Case Manager jobs at Northeast Valley Health

Job Description Under the supervision of a licensed practitioner, the Medical Assistant will perform non-invasive routine technical supportive services of clinic patient care relating to therapeutic and diagnostic functions, following established policies & procedures, and techniques. The supervising licensed practitioner must be physically present in the treatment facility for the Medical Assistant to perform non-invasive technical supportive services. The Medical Assistant will perform a variety of behavioral health screening tools to assist the LIP in identifying mental health and substance use disorders. The Medical Assistant also provides a variety of administrative, assistive & supportive clinical and outreach activities. The Medical Assistant cannot evaluate or synthesize data. Reports to: Direct & Administrative: Associate Director of Healthcare Operations or designee Technical/Clinical: Licensed Independent Practitioner in consultation with the Director of Nursing Services or designee Qualifications: 1. High school diploma or General Educational Development (GED) Certificate is preferred. 2. Completion of a secondary or postsecondary Medical Assistant education program from a public school authorized by the Department of Education, or an approved Medical Assistant program at a postsecondary institution accredited or approved by the Bureau for Private Postsecondary Education. 3. Some previous experience working in psychiatric, mental health or rehabilitation facility is highly desirable. 4. Knowledge of special population patient needs especially with persons experiencing homelessness preferred. 5. Must demonstrate within ninety days of employment, competency in the usage of clinical equipment and Point of Care testing e.g. pregnancy test, urine dip, etc. Have knowledge of instrument sterilization procedures and process. 6. Must be able to travel to all NEVHC Health Centers as directed by the supervisor. Medical Assistant II - Behavioral Health/Psychiatric (Floater) must meet the following additional requirements: 1. Must maintain a current Cardio-Pulmonary Resuscitation certification, in compliance with corporate CPR Policy. 2. Displays qualities of dependability and reliability, be willing to accept a variety of tasks, and able to comprehend quickly and follow instructions accurately. 3. Be able to communicate tactfully and empathetically, with cultural sensitivity; with staff, patients, and family members. 4. Write and print legibly. 5. Be well groomed and display mature behavior. 6. Must possess excellent interpersonal skills. 7. Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients. 8. Must maintain or exceed Medical Assistant competency levels as established by corporate standards for clinical practice. 9. Must demonstrate through written and oral testing, the knowledge and skills necessary to provide care appropriate to the age of the patients served and has knowledge of the principles of growth and development over the life span. He or she can identify and categorize each patient's age-specific group needs, such as those for infant, adolescent, adult or geriatric patients. 10. Fluency in English (speaks, read and write). 11. Fluency in Spanish (speaks, translate, read and write) and must complete the mandatory Medical Interpretation course offered at NEVHC. 12. Ability to maintain absolute confidentiality about health care and another patient/client information. 13. Ability to utilize electronic medical records effectively to intake and document patient information and schedule appointments. 14. Current California driver's license, appropriate insurance coverage and a driving record acceptable to the NEVHC's insurance carrier (if required to drive on the job). Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Schedule: Tuesday (8:30a-5p), Wednesday (11:30a-8p), Friday (8:30a-5p) 24 hours / week

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? * Competitive pay which matches your abilities and experience * Health coverage for you and your family * Generous number of vacation days per year * A robust wellness plan and health club discounts * Continuing education assistance to grow and further your talents * 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click "apply." We're looking for someone to join our team as a AFS Case Manager (DR) who: The DR case manager works with families referred by the Kern County Department of Human Services to increase child safety through improving family stability and well-being. The case manager works with families to identify and achieve family-strengthening goals, links them with community resources, and encourages families to proactively engage themselves in preventing the need for further involvement with Child Protective Services. Essential Functions: * Responds to assigned referrals to engage families in case management * Conducts intakes for program enrollment, completes comprehensive assessments and routine paperwork such as program releases and confidentiality agreements * Conducts routine in-home visits and other regular communication to ensure child safety * Engages the family in their service plan activities geared toward family-strengthening, using a trauma-informed approach to encourage progress and success. * Advocates for clients when there is a concern with the service delivery system * Maintains assigned case load as required by Scope of Work, contract requirements and program protocols * Maintains accurate, detailed, and up-to-date records including contact summaries, progress notes, support service plans, and program specific reports * Represents the DR program in local collaboratives and other settings * Serves as liaison with other community agencies and schools * Reasonable and predictable in person attendance. * Other duties as assigned You'll be successful with the following qualifications: * B.A./B.S. in a health, social science or related field is strongly preferred. Comparable years of experience in a similar field may be substituted * Experience working with diverse target populations, including those who have experienced trauma * Familiarity with community resources * Ability to maintain client dignity and confidentiality at all times * Bilingual (Spanish-English) strongly preferred * Flexibility to alter the 8:00-5:00 schedule when necessary to meet client needs * Excellent written and verbal communication skills * Committed to the belief in health care with dignity for all, and that patients/clients have the right to health care information and participation in planning their own health care. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Job DescriptionClinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? Competitive pay which matches your abilities and experience Health coverage for you and your family Generous number of vacation days per year A robust wellness plan and health club discounts Continuing education assistance to grow and further your talents 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click “apply.” We're looking for someone to join our team as a AFS Case Manager (DR) who: The DR case manager works with families referred by the Kern County Department of Human Services to increase child safety through improving family stability and well-being. The case manager works with families to identify and achieve family-strengthening goals, links them with community resources, and encourages families to proactively engage themselves in preventing the need for further involvement with Child Protective Services. Essential Functions: Responds to assigned referrals to engage families in case management Conducts intakes for program enrollment, completes comprehensive assessments and routine paperwork such as program releases and confidentiality agreements Conducts routine in-home visits and other regular communication to ensure child safety Engages the family in their service plan activities geared toward family-strengthening, using a trauma-informed approach to encourage progress and success. Advocates for clients when there is a concern with the service delivery system Maintains assigned case load as required by Scope of Work, contract requirements and program protocols Maintains accurate, detailed, and up-to-date records including contact summaries, progress notes, support service plans, and program specific reports Represents the DR program in local collaboratives and other settings Serves as liaison with other community agencies and schools Reasonable and predictable in person attendance. Other duties as assigned You'll be successful with the following qualifications: B.A./B.S. in a health, social science or related field is strongly preferred. Comparable years of experience in a similar field may be substituted Experience working with diverse target populations, including those who have experienced trauma Familiarity with community resources Ability to maintain client dignity and confidentiality at all times Bilingual (Spanish-English) strongly preferred Flexibility to alter the 8:00-5:00 schedule when necessary to meet client needs Excellent written and verbal communication skills Committed to the belief in health care with dignity for all, and that patients/clients have the right to health care information and participation in planning their own health care. