Medical Receptionist jobs at Northwell Health

Provides secretarial and clinical support to supervising physician in an offsite practice setting. Associates Degree or High School Diploma/GED plus two years of related experience. 2 years of related experience. Certified Medical Assistant required if performing Medical Assistant duties Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.80 - $28.98 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 952 - MS Doctors Westchester - OFFS, Mount Sinai Hospital May schedule appointments for patients. Take detailed clinical phone messages for physician or advanced allied healthcare provider. Acquire insurance authorizations for procedures and tests ordered by attending physician. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Maintain logging system as required for tracking test results. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Retrieve physician correspondence from dictation service, edit where necessary. Prepare physicians mail correspondence. Compile documents for surgical billing packages May maintain, adjust and confirm patient office schedule. Help direct patient flow during practice hours. Performs other duties as assigned

Provides secretarial and clinical support to supervising physician in an offsite practice setting. **Qualifications** + Associates Degree or High School Diploma/GED plus two years of related experience. + 2 years of related experience. + Certified Medical Assistant required if performing Medical Assistant duties Non-Bargaining Unit, 946 - MS Manhasset Medical Associates - OFFS, Mount Sinai Hospital **Responsibilities** + May schedule appointments for patients. + Take detailed clinical phone messages for physician or advanced allied healthcare provider. + Acquire insurance authorizations for procedures and tests ordered by attending physician. + May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. + Maintain logging system as required for tracking test results. + Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). + May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. + May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Retrieve physician correspondence from dictation service, edit where necessary. + Prepare physicians mail correspondence. + Compile documents for surgical billing packages + May maintain, adjust and confirm patient office schedule. + Help direct patient flow during practice hours. + Performs other duties as assigned **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.8 - $28.9791 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Provides secretarial and clinical support to supervising physician in an offsite practice setting. **Qualifications** **Educational requirements:** + High School Diploma/GED required **Experience requirements:** + 2 years experience in a clinical administrative support role Non-Bargaining Unit, M5G - MSH Wantagh Hem/Onc OFFS - MSH, Mount Sinai Hospital **Responsibilities** + May schedule appointments for patients. + Take detailed clinical phone messages for physician or advanced allied healthcare provider. + Acquire insurance authorizations for procedures and tests ordered by attending physician. + May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. + Maintain logging system as required for tracking test results. + Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). + May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. + May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. + Retrieve physician correspondence from dictation service, edit where necessary. + Prepare physicians mail correspondence. + Compile documents for surgical billing packages + May maintain, adjust and confirm patient office schedule. + Help direct patient flow during practice hours. + Performs other duties as assigned **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.8 - $28.9791 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Provides secretarial and clinical support to supervising physician in an offsite practice setting. Associates Degree or High School Diploma/GED plus two years of related experience. 2 years of related experience. Certified Medical Assistant required if performing Medical Assistant duties 1. May schedule appointments for patients. 2. Take detailed clinical phone messages for physician or advanced allied healthcare provider. 3. Acquire insurance authorizations for procedures and tests ordered by attending physician. 4. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 5. Maintain logging system as required for tracking test results. 6. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). 7. May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. 8. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 9. Retrieve physician correspondence from dictation service, edit where necessary. 10. Prepare physicians mail correspondence. 11. Compile documents for surgical billing packages 12. May maintain, adjust and confirm patient office schedule. 13. Help direct patient flow during practice hours. 14. Performs other duties as assigned

Provides secretarial and clinical support to supervising physician in an offsite practice setting. Educational requirements: High School Diploma/GED required Experience requirements: 2 years experience in a clinical administrative support role Non-Bargaining Unit, M5G - MSH Wantagh Hem/Onc OFFS - MSH, Mount Sinai Hospital May schedule appointments for patients. Take detailed clinical phone messages for physician or advanced allied healthcare provider. Acquire insurance authorizations for procedures and tests ordered by attending physician. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Maintain logging system as required for tracking test results. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Retrieve physician correspondence from dictation service, edit where necessary. Prepare physicians mail correspondence. Compile documents for surgical billing packages May maintain, adjust and confirm patient office schedule. Help direct patient flow during practice hours. Performs other duties as assigned

Provides secretarial and clinical support to physicians and surgeons in a faculty practice setting. Associates Degree or High School Diploma/GED plus two years of related experience. 2 years of related experience. Certification: Certified Medical Assistant required if performing Medical Assistant duties May schedule appointments for patients. Take detailed clinical phone messages for physician or advanced allied healthcare provider. Acquire insurance authorizations for procedures and tests ordered by attending physician. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Maintain logging system as required for tracking test results. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Retrieve physician correspondence from dictation service, edit where necessary. Prepare physicians mail correspondence. May function as medical scribe. Compile documents for surgical billing packages May maintain, adjust and confirm patient office schedule. Help direct patient flow during practice hours. Performs other duties as assigned.

