Member Service Representative jobs at Platinum Fitness - 320 jobs

We are looking for a great personality to add to our member service team at our Mechanicsburg facility.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-facility cleaning and organization Requirements:-reliable transportation-ability to lift 45 pounds

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Come join our Peak Health team at WVU Medicine as a Member Services Representative, contributing to the foundation for an innovative, Peak Advantage Medicare plan. The Medicare Membership Services Representative will take inbound calls from Peak Health Medicare Advantage members, and providers answering questions ranging from general information to complex inquires on a wide range of issues. This role will work with management and peers on the Peak team to research and resolve member issues and questions. In addition to taking inbound calls, will make outbound calls to members and providers with issue resolution or to gather further information. Candidates should expect to work an 8-hour shift, between the hours of 7:30 am - 8:00 pm Monday - Friday. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma or equivalent EXPERIENCE: 1. One (1) year of experience with handling Medicare claims or related experience PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate Degree, or greater, in related healthcare field. EXPERIENCE: 1. Three plus years' experience in a fast-paced call environment with processing and/or customer service experience. 2. Two years' experience in Medicare benefits 3. Two years' experience in knowledge of CMS guidelines CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Verify member information while addressing general questions. 2. Responds to and resolves all issues/inquires to assure an efficient and seamless member experience. 3. Maintains open channels of member communications doing outreach as required. 4. Understanding of Medicare claims processing, and related inquiries. 5. Meets all production and quality standards, maintaining work queues according to department standards. 6. Effectively communicates with internal and external staff. 7. Elevates issues to next level of supervision, as appropriate. 8. Ensures accuracy of information gathered and shared on a member's behalf. 9. Attends all required training classes, demonstrating proficiency and ability to learn. 10. Other duties as deemed appropriate by the Management Team. 11. Maintain accurate documents, including timekeeping records PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for extended periods of time. 2. Ability to answer phone calls for extended periods of time. 3. Lifting 10-25 lbs. 4. Travel Requirement: 0%-25% WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.) 2. Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access) Internet Explorer and EPIC SKILLS AND ABILITIES: 1. Working Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records. 2. Ability to take direction and to navigate through multiple systems simultaneously. 3. Excellent written and oral communication, customer service, interpersonal skills, and telephone etiquette. 4. Ability to solve problems with predefined methods and guidelines to drive improved efficiencies and customer satisfaction. 5. Familiarity with Medical insurance services process. 6. Requires exceptional attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously. 7. Ability to work remotely - this includes reliability, self-motivation, focus & time management skills. Additional Job Description: Will work rotating weekend shifts, candidates should expect to work an 8-hour shift, between the hours of 7:30 am - 8:00 pm Monday - Friday. Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: PHH Peak Health Holdings Cost Center: 2902 PHH Claims Operations

**Penn State Health** - **St. Joseph Medical Center** **Work Type:** Part Time **FTE:** 0.50 **Shift:** Day **Hours:** 20 hours a week **Recruiter Contact:** Jennifer N. Michael at ********************************* (MAILTO://*********************************) **SUMMARY OF POSITION:** Provides a clean, safe and friendly environment for patients, visitors, and associates by providing housekeeping services. Responsible for cleaning tasks in patient rooms, nursing stations, lounges, restrooms, offices, clinic areas, and any other areas assigned in accordance with standard procedures of the Environmental Services Department. **MINIMUM QUALIFICATION(S):** + No prior experience necessary. **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?** St. Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community. **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Position** Environmental Services Associate - Housekeeping **Location** US:PA:Reading | Service and Trade | Part Time **Req ID** 86635

