Representative jobs at Piedmont Healthcare

Responsibilities RESPONSIBLE FOR: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Qualifications MINIMUM EDUCATION REQUIRED: High School diploma or equivalent preferred. MINIMUM EXPERIENCE REQUIRED: None. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: Six months previous food service experience in a hospital setting preferred. Business Unit : Company Name Piedmont Atlanta Hospital

Full time (40 hours weekly) Monday-Thursday from 8:30 a.m.-5:00 p.m. and Fridays from 8:00 a.m.-4:30 p.m. Provides centralized scheduling and support services for all behavioral health outpatient clinics, according to the patient's needs. Interviews patient to obtain necessary information to recommend appropriate level of care. Provides support to multiple provider types in behavioral health intake process. Duties and Responsibilities Remote Work Capable Essential Functions: * Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately. * Schedules appropriate appointment within established parameters by determining the needs of the patient (i.e. psychiatry, psychotherapy, new or established patient, substance abuse or mental health intake). * Answers telephones, routes callers, takes messages, and provides routine information to callers. * Conducts patient interview over phone to obtain accurate and pertinent information regarding the patient's mental health or substance abuse status, needs, and history to determine treatment needs * Conducts patient interview over phone to obtain accurate demographic, financial, and biographic information. Understands patient insurance information and correctly enters that information into the EHR system. * Provides guidance and support at time of initial telephone contact with patients and schedules initial office visit. * Receives information on patients being discharged from facilities and assesses for appropriate level of care based on patient mental health and substance abuse history and needs * Provides referral information to patients or providers in the event the requested service or appointment is not available in an adequate timeframe. * Participates and completes all required trainings to ensure competency in substance use screening Common Expectations: * Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. * Maintains professional growth and development * Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards. * Keeps up to date with technology and applies knowledge to the job. * Operates standard office machines and equipment such as computers, calculators, and photocopiers. Qualifications Minimum Education: * High School Diploma or GED Required Work Experience: * Less than 1 year Telephone management experience. Required and * Insurance knowledge. Required * Behavioral Health/Human Services experience. Preferred Courses and Training: * Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification (Confidentiality Training, HIV Training, STD/Hepatitis/TB Training) within 2 years Required and * Medical Terminology Upon Hire Preferred Knowledge, Skills, and Abilities: * Excellent human relations and oral/written communication skills. * Analytical abilities. * Computer and keyboard skills. * Community services and/or other physician support systems. * Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation. * Knowledge of EPIC. * Knowledge of insurance. * Ability to work independently. Benefits Offered: * Comprehensive health benefits * Flexible spending and health savings accounts * Retirement savings plan * Paid time off (PTO) * Short-term disability * Education assistance * Financial education and support, including DailyPay * Wellness and Wellbeing programs * Caregiver support via Wellthy * Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Work From HomeWork From Home Work From Home, Indiana 46544 Health insurance research, verification and documentation is not for the faint of heart. It can be a confusing field with as many different situations as there are patients. If you're good at figuring out the details, chasing down the right people, and coordinating documents - we have a position that needs your skills. This is a specialized coordinating position with a mission: helping patients get the medical services they need. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Review clinical documentation in charts for accuracy and to obtain information updates regarding the verification process. Obtain and communicate information on patients' eligibility status with insurance companies, to ensure proper coverage and payment for services. Use Payor website, verbal communication, and other information to determine eligibility, reinstatement, and termination of Healthcare coverage. Collaborate with other departments within the hospital to align interdepartmental functioning, goals, and expectations, as related to insurance verification functions. Collect, analyze, and record all required demographic, insurance/financial, and clinical data necessary to verify patient information. Conduct follow-up with insurance carriers, physicians, and other stakeholders that can validate and assist with actions and information needed, to properly obtain authorizations. Document financial and pre-certification information, according to defined process, in a timely manner. Refer patients to Financial Counselors as needed to finalize payment for services. Request and coordinate financial verification and pre-certification as required to proceed with patient care; document financial and pre-certification information, according to defined process. QUALIFICATIONS Preferred Associate's Degree Required High School Diploma/GED 2 years Revenue Cycle, collections, customer service or cash application. Preferred 1 year pre-cert experience, including navigating websites for online benefit review, coding or medical assistant background Required 1 year Medical and managed care contract terminology Preferred Medical Assistant Preferred Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) Preferred TRAVEL IS REQUIRED: Never or RarelyJOB RANGE:Insurance Verification Representative $19.10-$24.83INCENTIVE:Not Applicable EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned. Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable. Provides professional and constructive environment for communication across units/departments and resolves operational issues. May attend intra/interdepartmental meetings which involve walking within NM Campus. Communicates customer satisfaction issues to appropriate individuals. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care. Accommodates all levels of communication ability. Technology: Utilizes multiple online order retrieval systems to verify or print the patients order. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary. Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position. Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable. Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct. Efficiency, Process Improvement, and Business Growth: Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records. Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system. Understands departmental and individual quality metrics. Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions. Evaluates procedures and suggests improvements to enhance customer service and operational efficiency. Participates in departmental quality improvement activities. Provides ideas and suggestions for process improvements within the department. Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards. Adjusts processes as needed to meet standards. Uses organizational and unit/department resources efficiently. Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information. Understands that schedule may change to reflect shifting business needs. Evolves and learns as healthcare policies change. EOE including Disabled and Veterans. Qualifications Required: High School diploma or equivalent. 2-3 years customer service or medical office experience. Excellent interpersonal, verbal, and written communication skills. Proficiency in computer data-entry/typing. Excellent verbal and written communication skills. Ability to read, write, and communicate effectively in English. Basic Computer Skills. Ability to type 40 wpm. Ability to multi-task. Customer service oriented. Excellent organizational, time management, analytical, and problem solving skills. Preferred: Additional education. Additional language skills. Healthcare finance and/or healthcare insurance experience. Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