The Senior Offsite Medical Secretary provides secretarial support to the supervising physician in an offsite practice setting. Responsibilities include a high volume of telephones, reception, check in, registration, scheduling coordination, including OR scheduling and confirmation, authorization/precertification, chart preparation and maintenance, and all other duties as assigned. Prepare stat reports and maintain up to date logs and provide follow up. Work directly with Supervisor and Administration to maintain physician schedule up to date on daily basis. Associates Degree or High School Diploma/GED plus 2 years of related experience. Graduate of a Medical Assistant Program if performing clinical duties. Certified Medical Assistant required if performing Medical Assistant duties 5+ years of administrative experience, preferably in a health care/practice environment Collective bargaining unit: SEIU 1199-SLW-Ambulatory SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), BBZ - Medicine Practice Staff - WST, Mount Sinai West 1. Clerical, reception and telephone support for practice. Take detailed clinical phone messages for clinical team. 2. May schedule and coordinate appointments for patients within practice and with outside specialties. 3. Acquires insurance authorizations for procedures and tests ordered by physician. 4. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician, subject to review and approval. 5. Maintains logging system as required for tracking test results. 6. May be responsible for check in and registration. 7. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). 8. Prepares patient charts, reviewing for appropriate and needed records. 9. May create pre-admissions and obtain necessary consent forms for scheduling purposes. 10. Retrieves physician correspondence from dictation service and edit where necessary. 11. May schedule surgeries/procedures or work in conjunction with Surgical Coordinator team to verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. 12. Prepares physicians mail correspondence and may retrieve mail from mail room. 13. Helps direct patient flow during practice hours and may room patients. 14. Discuss payment arrangements with patients prior to office procedures/visits, in coordination with the surgery finance authorization team. 15. May order supplies, review stock of supplies, or put away supplies. 16. Collect patients copayment/account balance, as well as needed insurance referrals. 17. May process specimens for in office procedures, completing necessary requisitions with MD approval, and ensuring specimen is sent to appropriate department for review. 18. Assist with credentialing as needed. 19. May compile documents for surgical billing packages (i.e. surgical encounter forms, insurance information, consents, etc..) 20. Maintains, adjusts and confirms patient office schedule. 21. May participate in revenue cycle processes. 22. May perform medical scribe functions. 23. Payment posting and record keeping. 24. May open and close physician schedules, and work to build template or make changes as needed. 25. May perform various screenings and confirmation calls in advance of clinic session. 26. Assist supervisor/manager with staff schedules and coverage. 27. If qualified, may be responsible for Medical Assistant duties, such as performing venipuncture and/or EKGs, accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 28. Performs other duties as assigned

The Offsite Medical Secretary II provides secretarial support to the supervising physician in an offsite practice setting. Responsibilities include telephones, reception, patient scheduling, obtain auth/precertification and maintenance of medical records, as assigned. Prepare stat reports and maintain up to date logs and provide follow up. Work directly with Supervisor and Administration to maintain physician schedule up to date on daily basis. High School Diploma/GED. 2-4 years of administrative experience, preferably in a health care/practice environment (Medical Assistant certificate program completion is required if performing Medical Assistant duties) Collective bargaining unit: SEIU 1199-SLW-Ambulatory , R41 - Neurology R41 - WST, Mount Sinai West 1. Clerical, reception and telephone support for the supervising physician. 2. May schedule appointments for patients. 3. Acquires insurance authorizations for procedures and tests ordered by physician. 4. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician, subject to review and approval. 5. Maintains logging system as required for tracking test results. 6. Assists in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). 7. Prepares charts, pre-admissions and consent forms as necessary. 8. Retrieves physician correspondence from dictation service. 9. Prepares physicians mail correspondence. 10. Compiles documents for surgical billing packages if appropriate to practice. 11. Helps direct patient flow during practice hours. 12. Discuss payment arrangements with patients prior to office procedures/visits 13. Collect patients copayment/account balance 14. Assist with credentialing 15. Payment posting and record keeping 16. Open and close physicians schedules 17. Assist supervisor/manager with staff schedules and coverage 18. Assist with front desk duties training 19. Performs other duties as assigned

Provides secretarial and clinical support to physicians and surgeons in a faculty practice setting. Associates Degree or High School Diploma/GED plus two years of related experience. 2 years of related experience. Certification: Certified Medical Assistant required if performing Medical Assistant duties 1. May schedule appointments for patients. 2. Take detailed clinical phone messages for physician or advanced allied healthcare provider. 3. Acquire insurance authorizations for procedures and tests ordered by attending physician. 4. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 5. Maintain logging system as required for tracking test results. 6. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). 7. May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. 8. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 9. Retrieve physician correspondence from dictation service, edit where necessary. 10. Prepare physicians mail correspondence. 11. May function as medical scribe. 12. Compile documents for surgical billing packages 13. May maintain, adjust and confirm patient office schedule. 14. Help direct patient flow during practice hours. 15. Performs other duties as assigned.

