New Bridge Medical Center Remote jobs - 43 jobs

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (ServiceNow). This position will offer a remote working schedule. Responsibilities A day in the life of an ITSM Developer/Reporting Analyst with Hackensack Meridian Health includes: Design and administer the ITSM platform (ServiceNow), deploy applications, build service catalogue items, develop workflows, configure integrations and monitor performance. Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate systems with ServiceNow using management, instrumentation, and discovery (MID) server, web services, chatops, email and other relevant technologies. Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Design, implement and maintain reporting dashboards for ITSM processes. Develop supporting materials to ensure all stakeholders understand how to utilize the dashboards and leverage the information reported. Provide insight and intelligence into IT service performance utilizing the ITSM tool data and variety of business intelligence analytic tools. Recommend new Key Performance Indicators (KPI) for evaluating and analyzing process, vendor and service performance. Develop Service Level Agreement (SLA) scorecards and reports. Works with key stakeholders to understand and document reporting needs. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience. Minimum of 4 or more years of experience with complex reporting, database views, metric definitions, and responsive dashboards for service management. Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP and ODBC. Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB. Proven analytical and problem-solving abilities. Experience presenting ideas and solutions in non-technical, business-friendly terms. Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. Customer service oriented with excellent written and verbal communication skills. Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills. Strong proficiency with Google Workspace. Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products. Strong data analytics skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining. Education, Knowledge, Skills and Abilities Preferred: IT delivery with solid understanding of Windows and Chrome platforms, Citrix, Oracle Business Intelligence/Analytics, networking and security technologies. Experience in Robotic Process Automation (RPA) tools such as UiPATH. Strong understanding of ServiceNow technologies/modules is a strong plus. Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus. Licenses and Certifications Required: ITIL V3 Foundation or ITIL 4 Foundation Certification. Licenses and Certifications Preferred: ServiceNow System Administrator Certification. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $95,555.20 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Manager, Patient Financial Counseling for Hackensack Meridian Health (HMH) hospitals is responsible for the daily operation of the Financial Counselors, related services, applications, and vendors throughout the HMH Hospital network. The Manager ensures patients are receiving appropriate financial assistance, education, and support as needed. Assists with financial needs for uninsured patients, international patients, and the insured population as well. Responsible for ensuring financial clearance of patients prior to scheduled services. Responsible for the management, training and development of team members. Manages vendor relationships and ensures vendors are compliant with all workflow processes. Ensures HIPAA compliance. *This is a Hybrid Role - Manager would need to be on site 2x per week and could work from home 3x per week. The position oversees team members located across the network so you may occasionally need to go to locations throughout the network for on site visits. Responsibilities A day in the life of a Manager, Patient Financial Counseling at Hackensack Meridian Health includes: Provide financial counseling services and complete financial agreements in accordance with policies; receive referrals from Patient Access and clinical leaders. Track and audit agreements for compliance. Provides financial estimates for International patients in accordance with policy; ensures accuracy of the related calculations, clear and timely communication, and constant account monitoring for those who travel to our facility for services. Works closely with the Director of Global Medicine to provide financial documents and bills as required by International sponsors and Embassies. Maintains regular communication with a patient and clinical team regarding the treatment plan; includes, modifications to the plan, and anticipated pharmacy items and doses. Audits accuracy of demographic and insurance information to ensure maximum reimbursement in accordance with our collection policy. Provide estimates for uninsured patients; work closely with the clinical leadership to obtain a comprehensive treatment plan; obtains charge information as needed from all ancillary departments. Monitor self-pay calculations and related communication to patients to ensure they are being provided in accordance with policy. Oversee the eligibility screening for Medicaid and Charity care; work closely with the Financial Assistance team to appropriately assist and schedule patients for appointments in that office. Monitors staff productivity, including all EPIC related work queues and system actions; ensures timely completion of duties and establishes performance standards for the team members. Plans, coordinates, and schedules the daily operations of the department in compliance with HMH policies. Liaison with Commerce Bank regarding the payment plan enrollment portal, related access and training needs. Responsible for reconciling portal accounts and balances. Maintains current departmental policies and procedures. Ensures team members are trained on procedures and requests additional training as needed. Ensures the department meets all HMH goals and that the departments are operating efficiently and accurately. Department goals are consistent with overall directives of the Revenue Cycle goals. Ensures the entire team performs consistently and productively. Identifies needs for training and process improvement. Mentors team members for future advancement. Manages staffing levels and workloads, hires, trains, evaluates and provides disciplinary actions. Conducts huddle meetings with team members. Works closely with vendors and HMH IT to identify and address issues. Handles patient/team member issues professionally and resolve within a timely manner. Responsible for interviewing, hiring, and termination of team members in accordance with corporate policies and procedures. Maintains accurate time & attendance records in accordance with corporate policies. Completes the written performance evaluations for team members; assists them with goal development. Evaluates actual versus planned performance and metrics, presents and communicates missed opportunities; utilizes patient statements and bad debt data for such purposes. Builds relationships with departments and operations staff to obtain and analyze additional information to improve workflows and the overall patient experience. Monitor incoming and outgoing phone calls, timeliness of responses and overall quality of the service provided. Oversee outreach to patients with balances in the dunning cycle, in regard to facilitating payment and explaining payment options. Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations. Assesses the impact of new regulations or requirements, and acts as a resource to clinical departments regarding those requirements; discusses ideas with Senior Leadership. Performs or delegates the ordering of general supplies. Complies with all procedural workflows and departmental policies and procedures as identified. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). Adheres to HMH Organizational competencies and standards of behavior. Open telecom and IT tickets as needed via Footprints for team members and vendors; follow through as needed. Provides patient education regarding their insurance benefits, eligibility, and expected out of pocket expenses. Provides supplemental customer service as needed. Also, assist patients who are enrolled in Research Studies and require additional explanation of coverage. Acts as a liaison with the Cardinal Health drug replacement program for patients in need. Qualifications Education, Knowledge, Skills and Abilities Required: Bachelor's degree, preferably in accounting/business/healthcare administration. Minimum of 4 or more years of experience in a revenue cycle position. Proficiency with insurance plans and determining patient out of pocket responsibilities. Ability to travel among the HMH facility locations, as needed. Excellent written and verbal communication skills. Proven analytical and interpersonal skills. Ability to work independently and multitask. Experience providing supervision or oversight of a team. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: Master's degree. Prior experience with Epic. Experience counseling patients regarding financial obligations and providing related education. Bilingual in Spanish. Familiar with eligibility requirements for NJ Medicaid and Charity Care. Licenses and Certifications Preferred: Presumptive Eligibility (PE) Certification. Epic Hospital Billing (HB) Certification. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Starting at $131,144.00 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Applications Analyst III gathers business requirements, conducts needs assessments, and develops functional specifications and build to ensure that developed information technology solutions support business objectives. This level works with little or no supervision and acts as a resource for lower level Application Analysts. This position is mostly remote and will require you to be work every Tuesday in the Edison, NJ Office. Epic HIM certification and 3M certification are required. Responsibilities A day in the life of a Applications Analyst III at Hackensack Meridian Health includes: * Ability to effectively share knowledge with and mentor lower level Application Analysts. * Installs/upgrades new/existing applications and components, configures application settings, and validates work performed by lower level Application Analysts. * Assists in the coordination of end user support activities. * Attends, participates in, and contributes to meetings throughout the facility. Coordinates and runs meetings within the IT department. * Provides go-live support for users on new applications, modules, and functionality. * Oversees and/or performs analysis of necessary application modifications and works with IT associates and/or the vendor to coordinate the modification. * Analyzes business/clinical needs and requirements. * Interprets end user requirements by fully discussing potential options and helping client move towards optimal solution. * Evaluates the operational workflow that is applied to the system. * Creates system specifications from user requirements. * Creates test plans and tests new systems, version upgrades, and any system modifications. * Documents all outcomes of testing. Reviews lower level Application Analyst s test plans and documented outcomes for consistency and thoroughness. * Responsible for application implementation, troubleshooting, and support. * Presents oral and written communications to project teams and other departments. * Handles complex issues and problems, and refers only the most complex issues to higher-level staff. * Updates system, operational, and department documentation. * Recommends areas for process improvements. * Provides on-call support for applications. * Provides input into policy and procedure redesign. * Functions as a preceptor for new staff in the department. * Performs other related duties incidental to the work described herein. * Lifts a minimum of 20 lbs., pushes and pulls a minimum of 20 lbs. and stands a minimum of 4 hours a day. * Adheres to the Medical Centers Organizational Competencies and Standards of Behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * Bachelors degree or equivalent years of experience. * Minimum of 3 years of IT experience preferably in healthcare or related field OR 2 Years of IT experience and 2 years of clinical experience. * Possesses comprehensive knowledge of subject matter. * Works independently and effectively manages time with little or no supervision. * Strong desktop skills including Word, Excel, PowerPoint, Visio and Outlook. * Effective oral and written communication. * Creates and maintains clear, concise documentation. * Collaborates with other team members across the department. * Demonstrates self-direction. Education, Knowledge, Skills and Abilities Preferred: * Bachelors degree. Licenses and Certifications Required: * Epic and/or other relevant certification(s) or where applicable, other relevant applications experience. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $95,555.20 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

The Advanced Practice Nurse (APN) utilizes a patient-centered coordinated care model, demonstrating competencies in leadership, direct clinical practice, consultation/collaboration, coaching/guiding, research, and ethical decision-making. The APN works collaboratively with the practice/hospital team to assess, plan, and implement care for individuals with health and safety needs. Palliative/hospice experience preferred Responsibilities Performs and documents accurate, complete, and relevant history and physical assessments appropriate for the patient's age, gender, and clinical problem. Orders, performs, and interprets laboratory tests and diagnostic studies/procedures in collaboration with physicians and consultants as appropriate. Manages general medical and surgical conditions based on comprehensive knowledge of etiologies, risk factors, pathophysiology, and the indications and contraindications of pharmacologic agents and other treatment modalities. Prescribes medication safely and effectively in accordance with best practices, hospital policy, and NJ regulations, providing patient education as needed. Seeks opportunities to promote Hackensack Meridian Health (HMH) APN practice recognition (locally, nationally, and internationally) through conferences, publications, and presentations. Provides care that is patient- and family-centered, compassionate, and effective for the promotion of health and treatment of disease. Practices as a healthcare provider according to the rules and regulations of the Medical Staff and bylaws as outlined in the delineation of privileges. Adheres to HMH nursing protocols, standards of care, and disease-specific quality indicators. Applies evidence-based and value-based medicine to systematically analyze and improve patient care practices and outcomes. Evaluates patient/family transition of care planning, considering resource utilization, cost, quality, safety and self-management promotion for chronic conditions. Demonstrates clinical expertise through advanced assessment and procedural skills pertinent to the practice specialty. Completes medication reconciliations as appropriate. Participate in annual APN peer review. Translates `best practice' into clinical practice by evaluating current protocols and standards of care. Provides culturally sensitive and educationally appropriate health management education to patients and families. Facilitates consistent, coordinated care and clear communication among all members of the healthcare team through participation in daily interdisciplinary rounds. Serves as an advocate for patients and families, identifying and addressing obstacles to care progression and escalating issues as appropriate. Serves as a clinical resource for the multidisciplinary team by addressing clinical, process, and system improvement opportunities. Participates in organizational and departmental meetings, committees, and workgroups as necessary. Demonstrates the highest level of accountability for professional practice and adheres to ethical principles regarding patient confidentiality, informed consent, and adverse outcomes. Collaborates with medical staff to support nursing-led protocols. Mentors other APNs, precepts students in APN programs and participates in educational programs for nursing as a clinical expert. Identifies patient/family educational needs and collaborates to implement appropriate teaching materials. Facilitates and participates in nursing educational programs as a clinical expert. Promotes a collaborative work environment supporting the organizational mission, behavior expectations, values, and pillars. Promotes innovation by integrating new clinical knowledge into practice. Participates in clinical research activities and disseminates findings through practice, education, presentations, and publications. Identifies ethical care issues and coordinates interdisciplinary meetings to resolve them. Adheres to the legal framework and scope of practice defined by the NJ Division of Consumer Affairs, ensuring compliance with all applicable statutes and professional standards. Comply with HMH and department-specific scope of services, policies and procedures as applicable to role. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications Required Qualifications Education: Must hold a Master's or Doctorate degree from an NLN/AACN accredited Nurse Practitioner program. Licensure & Certifications: Current, unrestricted NJ State Professional Registered Nurse License. Current, unrestricted NJ Advanced Practice Nurse License. National board certification as a Nurse Practitioner from the AANP or ANCC. Valid prescriptive authority in New Jersey, including active CDS and DEA registrations. Current Basic Life Support (BLS) certification from the American Heart Association (AHA). Knowledge, Skills & Abilities: Proven experience in a relevant patient care setting. A collaborative practice agreement with a staff physician must be in place. Active National Provider Identifier (NPI). Excellent written and verbal communication skills. Proficiency with computer platforms, including Microsoft Office and/or Google Suite. A demonstrated commitment to maintaining clinical competencies through ongoing education and practice. Preferred Qualifications Certifications: Current Advanced Cardiac Life Support (ACLS) certification. Starting Minimum Rate Minimum rate of $156,249.60 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Remote Supervisor - Hospice Room and Board Schedule: Monday through Friday, 8:00am to 5:00pm Minimum 2 years experience in hospice operations, Medicaid billing, eligibility management, or related revenue cycle work. Strong understanding of Medicaid R&B requirements, facility billing, and GIP workflows. Previous supervisory or team lead experience. Agency: Alternate Solutions Health Network, LLC SUMMARY The Supervisor, Hospice Room and Board leads the enterprise processes that support Medicaid room and board (R&B) eligibility, rate management, facility invoice validation, and payment for all hospice agencies. This role supervises the Hospice Ancillary Specialists who manage daily R&B workflows and ensures the accurate application of state Medicaid rules, facility contracts, and organizational policies. The Supervisor maintains current knowledge of R&B requirements across all operating states, ensures timely and accurate payment to contracted facilities, and partners with Revenue Cycle, Finance, Operations, and Compliance to optimize processes and performance. This position plays a key role in regulatory compliance, financial accuracy, and maintaining strong relationships with external facilities and state Medicaid entities. KEY RESPONSIBILITIES Team Leadership & Workflow Oversight Supervise and guide a team of Hospice Ancillary Specialists managing Medicaid room and board eligibility verification, facility billing coordination, and Routine/Respite/GIP-level invoice processing. Provide day-to-day oversight of workload distribution, productivity, accuracy, and timely completion of R&B workflows. Participate in employee selection, onboarding, performance evaluations, and coaching. Communicate expectations clearly and consistently, ensuring staff understand priorities, SLAs, and responsibilities. Ensure department coverage for PTO and schedule needs. Manage timecards, approvals, and administrative tasks for direct reports. Room & Board Program Management Maintain the payer information, Medicaid R&B rules, rate structures, managed Medicaid requirements, and documentation standards across all states of operation. Ensure accurate application of facility contracts, Medicaid eligibility rules, and rate methodologies. Oversee verification of patient liability/share-of-cost requirements where applicable. Serve as primary point of escalation for complex cases involving facilities, Medicaid agencies, or managed care plans. Financial Accuracy & Invoice Review Oversee timely and accurate review, validation, and payment of facility invoices for R&B, Respite and GIP services. Partner with Finance/Accounting to ensure proper reconciliation and month-end accuracy. Push contracted facilities to follow proper billing methodology; resolve billing disputes. Ensure accurate application of Medicaid rates, retroactive adjustments, and contract terms. Regulatory Compliance & Policy Alignment Maintain up-to-date knowledge of Medicaid regulations, CMS guidelines impacting R&B, and state-specific requirements. Ensure internal compliance with payer rules, HIPAA, and organizational policies. Collaborate with Compliance to maintain accurate SOPs and update processes based on regulatory changes. Lead or support R&B-related audits and respond to compliance inquiries. Operational Collaboration Work cross-functionally with Revenue Cycle, Finance, Operations, Contracting, and Compliance to support R&B workflows. Communicate professionally with facilities, Medicaid agencies, contracted partners, and internal leaders to resolve issues and maintain strong relationships. Participate in meetings, in-service training, and strategic initiatives as required. Reporting & Performance Improvement Develop and maintain reporting tools to monitor invoice aging, error rates, payment timeliness, and workflow productivity. Provide routine updates to leadership and identify trends that require process improvement. Implement scalable, sustainable workflows aligned with enterprise operational goals. Other Duties Support cross-department projects and initiatives as needed. Perform other duties as assigned. MANAGEMENT RESPONSIBILITIES Directly supervise Hospice Ancillary Specialists. Oversee day-to-day team operations, workflow assignment, problem resolution, and performance outcomes. Participate in hiring, evaluation, coaching, and disciplinary processes as required. Ensure department coverage and quality standards are consistently met. Collaborate with Manager/Director in setting department goals and supporting strategic planning. Lead project work related to R&B improvements, system changes, or expansion into new markets. QUALIFICATIONS Required Minimum 2 years experience in hospice operations, Medicaid billing, eligibility management, or related revenue cycle work. Strong understanding of Medicaid R&B requirements, facility billing, and GIP workflows. Previous supervisory or team lead experience. Proficiency in Microsoft Office; ability to navigate payer portals and billing platforms. Demonstrated ability to communicate professionally with facilities, payors, and internal teams. Strong attention to detail, accuracy, and organizational skills. Preferred Experience in multi-state Medicaid environments. Familiarity with hospice billing systems (e.g., HCHB). Knowledge of facility contracting terms related to R&B. EDUCATION & CREDENTIALS Associate's Degree preferred; equivalent experience considered. #INDASHN3 We'll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Director of Patient Access Services, Pre-Services at Hackensack Meridian Health, oversees the pre-service financial aspects of patient care, ensuring accurate verification of insurance, prior authorizations, and understanding of patient financial responsibility. The position works closely with key stakeholders and leadership throughout the department and the designated site hospital location to deliver comprehensive and coordinated access. The position oversees pre-registration, insurance verification, financial clearance, including patient estimates and point of service collections, data integrity, and training. The