Scheduler jobs at Orlando Health - 64 jobs

About Orlando Health: At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. Attends departmental meetings/in-services and participates in process improvement initiatives. Assume the responsibility for professional growth and development. Qualifications Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Computer experience required. Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Computer experience required. Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. Attends departmental meetings/in-services and participates in process improvement initiatives. Assume the responsibility for professional growth and development.

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes. Pay, Benefits, & Work Schedule Grade: 114 Salary: $15.52 - $17.14 Hourly (Dependent on Qualifications) Department: Legal - Risk Management E-mail: ********************* ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS:Non-rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm. Must be available to work additional hours as needed. Who May Apply? All persons legally authorized to work in the United States Responsibilities To ensure the safety of all employees and visitors by reducing the risk of liability by providing injury and loss prevention, training, conducting facility inspections, work site evaluations, driver evaluations, defensive driver courses and injury investigations. * Develop, conduct or coordinate loss prevention training, and presentations. * Responsible for scheduling, coordinating, conduction notifications and follow up for: Annual Safety Workshop, Safety Awards Program, Remedial Driver Training, New Employee Orientation, etc. * Will review, revise and develop standard operating procedures and Citywide Risk management policies. * Conducts facility risk audits/inspections on an annual basis on all City owned properties. * Conducts work site safety inspections at work site locations throughout the City. * Implement mentorship plan for employees who have multiple safety incidents resulting in injury. * Investigate employee injuries and assist departments in completing incident report forms. * Respond to scene of motor vehicle accidents during normal business hours. * Assist in collecting data pertaining to vehicle accidents. * May be asked to perform other duties as assigned. Qualifications * Requires an Associate's Degree * Minimum of one (1) year of experience related to safety, risk management or loss control * A combination of education and pertinent experience may be considered. * Instructor CPR/First Aide/AED - Instructor must be obtained within one (1) year of hire * Defensive Driver Course - Instructor must be obtained within one (1) year of hire * A valid driver's license is required. Successful out of state candidates must be able to obtain a valid Texas driver's license within 90 days of hire Other Information: Benefits The City offers an excellent benefit package that includes: * Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement. * Medical/dental/vision/life coverage for employees and their eligible dependents. * Vacation - 88+ hours per year * Personal leave - 40 hours per year * Sick leave - 96 hours per year * Voluntary 457b deferred compensation plan * Eight (8) Holidays * Flexible Spending Account * City Employee Health & Wellness Clinic & City Employee Fitness Center * Learning & Development Academy * Tuition Reimbursement Programs * Employee Recognition Programs Basis of Rating Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview. Closing Statement * Selected applicants must be able to pass a background investigation and a pre-employment drug test. * Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi. * In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services. Job opening will close on: March 22, 2021

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes. Pay, Benefits, & Work Schedule Grade: 113 Salary: $14.78 - $16.32 Hourly (Dependent on Qualifications) Department: Gas Department E-mail: ********************* ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS:Rotating 40-hour work week, including nights and weekends. Must be available to work additional hours as needed. Who May Apply? All persons legally authorized to work in the United States Responsibilities Utility Technicians are responsible for the maintenance and operation of the City's gas distribution system. * Keep crew truck clean and assist with inventory of parts and supplies to keep the truck fully stocked. * Cleans parts and tools and performs daily maintenance and/or calibration of equipment. * Use small hand tools, tapping, and stopple equipment. * Perform semi-skilled and common labor work such as paint and/or wrap pipe, cutting and threading pipe, pipefitting and assist in other pipeline maintenance as required. * Operate backhoe, trenching machine, winch truck, air compressor, dump truck and other semi-heavy maintenance and construction equipment. * Prepare tap cards and/or various inspection reports and documentation in accordance with Department procedures and/or regulatory requirements. * Inspect equipment and make adjustment and minor repairs to maintain equipment in proper operating condition. * Maintain map books. * Operate a 1-ton truck, 2 ½ ton crew truck, winch truck, dump truck, pickup truck, pole and float trailers, ditchers, air compressors, welding machine and equipment. * Install or repair mains, services and meter loops. * Check for stopped meters and houseline pressures using manometer. * Conduct pressure tests, purges and puts in service new and existing gas mains in the City Gas Distribution system. * Preform plastic pipe fusion with the use of poly pipe fusion and electro fusion equipment. * Perform leak surveys using leak detection equipment such as combustible gas indicator (CGI) or (GMI) and RMLD. * Complete proper forms, logbooks, and documentation on maps. * Respond