Customer Care Supervisor jobs at Prime Therapeutics

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Bilingual (English/Spanish) Customer Service Representative Salary: $24.50 - $35.61 per hour +10% Bilingual Skill Differential! When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Bilingual Customer Service Representatives for our [City, State] office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Avanza profesionalmente con una compañía que valora la diversidad y la inclusión. Esta oportunidad es ideal para estudiantes, futuros estudiantes y aspirantes que valoran el aprendizaje continuo, ya que nuestros Representantes de Ventas tienen el desafío constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compañía. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia. Si disfrutas trabajar en un ambiente acelerado y competitivo y te apasionan las ventas, esta es tu oportunidad de ser parte de un equipo excepcional. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Qualifications & Skills: Must be fluent in English and Spanish An active P&C or Personal Lines Insurance license is preferred Experience providing outstanding customer service Solid computer and multi-tasking skills Ability to effectively communicate, verbally and in writing Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent #geico600 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. What Makes This Opportunity Exciting? As a Service Representative at GEICO, you'll do more than answer questions- you'll provide reassurance and solutions that make a difference in customers' lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you'll be a trusted partner in delivering world-class service. Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations. Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience. Product Knowledge: Maintain a thorough understanding of GEICO's insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling. Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds-spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility. Professional Growth: Access GEICO's industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills. Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career. Incentives and Recognition: Pay Transparency: The starting salary for a Service Representative is between $27.00 per hour/$54,405 annually and $33.07 per hour/$66,636 annually. Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%! Sign-On Bonuses: $1,500 for active Personal Lines Insurance license holders. Jumpstart Bonus: Receive a $1,000 bonus after completing training and orientation (around five months). Evening Shift Differentials: Earn a +10% pay differential for eligible shifts. Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts. Additional Perks: Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. What We're Looking For: Education: High School Diploma required, College Degree (2-4 year) preferred. Experience: Up to 3 years of prior relevant customer facing and/or service experience. Minimum Requirements High School Diploma (or equivalent) and minimum 2 years of customer facing work experience Or Associates Degree and minimum 1 year of customer facing work experience Or Bachelor's Degree and minimum 3 months of customer-facing experience AND Active Personal Lines license or Property & Casualty license required. Skills: A passion for providing outstanding customer service. Strong interpersonal, communication, and problem-solving skills. Adaptability and attention to detail in a dynamic environment. Ability to prioritize and multi-task, while navigating through multiple business applications. Computer proficiency, including familiarity with Microsoft Office Suite. Flexibility to work evenings, weekends, and holidays as needed. #geico200 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Customer Service Representative - Tucson, AZ Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually *pay is commensurate to experience Onsite in office position At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Increase your earning potential! 10% evening differential for applicable shifts 20% weekend differential for applicable shifts When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Tucson, AZ office. You'll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Qualifications & Skills: 12+ months of contact center or customer facing service experience (preferred) Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent Education/Certifications: An associate's degree or higher (preferred) Active Personal Lines insurance license (preferred) #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Customer Service Representative - Virginia Beach, VA Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Virginia Beach, VA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Salary: Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* Increase your earning potential! 10% evening differential for applicable shifts 20% weekend differential for applicable shifts Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Qualifications & Skills: 12+ months of contact center or customer facing service experience required (preferred) Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent Education/Certifications: A bachelor's degree or higher (preferred) Active Personal Lines or P&C license (preferred) #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms. Primary Responsibilities The Account Manager can expect to focus their work in the following areas: Client Communication Greet clients and guests in a professional, friendly and hospitable manner Answer telephones and direct callers to appropriate member of the firm Respond to client emails in a professional manner Attend client meetings in a technical, supporting, and learning role Client relationship development, including ongoing and regular client contact and communications Client Preparation Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context. Assist advisors and clients in completing application, enrollment and other forms as needed Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments. Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as needed Forward investment checks and enrollment/application forms to necessary broker Administrative Tasks Daily Downloads (Pershing, DST Fan Mail) Review alerts from custodians May buy and sell investments for clients at the advisor's discretion Maintain electronic filing system, clear folders at the COB each day Administer and coordinate client billing process Consistently review accounts for compliance requirements Schedule client meetings with appropriate advisor Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex) Scanning, filing, faxing and collating Place appropriate postage on outgoing mail and send via appropriate boxes Other Open and close the office (locking doors, turning off lights) Maintain kitchen area, stock refreshments and refrigerator Attend team meetings, Investment Committee Meetings and other meetings as necessary In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees Complete special projects as needed Required Qualifications Self-confidence, personal integrity and an understanding of fiduciary responsibility A team player, with strong leadership skills and ability to multi-task and manage time effectively Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience Ability to work independently on assigned tasks as well as to accept direction on given assignments Excellent verbal and written communication skills, and exceptional interpersonal communication skills Sound organizational skills and strong personal computer skills (MS Office Suite) Compensation Pay/benefits are competitive based on industry standards. Salary will be based on experience and industry benchmarks. Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses Perks & Benefits 401(k) with Employer Match Health Insurance (with HSA option) Dental Insurance Vision Insurance Life Insurance Paid Time Off Policy Flexible Spending Account (FSA) Healthy Work/Life Balance Maternity/Paternity Leave Policy About World Investment Advisors World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets1 across 65 offices and 310 team members. Stimulating Environment At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants. Team-Oriented Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities. Why World Investment Advisors? Great company culture with an awesome team-oriented atmosphere! Professional growth opportunities Friendly and collaborative work environment World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different. #LI-GP1 #LI-Hybrid 1As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion. Powered by JazzHR jSwxRhaKE3

