Coordinator jobs at Northwestern Medicine

- 2854 jobs

Operations Coordinator Rehabilitation Patient Services-Full-time
Northwestern Medicine 4.3
Coordinator job at Northwestern Medicine
is $24.35 - $32.87 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits: * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year ($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and Incentive Bonus * Paid time off and Holiday pay Description Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites. Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs. Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management. Participates with the Manager in the recruitment, interviewing, and hiring of qualified staff. Provides input to management on budget issues, staffing, cost containment strategies and capital needs. Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking. Assists in leading and/or developing employee engagement participation and improvement. Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met. Leads training and coaching exercises with employees to continuously improve skill sets. Actively ensures staff compliance to Rules of Personal Conduct. Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery. Completes other duties assigned by manager. Additional Functions: Assesses and communicates staff development needs to Manager as well as providing feedback to the Manager to support periodic individual evaluations of staff. Develops tools to support staff and enhance efficiency. Provides input into staff performance reviews. May participate with manager in conducting staff performance reviews. Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc.). Gathers all information required for departmental reporting. Produces reports as required. Monitors daily transaction activity to ensure compliance with procedures. Reviews and approves Automated Time Reports for accuracy. Assesses customer and service needs for unit processes/operations. Directs and monitors activities performed by assigned staff. Performing this function may involve face to face or phone contacts, repetitive keyboard/data entry and viewing various systems using the PC monitor; filing, writing, walking between department locations and working in multiple work sites. Resolves complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.). Direct responsibilities including interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations. Schedules staff and allocates resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. Monitors queue performance and makes adjustments to staffing schedules to meetobjectives. Develops and implements policies and procedures as needed to support Service Center functions. Works closely with Manager to deliver initial and continuous training for new and experienced agents (includes systems, process, and protocol training). Ensures staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Tracks agent performance including service level, calls answered, contact quality, errors, attendance. Enforces productivity and quality standards; conducts regular audits of staff performance, with documented feedback. Prepares material for and conducts routine staff meetings. Provides one to one coaching and mentoring. AA/EOE Qualifications Required: Bachelors Degree. Three to five years of supervisor, lead, training or project lead experience. Minimum two years of customer service or contact center experience. Strong personal computer skills (Word, Excel, PowerPoint). Excellent written and verbal communication skills. Excellent problem solving skills. Excellent interpersonal skills. Desired: CHAA certified. Strong leadership, organization, planning and time management skills. Training experience. Technical competence in appropriate health care provider areas. Strong financial aptitude and business acumen. Experience with scheduling processes and systems (i.e. Epic). Bilingual language skills. Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
$24.4-32.9 hourly 59d ago
Purchasing & Licensing Coordinator
Sage Dental 3.6
Boca Raton, FL jobs
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. This is not a remote position - it is based at our Support Center in beautiful Boca Raton, FL. Overview As a Licensing & Administrative Coordinatorat Sage Dental, you provide administrative support with necessary permits (not construction related), business license applications, registrations and renewals. Including data request, funding request, new location research and other special projects within the Purchasing & Support Services area. Responsibilities Manage business license renewals o Filing of new registrations o Renewals of existing registrations Investigate and resolve all issues for license that haven't been received. Research jurisdictional licensing requirements for new locations Prepare funding request for filings Qualifications Administrative Experience Ability to apply professional knowledge to carry out assignments with limited supervision Proficiency in Microsoft EXCEL, WORD and SharePoint Excellent verbal and written communication skills Ability to work collaboratively What Sage Offers Work location: Sage Dental Support Cener located in Boca Raton, FL 33487 Growth opportunity Competitive base pay Bonus programs (job specific) Benefits such as: Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!
