New Hope of Indiana Remote jobs

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)

The person in this position is a licensed Medical Technologist (MT) or Clinical Laboratory Specialist in Cytogenetics (CG) who is responsible for day to day specimen processing, analysis and results reporting. The person in this position performs the standard duties of a Laboratory Technologist independently and will consult Lead Technologist if appropriate. ESSENTIAL FUNCTIONS: Performs all duties of a Medical Technologist I without assistance from Medical Technologist III. Displays satisfactory clinical competency on standard procedures. Assists in the training of new employees and trainees in accordance with department protocols and company guidelines. Prepare and present case studies and/or continuing education activities. Receive and process specimens according to department protocols. Assists the Supervisor, Manager and Director with administrative functions such as ordering supplies and maintaining inventory. Produces, interprets and reports accurate and precise test results. Identify and correct problems that may adversely affect test performance or result reporting of patient samples. Communicates pertinent section information/issues to supervisor, manager or other appropriate individual. Performs instrument maintenance and method troubleshooting. Validates new methods. Handles CAP surveys. Assists in documentation and maintaining effective department QA/QC programs and monitors. Must perform within the productivity expectations as set forth by current departmental guidelines. Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals. Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data. Must be familiar with and abide by the Corporate Compliance Program and all Corporate Policies, including the Privacy and Security policies. Addresses Client Concerns.

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Job Summary:** CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers. As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's health plan partners. If you think there's alignment with the description above, CareLinx may be the place for you. **Location:** This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week. **Job Type:** Full-Time, Hourly **Essential Job Functions:** + Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment. + Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction + Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system + Work collaboratively and professionally with other team members and teams within CareLinx + Exhibit excellent verbal and written communication skills via phone, email, and text **Specific Skills/ Attributes:** + Effective time management skills and high attention to detail + Excellent verbal and written communication skills + Superior organization and multitasking capabilities + Goal-driven, problem solver + Professional, confident, outgoing demeanor + Experience working with Microsoft Office Suite + Ability to maintain strict confidentiality, and exercise good judgment + Care Advisors are expected to meet performance goals set forth per CareLinx guidelines + Additional job duties may be assigned on an as-needed basis **Qualifications:** + High school diploma or equivalent, required + Military experience is a plus but not required + Some college-level coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment. + Previous healthcare experience preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Pacesetter Health is a leading growth partner for podiatry clinics throughout the country. The Company is actively partnering with growth-oriented independent podiatrists and podiatry groups across the United States. The company is backed by private equity investors. We would love for you to join our Revenue Cycle Management team in Nashville, TN! We offer a competitive base pay, eligibility for quarterly bonuses and an excellent benefits program. This position is eligible to work remotely. We are seeking Medical Billing Specialist to assist with filing medical claims, processing payments, resolving denials, and AR management. As a member of the RCM team, you will: Scrub claims to ensure that all diagnosis codes (ICD-10-CM) and procedure codes (CPT/HCPCS) meet coding standards and comply with coding guidelines and regulations Submit scrubbed claims to appropriate payers Post payments, AR management, review and resolve denials and inquiries Stay updated with the latest coding guidelines, regulations and industry changes Maintain confidentiality and adhere to HIPAA regulations Balance cash receipts report to all batch receipts daily Document all follow up efforts in a clear and concise manner into the AR system Initiate refunds if necessary Support RCM initiatives and relevant RCM efforts What you bring: 2 years of medical coding and billing experience required Knowledge of anatomy, physiology, and medical terminology EHR system experience Strong analytical and problem-solving skills Excellent attention to detail and highly organized Ability to work independently and in a team environment Effective communication skills, both written and verbal Ability to maintain benchmarks such as production and low error rate Benefits: Eligible to Work Remote Quarterly Bonus Program Health Insurance Dental & Vision Insurance Flexible Spending and HSA plans Life & Disability Insurance 401k with employer match Paid Time Off

