Coordinator jobs at Penn Medicine Princeton Health

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Coordinator CPUP Department: Otorhinolaryngology Location: Hospital of the University of Pennsylvania- 3400 Spruce St **Hours:** Full Time Summary: + The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff Responsibilities: Oversight and Lead Responsibilities + Independently owns, prioritizes and initiates implementation of assigned work functions + Serves a point of escalation for Admin Services team. + Participates in and supports select projects to be determined by leadership + Evaluates and manages workload distribution of the Admin Services staff + May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs Clinical Duties + Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. + Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. + Ensures diagnostic testing and other evaluations are completed before visit if applicable. + Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. + Schedules required procedures and OR/Lab for patients at provider's direction. + Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. + Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure + Processes medication refill requests, triaging to appropriate clinical staff. + Coordinates and schedules cases with medical equipment representatives as required. + Completes medication authorizations and obtains prior authorizations for procedures. + Obtains medication pricing and coverage information for patients. + Initiates Tier 1 prescription exemptions as needed. + Schedules tests, procedures, and other clinical follow-up services as requested by the providers. + Completes medical records requests. + Handles all patient correspondence, including my PennMedicine messages Admin Duties + Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. + Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. + Maintains physician Epic template. + Attends and take minutes in meetings when necessary. + Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. + Updates CVs in FEDs. + Create/Edit and distribute letters per attending physician direction. + Coordinates submission and approval of journal articles and permissions as directed + Coordinates visits for visiting scholars. + Coordinates visits and interview schedule for the recruitment of faculty + On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties + Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis + Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. + Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. + Ensures all pre-registration items are completed to allow for timely and complete billing Research Related Responsibilities + Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. + Schedule follow up studies as directed by the trial protocol. + Coordinate submission and approval of journal articles, manuscripts and permissions as directed. Special Projects + Training of staff and mentoring new team members + Update of procedural manual + Special assignments in regards to fellowship etc + Subject Matter Expert in specific area(s) + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Bachelor of Arts or Science (preferred) + Previous experience in an executive staff support or program development role We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 289866

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? ***This position will be supporting OBGyn residency.*** **Summary:** + The Medical Education Coordinator is responsible for the daily departmental, operational and financial management of the accredited residency training program. The Medical Education Coordinator ensures that regulatory and accreditation standards are met, supports accreditation processes, including coordinating and actively participating in site visits, develops and maintains documentation and provides guidance to program leaders, faculty and staff. Additionally, this person creates evaluation reports needed to identify areas for improvements and compiles and submits accurate reports to accrediting bodies and other professional organizations, as required. The Medical Education Coordinator will continually assess and direct a wide range of programmatic issues developing projects, analyzing administrative workflow, maintaining databases, communicating with faculty and trainees regarding a range of issues, and managing internal and external residency program relations. The Medical Education Coordinator will provide defined administrative support to the Department residency programs in addition to performing other duties as assigned. **Responsibilities:** + Independently manages day-to-day activities and initiatives of program, including clinical rotations, medical student operations, didactic activities, in conjunction with program polices and regulations Update and maintain residency program data in MedHub, GME Track, ABA, RTID, FREIDA, NRMP, and ERAS Provides reporting related to accreditation, education activities and program requirements Serves as primary administrative liaison with the GME office and other support offices to ensure continued program compliance attends monthly GME coordinator conferences to remain current on policies and regulations.Develops and implements new processes and assesses current protocols Maintains advanced knowledge of ACGME requirements and regulations as well as Pennsylvania Hospital GME policies.Facilitates equipment ordering, trainee reimbursement process, professionally related education expenditures and division related invoices.Coordinates functions relating to new house staff departmental orientation and training. and compliance.Establishes program specific policies and procedures for candidate recruitment facilitates residency interviews Coordinates Graduation and year end and alumni reporting for Residents.Maintains proficiency in MedHub trainee management suite, ensures data is complete, accurate and up to date generates various reports as requested.Assists in the fiscal oversight of the education programs operational budget, including endowment and special purpose funds as needed. **Education or Equivalent Experience:** + Bachelor's Degree and 3+ years Graduate Medication Education or Executive Level Administration required. + In lieu of completion of a Bachelor's degree, candidates with 7+ years of total relevant experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294175