$31k-42k yearly est. 1d ago
Facilities Coordinator
Sage Dental 3.6
Boca Raton, FL jobs
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Facilities Coordinator will be responsible for the management of contractors and vendors in facilities. Following the facilities budget, this role will review quotes, bids, maintain the upkeep of work orders, and schedule the completion of repairs around patient schedules per office need. This is not a remote position - it is based at our Support Center in beautiful Boca Raton, FL. Responsibilities Professionally represent Sage Dental with all outside interfaces, as well as the ability to work with all levels of the organization, including maintaining strong relationships with internal stakeholders Monitor, take ownership of, or respond to the day-to-day facility management and maintenance of multiple locations of Sage Dental utilizing the facilities department ticketing system. Authority to make daily decisions to best serve the needs of the business, within budget. Oversee contractors and vendors to resolve repair and maintenance issues at Sage Dental facilities. Respond promptly and follow up consistently to support overall success and workflow efficiency. Vendor and supplier selection, relationship management, and assessment of cost, level of service availability, to efficiently serve the needs of the business. Independently manage small capex remodels, minor remodel work, painting jobs and other miscellaneous improvements. Qualify the scope, means, methods, schedule, etc. to ensure the needs of the business are met and with a proper plan to implement the facilities plan of Sage Dental locations. Ownership of repairs or maintenance of the support center (corporate office). Manage, or take ownership of support center corporate services for facilities and replenishment vendors. Adherence to Sage Dentals standards for replacement design and branding image elements. Subcontractor appropriation and the ability to pivot to other vendors as needed. Evaluate and monitor contractors, vendors, and suppliers and ensure they are performing up to Sage's standards. Work with the facilities management leadership team to ensure materials/services are obtained at competitive rates. Approve and verify accuracy of facility invoices submitted by contractors, vendors, and suppliers. Maintain and monitor any preventative maintenance programs relating to recurring services. Invoice reconciliation, review, and approval of vendor pay requests. Visit offices/sites when required to evaluate work under construction, punch lists, and/or issues negatively impacting practice operations. Additional duties as needed* Qualifications 3+ years' experience in a comparable role. Bachelor's degree preferred (not required); High school diploma or equivalent required. Multi-unit or multi-location facility management experience is preferred (not required). Ability to read / interpret construction drawings, service level agreements, contracts, material specifications, governing regulations, codes, and technical manuals. Possess strong attention to detail and the ability to successfully solve complex problems. Effectively multitask while staying organized. Critical thinking, ability to organize, prioritize and manage multiple projects with overlapping deadlines. Capacity to work independently or within a team environment, follow direction, trouble shoot and meet goals and objectives. Strong communication and negotiating skills. Must be able to travel periodically (10% travel) to perform site assessments and assess prioritization needs. What Sage Offers Work location: Sage Dental Support Center located in Boca Raton, FL 33487. Growth opportunity. Competitive base pay. Bonus programs (job specific). Benefits such as: Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!
$36k-55k yearly est. 2d ago
Dental Treatment Coordinator
Sage Dental 3.6
West Palm Beach, FL jobs
*** Sage Dental is seeking a Treatment Coordinator to join our team in West Palm Beach! Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview Our Treatment Plan Coordinators professionally support the operations of the dental office. Sage Dental offers you: $3,500 SIGN-ON BONUS Competitive base pay - PLUS BONUSES! Growth opportunity Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off, 401K and more! Responsibilities Providing excellent customer service to all patients and visitors Case Presentation and insurance benefit education Entering treatment plans into Dentrix Qualifications A minimum of one year experience in a fast-paced dental office with HMO and PPO insurance Experience with Dentrix dental software Bilingual English/Spanish (required) 2025-8017
$36k-48k yearly est. 3d ago
Clinical Coordinator: 6 Medical
Akron Children's Hospital 4.8
Akron, OH jobs
6 Medical Full Time 36 hours/week Nights 7p-730a Onsite Assists manager in the daily operations at the unit level, in collaboration with interdisciplinary teams. Assesses, plans, implements, and evaluated delivery of patient care on assigned unit and shift. Contributes to development and evaluations of assigned nursing personnel. Assists and provides nursing care utilizing specialized knowledge, judgement and skill. Responsibilities: 1. Provides leadership and direction regarding unit goals and work environment by assisting nurse manager in his/her duties. 2. Demonstrates personal and professional accountability for self and staff. 3. Maintains unit safety for staff and patients. 4. Participates in performance improvement. 5. Participates in and supports staff recruitment and retention efforts. 6. Uses critical thinking to provide patient care management through staffing plan development, managing daily shift staffing, and delegation of resources. 7. Supports and assists within human resource management, including but not limited to coaching, time keeping, development and evaluation of nursing personnel. 8. Supports patient care and staffing needs throughout the Akron Children's Hospital enterprise. 9. Promotes a positive work environment and staff engagement. 10. Serves as a clinical resource to the interdisciplinary team. 11. Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational and safety needs of the patients served. 12. Other duties as required. Other information: Technical Expertise 1. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. 2. Valid Ohio license. 3. Current Health Care Provider BLS training from the American Heart Association is required. 4. See the Department of Nursing Resuscitation Requirements and training policy #2102 for specific department requirements. 5. Relevant professional nursing certification, preferred. Education and Experience 1. Education: Graduate from an accredited School of Nursing, BSN required, or current enrollment in a BSN program with program completion required within 2 years of assuming position. 2. Certification: May differ based on department/unit 3. Years of experience: Minimum two years relevant clinical experience with demonstrated management and leadership abilities is required. 4. Years of experience supervising: Previous charge nurse or other leadership experience is required. 5. Strong leadership skills including communication/organizational skills, time management, coping skills, motivation, problem solving, autonomy, and supporting teams is required. Full Time FTE: 0.900000 Status: Onsite
