Patient Service Coordinator jobs at Penn Medicine Princeton Health - 42 jobs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Services Coordinator **Department:** Radnor Neuroscience **Location:** Penn Medicine Radnor - 145 King of Prussia Rd **Hours:** Mon-Fri office hours per department needs **Summary:** + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. **Responsibilities:** + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 304551

**We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate,** **and innovate. We believe** **that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.** **At Ochsner, whether you work with patients** **every day** **or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!** This job serves as the primary resource for day-to-day operations and employee relations of the digital medicine patient engagement team. Supervises the patient engagement team to ensure performance aligns with departmental standards; reports, resolves, and escalates problems as needed; and coordinates and facilitates the delivery of digital medicine intake and concierge services for patients. **** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. **Education** **Required** - Bachelor's degree. **Preferred** - Bachelor's degree in healthcare, hospitality, communications, public health or related field. **Work Experience** **Required** - 3 years of experience in a customer service related-role. **Preferred** - 5 years of experience in a customer service related-role in a health care setting. **Knowledge Skills and Abilities (KSAs)** + Ability to maintain the confidentiality of patient and personnel-related information and exhibit a high degree of professional excellence characterized by sound independent judgment, reliability, initiative, flexibility and a high standard of ethics. + Proficiency in using computers, software, and web-based applications, as well as the ability to provide efficient communication through digital platforms. + Effective verbal and written communication skills and ability to present information clearly and professionally. + Analytical skills and ability to be self-directed and work independently. + Good organizational and time management skills and ability to work in a fast pace environment and prioritize competing tasks and demands. + Superior interpersonal, conflict resolution, and customer service skills and ability to quickly and effectively build rapport with patients over the phone. + Excellent leadership and team building skills and ability to coach, mentor, cross-train and assist team members. **Job Duties** + Assists with interviewing potential candidates and precepting new hires. + Leads department projects including (but not limited to) performance improvement initiatives, development (and delivery) of presentations, training, and preparing of education material. + Represents the department at company and community events. + Serves as primary resource for day-to-day operations and employee relations for Patient Engagement team. + Serves as timekeeper for the department & maintain schedules. + Leads employee evaluations including annual review and/or any ongoing metric assessments. + Oversees, implements, and performs concierge services to link digital medicine patients to appropriate resources. + Oversees, implements, and performs digital medicine intake process (includes supporting patients throughout all steps of the process from general inquiry to scheduling to welcome call & care team assignments). + Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. **Physical and Environmental Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. **Are you ready to make a difference? Apply Today!** **_Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website._** **_Please refer to the job description to determine whether the position you are interested in is remote or on-site._** _Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland,Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C._ **_Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or_** **_*******************_** **_. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications._** Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: OB-GYN Radnor Shared Location: Penn Medicine Radnor - 145 King of Prussia Rd Entity: CPUP Hours: Mon-Fri office hours per department needs Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294846

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: OB-Gyn Maternal Fetal Location: Hospital of the University of Pennsylvania- 3400 Spruce St Hours: Full-Time Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately. + Develops and maintains APM templates and master schedules + Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Education or Equivalent Experience: + Associate's Degree or Bachelor's Degree preferred. Must successfully complete/pass EMR training/tests. + H.S. Diploma/GED and 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EMR training/tests. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 294097

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)** **Department: Penncare OBGYN-Midwifery** **Location: 800 Walnut Street, Philadelphia, PA** **Hours: Full-Time** Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately. Develops and maintains APM templates and master schedules Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews. Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management. Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. Assists staff in resolving difficult patient situations or complaints Participates in the interviewing process and oversees the training of new hires. Perform surgery scheduling, as needed/required by the practice. May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Education or Equivalent Experience: + H.S. Diploma/GED (Required) + 3+ years medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. + Associate of Arts or Science (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297599

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Services Coordinator **Department:** Neurology Outpatient PPMC General Stroke **Location:** Penn Medicine University City - 3737 Market St **Hours:** Mon-Fri 8-4:30pm full time onsite **Summary:** + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. **Responsibilities:** + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + Assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. + Additional duties as needed. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 299893

