Operations Director jobs at Papa John's International - 3711 jobs
Waterpark Operations Manager (Full-Time)
Six Flags White Water 4.1
Marietta, GA jobs
Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.
Responsibilities:What's In It For You?
Full-Time position with competitive pay, bonus, and benefits plan
Quarterly 401K match on up to 5% of your contributions
Free passes for your family and friends
Free admission to regional attractions and other regional theme parks
Essential Duties and Responsibilities
Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
Support and enforce corporate Operations and Safety policies and initiatives.
Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
Routinely inspect all areas for hazards and other safety-related risks.
Communicate with Park management and Team Members on any hazards that exist or may come to exist.
Proactively manage safety and ensure all attractions are operating safely.
Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
Development and maintenance of expense budgets and annual business plans for areas of responsibility.
Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
Recruit and hire seasonal employees to ensure proper staffing levels.
Develop and administer departmental policies and procedures.
Request and review bids for outside service contracts outlined within expense budgets.
Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
Responsible for maintaining a Total Safety culture for both Guests and Team Members.
Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
Serve as Park and Departmental Duty Manager.
Perform all other duties as assigned.
Salary Range: starting at $59,000 (Based on experience and certifications)
Reports To: Waterpark Director
Qualifications:
Minimum Requirements
3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
College degree in Business, Management, and/or equivalent management experience.
Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
Strong leadership and communication skills, both written and verbal.
Experience preparing and managing budgets.
Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
Excellent communication skills, both written and verbal.
Must have a valid driver's license.
Computer literacy with proficiency in Microsoft Office applications.
Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
Strong experience in training and presentation skills to develop large teams.
Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.
$59k yearly Auto-Apply 13h ago
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Operations Manager
Keurig Dr Pepper 4.5
Williamson, NY jobs
Looking for a fresh start? A company help grow your skillset and advance your career? Apply Today! We are happy to speak with you about your experience and how you may be a fit within our teams. Lots of exciting things are happening at KDP and we'd love for you to be a part of it! Want to see more? Click the link to visit our website to view some awesome, short clips and information to show you what we're all about KDP Company Overview. You may also view all of our current openings on our Careers Page: KDP Careers - Williamson, NY
About the facility: The Williamson, NY operation is a roughly 1 million sq ft production facility with 217 acres of land. The site is the Home of the Brand Motts that has been delighting our consumers for more than 140 yrs. We produce a wide variety of products with diverse packaging capabilities going from Apple sauce, to juices and concentrates . Alongside production, the site includes a raw apple operation that is key for the success of the site. This facility is a Unionized location. We are adding to our facility and have lots opportunity to grow and learn our industry!
Production Operations Manager - Williamson, NY
The Operations Manager will be responsible for all manufacturing personnel, process, materials and equipment from start to end. This individual is accountable for delivering the established site goals, as well as collaborating with site leadership to establish and lead processes that achieve high standards of safety, quality, productivity, cost control, and high employee engagement. Our Williamson facility runs 24/7 creating our famous MOTTS products as well as some of our other delicious brands and flavors of beverages. This role is a Non-union role; however, our production team is Unionized. This individual will be heavily involved in Labor Relations.
Shifts & Schedule: This full-time position will be supporting our DayShift. Additional flexibility to work overtime.
Position Responsibilities
Assumes a shared role as a safety champion that inspires team members to embrace and be accountable for personal safety. Ensure a safe and orderly working environment, free of slip/trip hazards; maintain compliance to meet/exceed all site and regulatory requirements.
Will be a culture champion and, in a position to support and mentor our leaders.
Direct all departmental related activities to ensure the timely execution of the production schedule to meet production and service goals. Ensure a high level of customer service while meeting inventory management goals, including raw materials, packaging materials, and finished goods.
Deliver cost and performance, complete projects & assignments on time, and according to plan. Partners with site leadership to develop and execute a capital plan for the site.
Ensures adherence to food safety, regulatory and quality guidelines.
Leverages Lean, 5S, and TPM principles to drive process improvement across all aspects of manufacturing including safety, quality and productivity. Identify, recommend and execute continuous improvement initiatives in the production operation including process, machinery, method and material changes, in support of plant goals. Develop and streamline procedures for coordination of supply chain management with other functional areas.
Proactively engages maintenance and technical functions to work in unison with operations team members to maintain equipment in OEM conditions safely, efficiently, and cost effectively with minimal disruption to customer service.
Drives employee engagement using HPT principles; Sets goals, assesses performance, ensures open communication, provides coaching, and establishes a team atmosphere.
Develops procedures, protocols, and standardized work; Ensures/Provides training to develop/grow direct reports.