position is a key leader who promotes teamwork, encourages innovation, serves as a catalyst for change, and promotes creative solutions by serving as a role model. **The position offers a remote work option. Responsibilities A day in the life of a Director of Patient Access Services, Pre-Services at Hackensack Meridian Health includes: Insurance Verification & Authorization Oversees the process of verifying patient insurance eligibility and obtaining necessary prior authorizations for procedures. Ensures adequate and accurate patient information is collected and verified at the time of scheduling, pre-registration, and registration to ensure seamless access to care. Ensures patients understand their financial obligations, including copays, deductibles, and balance responsibilities. Collect co-insurance, co-payment, or provide estimated out-of-pocket costs for the service. Ensures timely and accurate cash collections across the enterprise and point of service collections reconciliation. Quality Assurance and Training Development Ensures detailed monitoring, audits, and feedback loops for front-end errors, preventative denials, estimates, and point-of-service collections. Ensures and coordinates on-demand training and development for internal and external customers related to front desk operations. In addition, this position provides oversight, guidance, and facilitation for enterprise-wide EMR management and upgrade enhancements. Establishes a clear vision for Access Services, PFS Team business & operations that supports HMH's Vision, Mission, and Shared Values; maintains a big picture view; foresees challenges and opportunities; scans and assesses environmental and industry trends to identify opportunities, assesses need to shift strategic direction, challenges status quo thinking and assumptions, and identifies innovative and breakthrough ideas that create value. With awareness of the manager's goals, develops a succession plan and operates independently, and conveys information effectively to team members to plan, implement, measure, motivate, and achieve these goals. Reviews the clinical performance of all providers annually and acts as a resource for medical issues for providers. Monitors and advises referrals to specialists. Ensures credentials of providers are complete and current. Understands the value of growth to proactively optimize the strengths of entities/departments for the benefit of the organization as a whole. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: Bachelor's degree in Business Management or a related health field. Minimum of 8 years experience in front end revenue cycle. Minimum of 5 years of progressive management experience. Demonstrated experience with IT functionality. Excellent written and verbal communication skills. Strong analytical skills and attention to detail. Ability to maintain high morale in the workplace. Ability to train team members as well as manage and direct as needed. Excellent written and verbal communication skills. Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: Master's degree in Business Management or a related health field. Project management experience If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $180,918.40 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Surgical Technologist I is responsible for cleaning and handling instruments following standard policies while maintaining updated record. Responsibilities A day in the life of a Surgical Technologist I at Hackensack Meridian Health can be described as follows: * Follows policy in standardization of set-ups and utilization of surgeon preference and assumes responsibility for the care and proper handling of instruments by neatly organizing all instrumentation before returning to decontamination room and returning all clean supplies to designated areas. * Maintains count of sponges, needles, instruments and administrates and labels medications all accordingly to established policy. * Handles specimens according to O.R. Policy and Procedures. * Controls contamination and provides for decontamination, disinfections, sterilization and sanitation of instruments and equipment. * Removes used equipment and properly disposes of contaminated needles and syringes at end of procedures. * Participates in team conference to plan care and evaluates effectiveness of patient care and assists circulator in revising plan of care. * Maintains ST skills proficiency checklist up to date by checking off equipment and cases, circulating or scrub when rotated through specialty areas. * Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). * Adheres to the standards identified in the Medical Center's Organizational Competencies. Qualifications Education, Knowledge, Skills and Abilities Required: * Graduate of an accredited Surgical Technologist Program or appropriate training program. Licenses and Certifications Preferred: * Certified Surgical Technologist. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $30.45 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Please note this position is estimated to end in April 2026. The position is remote; however, the person must be local to the Vineland or surrounding areas. MAJOR FUNCTION: The Quality Assurance Clerk/NJCEED Data & Billing Analyst is responsible for completing all duties associated with data entry, billing, and clerical work in accordance with NJCEED (New Jersey Cancer Education and Early Detection) grant program requirements. NJCEED Data and Billing Analyst works in collaboration with Cancer Grants Manager and program staff to ensure timely submission of NJCEED program data and billing processing. NJCEED Data and Billing understands and supports the mission, vision, and policies of Inspira Health and the NJCEED Program. QUALIFICATIONS: Education & Experience: High school graduate required. Associate's Degree preferred. 2-3 years' experience with data entry and billing in a healthcare setting preferred. Certification/Licensure: Medical Coding Certification preferred. Knowledge & Skills: Excellent verbal, written, and organizational skills. Bilingual preferred. Physical Requirements: N: Never O: Occasionally (80%) Lifting O Standing O Sitting F Lifting 20-50lbs N Climbing N Kneeling N Lifting>50lbs N Crouching N Reaching O Carrying O Hearing C Walking F Pushing N Talking F Vision C Environmental Conditions: Noise N Varied Temperatures N Cleaning Agents N Noxious odors N Patient Exposure N Operative Equipment N BENEFITS INFORMATION: Click Here to Review Our Great Benefits Offerings

SYNERGY HEALTHCARE: Nurse Case Manager/Advocate - LOUISVILLE, KY (Remote) Job Summary: We are seeking an experienced Case Manager to join our growing team and serve as a Nurse Advocate for our new client and their employees. The ideal candidate will be located in the greater Louisville area, have a thorough understanding of the healthcare system, and will be responsible for providing guidance and support to members in navigating the complex healthcare landscape. As the dedicated Nurse Advocate, you will be responsible for resolving a myriad of issues for their members and allow you the flexibility to “think outside the box”. With your clinical experience and background, you will help members better understand their health status, and will play a pivotal role in promoting patient wellness, managing chronic conditions, and enhancing overall health outcomes through personalized coaching and education. This position requires a blend of clinical expertise, strong communication skills, and a passion for helping others achieve their health goals. While this specific client has a a couple primary offices in KY, this opportunity allows for remote work so can be flexible on location. Minimal travel within the State for periodic client visits may be required. Most if not all work will be done virtually out of the convenience of your own home office. The key to your success will rely on your ability to cultivate trusted relationships with stakeholders, members, and their families. Our growing Synergy team is passionate about delivering an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Key Responsibilities: Serve as the primary point of contact for members seeking assistance with