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? * Competitive pay which matches your abilities and experience * Health coverage for you and your family * Generous number of vacation days per year * A robust wellness plan and health club discounts * Continuing education assistance to grow and further your talents * 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click "apply." We're looking for someone to join our team as a BH Case Manager who: The Case Manager, under the general supervision of their Clinic Manager, is responsible for the coordinating of resources and services for clients. This staff member provides case management services and assists the mental health clinician in the development and delivery of services to mentally ill individuals; participates in group and individual counseling programs; acts as an advocate for the client and creates/maintains relationships with community groups; and completes documentation in case records. Emphasis is on the interdisciplinary team approach as a problem-solving process in providing comprehensive care to clients and their families. The Case Manager shall have a committed belief in mental health care with dignity for all, and that clients have the right to mental heath care information and participation in planning their own mental heath care Essential Functions: * Responsible for assisting the client to complete appropriate releases of information important to client compliance with individual plans of care. * Advocates for clients when there is a problem in the service delivery system. * Assists clients in identifying and correcting situations that contribute to mental health problems; performs crisis intervention counseling at a level not requiring licensure; and assist clinicians in planning the range of care needed to meet clients' needs. * Responsible for maintaining assigned case load and client contacts as required by contract requirements and/or program protocols. * Candidates must be culturally competent and demonstrate ability to engage with patients of the multi-cultural backgrounds, nationalities, origins and diverse sexual preferences. * Visits clients regularly in their homes and in the community to assess their home situations, deliver services, and determine if other services are required. * Keeps accurate, up-to-date records on clients served in accordance with system standards. * Prepares and delivers oral presentations to the public regarding Clinica Sierra Vista's mental health services program. * Works with other staff to develop community resources. * Serves as liaison with other community agencies and schools. * Develops and implements support and educational groups. * Be available to translate for specific sessions, if qualified. You'll be successful with the following qualifications: * Completion of a Bachelor's degree from an accredited college, or university, with a major in Psychology, Sociology, Human Services, Behavioral Science, Social Work or related field. * A clean drug screen confirmation. * Pass DMV background check. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Job DescriptionClinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? Competitive pay which matches your abilities and experience Health coverage for you and your family Generous number of vacation days per year A robust wellness plan and health club discounts Continuing education assistance to grow and further your talents 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click “apply.” We're looking for someone to join our team as a BH Case Manager who: The Case Manager, under the general supervision of their Clinic Manager, is responsible for the coordinating of resources and services for clients. This staff member provides case management services and assists the mental health clinician in the development and delivery of services to mentally ill individuals; participates in group and individual counseling programs; acts as an advocate for the client and creates/maintains relationships with community groups; and completes documentation in case records. Emphasis is on the interdisciplinary team approach as a problem-solving process in providing comprehensive care to clients and their families. The Case Manager shall have a committed belief in mental health care with dignity for all, and that clients have the right to mental heath care information and participation in planning their own mental heath care Essential Functions: Responsible for assisting the client to complete appropriate releases of information important to client compliance with individual plans of care. Advocates for clients when there is a problem in the service delivery system. Assists clients in identifying and correcting situations that contribute to mental health problems; performs crisis intervention counseling at a level not requiring licensure; and assist clinicians in planning the range of care needed to meet clients' needs. Responsible for maintaining assigned case load and client contacts as required by contract requirements and/or program protocols. Candidates must be culturally competent and demonstrate ability to engage with patients of the multi-cultural backgrounds, nationalities, origins and diverse sexual preferences. Visits clients regularly in their homes and in the community to assess their home situations, deliver services, and determine if other services are required. Keeps accurate, up-to-date records on clients served in accordance with system standards. Prepares and delivers oral presentations to the public regarding Clinica Sierra Vista's mental health services program. Works with other staff to develop community resources. Serves as liaison with other community agencies and schools. Develops and implements support and educational groups. Be available to translate for specific sessions, if qualified. You'll be successful with the following qualifications: Completion of a Bachelor's degree from an accredited college, or university, with a major in Psychology, Sociology, Human Services, Behavioral Science, Social Work or related field. A clean drug screen confirmation. Pass DMV background check. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Job Description The Case Manager provides comprehensive case management services to residents of ERC Crocker Residential including those who are dealing with serious mental illness and/or substance use disorders. Reporting to the Assistant Program Administrator, the Case Manager is responsible for assessing residents' needs, developing personalized care plans, and coordinating various resources to enhance their well-being. This position works closely with a multidisciplinary team to ensure effective communication, monitor progress, and advocate for optimal outcomes. Our program's mission is to delivery comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team. Program Population: Program Population: Crocker Residential is a licensed Residential Care Facility for the Elderly (RCFE). We provide care and supervision for seniors aged 60 and older who require non-medical care and supervision in a home-like environment. We provide 24/7 assistance with activities of daily living (ADLs), including grooming, dressing, and mobility support-along with meal service, medication reminders, and general supervision. Our residents are adults living with chronic health conditions who cannot safely live independently and can benefit from personalized care plans that promote dignity, independence, and social engagement. We maintain a small facility of 48 residents to foster close staff-resident relationships and a strong sense of community. In keeping with our commitment to resident quality of life, we will accept a limited number of residents who wish to keep pets. Applicants should be aware that, on occasion, they may be working around friendly pets and should have no severe allergies to or significant fear of dogs. Principle Responsibilities: Collaborate with Providers, Managed Care Plans, and community service providers to ensure appropriate care coordination for eligible residents. Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, and follow-up. Connect residents with essential social and support services, arranging referrals for specialized care (such as ophthalmology, behavioral health, podiatry, and nutrition), transportation, and more. Accompany residents to appointments when necessary. Advocate on behalf of residents when engaging with healthcare professionals, ensuring their needs are understood and addressed effectively. Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being. Coordinate closely with community staff to establish well-structured care plans. Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes. Provide valuable health promotion and self-management training to empower residents in taking charge of their well-being. Collect and input essential data for reporting purposes, ensuring accurate completion of project activity and monthly reports as required by funding sources. Engage in staff meetings to address resident needs and contribute to discussions related to Case Management concerns. Collect data for comprehensive initial and ongoing assessments of patient needs, spanning functional status, housing, mental health, substance abuse, and education. Provide residents with well-suited referrals for a range of services, including HIV care, benefits counseling, mental health services, and medical support. Observe and honor information confidentiality pertaining to fellow employees. Perform other assigned responsibilities as needed. Requirements: High School Diploma or GED. Experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities. AA or bachelor's degree in Social Work, sociology or related field preferred. Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients' admissions or experiencing homelessness. Electronic Health Record experience and/ Data entry skills required. Proficient in utilizing Microsoft Word, Excel and Power Point. Exceptional verbal and written communication skills. Proficiency in active listening and effective communication techniques. Demonstrated empathy and understanding when working with clients facing challenging life circumstances. Sensitivity and understanding of cultural, social, and economic diversity. Strong desire to work as part of multi-disciplinary team or care coordinators, LCSW, MSW, PCP's and MAs. Bilingual (English/Spanish) ability strongly preferred. Disclaimer: Salary offered will be based on the candidate's relevant experience, qualification s, and in accordance with applicable laws and internal pay equity policies. Additional Requirements: Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job Description Join our team as an Enhanced Care Management (ECM) Case Manager and make a difference in the lives of our community's most vulnerable populations. As an ECM Case Manager, you'll provide invaluable case management services to eligible patients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and individuals transitioning from incarceration. Our program's mission is to deliver comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team. Principal Responsibilities: Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience and avoiding duplication of services. Conduct comprehensive case management services, including intake and assessment, development and implementation of care plans, subspecialty referrals, monitoring, and follow-up. Provide comprehensive assessments and interventions in the field, including in encampments, board-and-care homes, hospitals, and patients' residences. Connect members to social and support services and provide appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition, health education), as well as transportation, food, and housing. Accompany members to appointments as needed. Advocate on behalf of members with healthcare professionals, using motivational interviewing, trauma-informed care, and harm-reduction approaches. Coordinate with hospital staff on discharge planning, monitor treatment adherence (including medication), and provide health promotion and self-management training. Collects and enters necessary data for reporting purposes, completing and submitting monthly project activity and other reports as assigned for submission to the funding source. Participates in agency and community meetings related to the needs of patients and issues related to case management diseases. Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided. Performs other duties as assigned. Requirements: Bachelor's degree in Social Work, Sociology, or a related field, with at least 1 year of experience as a case manager, community health worker, or in similar responsibilities; Associate's degree in a related field and 2-3 years of case management or related experience; OR High School Diploma or GED with at least 4 years of experience as a care coordinator, peer support counselor, housing navigator, or certified community health worker; OR Medical Assistant with at least 1-2 years of experience in case management. In addition to above must have documented experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients' admissions or experiencing homelessness. Experience with Electronic Health Records and strong data entry skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Good communication and customer service skills. Desire and ability to work as part of a multi-disciplinary team, including care coordinators, LCSWs, MSWs, PCPs, and MAs. Must have a valid California Driver's License, proof of auto insurance, and reliable transportation. Bilingual (English/Spanish) strongly preferred. Disclaimer: Salary offered will be based on the candidate's relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

The Case Manager provides comprehensive case management services to residents of ERC Crocker Residential including those who are dealing with serious mental illness and/or substance use disorders. Reporting to the Assistant Program Administrator, the Case Manager is responsible for assessing residents' needs, developing personalized care plans, and coordinating various resources to enhance their well-being. This position works closely with a multidisciplinary team to ensure effective communication, monitor progress, and advocate for optimal outcomes. Our program's mission is to delivery comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team. Program Population: Program Population: Crocker Residential is a licensed Residential Care Facility for the Elderly (RCFE). We provide care and supervision for seniors aged 60 and older who require non-medical care and supervision in a home-like environment. We provide 24/7 assistance with activities of daily living (ADLs), including grooming, dressing, and mobility support-along with meal service, medication reminders, and general supervision. Our residents are adults living with chronic health conditions who cannot safely live independently and can benefit from personalized care plans that promote dignity, independence, and social engagement. We maintain a small facility of 48 residents to foster close staff-resident relationships and a strong sense of community. In keeping with our commitment to resident quality of life, we will accept a limited number of residents who wish to keep pets. Applicants should be aware that, on occasion, they may be working around friendly pets and should have no severe allergies to or significant fear of dogs. Principle Responsibilities: Collaborate with Providers, Managed Care Plans, and community service providers to ensure appropriate care coordination for eligible residents. Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, and follow-up. Connect residents with essential social and support services, arranging referrals for specialized care (such as ophthalmology, behavioral health, podiatry, and nutrition), transportation, and more. Accompany residents to appointments when necessary. Advocate on behalf of residents when engaging with healthcare professionals, ensuring their needs are understood and addressed effectively. Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being. Coordinate closely with community staff to establish well-structured care plans. Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes. Provide valuable health promotion and self-management training to empower residents in taking charge of their well-being. Collect and input essential data for reporting purposes, ensuring accurate completion of project activity and monthly reports as required by funding sources. Engage in staff meetings to address resident needs and contribute to discussions related to Case Management concerns. Collect data for comprehensive initial and ongoing assessments of patient needs, spanning functional status, housing, mental health, substance abuse, and education. Provide residents with well-suited referrals for a range of services, including HIV care, benefits counseling, mental health services, and medical support. Observe and honor information confidentiality pertaining to fellow employees. Perform other assigned responsibilities as needed. Requirements: High School Diploma or GED. Experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities. AA or bachelor's degree in Social Work, sociology or related field preferred. Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients' admissions or experiencing homelessness. Electronic Health Record experience and/ Data entry skills required. Proficient in utilizing Microsoft Word, Excel and Power Point. Exceptional verbal and written communication skills. Proficiency in active listening and effective communication techniques. Demonstrated empathy and understanding when working with clients facing challenging life circumstances. Sensitivity and understanding of cultural, social, and economic diversity. Strong desire to work as part of multi-disciplinary team or care coordinators, LCSW, MSW, PCP's and MAs. Bilingual (English/Spanish) ability strongly preferred. Disclaimer: Salary offered will be based on the candidate's relevant experience, qualification s, and in accordance with applicable laws and internal pay equity policies. Additional Requirements: Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Join our team as an Enhanced Care Management (ECM) Case Manager and make a difference in the lives of our community's most vulnerable populations. As an ECM Case Manager, you'll provide invaluable case management services to eligible patients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and individuals transitioning from incarceration. Our program's mission is to deliver comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team. Principal Responsibilities: Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience and avoiding duplication of services. Conduct comprehensive case management services, including intake and assessment, development and implementation of care plans, subspecialty referrals, monitoring, and follow-up. Provide comprehensive assessments and interventions in the field, including in encampments, board-and-care homes, hospitals, and patients' residences. Connect members to social and support services and provide appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition, health education), as well as transportation, food, and housing. Accompany members to appointments as needed. Advocate on behalf of members with healthcare professionals, using motivational interviewing, trauma-informed care, and harm-reduction approaches. Coordinate with hospital staff on discharge planning, monitor treatment adherence (including medication), and provide health promotion and self-management training. Collects and enters necessary data for reporting purposes, completing and submitting monthly project activity and other reports as assigned for submission to the funding source. Participates in agency and community meetings related to the needs of patients and issues related to case management diseases. Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided. Performs other duties as assigned. Requirements: Bachelor's degree in Social Work, Sociology, or a related field, with at least 1 year of experience as a case manager, community health worker, or in similar responsibilities; Associate's degree in a related field and 2-3 years of case management or related experience; OR High School Diploma or GED with at least 4 years of experience as a care coordinator, peer support counselor, housing navigator, or certified community health worker; OR Medical Assistant with at least 1-2 years of experience in case management. In addition to above must have documented experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients' admissions or experiencing homelessness. Experience with Electronic Health Records and strong data entry skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Good communication and customer service skills. Desire and ability to work as part of a multi-disciplinary team, including care coordinators, LCSWs, MSWs, PCPs, and MAs. Must have a valid California Driver's License, proof of auto insurance, and reliable transportation. Bilingual (English/Spanish) strongly preferred. Disclaimer: Salary offered will be based on the candidate's relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Location: Downtown Los Angeles (CA) JWCH Mission Statement: The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. Position Purpose: The Case Manager provides comprehensive case management services to eligible patients, including high utilizers of services, individuals and families experiencing homelessness, and adults with serious mental illness and/or substance use disorders. Reporting to the Program Manager, the Case Manager is responsible for assessing clients' needs, developing tailored care plans, and coordinating a range of resources to enhance their well-being. This position collaborates closely with a multidisciplinary team to facilitate effective communication, monitor progress, and advocate for optimal outcomes. Program Population: The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client. Principal Responsibilities: Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to ensure seamless care coordination for eligible patients. Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, subspecialty referrals, monitoring, and follow-up. Connect members with essential social and support services, arranging referrals for specialized care (e.g., ophthalmology, behavioral health, podiatry, nutrition), transportation, housing, and more. Accompany patients/clients to appointments when necessary. Advocate on behalf of members when engaging with healthcare professionals to ensure their needs are understood and addressed effectively. Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being. Coordinate closely with clinical staff to establish well-structured discharge plans, ensuring a smooth transition for patients. Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes. Provide health promotion and self-management training to empower patients in taking charge of their well-being. Collect and input essential data for reporting purposes, ensuring the accurate completion of project activities and monthly reports as required by funding sources. Engage in agency and community meetings to address patient needs and contribute to discussions related to case management concerns. Participate in weekly case conferences with PCPs, clinical supervisors, and peers to facilitate collaborative problem-solving for client-related challenges and ensure the delivery of high-quality case management services. Collect data for comprehensive initial and ongoing assessments of patient needs, including functional status, housing, mental health, substance use, and education. Regularly update Individual Service Plans (ISPs) during weekly client meetings and report progress at case conferences to ensure goals are met effectively. Provide clients with appropriate referrals for a range of services, including HIV care, housing, food, transportation, benefits counseling, mental health services, and medical support. Verify clients' eligibility for public assistance programs and guide them through the necessary steps to access programs such as HWLA, Medi-Cal, SSI, GR, and housing options. Maintain confidentiality regarding client and employee information. Participate in designated staff meetings, quality improvement initiatives, case conferences, and in-service trainings. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Safely operate a personal or company vehicle to conduct home visits, community outreach, and client transport as needed. Maintain a valid driver's license and a clean driving record in accordance with organizational policy Perform other duties as assigned. Requirements: A High school diploma or GED is required-preferably a BA, B.Sc., or two-year college. Minimum of two years of experience as a care coordinator, community health worker, or in a similar role. Possess a valid California Driver's License Must have a clean driving record for the past three years and maintain a clear motor vehicle report during employment. Experience working with individuals with multiple chronic conditions, frequent ER visits or inpatient admissions, or those experiencing homelessness. Proficiency in electronic health records (EHR) and data entry required. Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint. Excellent verbal and written communication skills. Strong active listening and practical communication abilities. Demonstrated empathy and compassion when working with clients facing challenging life circumstances. Cultural competence and sensitivity to diverse social, economic, and cultural backgrounds. Bilingual (English/Spanish) preferred *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

