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Service Representative jobs at Penske Automotive Group

- 172 jobs
  • Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)

    Clarion Home Services Grp 4.3company rating

    Omaha, NE jobs

    Customer Experience Representative (Hybrid - Tuesday through Saturday Shift) At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone's day-and that hospitality-first mindset is a strong requirement for this role. We're a fast-growing family of HVAC, electrical, and plumbing brands, and we're raising the bar for what great service feels like. Location: This is a hybrid position. You must reside within a commutable distance of the following branch locations to be considered: Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO Illinois: Woodstock, IL; Lake Forest, IL Nebraska: Omaha, NE; Lincoln, NE Wisconsin: Milwaukee, WI Work Environment Note: This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored. This position requires a Tuesday through Saturday schedule (Sunday/Monday off). Why You'll Love Working Here A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile to match the best in class service you're used to providing. Career Growth: We're expanding quickly, which means real opportunities to grow your career. Competitive Pay: $17-$22/hr plus additional earning opportunities. Strong Benefits Package (effective the 1st of the month after hire): Medical (3 affordable plan options), Dental, and Vision Company-paid Life Insurance, Short & Long-Term Disability, EAP (for you and your family) 401(k) with company match Paid Time Off + 9 Paid Holidays Professional Development: Ongoing training to help you sharpen your customer care and sales skills. Supportive Team Environment: You'll join a group that shares wins, supports each other, and truly enjoys the work. What You'll Do Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. Build relationships through professional and friendly communication by phone, email, and text. Recommend service memberships that help customers save money and protect their home systems. Make outbound calls to help customers stay on track with maintenance and service needs. Keep customer records accurate and follow up to ensure every detail is handled. Work closely with your team and participate in training to grow your service and sales abilities. Assist with additional tasks or special projects as needed. What You Bring REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. This foundation is critical to success in this position. A passion for helping people - especially when they're stressed or need quick support. Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused. Ability to stay organized, calm, and detail-oriented even during busy times. Comfort working in a fast-paced, high-volume service environment. Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems. A competitive spirit paired with genuine teamwork. Home-services experience is a plus, but proven hospitality experience is weighted heavily. Bilingual (Spanish) preferred. High School Diploma or GED required.
    $17-22 hourly 14d ago
  • Customer Service Representative - Spanish/English Bilingual - Work From Home

    SMI Management 3.9company rating

    Texas jobs

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME ASSIGNMENT!! Inbound Call Center SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communications skills Knowledgeable in modern office practices, procedures and equipment Exhibit excellent Interpersonal skills using tact, patience and courtesy High School Diploma or equivalent required At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills including keyboard, mouse and 10 key pad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office Fluent in English and Spanish is a must In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) Smartphone with Android OS or iPhone for user authentication **Training is virtual and self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you'll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Payrate: $14.50/hr We are looking to fill Full Time day shifts only (between 10am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV Perks: Work From Home!!! 3 week Virtual Paid Training. Set schedule Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets
    $14.5 hourly Auto-Apply 60d+ ago
  • Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)

    Clarion Home Services Grp 4.3company rating

    Denver, CO jobs

    Customer Experience Representative (Hybrid - Tuesday through Saturday Shift) At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone's day-and that hospitality-first mindset is a strong requirement for this role. We're a fast-growing family of HVAC, electrical, and plumbing brands, and we're raising the bar for what great service feels like. Location: This is a hybrid position. You must reside within a commutable distance of the following branch locations to be considered: Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO Illinois: Woodstock, IL; Lake Forest, IL Nebraska: Omaha, NE; Lincoln, NE Wisconsin: Milwaukee, WI Work Environment Note: This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored. This position requires a Tuesday through Saturday schedule (Sunday/Monday off). Why You'll Love Working Here A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile to match the best in class service you're used to providing. Career Growth: We're expanding quickly, which means real opportunities to grow your career. Competitive Pay: $17-$22/hr plus additional earning opportunities. Strong Benefits Package (effective the 1st of the month after hire): Medical (3 affordable plan options), Dental, and Vision Company-paid Life Insurance, Short & Long-Term Disability, EAP (for you and your family) 401(k) with company match Paid Time Off + 9 Paid Holidays Professional Development: Ongoing training to help you sharpen your customer care and sales skills. Supportive Team Environment: You'll join a group that shares wins, supports each other, and truly enjoys the work. What You'll Do Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. Build relationships through professional and friendly communication by phone, email, and text. Recommend service memberships that help customers save money and protect their home systems. Make outbound calls to help customers stay on track with maintenance and service needs. Keep customer records accurate and follow up to ensure every detail is handled. Work closely with your team and participate in training to grow your service and sales abilities. Assist with additional tasks or special projects as needed. What You Bring REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. This foundation is critical to success in this position. A passion for helping people - especially when they're stressed or need quick support. Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused. Ability to stay organized, calm, and detail-oriented even during busy times. Comfort working in a fast-paced, high-volume service environment. Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems. A competitive spirit paired with genuine teamwork. Home-services experience is a plus, but proven hospitality experience is weighted heavily. Bilingual (Spanish) preferred. High School Diploma or GED required.
    $17-22 hourly 8d ago
  • Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)

