Coordinator jobs at Penn Medicine Princeton Health - 36 jobs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Coordinator CPUP Department: Otorhinolaryngology Location: Hospital of the University of Pennsylvania- 3400 Spruce St **Hours:** Full Time Summary: + The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff Responsibilities: Oversight and Lead Responsibilities + Independently owns, prioritizes and initiates implementation of assigned work functions + Serves a point of escalation for Admin Services team. + Participates in and supports select projects to be determined by leadership + Evaluates and manages workload distribution of the Admin Services staff + May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs Clinical Duties + Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. + Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. + Ensures diagnostic testing and other evaluations are completed before visit if applicable. + Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. + Schedules required procedures and OR/Lab for patients at provider's direction. + Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. + Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure + Processes medication refill requests, triaging to appropriate clinical staff. + Coordinates and schedules cases with medical equipment representatives as required. + Completes medication authorizations and obtains prior authorizations for procedures. + Obtains medication pricing and coverage information for patients. + Initiates Tier 1 prescription exemptions as needed. + Schedules tests, procedures, and other clinical follow-up services as requested by the providers. + Completes medical records requests. + Handles all patient correspondence, including my PennMedicine messages Admin Duties + Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. + Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. + Maintains physician Epic template. + Attends and take minutes in meetings when necessary. + Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. + Updates CVs in FEDs. + Create/Edit and distribute letters per attending physician direction. + Coordinates submission and approval of journal articles and permissions as directed + Coordinates visits for visiting scholars. + Coordinates visits and interview schedule for the recruitment of faculty + On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties + Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis + Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. + Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. + Ensures all pre-registration items are completed to allow for timely and complete billing Research Related Responsibilities + Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. + Schedule follow up studies as directed by the trial protocol. + Coordinate submission and approval of journal articles, manuscripts and permissions as directed. Special Projects + Training of staff and mentoring new team members + Update of procedural manual + Special assignments in regards to fellowship etc + Subject Matter Expert in specific area(s) + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Bachelor of Arts or Science (preferred) + Previous experience in an executive staff support or program development role We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 289866

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + The Phlebotomy Education and Quality Coordinator would be responsible for creating and maintaining an effective phlebotomy training program that encompasses all aspects of phlebotomy operations including initial and ongoing training and education. In addition, the coordinator would be responsible for conducting technical competencies for all new and current phlebotomists (inpatient and outpatient) and continuing education training for existing employees, such as doctors, nurses, and medical assistants. Responsibilities: + Develop and implement phlebotomy education program for phlebotomist, nursing, physicians and medical assistants, that include the maintenance of training materials. + Performs didactic and competency training. Keeps current with phlebotomy workflows and updates training materials accordingly. + Training and onboarding new phlebotomy staff, ensuring compliance and regulatory requirements aligned with organization's goals and expectations. Provides manager with new employee evaluation post training. + Address any issues or concerns related to phlebotomy education and participates in quality improvement initiatives. Coordinate and work with other departments for educational needs. + Organize workshops, seminars and other educational events. Facilitates continuing education on behalf of the phlebotomy department. + Meets with the manager and supervisors to review current events, staff issues and department educational needs. - Keeps an organized calendar to manage training schedules, developing curricula, maintain records for compliance and quality assurance purposes. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: + Certification as PBT or MLA by the Board of Certification PBT (ASCP) or MLA (ASCP) is required. + Valid Driver's License within the state the employee has residence is required. Education or Equivalent Experience: + H.S. Diploma/GED + Phlebotomy Training Program Diploma is required. + 4+ years of prior Phlebotomy experience in an outpatient and inpatient setting is required. + 4+ years of prior experience with Microsoft office is required. + Prior experience training Phlebotomist is required. + Prior experience with the Laboratory Information systems is required. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302561