The LAG-USC Recuperative Care Program is a 24 hours a day, 7 days a week program/facility The Case Manager provides comprehensive case management services to eligible patients, including high utilizers of services, individuals and families experiencing homelessness, and adults with serious mental illness and/or substance use disorders. Reporting to the Program Manager, the Case Manager is responsible for assessing clients' needs, developing tailored care plans, and coordinating a range of resources to enhance their well-being. This position collaborates closely with a multidisciplinary team to facilitate effective communication, monitor progress, and advocate for optimal outcomes. Program Population: LAG Recuperative Care Center is an Interim Housing program that assists homeless, medically compromised individuals in recovering and improving their health conditions. These individuals may also experience mental health and substance abuse issues, which can lead to behaviors such as yelling, cursing, and outbursts of anger. The role of each staff member at LAG RCC is to assist the client in overcoming barriers and increasing coping skills to reduce negative behaviors. Principal Responsibilities: Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to ensure seamless care coordination for eligible patients. Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, subspecialty referrals, monitoring, and follow-up. Connect members with essential social and support services, arranging referrals for specialized care (e.g., ophthalmology, behavioral health, podiatry, nutrition), transportation, housing, and more. Accompany patients/clients to appointments when necessary. Advocate on behalf of members when engaging with healthcare professionals to ensure their needs are understood and addressed effectively. Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being. Coordinate closely with clinical staff to establish well-structured discharge plans, ensuring a smooth transition for patients. Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes. Provide health promotion and self-management training to empower patients in taking charge of their well-being. Collect and input essential data for reporting purposes, ensuring the accurate completion of project activities and monthly reports as required by funding sources. Engage in agency and community meetings to address patient needs and contribute to discussions related to case management concerns. Participate in weekly case conferences with PCPs, clinical supervisors, and peers to facilitate collaborative problem-solving for client-related challenges and ensure the delivery of high-quality case management services. Collect data for comprehensive initial and ongoing assessments of patient needs, including functional status, housing, mental health, substance use, and education. Regularly update Individual Service Plans (ISPs) during weekly client meetings and report progress at case conferences to ensure goals are met effectively. Provide clients with appropriate referrals for a range of services, including HIV care, housing, food, transportation, benefits counseling, mental health services, and medical support. Verify clients' eligibility for public assistance programs and guide them through the necessary steps to access programs such as HWLA, Medi-Cal, SSI, GR, and housing options. Maintain confidentiality regarding client and employee information. Participate in designated staff meetings, quality improvement initiatives, case conferences, and in-service trainings. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Participate in JWCH's customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Perform other duties as assigned. Requirements: Medical Assistant certification preferred, with at least one year of case management experience. High school diploma or GED required. Minimum of two years of experience as a care coordinator, community health worker, or in a similar role. Experience working with individuals with multiple chronic conditions, frequent ER visits or inpatient admissions, or those experiencing homelessness. Proficiency in electronic health records (EHR) and data entry required. Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint. Excellent verbal and written communication skills. Strong active listening and effective communication abilities. Demonstrated empathy and compassion when working with clients facing challenging life circumstances. Cultural competence and sensitivity to diverse social, economic, and cultural backgrounds. Bilingual (English/Spanish) preferred All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

* Provide interpretation and translation services, culturally appropriate health education and information, informal counseling and guidance on health behaviors, and advocate for individual and community health needs. This position includes Client Orientation to Comprehensive Peri-natal Services Program (CPSP) initial assessment, trimester reassessments, postpartum assessment, interventions, and follow-up services in: Obstetrics, Nutrition, Health Education, Psychosocial and Individual Case Coordination. * Schedule * Flexible, may require some evening and weekends * Primary Duties and Responsibilities * Orient the patient to comprehensive perinatal care at entry of care and throughout the pregnancy as needed * Complete assessments in the four components - obstetric, nutrition, health education and psychosocial using approved assessment forms * Complete the Individualized Care Plan (ICP) with the patient following the initial assessments. Prioritize problems and actions planned to resolve them * Provide individual Perinatal Education, counseling, referrals and instructions as appropriate to the needs and risks identified on the ICP * Reassess in each trimester to identify changes or new developments since the previous assessment and to provide continued support for the patient's strengths. Revise and update the ICP as needed * Postpartum Assessment and Care Plan * Assess the mother and infant postpartum and update the ICP. Provide appropriate interventions for the patient and her baby * Track patient's attendance at appointments, and identify the reason for any missed appointments * Responsible for issuance of Presumptive Eligibility if patient is qualified for the Program. * Maintains OB/EDC log, Newborn log and sends monthly report to Managed Care, QA Director and Clinic Supervisor. * Ensure that appropriate copies of the prenatal record are at the hospital during the Intrapartum period (34 weeks gestational age) * Assist the patient to obtain Medi-Cal and explain what documents she must have to apply for Medi-Cal. * Inform Supervisor of any issues or problems * Time Studies * Maintain a positive working relationship with staff * Other duties as designated by the Other duties as designated by the Clinic Manager, Clinic Director, leading Medical Provider, or Clinical Service Director Qualifications Minimum Requirements * Microsoft Office (Word, Excel, Outlook) * Excellent Communication Skills * Excellent Customer Service * Bilingual English/Spanish preferred * Ability to work as a team player and work independently * Reliable transportation * Must be able to travel from facility to facility * This position requires 10 % travel outside the local area. Required Education/Experience and/or Licensure/Certifications * Medical Assistant Certification or higher * High School Diploma and/or GED equivalent required. * Certified Comprehensive Perinatal Health Worker * At least one year of full-time paid clinical perinatal experience and must be certified CPHW * Participate in ongoing trainings and continued education for skills development * Commitment to goals and philosophy of Northeast Community Clinic * Current CPR and/or BLS Certification * Valid State Identification Physical Requirements and Working Conditions * OSHA Category 2 - Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues. * The work is majority of the time non-sedentary in nature. * The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds. * Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.