An Orthodontic Manufacturer and Distributor is looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment and is exceptional in closing sales. The successful candidate will play a critical role in achieving our revenue growth objectives by driving and managing existing customer accounts. This position can be remote. Summary: This position is responsible for selling to existing customers on an outbound call basis. Primary focus is on growing highly profitable customer segments, developing high growth and high potential accounts via outbound calls. Sales achievement, accuracy, customer service and teamwork are the primary measurements for this role. Responsibilities include but not limited to: Manages assigned accounts and plans sales calls, utilizing reporting resources and company databases. Meets call volume requirements as determined by company Builds and utilizes customer relationships to proactively sell and generate revenue via calls, emails and mailers. Recommends products not currently being purchased on accounts Develops in-depth product knowledge by studying/researching product descriptions Provides technical support on product features and applications Reports customer complaints in accordance to complaint handling process Attends meetings as assigned to represent the company. Assists with order taking and fulfillment, as needed Completes other tasks as assigned. Requirements: A Bachelor's degree required, a BS in Business or Marketing is preferred Must be independent and disciplined enough to work remotely Proven inside sales experience Track record of over-achieving quota Strong phone presence and experience dialing dozens of calls per day Superior presentation and interpersonal skills Must be passionate about customer satisfaction Ability to “warm call” prospective customers from mailing list Excellent verbal and written communication skills Strong working knowledge of computers, specifically Microsoft office Ability and willingness to learn product lines and offerings to become the technical support Benefits: Some of the benefits provided to Regular Full Time employees are: Medical, Dental, Vision, and Life insurance. 401k with an employer contribution. Paid vacation and holidays. And much more. To Apply: If you're interested in joining our Sales Team please apply online!

DCI Donor Services, Inc. (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! DCI Donor Services is seeking a Donor Eligibility Associate / Medical Record Reviewer to join our team! This position will perform a medical record review and ensure quality assurance for potential tissue donors The Donor Eligibility Associate will work closely with Medical Directors and hospital personnel to receive, compile and prepare written summaries for tissue release. This is a perfect opportunity for someone who has previous experience with medical terminology! COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. This is a remote position Key responsibilities this position will perform include: Receives, compiles, and prepares the donor record for eligibility review and Medical Director signoff of donor records. Meets with the Medical Director(s) to review and answer questions pertaining to the information and documentation within the donor record. Participates in required quality training and educational growth to ensure staff is competent, compliant, and trained in quality related tasks with all regulatory and accreditation entities and internal DCIDS standards. Enters donor information (e.g. serology results) in computerized record systems. Answers donor recovery screening questions, on an on-call basis, as needed. Enters donor information (i.e. serology results) and utilizes quality management system in electronic system including, but not limited to, Q-Pulse, and PolicyTech. Acts as a role model for DCIDS and the DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable. Performs final archive for all donor records. Performs other related duties as assigned. The ideal candidate will have the following attributes: Ability to communicate internally and externally to diverse audiences, with knowledge, tact, courtesy, and superior attention to detail. High School Diploma or Equivalent - Bachelor's Degree preferred. Two (2) years of healthcare experience. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

School Psychologist positions require an active School Psychologist license and a graduate degree in School Psychology. Applicants must meet these minimum requirements to be considered. Your New Teletherapy Stage Awaits in the state of Tennessee! Ready to take on the world of School Psychology from the comfort of your own home? The Stepping Stones Group is looking for School Psychologists to join our PSY teletherapy team - and we've got the perfect opportunity for you! What We're Looking For: * Master's Degree and Certification in School Psychology from an accredited program * School Psychology License in TN Required * At least 1 year of school-based experience (including IEPs & case management) * Current state license as a School Psychologist (and a willingness to obtain additional licenses if needed) * Availability to work during school hours based on the district's time zone Here's Why You'll Love It: * 100% Remote - Say goodbye to commuting! Work from anywhere and enjoy a flexible schedule that suits you * Full-Time, No Caseload Building - Step into a full-time position from day 1 with a ready-made caseload. No extra hustle needed! * School-Based - Enjoy your summers off while still earning a competitive salary * Nationwide Opportunities - Work with schools across the country, choosing a time zone that fits YOUR lifestyle More Awesome Perks: * Cross licensing reimbursement & assistance * HIPAA/FERPA-compliant platform to deliver therapy services safely * Collaborate with a nationwide network of therapy providers for the best support and teamwork * Competitive Salary & Spread Pay Plan - Consistent income, no surprises * Professional Development & Free CEUs - Stay sharp with top-tier tools and creative therapy ideas * Wellness - Invest in yourself-we've got your back! Why The Stepping Stones Group? At The Stepping Stones Group, we're not just about therapy - we're about transforming lives. We believe in putting children's needs first and empowering our School Psychologists with the resources they need to thrive in their careers. Whether you're working from home or on the go, we've got your back!