    Clarion Home Services Grp 4.3company rating

    Milwaukee, WI jobs

    Customer Experience Representative (Hybrid - Tuesday through Saturday Shift) At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone's day-and that hospitality-first mindset is a strong requirement for this role. We're a fast-growing family of HVAC, electrical, and plumbing brands, and we're raising the bar for what great service feels like. Location: This is a hybrid position. You must reside within a commutable distance of the following branch locations to be considered: Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO Illinois: Woodstock, IL; Lake Forest, IL Nebraska: Omaha, NE; Lincoln, NE Wisconsin: Milwaukee, WI Work Environment Note: This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored. This position requires a Tuesday through Saturday schedule (Sunday/Monday off). Why You'll Love Working Here A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile to match the best in class service you're used to providing. Career Growth: We're expanding quickly, which means real opportunities to grow your career. Competitive Pay: $17-$22/hr plus additional earning opportunities. Strong Benefits Package (effective the 1st of the month after hire): Medical (3 affordable plan options), Dental, and Vision Company-paid Life Insurance, Short & Long-Term Disability, EAP (for you and your family) 401(k) with company match Paid Time Off + 9 Paid Holidays Professional Development: Ongoing training to help you sharpen your customer care and sales skills. Supportive Team Environment: You'll join a group that shares wins, supports each other, and truly enjoys the work. What You'll Do Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. Build relationships through professional and friendly communication by phone, email, and text. Recommend service memberships that help customers save money and protect their home systems. Make outbound calls to help customers stay on track with maintenance and service needs. Keep customer records accurate and follow up to ensure every detail is handled. Work closely with your team and participate in training to grow your service and sales abilities. Assist with additional tasks or special projects as needed. What You Bring REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. This foundation is critical to success in this position. A passion for helping people - especially when they're stressed or need quick support. Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused. Ability to stay organized, calm, and detail-oriented even during busy times. Comfort working in a fast-paced, high-volume service environment. Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems. A competitive spirit paired with genuine teamwork. Home-services experience is a plus, but proven hospitality experience is weighted heavily. Bilingual (Spanish) preferred. High School Diploma or GED required.
    $17-22 hourly 8d ago
  • Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)

    Clarion Home Services Grp 4.3company rating

    Fort Collins, CO jobs

    Customer Experience Representative (Hybrid - Tuesday through Saturday Shift) At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone's day-and that hospitality-first mindset is a strong requirement for this role. We're a fast-growing family of HVAC, electrical, and plumbing brands, and we're raising the bar for what great service feels like. Location: This is a hybrid position. You must reside within a commutable distance of the following branch locations to be considered: Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO Illinois: Woodstock, IL; Lake Forest, IL Nebraska: Omaha, NE; Lincoln, NE Wisconsin: Milwaukee, WI Work Environment Note: This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored. This position requires a Tuesday through Saturday schedule (Sunday/Monday off). Why You'll Love Working Here A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile to match the best in class service you're used to providing. Career Growth: We're expanding quickly, which means real opportunities to grow your career. Competitive Pay: $17-$22/hr plus additional earning opportunities. Strong Benefits Package (effective the 1st of the month after hire): Medical (3 affordable plan options), Dental, and Vision Company-paid Life Insurance, Short & Long-Term Disability, EAP (for you and your family) 401(k) with company match Paid Time Off + 9 Paid Holidays Professional Development: Ongoing training to help you sharpen your customer care and sales skills. Supportive Team Environment: You'll join a group that shares wins, supports each other, and truly enjoys the work. What You'll Do Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. Build relationships through professional and friendly communication by phone, email, and text. Recommend service memberships that help customers save money and protect their home systems. Make outbound calls to help customers stay on track with maintenance and service needs. Keep customer records accurate and follow up to ensure every detail is handled. Work closely with your team and participate in training to grow your service and sales abilities. Assist with additional tasks or special projects as needed. What You Bring REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. This foundation is critical to success in this position. A passion for helping people - especially when they're stressed or need quick support. Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused. Ability to stay organized, calm, and detail-oriented even during busy times. Comfort working in a fast-paced, high-volume service environment. Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems. A competitive spirit paired with genuine teamwork. Home-services experience is a plus, but proven hospitality experience is weighted heavily. Bilingual (Spanish) preferred. High School Diploma or GED required.
    $17-22 hourly 8d ago
  • Twist Aero Warranty & Service Professional