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Coordinator CPUP Department: Cardiac Electrophysiology Location: Hospital of the University of Pennsylvania- 3400 Spruce St (Clifton Center of Medical Breakthroughs) Hours: Full Time Summary: + The Administrative Coordinator for the Director of the Electrophysiology Program at HUP is responsible for supporting a heavy volume clinical practice. The incumbent will provide expertise in administrative and project coordination, communications, and event management. The Administrative Coordinator is a key point of contact for important clinic operating functions such as responsible for all patient care responsibilities from scheduling patient office visits in multiple locations, coordinating and scheduling EP lab procedures, to communication back to the referring physician for the EP program director. Managing the epic schedule for multiple locations and calendars. Implementation and management of follow-up items from meetings, and maintaining administrative oversight of meeting schedules in a highly dynamic and complex setting. Programmatic responsibilities as assigned. Tech savvy individual with high organizational skills, excellent communication skills, follow through, and critical thinking. Leadership capabilities. Very heavy call volume practice. Cross covering additional physicians in the practice, as needed. Makes travel arrangements and prepares travel advance and expense reports, reconciles travel documents and requests reimbursements. + The Administrative Coordinator manages routine office administrative functions, as well as provides high-level programmatic support as needed. Assists the Electrophysiology Program at the University of Pennsylvania Health System in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. + This position is an advancement for an Administrative Assistant that is looking for the next step in his/her career that likes complexity and high work volume. Responsibilities: Oversight and Lead Responsibilities - Independently owns, prioritizes and initiates implementation of assigned work functions - Serves a point of escalation for Admin Services team. - Participates in and supports select projects to be determined by leadership - Evaluates and manages workload distribution of the Admin Services staff - May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. - Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. - Ensures diagnostic testing and other evaluations are completed before visit if applicable. - Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. - Schedules required procedures and OR/Lab for patients at provider's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. - Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure - Processes medication refill requests, triaging to appropriate clinical staff. - Coordinates and schedules cases with medical equipment representatives as required. - Completes medication authorizations and obtains prior authorizations for procedures. - Obtains medication pricing and coverage information for patients. - Initiates Tier 1 prescription exemptions as needed. - Schedules tests, procedures, and other clinical follow-up services as requested by the providers. - Completes medical records requests. - Handles all patient correspondence, including my PennMedicine messages Admin Duties - Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. - Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. - Maintains physician Epic template. - Attends and take minutes in meetings when necessary. - Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. - Updates CVs in FEDs. - Create/Edit and distribute letters per attending physician direction. - Coordinates submission and approval of journal articles and permissions as directed - Coordinates visits for visiting scholars. - Coordinates visits and interview schedule for the recruitment of faculty - On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties - Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Ensures all pre-registration items are completed to allow for timely and complete billing Research Related Responsibilities - Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. - Schedule follow up studies as directed by the trial protocol. - Coordinate submission and approval of journal articles, manuscripts and permissions as directed. Special Projects - Training of staff and mentoring new team members - Update of procedural manual - Special assignments in regards to fellowship etc - Subject Matter Expert in specific area(s) - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Bachelor of Arts or Science (preferred) + Previous experience in an executive staff support or program development role We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293220

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Administrative Services Coordinator CPUP **Department:** Med Outpatient CA HUP CHOP **Location:** Hospital of the University of Pennsylvania - 3400 Spruce St **Hours:** Mon-Fri office hours **Summary:** + The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff **Responsibilities:** + Oversight and Lead Responsibilities: Independently owns, prioritizes and initiates implementation of assigned work functions. Serves a point of escalation for Admin Services team. Participates in and supports select projects to be determined by leadership. Evaluates and manages workload distribution of the Admin Services staff. May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs. + Clinical Duties: Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit if applicable. Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. Schedules required procedures and OR/Lab for patients at provider's direction. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure Processes medication refill requests, triaging to appropriate clinical staff. Coordinates and schedules cases with medical equipment representatives as required. Completes medication authorizations and obtains prior authorizations for procedures. Obtains medication pricing and coverage information for patients. Initiates Tier 1 prescription exemptions as needed. Schedules tests, procedures, and other clinical follow-up services as requested by the providers. Completes medical records requests. Handles all patient correspondence, including my PennMedicine messages. + Admin Duties: Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. Maintains physician Epic template. Attends and take minutes in meetings when necessary. Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. Updates CVs in FEDs. Create/Edit and distribute letters per attending physician direction. Coordinates submission and approval of journal articles and permissions as directed Coordinates visits for visiting scholars. Coordinates visits and interview schedule for the recruitment of faculty On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc. + Billing Duties: Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Ensures all pre-registration items are completed to allow for timely and complete billing. + Research Related Responsibilities: Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. Schedule follow up studies as directed by the trial protocol. Coordinate submission and approval of journal articles, manuscripts and permissions as directed. + Special Projects: Training of staff and mentoring new team members. Update of procedural manual. Special assignments in regards to fellowship etc. Subject Matter Expert in specific area(s). **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 5+ years Medical office experience, or 5 years of customer service experience (Required). + Related clinical office experience (Required) + Prior customer service or insurance verification experience in a healthcare setting preferred. + A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience. + Previous experience in an executive staff support or program development role preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294768

