Operations Specialist jobs at OpenX - 175 jobs

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We're building a new Payment Operations function to accelerate cash flow, reduce fraud losses, and improve our customers' checkout experience. As a Payment Operations Specialist, you'll partner with e-commerce, collections, and our payment vendors to lift authorization rates, lower transaction costs, and expand payment options that support ARR growth. This is a high-impact role with executive visibility. You'll analyze performance across our payments stack, run experiments to recover declines, fine-tune fraud controls, and help implement initiatives like a hosted payment page, dual processors, and wallets such as Apple Pay and Google Pay. WHAT YOU'LL DO Analyze credit card performance (auth rates, decline codes, costs) and identify opportunities to increase approvals and reduce fees. Lead fraud and decline management initiatives, balancing risk controls with conversion and customer experience. Partner cross-functionally with e-commerce, collections, finance, and external processors/vendors to execute payment experiments and operational improvements. Build and maintain dashboards and reporting that track payment KPIs, vendor performance, and experiment outcomes. Support system and process implementation such as hosted payment page, introduction of dual processors, and expansion of digital wallets (e.g., Apple Pay, Google Pay). Develop and document scalable payment operations processes, SLAs, and vendor scorecards. Translate business goals into testable hypotheses; define success metrics and deliver measurable results. Communicate insights and recommendations clearly to both technical and non-technical stakeholders. WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. 2+ years of hands-on payments operations experience in e-commerce, retail, fintech, or financial services. Working knowledge of authorization flows, issuer/processor dynamics, decline code analysis, chargebacks/disputes, and payment cost levers. Experience with fraud management and detection approaches and how they impact conversion and customer experience. Strong cross-functional collaborator with experience influencing partners and managing vendor relationships. Analytical problem solver comfortable with data, experimentation, and translating findings into action; experience with dashboards/reporting tools. Clear, concise communicator who is curious, questions assumptions, and drives process improvements. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. #LI-Hybrid #LI-KS2 Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range$74,000-$92,500 USD

About AutoFiAutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi's dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We're empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We've never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we'd love to hear from you. For more information, visit *************** About the RoleThe Operational Enablement Specialist is expected to play a pivotal role in designing, provisioning and maintaining both foundational and advanced learning experiences that enable operational excellence for both human teams and AI-driven systems. This role will own the full lifecycle of internal enablement content, inclusive of training an AI Agent to accurately interpret, reason through, and answer complex operational and industry specific questions. You will be responsible for information gathering and analysis through design, development, delivery and continuous improvement across a wide range of topics, including internal systems and tools, as well as successful Product configuration to meet Dealership needs across varying business models and their requirements. You will create high-quality enablement materials optimized for both human learning and AI comprehension, ensuring consistent, accurate and scalable operational knowledge. Candidates must be self-driven, have the ability to lead, motivate and drive results within cross departmental teams that they do not directly manage. They must have strong communication and presentation skills, be well organized, attentive to fine details, able to work under pressure and have comfort persevering under ambiguity. Each member of our team is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience. Responsibilities Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication and feedback. Locate sources, gather & analyze relevant information, inclusive of deep information gathering with subject matter experts, applications/tools, processes, procedures/SOPs and work instructions etc, for the purpose of uncovering implicit knowledge, assumptions, edge cases in order to develop relevant, robust internal training content and AI Agent enablement materials. Utilize a hands-on approach to the development of training content related to systems, tools and processes to obtain present state, real-world information and examples, asking questions and digging deep to ensure validity. Ensure content supports complex question resolution, not just surface-level explanations. Design and provision foundational onboarding content as well as in-depth, role-specific learning experiences, working with the respective teams to design training solutions in relation to needs expressed, balancing adult learning styles to engage and use individual's time effectively. Develop structured learning paths that progress from conceptual understanding to practical application. Translate complex operational, technical and industry knowledge into clear, consumable learning modules. Curate training materials including but not limited to written guides, knowledge base articles, videos and quizzes both through our documentation repository as well as our Learning Management System (LMS), aligning elements of training to Process documentation as needed. Translate nuanced business logic, edge cases and conditional workflows into formats optimised for AI understanding and retrieval. Curate and refine AI training content to improve reasoning, consistency and contextual awareness. Ensure content remains accurate, relevant and aligned with evolving business needs over time. Maintain and regularly update materials to reflect product updates and system changes, ensuring both human teams and the AI Agent are effectively trained on changing standards. Evaluate and report on training program effectiveness through knowledge assessments, surveys, feedback etc, leveraging findings to refine and enhance these programs, their related materials and improve training effectiveness. Identify knowledge gaps and opportunities to mitigate business risk through enhanced knowledge, formulate recommendations and prioritize opportunities based on magnitude of undertaking, overall impact & likelihood of achieving desired results within incremental and/or limited timeframes. Participate in change mgmt activities associated with implementing solutions that require training including coordination between teams, presentations/training, and similar. Source external training content and courses as appropriate to assist with individual skills development across the Operations org. Develop data tracking and KPIs to measure the progress and impact of large training initiatives and their evolution over time. Qualifications 3+ years proven work experience within the Adult Learning, Training & Development discipline Strong experience designing learning content from scratch and iterating on existing materials. Experience breaking down complex, ambiguous topics to create clear, structured documentation/training that supports advanced problem solving and decision making Experience working with AI Agents, chatbots, or knowledge-driven automation systems Familiarity with prompt design, knowledge structure and AI training methodologies Ability to work well with technical and non-technical team members at various levels, ranging from support to development Experience cultivating trust and building relationships interdepartmentally with cross-functional SMEs Excellent written/verbal communication and presentation skills Excellent organization, analytical, problem solving and critical thinking skills Familiarity with Jira, Postman, Salesforce and LMS systems considered an asset Automotive industry experience and/or familiarity with Dealership business models is a big plus! What's in it for you: - We offer full training and a competitive total rewards package along with great benefits- Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents - Flexible work hours - Remote environment- Competitive pay - Visionary leadership team- Growth opportunities within a dynamic culture- Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)- Up to $1K per year for employee professional development- Stock options - we are all owners! Individual compensation decisions are based on a number of factors, including the candidate's experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee's total compensation package, which may include bonus, company equity, and health benefits. AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. Personal Information submitted as part of your application is subject to our website privacy policy, located at **************************************