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** Patient Services Coordinator **Department:** Community Radiology Valley Forge **Location:** Penn Medicine Valley Forge - 1001 Chesterbrook Blvd **Entity:** CPUP **Hours:** Mon-Fri office hours per department needs **Summary:** + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. **Responsibilities:** + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. + Communicates changes appropriately. + Develops and maintains APM templates and master schedules Oversight of AHIQA. + Runs regular financial reports and works towards reconciliation. + Resolves work queues and/or issues from front-end reports. + Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. + May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. + Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints. + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. + Follow established downtime procedures for registration. + As needed: + assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + And 3+ years Medical office experience (Required) + Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302833

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Coordinator Department: Cancer Ctr VF Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd Hours: Full Time Summary: + The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities. Responsibilities: + Coordinator Accountabilities: + Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc) + Manage the day-to-day planning, operations and problem solving for assigned areas - ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately. + Develops and maintains APM templates and master schedules + Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. + Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews. + Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management. + Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations. + Assists staff in resolving difficult patient situations or complaints + Participates in the interviewing process and oversees the training of new hires. + Perform surgery scheduling, as needed/required by the practice. + May provide administrative support to physicians or manager(s). + Patient Service Associate Responsibilities: + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. + As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. + Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. + Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required and as per protocol. + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. + Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols. + Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. + Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. + Orders supplies for the office and generates front-end process reports as requested. + Access Center Accountabilities (if applicable): + Coordinates clinical and administrative aspects of the new patient scheduling encounter. + Perform within the expected outcome of the Automated Call Distribution (ACD) environment. + Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration + As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Credentials: Education or Equivalent Experience: + Associate's Degree or Bachelor's Degree preferred. Must successfully complete/pass EMR training/tests. + H.S. Diploma/GED and 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EMR training/tests. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 282746

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Performs, Lead receptionist and registration tasks for the Physical Rehabilitation Department. Assists the Rehabilitation Systems Coordinator and Site Lead Therapist with day to day and monthly communications, statistics, customer service, financial reports, payroll and other related tasks. Responsibilities: + Collaborates with Site Lead to ensure that the front desk operations are running smoothly.Provides supervision, mentoring and feedback to the Patient Service Registrar on office skills, strategies, and tactics as needed.Responsible for the scheduling of the Patient Service Registrar and reviews PTO request with the Site Lead and Rehabilitation Systems CoordinatorWill perform registrar duties as needed.Responsible for ensuring front desk activities are done on a timely basis including, Patient scheduling and registration, chart preparation and patient calls, Evaluation and progress note logs and Daily patient charges.Maintains up to date knowledge of third party payor systems as they relate to Rehabilitation.Counsels patients as needed on financial concerns and questions.Facilitates financial / business office requests concerning patient authorizations, denials, and balance-billed questions.Maintains logs of critical communications between the Rehabilitation cost center and other health care offices (physicians, hospital departments, external agencies).Maintain agenda and minutes for any site-specific PSR meetings.Assist in the use of and maintenance of the scheduling system.Ensure staff are educated and update how to use the Electronic Medical Record (EMR). Provides operational in-services and orientation to the patient services representatives and other staff as needed.Assists with patient complaint resolution and recovery.Participates in the hiring process of the Patient Services Representatives.Monitors the processes concerning patient record maintenance, charge entry accuracy, and intra office/interoffice business functions.Assists in gathering and organizing monthly and yearly statistical reports for the cost center.Responsible for the maintenance and storage of Rehabilitation paper medical records within the cost center as appropriate. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience:-And Insurance billing and registration experience and knowledge of medical terminology is required. Previous medical office/clinic Supervisory experience preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 301194

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity:(CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department: Penn Ob/Gyn Chester County Location: 600 E Marshall St, West Chester Hours:Per Departmental Needs - Full Time Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. + The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. + The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrive voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (including inbasket), hospital based EMRs (where necessary), Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Education or Equivalent Experience: + H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required. Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience. + Associate Degree preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 301771

