Customer Account Representative jobs at U.S Xpress - 333 jobs

Transportation Representative
Cornerstone Systems 4.0
Canfield, OH jobs
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence. Job Summary: Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Responsibilities: Follow up on load statuses and assure deliveries are made. Evaluate and provide shipping instructions to the service provider. Review documents submitted by carriers to assure accuracy, detail, and completeness. Release load for billing when the load has been delivered and all information is accurate. Manage, service, and grow current customer/carrier relationships. Ensure compliance with all SOPs and daily adherence to requirements. Source carrier capacity as needed to cover customer freight. Understand market trends and seasonality of capacity. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner). Understand the customer's shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain. Convert new carrier relationships into repeat business. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business. Prospect customers, source carriers, negotiate rates, problem solve, and manage problems. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied. Promote and display Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied Regular and reliable attendance expected Other work-related duties as assigned by supervisor/manager Minimum Knowledge, Abilities and Skills Required Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred, but not required. Previous related experience preferred, but not required. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated. Problem solver; critical thinker. Effective oral and written communication skills. Excellent customer service and interpersonal skills. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met. Demonstrated analytical skills and problem solving skills. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner. Able to work in a team environment, while also delivering independent results. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely. Proficient in Microsoft Office Suites Why Join Cornerstone Systems? Impactful Work: Your work directly contributes to our growth and success. Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement. Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance. Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.
$32k-41k yearly est. 16h ago

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Enterprise Solutions Representative
Pitt Ohio Express 4.5
Grove City, OH jobs
PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Grove City, OH area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. The territory will be Western Columbus/Dayton and surrounding areas. PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities * Manage a portfolio of accounts with a special focus on building shipper relationships.• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.• Secure accurate supply chain maps to support our consultative sales approach.• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base.• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.• Support PITT OHIO Operations and Administration in reducing cost with your customer base• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments• Support all Company goals and policies• Able to react to change productively and handle other essential tasks as assigned Other Duties * Interface with Operations, Pricing, Claims, Collections and other internal departments• Able to react to change in response to changes in the Company's go-to-market strategy.• Proficiently use PITT OHIO Sales applications.• Participate in "Huddles" (collaborative sales meetings) to grow business.• Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications * Minimum 3-5 years sales experience• Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers• Must possess excellent interpersonal, verbal and written communication skills• Experienced in Microsoft Office programs and the Internet• Skillful typing• Valid Drivers License and clean driving record required• Problem solving, negotiation, and time management skills are essential Working Conditions * Travel is required; must be able to energetically travel by car, plane or public transportation• Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2
$26k-32k yearly est. Auto-Apply 38d ago
Enterprise Solutions Representative
Pitt Ohio 4.5
Grove City, OH jobs
PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Grove City, OH area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. The territory will be Western Columbus/Dayton and surrounding areas. PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. • Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2
$26k-32k yearly est. Auto-Apply 29d ago
REMOTE Customer Service Representative
Evening Post Group 3.8
Plantation, FL jobs
Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday - Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays. Essential Functions: Interacts with customers via telephone, email, or in person to provide support and information on services. Collects and enters information for services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Must be able to talk on the phone and type at the same time Excellent reading, writing, and verbal communication skills including active listening Must pass a background check and typing test with a minimum typing speed of 35WPM Must have a quiet area for a home office away from noise and distractions Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. Telephone experience is required. Auto dialer experience is highly preferred. Experience using computers and performing data-entry functions. Bilingual ability in English and Spanish is a plus. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
$26k-33k yearly est. 6d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Troy, AL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 345 Perry Hill Road, Bldg. 55 Rm 3-123, Montgomery, AL 36109 or 215 Perry Hill Road, Bldg. 1 Rm GA-119, Montgomery, AL 36109 Schedule: Full Time Relocation: N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
Customer Service III
Rohrer 4.4
Wadsworth, OH jobs
