Technical Support Specialist jobs at Parata Systems - 52 jobs

MAJOR RESPONSIBILITIES: 60% Learn and support Information Technology operations: Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues 20% Learn and support Information Technology infrastructure: Provide support within network and systems administration. Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods 10% Research and deliver strategic business projects: Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support 10% Support Information Technology processes: Perform queue management to achieve service level agreements ("SLAs") in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members Performs other duties as required MANAGEMENT AND COLLABORATION: * Manage call volume * Collaborate with company employees to ensure issues are resolved and ensure satisfaction * Collaborate with senior leadership in company initiatives QUALIFICATIONS: * Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus * Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue) * Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.) * Knowledge of Android OS and Devices a plus * Knowledge of Security and Networking * Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.) * Familiarity with DNS, DHCP, and TCP/IP KEY COMPETENCIES: * Strong customer service skills * Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. * Strong learning agility * Positive teamwork and collaboration skills * Efficient in planning, organizing and time management * Proficient research and analysis skills * Takes initiative and remains adaptable * Strong documentation skills * Demonstrate technical proficiency WORKING CONDITIONS: * Office environment with potential hybrid or remote work schedule * Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading * Sitting stationary for long periods of time * Keyboarding: entering text and/or data into a computer * Requires working with computer systems * May require light lifting

MAJOR RESPONSIBILITIES: 60% Learn and support Information Technology operations: Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues 20% Learn and support Information Technology infrastructure: Provide support within network and systems administration. Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods 10% Research and deliver strategic business projects: Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support 10% Support Information Technology processes: Perform queue management to achieve service level agreements (“SLAs”) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members Performs other duties as required MANAGEMENT AND COLLABORATION: Manage call volume Collaborate with company employees to ensure issues are resolved and ensure satisfaction Collaborate with senior leadership in company initiatives QUALIFICATIONS: Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue) Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.) Knowledge of Android OS and Devices a plus Knowledge of Security and Networking Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.) Familiarity with DNS, DHCP, and TCP/IP KEY COMPETENCIES: Strong customer service skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. Strong learning agility Positive teamwork and collaboration skills Efficient in planning, organizing and time management Proficient research and analysis skills Takes initiative and remains adaptable Strong documentation skills Demonstrate technical proficiency WORKING CONDITIONS: Office environment with potential hybrid or remote work schedule Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading Sitting stationary for long periods of time Keyboarding: entering text and/or data into a computer Requires working with computer systems May require light lifting

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. : The Sr Regional IT Field Support Engineer is responsible for delivering hands-on and remote technical support to BJ's Wholesale Club locations within an assigned territory. This role focuses on ensuring the reliability and performance of in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and back-office applications critical to the club & fuel operations. The engineer will also maintain and oversee the sanitation of IT infrastructure in the store's computer rooms, MDF/IDF cabinets and demarc (demarcation point) in the club & fuel sites. The engineer will report to the director managing the field support team. The engineer will work closely with Store & Fuel operations management, the corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements that enhance the member experience and drive operational efficiency. Responsibilities: Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations. Diagnose, troubleshoot, and resolve issues involving: POS terminals, scanners, printers, and payment processing devices. Fuel station terminals, controllers, and related systems. Member-facing kiosks and self-checkout units. Store and fuel stations network connectivity (wired and wireless). Inventory management and back-office applications. Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution. Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations. Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory. Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.) Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments. Perform routine preventive maintenance to minimize downtime and extend the life of equipment. Ensure adherence to BJ's security policies and PCI compliance standards. Assist with audits, and inventory tracking of IT assets, and accurate record-keeping. Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions. Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow. Provide training to in store associates on the proper use of hardware and applications as required. Required Qualifications: Associate's degree in information technology or a related field preferred. 5+ years of experience supporting retail or fuel station technology environments. Working knowledge of: POS hardware and software platforms (Toshiba or NCR POS preferred) Fuel stations systems and terminals (Dresser Wayne, or similar) Networking fundamentals (TCP/IP, wireless, VLANs) Windows operating systems and common retail applications Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment. Valid driver's license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time. Desired Skills: Experience with remote support tools and ITSM/ticketing platforms (ServiceNow or similar solution). Effective communication and interpersonal skills to work effectively with non-technical end users. Ability to prioritize workload and respond to urgent situations calmly and professionally. Familiarity with mobile device management (MDM) and barcode scanning technology (UPC-A, EAN-13, GS1, etc.). Work Environment: Regional travel to BJ's Wholesale Club locations and fuel stations is required. Flexibility to travel to adjacent regions or to the corporate office in Massachusetts as needed. Occasional after-hours or weekend support may be necessary for critical incidents or system upgrades. Lifting and transporting equipment up to 50 lbs. may be required. This job description outlines the primary duties and responsibilities of the Sr Regional IT support engineer - In-Store & Fuel Station Systems and is not intended to be exhaustive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $98,000.00 - $128,500.00

Answer technical support phone calls from Hussmann Technicians, Branches, and Field Equipment Representatives and Third-Party Service Contractors and Customers. Professionally support all Hussmann manufacturing facilities and products by investigating and resolving quality issues and dispositioning them and creating field reports (when applicable) in CRM. Interface directly with customers, contractors, technicians, and engineering. Provide advanced level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. Duties may require on site field support for installation and commissioning projects and root cause analysis of field reported Hussmann product issues. This position is customer-facing; therefore, professionalism is of the utmost importance as the Technical Specialist/Field Quality Specialist roles are viewed as Hussmann's "technical expert". Responsibilities * Must actively demonstrate and promote the Hussmann Behaviors for Success. * Manage technical calls via 8x8 * Maintain CRM database daily - dispositions and field reports * Effectively manage individual utilization - including maintaining field engagements in CRM and proactively communicating to the manager special project work * Utilize the Field Escalation process when applicable * Provide technical support, and advice to Field Equipment Reps (FERs) in diagnosing and resolving common customer issues. Provide guidance to FERs on the most efficient manner of resolving customer issues. * Participate in meeting cadences as required with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups * Work with Tech Support Leader and Field Quality and Engineering teams to stay current on new products and technology. * Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk * Support process improvement and VA/VE activities and drive projects to completion * Perform standard Field Quality Specialist duties when applicable * Effectively support field projects within budgetary guidelines * Provide customer support related to the delivery and commissioning of sustaining and new products * Document onsite findings utilizing the field report creation process * Support and provide technical guidance for equipment lab tests and diagnosis process for new and sustaining equipment. * Perform plant and customer site audits to identify opportunities for continuous improvement of product and processes when applicable * Interact directly with customers, contractors, technicians, and engineering providing advanced-level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. * Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up. Qualifications * High School Diploma and Technical Degree required * Bachelor's Degree preferred * A minimum of 5 years Refrigeration/HVAC or related industry experience * Must have industry product knowledge; hands-on understanding of refrigeration systems; and knowledge of electrical controls and equipment * Field project management experience preferred * Microsoft Office skills, specifically Excel, PowerPoint, and Word * Ability to speak effectively before groups of customers or employees of the organization This is a remote position with preferred location in the central US, but would consider other locations for the right fit/candidate. Closing date: February 23, 2026 The salary or hourly range of $ $84,628 - $157,165 is just one component of Hussmann's total package. Actual compensation varies depending on the individual's knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. Benefits & Perks - What's In It For You* Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: * Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. * Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. * Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting. * Paid Time-Off Benefits - Paid time off, stewardship and parental leave. * Educational Assistance - Tuition reimbursement for job-related courses after six months of service. * Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation. * Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status. About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit ***************** Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. #LI-SM1 REQ-153573