About Alignerr Alignerr works with leading AI labs and financial organizations to source specialists who understand trading operations, market mechanics, and structured workflows. Role Overview The Trading Operations Specialist supports tasks related to trade processing, market structure analysis, operational flows, and evaluation of trading-related content. What You'll Do - Review operational workflows or trading-related datasets - Validate transaction sequences or operational steps - Summarize market or trade-flow mechanics in structured form - Identify operational inconsistencies or errors - Maintain accuracy across recurring evaluation tasks What You Bring Must-Have:- Experience in trading operations, brokerage ops, or financial operations - Strong attention to detail - Ability to follow structured, rule-based workflows Nice-to-Have:- Exposure to market structure or execution systems

Warp is an automated back-office platform for startups. Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again. We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel. Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure. About the Role We're looking for our first Revenue Operations Specialist to own the entire billing and deal execution function. You'll report directly to the CEO and be responsible for everything from Stripe configuration to contract workflows to discount approvals. This is a high-impact IC role where you'll build the RevOps function from scratch as we scale to Series B and beyond. What You'll Own Billing operations: Stripe configuration, subscription management, invoicing, handling edge cases (annual vs monthly billing, coupons, prorations, credits) Deal desk: Contract generation, approval workflows, discount guardrails, pricing execution. Support deal and account updates by ensuring key operational details are captured accurately as opportunities move through the sales process. Commissions and incentive administration: Partner with Sales and Finance to ensure accuracy and timely resolution of questions. Tooling: Own and optimize our contract platform (currently PandaDoc), Stripe, and CRM integration Process building: Maintain and optimize recurring revenue operations workflows that support planning, forecasting, and customer adoption across the GTM organization Revenue data integrity: Ensure clean handoffs to accounting, accurate reporting, and audit-ready records. Partner with Finance to review revenue changes and ensure updates are reflected accurately across reporting and forecasts. Partner cross-functionally on operations: Collaborate with Sales, Marketing, and Finance to support day-to-day sales processes, pricing updates, and customer lifecycle workflows, and help identify opportunities to improve how they operate at scale What We're Looking For 1-3 years in Revenue Operations, Billing Operations, or Deal Desk at a B2B SaaS company Deep Stripe Billing experience - you've dealt with the edge cases and know how to structure subscriptions, coupons, and invoicing correctly Experience with contract platforms (PandaDoc, DocuSign, or similar) and CRM systems (Salesforce preferred) Familiarity with GTM tech stack (Salesforce, HubSpot, Gong, Apollo, Chili Piper, Sales Navigator) Track record of building processes from scratch in a fast-growth environment Strong attention to detail - billing errors are painful for customers and for us Comfortable working autonomously and making decisions with limited oversight Proficiency in Google Sheets/Excel. Can juggle multiple workstreams, keep projects moving, and translate messy data into clear insights Bonus Points Experience at a company that scaled from 7 to 8/9 figures ARR Familiarity with revenue recognition (ASC 606) basics Have evaluated or implemented billing middleware (Orb, Metronome, etc.) Experience with business intelligence tools and SQL Experience building and maintaining pipeline/forecast reporting for GTM leaders Have automated recurring revenue workflows to reduce manual effort and improve consistency Compensation Base salary: $100,000 - $120,000 depending on experience Equity: Competitive early-stage equity package Benefits: Health, dental, vision + unlimited PTO Location: NYC onsite or Remote (US)