Full-time Description Are you passionate about making a meaningful impact in your community? Do you want to combine caregiving with advocacy and leadership? Senior Solutions Home Care is seeking a dedicated Lead Caregiver - CHW to join our mission in improving lives, addressing health disparities, and fostering trust with our clients. Why Join the Team? We value our team and offer a range of benefits to support you: Paid Time Off (PTO) 401(k) Comprehensive medical, dental, and vision insurance Paid training and continuous career development opportunities Company car and gas card for all work-related travel Company laptop Earn $1,000 bonus for obtaining your CHW certification Weekly pay via direct deposit and same-day-pay through Tapcheck Unlimited referral bonus opportunities Time-and-a-half pay on designated holidays Free employee assistance program (EAP) Nationwide discount program through Access Perks Additional bonus opportunities through Zinagage Role Overview The Lead Caregiver - CHW is a vital position that blends caregiving with leadership and advocacy. This role is perfect for individuals who are committed to enhancing their community by addressing health disparities such as isolation, food insecurity, and access to healthcare. As a Lead Caregiver - CHW you will: Provide hands-on, compassionate care for clients, including but not limited to personal hygiene assistance, light housekeeping, meal preparations, and companionship Act as a trusted advocate, connecting clients with health and social services Support clients in achieving their health and wellness goals through education and personalized care Assist with administrative tasks, including client admissions, caregiver training, and PERS installations as needed Work Environment Travel throughout assigned regional territory to clients homes, clinics, hospitals, or other care settings Use company vehicles for supply deliveries and clivisitsent Engage directly with clients and their families, building trust and support Work from home opportunities Make a Difference Today! This role is more than a job - it's an opportunity to lead, inspire, and create a lasting change in your community. Join Senior Solutions Home Care and be part of a team that values your contributions and invests in YOUR success. Check out our website to learn more about us! Senior Solutions Home Care is proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. Requirements High school diploma, GED, or other equivalency preferred 1-2 years of experience in a customer-facing role preferred Familiarity with the communities served Successful completion of all required initial and ongoing training, including Lead Caregiver training and CHW certification Strong communication skills, both written and verbal Demonstrated interpersonal, problem-solving, advocacy, and evaluation skills Ability to perform physical tasks such as bending, climbing, stopping, and standing for an average of 5 hours per day Ability to lift up to 30 pounds Valid driver's license and car insurance, required A secondary form of ID is required for e-verify Reliable transportation and ability to cover an assigned geographic region Must be able to pass background checks and drug test per company standards Must have a smartphone capable of downloading apps and using data for documentation and clocking in/out Commitment to maintaining and expanding knowledge through continuing education and training Salary Description $15 / hour

SERVICE DESK TECH Office - Centric Hybrid, Nashville, TN Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit *************** POSITION SUMMARY: The Service Desk Support Technician I serves as a member of the Service Desk team and is responsible for inbound and outbound contact handling of tier one technical support to all Amsurg employees. Work Schedule: Our Service Desk Technician team members work a hybrid remote schedule of 2 days per week in our Nashville office and 3 days per week working from home. ESSENTIAL RESPONSIBILITIES: This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual or shared equally among each member of the team. * Provide front-line customer support for hardware and software issues; * Prioritize tasks and log issues into Service Desk issue tracking software; * Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees; * Install upgrades to existing equipment as needed; * Support Service Desk environment fielding systems questions; * Support application, connectivity, and security issues with the internet portal applications; * Regular and reliable attendance; * Other responsibilities as assigned by Director, Service Desk. KNOWLEDGE AND SKILLS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. * 1+ years of technical IT/helpdesk experience preferred * 2+ years recent experience working in a healthcare environment preferred * Exceptional customer service skills * Excellent verbal and written communication skills. * ITIL Foundations certification desired, but not required * Advanced ability to develop business relationships and communicate effectively with the user community * MCSA, A+, Net+, VCA or similar industry certification desired, but not required * Advanced knowledge of Windows operating systems including 10 & 11 * Excellent PC skills including knowledge of MS Office technologies and other common desktop applications * Knowledge of Active Directory, Office 365, and other common platforms * IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices * Experience with various peripheral equipment including printers, scanners and copiers preferred. * Ability to troubleshoot technical problems effectively and efficiently * Must be able to work independently with minimal supervision Employment at AMSURG: Living Our Values Every Day At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care. These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day. * Care Deeply for those around us. * Cultivate Integrity to build trust. * Champion Excellence for continuous improvement * Celebrate Teamwork every step to the way. Benefits: To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan. Paid Time Off: AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year. EOE Statement: AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: ******************. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. #LI-CH1

