Teller jobs at Priorityone Bank

Job Description About the Role: The Head Teller plays a critical leadership role within the financial operations of a company, overseeing the teller team to ensure efficient, accurate, and secure transaction processing. This position is responsible for maintaining high standards of customer service while managing daily cash flow and balancing teller drawers. The Head Teller acts as a liaison between the teller staff and upper management, facilitating communication and implementing policies to improve operational effectiveness. This role requires a strong focus on compliance with regulatory requirements and internal controls to safeguard company assets. Ultimately, the Head Teller ensures that all teller activities align with the company's goals for customer satisfaction, risk management, and operational excellence. Minimum Qualifications: High school diploma or equivalent; associate degree or higher preferred. Minimum of 3 years of experience in a teller or cash handling role within a financial institution or related industry. Demonstrated leadership or supervisory experience managing a team. Strong knowledge of cash handling procedures and banking regulations. Proficiency with financial software and basic computer applications. Preferred Qualifications: Bachelor's degree in finance, business administration, or a related field. Experience with enterprise management systems and advanced financial software. Certification in banking operations or cash management. Exceptional customer service and conflict resolution skills. Experience working in a management role within the management of companies and enterprises sector. Responsibilities: Supervise and lead the teller team, providing training, guidance, and performance evaluations to ensure high productivity and service quality. Manage daily cash operations, including balancing cash drawers, preparing deposits, and reconciling discrepancies promptly. Ensure compliance with all banking regulations, company policies, and security procedures to minimize risk and maintain operational integrity. Serve as the primary point of contact for teller-related issues, resolving customer concerns and operational challenges efficiently. Collaborate with management to develop and implement process improvements that enhance teller operations and customer experience. Skills: The Head Teller utilizes strong leadership and communication skills daily to motivate and manage the teller team effectively, ensuring smooth operations and high morale. Analytical skills are essential for balancing cash drawers accurately and identifying discrepancies or potential fraud. Proficiency in financial software enables efficient transaction processing and reporting, while knowledge of regulatory requirements ensures compliance and risk mitigation. Customer service skills are critical for addressing client inquiries and resolving issues promptly, maintaining the company's reputation. Additionally, problem-solving abilities support continuous process improvements and operational excellence within the teller function.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: Cash checks according to bank policies and procedures Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. Accept payments for various types of loans. Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. Close checking and savings accounts. Process night deposits; mail receipts and records. Resolve customer's problems with scope of authority.Sell cashier's checks. Order Debit/ATM cards; notify "Hot Card" department and complete unauthorized usage report. Contribute to overall banking center operations Balance cash and daily transactions and ATM. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... Verify check orders. Prepare change order. Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- Veteran/Disability

Are you looking for a great career opportunity that offers growth, an an opportunity to support your local community? All while working in a team-oriented, family-like atmosphere? At Merchants & Marine Bank, we're committed to attracting and retaining talented employees who are committed to our core values of Community, Relationships and Personal Service. We are looking for a Retail Bank Teller that wants to be a part of friendly team that is committed to providing exceptional service to the customers they serve. Job Summary As a Retail Bank Teller I/II you are a front-line customer service provider and first point of contact for the banking customer. The Teller accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services. Qualifications * Cash handling experience * Customer service experience * Excellent communication skills * Professionalism * Ability to process financial transactions with a high degree of accuracy and attention to detail. * High School Diploma Required Why Work for Us By joining our team, you can expect opportunities to enhance personal skills as well as professional growth. Benefits and Total Rewards The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following: * Retirement - 401k * Medical, Vision, and Dental Insurance * Telemedicine * Term Life, AD&D and Disability Plan * Employee Assistance Program * Paid time Off * Paid Holidays (11) * Tuition Assistance For more information, contact *********************. Qualifications