Manage all employee related issues within the department. Effectively manage departmental staffing requirements in accordance to the operating budget.
Guide and support technicians in trouble-shooting production equipment when necessary.
Well organized, high energy, data driven, and results oriented.
Ensure high performance results of your team by:
Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
Embracing diverse perspectives to foster innovation, learning from both successes and failures
Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations
Total Rewards:
Salary Range:$95,000 - $125,000
Actual placement within the compensation range may vary depending on experience, skills, and other factors
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
Annual bonus based on performance and eligibility
Benefits eligible Day 1!
Requirements:
Qualifications
Bachelor's degree preferred; STEM Focused, Operations Management, Supply Chain, etc.
2 years of experience in an Operations Management role within a manufacturing environment
5 years of experience in a dynamic, fast-paced manufacturing environment required
5 years of supervisory experience required
2 years of experience with lean, kaizen/six sigma events and driving lean transformation with proven results and in a manufacturing environment (5S, Autonomous Maintenance, Planned Maintenance, visual management, and leading Kaizen events)
Experience in SAP preferred
Experience with Labor Relations and Union teams preferred
Relationships/Interpersonal
Be able to interact with all levels of the organization.
Be a strong team player with other critical cross functional groups
A collaborative management style/ servant leader with the ability to build partnerships and lead teams to drive for shared goals
Have a passion to drive continuous improvement
Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to **************** in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.
$95k-125k yearly 4d ago
Manufactured Housing Regional Community Manager
Homestead Communities, LLC 3.8
Atlanta, GA jobs
We review all applicants within 48 hours. Given the high interest in this position, we respond only to those candidates which seem to be the best fit for the position. We regret the impersonal nature of most of these responses.
Company Overview
Homestead Communities (the “Company”) addresses the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent affordable, high-quality, single-family manufactured homes. Founded in 2023, the Company was one of the ten largest buyers of manufactured housing communities (“MHC”) over the past two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investor.
Homestead Communities is owned by its management team and one of the world's largest real estate investors, Invesco (NYSE: IVZ). The Company combines proven, growth-orientated entrepreneurial leadership with institutional discipline and financial capability. This position offers the opportunity to contribute meaningfully to a new enterprise with proven partners and the resources and experience to build a significant operating business.
Location
Atlanta, Georgia. Either work from home or from one of the Company's MHC's in the Atlanta region.
Position Overview
Train, supervise and support seven, (initially), on-site Community Managers so they maintain the Company's high operating standards to meet operating budgets, capital improvement budgets, occupancy, home sales and rent collections goals. Cultivate an entrepreneur's “ownership” attitude among Community Managers to encourage their dedicated engagement. Regularly tour communities to confirm that community appearance is high and to build relationships with all on-site team members. Survey resident satisfaction and propose operating improvements to increase satisfaction and retention. Assist the Vice President, Property Performance in annual budgeting and business plans and special assignments.
Responsibilities
Community Manager Leadership
· Recruit, select, train and develop Community Managers so they can meet performance expectations with reduced support. By personal example and instruction, set high standards for financial discipline, customer service and team support, and efficient and effective work habits.
· Use operating data and monthly operating budgets to provide detailed, on-going feedback to Community Managers to achieve operating and financial objectives. Understand business issues at each community and the performance of all on-site staff well enough to coach Community Managers.
· Contribute to the development and delivery of training programs for on-site teams, with a focus on Rent Manager proficiency, customer service, sales support, and compliance.
· Review and approve Community Managers' selection of vendors and their contract terms, assuring the quality and timeliness of execution. Review vendors' compliance with Company insurance requirements.
· Using customized or industry-leading training programs, train all on-site team members in specific, technical operating procedures.
· Supervise Community Managers' move-out home inspections, renovations, marketing and move-ins, assuring timely turnovers and new tenants' lease documentation.
· Advise the Vice President, Property Performance on staffing levels and customized compensation structures and amounts.
· For vacant home sites, with the Vice President of Asset Maximization, (1) solicit local manufactured home dealers to place inventory units in a community; (2) specify homes for potential acquisition and re-sale. For community-owned MH, with the Community Manager, inspect homes and determine the renovation plan, and monitor the renovation.
Marketing and Sales Company Leadership
· Lead creating the Company's SOPs for POH leasing and sales. Gather best practices from colleagues, Company consultants and industry leaders to create SOPs and associated SaaS, IT and documentation.
· Supervise Community Managers' execution of the Company's marketing, sales and advertising efforts. With the Director, Home Sales and Leasing, contribute help develop and implement a program to convert home renters into home owners.
· With the Director of Sales and Marketing, train on-site teams in effective sales and customer support.