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** + Maintains a current and in-depth understanding of patient therapy's, prior approval and reimbursement processes and details of health care plans. + Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge. + Meets key performance indicators including service levels, call volumes, adherence and quality standards. + Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries. + Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information. + Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership. **_Qualifications_** + 1-3 years of experience, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $18.10 per hour - $25.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Description Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.This position will help support our Memphis territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.You must be located in the Memphis area to be considered.Position and Scope:We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.As a District Manager, your daily responsibilities will include: Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Ability to read and understand medical and scientific studies. Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. Prospecting for new leads and identifying quality sales prospects from active leads. Attending marketing and sales events for prospects and current customers. Working with customers for sales referrals with new prospects. Updating all relevant sales activities in the Company's CRM system. Closing sales accurately and effectively each month to meet or exceed targets. Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. Performing other related duties as required or requested. As a District Manager, your background should include: Bachelor's degree Strong teamwork, communication (written and oral), client management, and interpersonal skills. Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. Strong work ethic and time management skills Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. Proficient in Microsoft Office suite and customer relationship management software. Ability to travel in order to do business, approximately 20% of the month. Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. Home office capability is required with reliable high-speed internet access Company Perks: Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine Company Paid Life and AD&D Insurance 15 days of Paid Time Off and Company Holidays 401k with a 3% employer contribution Motus mileage program Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!

**This role will be 100% remote.** Be a part of the fast-paced Non-Acute pharmaceutical sales team- responsible for winning, maintaining and growing customer relationships. This direct sales and customer account management role is responsible for day-to-day activities like order resolution, placement, and account maintenance as well customer initiatives, sales presentations and more. **_Responsibilities:_** + Wins and retains new business in assigned sales region. + Responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and strategic accounts. + Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. + Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **_Qualifications:_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of account management or sales experience, preferred + Strong communication and organizational skills + Strong working knowledge of Microsoft Excel and Outlook + Experience using Salesforce or other CRM systems, preferred **Anticipated pay range:** $57,000 - $81,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being starting on day one of employment. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan & employer match + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/29/2025 and may close sooner depending on the number of applicants. If interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-JC1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Details Indeed - TN - Anywhere, TN Fully Remote Full Time Graduate Degree $28.55 - $32.55 Hourly Swing Health CareBenefits/Compensation/Location Req/Ideal Candidate:: Benefits Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education, Licensing, and Experience Requirements Education Requirement: MSW, PsyD, or PhD in a behavioral health field OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE Licensure Requirement: Must reside in and possess one of the following active licenses in TN: LMSW LPC LPC/MHSP LCSW LAPSW Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement: Fully Remote in Tennessee Who We Are: Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. Who You Are: You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity. You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued. Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers. Primary Responsibilities: Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. What You Can Expect as a New Employee: As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking. This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program. Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks. Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Job Details Midtown - Elite - Nashville, TN DayDescription Elite Sports Medicine + Orthopedics is looking for a Patient Collections Specialist with a strong sense of ownership, attention to detail and able to multi-task. The Patient Collections Specialist job is to perform in-house collection duties for overdue patient account balances. This is primarily remote position however you do have to live in the state of Tennessee. You can not work remote in another state for this position. Elite Sports Medicine + Orthopedics offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match. MINIMUM ESSENTIAL JOB REQUIREMENTS Contact patients with outstanding balances and send communications as appropriate Post insurance and patient payments into the practice management system Respond to billing inquiries from patients Resubmit insurance claims on behalf of patients as necessary Review and document all collection notes in patient accounts Evaluate delinquent patient accounts for submittal to third-party collection agencies Use the Collection Module to track activity and communication with patients and to establish payment plans within pre-approved guidelines Help answer the billing phone line and assist patients with their account information Promote the company website and patient resources located there by communicating to patients that they are able to pay their bill online Work aging reports Qualifications KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS High school diploma required College education or trade school preferred Experience working in a physician office or hospital billing position preferred Proven record of discussing financial responsibilities and establishing payment plans when necessary Comfortable using email, Internet applications and MS Office Suite, especially Word and Excel Basic knowledge of CPT and ICD-10-CM coding for orthopedic surgery Orthopedic claims experience preferred Knowledge of practice management and word processing software Ability to demonstrate proficient use of billing and scheduling applications Ability to work standard office equipment (fax, copier, telephone, PC) Excellent written and verbal communication skills Strong attention to detail Neat, professional appearance Working knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement General understanding of explanation of benefits forms, claim forms and the insurance billing process We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