Full-time Description Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers. Essential Functions Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Accept loan payments: verify payment amount and issue receipts. Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions. Issue personal money orders and cashier's checks. Examine checks deposited and determine proper funds availability based on regulation requirements. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve's “lettered” regulations, and Teller roles and responsibilities relating to each act. Knowledge and understanding of all Bank products and services. Ensure teller station is properly supplied. Answer phones and respond to emails Must be individually driven and motivated to work as a team to achieve branch goals. Must be able to communicate effectively with customers during difficult situations Follow all bank policies and procedures. Greet and assist customers. Balance teller drawer on a consistent basis. Performs other duties as assigned. Requirements Education and Experience Graduation from high school or equivalent GED Cash handling experience is preferred Excellent communication skills both verbal and written Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Excellent computer and keyboard skills. Good organizational skills. Other Must be neatly dressed and well groomed. Required to complete all compliance and e-learning courses by due date. Must adhere to all bank policies and procedures.

What The Role Is Provides basic cash receipt and payment services in accordance with Cadence procedures. Assist customers with account questions. This position is on-site. How You will Make an Impact * Responsible for prompt and efficient customer transactions. ● Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer system. ● Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances. ● Promotes and explains other Cadence products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards. ● Counts, checks and packages coins and currency. ● Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated sheet and reports any discrepancies to the Branch Operations Leader as necessary. ● Reports malfunctions of teller terminal and other equipment used at the teller station. ● Responsible for checking night depository bags and recording proper information on Cadence's forms. ● Assist customers with routine inquiries regarding account balances and account information. ● Ensures that the teller stations are properly stocked with forms, supplies, etc. Who You Are * Good interpersonal communication and computer skills. * Ability to operate standard office equipment such as computer, adding machine and typewriter. * Ability to lift up to twenty-five (25) pounds. * Close attention to detail and good organizational and analytical skills. Education * High school diploma or equivalent. Characteristics * Regular and reliable attendance * Works cooperatively with others If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