navigating the healthcare system. Work with members to identify their healthcare needs and provide clinical support. Liaison with TPAs and insurance companies to resolve claim and billing issues. Educate members on healthier lifestyle, member benefits and how to effectively utilize them. Advocate for members so they can receive improved healthcare outcomes, including referrals to specialists and timely access to care. Collaborate with other healthcare professionals, including physicians and nurses to ensure seamless coordination of care. Monitor member health status and progress towards achieving their healthcare goals. Maintain accurate and up-to-date records of member interactions and healthcare interventions. Client facing reporting with the potential for limited travel to client worksites. Health Risk Assessment review to encourage lifestyle modification and improve overall wellness. Qualifications: Active nursing license with a Bachelor of Science in Nursing (BSN) degree preferred. Minimum of 3 years of experience as a nurse case manager or in a related healthcare field. CCM certification or CCM eligible. Commit to CCM exam within the first year. In-depth knowledge of the healthcare and insurance systems. Strong analytical and problem-solving skills with the ability to identify and resolve complex healthcare issues. Excellent communication and interpersonal skills with the ability to interact effectively with employees and healthcare professionals. Ability to work remotely, independently, and as part of a team in a fast-paced, dynamic environment. Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Proficient in the use of electronic health records (EHRs), Outlook, Excel, and other healthcare-related software. If you are passionate about helping others and have a solid understanding of the healthcare system, we encourage you to apply for this exciting opportunity as a Case Manager Nurse Advocate with our growing organization. Questions... Please reach out to *************************** today!

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The **Chaplain** provides compassionate pastoral ministry to all patients, their family, loved ones, and team members. The Chaplain supports patients and their families in times of crisis, anxiety, or sorrow in grief and suffering. The Chaplain facilitates communication with caregivers outside the healthcare team; serves as a subject matter expert in pastoral care matters and collaborates with community clergy to provide ongoing spiritual support. The Chaplain maintains a working knowledge of customs and practices from a diversity of world religions and faith practices and works to assure that patients and family members are respected in their individual beliefs, customs, traditions and practices. ***This is a high travel position seeing patients within the community-** **central region - mainly middlesex, but not strictly defined) and home-based*** **Education, Knowledge, Skills and Abilities Required:** + Successfully completed two units of Clinical Pastoral Education from a nationally recognized and accredited organization. + Commit to participate in professional training towards certification(s) within 12 months of date of hire (i.e., board certified clinical chaplain, supervisor in training). + Bachelor's degree or equivalent in pastoral studies/theology/religious studies or related to congregational or institutional Ministry or Pastoral Ministry certification program or proof of enrollment while matriculating in an accredited program leading to a Bachelor's degree or equivalent certification. + Three years previous experience in pastoral ministry as Lead Pastor or Assisting Minister. + Two years' experience working in a clinical environment with patients and families facing life-threatening injury or illness. + Endorsement of a pastoral leader of one's religious denomination. + Professional development or continuing education credits in the field of pastoral ministry, counseling or community issues. + Computer knowledge for purposes of documentation, continuing education and public presentation. **Education, Knowledge, Skills and Abilities Preferred:** + Graduate degree or matriculating in a graduate degree program from an accredited seminary or school of theology with M.Div. or Masters` of Theology. + Board Certification as a Clinical Chaplain from a nationally recognized and accredited organization. + Experience and formal education in pastoral counseling. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 172870 Minimum rate of $65,020.80 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

SYNERGY HEALTHCARE: Case Manager Advocate - Illinois (Remote) Job Summary: We are seeking an experienced Case Manager to join our growing team and serve as a Nurse Advocate for our new client and their employees. The ideal candidate will be located in Illinois, have a thorough understanding of the healthcare system, and will be responsible for providing guidance and support to members in navigating the complex healthcare landscape. As the dedicated Nurse Advocate, you will be responsible for resolving a myriad of issues for their members and allow you the flexibility to “think outside the box”. With your clinical experience and background, you will help members better understand their health status and available treatment options. You will have a unique opportunity to develop valued relationships with members and executive teams with your specific employer clients. While this specific client is based in Illinois, and they have locations in other States, this opportunity allows for remote work so can be flexible on location. Minimal travel for periodic client visits may be required. Most if not all work will be done virtually out of the convenience of your own home office. The key to your success will rely on your ability to cultivate trusted relationships with stakeholders, members, and their families. Our growing Synergy team is passionate about delivering an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Key Responsibilities: Serve as the primary point of contact for members seeking assistance with navigating the healthcare system. Work with members to identify their healthcare needs and provide clinical support. Liaison with TPAs and insurance companies to resolve claim and billing issues. Educate members on their healthcare benefits and how to effectively utilize them. Advocate for members so they can receive improved healthcare outcomes, including referrals to specialists and timely access to care. Collaborate with other healthcare professionals, including physicians and nurses to ensure seamless coordination of care. Monitor member health status and progress towards achieving their healthcare goals. Maintain accurate and up-to-date records of member interactions and healthcare interventions. Client facing reporting with the potential for limited travel to client worksites. Health Risk Assessment review to encourage lifestyle modification and improve overall wellness. Qualifications: Active nursing license with a Bachelor of Science in Nursing (BSN) degree preferred. Minimum of 3 years of experience as a nurse case manager or in a related healthcare field. CCM certification or CCM eligible. Commit to CCM exam within the first year. Bi-lingual- the ability to communicate effectively in both English and Spanish is a plus. In-depth knowledge of the healthcare and insurance systems. Strong analytical and problem-solving skills with the ability to identify and resolve complex healthcare issues. Excellent communication and interpersonal skills with the ability to interact effectively with employees and healthcare professionals. Ability to work remotely, independently, and as part of a team in a fast-paced, dynamic environment. Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Proficient in the use of electronic health records (EHRs), Outlook, Excel, and other healthcare-related software. If you are passionate about helping others and have a solid understanding of the healthcare system, we encourage you to apply for this exciting opportunity as a Case Manager Nurse Advocate with our growing organization. Questions... Please reach out to *************************** today!

Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (ServiceNow). This position will offer a remote working schedule. Education, Knowledge, Skills and Abilities Required: + Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience. + Minimum of 4 or more years of experience with complex reporting, database views, metric definitions, and responsive dashboards for service management. + Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts. + Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP and ODBC. + Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB. + Proven analytical and problem-solving abilities. + Experience presenting ideas and solutions in non-technical, business-friendly terms. + Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. + Customer service oriented with excellent written and verbal communication skills. + Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills. + Strong proficiency with Google Workspace. + Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products. + Strong data analytics skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining. Education, Knowledge, Skills and Abilities Preferred: + IT delivery with solid understanding of Windows and Chrome platforms, Citrix, Oracle Business Intelligence/Analytics, networking and security technologies. + Experience in Robotic Process Automation (RPA) tools such as UiPATH. + Strong understanding of ServiceNow technologies/modules is a strong plus. + Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus. Licenses and Certifications Required: + ITIL V3 Foundation or ITIL 4 Foundation Certification. Licenses and Certifications Preferred: + ServiceNow System Administrator Certification. **If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!** 170791 Minimum rate of $95,555.20 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Manager, Patient Financial Counseling for Hackensack Meridian Health (HMH) hospitals is responsible for the daily operation of the Financial Counselors, related services, applications, and vendors throughout the HMH Hospital network. The Manager ensures patients are receiving appropriate financial assistance, education, and support as needed. Assists with financial needs for uninsured patients, international patients, and the insured population as well. Responsible for ensuring financial clearance of patients prior to scheduled services. Responsible for the management, training and development of team members. Manages vendor relationships and ensures vendors are compliant with all workflow processes. Ensures HIPAA compliance. * This is a Hybrid Role - Manager would need to be on site 2x per week and could work from home 3x per week. The position oversees team members located across the network so you may occasionally need to go to locations throughout the network for on site visits. Responsibilities A day in the life of a Manager, Patient Financial Counseling at Hackensack Meridian Health includes: * Provide financial counseling services and complete financial agreements in accordance with policies; receive referrals from Patient Access and clinical leaders. Track and audit agreements for compliance. * Provides financial estimates for International patients in accordance with policy; ensures accuracy of the related calculations, clear and timely communication, and constant account monitoring for those who travel to our facility for services. Works closely with the Director of Global Medicine to provide financial documents and bills as required by International sponsors and Embassies. * Maintains regular communication with a patient and clinical team regarding the treatment plan; includes, modifications to the plan, and anticipated pharmacy items and doses. * Audits accuracy of demographic and insurance information to ensure maximum reimbursement in accordance with our collection policy. * Provide estimates for uninsured patients; work closely with the clinical leadership to obtain a comprehensive treatment plan; obtains charge information as needed from all ancillary departments. * Monitor self-pay calculations and related communication to patients to ensure they are being provided in accordance with policy. * Oversee the eligibility screening for Medicaid and Charity care; work closely with the Financial Assistance team to appropriately assist and schedule patients for appointments in that office. * Monitors staff productivity, including all EPIC related work queues and system actions; ensures timely completion of duties and establishes performance standards for the team members. * Plans, coordinates, and schedules the daily operations of the department in compliance with HMH policies. * Liaison with Commerce Bank regarding the payment plan enrollment portal, related access and training needs. Responsible for reconciling portal accounts and balances. * Maintains current departmental policies and procedures. * Ensures team members are trained on procedures and requests additional training as needed. * Ensures the department meets all HMH goals and that the departments are operating efficiently and accurately. Department goals are consistent with overall directives of the Revenue Cycle goals. * Ensures the entire team performs consistently and productively. Identifies needs for training and process improvement. Mentors team members for future advancement. * Manages staffing levels and workloads, hires, trains, evaluates and provides disciplinary actions. * Conducts huddle meetings with team members. * Works closely with vendors and HMH IT to identify and address issues. * Handles patient/team member issues professionally and resolve within a timely manner. * Responsible for interviewing, hiring, and termination of team members in accordance with corporate policies and procedures. * Maintains accurate time & attendance records in accordance with corporate policies. * Completes the written performance evaluations for team members; assists them with goal development. * Evaluates actual versus planned performance and metrics, presents and communicates missed opportunities; utilizes patient statements and bad debt data for such purposes. * Builds relationships with departments and operations staff to obtain and analyze additional information to improve workflows and the overall patient experience. * Monitor incoming and outgoing phone calls, timeliness of responses and overall quality of the service provided. * Oversee outreach to patients with balances in the dunning cycle, in regard to facilitating payment and explaining payment options. * Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations. * Assesses the impact of new regulations or requirements, and acts as a resource to clinical departments regarding those requirements; discusses ideas with Senior Leadership. * Performs or delegates the ordering of general supplies. * Complies with all procedural workflows and departmental policies and procedures as identified. * Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). * Adheres to HMH Organizational competencies and standards of behavior. * Open telecom and IT tickets as needed via Footprints for team members and vendors; follow through as needed. * Provides patient education regarding their insurance benefits, eligibility, and expected out of pocket expenses. * Provides supplemental customer service as needed. Also, assist patients who are enrolled in Research Studies and require additional explanation of coverage. * Acts as a liaison with the Cardinal Health drug replacement program for patients in need. Qualifications Education, Knowledge, Skills and Abilities Required: * Bachelor's degree, preferably in accounting/business/healthcare administration. * Minimum of 4 or more years of experience in a revenue cycle position. * Proficiency with insurance plans and determining patient out of pocket responsibilities. * Ability to travel among the HMH facility locations, as needed. * Excellent written and verbal communication skills. * Proven analytical and interpersonal skills. * Ability to work independently and multitask. * Experience providing supervision or oversight of a team. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: * Master's degree. * Prior experience with Epic. * Experience counseling patients regarding financial obligations and providing related education. * Bilingual in Spanish. * Familiar with eligibility requirements for NJ Medicaid and Charity Care. Licenses and Certifications Preferred: * Presumptive Eligibility (PE) Certification. * Epic Hospital Billing (HB) Certification. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Starting at $131,144.00 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The **Contact Center Representative** will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards. **Multiple hybrid positions open in both our Edison and Tinton Falls locations** **Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period** **of approximately 6 weeks at the start of employment and candidates need to be available for the entire duration.** **Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed).** **Saturday shift (remote) provides a day off during the week.** **Education, Knowledge, Skills and Abilities Required** : + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment. + Effective verbal, written and interpersonal communication skills. + Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role. + Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact. + Clear speaking voice. + Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work). **Education, Knowledge, Skills and Abilities Preferred** : + Associate's or Bachelors degree. + 1 year of healthcare experience as a Medical assistant or assisting patients in any capacity. + 2 years of previous experience working in an inbound call center environment. + Previous experience using EPIC system. + Knowledge of medical terminology, hospital systems, and insurance processes. + Bilingual-Spanish If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 172813 Minimum rate of $21.41 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Director of Patient Access Services, Pre-Services at Hackensack Meridian Health, oversees the pre-service financial aspects of patient care, ensuring accurate verification of insurance, prior authorizations, and understanding of patient financial responsibility. The position works closely with key stakeholders and leadership throughout the department and the designated site hospital location to deliver comprehensive and coordinated access. The position oversees pre-registration, insurance verification, financial clearance, including patient estimates and point of service collections, data integrity, and training. The position is a key leader who promotes teamwork, encourages innovation, serves as a catalyst for change, and promotes creative solutions by serving as a role model. The position offers a remote work option. Responsibilities A day in the life of a Director of Patient Access Services, Pre-Services at Hackensack Meridian Health includes: * Insurance Verification & Authorization * Oversees the process of verifying patient insurance eligibility and obtaining necessary prior authorizations for procedures. Ensures adequate and accurate patient information is collected and verified at the time of scheduling, pre-registration, and registration to ensure seamless access to care. * Ensures patients understand their financial obligations, including copays, deductibles, and balance responsibilities. * Collect co-insurance, co-payment, or provide estimated out-of-pocket costs for the service. * Ensures timely and accurate cash collections across the enterprise and point of service collections reconciliation. * Quality Assurance and Training Development * Ensures detailed monitoring, audits, and feedback loops for front-end errors, preventative denials, estimates, and point-of-service collections. * Ensures and coordinates on-demand training and development for internal and external customers related to front desk operations. In addition, this position provides oversight, guidance, and facilitation for enterprise-wide EMR management and upgrade enhancements. * Establishes a clear vision for Access Services, PFS Team business & operations that supports HMH's Vision, Mission, and Shared Values; maintains a big picture view; foresees challenges and opportunities; scans and assesses environmental and industry trends to identify opportunities, assesses need to shift strategic direction, challenges status quo thinking and assumptions, and identifies innovative and breakthrough ideas that create value. With awareness of the manager's goals, develops a succession plan and operates independently, and conveys information effectively to team members to plan, implement, measure, motivate, and achieve these goals. * Reviews the clinical performance of all providers annually and acts as a resource for medical issues for providers. Monitors and advises referrals to specialists. Ensures credentials of providers are complete and current. * Understands the value of growth to proactively optimize the strengths of entities/departments for the benefit of the organization as a whole. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * Bachelor's degree in Business Management or a related health field. * Minimum of 8 years experience in front end revenue cycle. * Minimum of 5 years of progressive management experience. * Demonstrated experience with IT functionality. * Excellent written and verbal communication skills. * Strong analytical skills and attention to detail. * Ability to maintain high morale in the workplace. * Ability to train team members as well as manage and direct as needed. * Excellent written and verbal communication skills. * Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: * Master's degree in Business Management or a related health field. * Project management experience If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $180,918.40 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

**The Advanced Practice Nurse (APN) utilizes a patient-centered coordinated care model, demonstrating competencies in leadership, direct clinical practice, consultation/collaboration, coaching/guiding, research, and ethical decision-making. The APN works collaboratively with the practice/hospital team to assess, plan, and implement care for individuals with health and safety needs.** **Palliative/hospice experience preferred.** **Education, Knowledge, Skills and Abilities Required: 1. Graduate of an NLN/AACN accredited nursing program. 2. Master's or Doctorate degree from an accredited Nurse Practitioner program. 3. Maintains clinical competencies through continuing education and clinical practice. 4. Experience in a relevant patient care setting (or as regulations dictate). 5. National Provider Identifier (NPI). 6. Prescriptive authority through CDS and DEA registration according to New Jersey state law. 7. Collaborative agreement with physicians on staff. 8. Excellent written and verbal communication skills. 9. Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms. Education, Knowledge, Skills and Abilities Preferred: 1. Not Applicable. Licenses and Certifications Required: 1. NJ State Professional Registered Nurse License. 2. Advance Practice Nurse License. 3. BLS AHA Basic Health Care Life Support HCP Certification. 4. Board certified by AANP or ANCC. Licenses and Certifications Preferred: 1. Advanced Cardiac Life Support Certification.** 172868 Minimum rate of $156,249.60 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (ServiceNow). This position will offer a remote working schedule. Responsibilities A day in the life of an ITSM Developer/Reporting Analyst with Hackensack Meridian Health includes: * Design and administer the ITSM platform (ServiceNow), deploy applications, build service catalogue items, develop workflows, configure integrations and monitor performance. * Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate systems with ServiceNow using management, instrumentation, and discovery (MID) server, web services, chatops, email and other relevant technologies. * Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis * Design, implement and maintain reporting dashboards for ITSM processes. * Develop supporting materials to ensure all stakeholders understand how to utilize the dashboards and leverage the information reported. * Provide insight and intelligence into IT service performance utilizing the ITSM tool data and variety of business intelligence analytic tools. * Recommend new Key Performance Indicators (KPI) for evaluating and analyzing process, vendor and service performance. * Develop Service Level Agreement (SLA) scorecards and reports. * Works with key stakeholders to understand and document reporting needs. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience. * Minimum of 4 or more years of experience with complex reporting, database views, metric definitions, and responsive dashboards for service management. * Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts. * Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP and ODBC. * Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB. * Proven analytical and problem-solving abilities. * Experience presenting ideas and solutions in non-technical, business-friendly terms. * Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. * Customer service oriented with excellent written and verbal communication skills. * Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills. * Strong proficiency with Google Workspace. * Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products. * Strong data analytics skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining. Education, Knowledge, Skills and Abilities Preferred: * IT delivery with solid understanding of Windows and Chrome platforms, Citrix, Oracle Business Intelligence/Analytics, networking and security technologies. * Experience in Robotic Process Automation (RPA) tools such as UiPATH. * Strong understanding of ServiceNow technologies/modules is a strong plus. * Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus. Licenses and Certifications Required: * ITIL V3 Foundation or ITIL 4 Foundation Certification. Licenses and Certifications Preferred: * ServiceNow System Administrator Certification. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $95,555.20 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

SYNERGY HEALTHCARE: Case Manager Advocate - RALEIGH AREA (Remote) Job Summary: We are seeking an experienced Case Manager to join our growing team and serve as a Nurse Advocate for our new client and their employees. The ideal candidate will be located in the Raleigh, NC area, have a thorough understanding of the healthcare system, and will be responsible for providing guidance and support to members in navigating the complex healthcare landscape. As the dedicated Nurse Advocate, you will be responsible for resolving a myriad of issues for their members and allow you the flexibility to “think outside the box”. With your clinical experience and background, you will help members better understand their health status and available treatment options. You will have a unique opportunity to develop valued relationships with members and executive teams with your specific employer clients. While this specific client, based in Rocky Mount, has a number of offices throughout NC, this opportunity allows for remote work so can be flexible on location. Minimal travel within the State for periodic client visits may be required. Most if not all work will be done virtually out of the convenience of your own home office. The key to your success will rely on your ability to cultivate trusted relationships with stakeholders, members, and their families. Our growing Synergy team is passionate about delivering an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Key Responsibilities: Serve as the primary point of contact for members seeking assistance with navigating the healthcare system. Work with members to identify their healthcare needs and provide clinical support. Liaison with TPAs and insurance companies to resolve claim and billing issues. Educate members on their healthcare benefits and how to effectively utilize them. Advocate for members so they can receive improved healthcare outcomes, including referrals to specialists and timely access to care. Collaborate with other healthcare professionals, including physicians and nurses to ensure seamless coordination of care. Monitor member health status and progress towards achieving their healthcare goals. Maintain accurate and up-to-date records of member interactions and healthcare interventions. Client facing reporting with the potential for limited travel to client worksites. Health Risk Assessment review to encourage lifestyle modification and improve overall wellness. Qualifications: Active nursing license with a Bachelor of Science in Nursing (BSN) degree preferred. Minimum of 3 years of experience as a nurse case manager or in a related healthcare field. CCM certification or CCM eligible. Commit to CCM exam within the first year. In-depth knowledge of the healthcare and insurance systems. Strong analytical and problem-solving skills with the ability to identify and resolve complex healthcare issues. Excellent communication and interpersonal skills with the ability to interact effectively with employees and healthcare professionals. Ability to work remotely, independently, and as part of a team in a fast-paced, dynamic environment. Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Proficient in the use of electronic health records (EHRs), Outlook, Excel, and other healthcare-related software. If you are passionate about helping others and have a solid understanding of the healthcare system, we encourage you to apply for this exciting opportunity as a Case Manager Nurse Advocate with our growing organization. Questions... Please reach out to *************************** today!

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards. Multiple hybrid positions open in both our Edison and Tinton Falls locations Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period of approximately 6 weeks at the start of employment and candidates need to be available for the entire duration. Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed). Saturday shift (remote) provides a day off during the week. Responsibilities A day in the life of a Contact Center Representative with Hackensack Meridian Health includes: Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Collaborate with patients, medical practices and various insurance companies to ensure that authorizations are obtained in a timely fashion. Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated. Utilize current Electronic Health Record (Epic) to perform transactions and accurately and efficiently document and route messages to the appropriate practice. Respond to patient portal requests and educates patients on the use and benefits of the patient portal. Assists with locating a primary care or specialty provider with appropriate referrals within the health system. Collaborates, communicates and coordinates to create a positive patient experience. Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems. Required to meet specific performance metrics of productivity and quality assurance. Adheres to all established workflows, scripting, and department call flow. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders. Performs other job-related duties as required. Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment. Effective verbal, written and interpersonal communication skills. Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role. Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact. Clear speaking voice. Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work). Education, Knowledge, Skills and Abilities Preferred: Associate's or Bachelors degree. 1 year of healthcare experience as a Medical assistant or assisting patients in any capacity. 2 years of previous experience working in an inbound call center environment. Previous experience using EPIC system. Knowledge of medical terminology, hospital systems, and insurance processes. Bilingual- Spanish. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $21.41 Hourly Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.