About the Team The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. Responsibilities: * Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed). * Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects. * Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action. * Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation. * Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations * Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns. * Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines. * Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams. * Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale. * Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review. * Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders. * Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.Minimum Qualifications: * Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality. * Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams. * Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings. * Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans. * Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required. * Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model. * High attention to detail, sound judgment, and comfort making approve/reject decisions within defined policy boundaries; ability to escalate appropriately when criteria are unclear.

About the team TikTok Content Ecosystem team's goal is to ensure that TikTok is safe and welcoming for everyone, including minors. This encourages creators to create good content, and improves user satisfaction in the long run. We also work with the recommendation and personalization team to tailor the feed to everyone's interests, with a goal to make our users happier. This goes towards TikTok's mission of inspiring creativity and bringing joy. Responsibilities * Lead short-video ecosystem operations by identifying, analyzing, and responding to risks detected across multiple content channels. Utilize internal detection and mitigation tools to execute timely emergency responses to platform issues. * Monitor the effectiveness of issue resolutions, evaluate cases of missed detections or leakage, and continuously refine emergency strategies and workflows to improve efficiency. * Collaborate cross-functionally with business, policy, algorithm, review, and engineering teams to build effective collaboration mechanisms. Stay updated on potential risks and business changes, coordinate across upstream and downstream teams, and drive improvements in overall risk-identification capabilities to ensure timely and effective issue resolution.Minimum Qualifications * Bachelor's degree or above, with strong content understanding; experience in strategy operations, content operations, or risk management preferred. * Passionate user and/or creator of content products; frequent users of social or video platforms preferred. * Excellent communication, collaboration, and project-management skills; resilient, proactive, responsible, and able to identify key priorities and solve complex problems with a long-term mindset. Preferred Qualifications * Technical understanding of algorithms, model training, or data-driven systems. * Prior experience in Trust & Safety, Content Moderation, Risk Operations, or Recommendation Systems, Recommendation Strategy is highly valued. * Ability to collaborate effectively across engineering, policy, and operations to align on scalable solutions in a fast-paced, global environment.

Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences. Responsibilities * Respond to user queries in a timely and accurate manner, via internal platform and IM chat * Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams; * Follow up with users to ensure the reported technical issues are resolved; * Analyse tickets to identify process improvement opportunities; * Assist and support training projects and user feedback projects; * Assisting with daily data analytics work, such as QA sampling, metrics consolidationg, dashboard construction, data workflow governance, etc. * Partner with the Engineering team on product optimizations will be a plus. * This role follows a shift schedule - 7 days with 2 days off in lieu weekly and the shift might be on a ration basis.Minimum Qualifications * Bachelor's degree, with minimum 1 year of work experience * Technical support or User/Product Operations related experience in the internet industry. * Thorough understanding of mobile-video products. * Flexibility and willingness to support various projects as needed. * Basic experience and knowledge in coding, data construction, and visualization * Excel formulas, SQL functions (join, CTE, window function), Basic Python (pandas, numpy) * Flexibility to work early morning and/or late evening and/or weekend shifts as needed due to time zone differences. Preferred Qualifications: * 2-3 years in a very similar tech / troubleshooting / support role at a big tech or late-stage startup company * Quick learner with analytical skills * Excellent communication and problem-solving skills * The ability to multi-task and work under pressure * Self-driven, with a strong sense of ownership * Ability to meet 5 days in office requirement.