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Coordinator CPUP Department: Cardiac Electrophysiology Location: Hospital of the University of Pennsylvania- 3400 Spruce St (Clifton Center of Medical Breakthroughs) Hours: Full Time Summary: + The Administrative Coordinator for the Director of the Electrophysiology Program at HUP is responsible for supporting a heavy volume clinical practice. The incumbent will provide expertise in administrative and project coordination, communications, and event management. The Administrative Coordinator is a key point of contact for important clinic operating functions such as responsible for all patient care responsibilities from scheduling patient office visits in multiple locations, coordinating and scheduling EP lab procedures, to communication back to the referring physician for the EP program director. Managing the epic schedule for multiple locations and calendars. Implementation and management of follow-up items from meetings, and maintaining administrative oversight of meeting schedules in a highly dynamic and complex setting. Programmatic responsibilities as assigned. Tech savvy individual with high organizational skills, excellent communication skills, follow through, and critical thinking. Leadership capabilities. Very heavy call volume practice. Cross covering additional physicians in the practice, as needed. Makes travel arrangements and prepares travel advance and expense reports, reconciles travel documents and requests reimbursements. + The Administrative Coordinator manages routine office administrative functions, as well as provides high-level programmatic support as needed. Assists the Electrophysiology Program at the University of Pennsylvania Health System in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. + This position is an advancement for an Administrative Assistant that is looking for the next step in his/her career that likes complexity and high work volume. Responsibilities: Oversight and Lead Responsibilities - Independently owns, prioritizes and initiates implementation of assigned work functions - Serves a point of escalation for Admin Services team. - Participates in and supports select projects to be determined by leadership - Evaluates and manages workload distribution of the Admin Services staff - May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. - Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. - Ensures diagnostic testing and other evaluations are completed before visit if applicable. - Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. - Schedules required procedures and OR/Lab for patients at provider's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. - Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure - Processes medication refill requests, triaging to appropriate clinical staff. - Coordinates and schedules cases with medical equipment representatives as required. - Completes medication authorizations and obtains prior authorizations for procedures. - Obtains medication pricing and coverage information for patients. - Initiates Tier 1 prescription exemptions as needed. - Schedules tests, procedures, and other clinical follow-up services as requested by the providers. - Completes medical records requests. - Handles all patient correspondence, including my PennMedicine messages Admin Duties - Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. - Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. - Maintains physician Epic template. - Attends and take minutes in meetings when necessary. - Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. - Updates CVs in FEDs. - Create/Edit and distribute letters per attending physician direction. - Coordinates submission and approval of journal articles and permissions as directed - Coordinates visits for visiting scholars. - Coordinates visits and interview schedule for the recruitment of faculty - On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties - Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Ensures all pre-registration items are completed to allow for timely and complete billing Research Related Responsibilities - Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. - Schedule follow up studies as directed by the trial protocol. - Coordinate submission and approval of journal articles, manuscripts and permissions as directed. Special Projects - Training of staff and mentoring new team members - Update of procedural manual - Special assignments in regards to fellowship etc - Subject Matter Expert in specific area(s) - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Bachelor of Arts or Science (preferred) + Previous experience in an executive staff support or program development role We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300381

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Administrative Services Coordinator CPUP **Department:** Med Outpatient CA HUP CHOP **Location:** Hospital of the University of Pennsylvania - 3400 Spruce St **Hours:** Mon-Fri office hours **Summary:** + The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff **Responsibilities:** + Oversight and Lead Responsibilities: Independently owns, prioritizes and initiates implementation of assigned work functions. Serves a point of escalation for Admin Services team. Participates in and supports select projects to be determined by leadership. Evaluates and manages workload distribution of the Admin Services staff. May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs. + Clinical Duties: Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable. Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. Schedules required procedures and OR/Lab for patients at provider's direction. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure Processes medication refill requests, triaging to appropriate clinical staff. Coordinates and schedules cases with medical equipment representatives as required. Completes medication authorizations and obtains prior authorizations for procedures. Obtains medication pricing and coverage information for patients. Initiates Tier 1 prescription exemptions as needed. Schedules tests, procedures, and other clinical follow-up services as requested by the providers. Completes medical records requests. Handles all patient correspondence, including my PennMedicine messages. + Admin Duties: Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. Maintains physician Epic template. Attends and take minutes in meetings when necessary. Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. Updates CVs in FEDs. Create/Edit and distribute letters per attending physician direction. Coordinates submission and approval of journal articles and permissions as directed Coordinates visits for visiting scholars. Coordinates visits and interview schedule for the recruitment of faculty On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc. + Billing Duties: Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Ensures all pre-registration items are completed to allow for timely and complete billing. + Research Related Responsibilities: Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. Schedule follow up studies as directed by the trial protocol. Coordinate submission and approval of journal articles, manuscripts and permissions as directed. + Special Projects: Training of staff and mentoring new team members. Update of procedural manual. Special assignments in regards to fellowship etc. Subject Matter Expert in specific area(s). **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 5+ years Medical office experience, or 5 years of customer service experience (Required). + Related clinical office experience (Required) + Prior customer service or insurance verification experience in a healthcare setting preferred. + A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience. + Previous experience in an executive staff support or program development role preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294768