JOB DESCRIPTION: Registers patient specimens for in house or referral testing. Retrieves appropriate billing information from a variety of electronic systems. Answers and routes telephone calls from customers. Provides information to customers and solicits information to triage calls to disseminate to appropriate departments. Acts as liaison between customer and various departments. Accesses, prints, and distributes patient lab reports to appropriate patient care areas. Projects a professional image through formal and informal communication to internal and external customers. Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available. Takes prompt action to resolve any problem with the registration or ordering of specimens. Escalates to supervisor when needed. Accurately places order on patient samples Investigates and resolves all problems and provides documentation for monthly quality management reports. Answers and routes telephone calls efficiently and professionally providing information as needed and/or soliciting information to triage calls to appropriate departments. Works with supervisor to formulate plan for professional development. Attends educational in-services and training classes for various computer systems as necessary. Is proficient in computer programs necessary to track and document work related data. Registers patient specimens for in house or referral testing. Retrieves appropriate billing information from a variety of electronic systems. Troubleshoots and resolves problems related to specimens, results, billing. Responds to telephone inquiries from medical staff concerning status of patient testing. Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens. Reviews test requisitions and specimen labels for accurate information and orders tests appropriately. Follows up on all tests with incomplete information or questionable test orders. Verifies and updates insurance information and triages specimens to the proper testing facility. Perform other duties as assigned or requested. MINIMUM QUALIFICATIONS: High School diploma or equivalent required. Associate's or Bachelor's degree preferred. Three years phlebotomy, processing, or customer service experience preferred. Phlebotomy certification preferred. PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Univ Hospital_ **Campus Location** _Atlanta, GA, 30322_ **Campus Location** _US-GA-Atlanta_ **Department** _EUH Lab Support Services_ **Job Type** _Regular Full-Time_ **Job Number** _156054_ **Job Category** _Laboratory_ **Schedule** _6a-2:30p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $19.34/Hr._ **Hourly Midpoint** _USD $22.99/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