Provides secretarial and clinical support to supervising physician in an offsite practice setting. Associates Degree or High School Diploma/GED plus two years of related experience. 2 years of related experience. Certified Medical Assistant required if performing Medical Assistant duties Non-Bargaining Unit, 946 - MS Manhasset Medical Associates - OFFS, Mount Sinai Hospital May schedule appointments for patients. Take detailed clinical phone messages for physician or advanced allied healthcare provider. Acquire insurance authorizations for procedures and tests ordered by attending physician. May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Maintain logging system as required for tracking test results. Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Retrieve physician correspondence from dictation service, edit where necessary. Prepare physicians mail correspondence. Compile documents for surgical billing packages May maintain, adjust and confirm patient office schedule. Help direct patient flow during practice hours. Performs other duties as assigned

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate. Education: HS Graduate Licensure, Certification & Registration: None Experience: 1 - 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience. Insurance knowledge, preferred Skills, Knowledge & Abilities: Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom, utilizing resources Ability to maintain composure under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate. Education: * HS Graduate Licensure, Certification & Registration: * None Experience: * 1 - 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience. * Insurance knowledge, preferred Skills, Knowledge & Abilities: * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom, utilizing resources * Ability to maintain composure under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: * Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Interact with a diverse patient population. * Utilize the electronic medical record to maintain patient records via registration process and scan functionality. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. * Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. * Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company * Answer incoming phone calls and direct appropriately to team members * Conveys professional image by adhering to the established dress code. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: HBD - OBGYN Generalist Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64• Assist all patients that report to the front check in desk. • Greet patients in a prompt, courteous and professional manner. • Interact with a diverse patient population. • Utilize the electronic medical record to maintain patient records via registration process and scan functionality. • Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments. • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. • Schedule follow up appointments and referral as needed when patients check out. • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. • Answer incoming phone calls and direct appropriately to team members. • Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities Responsible for the registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepares patient disability and out of work / school paperwork. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions. Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals. Qualifications High School Diploma/G.E.D. - required 2-3 years of office experience, or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Physicians Billing Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88This position is a Medical billing position for a Physician Practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by Physicians of Albany Med by completing appeals, phone calls, and account review. Qualifications: High school diploma or GED is required. AAS degree is preferred. Customer service experience required Experience providing phone-based customer service a plus Proficiency in office software including Excel and Word Proficiency utilizing payer websites Ability to work in a team environment Ability to communicate effectively, both verbally and in writing Ability to Multi-task and handle a fast-paced work environment Demonstrate organizational and interpersonal skills Essential Duties and Responsibilities: Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies Validate and Correct registration and insurance information, notations, correct claim submission Researches and interprets information to efficiently reconcile accounts Review and understand payer policy guidelines regarding billing Follow internal policies and procedures for accurate account review Meet expected production and quality standards Other related duties as assigned Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, days 8:00 am-4:30 pm. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Participates in direct patient care activities, under the supervision of clinical healthcare team, in support of Emergency service operations. Job Responsibility * Participates in delegated patient care activities, as assigned by clinician. Obtains and documents patient vital signs (temperature, blood pressure, respirations, pulse, weight, and height) using appropriate equipment. Draws blood and other various specimens. Processes specimens following established procedures and techniques. Performs electrocardiograms on patients and maintains related equipment. Observes cardiac and other patient monitors. Recognizes arrhythmias, obtains documentary strips, and promptly notifies appropriate clinician. Performs grade I and II decubitus care, as required. Records all patient care activities in medical record. Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with hospital standards. Informs RN and healthcare team members of any observed significant changes in patients condition. * Participates in emergency situations as assigned by clinician. Performs CPR, as required. Assists clinician with bleeding control, suturing, crutch setting, splinting, etc. Assists in restraining patients, as needed, according to established policies. * Escorts or transports patients within facility. Uses proper body mechanics, obtains help and/or uses appropriate equipment when lifting, moving or transferring patients to/from stretchers, assisting them into wheelchairs, etc. Picks-up and delivers specimens, materials and equipment, as required. * Adheres to infection control standards in the performance of job duties. Cleans and disinfects related equipment and supplies. * Assists in checking, stocking and supplies, as required. * Maintains ongoing communication with healthcare team members, patients and families. Communicates any concerns needing immediate attention to appropriate healthcare team member. Conveys needed information to patients and visitors. Responds to patient call lights, requests, and/or comfort needs, as assigned by clinician. Performs related duties as required. *ADA Essential Functions Job Qualification High School Diploma or equivalent, required. Must successfully complete facility's training program within probationary period OR have current related certification in patient care. Successful completion of BLS course upon completion of orientation, required. Minimum of two (2) years related direct patient care experience, required. Demonstrated knowledge of phlebotomy procedures, EKG equipment, and cardiac monitors, required. Ability to communicate effectively, and follow written and/or oral instructions. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).