Veterinary Receptionist Hamilton Animal Hospital Roslyn, Pennsylvania Full-time or part-time veterinary receptionist needed in our fast-paced veterinary practice. Our ideal candidate should exhibit excellent communication and computer skills and have experience in reception and office administration. Duties include communication with clients, making appointments, assisting veterinarians with medical records, and supporting other team members. Benefits of working at Hamilton Animal Hospital; Competitive Pay Insurance medical/dental/life/vision 401k with matching Mental Health support & resources Discounts on personal pet products & services Clothing allowance Career & Professional Development Opportunities At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Dining Services Specialist Cross Keys Village - The Brethren Home Community (CKV) is currently seeking Dining Services Specialists to become a part of our team and help provide our residents with quality meals and a dignified dining experience. As a Dining Services Specialist working at CKV, we will provide you with opportunities to enjoy a friendly work environment guided by Christian values. Our current needs include; Part-time working a minium of 15 hours per week 6:00 a.m. - 2:00 p.m. Must be ability to work evenings, weekends and holidays. All Dining Services Specialist positions are eligible for CKV's current Welcome Bonus! Who We Are: As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals - and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs. Job Description: As a Dining Services Specialist, your scope of responsibilities will include but is not limited to: Preparing, serving and delivering meals to residents and team members. Setting-up and cleaning dishes, dining rooms and kitchen. Performing duties of cashier by charging correct established prices, accepting correct payment and giving correct change. Keeping cafeteria and neighborhoods supplied with food items, silverware, dishware, trays and proper utensils for serving. Completing production count sheets. Assisting residents to and from the dining rooms and neighborhood lounges as needed. Following sanitation standards and procedures for the use of all chemicals. Education and Experience: Must be at least 16 years of age. Previous experience in dining and/or a health care setting preferred. Thorough knowledge of HACCP procedures and Pennsylvania Department of Agriculture Sanitation Certification is helpful. Must possess excellent customer service skills and the ability to routinely interact with residents, families, team members and visitors. Join Our Work Family: As a team member at Cross Keys Village, you will be provided with many benefits such as a positive work environment and comprehensive training opportunities. Our large and beautiful campus also offers you excellent dining options, community events and much more. If you want to become a part of our unique and friendly team, apply to be a Dining Services Specialist with Cross Keys Village today!

Job TitleINR Enrollment Representative- shifts are between 8am -6pm ESTJob Description As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals. (You must be able to work between the hours of (8AM - 6PM EST) Your role: Handle inbound calls from patients to report and accurately document their INR test results in patient accounts. Assist patients with ordering necessary testing supplies to ensure timely care. Provide troubleshooting support for patient testing meters, resolving issues efficiently. Make outbound calls to notify physicians' offices of any out-of-range test results, ensuring effective communication. This role requires working Monday-Friday and the shifts will be between 8:00am- 6:00pm EST (preferred shift will be considered, but not guaranteed, as staffing is determined by business needs). You're the right fit if: You've acquired 1+ years of experience in customer service' experience in a call center is preferred. Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. You have a High School Diploma or General Education Development (GED). You are a reliable and excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Malvern, PA is $18.17 to $29.08 per hr. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA. #LI-PH1 #LI-OFFICE This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

NHCLV is currently seeking to add another Integrated Services Specialist to our Team! This is not a full job description. Location and hours are according to patient needs and include evening and Saturday hours. Qualifications Must have at least two years' experience in Public Health, Outreach, Social Work or related field. Working knowledge of the PENNIE, CHIP, and the COMPASS benefit application is preferred. Degree in Social Work, Public Health, Public Administration, or similar field from an accredited college or university preferred. Strong oral and written communication skills. Ability to work effectively and professionally in a fast-paced environment. Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations. Must have strong computer skills. Spanish and English bilingual strongly preferred NHCLV offers an excellent benefit package for full-time employment that offers medical, dental, vision, 8 paid holidays, PTO, a 403b Retirement plan and Employer paid Life, STD and LTD after one year of employment. If you have the skills and experience listed and are looking for a great agency to work at where you can make a difference in the community you serve, this might be a great fit for you! Please apply to find out more information. PA Child Abuse, PA Criminal and FBI Clearances.