At ASICS, our Sound Mind, Sound Body™ philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward. ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team. A Brief Overview This position will be located at ASICS America corporate offices in Boston, MA. The successful candidate will work within the Information Technology Department, reporting to the Sr. Manager, IT Operations and Security. The successful candidate must follow all safety protocols and safe work practices while performing all duties as assigned. About our Internship Program: ASICS is committed to recruiting the best and brightest talent to join our internship program at one of our ASICS America Corporation office locations (Irvine, CA, Byhalia, MS, and Boston, MA). During this internship, our interns will discover their strengths, develop their technical skills, and learn more about the environment of their future career path. ASICS interns are vital contributors to the company's vision of creating a quality lifestyle through intelligent sport technology. We are currently seeking interns to assist various departments within ASICS. These are PAID internships, 24 hours per week. The candidate is allowed to work remotely up to one day per week and is expected to be in the office on all other working days. Tentative 2026 Internship Dates: June 1st - August 20th What You'll Do Service Management (processes, ITIL methodology, ServiceNow, controls, and KPIs) Evaluate opportunities to improve IT service offerings via ServiceNow (manage software, licenses, entitlements, etc.) Identify IT services no longer relevant Gain working knowledge of ASICS Global Service Management system - ServiceNow Project Management (controls, KPIs, and methodologies) Adheres to all company policies and procedures Embodies and demonstrates company ethics and values Abides by all federal, state and local laws How You'll Be Successful Demonstrated experience using Microsoft 365 Tools (Outlook, Word, Excel, PowerPoint) Ability to work in a fast-paced environment with great attention to detail Experience collaborating with others and demonstrating effective interpersonal skills Demonstrated excellent oral and written communication skills Demonstrated ability to take initiative and accountability for results Ability to effectively manage multiple projects and engage in continuous learning What You'll Need Must currently be pursuing undergraduate degree in Business or related field at an accredited institution with a graduation date of December 2026 or later required SALARY / PAY RANGE: $18.00 per hour PAY TRANSPARENCY: To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide pay or salary range information to job applicants and employees. A posted salary/pay range applies to the current job posting. Salary/pay offers may be based on key factors such as education and related experience. ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ****************. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.

Join Road Runner Sports as our next Help Desk Technician. In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers. The Help Desk Technician will be responsible for troubleshooting hardware, software, and network issues while ensuring minimal disruption to retail operations and delivering a positive user experience. About us Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 42 years ago. Road Runner Sports has 50 plus stores across the country, and we are growing! Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy. What you'll get to do: Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices. Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner. Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems. Support end-user hardware, including laptops, desktops, mobile devices, and peripherals. Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems). Escalate complex issues to higher-level support or specialized teams when necessary. Document all support activities, resolutions, and follow-ups in the help desk system. Assist with user account setup, password resets, and access permissions following company security policies. Educate users on IT policies, security best practices, and basic troubleshooting techniques. Participate in on-call rotation and provide after-hours support during peak retail periods. Your workout: 1-2 years of experience in IT help desk, technical support, or similar role (retail industry experience preferred). Basic knowledge of Windows and mac OS operating systems, Microsoft 365, and common retail applications. Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues). Strong communication and customer service skills with the ability to explain technical concepts in simple terms. Ability to multitask and prioritize in a fast-paced retail environment. High school diploma or equivalent required; IT certifications (CompTIA A+, Network+, Microsoft) are a plus. Your rewards! Earn competitive pay Receive out of this world training to grow your career Contribute to an OUTSTANDING team as you drive in store sales Be the envy of your friends with discounts on ALL the latest gear and footwear Enjoy free running and walking events Take pride in merchandising, and maintaining an immaculate workplace Acknowledgments After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment. To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page. As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position. Compensation Min USD $19.25/Hr.