$42k-53k yearly est. 24d ago
Clinical Coordinator: Behavioral Health Unit
Akron Children's Hospital 4.8
Akron, OH jobs
Behavioral Health Unit Full Time 36 Hours/week Nights 7p-730a every other weekend and holiday Onsite Assists manager in the daily operations at the unit level, in collaboration with interdisciplinary teams. Assesses, plans, implements, and evaluated delivery of patient care on assigned unit and shift. Contributes to development and evaluations of assigned nursing personnel. Assists and provides nursing care utilizing specialized knowledge, judgement and skill. Responsibilities: 1. Provides leadership and direction regarding unit goals and work environment by assisting nurse manager in his/her duties. 2. Demonstrates personal and professional accountability for self and staff. 3. Maintains unit safety for staff and patients. 4. Participates in performance improvement. 5. Participates in and supports staff recruitment and retention efforts. 6. Uses critical thinking to provide patient care management through staffing plan development, managing daily shift staffing, and delegation of resources. 7. Supports and assists within human resource management, including but not limited to coaching, time keeping, development and evaluation of nursing personnel. 8. Supports patient care and staffing needs throughout the Akron Children's Hospital enterprise. 9. Promotes a positive work environment and staff engagement. 10. Serves as a clinical resource to the interdisciplinary team. 11. Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational and safety needs of the patients served. 12. Other duties as required. Other information: Technical Expertise 1. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. 2. Valid Ohio license. 3. Current Health Care Provider BLS training from the American Heart Association is required. 4. See the Department of Nursing Resuscitation Requirements and training policy #2102 for specific department requirements. 5. Relevant professional nursing certification, preferred. Education and Experience 1. Education: Graduate from an accredited School of Nursing, BSN required, or current enrollment in a BSN program with program completion required within 2 years of assuming position. 2. Certification: May differ based on department/unit 3. Years of experience: Minimum two years relevant clinical experience with demonstrated management and leadership abilities is required. 4. Years of experience supervising: Previous charge nurse or other leadership experience is required. 5. Strong leadership skills including communication/organizational skills, time management, coping skills, motivation, problem solving, autonomy, and supporting teams is required. Full Time FTE: 0.900000 Status: Onsite
$42k-53k yearly est. 11d ago
Care Coordinator - Prevention and Recovery Center for Early Psychosis
Eskenazi Health 4.4
Indianapolis, IN jobs
24099 Care Coordinator - Prevention and Recovery Center for Early Psychosis Apply now » Division:Eskenazi Health Sub-Division: SEMHC Schedule: Full Time Shift: Days Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services. FLSA Status Non-Exempt Job Role Summary The Care Coordinator provides skills training and development to clients as required by medical necessity. In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as formulates, develops and revises treatment plans. The Care Coordinator advocates for clients to ensure access to needed services which include developing community relationships and resources. Essential Functions and Responsibilities • Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing • Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan • In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as revises treatment plans • Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques • Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc. • Meets the agency's standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client's level of need • Meets the agency's standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy • Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order • Provides case management including working with family, significant others and community supports to assist clients in meeting goals • Meets agency requirements for continuing education • May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health's vehicle-related accident reporting procedures in vehicle Job Requirements • Bachelor's degree required o If incumbent holds a bachelor's of social work degree, incumbent must also possess a current, unencumbered Licensed Bachelor's Social Worker license in the State of Indiana • Valid Indiana driver's license and driving record that meets Eskenazi Health's driving policy requirements Knowledge, Skills & Abilities Knowledge • Basic knowledge of behavioral health • Basic knowledge of substance use disorder and/or co-occurring disorders • Basic knowledge of medical terminology • Knowledge of client rights and responsibilities • Must meet all population-specific competencies for role and service area Skills • Basic computer skills • Crisis intervention skills • Strong interpersonal skills Abilities • Ability to teach a skill based upon person-centered learning needs and learning styles • Ability to be both clear and concise in written and verbal communications • Ability to work cooperatively in a multidisciplinary team • Ability to think critically and problem-solve efficiently • Ability to provide hands-on client care • Ability to perform safety interventions including physical safety interventions required for service area • Ability to lift a minimum of 15 lbs Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment. Apply now »
$35k-44k yearly est. 2d ago
Facilities Assets and CMMS Coordinator
Mount Sinai Medical Center 4.2
Miami Beach, FL jobs
As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital,dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Position Responsibilities: Maintain and update the hospital's asset inventory in the Computerized Maintenance Management Enterprise Asset Management (CMMS/EAM)system, ensuring accuracy during new acquisitions, equipment relocations, decommissioning, and construction/renovation projects. Coordinate with vendors, consultants, and internal teams to capture complete and accurate asset information, including technical specifications, location, and compliance data. Develop and implement preventive maintenance programs for all assets, aligning with manufacturer recommendations and regulatory standards (NFPA, AHCA, TJC, CMS, etc.). Administer and manage the CMMS/EAM system (eMaint), including asset records, work order templates, user accounts, and system permissions. Monitor asset performance and PM compliance metrics, generate reports, and recommend adjustments to improve reliability, safety, and cost-effectiveness. Qualifications: Bachelor's Degree in Healthcare Administration, Engineering Technology, Facilities Management, Information Systems, or a related field; OR an equivalent combination of education and relevant work experience. Prior experience with Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM) systems preferred, especially in a healthcare or facilities management environment. At least 2 years of previous experience in compliance Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for selected positions and more!