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Department Coordinator **Department:** Path Admin **Location:** Hospital of the University of Pennsylvania- 3400 Spruce St **Hours:** Mon-Fri office hours typically 8:30am-4:40pm or 8:30am-5pm per department needs - Full time on site **Summary:** + Working under the general supervision of the COO & Senior Director of Clinical Operations, the Department Coordinator is responsible for complex administrative functions associated with the Pathology and Laboratory management team. This support includes oversight of daily administrative operations and coordination including planning meetings and events, ensuring regulatory compliance, finance/expense management support and developing & maintaining departmental training content, resources and e-sites. Candidate must have effective interpersonal skills, be able to establish good working relationships, collaborate with a network of employees at all levels in the organization, be able to foster cooperation in others and be a creative problem-solver. The Department Coordinator is also responsible for providing high-level support by preparing reports, presentations, handling information requests, scheduling needs, managing confidential information and other needs as required. The incumbent must possess the ability to work with some degree of autonomy, but must also interact and function as a part of the administrative support team. **Responsibilities:** + Manages all calendar scheduling for COO & Sr. Director of Clinical Operations. Ensures all logistics are complete and confirmed. Provides background material/documentation for meetings and sends reminders of meetings to participants. + Collects and compiles data and other materials for reports, presentations, budgets, correspondence and board reports. Collates and assembles reports and documents as required. Provides meeting summaries/minutes. + Attends meetings as required, participates on committees as requested and provides necessary follow-up support to advance initiatives that support operations. + Drafts and edits Microsoft Office presentations, scripts, talking points, leadership messages and other communications as it relates to both internal and external outreach. Ensures messages are appropriately written for targeted audiences. + Plans, edits, and writes content for a variety of internal communications mediums, such as staff intranet, newsletters or regular email bulletin. + Ensures internal communication messages are consistent across all mediums and for different departments of the organization. + Generates reports and gathers data for leadership. Synthesize data into digestible formats for the requester. Manage the process for generating and distributing detailed turnover reports. + Assist with compliance efforts: follow up directly with managers and employees regarding non-compliance. Work collaboratively with corporate compliance as needed. + Process invoices and assist with other budgetary responsibilities. Order office supplies. + Coordinate entity policies in conjunction with corporate human resources. Responsible for tracking expired policies and preparing policies for signature. Post policies on appropriate platforms. + Serve as the point of contact for department scheduling. Secure conference rooms and catering and maintain correspondence related to meetings and events. Point of contact for email and print correspondence. + Serve as backup for Executive Assistant for the department Chair. Partner with EA to provide support for the Chair as needed. **Education or Equivalent Experience:** + Bachelor of Arts or Science (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 303058

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Program Coordinator **Department:** Cardiac Electrophysiology **Location:** Hospital of the University of Pennsylvania- 3400 Spruce St (Cardiac Electrophysiology) **Hours:** Full Time Summary: + The Cardiac Electrophysiology program coordinator is responsible to provide optimal patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiple specialties and ancillary departments within UPHS. Will work very closely with the Director of Cardiac Electrophysiology, the Senior Program Manager, Supervisor of Administrative Support, and Executive Assistant. Assist Director in formulating and executing strategic plans to realize program objectives. Will provide administrative support for faculty members of the Division. Support includes but is not limited to independent project work, calendar management, document preparation/distribution. Referring physician's liaison. Expedite VIP or Urgent appointments and touch base with the patient; coordinate urgent testing, genetic testing requests. Schedule cardiac ablations and any overflow of patients, schedule with other physicians within cardiac EP. + Will manage 5-7 direct reports. Cross cover additional administrative support staff, supervisor and senior program manager. Onboarding and offboarding of staff. Performance evaluations, performance management and employee relations. + Will provide support in administrative and project coordination, communications, and event management. Work with marketing, development office, donors, industry for events/projects related to the cardiac EP program. + Will handle observer ships, visiting scholars, J1 and H1B visas for research fellows. Follow UPHS and UPENN policies. + She/he will serve as the subject matter expert in cardiac electrophysiology procedures. + Will provide high-level support by preparing reports, presentations, handling information requests, scheduling needs, managing confidential information, national and international travel arrangements, Concur reimbursements, QGenda management, and other needs as required. + Employee will ensure that all patients seeking elective services are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). + The position will coordinate elective services within the service lines and be responsible for all operational and reporting for the departmental services. Coordination among physician teams is required to ensure proper scheduling of services to be performed. When applicable coordinates with the prior authorization staff to verify benefits and obtain any necessary authorizations before scheduling procedures. + Maintains Epic in-basket and my PennMedicine to ensure timely response to all inquiries. Manages Work Queues specific to dept. Manages Penn Symphony. Documents all patient communications in EPIC to keep all abreast of patient status. + Logs in Avaya system and answer patient calls; monitors administrative support log ins and communicates with supervisor for adequate staffing. + The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. + Critical Thinking: takes ownership of issues as they arise and troubleshoots for resolution. Works independently and proactively to address concerns raised - escalating issues to management as needed and appropriate. Responsibilities: + · + Perform secretarial duties, including coordination of transcription using EPIC and / or dictation. + Provide extensive and complex administrative support to the director of cardiac EP. + Schedule meetings, dinner conferences, special lectures. Prep meetings. Gather, organize and disseminate materials for lectures. Collaborate with marketing and + Making changes to daily and master schedules in EPIC and maintaining the physician's patient schedules in EPIC + Tracking the timely return of completed documents + Printing letters on letterhead and retrieving signatures from physicians + Preparing documents for mailing + Receive physicians' mail, labs, and reports + Organize and arrange schedules for faculty. Update and maintain all aspects of the EPIC scheduling system + Working with MD's, APPs and senior program manager to create and maintain current schedule templates + Create a list of referring providers and their phone number, for the director of cardiac EP in reference to procedure patients and remind him the procedure schedule the day before. + Help facilitate vendor's questions and requests for meetings and in-services + Generating bump lists and printing discrepancy reports, if necessary + Back up for onboarding/offboarding physicians + Screen inquiries, answer telephone calls; respond to inquiries and provide information as appropriate + Receive and assist visitors, referring them to the appropriate individuals + Index and file correspondence, records and reports + Calendar management and arrange national and international travel and meetings + Updates CV, Biosketch, publication list utilizing PubMed and/or Scopus, etc. + Retrieve and copy articles/references for physicians, as needed. + Create donor binders specific. + Exercise considerable judgment, creativity and analysis in designing, interpreting and implementing office procedures to maintain smooth, continuous operations of the office. + Maintain strictest confidentiality + Continually assesses operating procedures and proactively implements action to assure ongoing quality improvement. + Resolves all patient complaints. Monitor and respond to patient surveys. Implements action to minimize recurrence. + Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and assists in problem solving in daily operational activities of staff. + Communicates regularly and acts as a resource to office staff regarding the practice, the department, and the Health System through monthly staff meetings, in-services, and distribution of minutes. + Establishes patient focused performance expectations by creating clearly defined performance goals and measures. + Maintains a patient oriented practice environment + Implements changes as indicated. Monitors waiting areas and the practice floor for improved patient oriented practice and patient comfort. + Ensure exceptional quality with regard to patient access initiatives and metrics, physician and staff satisfaction. + Creates strategies to enhance patient, referring physician, and employee satisfaction, increase patient volume, reduce no-show visits, and enhance the practice's image and visibility by soliciting input as well as performing analysis. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty + Microsoft Word and Excel are a must. Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 7+ years Healthcare related experience We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293198