Job DescriptionClassification: Full-Time-100% (40 hours per week) Shift: Swing Shift (3PM-12AM) The Peer Advocate will serve as a valued member of the interdisciplinary team responsible for providing comprehensive health and social services to clients at Wesley Health Centers' Enhanced Services Program (ESP) Program. This role also involves collaboration with the health education and prevention team. Through this partnership, the Peer Advocate will share practical information and personal insights from life experiences to assist clients facing similar challenges at Wesley Health Centers. Program Population: The ESP Recuperative Care Program consists of a cohesive team of clinicians, community health workers, and other professionals working together to provide housing and critical services to people experiencing homelessness (PEH) and those who have previously experienced homelessness. Clients/patients may present with behavioral and/or substance use issues. The program follows a Harm Reduction Model, and we are committed to doing "whatever it takes" to support the success of each client. Principal Responsibilities: Build strong rapport with clients, showing genuine care for their well-being. Provide consistent support, motivating clients to engage in behavior modification programs. Maintain accurate, up-to-date, and confidential records tracking client progress in personal behavior changes. Initiate contact with clients once or twice monthly during scheduled hours. Accompany clients to referrals for health and social services, encouraging adherence and accurately documenting progress. Facilitate referrals to substance use recovery services, healthcare facilities, family planning services, and other relevant social services. Deliver approved curriculum-based educational content and skill-building information. Share personal experiences related to incarceration, substance use, mental health, and other risk behaviors. Assist in the ongoing collection of program data and the completion of program-related forms. Contribute to the preparation of monthly reports for funding agencies. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Perform any other duties as assigned. Requirements: Proven experience working with individuals experiencing homelessness. High School diploma or GED. Exceptional communication skills, especially in engaging homeless individuals with substance use or other related challenges. Personal experience overcoming challenges similar to those faced by clients. Ability to reliably travel to various community sites and attend appointments on time. A strong desire to make a difference in the lives of homeless individuals. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a benefits package that includes: A monthly allowance for medical, dental, and vision premiums Paid time off (vacation, sick leave) and 13 paid holidays 401(k) Safe Harbor Profit Sharing plan Mileage reimbursement Short- and long-term disability plans, life insurance, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity Employer!

Job DescriptionClassification: Per Diem ( Hourly As Needed) The Peer Advocate will serve as a valued member of the interdisciplinary team responsible for providing comprehensive health and social services to clients at Wesley Health Centers' Enhanced Services Program(ESP) Program. This role also involves collaboration with the health education and prevention team. Through this partnership, the Peer Advocate will share practical information and personal insights from life experiences to assist clients facing similar challenges at Wesley Health Centers. Program Population: The ESP Recuperative Care Program consists of a cohesive team of clinicians, community health workers, and other professionals working together to provide housing and critical services to people experiencing homelessness (PEH) and those who have previously experienced homelessness. Clients/patients may present with behavioral and/or substance use issues. The program follows a Harm Reduction Model, and we are committed to doing "whatever it takes" to support the success of each client. Principal Responsibilities: Build strong rapport with clients, showing genuine care for their well-being. Provide consistent support, motivating clients to engage in behavior modification programs. Maintain accurate, up-to-date, and confidential records tracking client progress in personal behavior changes. Initiate contact with clients once or twice monthly during scheduled hours. Accompany clients to referrals for health and social services, encouraging adherence and accurately documenting progress. Facilitate referrals to substance use recovery services, healthcare facilities, family planning services, and other relevant social services. Deliver approved curriculum-based educational content and skill-building information. Share personal experiences related to incarceration, substance use, mental health, and other risk behaviors. Assist in the ongoing collection of program data and the completion of program-related forms. Contribute to the preparation of monthly reports for funding agencies. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Perform any other duties as assigned. Requirements: Proven experience working with individuals experiencing homelessness. High School diploma or GED. Exceptional communication skills, especially in engaging homeless individuals with substance use or other related challenges. Personal experience overcoming challenges similar to those faced by clients. Ability to reliably travel to various community sites and attend appointments on time. A strong desire to make a difference in the lives of homeless individuals. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19. Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Classification: Per Diem ( Hourly As Needed) The Peer Advocate will serve as a valued member of the interdisciplinary team responsible for providing comprehensive health and social services to clients at Wesley Health Centers' Enhanced Services Program(ESP) Program. This role also involves collaboration with the health education and prevention team. Through this partnership, the Peer Advocate will share practical information and personal insights from life experiences to assist clients facing similar challenges at Wesley Health Centers. Program Population: The ESP Recuperative Care Program consists of a cohesive team of clinicians, community health workers, and other professionals working together to provide housing and critical services to people experiencing homelessness (PEH) and those who have previously experienced homelessness. Clients/patients may present with behavioral and/or substance use issues. The program follows a Harm Reduction Model, and we are committed to doing "whatever it takes" to support the success of each client. Principal Responsibilities: Build strong rapport with clients, showing genuine care for their well-being. Provide consistent support, motivating clients to engage in behavior modification programs. Maintain accurate, up-to-date, and confidential records tracking client progress in personal behavior changes. Initiate contact with clients once or twice monthly during scheduled hours. Accompany clients to referrals for health and social services, encouraging adherence and accurately documenting progress. Facilitate referrals to substance use recovery services, healthcare facilities, family planning services, and other relevant social services. Deliver approved curriculum-based educational content and skill-building information. Share personal experiences related to incarceration, substance use, mental health, and other risk behaviors. Assist in the ongoing collection of program data and the completion of program-related forms. Contribute to the preparation of monthly reports for funding agencies. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Perform any other duties as assigned. Requirements: Proven experience working with individuals experiencing homelessness. High School diploma or GED. Exceptional communication skills, especially in engaging homeless individuals with substance use or other related challenges. Personal experience overcoming challenges similar to those faced by clients. Ability to reliably travel to various community sites and attend appointments on time. A strong desire to make a difference in the lives of homeless individuals. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19. Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