to emergency leak calls and gas odor complaints. * Maintain and operate self-contained breathing apparatus. * Remove and/or exchange gas meters. * Check for stopped meters and houseline pressures using water manometer. * Perform intensive manual labor tasks including digging and backfilling ditches, installing pipe, and shoveling up to 15 pounds of weight. * Operate line locating equipment and volt meters for taking pipe-to-soil potentials. * Assist the Crew Foreman and fills in during absence in the planning and supervision of the crews. * May be asked to perform other duties as assigned. Qualifications * Requires High School Diploma or GED * Minimum of three (3) years of related experience * Must be certified to fuse poly pipe or must be certified within six (6) months of hire. * Valid Texas Class A CDL required within six (6) months of hire * Successful out of state candidates must be able to obtain a valid Texas Class A driver's license within 90 days of hire Other Information: Benefits The City offers an excellent benefit package that includes: * Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement. * Medical/dental/vision/life coverage for employees and their eligible dependents. * Vacation - 88+ hours per year * Personal leave - 40 hours per year * Sick leave - 96 hours per year * Voluntary 457b deferred compensation plan * Eight (8) Holidays * Flexible Spending Account * City Employee Health & Wellness Clinic & City Employee Fitness Center * Learning & Development Academy * Tuition Reimbursement Programs * Employee Recognition Programs Basis of Rating Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview. Closing Statement * Selected applicants must be able to pass a background investigation and a pre-employment drug test. * Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi. * In the event of an emergency, employees are required to work to provide for the safety and well-being of the general public, including the delivery and restoration of vital services. Job opening will close on: April 9, 2021

Join our team at Cleveland Clinic's Treasure Coast Medical Pavilion and experience world-class healthcare at its best. Located in sunny Florida, the Treasure Coast Medical Pavilion is committed to providing optimal family-centric and community-focused support. Here, you will be part of a collaborative, compassionate, and innovative team and build a rewarding career with one of the most respected healthcare organizations in the world. As an Office Coordinator, you will help support the Rehab Team's operations by collaborating with physicians, nurses, and other caregivers. You will assist with checking patients in and out, scheduling appointments, answering patient phone calls, coordinating with providers and clinical staff, and more. In this role, you will ensure a seamless process for the patient with decreased wait times. You will join a family of caregivers who are bubbly, welcoming, and prepared to offer unparalleled customer service. A caregiver in this position works Monday-Friday from 8:30AM - 5:00PM or 9:00AM - 5:30PM. A caregiver who excels in this role will: * Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties. * Support clinic operations by direct involvement with the physician(s) and nurse(s). * Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments. * Work through and solve patient issues professionally and in a timely manner. * Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy. * Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. * Ensure all patients are rescheduled relating to physician out days in a timely manner. * Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. * Verify and update patient demographics and insurance information. * Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary. * Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module. * Input reasons for all visits on all appointments. * Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus. * Maintain complete and up-to-date documentation and files, including product and service quotes. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of clerical, customer service or other relevant experience * Knowledge of medical terminology gained through experience or formal course work * Basic math skills, such as addition, subtraction, multiplication, division and percentages * Strong computer skills and working knowledge of Microsoft applications * Typing competency with the ability to format, spell, punctuate, edit and proofread Preferred qualifications for the ideal future caregiver include: * Medical office or insurance experience * Previous patient registration experience Physical Requirements: * Ability to perform work in a stationary position for extended periods * Ability to operate a computer and other office equipment * Ability to travel throughout the hospital system * Ability to communicate and exchange accurate information * In some locations, ability to move up to 10 pounds Personal Protective Equipment: * Follows Standard Precautions using personal protective equipment as required for procedures. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic's Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Some of your day-to-day responsibilities will include greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works Monday-Friday from 3:00PM - 11:30PM or 11:00PM - 7:30AM, including rotating weekends and holidays. Flexibility to assist with coverage as needed is required. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Working knowledge of PC window applications sufficient to input and retrieve data * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin North Hospital's Emergency Department has multi-disciplinary care teams, and the state-of-the-art technology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works day/evening/night/weekend, 7:00am-3:30pm or 3:00pm-11:30pm. This position required weekend and holiday coverage along with flexibility to meet Operational needs. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the practice runs smoothly, and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works days from 8:00AM - 4:30PM or 8:30AM - 5:00PM. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of PC window applications sufficient to input and retrieve data * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the Emergency Department runs smoothly and patients feel informed and at ease. You will have the opportunity to interact with police, EMS, nurses and the ambulatory team. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works nights from 3:00PM - 11:30PM. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Service SpecialistLocationCoral SpringsFacilityCoral Springs FHC Surgery CenterDepartmentRegistration-Weston HospitalJob Code000667ShiftDay/Evening RotationSchedule9:00am-5:30pm/9:30am-6:00pmJob SummaryJob Details The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works a day/evening rotation from 9:00 a.m. - 5:30 p.m. or 9:30 a.m. - 6:00 p.m. with rotating weekend requirements. A caregiver who excels in this role will: Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree Knowledge of PC window applications sufficient to input and retrieve data Experience with providing customer service and conflict resolution Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Ability to type a minimum of 30 words per minute or computer keyboard skills Previous medical office experience Customer service experience in a medical setting Bilingual in Spanish Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this role works a day/evening rotation from 9:00 a.m. - 5:30 p.m. or 9:30 a.m. - 6:00 p.m. with rotating weekend requirements. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of PC window applications sufficient to input and retrieve data * Experience with providing customer service and conflict resolution * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or computer keyboard skills * Previous medical office experience * Customer service experience in a medical setting * Bilingual in Spanish Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works varying shifts. Tradition Hospital will be the primary work location, but floating to St. Lucie West Family Health Center, Martin North Hospital and Martin South Hospital may be required, as needed. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Working knowledge of PC window applications * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. **A caregiver in this position works 8-hour shifts between 7:00AM - 7:00PM, Monday-Friday. Caregivers are provided with their schedule a week in advance. This team is on staggered shifts to ensure coverage during operating hours. The schedule can fluctuate depending on the need.** A caregiver who excels in this role will: + Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. + Investigate, triage and resolve patient issues using the established HEART model. + Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. + Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. + Enter and maintain confidential patient information. + Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree + Working knowledge of PC window applications + Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** **Physical Requirements:** + Dexterity sufficient to operate a PC and other office equipment. + Requires extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. + Must be able to navigate various locations and function in a fast-paced, hectic environment. + Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works 8-hour shifts between 7:00AM - 7:00PM, Monday-Friday. Caregivers are provided with their schedule a week in advance. This team is on staggered shifts to ensure coverage during operating hours. The schedule can fluctuate depending on the need. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Working knowledge of PC window applications * Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide back-end clerical support, and, as needed, front-end support for scheduling appointments for Urology and Gynecology. You will see the patient experience and check-in from start to finish. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works 40 hours per week, Monday-Friday, from 7:15AM - 5:30PM. A caregiver who excels in this role will: * Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. * Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers. * Enter and maintain confidential patient information. * Recruit, enroll and educate patients on MyChart and Appointment Pass. * Process the workflow for the day. * Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Working knowledge of PC window applications sufficient to input and retrieve data * Ability to perform basic math sufficient to process insurance co-pays * Excellent communication and organizational skills Preferred qualifications for the ideal future caregiver include: * Knowledge of medical terminology * Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills Physical Requirements: * Dexterity sufficient to operate a PC and other office equipment. * Requires extended periods of standing, walking or sitting. * Good visual acuity through normal or corrected vision. * Must be able to navigate various locations and function in a fast-paced, hectic environment. * Ability to lift and transport up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Service SpecialistLocationWestonFacilityFlorida Weston HospitalDepartmentAmbulatory Operations Transition-Regional OperationsJob Code000667ShiftDaysSchedule8:00am-5:00pmJob SummaryProvides a comprehensive, proactive, and “Patients First” experience for our patients and visitors. Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration, way-finding, answering general questions and meeting needs. Always represents Cleveland Clinic in a professional, caring and helpful manner. Ensures stellar and efficient patient experience while reducing financial loss and ensuring compliance.Job Details Job Responsibilities: Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues. Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model. Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards. Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information. Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers. Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience. Processes the workflow for the day. Supports and participates in process improvement efforts. Performs telephone triage. Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone. Generates staff provider reschedules. Relays staff messaging. Performs screening and scheduling of interpreter services. Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff. Supports and adheres to compliance policies and procedures. May participate on committees and have a role in other Institute initiatives. May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Other duties as assigned. Education: High School Diploma or GED required. Certifications: None required. Complexity of Work: Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve data. Ability to partner with others as needed to trouble shoot and resolve general technology issues Ability to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred. Knowledge of medical terminology preferred A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce. High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Interest in learning new technology and troubling shooting to resolve minor technical issues. Easily adapts to changing technology, policies, procedures and processes. Demonstrated interest in process improvement or adopting new processes and or technology. Demonstrated ability to understand and interpret medical insurance information. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment. Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment. Work Experience: Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution. Associate's Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Service SpecialistLocationWestonFacilityFlorida Weston HospitalDepartmentAdmitting and Registration-Weston HospitalJob Code000667ShiftVariableSchedule3:00pm-11:30pmJob SummaryJob Details Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. This is a regular PRN position, with caregivers working varying shifts between 3:00 p.m. - 11:30 p.m. with weekend requirements. A caregiver who excels in this role will: Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors. Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic's START with Heart and HEART models. Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery. Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience. Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking. Verify insurance, collect and enter billing and payment information accurately. Screen and schedule interpreter services as needed. Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules. Support billing functions while ensuring compliance with organizational quality and productivity standards. Enter and maintain accurate and confidential patient data, including insurance and demographic information. Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass. Support caregivers and providers in understanding and using front-end technologies to enhance workflow. Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree Knowledge of PC window applications sufficient to input and retrieve data Experience with providing customer service and conflict resolution Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Computer keyboard skills Previous medical office experience Customer service experience in a medical setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. Attends departmental meetings/in-services and participates in process improvement initiatives. Assume the responsibility for professional growth and development. Qualifications Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Must have surgery scheduling experience in hospital or outpatient setting Computer experience required. Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification None. Experience One (1) year of retail, customer service or health care. Must have surgery scheduling experience in hospital or outpatient setting Computer experience required. Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. Attends departmental meetings/in-services and participates in process improvement initiatives. Assume the responsibility for professional growth and development.

Join the brand-new Radiation Oncology team at Orlando Health Bayfront Cancer Institute in St. Petersburg, Florida, where innovation meets compassion in the fight against cancer. The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities Responsible for maintenance of appropriate departmental schedules. May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management. Assist in training or mentoring of all team members. Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school diploma and medical terminology and/or basic anatomy training required. Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience. Experience Three (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may be substitute for two years of experience

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities Responsible for maintenance of appropriate departmental schedules. May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management. Assist in training or mentoring of all team members. Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school diploma and medical terminology and/or basic anatomy training required. Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience. Licensure/Certification None. Experience Three (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may be substitute for two years of experience