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Surgical Services Coordinator **Department:** Plastic Surgery Bryn Mawr **Location:** Penn Plastic Surgery Bryn Mawr- 23 Morris Ave **Hours:** Full Time **Summary:** Penn Plastic Surgery is seeking an experienced Skincare & Aesthetic Services Coordinator who will directly support our medical aesthetician and work closely with our aesthetic surgery and skincare team, including clinical and administrative staff as well as industry and marketing representatives. The coordinator will work in both our Penn Plastic Surgery Bryn Mawr and Perelman Center practice locations. The coordinator will be responsible for scheduling patient appointments and treatments, managing provider schedules, being knowledgeable about skincare products and services, managing vendor relationships, ordering products, overseeing product inventory levels and reconciliations, and participating in marketing and promotional activities. The coordinator is expected to be educated and informed on the latest developments and innovations in skin care, recommend and develop new services and offerings, and cultivate and maintain strong working relationships with internal stakeholders and external vendors. The coordinator will also play a key role in promoting and growing the skincare and aesthetic services portfolio. The ideal candidate is a team player, self-starter with attention to detail and excellent interpersonal skills who is passionate about providing exceptional service. **Responsibilities:** + Directly support medical esthetician provider as well as APPs providing skincare and cosmetic injectables services + Oversee provider schedules including scheduling appointments, managing patient requests and questions, coordinating clinical schedules + Demonstrate knowledge of cosmetic and skin care products and services, aesthetic surgical and nonsurgical interventions + Possess strong communication skills, attention to detail, and a passion for helping individuals improve their appearance and confidence + Promote and sell cosmetic skincare products and services to patients + Provide detailed information to patients about aesthetic procedures and after-care + Discuss financial responsibilities with patients relating to cosmetic procedures and skincare products + Order skin care and other related inventory for the practice and assures all are current and properly stored; maintain aesthetic device records, maintenance service requirements, and training schedules + Submits purchase orders, submits invoices for payment, works closely with purchasing and accounts payable teams; monitors payment processing to vendors to ensure timely payment. + Participate in program and service development efforts including website and social media promotional activities + Communicate and collaborate with the cosmetic team regarding patient care and service updates + Stay up to date and educated on skin care innovations and current practice guidelines + Other duties as assigned to support the cosmetic services team and division of plastic surgery + Independently owns, prioritizes and initiates implementation of assigned work functions + Participates in and supports select projects to be determined by leadership + Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. + Assists providers with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. + Provides coverage for practice team members during absences and/or staffing shortages. + Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. + Maintain multiple calendars/schedules, office hours and meetings. + Complete medical record request + Contributes in the design of practice operational changes by partnering with operations team + Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation + Contributes to development of scheduling questionnaires and/or scheduling protocols + Takes on special assignments as required + Proficient in the use of all systems necessary for practice operations Credentials: **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296348

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? HOURS: Full Time 40 hours a week- Evening Shift A Brief Overview Provides consultation, brief intervention and referral services for patients with mental health and substance use issues. Collaborates with patients as appropriate, their family member and/ or support system and the medical treatment team to develop a plan to address behavioral health and substance use issues, including providing recommendations, referrals and coordination of care. What you will do + Assists Behavioral Health case manager and team in developing and executing most appropriate discharge plan. + Assesses behavioral health issues, conducts brief interventions and makes referrals to appropriate resources as to Behavioral Health screening tools. Responds to data driven referrals for patients who screen positive. + Contributes to the patient treatment plan by providing recommendation about mental health and substance use issues that impact care. + Counsels, advises and supports patients and their families in coordinating and accessing patient and outpatient behavioral health treatment services. + Acts as liaison between inpatient treatment team and outpatient providers during hospitalization. Assists patient in coordination of a comprehensive aftercare plan. Facilities inpatient placements when medically necessary and coordinates outpatient care, drawing of broad knowledge of outpatient treatment and community resources. + Completes clinical documentation in accordance with department documentation standards. + Participates in departmental staff meetings and other organization work group, including performance improvement projects. + Participates in groups including behavioral health staff case reviews, conference, and in-service programs, educational presentations. + Keeps current on recent developments and knowledge in the field by participating in appropriate education and training experiences and by sharing this information with a colleagues, patients, families, and other healthcare team members. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294247