NHCLV is currently seeking to add another Integrated Services Specialist to our Team! The Integrated Services Specialist provides integrated services to patients with identified needs related to psychosocial needs, medical, behavioral health, and opiate use disorder services. This individual will have the ability to work in collaboration with care teams on cases, assess patients and coordinate integrated services to include screenings, assessment, evaluation of needs, care plan development as needed, and linkage to referrals in the health center and community. This individual serves as an advocate and liaison for and on behalf of patients' rights and benefits associated with Compass/Medicaid applications, Affordable Care Act, PENNIE, as needed along with any other referral system. This is not a full job description. Location and hours are according to patient needs and include evening and Saturday hours. Qualifications * Must have at least two years' experience in Public Health, Outreach, Social Work or related field. * Working knowledge of the PENNIE, CHIP, and the COMPASS benefit application is preferred. * Degree in Social Work, Public Health, Public Administration, or similar field from an accredited college or university preferred. * Strong oral and written communication skills. * Ability to work effectively and professionally in a fast-paced environment. * Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations. * Must have strong computer skills. * Spanish and English bilingual strongly preferred NHCLV offers an excellent benefit package for full-time employment that offers medical, dental, vision, 8 paid holidays, PTO, a 403b Retirement plan and Employer paid Life, STD and LTD after one year of employment. If you have the skills and experience listed and are looking for a great agency to work at where you can make a difference in the community you serve, this might be a great fit for you! Please apply to find out more information. PA Child Abuse, PA Criminal and FBI Clearances.

NHCLV is currently seeking to add another Integrated Services Specialist to our Team! The Integrated Services Specialist provides integrated services to patients with identified needs related to psychosocial needs, medical, behavioral health, and opiate use disorder services. This individual will have the ability to work in collaboration with care teams on cases, assess patients and coordinate integrated services to include screenings, assessment, evaluation of needs, care plan development as needed, and linkage to referrals in the health center and community. This individual serves as an advocate and liaison for and on behalf of patients' rights and benefits associated with Compass/Medicaid applications, Affordable Care Act, PENNIE, as needed along with any other referral system. This is not a full job description. Location and hours are according to patient needs and include evening and Saturday hours. Qualifications Must have at least two years' experience in Public Health, Outreach, Social Work or related field. Working knowledge of the PENNIE, CHIP, and the COMPASS benefit application is preferred. Degree in Social Work, Public Health, Public Administration, or similar field from an accredited college or university preferred. Strong oral and written communication skills. Ability to work effectively and professionally in a fast-paced environment. Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations. Must have strong computer skills. Spanish and English bilingual strongly preferred NHCLV offers an excellent benefit package for full-time employment that offers medical, dental, vision, 8 paid holidays, PTO, a 403b Retirement plan and Employer paid Life, STD and LTD after one year of employment. If you have the skills and experience listed and are looking for a great agency to work at where you can make a difference in the community you serve, this might be a great fit for you! Please apply to find out more information. PA Child Abuse, PA Criminal and FBI Clearances.

AFC Fitness Feasterville is seeking responsible, friendly, and mature individuals to join our Member Services team. Team members will need to be able to multi-task while maintaining a positive attitude! The position requires someone who can thrive in a fast-paced environment. Being a part of the Member Services team allows you to interact with our members regularly. From greeting them at the front desk, answering phones and helping them with point-of-sale purchases, you'll be one of their most important contacts in the club. Health club experience preferred. Candidates must have excellent phone and communication skills, multi-tasking & problem-solving abilities, and must be self-motivated. Must have reliable transportation. Club Automation and VFP experience a plus. Ability to work some nights is required and ability to work some weekends preferred.

AFC Fitness is seeking responsible, friendly, and mature individuals to join our Member Services team. Team members will need to be able to multi-task while maintaining a positive attitude! The position requires someone who can thrive in a fast-paced environment. Being a part of the Member Services team allows you to interact with our members regularly. From greeting them at the front desk, answering phones and helping them with point-of-sale purchases, you'll be one of their most important contacts in the club. Health club experience preferred. Candidates must have excellent phone and communication skills, multi-tasking & problem-solving abilities, and must be self-motivated. Must have reliable transportation. VFP experience a plus.