VIVA HEALTH, ranked one of the nation's Best Places to Work, is looking for a Supervisor, Care Management, to join our team in Birmingham, AL! VIVA HEALTH knows that nursing is not just a job; it is a calling. If you would like to fulfill your calling in healthcare, check us out! We offer regular hours with no mandatory nights and weekends. This way, you can do what you love at work and can take care of the people you love at home! We also offer a great benefits package, including tuition reimbursement for employees and dependents, 401(K), paid parental leave, and paid day for community service, just to name a few! Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team! The Supervisor, Care Management will provide direct supervision to Care Management staff as assigned. This position will support staff and provide clinical oversight and clear directives of objectives and goals for the assigned team. This role will measure outcomes as directed. This individual serves as the primary liaison between assigned front-line staff and management to communicate the daily activities and departmental progress toward meeting goals. This position may travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured following Company policy. This position will have work-from-home opportunities. REQUIRED: Graduate of a professional program of nursing, ADN/BSN Five years in a clinical setting, acute or post-acute Current RN License in good standing with the State of Alabama Board of Nursing Valid Driver's License in good standing May require significant face-to-face member contact with duties regularly performed away from the principal place of business Willing to submit to vaccine testing and screening Strong professional level of knowledge in the adult population and chronic disease management Excellent written and verbal communication skills Strong organizational and time management skills Ability to manage and direct personnel in a positive and effective manner Good computer and data entry skills Ability to be flexible, adaptable, and able to work effectively in a variety of settings PREFERRED: Knowledge of Microsoft Word and Excel Knowledge of community resources, Medicare and Medicaid regulations Bachelor's degree Certified Case Manager Experience in disease case management, home health care, or care management with SNP population

VIVA HEALTH, ranked one of the nation's Best Places to Work, is looking for a Supervisor, Care Management, to join our team in Birmingham, AL! VIVA HEALTH knows that nursing is not just a job; it is a calling. If you would like to fulfill your calling in healthcare, check us out! We offer regular hours with no mandatory nights and weekends. This way, you can do what you love at work and can take care of the people you love at home! We also offer a great benefits package, including tuition reimbursement for employees and dependents, 401(K), paid parental leave, and paid day for community service, just to name a few! Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team! The Supervisor, Care Management will provide direct supervision to Care Management staff as assigned. This position will support staff and provide clinical oversight and clear directives of objectives and goals for the assigned team. This role will measure outcomes as directed. This individual serves as the primary liaison between assigned front-line staff and management to communicate the daily activities and departmental progress toward meeting goals. This position may travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured following Company policy. This position will have work-from-home opportunities. REQUIRED: * Graduate of a professional program of nursing, ADN/BSN * Five years in a clinical setting, acute or post-acute * Current RN License in good standing with the State of Alabama Board of Nursing * Valid Driver's License in good standing * May require significant face-to-face member contact with duties regularly performed away from the principal place of business * Willing to submit to vaccine testing and screening * Strong professional level of knowledge in the adult population and chronic disease management * Excellent written and verbal communication skills * Strong organizational and time management skills * Ability to manage and direct personnel in a positive and effective manner * Good computer and data entry skills * Ability to be flexible, adaptable, and able to work effectively in a variety of settings PREFERRED: * Knowledge of Microsoft Word and Excel * Knowledge of community resources, Medicare and Medicaid regulations * Bachelor's degree * Certified Case Manager * Experience in disease case management, home health care, or care management with SNP population