Join Road Runner Sports as our next Help Desk Technician. In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers. The Help Desk Technician will be responsible for troubleshooting hardware, software, and network issues while ensuring minimal disruption to retail operations and delivering a positive user experience. About us * Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. * Founded in a San Diego garage over 42 years ago. * Road Runner Sports has 50 plus stores across the country, and we are growing! * Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy. What you'll get to do: * Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices. * Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner. * Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems. * Support end-user hardware, including laptops, desktops, mobile devices, and peripherals. * Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems). * Escalate complex issues to higher-level support or specialized teams when necessary. * Document all support activities, resolutions, and follow-ups in the help desk system. * Assist with user account setup, password resets, and access permissions following company security policies. * Educate users on IT policies, security best practices, and basic troubleshooting techniques. * Participate in on-call rotation and provide after-hours support during peak retail periods. Your workout: * 1-2 years of experience in IT help desk, technical support, or similar role (retail industry experience preferred). * Basic knowledge of Windows and mac OS operating systems, Microsoft 365, and common retail applications. * Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues). * Strong communication and customer service skills with the ability to explain technical concepts in simple terms. * Ability to multitask and prioritize in a fast-paced retail environment. * High school diploma or equivalent required; IT certifications (CompTIA A+, Network+, Microsoft) are a plus. Your rewards! * Earn competitive pay * Receive out of this world training to grow your career * Contribute to an OUTSTANDING team as you drive in store sales * Be the envy of your friends with discounts on ALL the latest gear and footwear * Enjoy free running and walking events * Take pride in merchandising, and maintaining an immaculate workplace Acknowledgments After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment. To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page. As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position. Compensation Min USD $19.25/Hr. Compensation Max

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES * Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store * Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions * Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors * Assemble custom computers sold by our expert build-your-own (BYO) sales team * Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies * Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked * Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: * High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred * CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable * Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates * Flexible Schedules & Excellent Pay * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * 401K Plan with company match * Esteemed Vendor & Company Job Training * Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers sold by our expert build-your-own (BYO) sales team Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Flexible Schedules & Excellent Pay Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with company match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Answer technical support phone calls from Hussmann Technicians, Branches, and Field Equipment Representatives and Third-Party Service Contractors and Customers. Professionally support all Hussmann manufacturing facilities and products by investigating and resolving quality issues and dispositioning them and creating field reports (when applicable) in CRM. Interface directly with customers, contractors, technicians, and engineering. Provide advanced level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. Duties may require on site field support for installation and commissioning projects and root cause analysis of field reported Hussmann product issues. This position is customer-facing; therefore, professionalism is of the utmost importance as the Technical Specialist/Field Quality Specialist roles are viewed as Hussmann's "technical expert". **Responsibilities** + Must actively demonstrate and promote the Hussmann Behaviors for Success. + Manage technical calls via 8x8 + Maintain CRM database daily - dispositions and field reports + Effectively manage individual utilization - including maintaining field engagements in CRM and proactively communicating to the manager special project work + Utilize the Field Escalation process when applicable + Provide technical support, and advice to Field Equipment Reps (FERs) in diagnosing and resolving common customer issues. Provide guidance to FERs on the most efficient manner of resolving customer issues. + Participate in meeting cadences as required with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups + Work with Tech Support Leader and Field Quality and Engineering teams to stay current on new products and technology. + Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk + Support process improvement and VA/VE activities and drive projects to completion + Perform standard Field Quality Specialist duties when applicable + Effectively support field projects within budgetary guidelines + Provide customer support related to the delivery and commissioning of sustaining and new products + Document onsite findings utilizing the field report creation process + Support and provide technical guidance for equipment lab tests and diagnosis process for new and sustaining equipment. + Perform plant and customer site audits to identify opportunities for continuous improvement of product and processes when applicable + Interact directly with customers, contractors, technicians, and engineering providing advanced-level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. + Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up. **Qualifications** + High School Diploma and Technical Degree required + Bachelor's Degree preferred + A minimum of 5 years Refrigeration/HVAC or related industry experience + Must have industry product knowledge; hands-on understanding of refrigeration systems; and knowledge of electrical controls and equipment + Field project management experience preferred + Microsoft Office skills, specifically Excel, PowerPoint, and Word + Ability to speak effectively before groups of customers or employees of the organization This is a remote position with preferred location in the central US, but would consider other locations for the right fit/candidate. **Closing date: February 23, 2026** The salary or hourly range of $ $84,628 - $157,165 is just one component of Hussmann's total package. Actual compensation varies depending on the individual's knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. **Benefits & Perks - What's In It For You*** Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: + **Health Benefits** - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. + **Voluntary Benefits** - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. + **Hussmann Retirement Savings & Investment Plan** - 401(k) plan with company matching contributions and immediate vesting. + **Paid Time-Off Benefits** - Paid time off, stewardship and parental leave. + **Educational Assistance** - Tuition reimbursement for job-related courses after six months of service. + **Health Management and Wellbeing Programs** -EAP, virtual health management, chronic condition, and tobacco cessation. *Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status. **About Hussmann** For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit **************** . Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. \#LI-SM1 REQ-153573