$35k-45k yearly est. 4d ago
Donor Database Coordinator
Jewish Federation of Greater Indianapolis 2.4
Indianapolis, IN jobs
Background The Jewish Federation of Greater Indianapolis (JFGI) is the central fundraising and community planning organization for the greater Indianapolis Jewish community. With an Annual Campaign of approximately $5 million and an Endowment of approximately $100 million, JFGI supports and enriches Jewish life locally, nationally, in Israel, and worldwide. We fund local and regional agencies, national and overseas partners, and programs that strengthen connections and create a safe, thriving Jewish community in Central Indiana. The Federation also manages a 40-acre campus and delivers programs that make a life-changing impact while inspiring engagement. Position Overview Reporting to the Chief Development Officer, the Donor Database Coordinator plays a critical role in managing and optimizing JFGI's fundraising data systems. This position ensures accurate data management, reporting, and analysis to support financial resource development and campaign success. The Coordinator will collaborate with staff and volunteers to maintain data integrity and leverage information for strategic donor engagement. Key Responsibilities Maintain Database Integrity (Primary Focus) · Serve as the end-user expert of Microsoft Dynamics database, including facilitating ongoing best practice training for staff Partner with IT administrators to ensure database security and other administrative items are addressed in a timely manner Assist departments such as Finance, Marketing, and Engagement with database integration and updating as needed Ensure data integrity and consistency; train end-users on best practices. Develop and implement standards for data collection, entry, and analysis. Establish continuous quality improvement of data-based decision making. Support strategic use of data for donor, prospect, and leadership development. Handle special projects related to data and reporting as assigned. Campaign Support Generate acknowledgment letters, process gifts, and produce campaign reports. · Assist with grant processing and developing fund statements for donor-advised funds Assist with Annual Campaign activities, including direct mail, phonathons, e-philanthropy, volunteer coordination, and donor recognition. Provide donor research and prospect management support; track assignments and ensure timely follow-up. Attend and staff campaign events and committee meetings as needed. Qualifications Strong proficiency in Microsoft Office Suite. Experience with database management (Microsoft Dynamics preferred); ability to troubleshoot and resolve data issues. Excellent analytical skills and attention to detail. Familiarity with e-philanthropy, direct mail, and volunteer coordination. Strong organizational and project management skills; ability to prioritize in a fast-paced environment. Collaborative team player with excellent communication skills. Comfortable adapting to change and working in dynamic situations. Work Environment Office-based role with occasional off-site meetings and events. Requires high energy, professionalism, and interaction with staff, leadership, and donors. Physical demands are typical of office work and event support. Compensation & Benefits Salary: $45,000-$55,000, commensurate with experience. Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, paid holidays, and PTO. Equal Opportunity Employer. To Apply: Send resume and cover letter to ****************.
