Customer Success Manager jobs at PrismHR

Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. Our office is located in the amazing Atlanta Tech Village. Strategic Account Manager (SAM) - Mission-Driven, Client-Focused, and Technically Savvy Are you passionate about making a meaningful impact in communities across the country? Do you thrive in a fast-paced startup environment where innovation, collaboration, and client success are at the core of everything we do? If you're looking for an opportunity to leverage your strategic mindset, client relationship skills, and technical expertise to drive change, then this role is for you. As a Strategic Account Manager (SAM) at Neighborly Software, you'll serve as a trusted advisor and consultant, helping our clients optimize their success with our solutions. You'll play a pivotal role in expanding relationships with key accounts, guiding them through best practices, and ensuring they maximize the impact of our technology in the programs they serve. Why This Role Matters At Neighborly Software, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. The SAM role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities. What You Will Be Doing Key Responsibilities: Be a Trusted Advisor: Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions. Lead & Consult: Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices. Drive Retention & Growth: Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities. Educate & Empower: Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency. Innovate & Configure: Evaluate clients' current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes. Collaborate & Advocate: Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements. Strategic Account Planning: Develop performance objectives and milestones, ensuring long-term success for each account. Problem-Solve & Strategize: Identify challenges and opportunities, offering innovative solutions to drive client success. Who You Are A Relationship Builder: You excel at establishing and strengthening meaningful connections with clients and internal stakeholders. A Strategic Thinker: You can synthesize complex information, anticipate client needs, and proactively drive initiatives that lead to success. A Results Driver: You're focused on growth, retention, and delivering measurable impact. A Tech-Savvy Consultant: You have a strong understanding of SaaS solutions and can effectively guide clients through implementation and optimization. A Self-Starter: Thriving in a fast-paced, startup-type environment, you're proactive, adaptable, and eager to take ownership. A Mission-Driven Leader: You're passionate about using technology to improve communities and support housing, economic, and community development programs. What You'll Need 3+ years of experience in client success, implementation, or a consultative role within a SaaS company. Excellent communication & presentation skills to effectively engage stakeholders at all levels. Deep commitment to our mission of improving communities through technology. Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs. Strong commitment to quality, compliance, and accountability. Preferred Qualifications Bachelor's degree Experience working with housing, economic, and community development organizations or Housing Authorities. Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA. Experience writing basic HTML. Why Join Us? At Neighborly Software, we believe in creating meaningful change through technology. You'll be part of a team that's making a real difference-empowering organizations to improve lives and uplift communities. If you're ready to combine strategy, relationship-building, and technical expertise in a fast-moving, high-impact environment, we'd love to hear from you! What We Bring to The Table Join One of Atlanta's Best and Brightest Companies to Work For! Be part of a growing organization that fosters a positive culture, encourages inclusion and embraces our mission. Why You'll Love Working Here: Comprehensive Benefits - Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance 401K Contributions - We invest in your future, with a generous match Exceptional Perks - Paid Parental Leave, Employee Recognition Programs, and more! Generous Time Off - PTO, Paid Holidays, and Charity Hours to support volunteer opportunities Atlanta Tech Village Perks: Work in a dynamic, innovative space featuring: 24/7 access to a state-of-the-art gym A dedicated Mother's Room A Gaming Room for relaxation Unlimited snacks and drinks to keep you energized Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - Charlotte, North Carolina Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