MySeniorHealthPlan.com is a direct-to-consumer insurance brokerage specializing exclusively in Medicare and Senior Health Insurance. We provide honest, unbiased plan comparisons by representing top insurance carriers. Our focused expertise keeps us up to date on the latest Medicare products, regulations, and technology. Position Overview: We're seeking an experienced Medicare Insurance Compliance Manager to oversee CMS and state regulatory compliance and support company-wide compliance initiatives. This fully remote role reports to the Sales Manager. Key Responsibilities: Develop and maintain compliance with CMS, Medicare Advantage, Part D, and DSNP regulations Lead compliance strategy and internal audit programs Stay current on federal and state healthcare laws and regulations Create, update, and enforce company compliance policies Conduct risk assessments and oversee audit preparedness Provide compliance guidance and training to staff Coordinate responses to audits, regulatory requests, and investigations Qualifications: 3-5 years of insurance compliance experience (Medicare/Medicaid focus) Strong understanding of CMS, HIPAA, and healthcare regulatory requirements Experience with Medicare managed care, Part D systems, and DSNP Proficiency with Salesforce or similar CRM systems Excellent communication, analytical, and organizational skills Bachelor's degree required; Master's preferred Bilingual (English/Spanish) a plus Details: Job Type: Part-Time, Contract Schedule: Monday-Friday, Day Shift Compensation: Competitive, based on experience Work Location: Remote My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. *All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan participates in E-Verify. AI Use Disclosure To make our hiring process smooth and efficient, we use tools like BambooHR (application tracking), Hireflix (on-demand interviews), Calendly (scheduling), and TestGorilla (skills assessments). These tools help us stay organized, but all applications and results are carefully reviewed by real people. AI supports our process, it doesn't replace human judgment. We also take steps to reduce potential bias in the tools we use, so every candidate is considered fairly.

SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry. ESSENTIAL JOB FUNCTIONS * Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications: * PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses * PeopleSoft Order to Cash - Order Management, Billing, Account Receivables * PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory * Create/Review process documents and user guides. * Provide communication/training to end users. * Ensure application security. * Create and utilize advanced queries as needed. * Act as a liaison between the IT development group and business units. * Evaluate new applications/functions and identify system requirements. * Recommend appropriate systems alternatives and/or enhancements to current systems. * Develop test plans, and coordinate and perform software testing. * Document system requirements, define scope and objectives, and assist in the creation of system specifications. * Basic SQL knowledge * Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed. * Manage small to medium projects independently. * NextGen PM Support * Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement. * Perform other duties as assigned. Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) BASIC QUALIFICATIONS * Education: * Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience * Experience: * At least Five (5) years of related Financial Applications experience. * Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain. * Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus. * Equivalent combination of education and experience. Knowledge and Skills: * Ability to develop documentation and provide communication/training to end users. * Ability to work as part of a collaborative team in order to be successful. * Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. * Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines. * Strong attention to detail. SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status. Title: Director of Development Reports To: Chief Business Officer Classification: Full-Time FLSA Status: Exempt Created: March 4, 2017 JOB SUMMARY Based in Nashville, this position will have development responsibilities in multiple Evergreen divisions in Tennessee, Bowling Green, Kentucky, and Madisonville, Kentucky. Other responsibilities include gift solicitation, donor stewardship, special events, grant writing, and coordination with program leadership in select locations within Evergreen divisions. Travel will be required to fulfill responsibilities across these locations. ESSENTIAL JOB FUNCTIONS Develop and manage a portfolio of donors and prospects in the assigned ELS Divisions to solicit. Manage all aspects of the gift cycle. Compile a prospect list and initiate contact with potential donors. Develop appropriate cultivation strategies, including working with volunteers. Move potential donors appropriately and in a timely manner toward solicitation and closure. Maintain stewardship contacts with donors. Cultivate and staff a local volunteer Development Committee of four (4) to ten (10) members. Identify and work with local grantors to secure grant funding for programs and services. Achieve or exceed monthly target goals for the number of visits, number of new donors, number of solicitations, and revenue raised. Record all donor cultivation and solicitation activities in the donor database and produce monthly reports summarizing all significant activity. Work collaboratively with ELS staff and volunteers at the division and corporate offices. Establish and maintain relationships with federal and state agencies, local governments, private business and industry, nonprofit organizations, and/or academic institutions to identify and develop resources to meet overall and specific needs. Approach groups, clubs, associations, and churches to seek speaking opportunities and follow up with individuals who express interest. CORE COMPETENCIES Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations. Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions. Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message. Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others. Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track. QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE Bachelors Degree in a related field. Masters preferred. Prior experience in a non-profit atmosphere and experience with individuals with intellectual and developmental disabilities are preferred. Excellent listening, speaking, and writing skills. Public speaking experience is a plus. Ability to obtain appointments with donors/prospects and to understand their philanthropic goals and their connection with ELS. Interest in and passion for the ELS mission. Ability to explain a compelling and persuasive case for support. Ability to skillfully deal with questions and objections professionally and effectively. High ethical standards, self-directed, and the ability to work productively without direct supervision. A combination of education and experience will be considered. Occasionally exposed to viruses and infectious conditions. PHYSICAL REQUIREMENTS Constantly moves about to coordinate work. Regularly works in a fast-paced environment with multiple task deadlines. Regularly moves and positions objects weighing up to 50 pounds. Occasionally exposed to viruses and infectious conditions. Constantly alert and observant during working hours. Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions. SUPERVISORY RESPONSIBILITIES Will not supervise. SPECIAL REQUIREMENTS May be required to attend seminars or job-related training courses. Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities. Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities. Must be able to prioritize work tasks. Must have excellent customer service skills. SKILLS AND ABILITIES Working knowledge of Microsoft Windows and Office applications. Working knowledge of Google Workspace. Aptitude to learn other software programs as required for this position. EMPLOYMENT VARIABLES Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation. Must pass a drug screen and criminal background check. Availability for evening and weekend work may be required based on operational needs. Overnight travel may be required. WORKING ENVIRONMENT Hybrid position with a combination of in-office and remote work. Flexible work from home options available.