$45k-55k yearly 20h ago
Front Desk Coordinator RN - Operating Room
Holy Cross Hospital 4.2
Fort Lauderdale, FL jobs
*Employment Type:* Full time *Shift:* Day Shift *Description:* A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. • We are committed to providing compassionate and holistic person-centered care. • Comprehensive benefits that start on your first day of work • Retirement savings program with employer matching Summary Job Summary: • Demonstrates a knowledge of management and clinical skills essential to the smooth and efficient operation of the Robotic and General specialty services. • Supervises RNs, Surgical Technicians, Clinical Assistants and ancillary staff in the performance of their daily duties in the surgical suite. • Maintains equipment and instrumentation within specialty area. • Maintains constant communication with the Anesthesiologist of the day and Assistant Nurse Manager to expedite turnover times and ensure on-time starts. • Functions as Charge Nurse when needed. • Makes assessment of daily schedules as it relates to adequate staff and equipment. • Continuously plans actions necessary to maintain the smooth flow of schedule, making allowances of emergency procedures or problems that may impede the movement of the procedures. • Maintains communication with the Anesthesiologist of the day and respective surgeons of delays or situations that might impact their schedule. • Evaluates procedures continually to ensure that the entire surgical suite runs smoothly. This is a FT position on day shift (6:45A-3:15P) with benefits. Please visit our Career Center Home Page for more about our benefits. • Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B • Colleague Referral Program to earn cash and prizes • Unlimited career growth opportunities • Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday*Job Requirements:* *Education:* * Graduate of an accredited (ACEN/CCNE) school of professional nursing is required. * Bachelor Degree is required or must enroll in a BSN program within six months of employment *Experience & Skills:* * Three (3) to five (5) years of operating room experience is required. * DaVinci Robotic experience required. * Excellent interpersonal and verbal and written communication skills are necessary. *Licensure/Certification:* * Registered Professional Nurse in the State of Florida * BLS through AHA * ACLS *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$30k-34k yearly est. 2d ago
Assisted Living Coordinator (LPN)
The Heritage 4.3
Findlay, OH jobs
JOIN TEAM TRILOGY: At Trilogy, you'll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you're supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive! WHAT WE'RE LOOKING FOR: The Assisted Living Coordinator coordinates and addresses the health concerns of each Assisted Living Resident including resident assessments, medication/pharmacy management and resident activities of daily living and personal care needs. Key Responsibilities Collaborates with the Director of Nursing (DON) and Assistant Director of Nursing (ADON) relating to day-to-day operation of clinical services for the entire campus. Ensures that each resident's pre-admission screen is completed prior to move-in. Directs the Lifestyle and Care Needs Assessments of Residents to determine the initial and ongoing needs of the residents' medical and personal care requirements. Assists Residents with activities of daily living (ADL), including but not limited to bathing, dressing, grooming, dining, etc. And medication administration. Leads and assists in the development of the service plan in conjunction with the resident/family and ensures communication of the plan to care givers. Facilitates the Assisted Living Resident Meeting and follows up with feedback and concerns in a timely manner. Works as the lead nurse for the assisted living residents and is part of the on-call rotation as designated by the DON. Qualifications Active, unencumbered LPN license within the state CPR certification Previous assisted living and leadership experience preferred WHERE YOU'LL WORK : Location: US-OH-Findlay LET'S TALK ABOUT BENEFITS: Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available. Medical, Dental, Vision Coverage - Includes free Virtual Doctor Visits, with coverage starting in your first 30 days. Get Paid Weekly + Quarterly Increases - Enjoy weekly pay and regular quarterly wage increases. Spending & Retirement Accounts - HSA with company match, Dependent Care, LSA, and 401(k) with company match. PTO + Paid Parental Leave - Paid time off and fully paid parental leave for new parents. Inclusive Care - No-cost LGBTQIA+ support and gender-affirming care coordination. Tuition & Student Loan Assistance - Financial support for education, certifications, and student loan repayment. GET IN TOUCH: Andrea APPLY NOW: Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We're proud to be recognized as one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.
$30k-40k yearly est. 2h ago
Support & Service Coordinator
Curative Care 3.1
Milwaukee, WI jobs
Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in families' lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Come see why we are one of the Journal Sentinel's Top Workplaces of 2024! The Children's Long-Term Support waiver is a Medicaid funded long-term care program for children with severe disabilities living with their families in Wisconsin. Clients served may be diagnosed with developmental, physical, or severe emotional disabilities. As a member of the Children's Long Term Support Team (CLTS), this position is responsible for the coordination of services provided to children in Milwaukee County. The Service Coordinator works closely with client families to identify goals and care needs for each child and the development of an individualized service plan. Service Coordinators assist in identifying appropriate services to meet these goals by utilizing waiver funded, insurance based options, and informal community supports needed by eligible persons and their families. Essential Functions: · Must be able to offer families a strong knowledge base that helps them make decisions about their options for their child. · Ability to work within an interdisciplinary team as a cooperative and supportive team member. · Strong oral and written communication skills. · Ability to utilize computer based communication, word processing, data entry systems, and teleconferencing platforms. · Ability to train and learn remotely. · Completion of quarterly home visits in client homes throughout Milwaukee County. Skills & Qualifications: · Bachelors Degree in Human Services/related field or an Associates Degree with at least 2 years of related work experience is required · 1 year Experience in working with children with disabilities. · Must have knowledge of community resources available to meet the needs of the clients served. · Ability to communicate and work effectively in a positive manner with staff and clients. · Effective time management skills and the ability to multitask. · Must possess a valid Wisconsin driver's license, reliable transportation and auto insurance. Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients."