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Administrative Services Coordinator CPUP Department: Cardiac Electrophysiology Location: Hospital of the University of Pennsylvania- 3400 Spruce St (Clifton Center of Medical Breakthroughs) Hours: Full Time Summary: + The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff + This role is supporting the multispecialty practice of Renal, Rheumatology, and Medical Genetics at the Perelman Center. This role will be responsible for maintaining the provider scheduling templates, schedule adjustments, and indirect front desk oversight of scheduling. Responsibilities: Oversight and Lead Responsibilities - Independently owns, prioritizes and initiates implementation of assigned work functions - Serves a point of escalation for Admin Services team. - Participates in and supports select projects to be determined by leadership - Evaluates and manages workload distribution of the Admin Services staff - May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances. - Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed. - Ensures diagnostic testing and other evaluations are completed before visit if applicable. - Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable. - Schedules required procedures and OR/Lab for patients at provider's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages. - Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure - Processes medication refill requests, triaging to appropriate clinical staff. - Coordinates and schedules cases with medical equipment representatives as required. - Completes medication authorizations and obtains prior authorizations for procedures. - Obtains medication pricing and coverage information for patients. - Initiates Tier 1 prescription exemptions as needed. - Schedules tests, procedures, and other clinical follow-up services as requested by the providers. - Completes medical records requests. - Handles all patient correspondence, including my PennMedicine messages Admin Duties - Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff. - Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours. - Maintains physician Epic template. - Attends and take minutes in meetings when necessary. - Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses. - Updates CVs in FEDs. - Create/Edit and distribute letters per attending physician direction. - Coordinates submission and approval of journal articles and permissions as directed - Coordinates visits for visiting scholars. - Coordinates visits and interview schedule for the recruitment of faculty - On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc Billing Duties - Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. - Ensures all pre-registration items are completed to allow for timely and complete billing Research Related Responsibilities - Interact with individuals/patients associated with clinical trials as well as supply information to patients enrolled in these studies. - Schedule follow up studies as directed by the trial protocol. - Coordinate submission and approval of journal articles, manuscripts and permissions as directed. Special Projects - Training of staff and mentoring new team members - Update of procedural manual - Special assignments in regards to fellowship etc - Subject Matter Expert in specific area(s) - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Bachelor of Arts or Science (preferred) + Previous experience in an executive staff support or program development role We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293200

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? HOURS: Day shift 40/hrs/wk What you will do + Assists department staff in facilitating patient transitions of post-acute providers and other community resources as requested, including completion of referral and authorization processes as appropriate. + Maintains professional relationships with a wide variety of community agencies by facilitating communication and information between clinical personnel and post acute providers. + Documents appropriate information on medical records regarding the transition plan. Assists with the coordination and communication of the discharge process. + Participates in reimbursement, certification and authorization related activities as directed. + Documents payer and authorization information as needed. + Interacts with patients and families, as needed, to coordinate post acute services safely and efficiently. Qualifications + Req H.S. Diploma/GED + Req 2+ years Two (2) years of clerical, customer service, or administrative support experience in a highly customer-oriented organization. + Req 2+ years Two (2) years experience with basic keyboarding, personal computer use, and other office setting equipment. + Req Demonstrated ability to be self motivated and to prioritize tasks efficiently and accurately. + Req Demonstrated ability to work as a member of a team. + Req A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program. + Pref 2+ years Two (2) years experience as a Patient Care Assistant or LPN. + Pref Two (2) years experience in a hospital/health or insurance/payer setting. + Pref Prior payer experience. + Pref Prior logistics experience. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297325