    Twist Inc. 4.4company rating

    Jamestown, OH jobs

    TWIST AERO WARRANTY & SERVICE MANAGER We are seeking a qualified individual to lead our Twist Aero Warranty and Service Department. This person would also help with development and planning on our airport construction projects. * Oversee activities related to warranty claims * Support current customers spare parts needs * Interact with suppliers for spare parts orders * Keep track of warranty case documentation and corrective action implementations * Communicate installation project timelines with customers * Order construction equipment deliveries Requirements: * Practiced in Microsoft Office Suite * Expert communication skills * Professional customer relationship abilities * Understanding of construction job sites Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off Work Location: In person Job Category: Office Job Type: Full Time Job Location: 5100 Waynesville Jamestown Rd Shift: 1st Apply for this position Twist, Inc. and Twist Aero are equal opportunity employers.
    $33k-52k yearly est. 60d+ ago
  • Customer Service Representative

    D&S Automotive 4.2company rating

    Mentor, OH jobs

    Job Description Customer Service Representative (CSR) Who We Are D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. The company is locally owned and headquartered in Mentor, Ohio, with a total of six locations, two in Mentor, and one each in Chardon, Elyria, Kirtland, and North Ridgeville. D&S Automotive's unrivaled customer experience and attention to detail has earned them a reputation in the community for its award-winning service, quality customer care and community involvement. What We Value Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us. Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At D&S Automotive, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork. About the Position The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with billing and appointments. This is a full-time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, Paid Holidays, Paid Volunteering Program, Paid Life Insurance and 401(k) plan with match. The Customer Service Representative will report to the Collision Center Manager and pay will commensurate with the chosen candidate's experience. Essential Job Functions Handle incoming phone traffic and ensure questions get answered or transferred to the appropriate person to assist them. Schedule, confirm, and follow up on customer estimate, drop off, and pick up appointments Greet customers that enter the facility and get their information Regularly update customers on the status of their vehicles during the repair process Monitor incoming Podium messages and reply or ensure that the appropriate person is assigned Assist in preparing final billing Supplemental Reviewing Manage rental car reservations Manage repair schedule and distribute work load Communicate with insurance companies and fleet customers regarding payments, additional information or photos requested, etc. Prepare folders for delivery of vehicles back to customers Assist in final delivery of vehicles back to customers; walk them through the repairs and paperwork Maintain safe and clean lobby area, including stocking pens and marketing materials Order office supplies as needed Other duties as assigned by supervisor(s) Minimum Requirements High school diploma or equivalent 3+ years of experience with over the phone customer service experience Valid driver's license and ability to pass a background/credit check Proficient computer skills, including Microsoft Office Suite Prior Automotive Service or Auto Body experience is preferred Prior experience working in CCC One preferred Characteristics Sought Exceptional organizational skills and attention to detail Friendly and outgoing personality Effective communication skills Sales-minded, with excellent follow through skills Willingness to learn Ability to adapt and thrive in a fast-paced and ever-changing environment Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. D&S Automotive is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All candidates upon Offer of Employment will be required to submit to a Background/Credit Check. For the Background Check we look for prior felonies. We run the Credit Check because in your position you may handle sensitive information including customer credit cards, cash, etc.
    $28k-36k yearly est. 9d ago
  • Customer Service Representative