$32k-39k yearly est. 20h ago
Intake Coordinator
Horizon Health Corporation 4.4
Franklin, IN jobs
Intake Coordinator (CAC)- RN/ Social Work- Behavioral Health Horizon Health is seeking a Clinical Assessment Coordinator for our unit at Johnson Memorial Hospital in Franklin, IN. The Clinical Assessment Coordinator, in conjunction with the unit's Program Director may coordinate the referral development and pre-admission patient assessment process and provide clinical assessments for potential clients. Responsibilities: In coordination with the Program Director, develops, implements, coordinates, and evaluates clinical admission, referrals, and/or discharge processes. Conducts on and off site patient assessments, including appropriate test administration, interpretation and recommendations Responds to intake calls and completes admission paperwork Participates in the development of treatment plans in coordination with the treatment team Coordinates treatment with physicians and other health and social agencies Facilitates groups, family and individual sessions and completes all necessary documentation Coordinates and participates as a direct liaison with appropriate interested parties and physicians through the patient referral inquiry, admission, treatment, and discharge process Reviews newly admitted patient accounts for eligibility and authorization daily Maintains schedule for filing court paperwork and hearings Addresses issues in a timely manner including crisis and higher level of care referrals. Other Duties as Assigned Benefit Highlights for full-time positions: Competitive Compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan 401(K) with company match and discounted stock plan Long and Short-term Disability Flexible Spending Accounts; Healthcare Savings Account Life Insurance Career development opportunities within the company Tuition Assistance Rewarding work environment - Enjoy going to work every day! Who we are & where you can make a difference: Quality care is our passion; improving lives is our reward. Horizon Health, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health has extensive expertise in successfully addressing concerns unique to hospital-based programs. About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. For more information about the position, contact Courtney Eble, Healthcare recruiter, at ******************************* Requirements: Bachelor's degree in Nursing or Masters degree in social work or counseling. Active IN or multi-state RN license, OR LSW, LCSW, LMHC required 3 years of experience in healthcare required Behavioral health experience required EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
$27k-33k yearly est. 4d ago
Scheduling Coordinator
Tendercare Home Health Services, Inc. 3.9
Indianapolis, IN jobs
At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis. Essential Duties: Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health. Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc. Build patient schedules that align with the patient's health insurance benefits (will be provided). Clear alerts in Tendercare's electronic medical records system, CellTrak. Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees. Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare. Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year. Performs other duties as assigned. Required Qualifications: Excellent verbal and written communication skills. Must be a strong multitasker with exceptional follow-up skills. Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Associate degree or equivalent experience preferred. Strong attention to detail within multiple platforms. Proficient with Microsoft Office Suite or related software. Experience with medical records systems or similar software is preferred. Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day). Ability to communicate clearly in person and over the phone. Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company.
$32k-39k yearly est. 4d ago
Clinic Coordinator - (Mon-Fri 11:30am-8pm)
Dana-Farber Cancer Institute 4.6
Tallahassee, FL jobs
Clinic Coordinator Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:full time Clinic Coordinators demonstrate the values and mission of Dana-Farber everyday by providing expert compassionate care to our patients with cancer. Responsibilities: Create an exceptional patient experience by delivering outstanding customer service throughout the check in and check out process. Manage complex scheduling to meet patient needs. Act as a liaison for patients, families and providers. Respond to emergent and compliance matters with creative problem solving and critical thinking. Qualifications Bachelor's degree preferred. 0 - 1 year experience in a customer service setting. Proficiency in technology and complex computer systems required. Ability to work in a fast paced and complex clinical environment. Professional Growth: The Clinic Coordinator position may lead to career opportunities in administrative, team lead, and management roles. Dana-Farber is committed to offering a variety of personal, professional, and leadership development opportunities to all members of its workforce to meet the everchanging needs of our workforce and our industry. Well-Being and Benefits Health, Dental and Vision Insurance Time Off Family & Child Care Benefits and Resources Retirement Programs Life Insurance Short Term Disability Health Savings Account Flexible Spending Account Transportation LGBTQ+ Our Benefits Partners Include: Harvard Pilgram Health Care Delta Dental Eye Med Fidelity Investments Sentinel Benefits Group Prudential Voya Financial TIAA Care.com Edukate Headspace At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Join Our Talent Network Stay connected with Dana-Farber and receive alerts with new job opportunities and news relative to your interests.