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Program Coordinator **Department:** Cardiac Electrophysiology **Location:** Hospital of the University of Pennsylvania- 3400 Spruce St (Cardiac Electrophysiology) **Hours:** Full Time Summary: + The Cardiac Electrophysiology program coordinator is responsible to provide optimal patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiple specialties and ancillary departments within UPHS. Will work very closely with the Director of Cardiac Electrophysiology, the Senior Program Manager, Supervisor of Administrative Support, and Executive Assistant. Assist Director in formulating and executing strategic plans to realize program objectives. Will provide administrative support for faculty members of the Division. Support includes but is not limited to independent project work, calendar management, document preparation/distribution. Referring physician's liaison. Expedite VIP or Urgent appointments and touch base with the patient; coordinate urgent testing, genetic testing requests. Schedule cardiac ablations and any overflow of patients, schedule with other physicians within cardiac EP. + Will manage 5-7 direct reports. Cross cover additional administrative support staff, supervisor and senior program manager. Onboarding and offboarding of staff. Performance evaluations, performance management and employee relations. + Will provide support in administrative and project coordination, communications, and event management. Work with marketing, development office, donors, industry for events/projects related to the cardiac EP program. + Will handle observer ships, visiting scholars, J1 and H1B visas for research fellows. Follow UPHS and UPENN policies. + She/he will serve as the subject matter expert in cardiac electrophysiology procedures. + Will provide high-level support by preparing reports, presentations, handling information requests, scheduling needs, managing confidential information, national and international travel arrangements, Concur reimbursements, QGenda management, and other needs as required. + Employee will ensure that all patients seeking elective services are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). + The position will coordinate elective services within the service lines and be responsible for all operational and reporting for the departmental services. Coordination among physician teams is required to ensure proper scheduling of services to be performed. When applicable coordinates with the prior authorization staff to verify benefits and obtain any necessary authorizations before scheduling procedures. + Maintains Epic in-basket and my PennMedicine to ensure timely response to all inquiries. Manages Work Queues specific to dept. Manages Penn Symphony. Documents all patient communications in EPIC to keep all abreast of patient status. + Logs in Avaya system and answer patient calls; monitors administrative support log ins and communicates with supervisor for adequate staffing. + The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. + Critical Thinking: takes ownership of issues as they arise and troubleshoots for resolution. Works independently and proactively to address concerns raised - escalating issues to management as needed and appropriate. Responsibilities: + · + Perform secretarial duties, including coordination of transcription using EPIC and / or dictation. + Provide extensive and complex administrative support to the director of cardiac EP. + Schedule meetings, dinner conferences, special lectures. Prep meetings. Gather, organize and disseminate materials for lectures. Collaborate with marketing and + Making changes to daily and master schedules in EPIC and maintaining the physician's patient schedules in EPIC + Tracking the timely return of completed documents + Printing letters on letterhead and retrieving signatures from physicians + Preparing documents for mailing + Receive physicians' mail, labs, and reports + Organize and arrange schedules for faculty. Update and maintain all aspects of the EPIC scheduling system + Working with MD's, APPs and senior program manager to create and maintain current schedule templates + Create a list of referring providers and their phone number, for the director of cardiac EP in reference to procedure patients and remind him the procedure schedule the day before. + Help facilitate vendor's questions and requests for meetings and in-services + Generating bump lists and printing discrepancy reports, if necessary + Back up for onboarding/offboarding physicians + Screen inquiries, answer telephone calls; respond to inquiries and provide information as appropriate + Receive and assist visitors, referring them to the appropriate individuals + Index and file correspondence, records and reports + Calendar management and arrange national and international travel and meetings + Updates CV, Biosketch, publication list utilizing PubMed and/or Scopus, etc. + Retrieve and copy articles/references for physicians, as needed. + Create donor binders specific. + Exercise considerable judgment, creativity and analysis in designing, interpreting and implementing office procedures to maintain smooth, continuous operations of the office. + Maintain strictest confidentiality + Continually assesses operating procedures and proactively implements action to assure ongoing quality improvement. + Resolves all patient complaints. Monitor and respond to patient surveys. Implements action to minimize recurrence. + Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and assists in problem solving in daily operational activities of staff. + Communicates regularly and acts as a resource to office staff regarding the practice, the department, and the Health System through monthly staff meetings, in-services, and distribution of minutes. + Establishes patient focused performance expectations by creating clearly defined performance goals and measures. + Maintains a patient oriented practice environment + Implements changes as indicated. Monitors waiting areas and the practice floor for improved patient oriented practice and patient comfort. + Ensure exceptional quality with regard to patient access initiatives and metrics, physician and staff satisfaction. + Creates strategies to enhance patient, referring physician, and employee satisfaction, increase patient volume, reduce no-show visits, and enhance the practice's image and visibility by soliciting input as well as performing analysis. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty + Microsoft Word and Excel are a must. Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 7+ years Healthcare related experience We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293198

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? HOURS: Full Time 40 hours a week- Evening Shift A Brief Overview Provides consultation, brief intervention and referral services for patients with mental health and substance use issues. Collaborates with patients as appropriate, their family member and/ or support system and the medical treatment team to develop a plan to address behavioral health and substance use issues, including providing recommendations, referrals and coordination of care. What you will do + Assists Behavioral Health case manager and team in developing and executing most appropriate discharge plan. + Assesses behavioral health issues, conducts brief interventions and makes referrals to appropriate resources as to Behavioral Health screening tools. Responds to data driven referrals for patients who screen positive. + Contributes to the patient treatment plan by providing recommendation about mental health and substance use issues that impact care. + Counsels, advises and supports patients and their families in coordinating and accessing patient and outpatient behavioral health treatment services. + Acts as liaison between inpatient treatment team and outpatient providers during hospitalization. Assists patient in coordination of a comprehensive aftercare plan. Facilities inpatient placements when medically necessary and coordinates outpatient care, drawing of broad knowledge of outpatient treatment and community resources. + Completes clinical documentation in accordance with department documentation standards. + Participates in departmental staff meetings and other organization work group, including performance improvement projects. + Participates in groups including behavioral health staff case reviews, conference, and in-service programs, educational presentations. + Keeps current on recent developments and knowledge in the field by participating in appropriate education and training experiences and by sharing this information with a colleagues, patients, families, and other healthcare team members. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294247