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Summary:** + The Diversion Prevention Coordinator (DPC) role is responsible for oversight of controlled substance (CS) accountability andcompliance relative to provision and coordination of data, benchmarking, audits, inventory control, and resolution of discrepancies including follow up and reconciliation.The DPC will monitor all CS activity from receipt to administration and waste. The DPC identifies and manages risk points impacting all clinical and procedural areas under the PAH license including CPUP, to assure legal compliance and business continuity. The DPC partners with Pharmacy, Nursing, Medical, Quality, and Human Resources leadership to assure regulatory and legal compliance related to CS. The role supports patient safety and experience related to CS medication management as well as employee engagement related to best practices and just culture. Compliance in all areas supports business continuity and mitigates financial risk associated with theft or loss and associated fines/sanctions. **Responsibilities:** + Manage all proactive diversion reports to identify potential risks. Collaborates with interprofessional leadership to address all issues. All diversion prevention activity is performed in conjunction with pharmacy, nursing, and medical leadership, as appropriate. + Reviews CS activity daily in decentralized automated dispensing machines. Monitors all CS activity from receipt to administration and waste. Troubleshoots CS related errors including cabinet errors. + Identifies and reports CS risk points and audits all risk points on a regularly defined schedule. (Applies to all CS locations under the PAH license). Reviews systems and identifies areas for improvement on an ongoing basis. + Reviews Anesthesia activity and audits cases to ensure appropriate use. Sends appropriate communication for outstanding issues.. + Ensures that all recordkeeping is stored, filed, and formatted according to departmental policy and regulatory requirements (e.g. DEA 222). + Educates internal and external customers regarding safe and compliant CS processes. **Credentials:** + Certified Pharmacy Technician required. **Education or Equivalent Experience:** + H.S. Diploma/GED and 3+ years hospital pharmacy technician experience required. + 1+ years' experience with pharmacy automation - i.e. Experience with Omnicell, Pyxis, Pandora, Swisslog Robotics, Alaris required. + Bachelors degree preferred. + Experience handling controlled substance or inventory /supply chain preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295982

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Department: Human Resources Benefits Location: Bala Cynwyd, PA Summary: + The Employee Well-Being Coordinator is responsible for the development, design, and implementation of key well-being and work-life programs and initiatives for all employees across the University of Pennsylvania Health System (UPHS). This role ensures that all programs align with the organization's strategic well-being and work-life objectives and supports the broader mission of fostering a healthy, engaged, and productive workforce. The coordinator's responsibilities include day-to-day operations of the Employee Well-being and Work-Life Department; including but not limited to responsibility of well-being platform, monitoring and evaluation of current programs for employees, and making recommendations for future initiatives. Responsibilities: + Program Oversight & Development: - Aids in management of the UPHS well-being platform, including data management, content development, updates, and user engagement. - Designs and implements new health and well-being initiatives based on employee needs, health trends, and organizational goals. - Collaborates with internal stakeholders and external vendors to offer a comprehensive and inclusive well-being program. Employee Engagement & Education: - Delivers onsite and virtual health management classes, education sessions, presentations, and interactive programs across all UPHS locations. - Provides one-on-one and small group coaching to a diverse employee population, supporting physical, emotional, and lifestyle health goals. - Acts as a trusted well-being resource for all UPHS employees, providing guidance and referrals as needed. Event Coordination: - Assists in planning, scheduling, executing, and attending health and benefit -related events, including annual health fairs and employee engagement tabling events. - Coordinate logistics and manage partnerships with guest speakers and vendor partners Communications & Support: - Manages the Employee Well-being and Work-Life Department email inboxes: independently researches and responds to individual employee questions and escalates complex issues appropriately. - Supports ongoing promotion of well-being programs through internal communications and outreach campaigns. Operational Support: - Assists with the daily operations of the Employee Well-Being and Work-Life Department, including administrative and logistical support. - Tracks program participation, collects feedback, and assists in evaluating outcomes to inform future initiatives. - Has a robust understanding of all benefit offerings to ensure connection of wellbeing needs to broader Benefit resources and programs - Act as an internal consultant to HR and other departments, leveraging benchmarking and field developments to design new programs and services. Compliance & Professionalism: - Performs duties in accordance with Penn Medicine values, policies, and procedures. - Maintains confidentiality, professionalism, and a high standard of service in all interactions. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: + Certified Health Coach or Certified Health Education Specialist (CHES). (Preferred) Education or Equivalent Experience: + Bachelor's degree. (Required) + 3+ years of experience with wellness program administration. (Required) + Health coaching experience. (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296768