Looking to further your career in Customer Service? Now is the time to apply! Why Rohrer? Rohrer offers benefits after 30 days of employment including Medical, Dental, Vision, 401k, and PTO! The CSR Level III position will manage the internal flow of work by communicating customer requirements and by working closely with all Rohrer team members to consistently stay on track within our timelines. CSR III will work towards developing stronger relationships with customers through exceptional communication and success-based solutions. CSR III is an external educator to customers to convey expertise information about Rohrer services. CSR III has the responsibility of reviewing the clients' initial job specifications, issues and/or order consumables needed to complete the job. The CSR Level III will be active in processing client artwork, proofing by clearly communicating constraints or issues relating to the job. (Any inventory/forecasted ordering programs will be managed by the CSR III in conjunction with the customer. The overall focus is to process customer/salesperson's requests (orders/art/quotes/samples/etc.) in a timely, efficient manner. Travel may be needed to meet clients as needed. CSR Level III will also assist in supplemental coverage in the absence of any Rohrer team members as needed) ESSENTIAL JOB TASKS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fielding new customer calls and sharing product related information and Rohrer service abilities with the client. Discuss Rohrer services to customers by telephone or in person, take or enter orders, and obtain details about customer complaints. Data entry of order information (Match P.O prices and items to new/rerun items, etc.) Post reservation production tickets (if applicable). Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.) Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made. Order color folders if necessary. Send proofs, die samples, color folders, mockups, and prototypes for approval. Enter specs for approved items (print & thermo) and obtain layouts for production. Process RFQ's per information provided by sales and the customer. Initiate and manage timeline set for customer expectations (orders, new projects, RFQ's, inquiries, etc.) Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise. Handle customer complaints and obtain the best compromised solution. Responsible for inventory management. Manage CIA account processing and assist with past due collections. Foster a culture based on Rohrer's Core Values (see KSA's below). Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS 3-5 years of customer service and/or 3-5 years of experience in project management Knowledge within packaging and manufacturing industry preferred In-depth knowledge of the project management process Excellent verbal and written communication with the customers well as strong interaction with sales staff, supervisors and plant employees Exceptional organizational skills, strong attention to detail, task completion and multitasking skills Exceptional teamwork attributes A strong desire to help others and have outstanding people skills Strong leadership qualities with a focus on satisfying customers Capable of setting timelines with goals and communicating with all Rohrer team members to reach goals accurately Able to successfully manage and distribute work to appropriate team member to process work efficiently Thorough knowledge of all aspects of traditional packaging such as printing, thermoforming, heat seal trays and finishing processes with an understanding of interactive workflow Enjoys talking with people and dealing with customer complaints to ensure customer satisfaction Able to work in a fast-paced environment, be a flexible thinker and enjoy challenges Strong problem-solving and judgment skills to handle customer complaints/issues independently and solve problems with little supervision Capable of cross-training with all Rohrer team members
$60k-113k yearly est. 26d ago
Customer Experience Representative
Ace Relocation Systems 4.2
San Marcos, TX jobs
Join a company that moves people - and the industry - forward. For over 40 years, Ace Relocation Systems has been a leader and innovator in the moving and relocation industry. We've built our reputation by combining top-tier customer care, modern technology, and a people-first culture that drives everything we do. From investing in cutting-edge tools and modern facilities to giving back through organizations like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking, we're a company that believes in making an impact - on our customers, our team, and our community. If you're ready to grow your career in a tech-forward, customer-focused, and team-oriented environment, we want to meet you! What You'll Do As a Customer Experience Representative, you'll be the friendly, knowledgeable voice guiding our customers through every stage of their relocation. You'll: Coordinate relocation services and ensure everything runs smoothly and on schedule Communicate clearly and professionally with both customers and internal teams Deliver top-notch service that makes every customer feel valued and supported Help maintain Ace's reputation for excellence and dependability What You Bring 1+ years of customer service experience in an office environment (moderate to heavy volume) Strong time management, attention to detail, and a proactive mindset The ability to stay cool under pressure, think on your feet, and find solutions fast A positive, adaptable, team-player attitude Why You'll Love Working Here Competitive pay: $19-$20 per hour A collaborative, team-oriented culture that values your ideas and growth Paid vacation, sick days, and holidays Comprehensive benefits, including 401(k) with company match Hybrid schedule after 90 days and successful training completion - 3 days in-office 2 days work from home And much more - because we know great people deserve great perks. The pay rate is $19-20 per hour. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits. Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels. We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law. Qualifications Technology Skills: Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook. Competent with Microsoft Teams. Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job. High School Diploma or General Education Degree (GED) 1 year of relevant work experience
$19-20 hourly 6d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Pocatello, ID jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Tuscaloosa, AL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
Customer Service Coordinator - 3rd Shift
Total Quality Logistics, Inc. 4.0
Cincinnati, OH jobs
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Third-Shift Customer Service Representative for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you'll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence. Who we're looking for: * You have a passion for delivering excellent customer service * You enjoy solving problems * You maintain a calm, professional demeanor under pressure * You communicate clearly and work well within a team * You're organized, with a high attention to detail * You have a strong work ethic with a history of reliability * You're professionally driven, and career motivated * You are comfortable working in a fast-paced office environment What you'll be doing: * Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule * Help resolve shipping issues with a high sense of urgency and professionalism * Document and manage all tasks in our internal systems * Provide updates and communicate directly with the internal sales and support teams What's in it for you: * $20.00 per hour compensation with shift differential * Outstanding career growth potential * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
$20 hourly 60d+ ago
Customer Service Coordinator - 2nd Shift
Total Quality Logistics, Inc. 4.0
Cincinnati, OH jobs
