Operations Team Leader jobs at Nes Holdings - 310 jobs

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

A leading financial institution seeks a Relationship Manager in San Francisco, CA. The successful candidate will have extensive experience in relationship management, sales performance, and a strong client network to drive business growth. You will be responsible for developing new business, managing key client relationships, and ensuring high levels of client satisfaction. A Bachelor's degree in business-related fields is required, alongside significant banking experience. This role offers a competitive salary and a comprehensive benefits package. #J-18808-Ljbffr

A leading financial services company located in Menlo Park is seeking a Director of Sales Development. In this hybrid role, you will build and inspire a high-performance SDR team while implementing innovative prospecting strategies. The ideal candidate brings 3+ years of experience in B2B SaaS sales development and a proven ability to coach top-performing sales professionals. This position offers comprehensive benefits and flexible working arrangements. #J-18808-Ljbffr

The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications/Participations/Swaps, Equipment Leasing, SBA, Post-closing Reviews, Payment Processing, Loan Pledging, Escrow, Account Maintenance, Collateral, Insurance/Flood Tracking, Credit Bureau Disputes, Document Management. This role is responsible for consumer & commercial loan support; and ensuring an efficient workflow process. The Supervisor will provide direction, support, training, and backup to teammates, as needed. Position Accountabilities Live our core values: Caring. Committed. Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers Assist with teammate training and motivation to achieve production goals Demonstrate team-building skills by example Provides support for problem solving, process improvement, and skill development Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions Assist with the development and enhancement of procedures Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes Conduct quality assurance audits to ensure departmental procedures are achieving the desired results Attend required meetings and functions as needed Participate in project activities as needed Collaborate with other Supervisors to ensure partnerships between functional teams Participate in the production tasks performed within the Loan Operations team Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures Report teammate performance issues to the Manager - Loan Operations and participate in performance development plans Manage employee scheduling and approve time cards Other duties as assigned Organizational Relationship This position reports to the Manager - Loan Operations Position Qualifications Education & Experience Undergraduate Degree Preferred or Equivalent Required Minimum of 5 years of business loan processing and document preparation experience Minimum of 5 years of supervisory or management experience Knowledge & Skills Proficiency with MS Office programs High level of accuracy and great attention to detail Ability to build and maintain relationships with internal and external customers Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process Ability to organize work load Excellent customer service skills Excellent oral and written communication skills Detail oriented and quality focused Proven problem solving and decision-making abilities; able to think analytically Able to handle multiple tasks Ability to influence, persuade and motivate In depth knowledge of loan operations, products and documentation Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

A prestigious financial institution is seeking a Managing Director for Life Sciences Coverage in the West Coast Region. This role involves leading a team of bankers to foster profitable banking relationships and ensuring team success in a dynamic environment. Applicants need at least ten years in account relationship management, along with strong sales management abilities and communication skills. The position requires some travel and comes with a comprehensive benefits package, affirming the organization's commitment to diversity and inclusivity. #J-18808-Ljbffr

The idea candidate will oversee safe and proper manufacturing of the company's products. In order to do this, the candidate will troubleshoot issues, ensure the efficient day to day operations of the company, and coordinating a team of production employees to make sure that consistent and quality goods are constantly being produced. Responsibilities Ensure the machinery is functional Make sure that the products and machinery are in line with regulatory standards Lead team members Track metrics Qualifications Bachelor's degree or equivalent experience Proficient in Excel 2+ year supervisory experience Act independently Strong communication skills