The AVP, Healthy Paws Customer Care Lead will develop and execute the company's customer-centric strategies, including optimization of Healthy Paws outsourced customer service functions. This role is responsible for visioning and executing comprehensive, multi-channel experience service strategies to ensure seamless integration across customer service touchpoints. This role also oversees ALL third-party vendor operations, including claims across call and email support channels, ensuring an exceptional customer experience while meeting business goals. This role will drive performance through data, accountability, and continuous improvement initiatives, while also partnering with the Learning & Development team and Quality Assurance team to assist in building a scalable quality assurance program. This role will report directly to the AVP of Quality, Training and Process Excellence. Primary Responsibilities: Strategic Leadership Provide leadership and strategic oversight for all outsourced customer care operations, including call and email support. This includes vendor management, forecasting and capacity planning, NPS and CSAT performance and implementation, and quality assurance. Define and execute a comprehensive, multi-channel customer service and experience strategy aligned with business objectives. Lead collaboration with internal stakeholders across operations, product, technology, and marketing to align customer service strategies with overall business goals. Map and optimize the customer journey across all service touchpoints to reduce friction, improve self-service and enhance customer experience. Operational Oversight Responsible for driving the strategic shift of additional work to vendor partners, with the goal of reducing reliance on internal escalation and streamlining processes for our agent partners. Responsible for ensuring vendor accountability to contractual obligations and reducing costs where applicable. Responsible for owning and reporting on all key performance metrics related to vendor-managed calls, emails and tasks-providing insight into what is being done, why, and how it aligns with the Healthy Paws goals. Develop and maintain strong relationships with third-party vendors to ensure performance targets, SLAs, and KPIs are consistently met or exceeded. Develop, manage, and refine customer experience metrics, including NPS, CSAT, First Contact Resolution (FCR), Average Handling Time (AHT), Abandonment Rate, Wait-Queue Time, and Average Speed of Answer (ASA). Oversee the development and execution of a comprehensive quality and assurance program that evaluates agent performance, customer satisfaction, compliance, and brand alignment. Oversee assistance in forecasting and verifying contract details across outsourced teams to ensure staffing aligns with customer demand and service level targets. Transformation and Innovation Lead initiatives to enhance the customer journey through process optimization, automation, technology adoption, and quality improvements. Drive innovation and transformation strategies in partnership with business and IT teams to ensure seamless integration of digital tools and channels. Leverage data and analytics to uncover customer insights, measure success and identify continuous improvement opportunities. Talent Development Lead, mentor, and develop internal teams responsible for vendor management and quality assurance. Lead, mentor and develop talent to support customer experience organization. 5+ years insurance industry experience focused on customer-facing experiences and operations, preferred. Bachelor's degree required. Experience in leading cross-functional transformative initiatives, including process development and improvement, with the ability to manage multiple projects simultaneously. Proven track record in delivering operational excellence and value to internal and external customers. Proven track record in developing talent including but not limited to developing training plan based on individual and business needs. Ability to lead change by understanding the business vision and strategy and developing and executing tactical objectives. Ability to influence key operational and technology decisions through personal integrity, expertise, and business acumen. Collaborative leadership style with a focus on outcomes and innovation.

We are looking to add a Team Lead role on the PC Client Service Team in Minneapolis, MN. This is a great opportunity for someone looking to develop and grow their career in a leadership pathway. Team Lead responsibilities can apply to an AVP, PC; Sr. Client Service Consultant, PC; or Client Service Consultant, PC. Following are the primary Team Lead responsibilities: Lead and motivate team by: Ensuring right talent is in the right role for the success of the organization, which may include hiring and terminating employees. Coaching and counseling team members on areas such as workflow, process and procedure, customer service and client consulting. Preparing and conducting performance feedback that defines future goals and objectives and holds employees accountable. Fostering a high-performance culture by supporting career development and advancement for team members. Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets. Participate in compensation decisions for team members, as applicable. Facilitate regularly scheduled meetings to foster teamwork. Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally. Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures. Provide back-up assistance for team members, as necessary. Qualifications: Education: High school diploma; college degree preferred. Licensing: Active state specific Property Casualty Insurance agent's license required or the ability to acquire license within three months of hire. Experience: Minimum 5+ years customer service, underwriting, or risk management experience in the insurance industry. Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively. Here's a little bit about us: In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey! Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow. 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for. Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first. Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you. DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish! Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing. Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?! Holmes Murphy & Associates is an Equal Opportunity Employer.