· Supervise Community Managers' execution of community owned home inspections, renovations and move-ins to assure timely turnovers and proper lease documentation.
· With Vice President, Property Performance and Vice President, Asset Maximization, set quarterly goals for community-owned home sales and vacant site fill.
Financial Management
· Lead monthly financial and operating review with each Community Manager. Teach Community Managers how to read income statements and balance sheets and write variance explanations.
· Annually, with each Community Manager and the Vice President, Asset Maximization and Controller, prepare the operating goals and operating and capital budget.
· Prepare quarterly discretionary bonus program for participating on-site staff.
Resident Service
· By personal example and setting standards, foster a culture of excellent customer service.
· Include in community visits, meeting residents to solicit their views on community life and on-site team performance. Help on-site team resolve any resident issues.
Vendor and Project Oversight
· Approve Community Managers' vendor selections, contract terms, and expenditures exceeding their authority.
· Monitor vendor performance, job costs, and change orders to ensure quality work and cost control.
· Ensure compliance with insurance and safety requirements for contractors and vendors.
Reporting
· The position reports to the Vice President, Property Performance.
· The position works closely with the Vice President, Asset Maximization.
· The position supervises five to 12 Community Managers, depending on workloads.
· The position is supported by the Company's Controller and other Regional Managers.
Advancement
· Increased responsibility for additional communities and/or communities with significant operational improvement opportunities.
· Promotion to Vice President, with appropriate increase in compensation, with success in the position and the growth of the Company's owned MH portfolio and site fill and/or expansion opportunities.
· Broadening exposure to other disciplines in the Company's operations.
Increasing representation of the Company at industry events.
Qualifications
· At least five years of supervising on-site teams in the MHC industry. Technical expertise in SaaS and other tools specific to the MHC industry is necessary.
· English-language fluency. Spanish-language competence is an advantage.
Passing standard criminal background checks.
Compensation
· Annual base salary from $90,000 up to $110,000 depending on the candidate's experience and capabilities. Annual discretionary cash bonus with a total annual target of $10,000.
· Paid time off in an amount at the discretion of the team member.
· Medical, dental, vision, long- and short-term disability and life insurance. 401(k) with matching up to 4% of employee deferral.
Miscellaneous
· The Company will provide reasonable accommodation to any employee with a disability who require accommodation to perform the essential functions of their job.
· The Company is an equal opportunity employer. All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law.
· The position is exempt from overtime.
$90k-110k yearly 3d ago
Regional Area Director, Extended Stay - Remote (70% Travel)
Choice Hotels International, Inc. 4.6
Bethesda, MD jobs
A major hotel franchisor is seeking a Regional Area Director for Extended Stay Brands to enhance revenue growth across franchise properties. This remote position involves extensive consulting, influencing operational excellence, and overseeing hotel openings. A Bachelor's degree and 8-10 years of leadership experience in hotel operations are required. Strong skills in communication, analytical problem solving, and revenue management are essential. The role involves significant travel (up to 70%) and offers a competitive salary of $114,907-$135,000 annually with performance-based bonuses.
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$114.9k-135k yearly 1d ago
Director Asset Management
Morrow & Associates 4.2
Houston, TX jobs
We're hiring a strategic and results-driven Director of Asset Management in Houston to lead performance and value creation across our client's U.S. multifamily portfolio. Since 2006, our client has acquired over $6 billion in assets across North America (21,000+ units) with a primary focus on multifamily residential properties. Due to continued growth and major expansion plans, our client is looking to add a Director of AM to their local team. Office is located in Sugar Land, TX.
This Director of Asset Management is a newly created position that will be responsible for overseeing third-party property and construction management, implementing business plans, and driving operational excellence across the communities. This is a key leadership role that will play a major part of our client's continued expansion.
What You'll Do
Develop and execute annual business plans, budgets, and strategic initiatives for U.S. multifamily assets
Play a major role as the portfolio grows via acquisitions
Monitor financial performance and ensure alignment with investment proformas and NOI targets
Oversee third-party property management, and capital projects
Support underwriting and due diligence for new investment opportunities
Report on market trends, portfolio performance, and strategic insights to investment leadership
Mentor and develop junior team members
What You Bring
Bachelor's degree
8+ years of progressive experience in multifamily asset management
Demonstrated ability to improve NOI, occupancy, and portfolio value
Proficiency in financial modeling, underwriting, and capital planning
Strong project management and leadership skills
Experience with executive reporting and strategic presentations
A proactive mindset with a strong sense of ownership and accountability
Our client is in growth mode and rapidly expanding their US portfolio. They currently have a small team in Houston (Sugar Land) overseeing their US properties, and this Director role will be one of the leaders in this office.