The Behavioral Health Specialist will report to the Deputy Chief of Behavioral Health and will be dedicated to supporting Behavioral Health providers, including LCSWs, ASWs, LMFTs, psychiatrists, and psychiatric mid-levels. The role involves managing appointments, overseeing Behavioral Health panels, and coordinating care with clinic administration to address patient needs, crisis intervention, and scheduling efficiency. The ideal candidate will have documented experience working with Behavioral Health and psychiatric patients, with a strong understanding of their panels and scheduling requirements. Principal Responsibilities: Manage appointments for all Behavioral Health providers, including Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), and Licensed Marriage and Family Therapists (LMFTs). Assist with psychiatry scheduling as needed. Collaborate closely with clinic administration to assist with crisis intervention, triage, and supportive counseling. Evaluate the urgency of referrals and assess patient needs. Provide warm hand-offs between clinic administration and provider staff to ensure patients receive appropriate care promptly. Work closely with the Kaiser Navigator to ensure patients receive seamless care. Oversee all Behavioral Health panels to ensure all slots are utilized effectively and walk-in appointments are scheduled promptly. Respond to calls and emails regarding psychiatric medication refills, appointments, and urgent or emergent issues. Follow up daily on all no-shows, rescheduling as soon as possible. Conduct weekly reviews of no-show lists to ensure all have been rescheduled. Document all attempts in NextGen and maintain communication with mental health providers. Possess comprehensive knowledge of the registration and scheduling process, including check-in, payer selection, sliding scale, and fee policies. Be familiar with Behavioral Health referrals, including receiving and processing referrals, making appointments, and rescheduling. Ability to navigate the referral system within the Electronic Medical Record. Assist in preparing check-in paperwork for patients, checking in and outpatients, and confirming patient appointments as needed. Conduct pre-check-in for all patients 24 hours prior to their visit to ensure confirmation and completion of all paperwork, consents, and screenings. If not confirmed, fill the slot with a patient from the waitlist. Coordinate with Behavioral Health and medical providers, clinic staff, and assist with patient requests, including but not limited to medical records, urgent cases, referrals to the Office of the Day, and walk-ins. Attend meetings and trainings as necessary. Assist the Director of Behavioral Health Services to ensure compliance with clinic and departmental policies and procedures. Run reports from the computer system for the Director of Behavioral Health. Follow guidelines regarding scheduling appointments through email requests. Assist with other department check-in duties upon request. Work closely with medical, dental, and staff to ensure smooth patient flow and reduce waiting time. Perform other duties as assigned Requirements: Must have a Bachelor of Arts in Psychology, Social Work, or a related social service or health field. Minimum of two years of experience working with behavioral health patients or in a behavioral health setting. Minimum of one year of front office, registration, or clerical experience dealing directly with patients. Ability to relate to and communicate effectively with a diverse patient population and work within a team setting. Excellent verbal and written communication skills, including strong interpersonal skills. Ability to multi-task in a fast-paced environment. Ability to perform assigned responsibilities within JWCH's established guidelines in an organized, detailed, and efficient manner. Experience with Next-Gen, Excel, and Microsoft programs. Excellent computer skills and proficiency in documenting in an electronic medical record system. Bilingual (English/Spanish) is preferred. *All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job Description The Behavioral Health Specialist will report to the Deputy Chief of Behavioral Health and will be dedicated to supporting Behavioral Health providers, including LCSWs, ASWs, LMFTs, psychiatrists, and psychiatric mid-levels. The role involves managing appointments, overseeing Behavioral Health panels, and coordinating care with clinic administration to address patient needs, crisis intervention, and scheduling efficiency. The ideal candidate will have documented experience working with Behavioral Health and psychiatric patients, with a strong understanding of their panels and scheduling requirements. Principal Responsibilities: Manage appointments for all Behavioral Health providers, including Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), and Licensed Marriage and Family Therapists (LMFTs). Assist with psychiatry scheduling as needed. Collaborate closely with clinic administration to assist with crisis intervention, triage, and supportive counseling. Evaluate the urgency of referrals and assess patient needs. Provide warm hand-offs between clinic administration and provider staff to ensure patients receive appropriate care promptly. Work closely with the Kaiser Navigator to ensure patients receive seamless care. Oversee all Behavioral Health panels to ensure all slots are utilized effectively and walk-in appointments are scheduled promptly. Respond to calls and emails regarding psychiatric medication refills, appointments, and urgent or emergent issues. Follow up daily on all no-shows, rescheduling as soon as possible. Conduct weekly reviews of no-show lists to ensure all have been rescheduled. Document all attempts in NextGen and maintain communication with mental health providers. Possess comprehensive knowledge of the registration and scheduling process, including check-in, payer selection, sliding scale, and fee policies. Be familiar with Behavioral Health referrals, including receiving and processing referrals, making appointments, and rescheduling. Ability to navigate the referral system within the Electronic Medical Record. Assist in preparing check-in paperwork for patients, checking in and outpatients, and confirming patient appointments as needed. Conduct pre-check-in for all patients 24 hours prior to their visit to ensure confirmation and completion of all paperwork, consents, and screenings. If not confirmed, fill the slot with a patient from the waitlist. Coordinate with Behavioral Health and medical providers, clinic staff, and assist with patient requests, including but not limited to medical records, urgent cases, referrals to the Office of the Day, and walk-ins. Attend meetings and trainings as necessary. Assist the Director of Behavioral Health Services to ensure compliance with clinic and departmental policies and procedures. Run reports from the computer system for the Director of Behavioral Health. Follow guidelines regarding scheduling appointments through email requests. Assist with other department check-in duties upon request. Work closely with medical, dental, and staff to ensure smooth patient flow and reduce waiting time. Perform other duties as assigned Requirements: Must have a Bachelor of Arts in Psychology, Social Work, or a related social service or health field. Minimum of two years of experience working with behavioral health patients or in a behavioral health setting. Minimum of one year of front office, registration, or clerical experience dealing directly with patients. Ability to relate to and communicate effectively with a diverse patient population and work within a team setting. Excellent verbal and written communication skills, including strong interpersonal skills. Ability to multi-task in a fast-paced environment. Ability to perform assigned responsibilities within JWCH's established guidelines in an organized, detailed, and efficient manner. Experience with Next-Gen, Excel, and Microsoft programs. Excellent computer skills and proficiency in documenting in an electronic medical record system. Bilingual (English/Spanish) is preferred. *All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Under direction of the Care Team Supervisor & Assistant Program Director, the Care Team Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support for the clients of the LAG/USC Recuperative Care Center. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The LAG/USC Recuperative Care Center assists unhoused individuals to recover and improve their quality of life. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each staff at JWCH is to assist the client in overcoming barriers and increasing coping skills to decrease negative behaviors and live in PSH successfully. Principal Responsibilities: Establish a positive rapport with clients and express a concern for their well-being. Demonstrate understanding and practice harm reduction methods. Demonstrate understanding of trauma-informed care. Demonstrate non-violent restraint methods, if needed and only as an absolute last resort. Monitor the floors by walking corridors and perimeter of the building. Maintain a front desk sign in/out sheet for clients, as well as visitors. Search clients and/or visitors belongings when they enter the building. Assist with clients' room searches and/or temperature control, as needed. Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations. Document any client and/or client-staff incidents and submit to supervisor in a timely manner. Answer front desk phone, as needed. Ability to follow all crisis protocol. Escort clients to appointments when needed. Use appropriate de-escalation techniques and seek assistance when required. Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms. Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting. Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists. Provide supportive communication on incarceration, substance abuse, mental health, and risk behaviors. Maintains the security of confidential documents. Maintains confidentiality at all times. Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, Performs other duties and tasks as may be required or assigned. Physical Demands: Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. Must be able to kneel, squat, bend for any duration of time and run if needed. Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks. Requirements: Minimum high school diploma or equivalency Previous experience working with homeless persons. Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness. Desire to work with homeless population. Bilingual (English/Spanish) required. Ability to assist with the collection of patient's valuables. Experience handling confidential documents and detail-oriented. Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs. Ability to communicate clearly verbally and in writing Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. Ability to assist with emergency and behavioral health personnel with aggressive patient situations. *All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Under the direction of the Program Manager, the Care Team Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety, and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The Pathway Home program is an Interim Housing program that assists homeless, individuals to recover and improve their quality of life. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each CTS staff at DTLA is to assist with safety of each residence. Each CTS during shift is expected to use our electronic tagging system to check all perimeters of the building including the top floors. Program Population: The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client. Principal Responsibilities: Performs job functions as prescribed by established policies and procedures within defined scope of education, training, and responsibilities. Establish a positive rapport with clients and express a concern for their well-being. Demonstrate understanding and practice harm reduction methods Demonstrate understanding of trauma-informed care Demonstrate non-violent restraint methods, if needed and only as an absolute last resort Monitor the floors by walking corridors as assigned, and or being rotated. Maintain a front desk sign in/out sheet for clients, as well as visitors. Monitor the front lobby on a 24 hour/7-day basis. Search clients and/or visitor's belongings when they enter the building Assist with clients' room searches and/or temperature control, as needed Assist clients with elevator access. Act as floor lead during fire drills and real emergencies, and as lead in performing necessary evacuations. Attend each shift change and contribute accordingly Document any client and/or client-staff incidents and submit to supervisor in a timely manner Answer front desk phone, as needed Escort clients to appointments, as needed. Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed. Ability to follow all crisis protocol Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms Utilize agency van to transport staff to and from parking structure during dark hours and/or rain Provide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors. Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting. On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants. Flexibility to adjust with a multiple schedule change, shift change, and days off. The work schedule is subject to change periodically based on the number of Care Team Specialists. Maintains the security of confidential documents. Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas of the building. Work with administration to process the following: Performs other clerical duties Administrative tasks Assist clients in walkers and wheelchairs if needed. Coordinate with HFH warehouse for all deliveries, and U.S. Mail Maintains confidentiality at all times Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients Maintains confidentiality for all documents that contain patient/client identifier information, Observes and respects confidentiality of information in regards to fellow employees. Responsibility and accountability for adherence to organizational and department standards and policy. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures, Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, Observes department guidelines to conduct personal business during breaks and lunch hour, Projects a positive professional image and adheres to organizational dress code. Maintain shift reports and communicate with BH Team when client issues arise Participates in assigned staff and other meetings, and in-service training meetings Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Performs other duties and tasks as may be required or assigned. Physical Demands: Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. Must be able to kneel, squat, bend for any duration of time and run if needed. Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. Constant use of hands, arms, and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Performs other duties and tasks as may be required or assigned. Team Work and Interpersonal Skills Speak effectively with staff, HFH, other agencies, and the public Assist with client translations as needed Direct and supportive communication with clients, at all times Demonstrates courtesy, mutual respect and compassion in dealing with others, Initiates and presents positive solutions to problems, Demonstrates effective working relations and works effectively as part of the team to facilitate the organization's ability to meet goals and objectives, Demonstrates a willingness to accommodate requirements or changing priorities in the workplace. Requirements: Minimum high school diploma or equivalency Two years' experience in behavioral health or social services environment. Previous experience working with homeless persons or population. Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness. Desire to work with homeless population. Bilingual (English/Spanish) preferred Ability to assist with the collection of patient's valuables. Experience handling confidential documents and detail-oriented. Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs. Ability to communicate clearly verbally and in writing Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. Ability to assist with emergency and behavioral health personnel with aggressive patient situations. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.