The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labelling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis. Responsibilities 1. Keep up to date with the latest trends and best practices in the search ads business and the search engine industry. 2. Collaborate with stakeholders such as PM and RD teams to understand requirements and drive improvements and optimization of key product and delivery metrics. 3. Develop and implement proactive operational plans and coordinate internal and external resources to ensure efficient implementation and achievement of business goals. 4. Establish and enforce guidelines or SOPs based on business requirements and manage the execution of search ads projects to ensure quality and effectiveness. 5. Identify and resolve problems that occur during project execution using data-driven insights and creative solutions. 6. Cooperate with labelling vendors to ensure alignment with overall delivery standards. 7. Report, analyze, and provide insights to optimize our operational process. 8. Any additional responsibilities that are not specifically listed above.Minimum Qualifications 1. Bachelor's degree or above is required. 2. Minimum of 3 years of work experience in product operation within the Tech area. 3. General knowledge about Search Engineering/Search engines/ Search Advertising and Search related strategies. 4. Proficiency in Chinese and English is required to collaborate with global partners, including Engineering teams based in Mandarin-speaking regions. These interactions include leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails. Preferred Qualifications 1. Project management and quality management experience. Experience collaborating with labelling vendors is preferred. 2. Solid understanding of quality, efficiency, and cost management principles. 3. Problem-solving skills and the ability to think critically. 4. Solid communication and presentation skills and work effectively with cross-functional teams and stakeholders. 5. Analytical skills with a proven ability to utilise data for decision-making and driving improvements. 6. Thorough understanding of search engines and familiarity with TikTok or similar social media platforms. 7. Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

About the team Our TikTok Search Operation team plays a key role in improving TikTok users' search experience by investigating user feedback, evaluating search result, analyzing data, etc. Responsibilities * Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve * Investigate users' search requirements through data and user feedback * Provide ideal search results and suggestions for search product and algorithms according to user investigation * Help identify potential trust and safety risks * Help improve the policies for search products Minimum Qualifications * BA/BS degree in tech related background or equivalent experience in a relevant field * Excellent problem-solving skills and sense of responsibility * 1+ years of experience in conducting evaluations or data labeling * Familiar with common Office software * In-depth understanding of pop culture and familiarity with Internet usage habits of users Preferred Qualifications * Experience in search related business or other Internet related business * Experience in data labeling, user feedback, content moderation or similar operation jobs As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.

About the Team The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. Responsibilities: * Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed). * Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects. * Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action. * Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation. * Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations * Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns. * Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines. * Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams. * Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale. * Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review. * Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders. * Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.Minimum Qualifications: * Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality. * Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams. * Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings. * Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans. * Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required. * Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model. * High attention to detail, sound judgment, and comfort making approve/reject decisions within defined policy boundaries; ability to escalate appropriately when criteria are unclear.