We are looking for a great personality to add to our member service team at our Mechanicsburg gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds

We are looking for a great personality to add to our member service team at our new CAMP HILL gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds

We are looking for a great personality to add to our member service team at our Harrisburg gym.This position is great for anyone that likes working with people and is looking for part-time work on the evenings and weekends. Shift duties include:-signing people up for memberships-providing great customer service for our members-minimal paperwork and computer requirements-light facility cleaning Requirements:-reliable transportation-ability to lift 45 pounds We are a team of fitness professionals with a passion for helping others and providing the work environment for our employees to flourish! We are positioned in 4 different locations in Central Pennsylvania and have a model that allows fitness professionals to develop their full-time personal training careers. Much of our team is beyond their 4 year anniversary with the company and we believe in upholding the environment that allows fitness professionals to practice their passion and earn a real living while doing it. Positions we hire for: -Personal Training Management & Sales Directors -Personal Trainers We've promoted from within for our middle management and general management positions.

Perform a variety of duties in order to provide food to patients, visitors and staff in a safe and courteous manner focusing on retail food operations. Wait on customers in a courteous manner, prepare food and rings sales on sale system. Essential Job Functions Regular, consistent, on-site, and timely attendance. Food Sanitation and Safety Perform food service related to duties in a manner which meet the established Department of Health standards for sanitation and safety. Practice good hygiene which includes handwashing, wearing hair restraints and personal hygiene. Use gloves as directed for serving food, sanitation and food production activities. Perform routine cleaning assignments. Keep work area and equipment neat and clean. Sign and date cleaning sheets when work complete. Report any equipment malfunctions or unsafe work condition promptly to supervisor. Dispose of garbage correctly and safely. Food storage Store all food safely and in proper locations and according to HACCP policy. Store food in a proper storage container, which is clearly labeled and dated. Check dates on stored items and plan usage accordingly to prevent waste. Utilize food items from storage locations on a FIFO (first in, first out) basis. Inform supervisor when the last item is taken out of inventory to ensure accuracy of par levels. Follow department guidelines for use by dates and expiration dates. Store food and supply items from delivery in proper locations. Food Preparation Prepare food according to recipes and production sheets which meet the department standards for quality, and measure by appearance, taste and temperature and portion size. Correctly produce or portion items on production sheets. Report any discrepancies to the supervisor. Maintain records for production area which may include information about production and usage numbers, yields, and over production/leftovers. Follow proper cooking techniques and methods which include but are not limited to: weighing, mixing, measuring, cutting and combining ingredients. Perform simple mathematical calculations accurately when adjusting recipes, volumes and weights of food products. Operate/utilize a variety of manual, electrical and gas cooking equipment and utensils (such as fryers, grill, mixers, pots, pans, blenders, knives, etc.) as directed by recipes to produce a quality product. Inventory items for the following day and prepare orders. Cash Handling Ensure that customers are charged appropriately for food items and all cash transactions are accounted for in cash register balances. Operate cash register according to procedures for cash handling. Notify supervisor immediately of any difficulty or discrepancies at the register. Accurately program the register for current pricing. Keep record of sales. Document appropriately. Perform transaction in a professional manner and answer customer questions in a kind, courteous manner. Food Service Serve food to customers according to department standards. Use correct portioning tool issued for products. Follow HACCP temperature guidelines for holding foods during service to ensure a safe, high quality product. Take and record food temperate at assigned times. Accurately serve food, in the cafeteria. Perform duties in an efficient and cooperative manner. Keep work station clean. Restock as necessary. Demonstrate customer skills in dealing with patients, visitors and employees. Food Receiving Receive food and supplies from vendors to assure accurate and safe delivery as per the HACCP guidelines. Unload food items from pallets or carts and correctly check off invoice. Alert supervisor to discrepancies. Store all items in correct location and rotate items on a FIFO (first in, first out) basis. Store perishable items in a timely manner and proper location according to HACCP guidelines to ensure food safety. Check dates on products and stored items. Notify supervisor of expired items. Return empty boxes to proper trash location. Food Utility Perform routine cleaning assignments to keep work area and equipment neat and clean. Sign and date cleaning sheets when work completed. Report any equipment malfunctions or unsafe work conditions to supervisor. Dispose of garbage correctly and safely. Other related duties as assigned. Required Qualifications High School Diploma, GED or higher level of education. Preferred Qualifications Food Service Experience Cash handling Serve Safe Certification License, Certification & Clearances Act 34-PA Criminal Record Check from the PA State Police system. Supervisory Responsibilities This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department. Position Type/Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between Independence Health locations. AAP/EEO Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job-related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations. Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x x Extreme Cold x x Heights x Confined Spaces (labeled) x Extreme Noise(>85dB) x Mechanical Hazards x x Use of Vibrating Tools x x Operates Vehicle (company) x Operates Heavy Equipment x Use of Lifting/Transfer Devices X Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x On-Call x Overtime(+8/hrs/shift; 40/hr/wk) x x Travel Between Sites x Direct Patient Care x Respirator Protective Equipment x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x Latex Exposure x x Solvent Exposure x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x Chemicals (direct use) Exposure x x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Climbing Stepstool x x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x x x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x 15# 15# Carry x 10# 30# Transfer/Push/Pull Patients x Seeing Near w/Acuity x x Feeling (Sensation) x x Color Vision x Hearing Clearly x x Pulling/Pushing Objects Overhead x x Reaching Above Shoulder Level x x Reaching Forward x x Lifting Floor to Knuckle x 30# Lifting Seat Pan to Knuckle x 10# 30# Lifting Knuckle to Shoulder x 10# 30# Lifting Shoulder to Overhead x 30# When lift requirement is in excess of 50#, lift assistance (2 person) and/or Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Perform a variety of duties in order to provide food to patients, visitors and staff in a safe and courteous manner focusing on retail food operations. Wait on customers in a courteous manner, prepare food and rings sales on sale system. Essential Job Functions * Regular, consistent, on-site, and timely attendance. * Food Sanitation and Safety * Perform food service related to duties in a manner which meet the established Department of Health standards for sanitation and safety. * Practice good hygiene which includes handwashing, wearing hair restraints and personal hygiene. * Use gloves as directed for serving food, sanitation and food production activities. * Perform routine cleaning assignments. Keep work area and equipment neat and clean. Sign and date cleaning sheets when work complete. * Report any equipment malfunctions or unsafe work condition promptly to supervisor. * Dispose of garbage correctly and safely. * Food storage * Store all food safely and in proper locations and according to HACCP policy. * Store food in a proper storage container, which is clearly labeled and dated. * Check dates on stored items and plan usage accordingly to prevent waste. * Utilize food items from storage locations on a FIFO (first in, first out) basis. * Inform supervisor when the last item is taken out of inventory to ensure accuracy of par levels. * Follow department guidelines for use by dates and expiration dates. * Store food and supply items from delivery in proper locations. * Food Preparation * Prepare food according to recipes and production sheets which meet the department standards for quality, and measure by appearance, taste and temperature and portion size. * Correctly produce or portion items on production sheets. Report any discrepancies to the supervisor. * Maintain records for production area which may include information about production and usage numbers, yields, and over production/leftovers. * Follow proper cooking techniques and methods which include but are not limited to: weighing, mixing, measuring, cutting and combining ingredients. * Perform simple mathematical calculations accurately when adjusting recipes, volumes and weights of food products. * Operate/utilize a variety of manual, electrical and gas cooking equipment and utensils (such as fryers, grill, mixers, pots, pans, blenders, knives, etc.) as directed by recipes to produce a quality product. * Inventory items for the following day and prepare orders. * Cash Handling * Ensure that customers are charged appropriately for food items and all cash transactions are accounted for in cash register balances. * Operate cash register according to procedures for cash handling. Notify supervisor immediately of any difficulty or discrepancies at the register. * Accurately program the register for current pricing. * Keep record of sales. Document appropriately. * Perform transaction in a professional manner and answer customer questions in a kind, courteous manner. * Food Service * Serve food to customers according to department standards. * Use correct portioning tool issued for products. Follow HACCP temperature guidelines for holding foods during service to ensure a safe, high quality product. Take and record food temperate at assigned times. * Accurately serve food, in the cafeteria. Perform duties in an efficient and cooperative manner. Keep work station clean. Restock as necessary. * Demonstrate customer skills in dealing with patients, visitors and employees. * Food Receiving * Receive food and supplies from vendors to assure accurate and safe delivery as per the HACCP guidelines. * Unload food items from pallets or carts and correctly check off invoice. Alert supervisor to discrepancies. * Store all items in correct location and rotate items on a FIFO (first in, first out) basis. * Store perishable items in a timely manner and proper location according to HACCP guidelines to ensure food safety. * Check dates on products and stored items. Notify supervisor of expired items. * Return empty boxes to proper trash location. * Food Utility * Perform routine cleaning assignments to keep work area and equipment neat and clean. Sign and date cleaning sheets when work completed. * Report any equipment malfunctions or unsafe work conditions to supervisor. * Dispose of garbage correctly and safely. * Other related duties as assigned. Required Qualifications * High School Diploma, GED or higher level of education. Preferred Qualifications * Food Service Experience * Cash handling * Serve Safe Certification License, Certification & Clearances * Act 34-PA Criminal Record Check from the PA State Police system. Supervisory Responsibilities * This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department. Position Type/Expected Hours of Work * Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). * Travel may be expected locally between Independence Health locations. AAP/EEO * Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job-related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations. * Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x x Extreme Cold x x Heights x Confined Spaces (labeled) x Extreme Noise(>85dB) x Mechanical Hazards x x Use of Vibrating Tools x x Operates Vehicle (company) x Operates Heavy Equipment x Use of Lifting/Transfer Devices X Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x On-Call x Overtime(+8/hrs/shift; 40/hr/wk) x x Travel Between Sites x Direct Patient Care x Respirator Protective Equipment x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x Latex Exposure x x Solvent Exposure x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x Chemicals (direct use) Exposure x x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Climbing Stepstool x x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x x x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x 15# 15# Carry x 10# 30# Transfer/Push/Pull Patients x Seeing Near w/Acuity x x Feeling (Sensation) x x Color Vision x Hearing Clearly x x Pulling/Pushing Objects Overhead x x Reaching Above Shoulder Level x x Reaching Forward x x Lifting Floor to Knuckle x 30# Lifting Seat Pan to Knuckle x 10# 30# Lifting Knuckle to Shoulder x 10# 30# Lifting Shoulder to Overhead x 30# When lift requirement is in excess of 50#, lift assistance (2 person) and/or Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