$56k-72k yearly est. 4d ago
Clinic Coordinator - (Mon-Fri 11:30am-8pm)
Dana-Farber Cancer Institute 4.6
Auburndale, FL jobs
Clinic Coordinator Location:450 Brookline Ave, Boston, MA 02215 Category:Administration Support/Customer Service Employment Type:full time Clinic Coordinators demonstrate the values and mission of Dana-Farber everyday by providing expert compassionate care to our patients with cancer. Responsibilities: Create an exceptional patient experience by delivering outstanding customer service throughout the check in and check out process. Manage complex scheduling to meet patient needs. Act as a liaison for patients, families and providers. Respond to emergent and compliance matters with creative problem solving and critical thinking. Qualifications Bachelor's degree preferred. 0 - 1 year experience in a customer service setting. Proficiency in technology and complex computer systems required. Ability to work in a fast paced and complex clinical environment. Professional Growth: The Clinic Coordinator position may lead to career opportunities in administrative, team lead, and management roles. Dana-Farber is committed to offering a variety of personal, professional, and leadership development opportunities to all members of its workforce to meet the everchanging needs of our workforce and our industry. Well-Being and Benefits Health, Dental and Vision Insurance Time Off Family & Child Care Benefits and Resources Retirement Programs Life Insurance Short Term Disability Health Savings Account Flexible Spending Account Transportation LGBTQ+ Our Benefits Partners Include: Harvard Pilgram Health Care Delta Dental Eye Med Fidelity Investments Sentinel Benefits Group Prudential Voya Financial TIAA Care.com Edukate Headspace At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Join Our Talent Network Stay connected with Dana-Farber and receive alerts with new job opportunities and news relative to your interests.
$56k-72k yearly est. 4d ago
Family Service Coordinator- Bilingual
Curative Care 3.1
Milwaukee, WI jobs
Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in family's lives. We offer fantastic benefits, a flexible schedule, and a great, fully immersive training program. Family Service Coordinators provide case management/service coordination for children ages zero to three who evidence a developmental delay or other atypical development. Service Coordinators conduct screenings, facilitate eligibility determination, organize and participate in evaluations and develop plans for care. Service Coordinators link families with community resources, teach families how to be effective advocates for their children, and assist families in arranging for services their children may need at the time of discharge. Service Coordinators demonstrate excellent documentation, organization and customer service skills. SKILLS AND QUALIFICATIONS: The Family Service Coordinator must be fluent in Spanish and have: 1. Knowledge of the local service delivery system, the target group's needs, the need for integrated services, and the resources available or needing to be developed 2. A Bachelor's Degree in a human service related field (Human service related fields are those that include coursework in areas such as human development, psychology, social services or similar areas) 3. One (1) year of supervised experience working with families with special needs preferred 4. A valid Wisconsin driver's license, reliable transportation and car insurance are required 5. Experience with children in the 0-3 age range and a love of working with them. Come join our team and start making a difference today! Job Type: Full-time Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.
$39k-48k yearly est. 5d ago
Per Diem Surgical Outcomes Coordinator
Newyork-Presbyterian 4.5
Flushing, MI jobs
Precision, Compassion, Results-Join the Team That Delivers Set your sights on a career with NewYork-Presbyterian Queens and play an integral role in our goal to provide the highest level of complex and innovative surgical care, education for the next generation of surgeons as well as groundbreaking quality enhancements and clinical research. Our Surgical Outcomes Coordinators utilize a uniquely collaborative healthcare model, interfacing with the entire surgical team, including nurses and anesthesia staff to assist with oversight and maintenance of the surgical quality platforms within the Department of Surgery. Surgical Outcomes Coordinator | Per Diem Transform your career as a Surgical Outcomes Coordinator and work closely with widely renowned clinical leaders. Utilize your clinical expertise and your keen eye for detail in analyzing, identifying, and recommending opportunities for improvement based upon the noted patterns and trends. Abstract designated surgical cases within the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP) and Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) to help make tomorrow better for countless individuals. Move into the next phase of your career with this dynamic opportunity. Participate in the peer review process, resident education and research. Be a part of an all-embracing culture of teamwork , collaboration and innovation . Enjoy flexible scheduling, strong nurse-physician partnership, and opportunities for professional advancement, ours is a destination workplace for talented Quality Improvement Specialists. Preferred Criteria Prior NSQIP and/or CDI experience Required Criteria Bachelor's degree NYS licensed Nurse Practitioner, Registered Nurse, or Physician Assistant Certification/recertification as SCR through ACS NSQIP. Certification/recertification as SCR through MBSAQIP 5 years of recent hospital experience and/or verifiable Documentation Improvement experience #LI-MM1 Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses . __________________ 2024 “Great Place To Work Certified” 2024 “America's Best Large Employers” - Forbes 2024 “Best Places to Work in IT” - Computerworld 2023 “Best Employers for Women” - Forbes 2023 “Workplace Well-being Platinum Winner” - Aetna 2023 “America's Best-In-State Employers” - Forbes “Silver HCM Excellence Award for Learning & Development” - Brandon Hall Group NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $81.00/Hourly It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
