues with Dell Dispatch and ordering and installing replacement parts; building preconfigured images for desktops and laptops; setting up new users; providing advice on word processing, spreadsheet, and database applications; and working under the direction of other IT staff on special technology projects. Hiring Range: $49,177.00 DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS OF THE POSITION: * Installs new software and upgrades on computers and laptops; configures computers and printers, scanners, and other peripherals. * Builds preconfigured images for desktops and laptops for County-wide deployment. * Monitors and determines when system problems occur. * Troubleshoots problems and replaces hardware and software; works with Dell Online Dispatch to troubleshoot hardware issues; and orders parts for replacement on County computers that are currently under warranty. * Serves as a point of contact for customers seeking technical assistance over the phone or email. * Answers technical questions about the personal computer and peripheral operations; refers technical problems to other specialists. * Assists users at the County as well as town users. * Must be able to drive and operate a vehicle to travel as needed. * Advises specific users on what is allowed to be on County computer systems. * Provides support for AWID phone system. * Documents work orders, travel time, and what was done on specific equipment. * Orients employees in use of word processing, spreadsheet, database, and e-mail programs. * Works on special projects with other IT staff. * Sets up audio and visual equipment. * Travels to worksites or works remotely to determine the nature of problems * May be on-call for response to server maintenance issues or large computer installations. * Performs other related duties as assigned. MINIMUM QUALIFICATIONS MINIMUM REQUIREMENTS TO PERFORM WORK: * Associate's degree in computer science or a related field; * Two (2) years of related work experience including computer operations; * Or equivalent education and/or experience. * Possession of a valid North Carolina driver's license. * Possession of A+ Certification is desired. * Possession of Dell Desktop Troubleshooting certification (or ability to obtain it within required time limits of hire). KNOWLEDGE, SKILLS, and ABILITIES: * Knowledge of computer operations, hardware, software, and various applications on the present system. * Knowledge of the resources to call to help diagnose and resolve computer related issues. * Skill in communicating, both verbally and in writing. * Ability to monitor and determine when system problems are occurring. * Ability to determine, diagnose, and solve the problems on the system. * Ability to develop and maintain an effective working relationship with users, vendors, departmental managers, employees, and the general public. * Ability to work under challenging situations. * Ability to meet deadlines. SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: Must be able to perform medium work frequently exerting up to 30 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 50 pounds of force to move objects. This work also involves the physical abilities of balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, performing repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, shouting to be heard above ambient noise, and walking. An incumbent must also possess the visual acuity to prepare and analyze figures, operate a computer, perform mechanical tasks in the computer environment, do extensive reading, do visual inspections of computer parts and automated data, and work with color and depth perception. WORK ENVIRONMENT: The employee works typically indoors but does travel to worksites or works remotely to determine the nature of problems. Work requires being on-call as scheduled in order to respond to server maintenance or large computer installation issues.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Date Opened: Monday, December 15, 2025 12:00 AMClose Date: Monday, December 22, 2025 12:00 AMDepartment: Innovation and Technology DepartmentSalary: $27.61 - $34.51 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The City of Charlotte's Innovation & Technology Department is seeking a skilled and motivated Technology Support Specialist to provide technical support for our public safety agencies, including Police, Fire, CMS, and Animal Care & Control. This position serves as a technical resource and liaison between I&T and departmental customers-configuring, deploying, and maintaining technology that keeps first responders connected and operational. This position operates in a highly operational, customer driven environment. Daily work is assigned and prioritized by a Technology Support Coordinator. The role emphasizes hands on troubleshooting, deployments, refresh support, and accurate documentation rather than independent planning, budgeting, or cross department coordination. Assignments are typically based at the Radio Shop, with flexibility to move locations based on operational needs. Key Responsibilities Daily Take ownership of assigned service and asset management tickets within 24 hours Update tickets at least once every 7 days and resolve issues as quickly and accurately as possible Provide professional customer support via phone, email, and in‑person assistance Maintain accurate hardware, software, and asset records Annually Participate in Dell, Panasonic, phone, modem, and other technology refresh cycles, including laptops, printers, and mobile devices Support refresh activities as directed by the Coordinator As Needed Provide backup support during large projects, refresh surges, or staffing gaps Essential Duties & Responsibilities Provide Tier 2 technical support and troubleshooting for hardware, software, and network‑connected devices Monitor and