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Second-Shift Customer Service Coordinator for TQL, you'll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you'll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence. Who we're looking for: * You have a passion for delivering excellent customer service * You enjoy solving problems * You maintain a calm, professional demeanor under pressure * You communicate clearly and work well within a team * You're organized, with a high attention to detail * You have a strong work ethic with a history of reliability * You're professionally driven, and career motivated * You are comfortable working in a fast-paced office environment What you'll be doing: * Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule * Help resolve shipping issues with a high sense of urgency and professionalism * Document and manage all tasks in our internal systems * Provide updates and communicate directly with the internal sales and support teams What's in it for you: * $20.00 per hour compensation with shift differential * Outstanding career growth potential * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
$20 hourly 18d ago
Customer Service Coordinator - 1st Shift
Total Quality Logistics, Inc. 4.0
Cincinnati, OH jobs
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Carrier Services Coordinator for TQL, you'll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced, entry-level role, you'll be trained to excel as the first point of contact for general inbound phone calls and emails. We'll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL's success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL's commitment to being the industry leader in service excellence. Who we're looking for: * You have a passion for delivering excellent customer service * You enjoy solving problems * You maintain a calm, professional demeanor under pressure * You communicate clearly and work well within a team * You're organized, with a high attention to detail * You have a strong work ethic with a history of reliability * You're professionally driven, and career motivated * You are comfortable working in a fast-paced office environment What you'll do: * Manage a high volume of inbound phone calls and emails * Help resolve caller issues and questions with a high sense of urgency and professionalism * Document and manage all tasks in our internal systems * Provide updates and communicate directly with the internal sales and support teams What's in it for you: * Compensation starting at $16.50 per hour compensation with opportunity for annual merit increases * Outstanding career growth potential * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
$16.5 hourly 60d+ ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Waynesville, NC jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Franklin Park, FL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Winston-Salem, NC jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 7d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Greenville, AL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Blountstown, FL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago
Account Service Representative
R2 Logistics 4.0
Westerville, OH jobs
Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you: Are you an outgoing problem-solver who multitasks effectively and strives for perfection? Do you thrive in a fast-paced team-oriented setting? Would you describe yourself as proactive, persuasive, and disciplined? The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Responsibilities: Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts Book loads - Negotiating rates with partner carriers to cover shipments Assist with additional responsibilities as needed Requirements: A proactive approach to problem-solving Effective and persuasive communication skills Ability to provide outstanding customer service when faced with a challenge Excellent follow-up skills, with a keen eye for details Ability to multitask and produce results in a time-sensitive setting Energetic and positive attitude Benefits: Medical/Dental/Vision/Life insurance Paid holidays, vacation, and sick time 401K with company match Competitive compensation Full-cycle training (industry & position) Competitive base salary Opportunity for internal career advancement About R2 Logistics: Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.
$28k-34k yearly est. 18d ago
Call Center Specialist
Gesher Human Services 3.8
Detroit, MI jobs
DEPARTMENT: Workforce Development SUPERVISOR: Call Center Lead / Career Services Manager Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support. QUALIFICATIONS Education: High school diploma or equivalent required. Other: Strong verbal communication and professional phone etiquette skills. Ability to engage callers with empathy, clarity, and problem-solving focus. Experience with Workforce Development or Career Services preferred. Ability to multitask across phone systems, databases, and scheduling tools. Proficiency with computers, Windows, and Office 365. Experience entering and maintaining accurate participant records and program data. DUTIES AND RESPONSIBILITIES Provide phone, text, and email support to individuals seeking career and employment services. Explain available career services, training opportunities, and community resources. Schedule appointments for career coaching, workshops, and partner services. Route participants to appropriate career centers, staff, or partner organizations. Document all participant interactions accurately in required data systems. Conduct follow-up outreach to support engagement and service completion. Maintain required reports tracking customer activity and outcomes. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$32k-41k yearly est. Auto-Apply 24d ago
In-Bound Call Center Representative
Ironmountain Solutions 4.2
Holmes Beach, FL jobs
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. Job Responsibilities: Answer and manage incoming calls and online tips from the public Gather, clarify, and document information related to alleged criminal or suspicious activity Review and assess tips to determine relevance and appropriate action Conduct basic research using government, law enforcement, and open-source systems Accurately document calls, tips, and findings in government systems Prepare and route reports to the appropriate field offices or agencies Escalate urgent or actionable information to designated personnel as needed Follow established procedures, policies, and data privacy requirements Provide professional, courteous customer service Education and Experience Requirements: 3+ years of experience in a call center Associate's degree required Experience resolving complex stakeholder or customer issues Proven ability to manage multiple tasks in a high-volume environment Strong multitasking skills, including simultaneous data entry, research, and communication Comfortable working with diverse stakeholders across varying professional backgrounds Strong analytical, research, and problem-solving skills Ability to work independently with minimal supervision Excellent verbal and written communication skills Active listening skills and sound judgment in complex situations Experience supporting or training new customer service representatives Ability to generate ad-hoc reports using internal systems Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
$16 hourly Auto-Apply 4d ago