    D&S Automotive 4.2company rating

    Mentor, OH jobs

    Customer Service Representative (CSR) Who We Are D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. The company is locally owned and headquartered in Mentor, Ohio, with a total of six locations, two in Mentor, and one each in Chardon, Elyria, Kirtland, and North Ridgeville. D&S Automotive's unrivaled customer experience and attention to detail has earned them a reputation in the community for its award-winning service, quality customer care and community involvement. What We Value Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us. Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At D&S Automotive, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork. About the Position The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with billing and appointments. This is a full-time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, Paid Holidays, Paid Volunteering Program, Paid Life Insurance and 401(k) plan with match. The Customer Service Representative will report to the Collision Center Manager and pay will commensurate with the chosen candidate's experience. Essential Job Functions Handle incoming phone traffic and ensure questions get answered or transferred to the appropriate person to assist them. Schedule, confirm, and follow up on customer estimate, drop off, and pick up appointments Greet customers that enter the facility and get their information Regularly update customers on the status of their vehicles during the repair process Monitor incoming Podium messages and reply or ensure that the appropriate person is assigned Assist in preparing final billing Supplemental Reviewing Manage rental car reservations Manage repair schedule and distribute work load Communicate with insurance companies and fleet customers regarding payments, additional information or photos requested, etc. Prepare folders for delivery of vehicles back to customers Assist in final delivery of vehicles back to customers; walk them through the repairs and paperwork Maintain safe and clean lobby area, including stocking pens and marketing materials Order office supplies as needed Other duties as assigned by supervisor(s) Minimum Requirements High school diploma or equivalent 3+ years of experience with over the phone customer service experience Valid driver's license and ability to pass a background/credit check Proficient computer skills, including Microsoft Office Suite Prior Automotive Service or Auto Body experience is preferred Prior experience working in CCC One preferred Characteristics Sought Exceptional organizational skills and attention to detail Friendly and outgoing personality Effective communication skills Sales-minded, with excellent follow through skills Willingness to learn Ability to adapt and thrive in a fast-paced and ever-changing environment Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. D&S Automotive is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All candidates upon Offer of Employment will be required to submit to a Background/Credit Check. For the Background Check we look for prior felonies. We run the Credit Check because in your position you may handle sensitive information including customer credit cards, cash, etc.
    $28k-36k yearly est. 8d ago
  • Call for Release - Customer Service Representative (Northeast) Remote - Part Time

    Copart 4.8company rating

    Remote

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. This job is only available for one Part-Time positions, working 30 hours a week. What You'll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we'll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. What We're Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills - you're comfortable speaking on the phone and writing clear, concise messages Typing speed of 45 WPM and familiarity with basic 10-key Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong attention to detail, great problem-solving skills, and the ability to multitask A professional virtual appearance with a quiet, distraction-free workspace Bilingual skills are a plus Must be able to work occasional overtime Office equipment will be provided to help you succeed in your role Why You'll Love Working With Us: 100% remote work with company-provided equipment Clear, achievable performance goals with daily feedback to help you succeed Weekly team meetings to keep you connected and supported A collaborative, friendly virtual team where everyone's success matters Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service-all from the comfort of your own home! Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly PT Benefits Summary: Medical 401k ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $16-22 hourly Auto-Apply 5d ago
  • Call for Release - Customer Service Representative Remote

    Copart 4.8company rating

    Remote

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. Internal Applicants make sure you inform your direct manager you are interested in this role! What You'll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we'll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. What We're Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills - you're comfortable speaking on the phone and writing clear, concise messages. Typing speed of 45 WPM and familiarity with basic 10-key. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail, great problem-solving skills, and the ability to multitask. A professional virtual appearance with a quiet, distraction-free workspace. Bilingual skills are a plus. Must be able to work occasional overtime. Office equipment will be provided to help you succeed in your role. Why You'll Love Working With Us: 100% remote work with company-provided equipment. Clear, achievable performance goals with daily feedback to help you succeed. Weekly team meetings to keep you connected and support. A collaborative, friendly virtual team where everyone's success matters. Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $16-22 hourly Auto-Apply 10d ago
  • Client Retention Representative - Cleveland, OH

    Universal Energy Solutions 3.5company rating

    Cleveland, OH jobs

    Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions. Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates. Responsibilities Proactively reach out to clients to assess satisfaction and gather feedback on our products and services. Engaging B2B sales with current and new customers. Handle inquiries and complaints effectively and professionally, ensuring swift resolution. Develop personalized retention strategies to encourage client renewals and upgrades. Coordinate with internal teams to relay client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and suggest improvements. Participate in the development and execution of customer loyalty programs. Keep abreast of industry trends and best practices in customer retention. Requirements Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector Excellent communication and interpersonal skills Strong analytical skills with the ability to interpret data and client feedback Problem-solving attitude and a commitment to delivering exceptional customer experiences Ability to work independently as well as part of a team Creative approach to developing client retention strategies Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay
    $48k-56k yearly est. Auto-Apply 33d ago
  • Client Retention Representative - Cleveland, OH