respond to service requests, calls, and emails Assist with operating system upgrades and technology refresh projects Analyze basic hardware and software specifications and assist with testing and evaluation Apply department‑specific configurations using established task sequences Develop, test, and deploy workstation updates under Coordinator guidance Document issue resolution steps, configurations, and procedures to support consistency and knowledge sharing Perform related duties as required Supervisory Responsibilities This position does not have formal supervisory responsibilities May provide limited guidance to interns, temporary staff, or helpers as assigned Minimum Qualifications Education & Experience High school diploma or GED and two (2) years of related IT support experience; or Associate's degree in Information Technology, Computer Science, or a related field and one (1) years of related IT support experience; or Bachelor's degree in a related field Equivalent combinations of education, training, and experience may be considered. Knowledge, Skills, and Abilities Knowledge of: Computer hardware, operating systems, and standard software applications Basic networking concepts and security fundamentals Basic troubleshooting skills Inventory and asset management practices Patch management and workstation maintenance best practices Skill in: Technical troubleshooting and problem resolution Customer service and clear communication Managing multiple tasks with shifting priorities Following documented procedures and standards Ability to: Meet schedules and deadlines in an operational environment Follow oral and written instructions accurately Communicate effectively with technical and non‑technical users Maintain confidentiality and professional boundaries Work independently on assigned tasks and collaboratively within a team Work Environment & Physical Demands Work is performed in both office and field environments, including public safety facilities, vehicle bays, and warehouse or shop settings. Daily exposure to outdoor conditions, noise, moving equipment, and high‑stress situations will occur. The position may require lifting up to 10 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. CONDITIONS OF EMPLOYMENT The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email **************************. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ************. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.

Date Opened: Monday, December 15, 2025 12:00 AM Department: Innovation and Technology Department Salary: $27.61 - $34.51 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: * Attracting and retaining a skilled and diverse workforce * Valuing teamwork, openness, accountability, productivity, and employee development * Providing all customers with courteous, responsive, accessible, and seamless quality services * Taking initiative to identify, analyze, and solve problems * Collaborating with stakeholders to make informed decisions SUMMARY The City of Charlotte's Innovation & Technology Department is seeking a skilled and motivated Technology Support Specialist to provide technical support for our public safety agencies, including Police, Fire, CMS, and Animal Care & Control. This position serves as a technical resource and liaison between I&T and departmental customers-configuring, deploying, and maintaining technology that keeps first responders connected and operational. This position operates in a highly operational, customer driven environment. Daily work is assigned and prioritized by a Technology Support Coordinator. The role emphasizes hands on troubleshooting, deployments, refresh support, and accurate documentation rather than independent planning, budgeting, or cross department coordination. Assignments are typically based at the Radio Shop, with flexibility to move locations based on operational needs. Key Responsibilities Daily * Take ownership of assigned service and asset management tickets within 24 hours * Update tickets at least once every 7 days and resolve issues as quickly and accurately as possible * Provide professional customer support via phone, email, and in‑person assistance * Maintain accurate hardware, software, and asset records Annually * Participate in Dell, Panasonic, phone, modem, and other technology refresh cycles, including laptops, printers, and mobile devices * Support refresh activities as directed by the Coordinator As Needed * Provide backup support during large projects, refresh surges, or staffing gaps Essential Duties & Responsibilities * Provide Tier 2 technical support and troubleshooting for hardware, software, and network‑connected devices * Monitor and respond to service requests, calls, and emails * Assist with operating system upgrades and technology refresh projects * Analyze basic hardware and software specifications and assist with testing and evaluation * Apply department‑specific configurations using established task sequences * Develop, test, and deploy workstation updates under Coordinator guidance * Document issue resolution steps, configurations, and procedures to support consistency and knowledge sharing * Perform related duties as required Supervisory Responsibilities * This position does not have formal supervisory responsibilities * May provide limited guidance to interns, temporary staff, or helpers as assigned Minimum Qualifications Education & Experience * High school diploma or GED and two (2) years of related IT support experience; or * Associate's degree in Information Technology, Computer Science, or a related field and one (1) years of related IT support experience; or * Bachelor's degree in a related field Equivalent combinations of education, training, and experience may be considered. Knowledge, Skills, and Abilities Knowledge of: * Computer hardware, operating systems, and