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities. Responsibilities: + Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.Explains and obtains signatures on the HIPAA Privacy Notice as appropriate Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable Identifies and collects co-pays from patients at the time of registration Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards Obtains referrals as required from patients, physician offices or online resources Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.Accurately completes MSP and ABN documentation as necessary Scans necessary documentation into Patient Record in EHRPlaces orders in clinic software applications as necessary Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner Assume the role of scheduler as needed.Ensure complete accuracy when scheduling patients' initial evaluation to include informing patients of all required information necessary on day of appointment.Verify appointment availability for each treatment visit using the current scheduling system. Credentials: Education or Equivalent Experience: + H.S. Diploma/GED (Required) + Education Specialization:Equivalent Experience: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302408

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA-Penn Primary Care and Penn Specialty Practices** **Department: Int Med Assoc of Delaware County** **Location: Penn Medicine Media Internal Medicine- 605 W. State St** **Hours: Full-Time** **(Shift discussed during interview, No evening hours, No weekends)** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA will function in a physician practice **Accountabilities:** Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications** : · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 303022

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity:(CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department: Yardley Cardiology Location: 777 Township Line Road Yardley PA 19067 Hours:Per Departmental Needs - Per Diem - As needed Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. + The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. + The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrive voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (including inbasket), hospital based EMRs (where necessary), Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Education or Equivalent Experience: + H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required. Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience. + Associate Degree preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300695

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity:(CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP) Department: Yardley Cardiology Location: 777 Township Line Road Yardley PA 19067 Hours:Per Departmental Needs - Full Time Summary: + The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. + The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. + The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. _Safety:_ + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. _Patient Service:_ + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrive voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. _Financial:_ + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (including inbasket), hospital based EMRs (where necessary), Navinet, credit card machines, IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. _Regulatory Compliance:_ + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Education or Equivalent Experience: + H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required. Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience. + Associate Degree preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 300067

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Patient Service Associate - Radiation Oncology Mon - Fri 8:30am - 5:00pm Summary: + The Patient Service Coordinator (PSC) serves as an in-house expert and acts as lead for front desk and office functions. In addition to performing duties of a Patient Service Associate (PSA) (check-in/check-out, patient registration, scheduling, telephones, and record retrieval), the PSC will train new PSA hires and lead the front office on new process improvement roll-outs in the practice. The PSC will be expected to take on additional responsibilities in the absence of the manager, such as overseeing physician templates and schedules. Responsibilities: + PSA duties - check in / check out, patient registration, appointment scheduling, and record retrieval Train new PSA hires and train front office on new process improvement roll-outs in the practice Attend Schedistration meetings remotely and update Financial Service Representative (FSR) and PSA on new or updated Epic APM processes Assist with overseeing Point-of-Service Cashless Collection (practice will be going live in 2019) Be primary staff member to provide literature from Onolink to patients for educational use such as insurance electronic pamphlets Responsible for emailing New Patient Packets electronically and sending by mail for those patients who do not want by email.Update the physician on-call schedule in QGendaAssist practice manager with overseeing physician templates and schedules Responsibilities of the PSC will grow as experience is gained and performance allows Credentials: Education or Equivalent Experience: + Bachelor of Arts or Science + Education Specialization:Equivalent Experience:-And 1+ years Minimum of 1 year prior experience in healthcare environment preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 301293