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

About the Role We are looking for a highly skilled and experienced operational leader to play a critical role in the refinement, design and integration of Customer Service strategies and programs. Reporting to the Senior Vice President of Sales and Service, this person will direct and oversee the customer service operation at Matic. Responsibilities Create and communicate an overall vision for service and retention within the Agency, setting goals and recommending improvement plans based on trends Evaluate, refine and develop processes and procedures to drive maximum performance of the Customer Service and Retention teams Manage medium to large projects and initiatives that drive efficiency and effectiveness Work directly with our Agency Operations, Workforce Management, and Sales teams to effectively implement cross-functional programs Develop service level standards focused on issue resolution and response times Implement systems that capture and report on service metrics including customer feedback Be involved with potential E&O customer escalations Provide feedback to Training, QA and Sales Requirements Bachelor's degree in a business or finance related field is preferred A minimum of five years of related experience required, with prior management experience in insurance sales, service or underwriting with increasing levels of responsibility preferred Property & Casualty or Personal Lines license is required Proven track record of leading highly effective teams and driving results Strong analytical skills, service and contact center technology acumen, and ability to synthesize large amounts of data to determine and direct meaningful change in the business Ability to work well under pressure, to prioritize and deliver business results Excellent interpersonal skills; strong verbal & written communicator w/an ability to be effective in a business-to-business setting and to all levels of executive leadership Must be able to travel up to 15% of the time How Matic Stands Out Career advancement - we have a culture that focuses on internal promotion and career growth. You have an ownership stake - all Maticians receive Matic stock options Unlimited Paid Time Off Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution 401(k) Retirement Plan Continuing education, licensing and professional development paid for by Matic A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar About Matic Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more. We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