    Universal Energy Solutions 3.5company rating

    Cleveland, OH jobs

    Job Description Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions. Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates. Responsibilities Proactively reach out to clients to assess satisfaction and gather feedback on our products and services. Engaging B2B sales with current and new customers. Handle inquiries and complaints effectively and professionally, ensuring swift resolution. Develop personalized retention strategies to encourage client renewals and upgrades. Coordinate with internal teams to relay client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and suggest improvements. Participate in the development and execution of customer loyalty programs. Keep abreast of industry trends and best practices in customer retention. Requirements Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector Excellent communication and interpersonal skills Strong analytical skills with the ability to interpret data and client feedback Problem-solving attitude and a commitment to delivering exceptional customer experiences Ability to work independently as well as part of a team Creative approach to developing client retention strategies Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay
    $48k-56k yearly est. 3d ago
  • Client Retention Representative - Cincinnati, OH

    Universal Energy Solutions 3.5company rating

    Cincinnati, OH jobs

    Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs. Your primary responsibility will be to engage with existing and potential sales customers, addressing their needs, resolving concerns, and showcasing the benefits of our services. Your role will be vital in fostering customer loyalty and promoting long-term engagement with our brand. Responsibilities Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings. Manage interactions with current and new sales customers effectively. Address inquiries and complaints promptly and professionally to ensure resolution. Design personalized retention strategies that encourage client renewals and upgrades. Collaborate with internal teams to provide actionable client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and propose improvements. Engage in the development and implementation of customer loyalty programs. Stay updated on industry trends and best practices in customer retention. Requirements Exceptional communication and relationship-building skills. Strong analytical abilities to interpret client data and feedback. A problem-solving mindset and dedication to delivering outstanding customer experiences. Capability to work independently as well as collaboratively in a team environment. Innovative thinking for developing effective client retention strategies. Availability for immediate hire Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay
    $48k-56k yearly est. Auto-Apply 33d ago
  • Client Retention Representative - Cincinnati, OH

    Universal Energy Solutions 3.5company rating

    Cincinnati, OH jobs

    Job Description Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs. Your primary responsibility will be to engage with existing and potential sales customers, addressing their needs, resolving concerns, and showcasing the benefits of our services. Your role will be vital in fostering customer loyalty and promoting long-term engagement with our brand. Responsibilities Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings. Manage interactions with current and new sales customers effectively. Address inquiries and complaints promptly and professionally to ensure resolution. Design personalized retention strategies that encourage client renewals and upgrades. Collaborate with internal teams to provide actionable client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and propose improvements. Engage in the development and implementation of customer loyalty programs. Stay updated on industry trends and best practices in customer retention. Requirements Exceptional communication and relationship-building skills. Strong analytical abilities to interpret client data and feedback. A problem-solving mindset and dedication to delivering outstanding customer experiences. Capability to work independently as well as collaboratively in a team environment. Innovative thinking for developing effective client retention strategies. Availability for immediate hire Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay
    $48k-56k yearly est. 3d ago
  • Customer Service Advisor (Annual Pay $80K Obtainable)

    Holman Motors Inc. 4.5company rating

    Batavia, OH jobs

    Job Description Customer Service Advisor Our dealership is looking for an individual with exceptional Organizational, Communication, Task Oriented, and Customer Relations capabilities. We need you to come in and create an environment for our customers that is positive, warm, professional, and effective. The Customer Advisor is responsible for building customer relationships & loyalty, creating service orders that are detailed and complete, and communicating effectively with customers, service technicians, sales, and the Service Manager. This is a great opportunity if you're driven and have above average Organizational, Communication, Task Oriented, Customer Relations, the ability to be energetic, and friendly. Responsibilities This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to: Experience with Reynolds and Reynolds software. Create and maintain a positive relationship in the Service Center with Customers, Service Employees & Management. Participate in service meetings for Safety, Technical Updates, and employee communication. Attend weekly product update meeting with management team. Customer Service qualities that exceed the norm, and maintain an above average CSI rating through our Manufacturers Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes. Maintain the Holman Motors Customer Service Philosophy and Standards. Qualifications Ability to operate in an Organized Process Excellent communication skills. Finds success in completing and moving through Tasks daily Understand the service process. Analysis/problem solving skills. Demonstrate commitment to and creative thinking for continuous improvement. High ability to multi-task. Ability to develop and maintain a good business relationship with both external and internal customers. Education and/or Experience Previous Service Writing Experience or management preferred. Minimum 2 years' experience in Customer Service operations or related field preferred. High School Diploma or GED. Compensation Compensation is based on experience and ability. Salary plus commission. Benefits Eligible for Healthcare, 401K, paid vacation
    $27k-32k yearly est. 25d ago
  • Customer Service Advisor (Annual Pay $80K Obtainable)