Job Description Join Road Runner Sports as our next Help Desk Technician. In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers. The Help Desk Technician will be responsible for troubleshooting hardware, software, and network issues while ensuring minimal disruption to retail operations and delivering a positive user experience. About us Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 42 years ago. Road Runner Sports has 50 plus stores across the country, and we are growing! Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy. What you'll get to do: Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices. Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner. Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems. Support end-user hardware, including laptops, desktops, mobile devices, and peripherals. Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems). Escalate complex issues to higher-level support or specialized teams when necessary. Document all support activities, resolutions, and follow-ups in the help desk system. Assist with user account setup, password resets, and access permissions following company security policies. Educate users on IT policies, security best practices, and basic troubleshooting techniques. Participate in on-call rotation and provide after-hours support during peak retail periods. Your workout: 1-2 years of experience in IT help desk, technical support, or similar role (retail industry experience preferred). Basic knowledge of Windows and mac OS operating systems, Microsoft 365, and common retail applications. Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues). Strong communication and customer service skills with the ability to explain technical concepts in simple terms. Ability to multitask and prioritize in a fast-paced retail environment. High school diploma or equivalent required; IT certifications (CompTIA A+, Network+, Microsoft) are a plus. Your rewards! Earn competitive pay Receive out of this world training to grow your career Contribute to an OUTSTANDING team as you drive in store sales Be the envy of your friends with discounts on ALL the latest gear and footwear Enjoy free running and walking events Take pride in merchandising, and maintaining an immaculate workplace Qualifications After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment. To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page. As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! Position Type: Full-Time Starting Wage: $24.50 per hour Wage Increases: Year 2 - $25.25 | Year 3 - $26.25 | Year 4 - $27.00 Work Location: Dublin, OH Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. * Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. * Notifies their direct leader of recurring issues providing suggested process improvements. * Escalates to the appropriate level of support and/or management when necessary. * Suggests process improvements to their leader in areas that could positively impact the business and the level of support. * Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Ability to prioritize and work under strict deadlines. * Ability to work both independently and within a team environment. * Ability to stay organized and multi-task efficiently. * Ability to interpret and apply company policies and procedures. * Knowledge of business system and processing requirements. * Proficient with office productivity software. * Develops and maintains positive relationships with internal and external parties. * Prepares written materials to meet purpose and audience. Education and Experience: * High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 50 lbs. * Occasionally required to handle small computer components to perform tasks. * Regularly required to read and identify small status listings, markings and components. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! **Position Type:** Full-Time **Starting Wage:** $24.50 per hour **Wage Increases:** Year 2 - $25.25 | Year 3 - $26.25 | Year 4 - $27.00 **Work Location:** Dublin, OH **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation. - Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. - Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. - Notifies their direct leader of recurring issues providing suggested process improvements. - Escalates to the appropriate level of support and/or management when necessary. - Suggests process improvements to their leader in areas that could positively impact the business and the level of support. - Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. - Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. - Other duties as assigned. **Job-specific Competencies:** Knowledge/Skills/Abilities - Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. - Gives attention to detail and follows instruction. - Excellent verbal and written communication skills. - Ability to prioritize and work under strict deadlines. - Ability to work both independently and within a team environment. - Ability to stay organized and multi-task efficiently. - Ability to interpret and apply company policies and procedures. - Knowledge of business system and processing requirements. - Proficient with office productivity software. - Develops and maintains positive relationships with internal and external parties. - Prepares written materials to meet purpose and audience. **Education and Experience:** - High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. **Physical Requirements:** - Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. - Regularly required to sit, reach, grasp, stand and move from one area to another. - Constantly and repeatedly use keyboard/mouse. - Occasionally required to push, pull, bend, lift and move up to 50 lbs. - Occasionally required to handle small computer components to perform tasks. - Regularly required to read and identify small status listings, markings and components. **Travel:** - Minimal travel required as needed for job related duties such as training, project work and administrative tasks. ALDI offers **competitive wages and benefits,** to all employees including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **full-time employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance _*Full-time employees average 30 or more hours per week within an annual lookback period_ _**Benefits offered to full-time and part-time employees may vary by state_ Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies Responsibilities: * Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. * Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. * Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. * Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. * Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). * Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. * Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. * Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. * Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. * Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Skill Requirements: * Ability to perform repeated bending, standing and reaching * Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. * Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. * Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. * Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. * Logical and methodical approach to diagnosing technical problems and escalating when necessary. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. * Ability to remain calm and professional under pressure, especially during major incidents or outages. * Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. * Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. * Basic knowledge of cybersecurity best practices, data protection, and company IT policies. * Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Education Requirements: * Associate degree in Computer Networking or 2 years of related experience At times temporary mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws. If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES * Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store * Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions * Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors * Assemble custom computers sold by our expert build-your-own (BYO) sales team * Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies * Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked * Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: * High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred * CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable * Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates * Flexible Schedules & Excellent Pay * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * 401K Plan with company match * Esteemed Vendor & Company Job Training * Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers sold by our expert build-your-own (BYO) sales team Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Flexible Schedules & Excellent Pay Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with company match Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers sold by our expert build-your-own (BYO) sales team Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Flexible Schedules & Excellent Pay Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with company match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES * Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store * Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions * Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors * Assemble custom computers sold by our expert build-your-own (BYO) sales team * Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies * Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked * Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: * High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred * CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable * Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates * Flexible Schedules & Excellent Pay * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * 401K Plan with company match * Esteemed Vendor & Company Job Training * Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

About the Company Weastec, Inc. was founded in 1988 as a subsidiary of Toyodenso Co. Ltd., a global leader electrical switches, electronics and sensors. Weastec supplies these products to the North American Automotive, Powersports and Power Equipment markets. The Hillsboro headquarters, a production facility in scenic southwestern Ohio, is conveniently located to deliver product directly to major OEMs such as Honda, Toyota and Volkswagen. Weastec prides itself on superior quality and world-class supply chain management, both of which are managed from the Hillsboro facility. In 2005, the Weastec Technical Center was established in the Columbus, Ohio suburb of Dublin. The technical center is responsible for design, development and testing of new products and is the customer liaison throughout the new product creation cycle. In 2022, Weastec reopened the Greenfield operations facility and began the introduction of automated assembly lines. This location also serves as additional warehouse space for the Hillsboro headquarters. Job Summary The Technician is responsible for ensuring that products meet the company's standards of quality. That includes monitoring the production process, testing the products, and identifying any defects or issues that may arise. They will use a variety of tools and equipment to perform tests accurately, read and interpret technical data, document their findings, and suggest possible solutions to improve the quality of the products to the suppliers and management. Key Responsibilities • Perform quality checks and inspections of manufactured products to ensure they meet required standards and specifications. • Conduct quality audits of the manufacturing process to identify areas for improvement and ensure compliance with regulations and standards. • Collaborate with production team to identify and address quality issues and implement corrective actions. • Provide training and guidance to production team on quality control procedures and practices. • Utilizes measuring and testing equipment to perform inspections such as calipers, micrometers, and gauges. • Records and maintains accurate data and documentation of inspection results • Conducts root cause analysis of quality issues to identify and address underlying causes • Communicates effectively with cross-functional teams, including overseas plants, engineers, designers, and production supervisors, to ensure quality objectives are met • Investigate and resolve customer complaints related to product quality during new model, mass production and warranty • Must be willing to travel both domestically and internationally to meet with customers, suppliers, vendors, and overseas TEC plants. Required Qualifications Associate Degree 1 to 2 years of relevant experience Microsoft Office - Excel, PowerPoint, Word, & Outlook, Department specific Database Software, Therefore Language Skills, Problem Solving Skills, Communication Skills, Time Management Skills, Attention to Details, Ability to work independently and in a team environment, Multi-tasking Skills Benefits Health Insurance Dental Insurance Vision Insurance 401(k) 401(k) Matching Paid Time Off (PTO) Life Insurance Flexible Spending Account (FSA) Tuition Reimbursement Physical Demands The associate is occasionally required to sit, climb, or balance, work in high, precarious places. The associate must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/ or move up to 50 pounds. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.