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Contact Lens Coordinator Department: Ophth Clinical Support SEI Location: Penn Presbyterian Medical Center- 51 N 39th St Hours: Full Time Summary: + The Contact Lens Coordinator will provide direct oversight of all aspects of contact lens ordering and related insurance requirements. The successful candidate will be an effective communicator with a problem-solving mindset who is organized, dependable and detail oriented. This position requires travel to our city and suburban locations and plays a key part in delivering exceptional service to our patients, supporting clinical staff, and ensuring smooth, timely operations within the Contact Lens Service. Responsibilities: Patients/Customers: + Learns and understands patient/customer needs and expectations, then provides best possible solution(s). + Anticipates probable patient/customer physical and emotional needs. + Learns each individual patient/customer needs and does the best possible job of satisfying those needs. + Facilitates and delivers patient/customer service seamlessly across system boundaries. + Ensures patient/customer and family safety and security. + Modifies interactions to accommodate the diverse needs of patient/customer and family. + Monitors wait times and keeps patient/customer informed. + Ensures patient/customer and family confidentiality and respect. + Provides the best possible solutions, responsive to each patient/customer's needs and concerns. + Cares for patients in age groups from infants to geriatrics, with a majority of the patients in the 40+ age range. Contact Lens Services: Program Functions + Completes online contact lens prescription verifications. + Manages the contact lens inbox in EPIC, triages messages, and initiates calls to the appropriate person in a timely manner. + Completes documentation and verifies and inputs contact lens prescriptions. + Processes contact lens orders and re-orders as needed. + Schedules patients for their contact lens dispense, insertion and removal trainings, and follow-up appointments. + Maintains excellent communication with patients regarding appointments, lens orders and delivery. Makes every attempt to meet patient's expectations in all areas of their expertise. + Monitors and tracks contact lens orders ensuring packages are accounted for. + Manages all vendor invoices in a timely manner and submits them to Scheie accounting staff for payment. + Responsible for the management of stock diagnostic inventory. + Develops and maintains computerized referring provider database for contact lens service. Contact Lens Services: Financial Management + Provides in person financial counseling to patients on specialty contact lens days. Reviews potential costs and has patients sign the "patient agreement form". + Identifies and resolves payment issues at the time of service. + Identifies the need for and obtains the appropriate referrals or pre-authorization for appointments and products. + Maintains basic knowledge of all managed care plans with which UPHS participates. + Reminds patients to bring insurance cards, co-payment and any other forms/information to their appointment. + Assesses insurance coverage and notifies self-pay patients of responsibility for payment at time of service and understands who to transition to for financial counseling. + Reviews documentation, vision forms and encounter forms for accuracy and completeness and identifies errors for provider correction. + Manages errors and edits reports for contact lens service (e.g. Missing Charge Report and Edit Reports). + Collects payment for services and secures payment in cash drawer. + Processes credit card transactions at the close of business. + If the patient presents to check-in without a referral, takes the necessary action to obtain the referral; interacts effectively with patients to explain their rights and responsibilities. + Resolves simple patient billing problems. Provides back-up support to our Financial Service Representative including the following tasks: + Performs insurance verification according to UPHS guidelines. + Responsible for resolving complex billing questions for patients and insurance carriers. + Performs pre-authorizations and pre-certifications. + Acts as a resource for the rest of the department. Contact Lens Services: Patient Management + Determines and documents special patient needs in the comment field as appropriate. + Informs the patient to bring any records pertinent to the reason for the visit. + Assists patients by directing them to the appropriate location for service. + Assesses status and informs the patient/family of appointment delays/changes. + Explains check-in and checkout procedures to patients. + Ensures accuracy of appointment status e.g. pending, no show. + Monitors and responds to patient messages. + Schedules contact lens appointments. + Reports any problems to the immediate manager. + Notifies the clinical staff that the patient is ready for his/her appointment. + Assumes responsibility for the patient while in the waiting room. + At checkout reviews the encounter form for completeness. + Utilizes process to triage issues, which can be solved by themselves and that need to be triaged to a contact lens provider, ophthalmology technician, optometrist or ophthalmologist either immediately or within a specific period of time. Collaborator + Collaborate with physicians, administration and other staff to achieve desired patient outcomes, solve problemsand improve processes. + Proactively enlists and provides support to continuously improve quality patient care and customer satisfaction. Works with other supervisors and staff to assign resources across practice as needed. Equipment Management + Responsible for the assessment of all equipment and maintenance of clinical equipment to maintain working order for patient care. + Works directly with Clinical Engineering for preventative maintenance and repair of equipment. + Maintains supply stock levels for all rooms as needed for daily operations. + Prepares all supply orders for manager signature. Phone Management + Answers phone and takes messages according to UPHS standards. + Solves issues as appropriate for job performance. + Maintains predetermined departmental standards of phone activity and measurements. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + High School Diploma (Required) + Certified Ophthalmic Assistant (COA) (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294350

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Full-Time, 36 hours (Night Shift)** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 287615