The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications/Participations/Swaps, Equipment Leasing, SBA, Post-closing Reviews, Payment Processing, Loan Pledging, Escrow, Account Maintenance, Collateral, Insurance/Flood Tracking, Credit Bureau Disputes, Document Management. This role is responsible for consumer & commercial loan support; and ensuring an efficient workflow process. The Supervisor will provide direction, support, training, and backup to teammates, as needed. Position Accountabilities Live our core values: Caring. Committed. Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers Assist with teammate training and motivation to achieve production goals Demonstrate team-building skills by example Provides support for problem solving, process improvement, and skill development Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions Assist with the development and enhancement of procedures Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes Conduct quality assurance audits to ensure departmental procedures are achieving the desired results Attend required meetings and functions as needed Participate in project activities as needed Collaborate with other Supervisors to ensure partnerships between functional teams Participate in the production tasks performed within the Loan Operations team Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures Report teammate performance issues to the Manager - Loan Operations and participate in performance development plans Manage employee scheduling and approve time cards Other duties as assigned Organizational Relationship This position reports to the Manager - Loan Operations Position Qualifications Education & Experience Undergraduate Degree Preferred or Equivalent Required Minimum of 5 years of business loan processing and document preparation experience Minimum of 5 years of supervisory or management experience Knowledge & Skills Proficiency with MS Office programs High level of accuracy and great attention to detail Ability to build and maintain relationships with internal and external customers Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process Ability to organize work load Excellent customer service skills Excellent oral and written communication skills Detail oriented and quality focused Proven problem solving and decision-making abilities; able to think analytically Able to handle multiple tasks Ability to influence, persuade and motivate In depth knowledge of loan operations, products and documentation Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Overview The Revenue Operations team at Gusto is a full‑stack organization responsible for data, analytics, and operational excellence in pursuit of scaling our revenue growth. The Revenue Analytics team is one functional area, responsible for defining and owning the metrics for scaling our Sales teams and forecasting our performance against company plan. Responsibilities Establish relationships with stakeholders to determine business needs, scoping and delivering solutions through data products Build and maintain sales forecasts, along with establishing KPIs to measure business health and efficiency Utilize data to drive actionable insights that enhance the productivity of Gusto's sales teams, including visibility into quota setting and attainment, incrementality of sales touchpoints, and channel penetration Deliver against a long‑term roadmap for strategic success in Gusto's Direct acquisition efforts Serve as key owner of insights and thought partner to sales leaders across the organization Qualifications Education or work experience in an analytical discipline, or a related technical field 5+ years of experience in an analytics role with exposure to business/finance stakeholders High aptitude and enthusiasm for complex business problems, utilizing modeling and analysis, through tools such as Excel/GSuite Experience with data visualization technologies, e.g., Tableau, Looker, Redash Proactive and autonomous problem‑solver, able to work independently maintaining attention to detail. Able to manage ambiguity, resource dependencies and timelines to optimal outcomes Strong communication and collaboration skills, with an ability to distill technical or complex matters into clear and concise explanations to senior leaders and business stakeholders Compensation and Location Our cash compensation amount for this role is targeted at $157,960 - $193,500 in San Francisco and New York, and $129,975 - $159,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees. Equal Opportunity & Accommodations Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. #J-18808-Ljbffr

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Sr. Manager, Knowledge Base and Data Operations is responsible for building and maintaining the platform's knowledge base, ensuring seamless data ingestion from internal sources (such as Visa dashboards and enterprise data) and external feeds. This role manages taxonomy, quality control, and retrieval-augmented generation (RAG) pipelines to guarantee agents access accurate, up-to-date information. The Sr. Manager collaborates on data governance and bias mitigation, supporting the integrity and reliability of the platform's data assets. Key Responsibilities: Knowledge Base Management: Build, maintain, and optimize the platform's knowledge base to support AI agent operations. Data Ingestion: Oversee data ingestion processes from internal sources (e.g., Visa dashboards, enterprise data) and external feeds, ensuring completeness and accuracy. Taxonomy & Organization: Develop and manage taxonomy structures to enable efficient data categorization and retrieval. Quality Control: Implement quality control measures to ensure data accuracy, consistency, and reliability. RAG Pipelines: Design and maintain retrieval-augmented generation (RAG) pipelines to provide agents with timely, relevant information. Data Governance: Collaborate with stakeholders on data governance policies, ensuring compliance and best practices. Bias Mitigation: Work to identify and mitigate bias in data sources and agent outputs. Collaboration: Partner with tech, product, and business teams to align data operations with platform goals. Continuous Improvement: Monitor data operations, gather feedback, and drive ongoing enhancements to knowledge base and data processes. Documentation: Maintain clear documentation of data ingestion, taxonomy, quality control, and RAG pipeline processes. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Extensive experience in knowledge base management, data operations, and enterprise data environments. Proven ability to design and implement data ingestion pipelines and taxonomy structures. Strong background in quality control, RAG pipelines, and data governance. Demonstrated expertise in bias mitigation and ensuring data integrity. Excellent analytical, problem-solving, and technical skills. Outstanding communication and collaboration abilities. Ability to manage multiple projects concurrently and deliver results in a fast-paced environment. Deep understanding of digital trends, data management technologies, and enterprise platforms. Team player with a collaborative approach and commitment to developing talent. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153,700.00 to 223,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

The Commercial Team Lead II is responsible for the overall performance and management of individual and team's borrowing and non-borrowing portfolio. Typical team will consist of 2-4 bankers, including self. The Team Lead is accountable for developing and implementing a business plan to grow the team's loan, deposit portfolio, while monitoring the portfolio to insure credit quality standards and procedures are met. The Team Lead will be continuing momentum developed by a cohesive, experienced and effective team while mentoring, coaching, and providing support to the group in its loan, deposit and fee income goals. It is expected that the Team Lead II will split time as a producer (70%) and coach (30%). Position Responsibilities Relationship Management (70%) Work closely with internal partners to facilitate the development of new business relationships as well as develop prospects through lead lists and Centers of Influence (COI). Responsible for retaining and expanding existing customer relationships. Develop and maintain a quality loan portfolio, obtaining deposits and cross-selling other Bank products and services along with building strong customer relationships. Maximize bank profitability through appropriate pricing of new loan originations, fee income, and cross selling of all bank products and services, including Treasury Services products. Prepare correspondence, commitment letters, loan memorandums and associated documents as required. Monitor loan portfolio and maintain updated financial information. Expand existing knowledge base of commercial and other products and services, including loan policy, documentation, structuring and regulatory requirements. Ensure the portfolio administration and risk management of each client relationship is in compliance with established credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Identify and successfully capitalize on cross-sell opportunities and makes appropriate referrals. Execute a call program to develop new and existing customer relationships and to identify potential customers and develop prospect lists. Maintain pipeline of existing relationships and new prospects. Collect and maintain financial information on borrowers and interact with customers to ensure that all banking needs are being met. Provide financial advice to customers and profitably sell appropriate products and services to those prospects and clients. Work with Treasury staff to solicit treasury services and deposit accounts. Prepare correspondence, commitment letters, and loan memorandums and associated documents as required. Ensure that own work is in compliance with applicable policies, procedures, laws, regulations and guidelines. Participate in organizations and projects to establish referral contacts and Centers of Influence (COI) within the community. Other Duties as Assigned Leadership/Management (30%) Assist in mentoring teammates, to include credit analysis, financial spreading and underwriting. Regularly meets with team of bankers to ensure that individual goals and objectives are set, monitored and met in support of the Bank's strategic plan related to market penetration and production. Assist team to call on non-customers; negotiate transactions; cross sell the Bank's products and services; and obtain approval for new loan requests. Ensure timely and thorough monitoring of all credits in individual portfolio, as well as assigned team members portfolio's Provide timely response