What The Role Is The role of the LIVE Teller (ITM Specialist) is to accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM). This includes, but is not limited to, balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist is constantly seeking out opportunities to expand our customer's relationship with Cadence Bank through education as well as product and service solutions tailored to each customer's needs. This role provides customer service and support handling requests of varying degrees of complexity. The ITM Specialist effectively assists customers via CL machines located at multiple locations. This position takes complete ownership of the customers' needs while modeling the standards and vision to provide our clients and teammates with exceptional products, service, and support and be a leader within the banking industry by building a full-service, first-class, and professional remote banking team. This is an on-site position. How You will Make an Impact * Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner. * Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party. * Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc. * Takes complete ownership of every interaction whether it requires a call back or extended research. * Required to complete compliance, training, and all other training offered to ITM Specialists. * Seeks ways to streamline work processes and continuously improve the ITM experience. * Represents Cadence Bank in a positive and professional manner. * Maintains customer and other sensitive information with confidentiality. * Treats all co-workers and Cadence Bank customers with respect. Who You Are * One (1) year cash handling experience preferred. * Strong customer service background. * Excels in a fast-paced work environment while maintaining accuracy. * Exceptional time management skills. * Comfortable on camera, maintaining a friendly and professional appearance. * Professional and courteous verbal and written communication skills. * Ability to remain calm when difficult situations arise. * Ability to communicate, verbally, through video. * Experience communicating via virtual technology (Skype, FaceTime, Video Conf.) * Comfortable being evaluated against performance standards. * Willingness to take initiative to achieve team goals and model a good work ethic for others. * Ability to acquire working knowledge of Cadence Bank products and services. * Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers. * Able to use good judgment and discretion when handling confidential account information. * Ability to effectively handle fluctuating work demands. * High School Diploma or equivalent. * Regular and reliable attendance If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession. Responsibilities Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers' additional needs and thank them as they leave. Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance. Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals. Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks. Perform additional duties as assigned. Qualifications High school graduate or GED At least six (6) months of customer service experience Basic knowledge of math concepts and principles Detail oriented - must be able to process transactions accurately and efficiently Ability to work in a team environment Excellent customer service and sales skills Ability to meet and greet the public in a professional manner that reinforces TMK's service standards Ability to display professional appearance and mannerisms Ability to recognize customer needs and make appropriate referrals Ability to meet referral goals in a retail environment Basic computer skills Ability to learn internal technology systems to perform work tasks Must pass Teller Simulation test Ability to communicate effectively Ability to handle some daily lifting of boxed or bagged coins required (weight may vary) Balancing experience preferred Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession. Responsibilities Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers' additional needs and thank them as they leave. Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance. Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals. Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks. Perform additional duties as assigned. Qualifications High school graduate or GED At least six (6) months of customer service experience Basic knowledge of math concepts and principles Detail oriented - must be able to process transactions accurately and efficiently Ability to work in a team environment Excellent customer service and sales skills Ability to meet and greet the public in a professional manner that reinforces TMK's service standards Ability to display professional appearance and mannerisms Ability to recognize customer needs and make appropriate referrals Ability to meet referral goals in a retail environment Basic computer skills Ability to learn internal technology systems to perform work tasks Must pass Teller Simulation test Ability to communicate effectively Ability to handle some daily lifting of boxed or bagged coins required (weight may vary) Balancing experience preferred Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Trustmark's my Teller Center Tellers act as the Bank's personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer's experience by providing exceptional, professional, and consistent service using the my Teller system. Tellers in the my Teller Center support and demonstrate our customer service standards, and are always professional and friendly. The tellers are also willing to work flexible work shifts to accommodate the extended operating hours and business needs of the my Teller Center. The position will also promote Trustmark's products and services, while exercising good judgment and discretion in a professional manner. Responsibilities * Accurately process my Teller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank's on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides * Continually safeguard the bank's assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank's guidelines, policies, procedures and performance standards. * Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank's customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services. * Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management. * Contribute to meeting my Teller Center and company goals and objectives. * Perform additional duties as assigned. Qualifications * High School diploma required * Must have one of the following: * Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled. * Basic knowledge of math concepts and principles to solve problems. * Basic computer knowledge to enter, access, or retrieve data. * Knowledge of Trustmark's Teller and Branch Policy and Procedures * Ability to effectively communicate information and ideas both verbally and in writing. * Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. * Ability to work a schedule that may include some holidays and Saturdays. * Provides outstanding customer service and information that meets the customer's needs, follows quality standards and meets company guidelines * Demonstrates a strong attention to detail, accuracy, and organization. * Displays selling skills and understands customer needs and wants. * Ability to multi-task by operating several computer programs at one time. * Ability to navigate through basic computer systems (Windows environment, email, etc.) * Ability to stand as needed. * Complete and successfully pass required skills test. * Ability to display a professional appearance which includes but is not limited to dress, communication practices, and current fads * Some college preferred Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