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity:** CPUP **Location:** Hospital of the University of Pennsylvania- 3400 Spruce St **Department:** OBGYN HUP RSF **Hours:** Day shift, M-F, Alternative Weekends Summary: The Hospital of the University of Pennsylvania (HUP) Reproductive Surgical Facility is looking for a Perioperative Coordinator to join the team in a fast-paced ambulatory surgery setting. In this role, you will support pre-operative nursing and perioperative operations to facilitate safe patient care and flow through perioperative services. + As a member of the Department of Obstetrics & Gynecology, the primary purpose of this position is to prepare the surgical suite at the HUP RSF for the patient's procedure and assist the operating room surgical team with patient care while projecting a positive image of Penn Medicine through the delivery of competent care, excellent communication and customer service to ensure an excellent experience. To provide ancillary assistance to anesthesia. Travel to off-site practices may be required. **Responsibilities:** + Coordinates perioperative assistant schedules and daily task assignments. + Trains and supports new perioperative assistants to all duties described in their job description. + Trains and supports registered nurses to perform OR cleaning, set-up, instrument processing, HLD (high-level disinfection) with Trophon, stocking, and preparing instruments to be sent to HUP for central processing. + Performs weekly infection prevention audits of environmental spaces, HLD, and instrument pre-processing. + Works directly with the Infection Control Officer to audit OR cleaning logs for accuracy and feedback + Oversees all instruments and sets for inventory, quality, and safety. + Performs yearly competency for perioperative assistants and RNs on instrument processing and HLD (high-level disinfection) as a regulatory requirement. + Represents perioperative staff and processes in interactions with internal and external surveyors. + Assumes responsibility for reviewing and ensuring daily quality control logs of temperature, humidity, and negative pressure have been completed and are in range. + Ensures equipment is appropriately functioning and is compliant with preventative maintenance. + Acts as point of contact between HUP RSF and HUP Materials Management and Mayflower Linens. + Is an active member of the HUP RSF Infection Control Committee and attends quarterly meetings. + Provide ancillary assistance to the surgical team with IVF and gynecologic procedures. + Assist patients, including emergency and handicapped patients. + Maintain daily supply inventory and restock accordingly with established par levels including but not limited to the following areas: Maintain daily supply inventory of IV fluids and irrigation fluids in the warming cabinet, maintain the daily supply of blankets in a warming cabinet, restock scrub sink area, stock supplies in OR's, clean room and soiled utility. + Communicates when stock supplies are low. + Set up and break down equipment needed for ORs. Provides environmental services/room turnover between cases and at the end of the day. + Cleans/disinfects operating rooms, changing rooms, and post-op litters/recliner chairs in the recovery room between patient procedures with exposure to blood and bodily fluids, changes linen, and disposes of waste. Completes OR cleaning logs. + Disposes of contaminated materials in accordance with infection control policy. + Transports trash to the EVS room and soiled linens to the soiled holding room. + Keeps OR equipment clean and ready to use. Can identify faulty equipment and follow protocol for reporting it. Ensures proper storage of equipment. + Follows principles of aseptic and sterile techniques. + Prepares the operating rooms for IVF and gynecologic procedures. + Demonstrates ability to deliver proper and safe patient care under the direct supervision of a Registered Nurse, CRNA, and/or Physician. Assists with transferring patients to and from the surgical suite to the recovery room. + Prepares instruments for cleaning and processing. + Cleans contaminated instruments and prepares them for transport to HUP for sterilization. + Keeps hallways and overall appearance of OR neat, clean, free of clutter, and in compliance with State and TJC guidelines. Assures that equipment is not blocking fire doors and oxygen shut-off valves. + Scans all documents into patient EMR charts and covers all clerical duties as needed for the operational excellence of the department. + Assists with TJC survey preparation of unit to ensure successful licensing survey. + Participate in unit-based and entity-sponsored CEQI initiatives and staff development opportunities. + Maintains patient nutrition refrigerator logs. + Performs and records daily environmental care quality controls, reporting deviations to management. + Cleans, decontaminates, and performs high-level disinfection of ultrasound probes during and at the end of the working day. Ensures availability of all necessary ultrasound probes and supplies for the ultrasound machines. Differentiates between the need for high-level disinfection and sterilizing of equipment. + Appropriately manages internal/external communication with staff, physicians, patients, and families: demonstrates the ability to interact effectively with patients, visitors, and all level of HUP RSF personnel, shows courtesy, compassion, sensitivity, and respect, can communicate identified problems to the appropriate personnel and will seek guidance in areas of uncertainty. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience: + Other (Required) + Education Specialization:Medical Assistant school or from an Allied Health curriculum Equivalent Experience:-And 3+ years Perioperative experience We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300783

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: CCA--Penn Primary Care and Penn Specialty Practices Department: CFCC Admin Location: Penn Medicine Rittenhouse- 1800 Lombard Street (100% on-site) Hours: Full-Time Job Summary: Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. Accountabilities: · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization Qualifications: · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300069

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA--Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Per Diem** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299132