IRIS Software Inc. is seeking a talented Client Partner to join its growing organization and manage the overall relationships for its existing clients. Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience. Drive new business development efforts within the existing accounts. Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models. Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader. Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape. Engineer deals and run the sales cycle by guiding the presales/ delivery teams. Manage and lead the IRIS team at the customer location. Update the management on a frequent basis on the potential risks/ issues and opportunities in an account. Handle escalations and negotiate with the customers, as required. Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s). Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests. Required Skills and Experience 3+ year's enterprise consulting delivery and sales and/or executive account management with proven client relationship skills at the highest levels within customer organizations. Proven revenue attainment history in selling enterprise software services solutions Background and acumen to understand client's business, strategy and to keep up with regulatory imperatives. Excellent written and oral communication skills with an ability to make effective presentations Ability to work efficiently across multi-disciplinary teams with competing priorities Organized, self-motivated, hard-working problem-solver who is able to identify and define appropriate objectives and work independently toward achieving those objectives. Bachelor's degree required, MBA preferred Excellent presentation and communication skills. Can demonstrate storytelling capabilities Market savvy with well-developed negotiating and closing skills IRIS Software Inc. (******************** headquartered at Edison, NJ with offices in NYC and an offshore development center in India, together deploying over 4000+ resources. IRIS is an IT software services organization providing its customers with high-quality, cost-effective solutions. Iris does this through comprehensive solution offerings with best-of-breed technologies, rapidly deployable solutions, flexible engagement models and proven methodologies. This allows customers to focus on their core competencies, and concentrate IT resources on projects that directly impact their bottom-line. Thanks Rashi Agarwal ********************************

:- ImpactQA is a leading independent and global Software Testing and QA Consulting company. They help SMEs & Fortune 500 companies to deliver quality engineering, AI-based test automation, performance engineering, and a full suite of continuous and automated testing services performed throughout the Software Development Life Cycle. Headquartered in New York, ImpactQA has registered offices in the US, UK, and India. Empowered by 10+ years of excellence, the company has been delivering unmatched testing solutions across multiple business domains, such as Oil & Gas, Healthcare, E-learning, BFSI, Manufacturing, E-commerce, Media, Logistics, Real Estate, Medical Device Testing, and more. ImpactQA has been featured 3 years in a row in Everest Group - Peak Matrix of Software Testing Services Providers. Gartner also rated ImpactQA 5/5 in the Gartner peer reviews. What we look for:- A growth-focused sales professional who has successfully created a positive impact through year-on-year business expansion. You are passionate about bringing in new logos and business development. You know and have run all phases of a sales cycle, including qualification, sales pursuit, and close by applying deep sales processes and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. Position Title: Manager-Enterprise Sales Location: Houston Job Type: Full Time Experience Level: 3-5 years Reports to: VP - Sales As Manager of Sales, you will:- Lead the sales team in driving revenue growth and meeting sales targets. Develop and deliver compelling sales presentations to potential clients. Sell Software Testing and Development Solutions, Cloud Solutions, Application Development, QA, and Software Testing services to enterprises, ISVs, and Product Companies Identify potential opportunities and client acquisition by targeting the decision-makers Identify revenue opportunities in the enterprise space through extensive market research and inbound lead follow-up. Work with the inside sales team and marketing teams to generate enterprise leads. Pitch the right solutions to the client, negotiating, and closing the deal Maintain and expand the database of prospects within your assigned territory Negotiate contracts and agreements with clients to ensure mutually beneficial partnerships. Stay updated on industry trends, market conditions, and competitor activities to identify growth opportunities. Collaborate with cross-functional teams to develop innovative solutions and drive business success. QUALIFICATIONS:- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred 3-5 years of proven experience in software services sales or IT solutions/services sales. Must have Strong leadership skills with the ability to motivate and inspire a sales team Excellent analytical and problem-solving abilities to identify market trends and opportunities Exceptional negotiation skills to secure profitable partnerships with clients Must have a solid understanding of technology sales and the ability to effectively communicate technical concepts to clients Proven track record of achieving sales targets and driving revenue growth Ability to manage multiple projects simultaneously and meet deadlines Excellent communication and interpersonal skills to build relationships with clients and stakeholders Must be willing to travel globally. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Benefits:- Dental insurance Health insurance Paid time off Vision insurance ImpactQA Is Committed to Equality ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Company: Triune Infomatics Inc. About Us Triune Infomatics is a 20-year-old IT staffing, consulting, and solutions firm based in Pleasanton, CA. We work with leading public and private sector clients across California and beyond. We take pride in our relationships, transparency, and people-first culture. Role Overview We are looking for a mid-level Account Manager (5-8 years of experience) who is a natural relationship builder, thrives in a people-focused environment, and has a strong “can-do” attitude. This is an onsite role in our Pleasanton office, Monday through Friday. The ideal candidate is a hunter and gatherer-someone who can both grow existing accounts and open new opportunities through strong client engagement, employee relationships, and persistence. Key Responsibilities Nurture and grow relationships with existing and past/dormant clients to uncover new business opportunities. Build strong relationships with Triune employees working at client sites to identify leads, referrals, and upcoming needs. Cross-sell and expand services within existing client accounts. Conduct outreach via cold calling, email campaigns, LinkedIn networking, and events. Convert leads into requirements, work closely with recruiters, and oversee candidate submissions. Maintain and track activities using CRM systems; leverage AI-based tools for prospecting and insights. Host periodic check-ins and engagement calls with clients and employees to build trust and maintain retention. What We're Looking For 5-8 years of experience in account management, sales, or business development-preferably in IT staffing, IT consulting, or professional services. Strong people skills-someone who genuinely enjoys building relationships, listening, and connecting dots. Proven experience in hunting and farming-acquiring new business while growing existing accounts. Comfortable with cold calling, prospecting, and initiating conversations. Experience using CRM platforms (e.g., HubSpot, Salesforce, Zoho) and familiarity with AI tools for lead generation or sales automation is a plus. Excellent verbal and written communication. Self-driven, resilient, and resourceful with a positive, proactive work ethic. Personal Style We Love ✔ A connector who builds trust with clients and employees. ✔ A problem solver who asks the right questions and finds opportunities. ✔ A self-starter who is disciplined, collaborative, and persistent. ✔ Someone who brings energy, professionalism, and a growth mindset. Why Triune? We offer a collaborative and supportive work culture. Direct exposure to executive leadership and decision-makers. Opportunity to shape accounts, relationships, and outcomes-not just follow a script. Competitive compensation, incentives, and long-term career growth.