Hadrian - Manufacturing the Future Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts. We recently raised $260 million dollar Series C to accelerate this mission. We are excited to be launching a new Factory in Mesa, Arizona, a 270,000 square foot facility that will create 350 new jobs immediately. We are opening a new headquarters to support thousands of future hires, launching Hadrian Maritime to serve naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts. Hadrian works with startups, Tier 1 and Tier 2 suppliers, and major defense contractors across space, shipbuilding, and aviation to scale production, reduce costs, and accelerate delivery on mission-critical programs. We are backed by leading investors including Lux Capital, Founders Fund, and Andreessen Horowitz. Our fast-growing team is united by a shared mission to reindustrialize American manufacturing for the 21st century and beyond! The Role At Hadrian, our ability to scale depends on hiring exceptional talent at high speed and with high precision. The Recruiting team cannot meet that bar without strong operational infrastructure behind it. Recruiting Operations is the force that keeps the hiring engine running smoothly, removes friction from every step of the process, and ensures our systems, tools, and data work together to support fast and informed decision making. We are looking for a Recruiting Operations Specialist who thrives at the intersection of systems, data, tooling, and process optimization. The role is focused on enabling recruiters to move faster, supporting high quality data and workflows in our ATS and connected systems, and building the operational backbone that powers a best in class hiring function. You will partner closely with recruiters, the broader People Ops team, Finance, and cross functional leaders to ensure that everything behind the scenes is clean, efficient, and optimized for scale. This role is perfect for someone who enjoys puzzles, process improvements, systems logic, and helping teams reach their full velocity. If you love building order in fast growth environments and take pride in making complex operations feel simple and smooth for others, you will thrive here. What You'll Do * Own the daily health of the recruiting tech stack, including the ATS and all connected tools. Ensure everything works as intended and troubleshoot issues quickly. * Train and support recruiters and hiring managers in the effective use of recruiting tools, features, and workflows. * Maintain clean, accurate, and up to date data in all systems. Audit data regularly and partner with recruiters to correct inconsistencies. * Build and refine workflows in the ATS to improve speed and consistency. * Partner with Finance and People Ops to align headcount planning, req approvals, and system updates. * Act as the primary liaison between Recruiting and People Ops on all systems, data, process, and documentation needs. * Create dashboards, reports, and insights that give visibility into pipeline health, funnel metrics, and hiring progress across all teams. * Monitor key recruiting metrics and identify bottlenecks or inefficiencies in workflows. Propose and implement fixes that improve speed and quality. * Ensure recruiters have the resources, templates, and tools they need to work efficiently. * Support compliance requirements such as EEOC data, documentation, and system hygiene. * Optimize integrations between the ATS, HRIS, sourcing tools, scheduling tools, and project management tools. * Partner with the Head of Recruiting and People leadership to operationalize new hiring processes, rollout changes, and ensure high adoption. * Document and maintain clear process guides, SOPs, and best practices for the recruiting function. * Identify opportunities for automation and help implement scalable solutions that reduce manual work. What We're Looking For * At least 3 years of experience in recruiting operations, HR operations, or talent systems management with clear ownership of tooling and workflow optimization. * Strong understanding of ATS platforms, ideally Ashby, with experience building custom workflows, fields, views, and automation. * High proficiency with data analysis and reporting tools. Ability to pull, clean, and interpret data and present insights clearly. * Passion for improving systems and processes and a natural ability to see root causes behind workflow issues. * Ability to partner cross functionally with People Ops, IT, Finance, and hiring teams to align processes and drive operational clarity. * Excellent communication skills. Able to explain systems concepts to technical and non technical audiences with clarity. * High attention to detail and an ownership mindset for data quality and operational integrity. * Comfort in fast paced environments with shifting needs and a high volume of priorities. * Curiosity, initiative, and a strong sense of responsibility for keeping the recruiting engine running smoothly. What Will Set You Apart * Deep experience with Ashby or similar next generation ATS platforms. * Experience rolling out new recruiting tools, integrations, or automation features. * Proven ability to diagnose and fix operational bottlenecks across the recruiting lifecycle. * Experience supporting high growth hiring in technical and non technical functions. * Ability to build dashboards or reporting logic beyond basic metrics. * History of raising the operational maturity of a recruiting team through scalable systems, training, and documentation. * Strong partnership skills with People Ops, enabling seamless handoffs from hiring to onboarding. Compensation For this role, the target salary range is $80,000 - $109,000 (actual range may vary based on experience and performance). This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Benefits * Medical, dental, vision, and life insurance plans for employees * 401k * Relocation stipend if you're moving from outside of the area * Flexible vacation policy ITAR Requirements To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. Hadrian Is An Equal Opportunity Employer It is the Company's policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race inclusive of traits historically associated with race (including, but not limited to, hair texture and protective hairstyles, such as braids, locks and twists), color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, transgender status, national origin (including, in California, possession of a drivers license), ancestry, citizenship, age, physical or mental disability, height or weight, medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, exercise of reproductive rights, any other basis protected by local, state, or federal laws, or any combination of the above characteristics. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.

About The Team The Procurement Team plays a critical role in the business and is responsible for the strategy design and end-to-end processes involved in the purchase of goods and services in a sustainable and financially viable way in compliance with business standards. We are responsible for sourcing and onboarding new vendors, supporting the development of key company systems and processes, maintaining a strategic overview of project procurement management activities and ensuring that purchasing contracts and arrangements are fulfilled in strict accordance with legal requirements, project requirements, and business policies and procedures. Responsibilities: - Provide fast quotes, and order services for internal stakeholders within the categories assigned by the Shared Service Center, in line with Procurement's tactical sourcing strategies. - Execute procurement business processes, primarily focusing on P2P (Purchase-to-pay), but potentially other relevant Procurement processes. This entails conducting competitive bidding, contract negotiation and the processing of invoices and payments. - Support service center leadership in process improvement initiatives to transform procurement efficiencies and effectiveness. - Work with suppliers to improve performance in line with Procurement's performance metrics. - Engage with internal and external stakeholders to achieve optimal adherence to Procurement policies and procedures. - Discover, track, and resolve day-to-day P2P issues, and take actions to improve processes within the immediate scope. - Responsible for regional metrics management, data analysis, and workout summarized report. Minimum Qualifications: - Bachelor's degree in Procurement, Supply Chain, Finance, or a related discipline. - 2+ years of indirect buyer experience. - Solid understanding of the procurement foundation, familiarity with procure to pay, end-to-end process and related systems. - Excellent communication skills. Preferred Qualifications: - Proven experience in developing and streamlining procurement processes to enhance efficiency. - Ability to manage procurement performance metrics and generate actionable insights. - Attention to detail and impeccable integrity. - Ability to manage multiple priorities, meet deadlines, and navigate through competing demands.