The Manager of Group Customer Care oversees all aspects of group voluntary benefits insurance administration: new group onboarding, electronic data interchange (EDI), account management, claims customer service, billing, payment processing, coverage termination, and other administrative processes. This role ensures efficient administration of various group voluntary insurance products, leading a team dedicated to delivering exceptional service to internal stakeholders and external customers. This role is responsible for the day-to-day operations within the group division, supporting customers through all phases of operations from implementation and file transfer setup to billing, payment processing, and ongoing account management. The Manager's key objective is to ensure the team provides comprehensive assistance and exceptional customer service that aligns with the company's service standards and objectives. Beyond operational oversight, the Manager of Group Customer Care must uphold Atlantic American Corporation's Mission, Vision, and Values by fostering internal partnerships and demonstrating customer service excellence. Strong communication skills, both verbal and written, are essential, along with expertise in technology tools, analytics, and problem-solving. A thorough understanding of group health and life insurance products, compliance requirements, and industry principles is critical to driving efficiency and service excellence. Key Responsibilities: Operational Oversight: Manage day-to-day operations of group policy administration, billing, customer service, account management and claims inquiries to ensure adherence to company policies, regulatory requirements, and service level agreements. Ensure timely and successful service delivery to internal and external customers. Team Leadership: Lead and mentor team members. Foster a culture of collaboration, continuous improvement, and customer-centricity. Develop long-lasting, trusted-advisor relationships with plan administrators and key customer stakeholders. Training and Development: Develop training programs and resources for new hires as well as ongoing skills enhancement for current team members. Ensure the team is equipped with necessary technical knowledge and customer service skills to exceed customer expectations. Process Improvement: Identify opportunities to streamline operations, enhance efficiency, and improve quality through process redesign, automation, and implementation of best practices. Financial Management: Oversee financial transactions related to premiums, claims payments, and reimbursements. Ensure accuracy, compliance, and efficient funds management. Customer and Agent Support: Collaborate closely with customer service teams to resolve escalated issues, provide guidance on complex cases, and ensure timely resolution of customer and broker inquiries. Deliver strong and strategic relationship management, communication, and reporting. Identify and remediate issues. Policy Support: Work closely with underwriting teams to review and assess policy applications, endorsements, and renewals. Ensure accuracy and compliance with underwriting guidelines. Risk Management: Monitor and assess operational risks, develop mitigation strategies, and implement controls to safeguard company assets and maintain regulatory compliance. Qualifications: Minimum two to four years of experience in Group Insurance operations Three or more years of experience leading insurance operations with a focus on group life and health products Bachelor's degree in Business Administration, Insurance, Finance, or related field (Master's degree preferred) Strong understanding of the life and health insurance industry, insurance policies, claims processing, underwriting, risk management principles, privacy, and regulatory compliance Experience in leading cross-functional teams and managing operations to drive efficiency and exceptional customer service in a complex operational environment Demonstrated expertise training, developing, coaching, and mentoring a diverse team Experience in process improvement and workflow optimization using process-improvement methodologies such as Six Sigma or Lean is preferred Skills: Analytical Skills: Strong analytical skills with the ability to interpret data, identify trends, make data-driven decisions, analyze performance metrics, and implement strategies for improvement Attention to Detail: Exceptional attention to detail to ensure accuracy in processing and documentation Communication: Excellent verbal and written communication skills, ability to interact effectively with internal and external stakeholders, strong negotiation and conflict resolution skills Process improvement: Demonstrated experience improving processes and driving efficiency Time Management: Ability to handle multiple tasks efficiently, prioritize work, and manage time, people, and projects efficiently in a high-volume environment Leadership and Organizational Skills: Proven ability to effectively influence others and resolve client and technical issues Technical Skills: Proficiency with Microsoft Office Suite particularly Excel (VLOOKUP & Pivot Tables), Word, PowerPoint, Outlook, and Teams Integrity: Strong commitment to ethical standards in healthcare billing and fraud prevention Adaptability: Flexibility to adapt to changing industry trends, company policies, and stakeholder needs Collaboration: Ability to work collaboratively with internal and external stakeholders Customer Service: Superior customer service skills and commitment to excellence

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

Job Description BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards. We are seeking a dedicated Commercial HVAC Service Supervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary. Main Job Duties: Lead and support a team of Service Technicians in the field. Repair, maintain & install commercial HVAC equipment Check on accounts and inspect work being performed Provide field service reports to the Operations Manager Oversee service projects from start to finish Take calls after hours and weekends as necessary. Ensure projects are completed on time, within budget, and meet planned gross profit goals. Ensure compliance with all codes, standards, and safety regulations. Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed. Our Benefits: 88% Employer Covered Medical & Dental Insurance for Employee 88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service 25% 401K Match with an Annual Discretionary Gift Company-paid life insurance 9 Paid Holidays throughout the year Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service Company take-home vehicle and fuel card Company credit card for operations use Pay Scale: $45-$60 per hour, depending on experience Required Qualifications: HS diploma or equivalent Associate degree or Technical/Business training is a plus 7+ years of hands-on commercial HVAC experience EPA Universal and 508 certifications are required A2L refrigeration knowledge is a plus Managerial experience is preferred Ability to plan, prioritize, and direct complex projects and teams. Excellent leadership, problem-solving, and communication skills. Commitment to outstanding customer service and long-term relationship building.