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead. Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: 17x Google Cloud Partner of the Year awards in the last 8 years 3x AWS AI/ML award wins 3x NVIDIA Partner of the Year titles 2x Snowflake Partner of the Year awards Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 For more details, visit: Website or LinkedIn Page Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! Job Description: We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations. Key Responsibilities: Client Management Manage communication and relationships with retail/e-commerce clients. Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc. Align internal teams with retail priorities, seasonal demands, and CX roadmaps. Present strategic insights and best practices for retail digital transformation. Project Delivery Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance. Manage multiple workstreams and ensure timely delivery of milestones. Support teams in solving technical issues and improving bot accuracy/performance. Conduct reviews for solution quality, integrations, and compliance. Team Management Identify new retail opportunities and help refine solution strategies. Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty). Mentor team members and support skill development. Travel to client sites or retail events when required. Required Skills Excellent communication, presentation, and analytical abilities. Strong experience managing teams in a fast-paced environment. Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.). Ability to operate independently and manage client expectations. Nice-to-Have Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.). Understanding of NLP, conversational design, and continuous learning. Knowledge of retail voice automation (IVR, voice shopping). Exposure to solution scoping, proposals, and pre-sales activities. Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud. What's in it for YOU at Quantiphi? Make an impact at one of the world's fastest-growing AI-first digital engineering companies. Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

At Asana, we're building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. Our Portfolio Customer Success team drives adoption and retention across a broader customer base. We're looking for a Portfolio Customer Success Manager (CSM) to partner with customers in Vertical Markets (Nonprofit, Education, Government, Healthcare) on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization's work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers, including subject-matter expertise for an assigned Vertical. To the entire Asana team, you'll exemplify empathetic, customer-centricity. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business Drive customer outcomes and by: Conducting discovery to build rapport and deeply understand the customer's needs, business processes, and vision Consulting on change management to help customers more easily adopt Asana as a way of working Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana Surfacing the best Asana resources based upon the customer's needs Storytelling through business reviews on value realized and areas of opportunity for deeper value Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results Act as a cross-functional superstar: Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks Liaise with Support and Finance to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business Quarterback relationship between clients and professional services teams for purchased services packages About you: Minimum 10 years of professional experience, with at least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role Strong team player Customer-centric: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives) Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer Ability to travel and meet customers on-site up to 25% of the time Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $116,800-132,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefit packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Remote