What The Role Is The role of the LIVE Teller (ITM Specialist) is to accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM). This includes, but is not limited to, balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist is constantly seeking out opportunities to expand our customer's relationship with Cadence Bank through education as well as product and service solutions tailored to each customer's needs. This role provides customer service and support handling requests of varying degrees of complexity. The ITM Specialist effectively assists customers via CL machines located at multiple locations. This position takes complete ownership of the customers' needs while modeling the standards and vision to provide our clients and teammates with exceptional products, service, and support and be a leader within the banking industry by building a full-service, first-class, and professional remote banking team. This is an on-site position. How You will Make an Impact * Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner. * Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party. * Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc. * Takes complete ownership of every interaction whether it requires a call back or extended research. * Required to complete compliance, training, and all other training offered to ITM Specialists. * Seeks ways to streamline work processes and continuously improve the ITM experience. * Represents Cadence Bank in a positive and professional manner. * Maintains customer and other sensitive information with confidentiality. * Treats all co-workers and Cadence Bank customers with respect. Who You Are * One (1) year cash handling experience preferred. * Strong customer service background. * Excels in a fast-paced work environment while maintaining accuracy. * Exceptional time management skills. * Comfortable on camera, maintaining a friendly and professional appearance. * Professional and courteous verbal and written communication skills. * Ability to remain calm when difficult situations arise. * Ability to communicate, verbally, through video. * Experience communicating via virtual technology (Skype, FaceTime, Video Conf.) * Comfortable being evaluated against performance standards. * Willingness to take initiative to achieve team goals and model a good work ethic for others. * Ability to acquire working knowledge of Cadence Bank products and services. * Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers. * Able to use good judgment and discretion when handling confidential account information. * Ability to effectively handle fluctuating work demands. * High School Diploma or equivalent. * Regular and reliable attendance If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Trustmark's my Teller Center Tellers act as the Bank's personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer's experience by providing exceptional, professional, and consistent service using the my Teller system. Tellers in the my Teller Center support and demonstrate our customer service standards, and are always professional and friendly. The tellers are also willing to work flexible work shifts to accommodate the extended operating hours and business needs of the my Teller Center. The position will also promote Trustmark's products and services, while exercising good judgment and discretion in a professional manner. Responsibilities Accurately process my Teller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank's on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides Continually safeguard the bank's assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank's guidelines, policies, procedures and performance standards. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank's customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services. Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management. Contribute to meeting my Teller Center and company goals and objectives. Perform additional duties as assigned. Qualifications High School diploma required Must have one of the following: Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled. Basic knowledge of math concepts and principles to solve problems. Basic computer knowledge to enter, access, or retrieve data. Knowledge of Trustmark's Teller and Branch Policy and Procedures Ability to effectively communicate information and ideas both verbally and in writing. Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Ability to work a schedule that may include some holidays and Saturdays. Provides outstanding customer service and information that meets the customer's needs, follows quality standards and meets company guidelines Demonstrates a strong attention to detail, accuracy, and organization. Displays selling skills and understands customer needs and wants. Ability to multi-task by operating several computer programs at one time. Ability to navigate through basic computer systems (Windows environment, email, etc.) Ability to stand as needed. Complete and successfully pass required skills test. Ability to display a professional appearance which includes but is not limited to dress, communication practices, and current fads Some college preferred Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES: Provide high quality customer service within the branch, including: Cash checks according to bank policies and procedures Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. Accept payments for various types of loans. Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. Close checking and savings accounts. Process night deposits; mail receipts and records. Resolve customer's problems with scope of authority.Sell cashier's checks. Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. Contribute to overall banking center operations Balance cash and daily transactions and ATM. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... Verify check orders. Prepare change order. Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- Veteran/Disability

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession. Responsibilities Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers' additional needs and thank them as they leave. Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance. Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals. Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks. Perform additional duties as assigned. Qualifications High school graduate or GED At least six (6) months of customer service experience Basic knowledge of math concepts and principles Detail oriented - must be able to process transactions accurately and efficiently Ability to work in a team environment Excellent customer service and sales skills Ability to meet and greet the public in a professional manner that reinforces TMK's service standards Ability to display professional appearance and mannerisms Ability to recognize customer needs and make appropriate referrals Ability to meet referral goals in a retail environment Basic computer skills Ability to learn internal technology systems to perform work tasks Must pass Teller Simulation test Ability to communicate effectively Ability to handle some daily lifting of boxed or bagged coins required (weight may vary) Balancing experience preferred Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: Cash checks according to bank policies and procedures Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. Accept payments for various types of loans. Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. Close checking and savings accounts. Process night deposits; mail receipts and records. Resolve customer's problems with scope of authority.Sell cashier's checks. Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. Contribute to overall banking center operations Balance cash and daily transactions and ATM. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... Verify check orders. Prepare change order. Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- Veteran/Disability