standard software applications * Basic networking concepts and security fundamentals * Basic troubleshooting skills * Inventory and asset management practices * Patch management and workstation maintenance best practices Skill in: * Technical troubleshooting and problem resolution * Customer service and clear communication * Managing multiple tasks with shifting priorities * Following documented procedures and standards Ability to: * Meet schedules and deadlines in an operational environment * Follow oral and written instructions accurately * Communicate effectively with technical and non‑technical users * Maintain confidentiality and professional boundaries * Work independently on assigned tasks and collaboratively within a team Work Environment & Physical Demands Work is performed in both office and field environments, including public safety facilities, vehicle bays, and warehouse or shop settings. Daily exposure to outdoor conditions, noise, moving equipment, and high‑stress situations will occur. The position may require lifting up to 10 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. CONDITIONS OF EMPLOYMENT The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email **************************. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ************. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department isseekingan individual whose values align with the values of the City's employees. The Department of Public Worksis responsible fordelivering capital improvement projects for a wide variety of City facilities and infrastructure,maintaining City facilities and fleet assets,facilitatingand regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work. Position Duties The Department of Public Works is recruiting to fill an Information Systems Analyst (ISA) position within the Enterprise GIS (Geographic Information Systems) team. Salary range(s) for this classification is $141,894.48- $172,885.44annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall bedeterminedby the final candidates' qualifications and experience. The Enterprise GIS teamoperatesout of the Department of Public Works but works across thecityto coordinate GIS efforts, lead multi-departmental GIS projects, geospatially-enable City business systems, and administer Enterprise GIS infrastructure for citywide use. Thecityhas standardized on a modern technology stack consisting of Windows Server, Esri ArcGIS platform,VertiGISStudio, Safe Software FME, and SQL Server enterprise geodatabases. Thecityhas an enterprise license agreement with Esri, and the Enterprise GIS teammaintainsa large Enterprise GIS server environment with public and internal-facing ArcGIS Server instances, complementary ArcGIS Portal and ArcGIS Online organizations, an SDE environment featuring a data catalog with over 1,000 feature classes, and integrations with dozens of business systems. The ISA is a professional-level position in the IT professional management series and responsible for GIS system administration, database design, business system integration, application development, and implementation of large-scale enterprise projects. The position requiresa GIS professional withbroadtechnical experience as well as the ability to take initiative and direct others. The ideal candidate must be a strong individual contributor that is able to take full ownership of projects, designing solutions in alignment with City Enterprise GIS standards and industry best practices and working at a hands-on level to build, implement, and support such solutions. The positionalsodemands proven ability to troubleshoot and resolve complex technical issues with limited resources.Advanced knowledge of the ArcGIS platformand experience with GIS server administrationisrequired.Experience with VertiGISStudioand GISwebapplication developmentin an Esri environmentis highly desirable. The GIS ISA reports to the Enterprise GIS Manager. This positionis responsible forprogramming that supports the development and maintenance of major applications used citywide. Key responsibilities and duties may include,but are not limited to the following: * AdministerEnterpriseGIS server environment (ArcGIS Enterprise,VertiGISStudio, FMEServer), including planning for and conducting system upgrades; applying and confirming patches; capacity planning and load testing; publishing and tuning services; managing backups; troubleshooting and resolving system issues; managing security policies, user accounts, roles, and permissions; andmaintainingsystem documentation. * Meet with business owners and end users to gather and document requirementsfor GIS solutions.Design, build, and deploy mapping applicationson the ArcGIS platform. Provide documentation, training, and support to end users. * Developandmaintainweb mapping applications using VertiGISStudio Web 5.x, including web map authoring, site configuration, and development of print templates, reports, and workflows. * Develop andmaintaincomplex geoprocessing routines and ETL workbenches using FME and/or Python. * Conduct data modeling and design activities for new datasets by analyzing inputs and developingappropriate schemasin alignment with City standards. * Build and support GIS integrations with citybusiness systems. * Lead large-scale, cross-department Enterprise GIS projects. Work collaboratively with departments to reduce program redundancies and support effective use of enterprise resources. Train end users on enterprise standards and best practices;provide development oversight and guidance. In addition, this position is part of a team responsible for providing GIS support in the Emergency Operations Center (EOC) when activated. This position requires to work onsite, 5 days/week during probationary period. After successful completion of probation, new hires may be allowed to work remotely 1 day/week. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered foradditionalopportunities that mayutilizethe applicants from this recruitment. Minimum Qualifications Education:Abachelor's degreefrom an accredited college or university in arelevant field. Experience:Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. Acceptable Substitutions: * Additionalyears of increasingly responsibledirectly relatedwork experience may be substituted for education on a year-for-year basis. * Completion of amaster's degreein a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. Certifications: * Possession of a valid State of California driver's license may berequired. * Certification as a Microsoft Certified Systems Engineer (MCSE), or equivalent certification from a professional organization, may be required, if assigned to positions working with computer networks. Other Qualifications The ideal candidate willpossessthe following competencies, asdemonstratedin past and current employment history. Desirable competencies for this position include: Job Expertise-Demonstratesknowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Candidates must have advanced experience with the ArcGIS platform and VertiGISStudio. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Demonstrates ability to provide training to technical and non-technical users in small and large group settings and ability to produce technical documentation, such as system and application design documents, migration plans, standard operating procedures, and other technical policies and procedures. Teamwork & Interpersonal Skills-Develops effective relationships with co-workers and supervisors by helping othersaccomplishtasks and using collaboration and conflict resolution skills. Analytical Thinking -Approaches a problem or situation by using a logical, systematic, sequential approach. Demonstrates ability to isolate and resolve performance and other technical issues within a complex enterprise server environment. Problem Solving-Approaches a situation or problem by defining the problem or issue;determinesthe significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Applies sound problem solving to the design and buildout of geospatial solutions by gathering requirements and selectingappropriate toolsand methods to deliver an efficient and cost-effective solution. Project Management-Ensures support for projects and implements agency goals and strategicobjectives. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and cover letter. You must answer all questions to beconsidered,or your application may bedeemedincomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that the use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Please upload a resume and cover letterthatoutlinesyour qualificationsand experience related to the ISA position outlined under Position Duties. If you have questions about the duties of these positions, theselectionor hiring processes, please contact Diana Gonzalez at ****************************. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. AI and the Hiring Process We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning, research, and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials, liveassessments, and interviews. However,we value authenticity, accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge, skills, and experiences. While AI can supplement preparation, it cannotreplace the originality and judgment we look for in our employees. This ensuresfairness,transparency, and equityfor all applicants in the hiring process.

Job Title: Information Technology Systems Administrator Type of position: Full Time Expected Hiring Range: $68,000 to $74,000 (Grade 26) Job purpose Performs technical and professional support for computer systems, applications, servers, data storage and virtual computing environments. Work requires a high degree of technical knowledge of computer operating systems, maintenance processes, best practices and extensive knowledge of systems management. Researches and recommends enterprise systems; coordinates and manages systems installation and configuration; administers, supports, monitors and maintains enterprise servers; resolves technical issues to support customers, business applications and systems. Develops, documents and maintains procedures for system management and implementation, auditing, resolutions and root-cause analysis. This position performs various law enforcement information technology specific functions in support of the Police Department through open communications with staff, supervisory and command level personnel. Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, and public safety support when requested. A successful Systems Administrator is a highly motivated organized individual with the ability to apply excellent trouble shooting skills towards successful resolutions, communicate effectively with various levels within organization, understand the needs of the customer, possess a strong desire to learn and is a key contributor to a successful team environment. Duties and responsibilities Builds, tests and maintains physical and virtual servers, hardware configuration, peripherals, services, directories, backups and data storage in accordance with industry standards, operational documentation requirements and business continuity plans. Performs server administration tasks such as, but not limited to, documentation, inventory of physical and virtual systems, health checkups, license management, application compatibility, automation, hardening, logging, monitoring, reporting, technology life cycle and root cause analysis. Monitors data-center health using existing management tools and responds to issues as they arise. Performs daily system monitoring, verifying the integrity, resources and availability of