The Sales Manager will play a pivotal role in driving aggressive growth during the first 12 months by recruiting, developing, and leading a high-performing team of designers in the Southeast Florida market. This role is responsible for elevating close rates, strengthening sales performance, and scaling the sales organization with speed and precision. After the initial 12 months, the Sales Manager will continue expanding the Southeast Florida market while launching and leading the company's growth into Southwest Florida, building and managing a new sales team. offering a highly competitive compensation package designed to reward strong sales leadership and exceed ambitious growth targets. This position is perfect for a leader with proven closet industry management experience, a passion for coaching sales talent, and the relentless drive to scale a sales organization quickly and effectively. Responsibilities As the Sales Manager, you will: Interview, recruit, and hire top-tier salespeople Train, coach, and develop new designers to ensure strong close rates Hold the sales team accountable to activity metrics, sales goals, and performance standards Suppzrt designers during key appointments to help close complex or high-value deals Update and refine product offerings and pricing structure Improve and optimize the company's sales training program Drive a high-performance culture rooted in accountability, discipline, and sales excellence Required Qualifications Minimum of 2 years' experience managing at least 10 designers in a closet company Proven track record of training and developing a minimum of 5 designers Deep understanding of consultative, high-ticket, in-home sales techniques Strong drive for growth and the ability to hit ambitious targets High analytical intelligence and the ability to make data-driven decisions Highly proficient with technology and quick to learn new systems Highly organized, process-oriented, and detail-driven Compensation Base Salary: $90,000 Uncapped Bonus Structure with total earning potential ranging from $150,000 to $250,000+, depending on performance PTO Full-time, Monday-Friday

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The expectation will be to work 1 - 2 days a week out of the account's office in Pasadena, CA. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies * Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. * Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. * Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. * Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. * Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients*? (Requirements) * 8+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Experience providing technology or SaaS solutions to a client base * Restaurant experience * Experience managing customer in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts. Essential Functions: * Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success * Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships * Collaborate with internal teams to ensure seamless customer onboarding and implementation * Manage potential challenges proactively to ensure a smooth customer experience * Monitor and analyze customer health metrics, taking action to address any potential risks * Drive customer satisfaction through regular touchpoints and feedback collection * Prepare and deliver regular business reviews to showcase the value of our solutions * Gather and analyze customer feedback for continuous improvement. * Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth * Implement retention and expansion strategies to maximize customer lifetime value * Develop and document the overall customer success adoption strategy and plans * Drive leading metrics of success, including customer health score and adoption rates Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field Qualifications: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field * Strong interpersonal and communication skills * Ability to analyze data and derive actionable insights * Proactive problem-solving skills AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities: Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications: Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications: Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. The base salary range for this position is 86,000 - 132,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