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Monitors appropriate use of internal resources, communication with interdisciplinary care team and Physician Advisor, with timely coordination of home care, DME, placements, hospice, community resources, transportation, and quality data collection and risk management referral. Responsibilities: + Utilization management activities: monitor appropriate use of internal resources, communication with interdisciplinary care team and Physician AdvisorDischarge planning activities: timely coordination of home care, DME, placements, hospice, community resources, transportation Quality data collection and risk management referral Works with patient and family to assure provision of choice in post hospital setting Educates patient / customers regarding scope and limitations of health care / insurance benefits Respects each patient's / customer's personal dignity, right to privacy and confidentiality Communicates expected discharge time frame Keeps current with new providers, new technologies and treatment modalities, and new resources using internet and other sources Recognizes and provides care based on the unique chronological issues and needs of the older adult.Interacts with the patient and family in a developmentally appropriate manner.Discharge Planning: Completes timely and detailed assessment of patient and family social, emotional and/or discharge needs and health care benefits Develops and facilitates specific plan to address problems and/or concerns identified by patients, families and health care team Identifies and consistently documents delays elevates issues appropriately Effectively communicates discharge plan with patients, families and health care team Documents ongoing assessments and plan of care in patient record (Canopy) Successfully assists patient in moving to the next level of care with transfers to home, agencies, and facilities and with referral to appropriate community resources Participates and drives accountability in daily interdisciplinary meetings Utilization Management: Adheres to guidelines to satisfy 3rd party payer requirements Educates team in appropriate documentation to reflect Intensity of service (IS) / Severity of Illness (SI) and plan of care Proactively addresses level of care issues to ensure appropriate care settings and timely patient flow elevates issues appropriately Enters all review activity in Canopy concurrently Accounts for all patient days accurately in Canopy Enters review indicating "pending" status of case if outcome not determined and accounts for all cases assigned on a daily basis Collects and submits data as indicated Completes readmission screen as indicated Quality Improvement and Risk Management: Collects and submits data as indicated Communicates with service line / clinical effectiveness team members Identifies and appropriately communicates risk management issues Works with department leadership to develop and implement solutions to issues identified by the Case Management and Social Work DepartmentNew Technology / Computer Systems: Keeps current with new systems (MedView, On Base, SafetyNet, Sunrise, etc.) Incorporates technology into daily assignment (Outlook, Canopy, CERME, ECIN, shared drive, Internet) Credentials: + Registered Nurse - PA (Required) + PA RN Licensure required. Education or Equivalent Experience: + Bachelor of Arts or Science (Required) + Education Specialization:NursingEquivalent Experience:-2+ years Clinical Experience We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296643

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Summary:** + The Diversion Prevention Coordinator (DPC) role is responsible for oversight of controlled substance (CS) accountability andcompliance relative to provision and coordination of data, benchmarking, audits, inventory control, and resolution of discrepancies including follow up and reconciliation.The DPC will monitor all CS activity from receipt to administration and waste. The DPC identifies and manages risk points impacting all clinical and procedural areas under the PAH license including CPUP, to assure legal compliance and business continuity. The DPC partners with Pharmacy, Nursing, Medical, Quality, and Human Resources leadership to assure regulatory and legal compliance related to CS. The role supports patient safety and experience related to CS medication management as well as employee engagement related to best practices and just culture. Compliance in all areas supports business continuity and mitigates financial risk associated with theft or loss and associated fines/sanctions. **Responsibilities:** + Manage all proactive diversion reports to identify potential risks. Collaborates with interprofessional leadership to address all issues. All diversion prevention activity is performed in conjunction with pharmacy, nursing, and medical leadership, as appropriate. + Reviews CS activity daily in decentralized automated dispensing machines. Monitors all CS activity from receipt to administration and waste. Troubleshoots CS related errors including cabinet errors. + Identifies and reports CS risk points and audits all risk points on a regularly defined schedule. (Applies to all CS locations under the PAH license). Reviews systems and identifies areas for improvement on an ongoing basis. + Reviews Anesthesia activity and audits cases to ensure appropriate use. Sends appropriate communication for outstanding issues.. + Ensures that all recordkeeping is stored, filed, and formatted according to departmental policy and regulatory requirements (e.g. DEA 222). + Educates internal and external customers regarding safe and compliant CS processes. **Credentials:** + Certified Pharmacy Technician required. **Education or Equivalent Experience:** + H.S. Diploma/GED and 3+ years hospital pharmacy technician experience required. + 1+ years' experience with pharmacy automation - i.e. Experience with Omnicell, Pyxis, Pandora, Swisslog Robotics, Alaris required. + Bachelors degree preferred. + Experience handling controlled substance or inventory /supply chain preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295982

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Department: Human Resources Benefits Location: Bala Cynwyd, PA Summary: + The Employee Well-Being Coordinator is responsible for the development, design, and implementation of key well-being and work-life programs and initiatives for all employees across the University of Pennsylvania Health System (UPHS). This role ensures that all programs align with the organization's strategic well-being and work-life objectives and supports the broader mission of fostering a healthy, engaged, and productive workforce. The coordinator's responsibilities include day-to-day operations of the Employee Well-being and Work-Life Department; including but not limited to responsibility of well-being platform, monitoring and evaluation of current programs for employees, and making recommendations for future initiatives. Responsibilities: + Program Oversight & Development: - Aids in management of the UPHS well-being platform, including data management, content development, updates, and user engagement. - Designs and implements new health and well-being initiatives based on employee needs, health trends, and organizational goals. - Collaborates with internal stakeholders and external vendors to offer a comprehensive and inclusive well-being program. Employee Engagement & Education: - Delivers onsite and virtual health management classes, education sessions, presentations, and interactive programs across all UPHS locations. - Provides one-on-one and small group coaching to a diverse employee population, supporting physical, emotional, and lifestyle health goals. - Acts as a trusted well-being resource for all UPHS employees, providing guidance and referrals as needed. Event Coordination: - Assists in planning, scheduling, executing, and attending health and benefit -related events, including annual health fairs and employee engagement tabling events. - Coordinate logistics and manage partnerships with guest speakers and vendor partners Communications & Support: - Manages the Employee Well-being and Work-Life Department email inboxes: independently researches and responds to individual employee questions and escalates complex issues appropriately. - Supports ongoing promotion of well-being programs through internal communications and outreach campaigns. Operational Support: - Assists with the daily operations of the Employee Well-Being and Work-Life Department, including administrative and logistical support. - Tracks program participation, collects feedback, and assists in evaluating outcomes to inform future initiatives. - Has a robust understanding of all benefit offerings to ensure connection of wellbeing needs to broader Benefit resources and programs - Act as an internal consultant to HR and other departments, leveraging benchmarking and field developments to design new programs and services. Compliance & Professionalism: - Performs duties in accordance with Penn Medicine values, policies, and procedures. - Maintains confidentiality, professionalism, and a high standard of service in all interactions. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: + Certified Health Coach or Certified Health Education Specialist (CHES). (Preferred) Education or Equivalent Experience: + Bachelor's degree. (Required) + 3+ years of experience with wellness program administration. (Required) + Health coaching experience. (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 296768