About The Team The Procurement Team plays a critical role in the business and is responsible for the strategy design and end-to-end processes involved in the purchase of goods and services in a sustainable and financially viable way in compliance with business standards. We are responsible for sourcing and onboarding new vendors, supporting the development of key company systems and processes, maintaining a strategic overview of project procurement management activities and ensuring that purchasing contracts and arrangements are fulfilled in strict accordance with legal requirements, project requirements, and business policies and procedures. Responsibilities: - Provide fast quotes, and order services for internal stakeholders within the categories assigned by the Shared Service Center, in line with Procurement's tactical sourcing strategies. - Execute procurement business processes, primarily focusing on P2P (Purchase-to-pay), but potentially other relevant Procurement processes. This entails conducting competitive bidding, contract negotiation and the processing of invoices and payments. - Support service center leadership in process improvement initiatives to transform procurement efficiencies and effectiveness. - Work with suppliers to improve performance in line with Procurement's performance metrics. - Engage with internal and external stakeholders to achieve optimal adherence to Procurement policies and procedures. - Discover, track, and resolve day-to-day P2P issues, and take actions to improve processes within the immediate scope. - Responsible for regional metrics management, data analysis, and workout summarized report. Minimum Qualifications: - Bachelor's degree in Procurement, Supply Chain, Finance, or a related discipline. - 2+ years of indirect buyer experience supporting marketing category. - Solid understanding of the procurement foundation, familiarity with procure to pay, end-to-end process and related systems. - Excellent communication skills. Preferred Qualifications: - Proven experience in developing and streamlining procurement processes to enhance efficiency. - Ability to manage procurement performance metrics and generate actionable insights. - Attention to detail and impeccable integrity. - Ability to manage multiple priorities, meet deadlines, and navigate through competing demands.

About Alignerr Alignerr works with leading AI labs and financial organizations to source specialists who understand trading operations, market mechanics, and structured workflows. Role Overview The Trading Operations Specialist supports tasks related to trade processing, market structure analysis, operational flows, and evaluation of trading-related content. What You'll Do - Review operational workflows or trading-related datasets - Validate transaction sequences or operational steps - Summarize market or trade-flow mechanics in structured form - Identify operational inconsistencies or errors - Maintain accuracy across recurring evaluation tasks What You Bring Must-Have:- Experience in trading operations, brokerage ops, or financial operations - Strong attention to detail - Ability to follow structured, rule-based workflows Nice-to-Have:- Exposure to market structure or execution systems

Role Introduction This role focuses on content operations for the US market, with content strategy and creative insight as core capabilities. The ideal candidate can translate social topics and trends into scalable UGC content opportunities and vertical use cases through sharp observation and strategic thinking. The candidate should have a solid understanding of the fundamentals of UGC, creators, and template-based content, with some experience in scaled creator or platform operations. Responsibilities: - Own end-to-end content operations for CapCut in the US market. Identify content opportunities with growth potential based on in-app performance data, social media trends, and regional cultural insights. Develop and optimize content strategies aligned with target user profiles and context. Participate in managing content production cadence, collaborate with CapCut template creators to calibrate content direction, and amplify high-quality content reach and influence through in-app campaigns and cross-platform distribution. - Strengthen content diversity and expand content impact. Continuously identify and onboard high-quality creators aligned with platform needs and regional content trends, building a sustainable creator ecosystem. Through strategic creator partnerships and co-creation, establish differentiated content advantages and enhance content richness, creator activity, and overall platform influence in the market. - Creator education and platform guidance. From a creator-centric perspective, identify pain points and capability gaps in content understanding, creative expression, or tool usage. Provide training and guidance on content strategy, creative direction, and editing approaches to help creators improve content quality and achieve consistent output. Participate in designing creator incentive mechanisms and community guidelines to motivate creators and support a sustainable content ecosystem. Minimum Qualifications: - 3+ years of experience in content operations or content strategy; Bachelor's degree or above; basic video editing skills required - Familiar with the short-form video platform and trends across major platforms and interest-based communities (TikTok, Instagram Reels, YouTube, Reddit, etc.), with strong awareness of cultural context - Strong content sensitivity with the ability to identify potential viral trends and high-potential creators Preferred Qualifications: - Experience operating personal or organizational social media accounts is a plus. - Data-aware mindset with the ability to analyze content performance based on core metrics and propose optimization strategies. - Self-motivated and goal-oriented, able to thrive in a fast-paced, multicultural global team environment