$35k-44k yearly est. 1d ago
Badminton Instructor/Coordinator
Lakeshore Sport & Fitness 4.3
Chicago, IL jobs
Lakeshore Sport & Fitness - Illinois Center (LSF) is Chicago's #1 Destination for Sport, Fitness & Fun. Located in the east Loop area next to the Lakeshore East community at 211 N. Stetson Avenue. Illinois Center is 120,000 square feet and seven stories tall. Badminton is a new program played on our expansive gym floor. As the program grows, there is a tremendous opportunity to offer extensive programming. Our goal is to grow the Badminton community at the club for our members to enjoy the sport as a fun way to stay in shape, meet and develop friendships. We are currently seeking a Badminton Instructor/Coordinator. Must be available to work a flexible schedule including weekends. The club hours are 6 am to 9 pm on weekdays and 7 am to 5 pm on weekends. The position requires 10 - 15 hours per week based on the number of lessons and programming scheduled. Candidate must be a United States citizen and live in the Chicago area. Responsibilities Teach private and group lessons from beginner to advanced level players. Assist with Organized Open Play throughout the week. Making sure everyone is getting fair playing time. Run programs throughout the year that will help players develop more skill and knowledge of the sport. Help organize and officiate tournaments and mixers throughout the year. Assist the membership team with growing the Badminton community at the club. Requirements Be able to work daytime, evenings, and weekends Be willing to work up to 15 hours a week Ability to sit, stand, walk, and reach Comfortable working with all different age groups and able to build positive relationships with the members Friendly, outgoing, energetic, positive attitude Have exceptional organizational skills, time management, and communication Able to instruct Badminton players in the basics of the game, strategy, shot selection and court awareness. Have a strong knowledge of the rules and regulations of Badminton Preferred but not Required: Obtain Badminton Coaching certification through the International Badminton Federation (IBF), within 6 months of being hired: Compensation Hourly wage for supervising open play sessions and commission for teaching lessons. Certified instructors have a higher commission rate. Complimentary club membership and discounted services.
$39k-51k yearly est. Auto-Apply 60d+ ago
Operations Coordinator Rehabilitation Patient Services-Full-time
Northwestern Memorial Healthcare 4.3
Coordinator job at Northwestern Medicine
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites. Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs. Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management. Participates with the Manager in the recruitment, interviewing, and hiring of qualified staff. Provides input to management on budget issues, staffing, cost containment strategies and capital needs. Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking. Assists in leading and/or developing employee engagement participation and improvement. Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met. Leads training and coaching exercises with employees to continuously improve skill sets. Actively ensures staff compliance to Rules of Personal Conduct. Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery. Completes other duties assigned by manager. Additional Functions: Assesses and communicates staff development needs to Manager as well as providing feedback to the Manager to support periodic individual evaluations of staff. Develops tools to support staff and enhance efficiency. Provides input into staff performance reviews. May participate with manager in conducting staff performance reviews. Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc.). Gathers all information required for departmental reporting. Produces reports as required. Monitors daily transaction activity to ensure compliance with procedures. Reviews and approves Automated Time Reports for accuracy. Assesses customer and service needs for unit processes/operations. Directs and monitors activities performed by assigned staff. Performing this function may involve face to face or phone contacts, repetitive keyboard/data entry and viewing various systems using the PC monitor; filing, writing, walking between department locations and working in multiple work sites. Resolves complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.). Direct responsibilities including interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations. Schedules staff and allocates resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. Monitors queue performance and makes adjustments to staffing schedules to meetobjectives. Develops and implements policies and procedures as needed to support Service Center functions. Works closely with Manager to deliver initial and continuous training for new and experienced agents (includes systems, process, and protocol training). Ensures staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Tracks agent performance including service level, calls answered, contact quality, errors, attendance. Enforces productivity and quality standards; conducts regular audits of staff performance, with documented feedback. Prepares material for and conducts routine staff meetings. Provides one to one coaching and mentoring. AA/EOE Qualifications Required: Bachelors Degree. Three to five years of supervisor, lead, training or project lead experience. Minimum two years of customer service or contact center experience. Strong personal computer skills (Word, Excel, PowerPoint). Excellent written and verbal communication skills. Excellent problem solving skills. Excellent interpersonal skills. Desired: CHAA certified. Strong leadership, organization, planning and time management skills. Training experience. Technical competence in appropriate health care provider areas. Strong financial aptitude and business acumen. Experience with scheduling processes and systems (i.e. Epic). Bilingual language skills. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
$49k-64k yearly est. 58d ago