Order caller vs order processing specialist

Differences between order caller and order processing specialist duties and responsibilities

Order caller example responsibilities.

• Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
• Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
• Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Order processing specialist example responsibilities.

• Manage escalations and expedites process in support of shorten interval requests.
• Review order enter by other CSR's and correct orders as needed.
• Create invoices, process return requests, issue RMA's, provide order status.
• Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
• Process payroll transactions timely and accurately which result in being cost-effective.
• Provide ancillary support including vendor payroll, vendor processing and payment acquisition.
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