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Full-Time, Per Departmental Needs** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293411

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** New Patient Coordinator **Department:** Cancer Center 2nd Fl Perelman **Location:** Perelman Center for Advanced Medicine - 3400 Civic Center Blvd **Hours:** Mon-Fri office hours per department needs **Summary:** + This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. **Responsibilities:** + Act as point of contact for all new patients for department. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty. + Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider. + Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral. + Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner. + Coordinate/organize all facets of new patient appointment - scheduling, coordination of medical records, test results, pathology results - all information needed to ensure an optimal level of care coordination. + Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment. + Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc. + Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit. + Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items. + Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services. + Reschedules new patient appointments appropriately. + Ensures optimal patient experience through coordination and communication. + Follows Health System and Department Protocols for Epic Messaging. + Communicates issues effecting flow with managers and providers as necessary. + Keeps manager aware of potential issues or problems as they arise. + As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other. + Ensures patients have been properly registered and referred to Financial Counseling. + Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate. + Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification. + Readily adopts and is engaged in practice operation changes + Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: + IDX (and its applications) + ONTRAC + EPIC + MEDVIEW + NAVICARE + CHART ONE + Other + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years' experience in a medical office setting or customer service experience. (Required) + Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience. + College-level coursework in business, accounting, or health care administration strongly preferred. + Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal. + Experience with spreadsheet and word processing software preferred. + Knowledge of medical terminology and office procedures preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302529

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** New Patient Coordinator **Department:** Radiation Oncology **Location:** Hospital of the University of Pennsylvania - 3400 Spruce St **Hours:** Mon-Fri office hours per department needs **Summary:** + This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. **Responsibilities:** + Act as point of contact for all new patients for department. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty. + Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider. + Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral. + Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner. + Coordinate/organize all facets of new patient appointment - scheduling, coordination of medical records, test results, pathology results - all information needed to ensure an optimal level of care coordination. + Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment. + Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc. + Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit. + Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items. + Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services. + Reschedules new patient appointments appropriately. + Ensures optimal patient experience through coordination and communication. + Follows Health System and Department Protocols for Epic Messaging. + Communicates issues effecting flow with managers and providers as necessary. + Keeps manager aware of potential issues or problems as they arise. + As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other. + Ensures patients have been properly registered and referred to Financial Counseling. + Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate. + Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification. + Readily adopts and is engaged in practice operation changes + Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: + IDX (and its applications) + ONTRAC + EPIC + MEDVIEW + NAVICARE + CHART ONE + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years' experience in a medical office setting or customer service experience. (Required) + Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience. + College-level coursework in business, accounting, or health care administration strongly preferred. + Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal. + Experience with spreadsheet and word processing software preferred. + Knowledge of medical terminology and office procedures preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 305356

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a Clinical Coordinator to join the Inpatient Pharmacy team and work alongside some of the best medical providers in Philadelphia. **Job Title: Pharmacy Clinical Coordinator** **Location:** Penn Presbyterian Medical Center **Reports To:** Director of Pharmacy **Position Summary** The Pharmacy Clinical Coordinator is responsible for optimizing the delivery of pharmacy services to support high-quality patient care at Penn Presbyterian Medical Center (PPMC). This leadership role oversees clinical pharmacy programs, formulary management, cost-containment strategies, and educational initiatives. The Coordinator will advance pharmacy practice, provide professional development for pharmacists, residents, students, and interprofessional teams, and ensure compliance with institutional and regulatory standards. **Key Responsibilities** **Clinical Leadership & Program Development** + Oversee a team of nine clinical pharmacy specialists (4 Critical Care, 2 Infectious Diseases, 1 Internal Medicine, 2 Emergency Medicine). + Develop, implement, and evaluate clinical pharmacy programs to improve patient outcomes and operational efficiency. + Monitor drug utilization and implement cost-saving initiatives without compromising quality of care. **Formulary & Medication Management** + Represent PPMC at System Pharmacy & Therapeutics (P&T) Committee and chair the local P&T Committee. + Manage formulary processes, including non-formulary and high-cost inpatient medication requests. + Coordinate strategies for managing drug shortages and ensure timely communication to staff. **Education & Professional Development** + Oversee staff education and competency programs. + Serve as Residency Program Director for four PGY1 pharmacy residents. + Coordinate experiential learning opportunities with local pharmacy schools. **Quality Improvement & Compliance** + Participate in hospital-wide quality improvement projects and ensure adherence to regulatory and accreditation standards. + Collaborate with interdisciplinary teams to optimize medication safety and clinical outcomes. **Qualifications** + PharmD degree from an accredited college of pharmacy. + Completion of a PGY1 residency strongly preferred; PGY2 or equivalent experience preferred. + Current licensure as a pharmacist in Pennsylvania. + Minimum 3 years of clinical pharmacy experience, including leadership responsibilities. + Strong knowledge of formulary management, drug utilization review, and cost-containment strategies. + Excellent communication, leadership, and organizational skills. **Preferred Competencies** + Experience managing pharmacy residency programs. + Ability to lead and mentor clinical teams in a dynamic healthcare environment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300838