$4,000 SIGN ON BONUS Job Summary/Overall Objectives This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests. Essential Job Functions Patient Services Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines. Ensures all quality processes are followed, including temperature standards and portioning guidelines. Takes and records food and equipment temperatures. Communicates menus and serving requirements to staff daily. Ensures POD areas are stocked at the end of meal service. Performs patient satisfaction rounding and reports and addresses any concerns promptly. Retail Services Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership. Monitors temperature, quality, presentation and inventory of prepared foods. Assists with signage, labels, promotions, and nutritional content to customers. Effectively performs POS functions; pulls reports as needed. Can troubleshoot any POS issues and call external support as needed. Performs excellent customer service to customers. Catering and Special Functions Prepares and delivers special function catering. Effectively performs CMS functions for starting and completion of catering. Safety/Sanitation Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety. Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints. Reports malfunctioning equipment to maintenance and/or Manager. Oversees and performs routine cleaning assignments of department. Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas. Has a working knowledge of all equipment utilized in the kitchen setting. Knows how to handle situations when equipment is not working correctly/safely. Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service. Oversees disposal of garbage correctly and safely. Operations Oversight and Communication Orients and oversees training of new employees; assists with maintaining files and training documents. Monitors employee work performance and ensures competency. Assists with performance appraisals and hiring decisions for new hires. Allocates and delegates work to make efficient use of all resources; assists with covering open shifts. Assists with the daily work schedule and denotes any variances for the timekeeper and payroll. Assists in developing clear work objectives and standards to prioritize and focus staff efforts. Provides a positive working environment and leads employees by example. Other duties as assigned. Required Qualifications/Experience High School Diploma or GED, or Higher Level of Education. Six (6) to twelve (12) months related training/experience in the areas related to Food Safety, Customer Service and Mentoring/Coaching in the food industry. Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Basic Math and Keyboard Proficiency. Ability to multi-task and prioritize assignments. Basic working knowledge of computers and office equipment. Flexible, team player, customer service skills Preferred Qualifications/Experience Associate or bachelor's degree in food safety, Customer Service and Mentoring/Coaching in the food industry preferred. Experience in Healthcare setting. License, Certification & Clearances SERV Safe Certified within six (6) months of hire required. Act 34-PA Criminal Record Check from the PA State Police system Position Type/Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations. Equal Employment Opportunity Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Work Environment When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x x Extreme Cold x x Heights x Confined Spaces x Extreme Noise(>85dB) x Mechanical Hazards x x Use of Vibrating Tools x x Operates Vehicle x Operates Heavy Equipment x Use of Lifting/Transfer Devices x x Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x On-Call x Overtime(+8/hrs/shift; 40/hrs/wk) x x Travel Between Sites x Direct Patient Care x Respirator Protective Equipment x x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x x Latex Exposure x x Solvent Exposure x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x Chemicals (direct use) Exposure x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x x Carry x 15# 15# Transfer/Push/Pull Patients 10# 30# Seeing Near w/Acuity x Feeling (Sensation) x x Color Vision x x Hearing Clearly x Pulling/Pushing Objects Overhead x x Reaching Above Shoulder Level x x Reaching Forward x x Lifting Floor to Knuckle x x Lifting Seat Pan to Knuckle ### 30# Lifting Knuckle to Shoulder ### 10# 30# Lifting Shoulder to Overhead ### 10# 30# When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required