JOB DESCRIPTION: Collects and labels specimens for testing. Maintains computerized records, resolves and troubleshoots outstanding specimens/collections. Practices universal precautions, barrier protection methods, infection control and isolation procedures when working with body fluids and other contagia to ensure a safe work environment. Escalates issues, problems, and opportunities to supervisory level for resolution. MINIMUM QUALIFICATIONS: High school diploma or equivalent. 2 yrs phlebotomy experience. Basic computer skills and medical terminology. Phlebotomy certificate preferred. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications *One year of customer service experience preferred. *Experience in a Healthcare setting preferred. *Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. *Ability to make independent decisions, displaying emotional maturity and using sound judgement. *Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. *Ability to interact and work well as a part of a team-oriented environment. *Ability to organize for maximum time utilization, productivity, and smooth patient flow. *Proficient use of computer equipment. *Ability to read and write legibly with spelling accuracy. *Ability to organize, analyze and prioritize work *Professional appearance *Detail oriented *Ability to switch-task *Must possess initiative and drive to a project from beginning to a successful completion

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications * One year of customer service experience preferred. * Experience in a Healthcare setting preferred. * Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. * Ability to make independent decisions, displaying emotional maturity and using sound judgement. * Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. * Ability to interact and work well as a part of a team-oriented environment. * Ability to organize for maximum time utilization, productivity, and smooth patient flow. * Proficient use of computer equipment. * Ability to read and write legibly with spelling accuracy. * Ability to organize, analyze and prioritize work * Professional appearance * Detail oriented * Ability to switch-task * Must possess initiative and drive to a project from beginning to a successful completion Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine. Functions Area of Responsibilities * Greets each patient and or visitor and is proactive in anticipating their needs. * Registration Quality: Registers patients following department's standards, policies, and procedures, focused on a consistently efficient throughput and the overall patient experience. * Registration Quality: Enters required patient data in the system. Verifies and updates demographic, billing and insurance information with emphasis on accuracy of demographic data and financial information, thus ensuring appropriate billing, routing and reimbursement. * Validates all insurance through the appropriate eligibility system and ensures coordination of benefits validation via the payer response or Medicare secondary payer questionnaire where applicable. Ensures Managed Care Payers are entered correctly in the HIS, per the eligibility response. * Documentation Quality: Ensures all registration related signature capture is completed to include consents and regulatory documents. * Documentation Quality: Ensures all relevant payment liability forms are completed consistently and compliantly to include Medicare Advanced Beneficiary Notices, Medicaid Advanced Beneficiary Notices, and general insurance waivers. * Documentation Quality: Timely and accurately scans all necessary insurance information including insurance cards, personal ID, driver's license, eligibility and authorization validation, etc.. * Patient Estimates and Collections: Creates patient estimates based on scheduled and or walk-in using HIS estimate workflow. This includes Good Faith estimates initiated as appropriate. Reviews developed estimates with patients, to ensure understanding and captures signature. * Patient Estimates and Collections: Always requests payment of patient liabilities based on estimate or eligibility response, utilizing departmental standard scripting, to overcome patient payment obstacles. Applies discounts according to department standard. * Collects co-payments, deductibles, co-insurances and past due balances from patients at time of service according to TMG Cash management policy. Posts payment and provides patient with receipt. * Ensure check in process is completed and shows checked in via Epic. * Check out process drives continuum of care (follow up visits, billing, service recovery, etc...) Ensure patient is properly checked out. Follow provider guidelines for scheduling follow up appointments. * Maintaining change fund allowance, documenting according to policy by verifying opening and closing balance. * Processes end of the day reports and balances all payments in accordance with Tanner policy. Completes departmental deposits as directed and accordance to TMG Cash Management Policy. * Productivity: Consistently focuses on maximizing resources and time, to ensure expeditious patient throughput and account processing. * Productivity: Proactively solicits peers and leaders, offering assistance to avoid non-productive or downtime periods. * Productivity: Remains flexible to provide float support for all TMG operational areas as requested by Leadership, through schedule changes and assignments. * Answers all phone calls in a professional and courteous manner. * Follows established telephone message protocols with complete and accurate information directing