virtual and physical server environments, enterprise hardware, business systems and key business processes. Monitors and analyzes system and application logs, verifies completion of automated tasks and processes, scheduled jobs such as snapshots, backups and data replication. Performs operating system security upgrades and patch management per defined schedule, upgrades administrative tools and utilities and configures new services. Designs, programs, tests, deploys and audits Active Directory group policies. Monitors Storage Area Network (SAN) enterprise jobs, scheduling and configuration. Liaison with various departmental vendors regarding product support, software server maintenance, expertise and solutions. Monitors and responds to IT service request and ensures timely communication and resolution of request and related project work. Participates in change management for systems and infrastructure. Handles multiple projects and incidents simultaneously and meets deadlines in a fast-paced government environment. Understands basic networking protocol, design, configuration, deployment and troubleshooting. Conducts regular Security Awareness Training Department and Town wide. Assists in reviewing, analyzing, and modifying Infrastructure systems including configuration, testing, debugging, monitoring, fault resolution and installing products to support Town systems. Participates in consulting with personnel to identify current operating procedures and to clarify objectives. Assists in maintaining data files and monitoring system configuration to ensure data integrity. May assist in research, fact-finding, designing, coding, testing, and maintenance of scripts associated with small to moderately complex efforts. Complies with all Federal, State and local plans, policies, procedures, processes, regulations and statutes. Performs all other duties as assigned. Qualifications Education Preferred Bachelor s degree from accredited college or university in Computer Science, Information Technology or related field and 3+ years of relevant systems administration experience Minimum Associate degree in Computer Science, Information Technology or related field and 5+ years of relevant systems administration experience Professional certification(s) preferred CompTIA Server+, CompTIA System+, Systems Security Certified Practitioner (SSCP), Microsoft Certified Azure Administrator Associate, Microsoft Certified Azure Solutions Architect Expert, VMware Certified Professional Data Center Virtualization Valid NC Driver s License Criminal Justice Information Services (CJIS) Certification required upon employment A signed security agreement and non-disclosure agreement are required. Candidates selected for position within Information Technology department will be required to successfully complete an extensive background investigation, pre-employment drug screen and a psychological evaluation because of the IT work that will be required within a Law Enforcement environment. Specialized knowledge Project management. Proven ability to handle confidential information according to policy and procedure. Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances. Experience managing and supporting enterprise systems such as Microsoft 365, virtualization (VMWare), Windows servers, environmental monitoring systems, patch management, vulnerability management and mitigation, Security Information and Event Management (SIEM), Microsoft technologies and Microsoft Azure. Working knowledge of security tools, enterprise security applications, data security, server hardening, email security, and security related hardware and training. Excellent problem solving/analytical skills, knowledge or analytical tools and complex troubleshooting methods, evaluate alternatives and implement solutions within standards. Hands-on experience in process automation, best practice approach, technology efficiency and effectiveness. Self-motivated, able to work independently and takes initiative. Ability to remain flexible and adapt to changing job responsibilities and duties. Make sound, independent judgements with respect to cybersecurity and law enforcement responsibility and to respond based on IT and Police Department s operations, procedures and directives. Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors. Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, purchasing equipment and supplies and validating statement of work. Ability to work and successfully communicate (verbal and written) with a wide range of people to include peers, vendors, the public, staff members including Town leadership and others. Additional Requirements and Considerations Someone working in this position has a high likelihood of being exposed to highly sensitive criminal justice information and investigative material that must remain strictly confidential. Working conditions Works primarily in a climate controlled office environment. Work may require traveling to other office locations in order to support Town departments (noisy secure data centers). Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, natural disasters, public safety support and Town emergencies when requested. Ability to respond within 60 minutes when on-call for remote or onsite emergency support. Physical requirements Ability to perform light work exerting up to 50 pounds of force occasionally and\or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must have the ability to lift and carry up to 40 pounds occasionally, and up to 15 pounds regularly. Must have the ability to stoop, bend, reach, push, pull, climb ladders, operate equipment and motor vehicles. Must have the ability to physically maneuver under, around, over desks, furniture and other obstacles in order to connect, disconnect, trouble-shoot, install, and repair computer and technology related hardware. Must have dexterity to manipulate small objects such as paperwork, keyboards etc. Requires vocal communication for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, analyzing calculations, performing mechanical tasks, using measuring devices, assembly or fabrication of parts within arm s length and operating equipment. Equal Opportunity Employer