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Contact Lens Coordinator Department: Ophth Clinical Support SEI Location: Penn Presbyterian Medical Center- 51 N 39th St Hours: Full Time Summary: + The Contact Lens Coordinator will provide direct oversight of all aspects of contact lens ordering and related insurance requirements. The successful candidate will be an effective communicator with a problem-solving mindset who is organized, dependable and detail oriented. This position requires travel to our city and suburban locations and plays a key part in delivering exceptional service to our patients, supporting clinical staff, and ensuring smooth, timely operations within the Contact Lens Service. Responsibilities: Patients/Customers: + Learns and understands patient/customer needs and expectations, then provides best possible solution(s). + Anticipates probable patient/customer physical and emotional needs. + Learns each individual patient/customer needs and does the best possible job of satisfying those needs. + Facilitates and delivers patient/customer service seamlessly across system boundaries. + Ensures patient/customer and family safety and security. + Modifies interactions to accommodate the diverse needs of patient/customer and family. + Monitors wait times and keeps patient/customer informed. + Ensures patient/customer and family confidentiality and respect. + Provides the best possible solutions, responsive to each patient/customer's needs and concerns. + Cares for patients in age groups from infants to geriatrics, with a majority of the patients in the 40+ age range. Contact Lens Services: Program Functions + Completes online contact lens prescription verifications. + Manages the contact lens inbox in EPIC, triages messages, and initiates calls to the appropriate person in a timely manner. + Completes documentation and verifies and inputs contact lens prescriptions. + Processes contact lens orders and re-orders as needed. + Schedules patients for their contact lens dispense, insertion and removal trainings, and follow-up appointments. + Maintains excellent communication with patients regarding appointments, lens orders and delivery. Makes every attempt to meet patient's expectations in all areas of their expertise. + Monitors and tracks contact lens orders ensuring packages are accounted for. + Manages all vendor invoices in a timely manner and submits them to Scheie accounting staff for payment. + Responsible for the management of stock diagnostic inventory. + Develops and maintains computerized referring provider database for contact lens service. Contact Lens Services: Financial Management + Provides in person financial counseling to patients on specialty contact lens days. Reviews potential costs and has patients sign the "patient agreement form". + Identifies and resolves payment issues at the time of service. + Identifies the need for and obtains the appropriate referrals or pre-authorization for appointments and products. + Maintains basic knowledge of all managed care plans with which UPHS participates. + Reminds patients to bring insurance cards, co-payment and any other forms/information to their appointment. + Assesses insurance coverage and notifies self-pay patients of responsibility for payment at time of service and understands who to transition to for financial counseling. + Reviews documentation, vision forms and encounter forms for accuracy and completeness and identifies errors for provider correction. + Manages errors and edits reports for contact lens service (e.g. Missing Charge Report and Edit Reports). + Collects payment for services and secures payment in cash drawer. + Processes credit card transactions at the close of business. + If the patient presents to check-in without a referral, takes the necessary action to obtain the referral; interacts effectively with patients to explain their rights and responsibilities. + Resolves simple patient billing problems. Provides back-up support to our Financial Service Representative including the following tasks: + Performs insurance verification according to UPHS guidelines. + Responsible for resolving complex billing questions for patients and insurance carriers. + Performs pre-authorizations and pre-certifications. + Acts as a resource for the rest of the department. Contact Lens Services: Patient Management + Determines and documents special patient needs in the comment field as appropriate. + Informs the patient to bring any records pertinent to the reason for the visit. + Assists patients by directing them to the appropriate location for service. + Assesses status and informs the patient/family of appointment delays/changes. + Explains check-in and checkout procedures to patients. + Ensures accuracy of appointment status e.g. pending, no show. + Monitors and responds to patient messages. + Schedules contact lens appointments. + Reports any problems to the immediate manager. + Notifies the clinical staff that the patient is ready for his/her appointment. + Assumes responsibility for the patient while in the waiting room. + At checkout reviews the encounter form for completeness. + Utilizes process to triage issues, which can be solved by themselves and that need to be triaged to a contact lens provider, ophthalmology technician, optometrist or ophthalmologist either immediately or within a specific period of time. Collaborator + Collaborate with physicians, administration and other staff to achieve desired patient outcomes, solve problemsand improve processes. + Proactively enlists and provides support to continuously improve quality patient care and customer satisfaction. Works with other supervisors and staff to assign resources across practice as needed. Equipment Management + Responsible for the assessment of all equipment and maintenance of clinical equipment to maintain working order for patient care. + Works directly with Clinical Engineering for preventative maintenance and repair of equipment. + Maintains supply stock levels for all rooms as needed for daily operations. + Prepares all supply orders for manager signature. Phone Management + Answers phone and takes messages according to UPHS standards. + Solves issues as appropriate for job performance. + Maintains predetermined departmental standards of phone activity and measurements. + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures + Other duties as assigned to support the unit, department, entity, and health system organization Credentials: Education or Equivalent Experience: + High School Diploma (Required) + Certified Ophthalmic Assistant (COA) (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294350

