Order caller vs order management representative

The differences between order callers and order management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order caller and an order management representative. Additionally, an order management representative has an average salary of $38,236, which is higher than the $34,800 average annual salary of an order caller.

The top three skills for an order caller include outbound calls, and . The most important skills for an order management representative are order entry, purchase orders, and customer service.

Order caller vs order management representative overview

	Order Caller	Order Management Representative
Yearly salary	$34,800	$38,236
Hourly rate	$16.73	$18.38
Growth rate	-	-
Number of jobs	16,689	146,936
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 58%
Average age	43	43
Years of experience	2	2

Order caller vs order management representative salary

Order callers and order management representatives have different pay scales, as shown below.

	Order Caller	Order Management Representative
Average salary	$34,800	$38,236
Salary range	Between $24,000 And $49,000	Between $26,000 And $56,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order caller and order management representative education

There are a few differences between an order caller and an order management representative in terms of educational background:

	Order Caller	Order Management Representative
Most common degree	High School Diploma, 38%	Bachelor's Degree, 58%
Most common major	Nursing	Business
Most common college	-	-

Order caller vs order management representative demographics

Here are the differences between order callers' and order management representatives' demographics:

	Order Caller	Order Management Representative
Average age	43	43
Gender ratio	Male, 28.1% Female, 71.9%	Male, 27.3% Female, 72.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order caller and order management representative duties and responsibilities

Order caller example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Order caller vs order management representative skills

Common order caller skills

Outbound Calls, 100%

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

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Office and Administrative Industry
Order Caller
Order Caller vs Order Management Representative

Updated January 8, 2025

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