Date Opened: Monday, December 15, 2025 12:00 AMClose Date: Monday, December 22, 2025 12:00 AMDepartment: Innovation and Technology DepartmentSalary: $68,455.00 - $85,569.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The City of Charlotte's Innovation & Technology Department is seeking an experienced Technology Support Specialist Senior to provide advanced Tier 2 technical support for public safety agencies, including Police, Fire, and related training and special operations environments. This role supports critical technology systems that enable first responders to train, communicate, and operate effectively. The Senior Technology Support Specialist works with a higher degree of independence than the Technology Support Specialist and serves as a trusted technical resource for complex issues, specialized environments, and high-impact operational needs. Daily priorities are provided at a high level by a Technology Support Coordinator, with the expectation that this role can independently execute work, anticipate needs, and support junior staff when required. This position is primarily assigned to the Public Safety Training Academy (PFTA) and related facilities, with flexibility to support other public safety locations based on operational needs. Key Responsibilities Daily Provide advanced Tier 2 technical support for laptops, desktops, phones, modems, printers, basic AV systems, tablets, and peripheral equipment Monitor and respond to support requests, phone calls, and emails, resolving issues efficiently and professionally Support classroom, conference room, and event-related technology needs at the training academy, including setup, troubleshooting, and diagnostics Maintain accurate asset, configuration, and support documentation Weekly / Ongoing Proactively engage with customers and training staff to identify upcoming support needs Serve as a technical escalation point for MSS staff when appropriate Annually Participate in and support Dell, Panasonic, phone, modem, and other equipment refresh cycles, particularly those supporting training, special operations, and academy environments As Needed Support Police Special Operations and other high-impact public safety functions Provide support for PSAP and backup 911 communications locations as required Participate in after-hours work, testing, and call-backs to support critical systems and events Essential Duties & Responsibilities Provide advanced troubleshooting and problem resolution for hardware, software, and network-connected devices Analyze specifications for new hardware and software; conduct testing and validation as needed Implement operating system upgrades and technology refresh projects in coordination with vendors, technicians, and customers Create and maintain task sequences for department-specific configurations Work with endpoint management teams to ensure devices remain compliant with policies and standards Maintain and support testing solutions used by Fire and Police training programs Test and deploy updates to enterprise workstations Generate detailed documentation for technical resolutions, configurations, and procedures Provide technical guidance and informal training to staff and customers as needed Perform related duties as required to support operational success Supervisory Responsibilities This position does not have formal supervisory authority May provide day-to-day technical guidance, mentoring, or work direction to Technology Support Specialists or temporary staff Minimum Qualifications Education & Experience High school diploma or GED and four (4) years of related IT support experience; or Associate's degree in Information Technology, Computer Science, or a related field and two (2) years of related IT support experience; or Bachelor's degree in Information Technology, Computer Science, or a related field and one (1) years of related IT support experience Knowledge, Skills, and Abilities Knowledge of: Windows desktop operating systems and enterprise applications Computer hardware, peripherals, and mobile computing devices Network principles, including LAN, WAN, and cellular connectivity Network security fundamentals and troubleshooting practices Inventory and asset management principles Patch management and workstation maintenance best practices Skill in: Advanced technical analysis and troubleshooting Supporting technology in classroom, training, and operational environments Customer service and professional communication Documentation and process consistency Managing multiple priorities in a dynamic environment Ability to: Work independently with minimal day-to-day direction Anticipate technical needs and proactively address issues Meet schedules and deadlines, including during time-sensitive events Communicate effectively with technical and non-technical users Maintain confidentiality and professional boundaries Adapt quickly to changing operational demands Work Environment & Physical Demands Work is performed in both office and field environments, including training academies, public safety facilities, and shop settings. Regular exposure to noise, moving equipment, and high-stress situations may occur. The position may require lifting up to 10 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. CONDITIONS OF EMPLOYMENT The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email **************************. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ************. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.