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Patient Services Associate Entity: Clinical Practices of the University of Pennsylvania Department: Heart & Vascular Center Location: Perelman Center for Advanced Medicine, 3400 Civic Center Blvd, Philadelphia, Pa Hours: Full Time, Monday - Friday, 8 hour shift between 7:00am and 6:00pm **Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! ** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? + Position Summary: Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. Job Duties/Responsibilities: + Strives to create and maintain a culture of safety and service excellence through the following accountabilities: + Greets and interacts with patients in a pleasant and professional manner, on phone or in person. + Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view. + Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC. + Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs. + Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service. + Ensure patient/family confidentiality, safety and security. + Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys. + Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability. + Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks. Safety: + Participates in Entity and Department wide initiatives for + Patient /Employee safety + Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. Patient Service: + Takes accountability for ensuring patient/work areas are neat and clean. + Orders supplies, as requested, for practice/department. + As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC. + Schedule patient appointments (on phone or in person) accurately and completely: + Utilizes knowledge of schedules and protocols + Uses proper billing area/appointment location + Cancels/reschedules appointments as needed and changes appointment status in EPIC + Communicates changes to patient and confirms appointments. + If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine. + Responsible for arriving/departing activities of patient at practice and performs point of service activities + Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly + Finalizes all check-out procedures as per practice protocol + Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. + Issues referrals and obtains pre-authorizations for patients as required + Successfully navigate and resolve EPIC work queues - escalate as needed + Perform other duties as requested or assigned. Financial: + Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral. + Achieves proficiency in automated systems; such as EPIC APM and EMR (includinginbasket), hospital based EMRs (where necessary),Navinet, credit card machines,IPayment, etc. + Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols + Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration + Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations. + Generates/runs reports, as requested, related to front-end processes + Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges. Regulatory Compliance: + Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required). + Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc) Change Management: + Flexible and readily adopts new processes and is engaged in practice operation changes. Required Education: + H.S. Diploma/GED (required) + Associate's Degree or higher (preferred) Experience: + 2+ years of Medical Office Experience or relevant customer service experience (required) + Advanced Degree may be considered in lieu of experience. Credentials: + Must Successfully complete and pass EPICschedgistrationtraining/tests We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302750

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: CCA-Penn Primary Care and Penn Specialty Practices** **Department: Valley Forge Floor 3** **Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 298962

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Entity: Penn Primary Care and Penn Specialty Practices** **Department: Valley Forge Floor 3** **Location: Penn Medicine Valley Forge- 1001 Chesterbrook Blvd** **Hours: Full-Time** **Job Summary:** The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. **Accountabilities** : Patient Service: · Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. · As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. · Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. · Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. · Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. · Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: · Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. · Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols · Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. · Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. · Orders supplies for the office and generates front-end process reports as requested. Other / Regulatory: · Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) · Flexible and readily adopts new processes and engages in practice operation changes. Access Center Responsibilities (if appropriate): · Coordinates clinical and administrative aspects of the new patient scheduling encounter. · Perform within the expected outcome of the Automated Call Distribution (ACD) environment. · Solves telephone issues and timely reports problems related to volume to manager. · Follow established downtime procedures for registration · As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment 'bumping', wait list scheduling, resource scheduling, and team scheduling. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures Other duties as assigned to support the unit, department, entity, and health system organization **Qualifications:** · HS Diploma/GED (Required) · 2+ years of Medical office experience, or relevant customer service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 297710

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **Job Title:** New Patient Coordinator **Department:** Cancer Center 2nd Fl Perelman **Location:** Perelman Center for Advanced Medicine - 3400 Civic Center Blvd **Hours:** Mon-Fri office hours per department needs **Summary:** + This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiples specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience. **Responsibilities:** + Act as point of contact for all new patients for department. + Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty. + Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider. + Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral. + Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner. + Coordinate/organize all facets of new patient appointment - scheduling, coordination of medical records, test results, pathology results - all information needed to ensure an optimal level of care coordination. + Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment. + Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc. + Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit. + Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items. + Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services. + Reschedules new patient appointments appropriately. + Ensures optimal patient experience through coordination and communication. + Follows Health System and Department Protocols for Epic Messaging. + Communicates issues effecting flow with managers and providers as necessary. + Keeps manager aware of potential issues or problems as they arise. + As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other. + Ensures patients have been properly registered and referred to Financial Counseling. + Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate. + Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification. + Readily adopts and is engaged in practice operation changes + Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: + IDX (and its applications) + ONTRAC + EPIC + MEDVIEW + NAVICARE + CHART ONE + Other + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. + Other duties as assigned to support the unit, department, entity, and health system organization **Education or Equivalent Experience:** + H.S. Diploma/GED (Required) + 5+ years' experience in a medical office setting or customer service experience. (Required) + Advanced degree (Associate's, Bachelor's, Master's) preferred and may be considered in lieu of some experience. + College-level coursework in business, accounting, or health care administration strongly preferred. + Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal. + Experience with spreadsheet and word processing software preferred. + Knowledge of medical terminology and office procedures preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 302529