Order caller vs order management specialist

The differences between order callers and order management specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order caller and an order management specialist. Additionally, an order management specialist has an average salary of $37,456, which is higher than the $34,800 average annual salary of an order caller.

The top three skills for an order caller include outbound calls, and . The most important skills for an order management specialist are customer service, order entry, and logistics.

Order caller vs order management specialist overview

	Order Caller	Order Management Specialist
Yearly salary	$34,800	$37,456
Hourly rate	$16.73	$18.01
Growth rate	-	-
Number of jobs	16,689	102,332
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 60%
Average age	43	43
Years of experience	2	2

Order caller vs order management specialist salary

Order callers and order management specialists have different pay scales, as shown below.

	Order Caller	Order Management Specialist
Average salary	$34,800	$37,456
Salary range	Between $24,000 And $49,000	Between $23,000 And $59,000
Highest paying City	-	Norwood, MA
Highest paying state	-	Connecticut
Best paying company	-	IBM
Best paying industry	-	Health Care

Differences between order caller and order management specialist education

There are a few differences between an order caller and an order management specialist in terms of educational background:

	Order Caller	Order Management Specialist
Most common degree	High School Diploma, 38%	Bachelor's Degree, 60%
Most common major	Nursing	Business
Most common college	-	-

Order caller vs order management specialist demographics

Here are the differences between order callers' and order management specialists' demographics:

	Order Caller	Order Management Specialist
Average age	43	43
Gender ratio	Male, 28.1% Female, 71.9%	Male, 39.5% Female, 60.5%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order caller and order management specialist duties and responsibilities

Order caller example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order management specialist example responsibilities.

Manage raw material, MRO and service purchasing requirements for existing product lines, and new product development.
Implement several cost reduction strategies for contract labor, including an RFQ for a vendor manage contract labor program.
Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
Dispatch all TL's and LTL loads.
Issue credits (CVC, SHT, markdowns) through As400.
Prepare bid documents (RFI's, RFP's, etc.

Order caller vs order management specialist skills

Common order caller skills

Outbound Calls, 100%

Common order management specialist skills

Customer Service, 21%
Order Entry, 9%
Logistics, 7%
Customer Orders, 6%
CRM, 5%
Purchase Orders, 5%

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Office and Administrative Industry
Order Caller
Order Caller vs Order Management Specialist

Updated January 8, 2025

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