    Holman Motors 4.5company rating

    Batavia, OH jobs

    Customer Service Advisor Our dealership is looking for an individual with exceptional Organizational, Communication, Task Oriented, and Customer Relations capabilities. We need you to come in and create an environment for our customers that is positive, warm, professional, and effective. The Customer Advisor is responsible for building customer relationships & loyalty, creating service orders that are detailed and complete, and communicating effectively with customers, service technicians, sales, and the Service Manager. This is a great opportunity if you're driven and have above average Organizational, Communication, Task Oriented, Customer Relations, the ability to be energetic, and friendly. Responsibilities This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to: Experience with Reynolds and Reynolds software. Create and maintain a positive relationship in the Service Center with Customers, Service Employees & Management. Participate in service meetings for Safety, Technical Updates, and employee communication. Attend weekly product update meeting with management team. Customer Service qualities that exceed the norm, and maintain an above average CSI rating through our Manufacturers Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes. Maintain the Holman Motors Customer Service Philosophy and Standards. Qualifications Ability to operate in an Organized Process Excellent communication skills. Finds success in completing and moving through Tasks daily Understand the service process. Analysis/problem solving skills. Demonstrate commitment to and creative thinking for continuous improvement. High ability to multi-task. Ability to develop and maintain a good business relationship with both external and internal customers. Education and/or Experience Previous Service Writing Experience or management preferred. Minimum 2 years' experience in Customer Service operations or related field preferred. High School Diploma or GED. Compensation Compensation is based on experience and ability. Salary plus commission. Benefits Eligible for Healthcare, 401K, paid vacation
    $27k-32k yearly est. 60d+ ago
  • Call Center Customer Service Representative (Technical Support) 157321

    Cox Enterprises 4.4company rating

    Phoenix, AZ jobs

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Job Number: 157321 At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell. We offer... • Competitive wages with potential for additional financial incentives for motivated team members! • FREE Internet and other Cox discounted services • Medical, Dental, and Vision Benefits first day! • Casual, yet energetic and engaging work environment • Retirement Benefits including 401(K) and Pension • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays • Tuition Assistance provided • High degree of commitment to our communities including volunteer opportunities • Flexible work options including work from home program available in some Cox markets, ask your recruiter for details • Career Advancement Opportunities across the Cox family of companies A Technical Support Representative is part of a supportive, service-oriented team that: • Exceeds our customer's expectations by providing top notch customer service. • Engages in real-time troubleshooting with customers to resolve technical issues. • Educates residential Cox customers about the use of products and additional service opportunities. • Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company: • Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values. • People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success. • Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people. • Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers. • Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability. Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity Cox Ranked in Top 10 for Diversity Councils Keep reading to learn more about the role and to apply to join the Cox Communications team NOW! Primary Responsibilities and Essential Functions • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Keep customer informed about progress by checking the status of work orders in customer record system. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. • May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills. • Additional incentives may be available for fluent bilingual (English/Spanish) candidates. • Other duties as assigned. Qualifications Minimum • High school graduate or GED or equivalent work experience. • 6 months work experience providing service directly to customers. • 6 months experience using a computer in a work or non-work setting. • Eligibility to work in the United States. Preferred • 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues. • 6 or more months experience working in a position that requires meeting sales goals. • Keen aptitude for helping customers and a customer experience focus. • 1 to 2 years of work experience in a customer service role, not specific to just Call Center. • Enthusiastic and personable, with the ability to adapt and thrive in constant change. • Previous telecommunications experience. • Strong computer skills and be able to navigate through multiple screens. • Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives. Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************ Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $28k-33k yearly est. 14h ago
  • Call Center Customer Service Representative (Technical Support) 157321