to requests for extension of credit by approving loans within established lending limit or make recommendations on loans requiring higher approval authority. Provide direct reports with proper tools and authority to execute their assigned functions. Develops skills of team through goal setting, coaching, problem resolution, delegation, training, counseling and performance management. Assist manager and works collaboratively with Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. Accountable for the establishment and management of team's individual goals. Provide regular ongoing coaching and performance feedback to team. Coach team members to successfully navigate through the sales negotiation, underwriting, approval, documentation and closing processes. Organizational Relationship This position typically reports to a Commercial Group Leader, Market President or Regional President Position Qualifications Education & Experience Bachelor's degree in Business, Economics or Finance preferred, or equivalent banking experience Minimum of 7 years' experience as a commercial banker Previous leadership experience preferred Knowledge & Skills Strong credit skills evident Possesses excellent C&I lending and product knowledge and organization skills Ability to service and originate real estate and more challenging and complex C&I loans Ability to make knowledgeable loan decisions based on information supplied by the customer verified through a rigorous underwriting process, strong ability to structure loans Demonstrates effective problem solving and excellent collaboration and inter-personal communication skills Proven track record with sales and new business development in conjunction with exceeding sales goals. Ability to work well in a sales driven environment. Excellent organizational skills, initiative, dependability and ability to work with minimal direction Knowledge of applicable laws and regulatory compliance related to commercial lending Proficient computer skills with good working knowledge of Microsoft Office programs including Excel, Word and Outlook. Strong professional writing skills Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for daily foreclosure, bankruptcy and litigation activity, which includes working with bank attorneys, borrowers, and third parties. Collection of residential mortgages, and Home Equity Lines of Credit minimizing potential losses on delinquent loans. In compliance with Fair Debt Collections Practices Act (FDCPA) and other regulations, initiate outbound loss mitigation efforts to resolve delinquency or assist the borrower with options available to bring the account current. Analyze customers' situations and collateral risks to present alternative solutions such as forbearance plans, repayment plans, payment deferrals, pre-foreclosure/short sales, and deed in lieu. Submission, tracking and reconciling of late-stage delinquent loans, including recommendation for foreclosure when appropriate. Provide technical and procedural support and direction to Mortgage Loss Mitigation team members. ESSENTIAL FUNCTIONS Manage late-stage delinquent loan inbound, outbound, and follow-up calls with borrowers to ensure quick and effective solutions are provided to each borrower. Counsel and guide customers to achieve workout alternates based on their circumstances. Comply with the FDCPA and other local and federal regulations. Adhere to Cathay Bank's policies and procedures. Review Borrower Response Packages for assistance to determine if they are complete and perform pre-underwritten review of documents provided. Contact delinquent borrowers to review approved loss mitigation options as well as preparation of letters for approval, missing documents, and notice of action taken. Collaborate with the manager on recommended pre-foreclosure reviews as well as participate in monthly management meetings. Prepare foreclosure files for set-up on the core collection system. Provide attorney with accurate foreclosure figures, including reinstatement figures which will be provided to external parties by the attorney. In addition, provide the attorney with accurately executed documents as requested. Responsible for bankruptcy filing reviews, preparing transmittals to attorneys, and servicing or further legal actions. Assist with training new hires, as needed. Assist in processing successor in interest, short sales, seed in lieu, or any other legal issues. Prepare monthly reporting, including delinquency, foreclosure, bankruptcy and other activities. Assist in preparation of risk rating and accrual recommendations. Provide assistance and guidance to Mortgage Loss Mitigation Team members. Meet department standards as they relate to daily productivity metrics. Performs additional projects and duties as assigned by management. QUALIFICATIONS Education: High school diploma or equivalent. 3-year experience in mortgage loss mitigation, foreclosure, and bankruptcy processing. Understanding of debt collections in any stage of delinquency. Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. Strong analytical, problem solving and mathematical skills. Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Skills/Ability: Strong organizing and problem-solving skills; good written and verbal communication skills; must be able to adapt well in a fast-paced and constantly changing business environment; PC proficiency; demonstrated ability to work in a team-oriented environment and provide good customer service. Bilingual English/Chinese is a plus. OTHER DETAILS $33.65 - $43.27 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries. TEAM OVERVIEW KKR's Technology team is responsible for building and supporting the firm's technological foundation. Technology is regarded as a key business enabler at KKR and is an important accelerator for global scale and business process transformation. We drive a culture of excellence through efficient workflow automation, the democratization of data, and the strategic implementation of emerging technologies to consistently serve our business needs. POSITION SUMMARY A Site Lead is responsible for ensuring exceptional end-user and site technology operations globally. This role combines hands-on endpoint lifecycle management, proactive end user support, executive-level service delivery, and oversight of office infrastructure. You'll drive reliability, automation, and consistency across the device ecosystem, while leading local technology initiatives and ensuring a seamless digital experience for all employees - from standard users to C-level executives. This role reports to the regional head. RESPONSIBILITIES * Deliver concierge-level, high-discretion support to C-level executive devices, meetings, travel and home office setups. * Collaborate with global executive support leads to uphold elite service standards. * Provide white-glove support across all channels (service desk, email, Teams, phone, walk-up). * Serve as the site technology lead responsible for day-to-day operation and uptime of all on-premises systems. * Oversee global device lifecycle management - imaging, deployment, configuration, and reclamation of endpoint hardware. * Provision and manage devices using Intune, JAMF, and Autopilot, ensuring zero-touch deployments. * Collaborate with Procurement for asset tracking, logistics, and shipping of hardware. * Support MDM platforms, enforce compliance baselines, and partner with InfoSec to uphold corporate security standards. * Act as the frontline engineer resolving issues related to devices, applications, access, and support infrastructure deployments and changes. * Escalate complex incidents to L3 or engineering teams and assist with root cause analysis and resolution. * Document recurring fixes, create knowledge base articles, and contribute to continuous support process improvement. * Set up and troubleshoot AV rooms, critical executive events, and hybrid meeting technology. * Support infrastructure, wireless access points, and IDF rack-and-stack activities. * Collaborate with network and infrastructure engineers to implement changes, perform testing, and validate results. * Lead local IT projects including migrations, deployments, and pilot programs for new technologies. QUALIFICATIONS * 5+ years of experience supporting senior executives, endpoint management, or site operations within enterprise environments. * Proven expertise with Windows, mac OS, and mobile platforms, including automation and zero-touch deployment. * Strong knowledge of MDM solutions (Intune, JAMF), O365, Active Directory, Zoom, and related SaaS tools. * Hands-on experience with technology in IDF rooms, network devices, AV technologies, and conference room setups. * Exceptional communication, organization, and customer service skills, especially in executive-facing contexts. * Ability to operate autonomously, manage competing priorities, and deliver consistently high-quality results. This is the expected annual base salary range for this Menlo Park-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range $125,000 - $145,000 USD KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. Create a Job Alert Interested in building your career at Careers at KKR? Get future opportunities sent straight to your email. Create alert

Reports To: Loan Processing Manager Overview: The Processing Lead at American Pacific Mortgage will oversee the daily operations of the processing team, ensuring smooth and efficient loan processing from application to closing. This role will involve leading and mentoring a team of processors, ensuring compliance with regulations, and maintaining exceptional service standards. Key Responsibilities: Lead and oversee the processing team, ensuring compliance with company policies and industry regulations. Coordinate with loan officers, underwriters, and other departments to ensure timely and accurate processing of loan applications. Review loan files for completeness, accuracy, and compliance with regulatory requirements. Provide training and guidance to junior processors, enhancing team performance and knowledge. Monitor pipeline status and ensure that loans are processed efficiently, minimizing delays. Review and resolve any issues or concerns that arise in the loan processing cycle. Qualifications: 3+ years of experience in mortgage loan processing. Strong knowledge of loan products, regulations, and guidelines. Excellent leadership and organizational skills. Proficiency with loan processing software (e.g., Encompass, Calyx).