FLSA Status: Exempt Department: Health Services Reports To: Manager, Utilization Management The Supervisor of Utilization Management (UM) is responsible for the direct oversight of daily operations of utilization management activities, providing assistance with the development and implement of new programs and related workflows, policies, procedures for all lines of business, and serving as a resource for internal departments, members, providers, delegates, and community partners. In addition, the Supervisor of UM is responsible for supervising nurses and coordinators to ensure that all administrative UM processes are performed in accordance with all applicable state and federal regulatory requirements, SCFHP policies and procedures and business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. 1. Collaborate with the Manager of Utilization Management to implement and supervise all UM processes for continuous and sustained compliance with all applicable state, federal and NCQA regulatory requirements, SCFHP policies and procedures and general business requirements including key performance indicators of MCAS, HEDIS, and CMS Stars for all lines of business. 2. Monitor and provide continuous analysis and quality monitoring of all policies and procedures to evaluate UM staff and delegate performance and ensure regulatory compliance, including the development and implementation of effective, measurable corrective action plans to meet targeted strategic outcomes. 3. Ensure the integration of UM operations such as prior authorization, concurrent review, Transitional Care Services (TCS), and discharge planning into other internal and external teams/departments including Quality & Process Improvement, Case Management, Community Based Programs, Pharmacy, and Behavioral Health. 4. Perform oversight and assignment of caseload across various utilization management functions including routine and ad hoc audits and monitoring of corrective action plans. 5. Establish and maintain effective interpersonal relationships with all SCFHP staff, members and/or their authorized representatives, providers and other program or agency representatives. 6. Resolve or facilitate resolution of problematic and/or complex issues by escalating to appropriate management/leadership person. 7. Ensure Utilization Management Committee preparedness. 8. Attend off-site meetings, events, or facility census review as necessary. 9. Perform other related duties as required or assigned. SUPERVISORY/MANAGEMENT RESPONSBILITIES Carries out supervisory/management responsibilities in accordance with the organization's policies, procedures, applicable regulations and laws. Responsibilities include: 1. Recruiting, interviewing, and hiring. 2. Developing a high performing department culture and staff. This includes setting the standard for staff/peers and motivating employees to maximize organizational goals and objectives. 3. Effectively assimilating, training and mentoring staff and (when appropriate), cross training existing staff and initiating retraining. This includes coaching to help increase skills, knowledge and (if applicable) improve performance. 4. Setting goals and planning, assigning, and directing work consistent with said goals. This includes responding to employees' needs, ensuring they have the necessary resources to do their work. 5. Appraising performance, rewarding and disciplining employees, addressing complaints and resolving issues. This includes providing regular and effective feedback to employees and completing timely and objective performance reviews. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. * Unrestricted professional RN licensure in the state of California. (R) * Minimum two years of progressively responsible experience in a supervisory or lead capacity in case management, utilization management, discharge planning and/or quality improvement in a managed care related setting. (R) * Understanding and/or experience with Utilization Management. (R) * Must be knowledgeable of DHCS, CMS, DMHC regulations and NCQA Population Health Management standards. (R) * Ability to consistently meet accuracy and timeline requirements to maintain regulatory requirements. * Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word, Excel, and specific case management programs. (R) * Ability to use a keyboard with moderate speed and high level of accuracy. (R) * Excellent written, verbal, and interpersonal communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, members, providers and outside entities over the telephone, in person or in writing. (R) * Ability to comply with all SCFHP policies and procedures. (R) * Ability to think and work under pressure and effectively prioritize and complete tasks within established timeframes. (R) * Ability to assume responsibility and exercise sound judgment when making decisions within the scope of this position including performing job safely and within respect to others, to property and to individual safety (R) * Maintenance of a valid California Driver's License and acceptable driving record in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R) PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: * Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) * Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) * Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) * Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) * Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) * Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels.

As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service. Job Description POSITION SUMMARY: Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands PERFORMANCE GOALS: · This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas o Review reports/data on processes occurring in the lab for clients and other stakeholders o Help build, validate and implement SOPs for new services o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab. · This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking Submitting samples for quality testing and making decisions of resulting quality based on these results Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance. Within their own team a supervisor is responsible for o Prioritizing daily tasks Making decisions about the course of action to be taken in processing a sample o Resolving routine conflicts and issues Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS. o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules. o Documenting deviations and overseeing event resolutions in the QMS system Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage Troubleshooting processing issues including ones related to poor cell growth and culture contamination Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training Qualifications COMPETENCIES: Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation. Must be well-organized Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail. · Works independently with minimal supervision. QUALIFICATIONS: Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations. Masters degree in a life science is preferred Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories. Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff. Additional Information All your information will be kept confidential according to EEO guidelines.