This is a terrific opportunity to play a major part in our client's expansion and there is plenty of growth potential!
$102k-210k yearly est. 3d ago
Division Manager, Broad Market - Nor Cal
The Wine Group 4.7
California, MO jobs
The Division Manager, Broad Market NorCal, is responsible for leading sales and execution in our Off premise & Independent accounts for the Northern California market, as well as achieving all volume and distribution goals for The Wine Group, Inc., portfolio of brands. The Division Manager will also be responsible for developing and executing pricing/programming strategies in coordination with the TWG Leadership Team. Additionally, the role will have responsibilities for both Off premise/Independent and key regional accounts. This entails strategy creation and distributor channel leadership management, working closely with Sales Directors, Area Managers, and Sales Representatives.
The Division Manager will spearhead efforts to increase TWG's market share, execute programs, and prioritize brand initiatives. There will be routine travel within assigned markets, with a strong focus on providing high-volume support in Northern California, including San Francisco, East Bay, San Jose, and Sacramento. The preferred candidate will be located within easy commuting distance for the markets.
Essential Functions
Responsible for building and owning relationships in retail Off premise & Independent Accounts and Key regional accounts along with a high focus on Distributor Management.
Assist in developing and implementing annual operating plan which includes financial, volume, and distribution objectives.
Collaborate with TWG management team to ensure new item & monthly retail priority execution are being achieved.
Schedule and lead effective distributor sales meetings with all levels of management.
Introduce creative sales execution concepts, share across state lines/regions if successful and aspire to be a leader in best practices.
Administrative responsibilities include complete monthly CPR, complete monthly phasing calendar, maintain working key account list, and completing any relevant Travel & Entertainment expenses on a weekly basis.
Manage assigned budgets including incentives, travel & entertainment, and other departmental expenses.
Ensure all sales practices are compliant with state & company policies/law.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Other Functions
Results oriented, innovation, strong problem solving and negotiation skills.
Ability to work and succeed in dynamic entrepreneurial environment.
Ability to multi-task, work independently and with a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Prioritizing while adapting to changing priorities.
Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures.
Additional responsibilities as assigned by the Sales Director.
Qualifications
BA degree or equivalent experience & proficient skills in Microsoft Office Suite
Minimum 5 or more years of sales experience in the alcoholic beverage industry or related business with knowledge and passion for both commercial and premium wines
Must have strong understanding and working knowledge of alcoholic beverage industry retail environment and be able to work independently to achieve goals.
Intermediate wine knowledge or associated certifications preferred.
Must be adaptive to change within organization and industry.
Excellent communication and interpersonal skills.
Willing to travel with overnight stays as needed.
Display integrity, character, and strong leadership skills.
Must have excellent safety, work performance, and attendance record.
Physical Demands
Position operates in a professional office environment.
Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
Ability to travel frequently between home office, client sites, and industry meeting/events within the Northern California market.
Must maintain a clean driving record and meet minimum state insurance requirements.
Compensation
Hiring Salary Range Posted: $106,600 - $159,800.
Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors.
At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.
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$106.6k-159.8k yearly 4d ago
Global Service Operations Director
Bellwether Coffee 4.6
Berkeley, CA jobs
A progressive coffee company headquartered in Berkeley, CA, is seeking a Head of Global Service Operations to lead customer support and service strategy. The role involves overseeing a technical support team and managing service operations worldwide, requiring collaboration with various departments and a commitment to sustainability. Candidates should have 7+ years in technical support leadership, with strong skills in ticketing systems and cross-functional teamwork. This is an onsite position requiring presence at least four days a week.
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$83k-151k yearly est. 4d ago
Head of Global Service Operations
Bellwether Coffee 4.6
Berkeley, CA jobs
Role: Head of Global Service Operations
Department: Customer Experience
Reports To: Chief Operating Officer
Compensation Range: $150,000.00 - $180,000.00 annually
About Us
Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable.
Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It's the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee!
About this Role
This role will report to the Chief Operating Officer and be responsible for leading Bellwether Coffee's global service organization. This role will oversee customer support operations across our hardware (Shop Roasters), and coffee marketplace globally. You will manage the full lifecycle of customer technical support-from inbound tickets to field technician dispatch-ensuring fast resolution, seamless communication, and world-class customer experience. You'll also lead and manage our global service partner and distributor support strategy and framework.
This leader will collaborate cross functionally across the organization, working closely with Supply Chain (parts), Engineering (troubleshooting), and Customer Success to create a scalable, data-driven, and proactive support model.
Job Location
The role requires on-site presence in Berkeley a minimum of 4 days per week.
Primary Responsibilities
Team Leadership & Strategy
Build and lead the Technical Support team (Tier 1-3 support, escalation, and outsourced partners).
