Leader jobs at New Horizons in Autism, Inc.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

The C4 Site Lead serves as the onsite execution lead responsible for daily coordination of deployment activities, issue escalation, and alignment with facility leadership. The Site Lead manages onsite surge staff, coordinates with local IT and biomedical engineering teams, and ensures timely resolution of clinical and technical issues while serving as the primary onsite liaison between the Contractor, the facility, and the centralized C4. Primary Responsibilities Lead daily site operations during pre-deployment, go-live, and stabilization Conduct Daily Site Operations Reviews and contribute to C4 SITREPs and dashboards Manage onsite surge staff assignments, coverage, and issue resolution Coordinate with facility leadership, local IT, and biomedical engineering Escalate risks and issues in accordance with defined thresholds and timelines Support program reporting and site-level performance recovery Minimum Qualifications Bachelor's degree Minimum of 8 years of experience supporting large-scale integrated healthcare systems Experience supporting programs focused on Veterans healthcare preferred Demonstrated experience coordinating complex onsite operations and stakeholder engagement Able to obtain and maintain a public trust clearance Legal authorization to work in the U.S. Client Information Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events. Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The C4 Site Lead serves as the onsite execution lead responsible for daily coordination of deployment activities, issue escalation, and alignment with facility leadership. The Site Lead manages onsite surge staff, coordinates with local IT and biomedical engineering teams, and ensures timely resolution of clinical and technical issues while serving as the primary onsite liaison between the Contractor, the facility, and the centralized C4. Primary Responsibilities Lead daily site operations during pre-deployment, go-live, and stabilization Conduct Daily Site Operations Reviews and contribute to C4 SITREPs and dashboards Manage onsite surge staff assignments, coverage, and issue resolution Coordinate with facility leadership, local IT, and biomedical engineering Escalate risks and issues in accordance with defined thresholds and timelines Support program reporting and site-level performance recovery Minimum Qualifications Bachelor's degree Minimum of 8 years of experience supporting large-scale integrated healthcare systems Experience supporting programs focused on Veterans healthcare preferred Demonstrated experience coordinating complex onsite operations and stakeholder engagement Able to obtain and maintain a public trust clearance Legal authorization to work in the U.S. Client Information Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events. Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Artemis is seeking a full-time Campaign Lead to lead a strategic communications and outreach contract for a federal client. The ideal candidate will have experience with leading communications and outreach efforts across multiple digital, social media, and mainstream media outlets. This individual will also be responsible for developing an implementation plan for a national advertising campaign; overseeing creation of communication toolkits and creative materials; creating and executing a targeted national advertising campaign; and evaluating effectiveness of the campaign against industry benchmarks and contract performance standards. The Campaign Lead role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in management consulting and strategic communications. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This position is remote. However, travel for client meetings and events may be required. Primary Responsibilities Conduct market research, interpreting new and existing data and previously funded efforts to implement a sustained and comprehensive awareness and outreach campaign strategy to reach target audiences and change perceptions. Organize high-profile, multimedia campaigns and coordinate specific strategic events to reach target populations. Collaborate with a variety of stakeholders and key partners to identify areas to expand targeted outreach. Provide regular status reports and campaigns and activities to optimize campaigns and evaluate the effectiveness of marketing strategies. Oversee strategic advertising placements and media booking, optimizing awareness and messaging effectiveness to reach target audiences. Manage multiple outreach projects and provide oversight for final products. Minimum Qualifications 6 years of experience. Bachelor's degree in related field. Strategic thinker with a forward-looking approach to marketing trends and technologies. Strong problem-solving skills and the ability to think critically. Ability to manage competing deadlines. Experience supporting complex projects and transformation efforts within the federal government. Comfortability with supporting complex client relationships. Ability to obtain and maintain a public trust clearance. Legal authorization to work in the U.S. Desired Qualifications Strong critical thinking, analytical and time management skills. Proven ability to organize, prioritize and work well with others. Ability to communicate thoughts, ideas and solutions logically both written and orally. Ability to stay calm under pressure and in a fast-paced environment. Ability to receive feedback from clients and implement changes quickly and effectively. Ability to get up to speed quickly on complex issues. Desire to work in a fast-paced, rapidly evolving environment. Client Information OA within DOL's ETA is seeking the services of a vendor to support the Registered Apprenticeship National Public Awareness Campaign and raise awareness of Registered Apprenticeship (RA) among employers as well as the general public (including jobseekers) and support the expansion of the RA system.