The Team We are seeking an Operations Site Lead to join American Tower's Network Operations department. The Operations Site Leads are American Tower's frontline representation in the field with customers, vendors, and landowners and support the Network Operations department as well as various interdepartmental objectives. Day to day you will collect data from all assigned tower assets while maintaining high standards of data quality. You will use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). As an Operations Site Lead, you will partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. What You Need to Succeed High school diploma or equivalent required; Bachelor's degree preferred. Minimum 2 years of work experience in telecommunications or a related field required. Must be at least 21 years old, have a valid driver's license, have a demonstrated safe driving record, and be able to travel extensively by car or truck. Must have, or within a year of hire obtain, FAA Part 107 Certification to operate UAS. Vendor management experience, real-estate management experience, or a civil construction background preferred. Knowledge of radio transmitters, receivers, antennas, radio frequency, wireless, or ethernet backhaul experience preferred. Ability to use discretion when setting priorities and resolving issues in accordance with Company best practices and standards. Strong computer skills, including Microsoft Word and Excel; ability to use additional Company software applications. While performing the role, you will need to lift up to 60 lbs. and be able to traverse developed and undeveloped construction sites. Approximately 40% overnight travel may be required in support of the position's responsibilities. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $28.85 - $38.46 hourly, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more ************************************************* What You Can Offer Us Perform routine site audits on assets in an assigned area/zone in an efficient and cost-effective manner, utilizing UAS and other data collection tools. Ensure all assets in said area/zone meet safety, compliance, and asset integrity standards through implementation of the Company's Standard of Care and other management policies by identifying and documenting discrepancies and following through on needed remediation. Effectively engage with customers and vendors to manage projects, ensuring timelines and safety standards are met during pre-construction meetings and post-construction site walks and when gathering and processing closeout data for customer construction and internally generated projects. Meet customer service level agreements by responding quickly to any issues with the Company's back-up generators, fiber- based networks, or emergency response to critical events. Approximately 75% of time role will be performed outside of a conventional office environment visiting assets in a Company vehicle. Other duties as assigned.

Facilities Field Site Operations Manager REPORTS TO: Senior Director, Facilities STATUS: Full-time/Exempt COMPENSATION: $110-140K Annually Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership - meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. OUR VALUES Kindness : We act with empathy toward others. Passion : We ignite change to fulfill our mission. Excellence : We deliver exceptional service to our communities. POSITION OVERVIEW The Facilities Field Operations Manager plays an integral role in site support and management through direct engagement with site managers, staff, vendors and contractors at HomeFirst sites. This role works closely with multiple internal and external stakeholders to address daily site and facilities challenges, while identifying and executing opportunities to make meaningful and continuous improvements to operations. Current portfolio includes affordable housing communities, shelters and emergency interim housing sites. REPORTING RELATIONSHIPS The position will report to Senior Facilities Director. PRIMARY RESPONSIBILTIES Improve the delivery of high-quality facilities services to HomeFirst sites by observing and reporting on performance and experience from an on-site-user perspective. Represent Facilities in matters related to facility work orders, security, and life safety issues, work with EH&S manager for other areas of assistance. Regular Site Inspections and related reports. Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections. Perform and document regular and ongoing Site Safety Inspections, recommend repairs or changes to service, and oversee actions and processes to closure. Provides formal weekly summary and status(s) to Senior Facilities Director. Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, processes, and regulatory requirements. Creates Preventive Maintenance Action Plans Schedules as needed. Leads and uses CMMS software for development of maintenance schedules. Documents all inspections, findings, and action plans to resolve findings through CMMS and provide formal updates and reports of progress, risk management, and project closures to the Senior Facilities Director. Assists Facilities Manager in troubleshooting and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, and all items affecting facilities, services, and life safety. Collects and analyzes a variety of complex data and information, including utility costs, usage, facilities, and equipment. Performs statistical analysis, cost-benefit analysis, and summarizes findings in applicable reports or other communication mediums. Provides recommendations, action plans, and implements approved projects to improve utility costs, efficiencies, and usage based upon data and statistical analysis. Collaborates and assures site managers through regular, timely, and ongoing communications that Facilities are effectively tracking and resolving all facilities issues through local engagement on high priority issues, prior to escalation. Build and maintain quality professional relationships with sites to gain a detailed understanding of their specific operational needs; assist in the timely development, continuous improvement, and implementation of solutions to meet those needs. Leads and models proactive management of facilities services to sites Maintain cognizance of work being done by new or ongoing third-party vendors or contractors at sites such as new build