$4,000 SIGN ON BONUS Job Summary/Overall Objectives This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests. Essential Job Functions * Patient Services * Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines. * Ensures all quality processes are followed, including temperature standards and portioning guidelines. Takes and records food and equipment temperatures. * Communicates menus and serving requirements to staff daily. * Ensures POD areas are stocked at the end of meal service. * Performs patient satisfaction rounding and reports and addresses any concerns promptly. * Retail Services * Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership. * Monitors temperature, quality, presentation and inventory of prepared foods. * Assists with signage, labels, promotions, and nutritional content to customers. * Effectively performs POS functions; pulls reports as needed. * Can troubleshoot any POS issues and call external support as needed. * Performs excellent customer service to customers. * Catering and Special Functions * Prepares and delivers special function catering. * Effectively performs CMS functions for starting and completion of catering. * Safety/Sanitation * Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety. * Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints. * Reports malfunctioning equipment to maintenance and/or Manager. * Oversees and performs routine cleaning assignments of department. * Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas. * Has a working knowledge of all equipment utilized in the kitchen setting. * Knows how to handle situations when equipment is not working correctly/safely. * Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service. * Oversees disposal of garbage correctly and safely. * Operations Oversight and Communication * Orients and oversees training of new employees; assists with maintaining files and training documents. * Monitors employee work performance and ensures competency. * Assists with performance appraisals and hiring decisions for new hires. * Allocates and delegates work to make efficient use of all resources; assists with covering open shifts. * Assists with the daily work schedule and denotes any variances for the timekeeper and payroll. * Assists in developing clear work objectives and standards to prioritize and focus staff efforts. * Provides a positive working environment and leads employees by example. * Other duties as assigned. Required Qualifications/Experience * High School Diploma or GED, or Higher Level of Education. * Six (6) to twelve (12) months related training/experience in the areas related to Food Safety, Customer Service and Mentoring/Coaching in the food industry. * Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment. * Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. * Basic Math and Keyboard Proficiency. * Ability to multi-task and prioritize assignments. * Basic working knowledge of computers and office equipment. * Flexible, team player, customer service skills Preferred Qualifications/Experience * Associate or bachelor's degree in food safety, Customer Service and Mentoring/Coaching in the food industry preferred. * Experience in Healthcare setting. License, Certification & Clearances * SERV Safe Certified within six (6) months of hire required. * Act 34-PA Criminal Record Check from the PA State Police system Position Type/Expected Hours of Work * Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). * Travel may be expected locally between System locations. Equal Employment Opportunity Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Work Environment When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x x Extreme Cold x x Heights x Confined Spaces x Extreme Noise(>85dB) x Mechanical Hazards x x Use of Vibrating Tools x x Operates Vehicle x Operates Heavy Equipment x Use of Lifting/Transfer Devices x x Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x On-Call x Overtime(+8/hrs/shift; 40/hrs/wk) x x Travel Between Sites x Direct Patient Care x Respirator Protective Equipment x x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x x Latex Exposure x x Solvent Exposure x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x Chemicals (direct use) Exposure x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential - Absolute Necessity. Marginal - Minimal Necessity. Constantly - 5.5 to 8 hours or more or 200 reps/shift. Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift. Rarely - Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x x Carry x 15# 15# Transfer/Push/Pull Patients 10# 30# Seeing Near w/Acuity x Feeling (Sensation) x x Color Vision x x Hearing Clearly x Pulling/Pushing Objects Overhead x x Reaching Above Shoulder Level x x Reaching Forward x x Lifting Floor to Knuckle x x Lifting Seat Pan to Knuckle ### 30# Lifting Knuckle to Shoulder ### 10# 30# Lifting Shoulder to Overhead ### 10# 30# When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Financial Service Rep Department: Ortho Administration Location: Penn Medicine University City- 3737 Market St Hours: Full Time Mon-Friday 8-430pm Summary: + The position of Financial Services Representative is responsible for a broad range of complex billing activities including data entry, payment posting, reconciliation, depositing checks, completing log sheets, accounts receivable functions, billing procedures and accurate record maintenance. Review and take action upon a variety of system-generated status and exception reports related to billing activity, payments, and collections. Train as back-up coverage for other billing areas within the department. + This position will support Orthopedics. Primary duties will include Visco supplementation injection and other ortho related authorizations and scheduling in addition to managing referral reports and preregistration work queues. Responsibilities: + Responsible for rejections, edits, and accounts receivable for specific payer group(s) work queues as assigned. + Initiates and coordinates follow-up activity on assigned accounts with the goal of maximizing reimbursement and ensuring timely cash flow. + Resolves rejections related to, but not limited to, correction of registration, submission of documentation, acceptable Correct Coding Guidelines, timely filing, appeal reviews, verification of duplication claims, maximum benefits, rejections due to precertification/ authorization/referral, provider eligibility and other miscellaneous rejections. + Demonstrates success by achieving acceptable collection rates and days in A/R for each type of insurance payer assigned. - Demonstrates success in completing target level or above averaged number of accounts per week. + Demonstrates knowledge and ability to use third party carrier computerized inquiry systems. + Possess ability to utilize Health System professional billing and hospital patient accounting computerized systems. + Uses worksheets from Microsoft Excel and Word. + Initiates communication with patients and third party insurance representatives to resolve account balances and performs appropriate action in response to the inquiry. + Calls Insurance Companies to verify details of enrollment, benefits and coverage for in-patient, outpatient and office procedures and visits. + Adheres to Health Systems' write-off, discount and adjustment policies. + Prepares reports to assess reimbursement performance. + Maintains updated knowledge and the use of CPUP EPIC APM billing system including, BAR, Registration, PCS, Scheduling and the SMS hospital systems to view account information. + Researches and resolves missing charges. + Maintains knowledge and ability to use SMS for entity EPIC APM, Navinet etc. + Provides back-up coverage OR Schedules accounting for all anesthesia records for charge entry. Picks up charges from various drop off boxes in different areas of the hospitals. + Maintains knowledge of pre-certification to provide back-up coverage. + Performs registrations, charge entry and payment posting as assigned. + Maintains current knowledge of third party carrier regulations. + Non-essential Accountabilities - Maintain systems necessary for proper organization of work. + Organizes work so that in the event of absence someone else can easily identify areas to continue and/or complete work in progress. + Follows workload priority as assigned by the Manager on a daily basis to maximize efficiency. + Adapts to change(s) in workflow to meet the demands of the Department. Demonstrates adaptability by adjusting the workflow to meet current priorities. + Provides back-up coverage for co-workers during absences. + Ability to access accounts via automated systems and websites, UPHS Registration, Navinet, etc. + Reports major insurance practice changes to supervisor as they occur. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + And 3+ years Experience in Accounts Receivable; 1 year of this experience must be in a healthcare billing environment. + Bachelor of Arts or Science (preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 281384