Develop KPIs, SLAs, and reporting to drive continuous improvement and customer satisfaction.
Own the strategy for scaling global support operations as Bellwether expands for customers, partners, service partners and distributors across 15+ countries.
Customer Case Management
Oversee triage and resolution of all customer trouble tickets, cases, and escalations.
Establish clear escalation paths and ensure timely communication with customers.
Maintain high CSAT and NPS through proactive support and issue prevention.
Field & Outsourced Technician Coordination
Manage the dispatching of Bellwether service technicians and third-party service partners.
Ensure there are service partners within 2 hours of every roaster installation.
Lead and manage service partner strategy globally
Build, maintain and manage the relationships with outsourced service providers.
Ensure quality, cost-effectiveness, and consistent customer experience.
Parts & Repairs Coordination
Partner with Supply Chain and Parts teams to ensure timely shipment of replacement parts.
Track and optimize parts usage, warranty claims, and repair cycles.
Create documentation and knowledge bases for repeatable solutions.
Systems & Tools
Oversee CRM/ticketing platform setup, workflows, and integrations.
Drive automation and self-service options to reduce case load.
Implement reporting dashboards for real-time visibility into support operations.
Cross-Functional Collaboration
Provide structured feedback to Engineering, Product, and Operations based on support insights.
Partner with Customer Success to ensure a seamless customer journey post delivery.
Collaborate with Marketing and Training to improve documentation and education.
Ensure all the technical documentation is up-to-date and accessible.
Qualifications
7+ years in customer technical support leadership, ideally with hardware + software experience.
Proven track record building and scaling support teams in a high-growth environment.
Experience managing outsourced service providers and field technicians.
Strong knowledge of ticketing systems, CRM tools, and support operations best practices.
Excellent cross-functional collaboration skills and executive presence.
Passion for sustainability, technology, and customer success.
You are authorized to work in the U.S
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$150k-180k yearly 4d ago
Director, Workgroup Operations
American Hotel & Lodging Association 3.7
Washington, DC jobs
HTNG is AHLA's technology arm, and workgroups are an important driver of member value. Workgroups are formed to solve a specific problem or adapt new technologies to the hospitality industry. Workgroup deliverables include - technical specifications, best practices, white papers, buyer's guides, and webinars.
This position is key to workgroup development, management, coordination, and facilitation, ensuring alignment with organizational objectives and effective project execution across diverse teams. Key responsibilities include providing leadership and guidance to workgroup leaders and members, managing multiple projects concurrently, and promoting a culture of collaboration and excellence. The Director leverages advanced project management skills, strong leadership capabilities, and effective communication to drive successful outcomes.
Responsibilities:
Workgroup and Project Management: Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively. Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards. Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes.
Documentation and Technical Standards: Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices. Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams. Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices. Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning.
Leadership and Mentorship: Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes. Foster a culture of accountability, excellence, and continuous improvement within the workgroups.
Facilitation and Collaboration: Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions. Promote open communication, active participation, and consensus-building across diverse teams. To ensure inclusion of global members, solicit feedback from interested parties offline if they are unable to join calls due to time zone differences.
Stakeholder Engagement: Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives. Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives.
Performance Monitoring and Reporting: Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities. Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders.
Conference Programming and Execution: Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences. Participate as a speaker and panel moderator as needed.
Continuous Improvement: Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures. Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes.
Requirements
Skills and Attributes:
Strong understanding of hotel operations and technology stack that enables it.
Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus.
Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams. Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making.
Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence.
Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
Adaptability to navigate complex challenges and comfort with ambiguity
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Other:
Hybrid / In-office position based in Washington, D.C.
Moderate domestic and international travel is required.
Target salary range for this position is between $110,000 - $130,000 annually
Benefits
AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$110k-130k yearly 8d ago
Division Manager, Broad Market - Nor Cal
The Wine Group 4.7
San Francisco, CA jobs
The Division Manager, Broad Market NorCal, is responsible for leading sales and execution in our Off premise & Independent accounts for the Northern California market, as well as achieving all volume and distribution goals for The Wine Group, Inc., portfolio of brands. The Division Manager will also be responsible for developing and executing pricing/programming strategies in coordination with the TWG Leadership Team. Additionally, the role will have responsibilities for both Off premise/Independent and key regional accounts. This entails strategy creation and distributor channel leadership management, working closely with Sales Directors, Area Managers, and Sales Representatives.
The Division Manager will spearhead efforts to increase TWG's market share, execute programs, and prioritize brand initiatives. There will be routine travel within assigned markets, with a strong focus on providing high-volume support in Northern California, including San Francisco, East Bay, San Jose, and Sacramento. The preferred candidate will be located within easy commuting distance for the markets.