to appropriate personnel. * Schedules appointments and gives routine, non-medical instructions in preparation for the patient visit. * Communicating quickly and often with patients if there is a delay or wait for patient care. This includes Patient Rounding in lobby. * Working with both clinical staff and providers in a team approach. * Monitors patient reminder system and follows up with unconfirmed patients. * Daily completion of patient and registration work queues. * Monitor MyChart in basket messages. * Process Improvement: Exhibits a culture of Operational Excellence through personal ownership in individual and departmental process efficiency, quality, and outcomes. * Maintains a working knowledge of department and facility policies and procedures. Displays independent reasoning skills for problem resolution as required within the scope of job assignments. * Demonstrates a positive attitude toward all TMG customers and projects a professional image. * Maintains work area and waiting room in a neat, orderly manner. * Maintains confidentiality of all patient data and medical information. This includes refraining from accessing your own personal medical record or the medical record of another individual, where you are not actively working the encounter for scheduling, registration, authorization, etc....Any instance of this is considered a HIPAA violation. * Maintains proficiency of technical skills in all areas of your department. * Distinguishes and responds correctly to certain disaster or emergency situations such as fire alarm, visitor injury, etc... * Reviews all incoming faxes and distributes accordingly. * Address and or handle all medical records requests as per established protocols. * Performs other tasks as assigned or based on clinic needs. * Teamwork: Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed. Maintains patient care and waiting areas. Participates in training and skills development of new front office employees. Assists in other areas of the office as necessary. * Safety: Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs. * Patient Experience - Meets Tanner service standards with every patient interaction. Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate area of the office. Participates in patient experience initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals. * May be responsible for receiving medications and ensuring proper handoff or storage and handling for the maintenance of the integrity and security of the medications. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Required Knowledge & Skills Education: High School Diploma or GED Experience: No prior work experience required Qualifications * One year of customer service experience preferred. * Experience in a Healthcare setting preferred. * Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers. * Ability to make independent decisions, displaying emotional maturity and using sound judgement. * Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations. * Ability to interact and work well as a part of a team-oriented environment. * Ability to organize for maximum time utilization, productivity, and smooth patient flow. * Proficient use of computer equipment. * Ability to read and write legibly with spelling accuracy. * Ability to organize, analyze and prioritize work * Professional appearance * Detail oriented * Ability to switch-task * Must possess initiative and drive to a project from beginning to a successful completion Definitions Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Position Responsibilities Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. People Management Responsibilities Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or student Work Environment/Physical Effort Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives. Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials. Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes Directly works with Patients less than 12 months of age: Yes Physical Effort: Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day. Physical Aspects Bending: Occasional = 1% - 33% of the time Typing: Constant = 67% - 100% of the time. Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time Feeling (Touch) -- determining temperature, texture, by touching: Occasional = 1% - 33% of the time Hearing: Constant = 67% - 100% of the time. Reaching -- above shoulder: Occasional = 1% - 33% of the time Reaching -- below shoulder: Occasional = 1% - 33% of the time Visual: Constant = 67% - 100% of the time. Color Vision: Occasional = 1% - 33% of the time Speaking: Constant = 67% - 100% of the time. Standing: Frequent = 34% - 66% of the time Balancing: Occasional = 1% - 33% of the time Walking: Frequent = 34% - 66% of the time Crawling: Occasional = 1% - 33% of the time Running - in response to an emergency: Occasional = 1% - 33% of the time Lifting up to 25 lbs.: Frequent = 34% - 66% of the time Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time Lifting over 60 lbs.: Occasional = 1% - 33% of the time Handling -- seizing, holding, grasping: Frequent = 34% - 66% of the time Carrying: Frequent = 34% - 66% of the time Climbing: Occasional = 1% - 33% of the time Kneeling: Occasional = 1% - 33% of the time Squatting: Occasional = 1% - 33% of the time Tasting: Not required Smelling: Not required Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required Driving -- Class C vehicles: Occasional = 1% - 33% of the time Driving -- CDL class vehicles: Not required N95 Respirator usage (PPE): Not required Hazmat suit usage (PPE): Not required Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time

Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering the telephone, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Education High School Diploma or GED Experience One year of related experience. Requires working knowledge of standard practices and procedures. Qualifications * Ability to multi-task * Ability to organize, analyze and prioritize work * Ability to work closely with others and function as a team member * Business like appearance * Data entry experience required * Detail-oriented * Exhibits exceptional communication skills * Must possess initiative and drive to a project from beginning to a successful completion Area of Responsibilities * Customer Service - Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate area of the office. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals * Development - Maintains a current knowledge of TMG Billing and Collection Procedures as well as clinic policies Develops and maintains a high level of expertise in collection rules and regulations by reading and studying all applicable bulletins, newsletters, etc. Develops and maintains a working knowledge of CPT and ICD coding. Participates in continuing education Participates in the development of new programs * Front Office - Greets each patient and/or visitor and is proactive in anticipating their needs. Registers each patient in a timely manner. Verifies and updates demographic, billing and insurance information. Obtains copies of insurance cards, and accurately enter information in the patient's chart and billing system. Responsible for collecting co-payments and past due balances from patients at time of service. Responsible for collecting co-payments, deductibles, co-insurances and past due balances from patients at time of service. Provides patient with receipt. Posts all charges and payments selecting appropriate CPT and ICD codes and modifiers. Follows established telephone message taking protocols. Schedules appointments and gives routine, non-medical instructions in preparation for the patient visit. Generates appointment schedule and pulls charts for scheduled patients. Attaches encounter forms and prepares charts based on practice protocol. Prepares new patient charts. Processes end of the day reports and balances all charges, payments and adjustments. Files medical records, lab and x-ray reports, transcription and correspondence in a timely manner. Maintains a current knowledge of TMG Billing and Collections Procedures as well as clinic policies. Maintains work area and waiting room in a neat, orderly manner. Maintains strict confidentiality. * Safety - Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs * Teamwork - Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new front office employees. Assists in other areas of the office as necessary * May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications. * May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications. * May be responsible for resolving and or reporting medication errors. * May be responsible for the reconciliation of medication charges and credits. * Other duties as assigned. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Education High School Diploma or GED Experience One year of related experience. Requires a working knowledge of standard practices and procedures. Licenses & Certifications * NONE REQUIRED Supervision * Exercises no supervisory duties. Qualifications * Ability to multi-task * Ability to organize, analyze and prioritize work * Ability to work closely with others and function as a team member * Business like appearance * Credit check required. * Data entry experience required * Detail oriented * Exhibits exceptional communication skills * Must possess initiative and drive to a project from beginning to a successful completion Definitions * Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Contact With Others Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action. Effect Of Error Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. Supervisory Responsibility Exercises no supervision, work direction, or instruction of other employees or students Mental Demands Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error. Physical Effort Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day. Working Conditions Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials. Working Conditions Aspects For Immunizations * Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles) * Directly works with Patients less than 12 months of age Physical Aspects Continually (at least once per day) * Hearing * Visual * Speaking Frequently (at least 3 times a week) * Typing * Manual Dexterity -- picking, pinching With fingers etc. * Standing * Walking * Lifting up To 25 lbs. * Carrying Occasionally (at least once a month) * Bending * Feeling (Touch) -- determining temperature, texture, by touching * Reaching -- above shoulder * Reaching -- below shoulder * Color Vision * Balancing * Crawling * Running - In response To an emergency * Lifting 25 To 60 lbs. * Lifting over 60 lbs. * Handling -- seizing, holding, grasping * Climbing * Kneeling * Squatting * Driving -- Class C vehicles * Pushing/Pulling -- up To 25 lbs. * Pushing/Pulling -- 25 To 60 lbs. * Pushing/Pulling -- over 60 lbs.

Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering the telephone, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary. Education High School Diploma or GED Experience One year of related experience. Requires working knowledge of standard practices and procedures. Qualifications *Ability to multi-task *Ability to organize, analyze and prioritize work *Ability to work closely with others and function as a team member *Business like appearance *Data entry experience required *Detail-oriented *Exhibits exceptional communication skills *Must possess initiative and drive to a project from beginning to a successful completion

MINIMUM EDUCATION REQUIRED: High School Diploma MINIMUM EXPERIENCE REQUIRED: One (1) year of experience in customer service, preferably in a healthcare environment. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: Experience working with complex customer service situations preferred. Two (2) year college or Associate s degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred. Patient Experience Rep, FT, Piedmont Columbus Midtown RESPONSIBLE FOR\: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient s problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Friday 10a-4:30p Saturday 2p-8:30p Sunday 2p-8:30p Monday 10a-4:30p This is a set schedule, every week Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. Responsibilities Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications Education H.S. Diploma or General Education Degree (GED) Required Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred Work Experience 1 year of experience in customer service, preferably in a healthcare environment Experience working with complex customer service situations Preferred Licenses and Certifications None Required Business Unit : Company Name Piedmont Augusta Hospital

RESPONSIBLE FOR\: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. #IND789 #LI-POST #GD MINIMUM EDUCATION REQUIRED: High School diploma or equivalent preferred. MINIMUM EXPERIENCE REQUIRED: None. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: Six months previous food service experience in a hospital setting preferred.

Overview: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Responsibilities: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Qualifications: Education H.S. Diploma or General Education Degree (GED) Preferred Work Experience No experience required Required Six months previous food service experience in a hospital setting Preferred Licenses and Certifications None Required Business Unit : Company Name: Piedmont Cartersville

Overview: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Responsibilities: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Qualifications: Education H.S. Diploma or General Education Degree (GED) Preferred Work Experience No experience required Required Six months previous food service experience in a hospital setting Preferred Licenses and Certifications None Required Business Unit : Company Name: Piedmont Cartersville

Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. Responsibilities RESPONSIBLE FOR: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. #IND789 #LI-POST #GD Qualifications MINIMUM EDUCATION REQUIRED: High School diploma or equivalent preferred. MINIMUM EXPERIENCE REQUIRED: None. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: Six months previous food service experience in a hospital setting preferred. Business Unit : Company Name Piedmont Athens Regional Hospital

Experience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. Responsibilities Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Qualifications Education H.S. Diploma or General Education Degree (GED) Preferred Work Experience No experience required Required Six months previous food service experience in a hospital setting Preferred Licenses and Certifications None Required Business Unit : Company Name Piedmont Athens Regional Hospital

Overview Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Responsibilities Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications Education H.S. Diploma or General Education Degree (GED) Required Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred Work Experience 1 year of experience in customer service, preferably in a healthcare environment Required Experience working with complex customer service situations Preferred Licenses and Certifications None Required Business Unit : Company Name Piedmont Newton Hospital

RESPONSIBLE FOR\: Responsible for patient meal service food on assigned units, e.g., menu selections, tray assembly, delivery and pickup, special requests and needs, in-between meal food delivery. Communicate patient food issues/concerns and needs to team members within the department and interacts with nursing employees in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. IND789 #GD #LI-POST MINIMUM EDUCATION REQUIRED: High School diploma or equivalent preferred. MINIMUM EXPERIENCE REQUIRED: None. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: Six months previous food service experience in a hospital setting preferred.