Date Opened: Monday, December 15, 2025 12:00 AM Department: Innovation and Technology Department Salary: $68,455.00 - $85,569.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: * Attracting and retaining a skilled and diverse workforce * Valuing teamwork, openness, accountability, productivity, and employee development * Providing all customers with courteous, responsive, accessible, and seamless quality services * Taking initiative to identify, analyze, and solve problems * Collaborating with stakeholders to make informed decisions SUMMARY The City of Charlotte's Innovation & Technology Department is seeking an experienced Technology Support Specialist Senior to provide advanced Tier 2 technical support for public safety agencies, including Police, Fire, and related training and special operations environments. This role supports critical technology systems that enable first responders to train, communicate, and operate effectively. The Senior Technology Support Specialist works with a higher degree of independence than the Technology Support Specialist and serves as a trusted technical resource for complex issues, specialized environments, and high-impact operational needs. Daily priorities are provided at a high level by a Technology Support Coordinator, with the expectation that this role can independently execute work, anticipate needs, and support junior staff when required. This position is primarily assigned to the Public Safety Training Academy (PFTA) and related facilities, with flexibility to support other public safety locations based on operational needs. Key Responsibilities Daily * Provide advanced Tier 2 technical support for laptops, desktops, phones, modems, printers, basic AV systems, tablets, and peripheral equipment * Monitor and respond to support requests, phone calls, and emails, resolving issues efficiently and professionally * Support classroom, conference room, and event-related technology needs at the training academy, including setup, troubleshooting, and diagnostics * Maintain accurate asset, configuration, and support documentation Weekly / Ongoing * Proactively engage with customers and training staff to identify upcoming support needs * Serve as a technical escalation point for MSS staff when appropriate Annually * Participate in and support Dell, Panasonic, phone, modem, and other equipment refresh cycles, particularly those supporting training, special operations, and academy environments As Needed * Support Police Special Operations and other high-impact public safety functions * Provide support for PSAP and backup 911 communications locations as required * Participate in after-hours work, testing, and call-backs to support critical systems and events Essential Duties & Responsibilities * Provide advanced troubleshooting and problem resolution for hardware, software, and network-connected devices * Analyze specifications for new hardware and software; conduct testing and validation as needed * Implement operating system upgrades and technology refresh projects in coordination with vendors, technicians, and customers * Create and maintain task sequences for department-specific configurations * Work with endpoint management teams to ensure devices remain compliant with policies and standards * Maintain and support testing solutions used by Fire and Police training programs * Test and deploy updates to enterprise workstations * Generate detailed documentation for technical resolutions, configurations, and procedures * Provide technical guidance and informal training to staff and customers as needed * Perform related duties as required to support operational success Supervisory Responsibilities * This position does not have formal supervisory authority * May provide day-to-day technical guidance, mentoring, or work direction to Technology Support Specialists or temporary staff Minimum Qualifications Education & Experience * High school diploma or GED and four (4) years of related IT support experience; or * Associate's degree in Information Technology, Computer Science, or a related field and two (2) years of related IT support experience; or * Bachelor's degree in Information Technology, Computer Science, or a related field and one (1) years of related IT support experience Knowledge, Skills, and Abilities Knowledge of: * Windows desktop operating systems and enterprise applications * Computer hardware, peripherals, and mobile computing devices * Network principles, including LAN, WAN, and cellular connectivity * Network security fundamentals and troubleshooting practices * Inventory and asset management principles * Patch management and workstation maintenance best practices Skill in: * Advanced technical analysis and troubleshooting * Supporting technology in classroom, training, and operational environments * Customer service and professional communication * Documentation and process consistency * Managing multiple priorities in a dynamic environment Ability to: * Work independently with minimal day-to-day direction * Anticipate technical needs and proactively address issues * Meet schedules and deadlines, including during time-sensitive events * Communicate effectively with technical and non-technical users * Maintain confidentiality and professional boundaries * Adapt quickly to changing operational demands Work Environment & Physical Demands Work is performed in both office and field environments, including training academies, public safety facilities, and shop settings. Regular exposure to noise, moving equipment, and high-stress situations may occur. The position may require lifting up to 10 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. CONDITIONS OF EMPLOYMENT The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email **************************. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ************. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.