About the team Seed Global Data is a team focused on producing international data for LLMs. For the training of large models, data is the lifeline of model quality - and the Global Data team is working closely with technical, product, and operations teams to ensure effective data production strategies and execution management. As a key member of Seed Global Data team, you'll be at the heart of our operations. This role focuses on advanced evaluation, training, and project execution related to annotating/training Large Language Models (LLMs) with diverse data sets. You will leverage your expertise to devise complex projects and contribute to strategic decisions that drive our data operations and research forward. Key Responsibilities and Duties: - Evaluation Work: Conduct comprehensive analysis and evaluation of AI models. Apply advanced knowledge and judgment to assess model performance and develop insights. Mentor and guide internal colleagues and external partners on specific topics, ensuring the quality and relevance of the evaluation process. - Reporting: Write detailed reports that document and communicate findings from evaluation work. Develop specialized skills in our data and content domain, and use this expertise to enhance the quality and depth of model training and evaluation outputs. - Documentation and Project Support: Draft and manage training guidelines and casebooks for specific projects and tasks. Support project coordination, offering flexible availability to accommodate discussion meetings with global teams. - Project Execution: Deliver high-quality annotation work to create SFT and RLHF data independently with limited supervision. Ensure that all project tasks are executed with a strong focus on quality and efficiency and take ownership of casebooks and guideline updates for scaled annotation. Minimum Qualifications: - Advanced proficiency in English with exceptional writing and analytical skills. - Comfortable working in a project-based, fast-paced environment, adaptable to rapidly evolving quality standards driven by research and experimentation. - Strong ability to exercise independent judgment and discretion while effectively contributing to a highly collaborative team. - Broad exposure to AI tools and platforms; comfortable working in spreadsheet applications. Preferred Qualifications - Over 2 years of experience in research, consulting, teaching, writing, or equivalent roles. Prior experience in RLHF annotation at AI/LLM companies strongly preferred. - Proven self-driven work ethic and demonstrated ability to lead and mentor junior team members in process and project execution. - Deep interest in LLMs, human behavior, and user experience, coupled with a strong enthusiasm for continuous learning and engaging with diverse case studies and global teams. - Strong working proficiency in AI platforms and Python automation (scripts/notebooks, APIs), enabling faster, more reliable data workflows across evaluation/training and research. Note: This role requires a test prior to interviews.

Job Description Ready to program complex parts on state-of-the-art 5-axis milling equipment? Join a precision manufacturing leader where your Mastercam expertise will directly impact production efficiency and quality. About Our Client Pave Talent is hiring on behalf of our client - an established precision manufacturing company in Hawthorne, CA known for producing high-quality components in a collaborative, innovation-driven environment. This growing facility operates advanced 5-axis palletized milling systems and values technical expertise and shop floor leadership. Your Impact As CAM Programmer, you'll develop and optimize CNC programs that keep advanced 5-axis mills running efficiently. You'll be the technical expert translating complex blueprints into precise machining operations, setting up sophisticated equipment, and ensuring every part meets exacting specifications. This role combines programming expertise with hands-on leadership - you'll guide production while solving the technical challenges that come with precision manufacturing. What You'll Do Develop and modify CNC programs using Mastercam (5-10 years experience required) to produce complex precision components Set up and operate 5-axis milling machines including palletized systems for optimized production runs Program using Fanuc controls and verify programs with Vericut simulation software before production Interpret blueprints and technical drawings using SolidWorks to understand part geometry and manufacturing requirements Lead troubleshooting efforts on programming or machine errors to maintain production flow and quality standards Perform tooling changes, routine maintenance, and equipment optimization to ensure peak machine performance Collaborate with engineering teams to improve processes and solve complex machining challenges Provide shop floor leadership and technical guidance to manufacturing team members What You Bring - Required 5-10 years of hands-on experience programming with Mastercam software Proven 5-axis CNC mill programming and setup experience 10+ years total machining experience demonstrating deep manufacturing knowledge Proficiency with Fanuc CNC programming languages and controls Strong blueprint reading skills and understanding of geometric tolerancing Excellent problem-solving abilities with keen attention to precision and detail What You Bring - Preferred Experience programming palletized 5-axis mill systems (major plus!) SolidWorks CAD software experience for design interpretation Vericut simulation software knowledge Shop floor leadership or team coordination experience What's In It For You ???? Competitive Pay: Market-competitive compensation based on experience and expertise ???? Flexible Scheduling: Morning or overnight shifts available (8-10 hour shifts) ???? Overtime Opportunities: Available for those who want to maximize earnings ???? Comprehensive Benefits from Day 1: 401(k) with 4% company match, health insurance, vision insurance, and paid time off ???? Career Growth: Work with cutting-edge equipment and expand your technical expertise ???? Impactful Work: Your programs directly drive production success in a precision manufacturing environment The Culture You'll join a team that values technical expertise and hands-on problem solving. This is a shop where experienced machinists and programmers collaborate to solve challenges together, and where your 10+ years of knowledge will be respected and utilized daily. Ready to Make an Impact? This is a confidential search - your application is fully private. Apply and Pave Talent will contact qualified candidates within 48 hours.