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Surgical Services Coordinator Department: Surg Outpt Clinic Location: Hospital of the University of Pennsylvania- 3400 Spruce St Hours: Full Time Summary: + The Surgical Services Coordinator (SSC) assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery or high-quality care, and assists in meeting or exceeding patient satisfaction and operational targets. In addition to performing the duties of the Surgical Services Associate (coordinating patient related activity for both outpatient visits and surgical procedures, phone calls, messages, authorizations and billing), the SSC will be expected to oversee the daily schedule and operations of an assigned area or group. The SSC serves as the APM/OpTime expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the SSC may take on additional responsibilities. Where applicable, this position is responsible for the management and coordination of care for patients within a specialized clinical program or across multiple surgical specialties. Responsibilities: Oversight and Lead Responsibilities - Independently owns, prioritizes and initiates implementation of assigned work functions - Serves a point of escalation for Surgical Services team as needed. - Participates in and supports select projects to be determined by leadership - Evaluates and manages workload distribution of the Surgical Services staff where applicable - May assist with recruitment, onboarding, performance evaluations and performance management of Surgical Services staff per practice needs Clinical Duties - Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. - Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. - Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. - Provides coverage for practice team members during absences and/or staffing shortages. - Schedules required procedures and OR for patients at attending physician's direction. - Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. - Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. - Process medication refill request, triaging to appropriate staff. - Coordinates and schedules cases with medical equipment representatives as required in the OR. - Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution Admin Duties - Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. - Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. - Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion. - Complete prior authorizations for medications. - Complete medical record request - Create/Edit and distribute letters per attending physician direction - Contributes in the design of practice operational changes by partnering with operations team - Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation - Contributes to development of scheduling questionnaires and/or scheduling protocols - Valued as subject matter expert in surgical specialty assigned; ability to triage patients to more appropriate physician when necessary - Valued as subject matter expert in specialized clinical program requirements and/or multiple surgical specialties that require coordination among teams to perform joint cases that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Takes on special assignments as required - Proficient in the use of all systems necessary for practice operations Billing Duties - Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Additional Duties (where applicable) - Coordinates care for patients across other divisional/departmental locations by scheduling necessary follow up appointments for specialized clinical program and/or additional specialty requirements including psychiatry, radiology, pulmonary, etc as needed. - Collaborates with other surgical care teams to schedule complex joint cases across multiple surgical specialties as needed. - Reviews required patient population specific intake documents to ensure necessary pre-testing in multiple medical specialties has been completed and received prior to initial outpatient consult as needed. - Monitors the progress of patient completing all required testing and imaging to meet special clinical program or multiple specialty requirements from scheduling initial outpatient consult through surgery as needed. - Ensures that patients adhere to clinically recommended timelines for meeting specialized clinical program and/or specialty specific care goals; coordinates the rescheduling and resetting of timelines if patient progress is non-compliant as needed. - Contributes to development of scheduling questionnaires and/or scheduling protocols - Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 290498

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Full-Time, Per Departmental Needs** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 293411

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA--Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Per Diem** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299132

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: CFCC Admin** **Location: Penn Medicine Rittenhouse- 1800 Lombard Street** **Hours: Full-Time, 36 hours (Night Shift)** **Job Summary:** Serves as the primary source of contact in coordinating telemedicine/telehealth activities at Penn Medicine Center for Connected Care. Responsible for supporting the day-to-day operations of the telemedicine/telehealth activities and/or telemedicine/telehealth initiatives occurring at the Center for Connected Care. Contributes to continuous improvement in patient care and population management. Collaborates in coordinating patient care management across enterprise wide cross functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices. Assists in the management of clinical data: retrieval, entry, aggregation, analysis, and reporting. Tracks and analyzes trends on the data relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the Center's clinical effectiveness and potential areas of improvement. Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment. Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology. **Accountabilities:** · Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to clinical excellence · Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc. Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals. · Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities. · Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment. · Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc. · Support telemedicine/telehealth activities with internal and external stakeholders. · Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support, and educate stakeholders within telemedicine/telehealth programs using age & developmentally appropriate tactics. · Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth referral and scheduled teleconsultation when appropriate · Schedule appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record. · Performs duties in accordance with Penn Medicine and entity values, policies, and procedures · Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 3+ years of experience in a medical environment preferred and experience with patient teaching a plus. · Associates or Bachelor's preferred. A combination of education and experience will be considered. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 287615