Essential Functions
Responsible for building and owning relationships in retail Off premise & Independent Accounts and Key regional accounts along with a high focus on Distributor Management.
Assist in developing and implementing annual operating plan which includes financial, volume, and distribution objectives.
Collaborate with TWG management team to ensure new item & monthly retail priority execution are being achieved.
Schedule and lead effective distributor sales meetings with all levels of management.
Introduce creative sales execution concepts, share across state lines/regions if successful and aspire to be a leader in best practices.
Administrative responsibilities include complete monthly CPR, complete monthly phasing calendar, maintain working key account list, and completing any relevant Travel & Entertainment expenses on a weekly basis.
Manage assigned budgets including incentives, travel & entertainment, and other departmental expenses.
Ensure all sales practices are compliant with state & company policies/law.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Other Functions
Results oriented, innovation, strong problem solving and negotiation skills.
Ability to work and succeed in dynamic entrepreneurial environment.
Ability to multi-task, work independently and with a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Prioritizing while adapting to changing priorities.
Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures.
Additional responsibilities as assigned by the Sales Director.
Qualifications
BA degree or equivalent experience & proficient skills in Microsoft Office Suite
Minimum 5 or more years of sales experience in the alcoholic beverage industry or related business with knowledge and passion for both commercial and premium wines
Must have strong understanding and working knowledge of alcoholic beverage industry retail environment and be able to work independently to achieve goals.
Intermediate wine knowledge or associated certifications preferred.
Must be adaptive to change within organization and industry.
Excellent communication and interpersonal skills.
Willing to travel with overnight stays as needed.
Display integrity, character, and strong leadership skills.
Must have excellent safety, work performance, and attendance record.
Physical Demands
Position operates in a professional office environment.
Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
Ability to travel frequently between home office, client sites, and industry meeting/events within the Northern California market.
Must maintain a clean driving record and meet minimum state insurance requirements.
Compensation
Hiring Salary Range Posted: $106,600 - $159,800.
Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors.
At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.
#J-18808-Ljbffr
$106.6k-159.8k yearly 4d ago
Director of Operations
Cameron Smith & Associates, Inc. 4.1
Pittsburgh, PA jobs
*THIS ROLE IS ON-SITE IN GREATER PITTSBURGH, PA"
Our client, a rapidly expanding CPG food & beverage company, is seeking a Director of Operations to oversee end-to-end supply chain, production, and co-manufacturing operations from an office setting. This role will lead planning and execution across branded and private-label products, ensuring reliable production, efficient logistics, and cost optimization as the business scales across retail and e-commerce channels.
Key Focus Areas:
Manage and optimize relationships with multiple co-manufacturers and suppliers.
Lead production scheduling, demand planning, and inventory management to meet forecast needs.
Oversee procurement, logistics, and 3PL partnerships to ensure on-time fulfillment.
Drive process efficiencies, cost savings, and operational excellence.
Requirements:
5+ years in CPG operations or supply chain leadership, preferably within food & beverage.
Proven experience managing co-manufacturing and vendor negotiations.
Hands-on expertise in production and demand planning.
Bachelor's degree in Supply Chain, Operations, or related field.
If interested, please apply and include a PDF version of your resume titled as your name (ex: John Smith.pdf)
$71k-123k yearly est. 3d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Portland, ME jobs
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$62k-71k yearly est. 2d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Savannah, GA jobs
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$56k-66k yearly est. 2d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Tampa, FL jobs
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$55k-65k yearly est. 2d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Cape Canaveral, FL jobs
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$56k-65k yearly est. 2d ago
Assistant Regional Marine Operations Manager - East
American Cruise Lines 4.4
Charleston, SC jobs
Assistant Regional Marine Operations Manager - Eastern Region
Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard.
Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, Navigation Mates, Mates, Third Mates, and Senior Deckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
Guide Performance, Assessment, and Posting of Marine Officers.
Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
Directly supervise and evaluate Captains. Supervise Navigation Mates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
Set professional example and builds genuine teamwork within Deck Departments.
Identify and Resolve Challenges: Personnel, Operations, Logistics.
Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
Assist with Interviewing, Onboarding, Developing new Captains, Navigation Mates, Mates and 3rdMates.
Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
Maintain Proficiency to Sail as Captain.
Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Ability to sail as needed during the training and development process.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
Ability to supervise, mentor, critique, and coach.
Confidence to constructively assess performance and assertively guide performance to standards.
Poise to adapt, problem solve, and make decisions in dynamic environment
Superior time management.
Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
$53k-62k yearly est. 2d ago
Vice President of Multi-Family Operations
East West Hospitality 3.7
Avon, CO jobs
East West Hospitality is building a new luxury multi-family operating platform and is seeking a senior leader to shape and lead this next phase of growth.
The Vice President of Multi-Family Operations will establish, scale, and lead East West Hospitality's multi-family division as a distinct business vertical within our organization. This role goes well beyond traditional property management. It is an opportunity to build the strategy, operating model, and brand standards for a growing portfolio of high-end residential and mixed-use communities developed by East West Partners and other future partners.
The VP will serve as the business leader for this platform, owning financial performance, shaping the resident experience, partnering closely with developers and investors, and positioning East West Hospitality as a best-in-class luxury multi-family operator. This position reports directly to the Chief Executive Officer of East West Hospitality.
What You Will Do
Build & Lead the Multi-Family Business
Create and execute the long-term strategy for East West Hospitality's multi-family division.
Design a scalable operating platform, including brand standards, service model, systems, and playbooks.
Lead organizational design, staffing models, and leadership development across markets.
Establish KPIs, performance benchmarks, and operational scorecards.
Own Financial Performance
Full divisional P&L ownership with accountability for NOI, margins, and operational efficiency.
Oversee pricing strategy, rent structures, renewals, and expense management.
Develop and manage financial models, budgets, and performance forecasts.
Partner with ownership groups on capital planning, reinvestment strategies, and long-term value creation.
Partner with Developers & Investors
Serve as the primary operational partner to developers, asset managers, and capital partners.
Provide operational input during design, programming, amenity planning, and technology selection.
Support underwriting, operating proformas, and management agreement discussions.
Represent East West Hospitality in investor and developer conversations and industry forums.
Set the Standard for Resident Experience
Establish a luxury, hospitality-infused resident experience that differentiates East West in the market.
Ensure consistency in service delivery, communication, and community engagement across properties.
Oversee resident satisfaction, reputation management, and retention strategies.
Lead Operations at Scale
Guide lease-up strategy for new developments and corrective action for underperforming assets.
Oversee systems selection and implementation (property management platforms, pricing tools, resident apps, access control, emerging technologies).
Ensure compliance with regulatory, safety, and insurance requirements.
Location: This role is based in Colorado and may be located in the Denver/Front Range or Eagle County area. Regular travel to operating and development sites is expected
Employment Type: Full Time, Year Round
Pay Rate: $150 - $220k annually bonus eligible
Closing: 01/31/2026 or until filed
Who You Are
You are a senior leader who has built or scaled a multi-family or residential platform, not just managed properties.
You bring:
A strategic mindset with the ability to translate vision into execution.
Deep operational credibility in luxury or institutional multi-family.
Comfort operating at the intersection of operations, development, finance, and brand.
A leadership style that builds trust, accountability, and high-performing teams.
A hospitality-driven approach to residential living.
Qualifications
10+ years of progressive leadership experience in multi-family or mixed-use operations, including 5+ years at a senior or executive level.
Demonstrated success launching or scaling a property management platform or business line.
Experience leading lease-up and stabilized luxury communities across multiple markets.
Proven P&L ownership and strong financial acumen.
Experience collaborating closely with developers, GC teams, asset managers, or investors.
Strong understanding of hospitality-driven service standards and high-end residential brands.
Bachelor's degree in business, real estate, hospitality, or related field preferred.
CPM, CAM, or similar professional designations preferred.
Benefits & Perks
Health Insurance: Medical, Dental, Vision
Unlimited Time Off & Paid Sick Time
$1000 Wellness Bonus/ Year
401(K) Plan with Discretionary Employer Match
Discounts at Marriott properties worldwide
Sabbatical Program
$500 Referral Program
Why East West Hospitality
East West Hospitality is a values-driven organization with 40 years in luxury hospitality, resort operations, and residential communities. Our culture is defined by:
Authentic hospitality
Care for place and people
Long-term partnerships
Excellence without pretense
This role offers the rare opportunity to build something enduring - a new business platform within a respected, established organization.
$150k-220k yearly 2d ago
Operations Manager
Servpro Team Wilson 3.9
Houston, TX jobs
Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team in Houston, TX.
This is a key leadership role, reporting directly to the Director of Operations, where you will drive profit, build a strong culture, and ensure excellent service delivery.
What You'll Do:
Lead and develop a team of 12-15 operations staff members, galvanizing them to meet production expectations.
Drive budget and profit initiatives utilizing the
ACDC Model
(Attract Customers; Close Deals; Deliver on Service; Collect Money).
Work closely with the Business Development Manager and Reconstruction Team Lead for operational efficiency.
Split your focus 80/20 between tactical execution and strategic growth.