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a visionary Lead of Innovation to lead transformative initiatives within our healthcare insurance provider's technology team. This pivotal role will focus on driving innovation in the omnichannel contact center ecosystem to enhance both customer experience and operational efficiency. Responsibilities: Identify and capitalize on opportunities to innovate across customer experience channels, including chat, email, voice self-service, conversational AI, CI/CD pipelines, test automation, and internal processes. Develop a structured innovation roadmap that aligns with organizational goals and facilitates the transition to cloud-based CCaaS solutions. Quantify business impacts and prioritize initiatives based on ROI and organizational value. Oversee the end-to-end execution of innovative technologies and processes, ensuring timely delivery and measurable results. Work cross-functionally with departmental leaders to gather insights, secure buy-in, and champion change initiatives. Build and maintain strong relationships with key stakeholders to align innovation efforts with strategic priorities. Regularly present progress and recommendations to executive leadership, demonstrating the impact of innovation initiatives. Advocate for continuous improvement and foster a culture of innovation within the technology team. Manage resource allocation and project budgets for innovation projects, ensuring efficient execution. Track performance metrics, adjust strategies as needed, and optimize outcomes. Qualifications 4+ years of experience in innovation leadership within technology teams or contact center environments. Strong understanding of omnichannel operations, including conversational AI, CI/CD, and CCaaS solutions. Ability to conceptualize and articulate the business value of technological advancements. Experience managing and motivating cross-functional teams to drive collaboration. Exceptional communication and presentation skills, with the ability to influence and inspire stakeholders at all levels. Strong analytical, organizational, and project management skills. Familiarity with cloud-based systems, DevOps, and test automation frameworks is highly desirable. Visionary and results-driven, with a passion for driving innovation and continuous improvement. Resilient and adaptable in a fast-paced and evolving environment. Nice to have: Exposure with CX platforms like Google CCAI, Amazon Connect, NICE CX One, Genesys etc. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).** Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency. Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions. Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates. Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies. Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage. Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes. Qualifications 4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus). Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these). Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing). Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments. Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals. Exceptional stakeholder management, with experience influencing C-level executives. Nice to have: Certifications in AWS Connect, Google CCAI, or CCaaS platforms. Background in healthcare/insurance compliance (HIPAA, PCI). Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information All your information will be kept confidential according to EEO guidelines.

Do you like working with different project teams in a fast-paced environment? Are you interested in joining an organization focused on making a positive impact? If so, we'd like to talk with you about growing with us. We are currently seeking a full-time PFAS/Emerging Contaminants Market Leader. This is an excellent opportunity to join and grow EnSafe, getting involved in a variety of projects for a diverse range of clients across the globe. As a PFAS/Emerging Contaminants Market Leader, you will combine business development leadership, subject matter expertise, and strategic vision to strengthen EnSafe's position as a trusted advisor to clients navigating the complex regulatory and technical challenges associated with PFAS and other emerging contaminants. DUTIES/RESPONSIBILITIES In this position, you will: Strategic and Market Leadership Enhance and execute EnSafe's PFAS and emerging contaminants growth strategy, in collaboration with the firm's executive and technical leadership teams. Expand EnSafe's market presence through strategic engagement with industrial, commercial, and government clients, as well as law firms and regulatory stakeholders. Represent EnSafe in the marketplace as a thought leader through publications, presentations, and professional organization participation. Develop and support market initiatives, positioning EnSafe as a preferred PFAS solutions partner for complex environmental and compliance challenges. Technical Leadership and Project Oversight Serve as a Subject Matter Expert (SME) on PFAS investigation, treatment, and compliance projects, guiding