    Cox Enterprises 4.4company rating

    Phoenix, AZ jobs

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Job Number: 157321 At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell. We offer... • Competitive wages with potential for additional financial incentives for motivated team members! • FREE Internet and other Cox discounted services • Medical, Dental, and Vision Benefits first day! • Casual, yet energetic and engaging work environment • Retirement Benefits including 401(K) and Pension • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays • Tuition Assistance provided • High degree of commitment to our communities including volunteer opportunities • Flexible work options including work from home program available in some Cox markets, ask your recruiter for details • Career Advancement Opportunities across the Cox family of companies A Technical Support Representative is part of a supportive, service-oriented team that: • Exceeds our customer's expectations by providing top notch customer service. • Engages in real-time troubleshooting with customers to resolve technical issues. • Educates residential Cox customers about the use of products and additional service opportunities. • Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company: • Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values. • People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success. • Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people. • Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers. • Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability. Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity Cox Ranked in Top 10 for Diversity Councils Keep reading to learn more about the role and to apply to join the Cox Communications team NOW! Primary Responsibilities and Essential Functions • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Keep customer informed about progress by checking the status of work orders in customer record system. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. • May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills. • Additional incentives may be available for fluent bilingual (English/Spanish) candidates. • Other duties as assigned. Qualifications Minimum • High school graduate or GED or equivalent work experience. • 6 months work experience providing service directly to customers. • 6 months experience using a computer in a work or non-work setting. • Eligibility to work in the United States. Preferred • 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues. • 6 or more months experience working in a position that requires meeting sales goals. • Keen aptitude for helping customers and a customer experience focus. • 1 to 2 years of work experience in a customer service role, not specific to just Call Center. • Enthusiastic and personable, with the ability to adapt and thrive in constant change. • Previous telecommunications experience. • Strong computer skills and be able to navigate through multiple screens. • Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives. Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************ Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $28k-33k yearly est. 60d+ ago
  • Service BDC Representative

    Parkway Ford Inc. 3.9company rating

    Dover, OH jobs

    Parkway Auto Group is hiring for Business Development Center Representatives for our Service Department. We offer our associates a team environment, great benefits and ongoing training and support. Starting pay is $17 per hour! This is a call center position where duties include answering inbound calls, setting service appointments, as well as outbound calls following up on recent services. Do you have exceptional customer service ability? Have you been described as enthusiastic and driven? Never satisfied with status quo? Want to make great money? Have prior automotive experience? If you answer yes to all of these questions, we want to talk with you!! Apply TODAY! We are looking for TOP NOTCH performers to join our growing team! In addition to competitive pay, we offer our associates the following benefits: Major Medical Insurance, Dental and Vision Insurance Vacation Paid time off 401k with company participation Professional work environment, with job training and advancement opportunities Needed Experience: Prior Automotive BDC experience ideal High volume outbound call experience is a must Handle Incoming calls 5-day work week Saturdays required NO Sundays Come learn more about what we offer at the Parkway Auto Group family of dealerships. It's a truly unique organization with endless career potential. This is not a remote position.
    $17 hourly Auto-Apply 60d+ ago
  • Service BDC Representative

    Parkway Ford Lincoln CDJR 3.9company rating

    Dover, OH jobs

    Job Description Parkway Auto Group is hiring for Business Development Center Representatives for our Service Department. We offer our associates a team environment, great benefits and ongoing training and support. Starting pay is $17 per hour! This is a call center position where duties include answering inbound calls, setting service appointments, as well as outbound calls following up on recent services. Do you have exceptional customer service ability? Have you been described as enthusiastic and driven? Never satisfied with status quo? Want to make great money? Have prior automotive experience? If you answer yes to all of these questions, we want to talk with you!! Apply TODAY! We are looking for TOP NOTCH performers to join our growing team! In addition to competitive pay, we offer our associates the following benefits: Major Medical Insurance, Dental and Vision Insurance Vacation Paid time off 401k with company participation Professional work environment, with job training and advancement opportunities Needed Experience: Prior Automotive BDC experience ideal High volume outbound call experience is a must Handle Incoming calls 5-day work week Saturdays required NO Sundays Come learn more about what we offer at the Parkway Auto Group family of dealerships. It's a truly unique organization with endless career potential. This is not a remote position.
    $17 hourly 10d ago

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