Description - Behavioral Health Services Manager Original Board Approval Date 08/26/2020 Reports to Director of Behavioral Health Division Behavioral Health/Administrative Exempt/Non-Exempt Status Exempt Security Roles Clinical Administration; Clinical Care Specialist JOB SUMMARY: The Behavioral Health Services Manager plays a key role in supporting HOPE's integrated care model by helping oversee the day-to-day operations of the Behavioral Health (BH) department. This position provides direct supervision to BH nurses, medical assistants, and other support roles within the department, ensuring high-quality, patient-centered care. The Manager also serves as a vital administrative partner to the Director of Behavioral Health, offering clerical, programmatic, and operational support to help drive departmental goals, improve workflows, and maintain compliance with FQHC standards. Primary Duties & Responsibilities: Clinical Support: Demonstrates proficiency in all aspects of patient triage within the Behavioral Health department and completes competency assessments for both new and existing employees. Serves as a backup for the Behavioral Health medical assistant or nurse during periods of absence to ensure continuity of patient care and clinic operations. Human Resources & Staffing Support: Assists with the orientation and onboarding of new Behavioral Health staff, including interview coordination and preparation of new hire materials. Manages the department's weekly staffing schedule, including time-off approvals, timesheet submissions, missed punch corrections, and payroll approvals using ADP. Organizes and facilitates regular departmental meetings, including preparing agendas and documenting meeting minutes. Quality Improvement & Data Management: Supports departmental quality improvement efforts through data collection, analysis, and reporting. Tracks and reports on key indicators such as patient satisfaction, departmental expenses, and service utilization. Provides feedback and suggestions for process improvement based on insights from staff, patients, and community partners. Collaborates with the Director of Behavioral Health to develop and maintain spreadsheets and databases (e.g., Excel) to support budgeting and quality initiatives. Assists with the maintenance and updates of departmental forms and documentation. Community & Program Development: Educates patients, families, and community partners on available behavioral health services. Assists the Director of Behavioral Health in community outreach efforts to increase awareness and utilization of services. Represents the Behavioral Health department on internal committees, such as the Compliance/Risk Committee, Safety Committee, and Quality Assurance/Quality Improvement (QA/QI) Committee. Administrative & Operational Support: Provides general administrative support to the Director of Behavioral Health, including assistance with travel arrangements, training logistics, and expense reimbursements. Demonstrates adaptability and serves as a change agent to support ongoing departmental and organizational improvements. Supports teamwork and proactive communication among the Behavioral Health team and across departments. Intermittent Duties: Performs other duties as assigned by the Director of Behavioral Health to support departmental operations and organizational needs. Off-Site Work: Occasional off-site work is required for this position. With prior Team Leader approval, various job tasks may be completed remotely. These may include, but are not limited to: program development, policy and procedure updates, conference calls, grant writing, and similar administrative tasks. Employees approved for off-site work must have a confidential, designated workspace to ensure privacy and productivity. Off-site work classification and arrangements will be reviewed by the Team Leader at hire, during annual performance evaluations, and as needed throughout the year. Skills/Qualifications: Education & Experience: Some college coursework with 2-4 years of experience in a social or human services-related field, preferably with direct behavioral health experience. Bachelor's degree in a related field preferred. Specialized training or certifications (e.g., Non-Violent Crisis Intervention, Suicide Prevention/Intervention) are preferred. Technical & Professional Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn additional software and systems as needed. Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities. High-level problem-solving skills and sound judgment, with the ability to make independent decisions and consult with leadership when appropriate. Communication & Interpersonal Skills: Excellent verbal and written communication skills. Demonstrated cultural competency and the ability to engage effectively with individuals from diverse backgrounds. Strong interpersonal skills and a professional, customer-service-oriented demeanor. Other Key Competencies: Ability to take initiative and follow through on assignments with minimal supervision. Flexible, adaptable, and able to function effectively in a fast-paced, team-oriented environment. Personal Attributes: The Behavioral Health Services Manager must maintain strict confidentiality and consistently uphold HOPE's core values while performing all duties. The ideal candidate will demonstrate the following personal qualities: Trustworthiness and integrity Respectfulness toward patients, colleagues, and the community Cultural awareness and sensitivity to diverse backgrounds Flexibility and adaptability in a dynamic work environment Strong work ethic and commitment to excellence Working Conditions & Physical Demands: This position primarily functions in a professional office environment with periodic travel between HOPE sites. Occasional extended hours may be required based on organizational priorities. As a healthcare setting, employees may be exposed to body fluids and other potential health hazards. Requires sufficient visual acuity to read, write, and operate equipment commonly used in this role. Must be able to communicate effectively in English, both verbally and in writing; proficiency in a second language is helpful but not required. Requires adequate hearing ability to communicate effectively in person and by telephone. Occasionally required to lift items weighing up to 25 pounds. Note: This is intended to convey information essential to understanding the scope of the Behavioral Health Services Manager. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed. This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995) HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.