clients through regulatory and technical complexities. Provide regulatory and litigation support on contaminant fate, transport, remedial approaches, and expert testimony when needed. Lead PFAS/emerging contaminant data evaluation, visualization, and remediation teams to develop effective solutions. Collaborate across disciplines and offices to integrate PFAS work with EnSafe's broader environmental, compliance, and engineering capabilities. Team Development and Mentorship Lead and mentor multidisciplinary project teams, ensuring alignment with market needs, regulatory requirements, and technical excellence. Provide mentoring, career development, and performance guidance to junior and mid-level staff. Foster a collaborative, inclusive, and innovative culture that empowers others to lead. SKILLS/EXPERIENCE Minimum Skills and Requirements: Bachelor's degree in Environmental or Chemical Engineering, Chemistry, Geology/Hydrogeology, or related discipline. 12+ years of consulting experience, including significant leadership in PFAS and emerging contaminant site investigation, fate and transport, remediation, and regulatory interface. Proven business development success, including client relationship management, proposal development, and project acquisition. Strong communication and strategic thinking skills, with the ability to lead client engagements and multidisciplinary teams. Ability to travel for client development, conferences, EnSafe engagement/leadership, project oversight, and other senior leadership responsibilities. Preferred Skills: Advanced degree (M.S. or Ph.D.) in Environmental or Chemical Engineering, Chemistry, or related field. Experience in global or multi-region PFAS market strategy development. Published thought leadership (technical papers, conference presentations, or regulatory commentary). Why Join EnSafe? Employee-Owned Advantage EnSafe is 100% employee-owned, with an ESOP (Employee Stock Ownership Plan) since 1997. That means when EnSafe succeeds, you succeed too, turning company growth directly into shared rewards. Commitment to Growth and Wellness The company supports personalized career development, mentorship, and employee wellness initiatives such as health tracking tools. Purpose‑Driven Work EnSafe's mission focuses on impactful environmental, health, and safety consulting-making a real difference in communities and is backed by its long-standing technical credibility. Safety as a Value, Not Just a Service Safety is deeply embedded in our culture, prioritizing employee well-being in addition to helping clients maintain compliance. We stress that “safety is part of everything we do.” A Culture of Freedom & Ownership At EnSafe, our career philosophy is built on freedom. The freedom to take initiative, achieve your goals, and shape your own career path Employees are encouraged to pursue growth in a flexible, entrepreneurial environment. Challenging, Creative Work Workdays at EnSafe are anything but ordinary, fast-paced, dynamic, and filled with opportunities to tackle projects in environmental consulting, health & safety, engineering, and technology. Every day calls for creativity, innovation, and agile problem-solving. About EnSafe EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with growth and development opportunities. We build enduring, trustful relationships with each of our clients, with a focus on high ethical and safety standards. We build this reputation by attracting high-quality people and retaining them for the long term. At EnSafe, we are dedicated to fostering a diverse and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at our company. EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing. Check us out on the web at ************** #LI-MR1

Do you like working with different project teams in a fast-paced environment? Are you interested in joining an organization focused on making a positive impact? If so, we'd like to talk with you about growing with us. We are currently seeking a full-time PFAS/Emerging Contaminants Market Leader. This is an excellent opportunity to join and grow EnSafe, getting involved in a variety of projects for a diverse range of clients across the globe. As a PFAS/Emerging Contaminants Market Leader, you will combine business development leadership, subject matter expertise, and strategic vision to strengthen EnSafe's position as a trusted advisor to clients navigating the complex regulatory and technical challenges associated with PFAS and other emerging contaminants. DUTIES/RESPONSIBILITIES In this position, you will: Strategic and Market Leadership * Enhance and execute EnSafe's PFAS and emerging contaminants growth strategy, in collaboration with the firm's executive and technical leadership teams. * Expand EnSafe's market presence through strategic engagement with industrial, commercial, and government clients, as well as law firms and regulatory stakeholders. * Represent EnSafe in the marketplace as a thought leader through publications, presentations, and professional organization participation. * Develop and support market initiatives, positioning EnSafe as a preferred PFAS solutions partner for complex environmental and compliance challenges. Technical Leadership and Project Oversight * Serve as a Subject Matter Expert (SME) on PFAS investigation, treatment, and compliance projects, guiding clients through regulatory and technical complexities. * Provide regulatory and litigation support on contaminant fate, transport, remedial approaches, and expert testimony when needed. * Lead PFAS/emerging contaminant data