About the team With the rapid development of the platform's e-commerce business, the scale of the content ecosystem has continued to expand, with an explosive growth in the number of creators and various content producers, and content forms and communication scenarios have become increasingly diversified. In this context, the compliance, health, and quality of the content ecosystem are not only directly related to user trust and experience, but also the core cornerstone of ensuring the platform's sustainable compliant operations and avoiding regional cultural and regulatory risks. Currently, the platform is facing multiple key demands: on one hand, it is necessary to keep up with the cultural customs and detailed regulatory policies of different regions, establish an adapted content and creator governance system, and ensure the compliant and orderly development of the ecosystem. On the other hand, it is essential to standardize account behaviors, reduce violations through scientific reward and punishment mechanisms and risk prevention and control strategies, while improving the exposure and conversion efficiency of high-quality content and optimizing the personalized recommendation experience. In addition, the prediction of governance pain points, process optimization, and emergency response in cross-functional collaboration also urgently require professional talents to coordinate and promote. To further strengthen the compliance barrier of the content ecosystem, improve governance efficiency and ecological quality, and drive the high-quality and sustainable growth of the platform's e-commerce business, this content governance strategy position is specially established. It aims to build a "compliant, controllable, high-quality, and upward-oriented" content ecosystem through professional strategy formulation and implementation. Responsibilities * Develop strategies and policies covering content and creator governance, to adhere to US cultures, regulations, nuances. * Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc. * Develop strategies and policies to mitigate risks, monitor, and raise the overall e-commerce content ecosystem quality and personalized recommendations. * Engage cross-functional stakeholders to consolidate, pre-empt and analyze content and creator governance pain points; derive and implement action plans and operational workflows to resolve them. * Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation. * Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health. * Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation. * Troubleshoot and resolve high-priority emergency cases that may arise Minimum Qualifications * Bachelor's degree in Business, Marketing, Data Science, or a related field (or equivalent practical experience). * Proven ability to analyze business metrics, build KPIs, and provide actionable insights to drive performance and growth. * Strong communication skills, with the ability to collaborate with cross-functional teams and stakeholders. Preferred Qualifications: * 2+ years experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields. * Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans. * Familiarity with e-commerce compliance ecosystem, content ecosystem, and/or social media content landscape will be advantageous. * Having experience in e-commerce Creator and Partner is an added advantage.

VAST Data is looking for a Global Sales Operations Specialist to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. We are seeking a Global Sales Operations Specialist to drive consistency, efficiency, and scalability across our worldwide sales organization. In this role, you will be responsible for designing, documenting, and optimizing core sales processes that support revenue growth and improve the seller and customer experience. You'll act as a bridge between Sales, Marketing, Customer Success, Finance, and IT to ensure processes are clearly defined, adopted, and continuously improved. Key Responsibilities Sales Process Design & Optimization * Map, document, and maintain global end-to-end sales processes. * Identify bottlenecks, inefficiencies, and gaps in the sales cycle; propose and implement improvements. * Ensure processes align with global business objectives while allowing for regional adaptations. Change Management & Adoption * Lead change management efforts for process updates, ensuring clear communication and alignment across teams. * Create training materials, documentation, and enablement content to drive adoption of process best practices. * Partner with Sales Enablement to roll out process updates effectively. Cross-Functional Collaboration * Act as a liaison between Sales, IT/CRM teams, and Finance to align on system requirements and process design. * Support the evaluation and rollout of tools that enable scalable process execution. * Ensure feedback loops are in place with frontline sellers and managers to continuously refine processes. Analytics & Continuous Improvement * Monitor process KPIs (cycle times, forecast accuracy, pipeline health, conversion rates). * Provide insights and recommendations to Sales Leadership based on process data and seller feedback. * Benchmark against industry best practices and bring innovative ideas to improve sales efficiency. Requirements * 5+ years of experience in Sales Operations, Revenue Operations, Process Management, or related roles. * Strong understanding of global B2B sales motions (direct, channel, enterprise, commercial). * Hands-on experience with Salesforce (or other CRM), CPQ, and related sales technologies. * Proven ability to design and implement scalable processes in a fast-paced, high-growth environment. * Excellent project management, organizational, and communication skills. * Experience with change management and driving adoption across global teams. * Analytical mindset with the ability to translate data into process improvements. What We Offer * Opportunity to impact the scalability and efficiency of a rapidly growing global sales organization. * Cross-functional exposure with senior leadership visibility. * A collaborative, fast-moving environment where process excellence drives revenue growth.