As the Head of Customer Experience, you will play a pivotal role in ensuring a seamless customer journey, building strong relationships with internal customers, overseeing the customer service team to include inside sales, technical support, and vendor support, and implementing strategies to improve profitability and operational efficiencies within the organization. Your expertise in managing and motivating teams, coupled with your passion for creating exceptional experiences, will be essential for success in this role. Responsibilities: Act as a primary point of contact for internal customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. Oversee and manage the customer service team, providing guidance, coaching, and support to ensure exceptional service delivery. Develop, implement, and lead training programs to equip client-facing contacts with the necessary skills and knowledge to excel in their roles; hold regular and recurring team meetings focused on processes, pain points, and potential improvements. Collaborate with cross-functional teams to create and implement a strategic plan for improving customer experience, with a focus on increasing customer satisfaction and loyalty. Identify process gaps, bottlenecks, and areas for improvement within the customer experience journey, and develop and implement solutions to enhance profitability and operational efficiency. Monitor key performance indicators (KPIs) and develop metrics to assess team performance, customer satisfaction, and operational efficiency levels. Provide regular reports to senior management. Stay up to date with industry trends and best practices, and proactively recommend innovative approaches to continuously enhance customer experience. Foster a culture of continuous improvement by promoting teamwork, employee engagement, and the regular sharing of ideas and best practices; regularly evaluate learning programs and onboarding process and update both to incorporate new technologies, best practices and address emerging customer issues. Bachelor's degree in Business Administration, Marketing, or a related field. A Master's degree is preferred. 8+ years proven experience in leading, managing, and developing a high-performing customer service team in a fast-paced environment. Strong understanding of customer experience principles and best practices, with a demonstrated track record of implementing process improvements to drive customer satisfaction and profitability. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Analytical mindset with the ability to leverage data and metrics to make informed decisions and optimize performance. Exceptional leadership abilities, including the ability to inspire and motivate a diverse team to achieve goals and objectives. Strong organizational skills, with the capacity to manage multiple priorities and work under tight deadlines. Proficient in using CRM systems, customer feedback tools, and MS Office Suite.

Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: The Policy Holder Services Supervisor will oversee a team of Policyholder Services staff as well as service agents, policyholders, and providers and may assist other departments in making policy changes. To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes. Duties and Responsibilities: Help promote a company culture that encourages top performance and high morale. Oversee production, reporting, and planning for Policy Holder Services. Work with department director and upper management to determine values, mission, and plan for short and long-term goals. Identify and address problems and opportunities for the department. Enforce established guidelines and procedures. Support worker communication with the management team. Efficiently organize daily tasks and shift priorities when needed to meet deadlines. Respond to team inquires in the expected turnaround time. Delegate and assign work to the team. Assist with creating, updating, and standardizing operating procedures within the department. Process repetitive payment system checks, and contract maintenance. Approve timecards. Minimum Qualifications: High School Graduate or equivalent (GED); education in insurance, healthcare, business administration or equivalent relevant experience preferred. Knowledge, Skills and Abilities: 3-5 years of insurance industry experience. At least 2 years of experience in a supervisory and/or management role. Experience with general insurance, and production experience in the relevant industry. Excellent performance improvement and operations strategy. Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to make procedural decisions and judgments on sensitive, confidential issues. Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel. Strong data and records management skills. Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Key Objective: Responsible for leading a team of billing specialists in our Philadelphia office and assist in the oversight of our offshore processes to ensure timely and efficient collection of U.S. Producer Billed insurance premium and providing best in class customer service. Responsibilities: Manages the collection lifecycle to ensure receivables are collected within established timeframes, and all escalation procedures are followed by specialists. Assist in redesign of team alignment and work assignment for onshore and offshore teams. Establish productivity metrics for all team members and performance reporting. Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team. Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools. Act as a liaison to top broker contacts and relationship managers to identify any billing related issues and work to improve our broker partnerships. Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate. Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing. Conduct weekly meetings with offshore managers to review productivity reports, identify and analyze trends, identify training needs, and provide training solutions. Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions. Provide leadership and direction to onshore and offshore teams . Ensure staff understands, accepts, and supports their role in achieving CSSC goals. Function as a liaison between our offshore team and CHUBB business leaders. Provide support, direction, and answer questions or concerns from our business leaders. Conduct meetings with our business partners to address receivables trending, escalate issues to resolution or enhance processes and procedures. Travel to India, if necessary. Bachelor's degree in Finance, Accounting, or equivalent work experience. Prior supervisory experience in a financial services company is preferred. Excellent verbal and written communication skills with a demonstrated ability to effectively communicate and influence people at all levels of the organization. Demonstrated ability to effectively manage multiple tasks and diverse work priorities. Superior organizational skills Capable of analyzing financials and using findings to improve results. Energetic and easily adaptable to change. Understanding of insurance principles, underwriting functions, and processing workflow is highly desired