evaluation, visualization, and remediation teams to develop effective solutions. * Collaborate across disciplines and offices to integrate PFAS work with EnSafe's broader environmental, compliance, and engineering capabilities. Team Development and Mentorship * Lead and mentor multidisciplinary project teams, ensuring alignment with market needs, regulatory requirements, and technical excellence. * Provide mentoring, career development, and performance guidance to junior and mid-level staff. * Foster a collaborative, inclusive, and innovative culture that empowers others to lead. SKILLS/EXPERIENCE Minimum Skills and Requirements: * Bachelor's degree in Environmental or Chemical Engineering, Chemistry, Geology/Hydrogeology, or related discipline. * 12+ years of consulting experience, including significant leadership in PFAS and emerging contaminant site investigation, fate and transport, remediation, and regulatory interface. * Proven business development success, including client relationship management, proposal development, and project acquisition. * Strong communication and strategic thinking skills, with the ability to lead client engagements and multidisciplinary teams. * Ability to travel for client development, conferences, EnSafe engagement/leadership, project oversight, and other senior leadership responsibilities. Preferred Skills: * Advanced degree (M.S. or Ph.D.) in Environmental or Chemical Engineering, Chemistry, or related field. * Experience in global or multi-region PFAS market strategy development. * Published thought leadership (technical papers, conference presentations, or regulatory commentary). Why Join EnSafe? * Employee-Owned Advantage EnSafe is 100% employee-owned, with an ESOP (Employee Stock Ownership Plan) since 1997. That means when EnSafe succeeds, you succeed too, turning company growth directly into shared rewards. * Commitment to Growth and Wellness The company supports personalized career development, mentorship, and employee wellness initiatives such as health tracking tools. * Purpose‑Driven Work EnSafe's mission focuses on impactful environmental, health, and safety consulting-making a real difference in communities and is backed by its long-standing technical credibility. * Safety as a Value, Not Just a Service Safety is deeply embedded in our culture, prioritizing employee well-being in addition to helping clients maintain compliance. We stress that "safety is part of everything we do." * A Culture of Freedom & Ownership At EnSafe, our career philosophy is built on freedom. The freedom to take initiative, achieve your goals, and shape your own career path Employees are encouraged to pursue growth in a flexible, entrepreneurial environment. * Challenging, Creative Work Workdays at EnSafe are anything but ordinary, fast-paced, dynamic, and filled with opportunities to tackle projects in environmental consulting, health & safety, engineering, and technology. Every day calls for creativity, innovation, and agile problem-solving. About EnSafe EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with growth and development opportunities. We build enduring, trustful relationships with each of our clients, with a focus on high ethical and safety standards. We build this reputation by attracting high-quality people and retaining them for the long term. At EnSafe, we are dedicated to fostering a diverse and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at our company. EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing. Check us out on the web at ************** #LI-MR1

Join our award-winning Parks Recreation and Cultural Arts team as a seasonal camp discovery leader. Our Camp Discovery Leaders brings their energy enthusiasm and the desire to ensure a positive summer camp experience for children of all ability levels. Make a direct impact on the community as part of our summer camps team. This position is responsible for organizing recreational activities and other duties as assigned through Kettering's Parks Recreation and Cultural Arts Department. This position is responsible for the planning coordination and execution of the Camp Discovery summer camp for individuals between the ages of 7 and 21 with various disabilities. This position is responsible for the safety and enjoyment of program participants for an extended period of time. Examples of Duties: Coordinates the execution of a summer day camp program for youth and young adults with disabilities ages 7 through 21 years of age; Communicates professionally with coworkers and participants and their family members; Responsible for the enjoyment and safety of program participants for an extended period of time; Assists with the development and execution of individual camp plans for each Camp Discovery participant; Fulfills key role in emergency action plan. Qualifications: Applicant must have a background working with youth and young adults with disabilities in an educational or recreational setting. Must be able to establish and maintain effective working relationships with city staff members volunteers and the general public. A bachelor's degree in special education/learning disabilities is preferred. Any equivalent combination of experience and training which provides the required knowledge skills and abilities. Compensation: Pay range is $11.85 per hour to $14.55 per hour. Entry rate contingent upon candidate's related skills knowledge and abilities. To Apply: Please apply using our online application portal. Recruitment open until filled. Equal Opportunity Employer Additional Information Job Description