Summary: Assists in providing technical and facility support for training events and daily operations. This is a learning-oriented role focused on building skills in IT/AV support, troubleshooting, and facility coordination under mentorship. The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty−always doing the right thing; and Long-Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees. Key Responsibilities: IT/AV Assistance: Assist with AV setups, equipment operation, and basic troubleshooting initially under guidance then independently once fully trained. Support system monitoring, maintenance tasks, and inventory tracking. Technical Support: Respond to simple IT/AV issues, escalating complex problems. Document issues and resolutions under direction. Shadow senior technicians to learn advance troubleshooting procedures. Facility Support: Open/close facility spaces, support/conduct event setup, manage keys/access cards, submit and track maintenance requests, and monitor post-event cleanup. Oversee contracted cleaning and report issues. Provide assistance during events, including occasional after-hours or weekend support. Security Access: Assist in managing physical access to rooms, including issuing/collecting/tracking keys and access cards; Monitor security card inventory and report anomalies. General Responsibilities: Demonstrate professionalism and a willingness to learn. Communicate effectively and work well with teams. Observe confidentiality and data security procedures. Maintain organization and assist in identifying minor issues. Work across various buildings and duties as assigned. Assist with collateral duties as training opportunities allow. Qualifications: Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills. Must have and maintain a Secret clearance. Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Education and Experience: 3 years experience in related field (Computer User Specialist LCAT to be referenced below) Clearance: Secret required. Work Days: Monday-Friday Core hours: 8 hour days 7:30-4:30 Travel: TBD. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additional information: ProSol is an equal opportunity employer, all interested qualified applicants are encouraged to apply, EEO/D/M/V/F. ProSol welcomes and encourages diversity in the workforce. All your information will be kept confidential according to EEO guidelines.

Professional Solutions1, LLC (ProSol) is hiring an exceptional Information Assurance Instructor to provide on-site instructional support to the Marine Corps Communication Instructional Services (MCCIS). This will be formal instruction for established courses, New Equipment Training (NET), Sustainment Training, and additional training as assigned. The Information Assurance Instructor must be able to convey information in a format that the students can understand, while preparing students to pass commercial certification exams. The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty−always doing the right thing; and Long-Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees. Responsibilities: The Information Assurance Instructor is expected to: Provide students with the knowledge and skills to successfully obtain industry certifications: Install, operate and maintain communications, networks, and satellite (CNS) systems; Provide hands-on time (practical application) to practice skills prior to testing; Provide performance tests; and evaluation of skills. Teach technical theories and systems to a variety of students with differing knowledge levels. Participate in and provide feedback during CTC staff meetings and planning sessions. Provide input for curriculum development / modification in the area of instructional expertise. Complete After Instruction Reports (AIR) per the SAT Manual at the conclusion of each training event. Maintain a professional appearance. Assist the MCCIS staff with classroom setup/teardown and equipment maintenance. Complete other administrative duties and requirements as may be assigned from time to time. Knowledge, Skills and Abilities: 4+ years experience delivering technical instruction or have a Military Master Instructor Certificate. Current certification as/in: CompTIA Security+ CompTIA A+ (if recently lapsed, ProSol will assist with re-certification costs) CompTIA Network+ Excellent written and verbal communication skills Education & Experience: Bachelor's degree or a minimum of four years of applicable military service. Additional certificates in CEH, CISSP, ITIL, CISCO or Microsoft, are a plus. Security Clearance: Secret, preferred Work environment: Work is primarily performed in a classroom and office environment. Typically, employees sit comfortably to do their work, interspersed by periods of standing, walking, bending, carrying papers and books, as well as periods requiring the use of computer terminals to accomplish work objectives. Workdays: Monday - Friday Core hours: 8:00 am - 4:00 pm Travel: Up to 35% Scheduled Travel: Based on mission support Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additional information: ProSol is an equal opportunity employer, all interested qualified applicants are encouraged to apply, EEO/D/M/V/F. ProSol welcomes and encourages diversity in the workforce. All your information will be kept confidential according to EEO guidelines.