construction projects, site decommissionings, repairs, improvements, or other projects. Identifies and reports risks. Represent facilities in the acceptance of such projects into the Facilities portfolio. Ensures, reviews, and documents appropriate permits and clearances with regulatory authorities and/or responsible agencies. Demonstrate Facilities' commitment to consistent high-quality service through ongoing scheduled and unscheduled quality assurance visits and inspections. Develop effective business relationships with vendors and contractors to achieve seamless, high-quality service and advantageous pricing. Communicates findings and recommendations clearly; couple insights with actionable conclusions to drive business decisions; manages and tracks approved projects on-time and within budget. Develops, maintains, and reports Facilities Field Operations KPIs to Senior Facilities Director on a bi-weekly basis. Documents and maintain Facilities Field Operations procedures. Performs ad-hoc projects and other duties assigned. 75% travel within the assigned geographic area of responsibility in Santa Clara and Sonoma Counties. BENEFITS HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer ORGANIZATIONAL EQUITY STATEMENT At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level. HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law. HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know. Qualifications QUALIFICATIONS (YOU HAVE) 5+ years of experience in facilities management, maintenance management, or building maintenance trades required Sustainability in Facilities Management and maintaining currency in sustainable practices Commercial property and related industry Best Practices Working knowledge of Construction and its related trades, such as, plumbing, electrical, HVAC, structural, etc. Possesses specific knowledge of facilities management, general knowledge of building maintenance trades, prevailing wage, and Cal/OSHA. Working understanding commercial facilities preventative maintenance, preventative maintenance methodologies, preventative maintenance best practices, and use of CMMS software. Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes. Project management principles. Valid CA Drivers License and ability to be added onto the agency insurance

Richmond, Virginia;Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (**************************************************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. **Line of Business Description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Responsibilities:** + Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports + Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures + Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager + Monitor work flow and team progress, provide feedback to manager/team + Monitor escalations received from Lines of business and response in timely manner + Coordinate with other sites/regions to ensure daily SScOE goals are met + Provide training to new hires and up skill training to existing associates + Ensure existing training is updated appropriately to adjust for changes in environment over time + Participates in projects as required + Resolves day-to-day problems and executes deliverables within the business unit + Provides functional expertise knowledge to projects or initiatives relating to the business unit + Manages team workload and provides general oversight and direction to team + Maintains internal, operational, and financial controls and works within risk appetite of the business unit + Reviews processes to ensure they are efficient and implements process improvement opportunities + Schedule is Monday - Friday 11pm - 8am **Required Qualifications:** + Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience + Analytical and detail oriented. + Highly motivated to succeed in a fast-paced environment + Ability to prioritize, use own initiative and be flexible + Good oral and written communications skills. + Ability to work under pressure, meet deadlines and navigate change + PC proficiency and excellent Keyboarding/Typing skills. + Ability to work independently, as well as, within a team. + Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach + Knowledge of Excel, Word, Outlook + Overtime as required + Schedule is Monday - Friday 11pm - 8am **Desired Qualifications:** + 1+ year leadership experience + Experience in Global Banking & Markets business process + Excels in working among diverse viewpoints to determine the best path forward + Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions + Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language + Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization + Is intellectually curious; constantly seeks to learn and advance his/her knowledge + Team player attitude, enthusiasm and commitment + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world **Skills:** + Attention to Detail + Collaboration + Customer Service Management + Customer and Client Focus + Fraud Management + Active Listening + Administrative Services + Business Operations Management + Data Collection and Entry + Quality Assurance + Client Management + Coaching + Performance Management **Shift:** 3rd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. Line of Business Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager Monitor work flow and team progress, provide feedback to manager/team Monitor escalations received from Lines of business and response in timely manner Coordinate with other sites/regions to ensure daily SScOE goals are met Provide training to new hires and up skill training to existing associates Ensure existing training is updated appropriately to adjust for changes in environment over time Participates in projects as required Resolves day-to-day problems and executes deliverables within the business unit Provides functional expertise knowledge to projects or initiatives relating to the business unit Manages team workload and provides general oversight and direction to team Maintains internal, operational, and financial controls and works within risk appetite of the business unit Reviews processes to ensure they are efficient and implements process improvement opportunities Schedule is Monday - Friday 11pm - 8am Required Qualifications: Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience Analytical and detail oriented. Highly motivated to succeed in a fast-paced environment Ability to prioritize, use own initiative and be flexible Good oral and written communications skills. Ability to work under pressure, meet deadlines and navigate change PC proficiency and excellent Keyboarding/Typing skills. Ability to work independently, as well as, within a team. Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach Knowledge of Excel, Word, Outlook Overtime as required Schedule is Monday - Friday 11pm - 8am Desired Qualifications: 1+ year leadership experience Experience in Global Banking & Markets business process Excels in working among diverse viewpoints to determine the best path forward Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization Is intellectually curious; constantly seeks to learn and advance his/her knowledge Team player attitude, enthusiasm and commitment Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Skills: Attention to Detail Collaboration Customer Service Management Customer and Client Focus Fraud Management Active Listening Administrative Services Business Operations Management Data Collection and Entry Quality Assurance Client Management Coaching Performance Management Shift: 3rd shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. Line of Business Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: * Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports * Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures * Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager * Monitor work flow and team progress, provide feedback to manager/team * Monitor escalations received from Lines of business and response in timely manner * Coordinate with other sites/regions to ensure daily SScOE goals are met * Provide training to new hires and up skill training to existing associates * Ensure existing training is updated appropriately to adjust for changes in environment over time * Participates in projects as required * Resolves day-to-day problems and executes deliverables within the business unit * Provides functional expertise knowledge to projects or initiatives relating to the business unit * Manages team workload and provides general oversight and direction to team * Maintains internal, operational, and financial controls and works within risk appetite of the business unit * Reviews processes to ensure they are efficient and implements process improvement opportunities * Schedule is Monday - Friday 11pm - 8am Required Qualifications: * Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience * Analytical and detail oriented. * Highly motivated to succeed in a fast-paced environment * Ability to prioritize, use own initiative and be flexible * Good oral and written communications skills. * Ability to work under pressure, meet deadlines and navigate change * PC proficiency and excellent Keyboarding/Typing skills. * Ability to work independently, as well as, within a team. * Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach * Knowledge of Excel, Word, Outlook * Overtime as required * Schedule is Monday - Friday 11pm - 8am Desired Qualifications: * 1+ year leadership experience * Experience in Global Banking & Markets business process * Excels in working among diverse viewpoints to determine the best path forward * Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions * Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language * Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization * Is intellectually curious; constantly seeks to learn and advance his/her knowledge * Team player attitude, enthusiasm and commitment * Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. * Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base * Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Skills: * Attention to Detail * Collaboration * Customer Service Management * Customer and Client Focus * Fraud Management * Active Listening * Administrative Services * Business Operations Management * Data Collection and Entry * Quality Assurance * Client Management * Coaching * Performance Management Shift: 3rd shift (United States of America) Hours Per Week: 40

About the Opportunity: Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end solutions for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. Learn more at *************************************** About Toppan Merrill Essential Duties and Responsibilities Apply technical & tactical expertise in the execution of daily and special client projects. Develops and implements standard operating process in area of responsibility. Recommends and determines the scope of client driven projects and outlines a plan of action. Modifies and scopes service solutions to help internal/external clients better manage day to day operations. Estimates and manages project schedules and budgets. Reviews operations and testing of models to ensure adequacy or determine needs for reformulation. Effectively diffuses complex client situations and promotes Toppan Merrill as a whole while in the execution of the project. Research and resolve customer problems, recommending modification to the product/service line. Demonstrates clear and timely communication, establishing trust with client and internal stakeholders. Collaborates with outside teams on new projects and assists on product/platform launches. Displays through advance knowledge and execution, they are a subject matter expert in the products produced and the platforms used in delivering to our clients. Provides effective leadership through shared goals, motivating others with support, and fostering a collaborative environment. Minimum Education Bachelor's Degree or equivalent of education and experience Minimum Experience 7-10 years related experience in client services environment in printing and fulfillment related industry We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $28-$35 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual pay may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Toppan Merrill strives to provide our employees and loved ones with competitive benefits including: Enhanced Medical, Dental, Vision and Life insurance for employees and dependents Employer Contribution to 401K Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. Paid parental leave Paid community involvement/volunteer days Wellness Resources and Employee Assistance Programming Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.