What The Role Is Provides basic cash receipt and payment services in accordance with Cadence procedures. Assist customers with account questions. This position is on-site. How You will Make an Impact * Responsible for prompt and efficient customer transactions. ● Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer system. ● Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances. ● Promotes and explains other Cadence products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards. ● Counts, checks and packages coins and currency. ● Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated sheet and reports any discrepancies to the Branch Operations Leader as necessary. ● Reports malfunctions of teller terminal and other equipment used at the teller station. ● Responsible for checking night depository bags and recording proper information on Cadence's forms. ● Assist customers with routine inquiries regarding account balances and account information. ● Ensures that the teller stations are properly stocked with forms, supplies, etc. Who You Are * Good interpersonal communication and computer skills. * Ability to operate standard office equipment such as computer, adding machine and typewriter. * Ability to lift up to twenty-five (25) pounds. Education * High school diploma or equivalent. Characteristics * Regular and reliable attendance * Works cooperatively with others If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. **Weekly Scheduled Hours:** Various, depending on banking center needs. Averaging 20 hours weekly. **Essential Duties and Responsibilities:** **Operational efficiency** + Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. + Process deposits, withdrawals, transfers and loan payment transactions for customers. + Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). + Assist in daily balancing and processing of ATM(s), including the processing of all entries. + Assist in the verification of deposits in the night and lobby depository. + Assist with the dual control vault responsibilities. + Stay informed of all operational updates and changes to ensure compliance with all current guidelines. **Client experience** + Deliver excellent client experiences consistently and promptly resolve client issues effectively. + Ensure an excellent overall client experience by assisting clients with select service needs. + Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. **Sales and service** + Identify cross selling opportunities and refer clients/prospects to the appropriate team. + Promote bank products and services to further enhance client relationships. **Compliance and risk management** + Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. + Perform all other job-related duties as assigned. **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience. **Computer and Office Equipment Skills** Microsoft Office Suite In addition, 10-key calculator; coin counter. **DeGarmo Behavioral Assessment Requirement** + All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position + The assessment takes approximately 12-15 minutes to complete + Assessment results must be submitted prior to having your application evaluated by Talent Acquisition **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. Weekly Scheduled Hours: Various, depending on banking center needs. Averaging 20 hours weekly. Essential Duties and Responsibilities: Operational efficiency * Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. * Process deposits, withdrawals, transfers and loan payment transactions for customers. * Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). * Assist in daily balancing and processing of ATM(s), including the processing of all entries. * Assist in the verification of deposits in the night and lobby depository. * Assist with the dual control vault responsibilities. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Client experience * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Ensure an excellent overall client experience by assisting clients with select service needs. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service * Identify cross selling opportunities and refer clients/prospects to the appropriate team. * Promote bank products and services to further enhance client relationships. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. * Perform all other job-related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office Suite In addition, 10-key calculator; coin counter. DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

BASIC PURPOSE: A front-line team member whose responsibilities are a combination of a Customer Service Representative and a Teller. The Universal Banker is a hybrid position that encompasses needs-based conversations, recommendations, referrals, and transaction processing. This role will allow the team member to participate in the sales culture of the institution and provide an opportunity for career growth and development. The Universal Banker is expected to make referrals and cross-sell products/services appropriate to the customers' needs while maintaining the customer service culture of the company. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Engage with prospective customers to have needs-based conversations to make recommendations for products, services, and referrals. Open Deposit Products and make Referrals to BankFirst internal Line of Business Partners. Be knowledgeable and proficient in the use of all online services and promote those digital solutions to customers. Shares responsibility of greeting customers, processing transactions, handling cash, and making product recommendations. Educates customers on BankFirst's products and services. Provides a consistent optimal customer service experience by maintaining service standards and facilitating a welcoming and customer-focused environment. Conducts outbound phone calls to customers. Owns and resolves customer's issues. Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks. EDUCATION, EXPERIENCE, SKILLS: Must have good computer skills, specifically Excel, Word, and Adobe Sign. Should be detail oriented and be able to multi-task. Have excellent communications skills, written and verbal. Should be sales oriented and have excellent product knowledge. EOE, including disability/vets