Oversee 5-10 concurrent restoration projects (water, fire, mold, etc.).
The Ideal Candidate:
3+ years of progressive leadership or management experience.
Mitigation/Restoration experience is CRITICAL.
Proven track record in a service-based industry (e.g., HVAC, Pest Control).
Driven to build culture, increase profitability, and invest in people.
Possesses a servant leadership attitude with a commitment to organizational values.
Highly Preferred:
Bilingual fluency in English/Spanish.
If you are hungry for professional growth, organized, and driven by success, we want to hear from you!
$47k-84k yearly est. 2d ago
Operations Manager
Accor Hotels 3.8
San Francisco, CA jobs
Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.
Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.
What is in it for you:
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Operations Manager
Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests at Fairmont Heritage Place, Ghirardelli Square. Highlight your interpersonal strengths as Operations Manager, where you will lead our Guest and Owner Experience, anticipating their needs to deliver flawless and memorable experiences.
Position scope
Reporting to the Director of Owner Experience, responsibilities and essential job functions include but are not limited to:
Consistently offer professional, friendly, and engaging service
Lead and manage all aspects of the operations, ensuring all service standards are followed
Maintain a collaborative working relationship with Housekeeping, Accounting and Maintenance teams
Effectively balance operational, administrative, and team needs
Maintain strong financial performance through management of expenses and revenues
Assist Director of Owner Experience & Revenue Manager with accurate tracking of Reciprocal Use deposits and overall owner usage
Conduct inventory regularly for Residence Services and Owner Services
Assist Director of Owner Experience with managing owner website and social media
Assist with monthly purchasing
Create and distribute schedules on a weekly basis, while complying with the CBA
Track attendance and manage timekeeping daily
Oversee payroll management and ensure timelines are followed for payroll processing
Communicate through pre-shift briefings, emails and monthly departmental meetings all pertinent information for the respective shift and areas of operation.
Assist with inspection of residences
Complete quality control checks of reservations and profiles
Adhere to all Davis Stirling Civil Code and HOA Governing Documents on Owner Services including fluent knowledge of the CROA Reservation Policies and Procedures, Fee Schedule, and Annual Policy Statement.
Ensure compliance with all SOPs
Participate in various property committee meetings
Maximize revenue through participating in room upsell program
Maximize loyalty by overseeing in ALL enrollment program
Oversee recovery program for guests and owners
Produce and analyze trends of all service tracking reports
Assist in recruitment and ensure completion of training new hires
Responsible for coaching and performance management for supervisors and team.
Collaborate with Director Owner Experience and support owner social engagement events throughout the calendar year
Develop and maintain strong Owner relationships
Ensure information is properly recorded in ACDC (Accor's global Loyalty system) and internal owner profile binders
Oversee team shift checklists to ensure task completion
Create housekeeping boards daily and associated tasks as needed
Review daily operating packet and sign off as needed
Manage guest reviews
Follow all safety policies
Other duties as assigned
Compensation Range: $80,000 - $90,000 /year
Qualifications
Qualifications
2 years-experience leading a team in a hospitality setting required
Experience in residential management and owner relations preferred
University/ College degree in a related discipline preferred
Computer literacy in Microsoft office required
Excellent written and oral communication skills required
Previous experience with a Property Management System required
Highly responsible and reliable
Strong interpersonal and problem-solving abilities
Ability to work well under pressure
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on owner and guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent verbal communication that requires speaking, hearing
Frequent written communication that requires typing, reading, writing
Occasional standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting 50 lbs and more
Visa Requirements: You must provide proof that you are legally entitled to work in the United States. Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
$80k-90k yearly 6d ago
Area Director of Revenue Mgmt
Sage Restaurant Group 4.5
Santa Monica, CA jobs
Why us?
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Pierside Hotel
inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing.
You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s.
Job Overview
The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Responsibilities
Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
Ensure sales training is provided to Front Office and Reservation associates.
Continuous analysis of competitive set, price positioning, seasonality and mix.
Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
Develop monthly room's revenue forecast to be accurate within 5%.
Review & analysis of Online Reputation management tool and online marketing analytics.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
Qualifications Education/Formal Training
Four year degree preferred.
Experience
3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.
Knowledge/Skills
Excellent knowledge of transient, group, and catering customer segments.
Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
Excellent understanding of total hotel revenue management concepts, processes, and systems.
Understands both Brand strategies and cultures.
Knowledge of advanced revenue management techniques.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Negotiate, convince, sell and influence professionals and or associates.
Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands
Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Travel - 30-50% travel to hotel properties required.
Environment
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $130,000.00 - USD $140,000.00 /Yr.
EOE Protected Veterans/Disability
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