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** New Patient Coordinator **Department:** Cancer Center 3rd Fl Perelman **Location:** Perelman Center for Advanced Medicine - 3400 Civic Center Blvd **Hours:** Mon-Fri office hours per department needs **Summary:** + This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. **Responsibilities:** + Act as point of contact for all new patients for department. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty. + Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider. + Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral. + Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner. + Coordinate/organize all facets of new patient appointment - scheduling, coordination of medical records, test results, pathology results - all information needed to ensure an optimal level of care coordination. + Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment. + Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc. + Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit. + Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items. + Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services. + Reschedules new patient appointments appropriately. + Ensures optimal patient experience through coordination and communication. + Follows Health System and Department Protocols for Epic Messaging. + Communicates issues effecting flow with managers and providers as necessary. + Keeps manager aware of potential issues or problems as they arise. + As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other. + Ensures patients have been properly registered and referred to Financial Counseling. + Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate. + Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification. + Readily adopts and is engaged in practice operation changes + Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: + IDX (and its applications) + ONTRAC + EPIC + MEDVIEW + NAVICARE + CHART ONE + Other + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years' experience in a medical office setting or customer service experience. (Required) + Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience. + College-level coursework in business, accounting, or health care administration strongly preferred. + Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal. + Experience with spreadsheet and word processing software preferred. + Knowledge of medical terminology and office procedures preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 288508

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** New Patient Coordinator **Department:** Radiation Oncology **Location:** Hospital of the University of Pennsylvania - 3400 Spruce St **Hours:** Mon-Fri office hours per department needs **Summary:** + This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. **Responsibilities:** + Act as point of contact for all new patients for department. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty. + Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider. + Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral. + Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner. + Coordinate/organize all facets of new patient appointment - scheduling, coordination of medical records, test results, pathology results - all information needed to ensure an optimal level of care coordination. + Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment. + Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc. + Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit. + Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items. + Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services. + Reschedules new patient appointments appropriately. + Ensures optimal patient experience through coordination and communication. + Follows Health System and Department Protocols for Epic Messaging. + Communicates issues effecting flow with managers and providers as necessary. + Keeps manager aware of potential issues or problems as they arise. + As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other. + Ensures patients have been properly registered and referred to Financial Counseling. + Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate. + Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification. + Readily adopts and is engaged in practice operation changes + Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: + IDX (and its applications) + ONTRAC + EPIC + MEDVIEW + NAVICARE + CHART ONE + Other + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years' experience in a medical office setting or customer service experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience. + College-level coursework in business, accounting, or health care administration strongly preferred. + Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal. + Experience with spreadsheet and word processing software preferred. + Knowledge of medical terminology and office procedures preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 295759

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a Clinical Coordinator to join the Inpatient Pharmacy team and work alongside some of the best medical providers in Philadelphia. **Job Title: Pharmacy Clinical Coordinator** **Location:** Penn Presbyterian Medical Center **Reports To:** Director of Pharmacy **Position Summary** The Pharmacy Clinical Coordinator is responsible for optimizing the delivery of pharmacy services to support high-quality patient care at Penn Presbyterian Medical Center (PPMC). This leadership role oversees clinical pharmacy programs, formulary management, cost-containment strategies, and educational initiatives. The Coordinator will advance pharmacy practice, provide professional development for pharmacists, residents, students, and interprofessional teams, and ensure compliance with institutional and regulatory standards. **Key Responsibilities** **Clinical Leadership & Program Development** + Oversee a team of nine clinical pharmacy specialists (4 Critical Care, 2 Infectious Diseases, 1 Internal Medicine, 2 Emergency Medicine). + Develop, implement, and evaluate clinical pharmacy programs to improve patient outcomes and operational efficiency. + Monitor drug utilization and implement cost-saving initiatives without compromising quality of care. **Formulary & Medication Management** + Represent PPMC at System Pharmacy & Therapeutics (P&T) Committee and chair the local P&T Committee. + Manage formulary processes, including non-formulary and high-cost inpatient medication requests. + Coordinate strategies for managing drug shortages and ensure timely communication to staff. **Education & Professional Development** + Oversee staff education and competency programs. + Serve as Residency Program Director for four PGY1 pharmacy residents. + Coordinate experiential learning opportunities with local pharmacy schools. **Quality Improvement & Compliance** + Participate in hospital-wide quality improvement projects and ensure adherence to regulatory and accreditation standards. + Collaborate with interdisciplinary teams to optimize medication safety and clinical outcomes. **Qualifications** + PharmD degree from an accredited college of pharmacy. + Completion of a PGY1 residency required; PGY2 or equivalent experience preferred. + Current licensure as a pharmacist in Pennsylvania. + Minimum 5 years of clinical pharmacy experience, including leadership responsibilities. + Strong knowledge of formulary management, drug utilization review, and cost-containment strategies. + Excellent communication, leadership, and organizational skills. **Preferred Competencies** + Experience managing pharmacy residency programs. + Ability to lead and mentor clinical teams in a dynamic healthcare environment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 246069