About the Role MD Helicopters is seeking an experienced, forward-thinking Manager, Aftermarket & Customer Engagement to lead our Aftermarket & Customer Support organization. In this role, you will oversee spare parts operations, forecasting, sales activities, warranty and repair administration, AOG (Aircraft on Ground) support, and customer issue resolution. You will also champion business analytics for the Aftermarket function-bringing creative, data-driven insights to complex challenges and identifying opportunities for continuous improvement and growth. If you thrive in a fast-paced environment, excel at developing teams, and are passionate about elevating the customer experience, we want to connect with you. What You'll Do * Lead and develop Customer Support team members while ensuring timely, accurate processing of spare parts sales and MRO (maintenance, repair & overhaul) orders. * Manage team performance against key KPIs including customer satisfaction, efficiency, staffing utilization, turnover, and financial results. * Track, analyze, and report weekly and monthly spare parts fill rates and backorder metrics. * Drive continuous improvement initiatives across Aftermarket KPIs, processes, and customer touchpoints. * Lead monthly cross-functional demand review meetings with Sales, Marketing, and Finance. * Oversee staffing, training, coaching, and performance evaluations to support ongoing team development and succession planning. * Manage departmental expenditures and ensure adherence to budget requirements. * Identify opportunities to enhance or revise policies and procedures, particularly as the business scales. * Perform other duties as assigned. Why MD Helicopters Join a company with a long history of innovation, customer focus, and mission-driven aviation. At MD Helicopters, you'll lead a high-impact team, collaborate across the organization, and directly influence customer experience and aftermarket success. Benefits MD Helicopters offers a comprehensive and competitive benefits package, including: * Three (3) weeks of accrued PTO annually * One (1) week of company-paid PTO between Christmas and New Year's * Medical, dental, vision, life insurance, and disability coverage * 401(k) retirement plan with company participation * Paid holidays and additional wellness resources Qualifications SKILLS AND ABILITIES * Ability to multi task and prioritize workload within department * Ability to coordinate efforts of staff outside of individual's span of authority. * Microsoft Suite experience required, including Excel, Word, PowerPoint, etc. * Up to twenty-five (25%) travel required with significant customer interface * Previous experience managing or working within a customer support department preferred * Aviation logistics experience preferred * Working knowledge of MD's product line preferred * Strong interpersonal skills - creative thinker with exemplary written and verbal communication skills and the ability to communicate effectively orally or in written form with both co-management and internal/external customers and regulatory representatives is required. * Demonstrated ability to anticipate and solve practical problems or resolve issues is required * Ability to work both autonomously and within a team environment. * The ability to understand and follow instructions and the ability to concentrate. * Excellent written, verbal, communication and interpersonal skills. * The ability to get along with others or to be part of a team. * Access to Export Control Information required. * Regular attendance at the job site required. EDUCATION and/or EXPERIENCE * Bachelor's degree (B. S.) from four-year college or university; and a minimum of 6-10 years work-related experience and/or training; or equivalent combination of education and experience * J.D. Edwards MRP System knowledge (e.g. SAP) - Minimum of 2 years of experience preferred This job description in no way states or implies that these are the only duties performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contracts, implied or otherwise, other than an "at will" relationship. CERTIFICATES, LICENSES, REGISTRATIONS None WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Work performed in an office and factory settings. * Exposure to shop environment such as noise, dust, odors and fumes. * Occasionally required to lift up to 20 lbs. * Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. MD Helicopters, LLC. provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

About the Role MD Helicopters is seeking an experienced, forward-thinking Manager, Aftermarket & Customer Engagement to lead our Aftermarket & Customer Support organization. In this role, you will oversee spare parts operations, forecasting, sales activities, warranty and repair administration, AOG (Aircraft on Ground) support, and customer issue resolution. You will also champion business analytics for the Aftermarket function-bringing creative, data-driven insights to complex challenges and identifying opportunities for continuous improvement and growth. If you thrive in a fast-paced environment, excel at developing teams, and are passionate about elevating the customer experience, we want to connect with you. What You'll Do * Lead and develop Customer Support team members while ensuring timely, accurate processing of spare parts sales and MRO (maintenance, repair & overhaul) orders. * Manage team performance against key KPIs including customer satisfaction, efficiency, staffing utilization, turnover, and financial results. * Track, analyze, and report weekly and monthly spare parts fill rates and backorder metrics. * Drive continuous improvement initiatives across Aftermarket KPIs, processes, and customer touchpoints. * Lead monthly cross-functional demand review meetings with Sales, Marketing, and Finance. * Oversee staffing, training, coaching, and performance evaluations to support ongoing team development and succession planning. * Manage departmental expenditures and ensure adherence to budget requirements. * Identify opportunities to enhance or revise policies and procedures, particularly as the business scales. * Perform other duties as assigned. Why MD Helicopters Join a company with a long history of innovation, customer focus, and mission-driven aviation. At MD Helicopters, you'll lead a high-impact team, collaborate across the organization, and directly influence customer experience and aftermarket success. Benefits MD Helicopters offers a comprehensive and competitive benefits package, including: * Three (3) weeks of accrued PTO annually * One (1) week of company-paid PTO between Christmas and New Year's * Medical, dental, vision, life insurance, and disability coverage * 401(k) retirement plan with company participation * Paid holidays and additional wellness resources What You Bring * Bachelor's degree (B.S.) and 6-10 years of relevant experience, or an equivalent combination of education and experience * Experience in customer support, aftermarket, aviation logistics, or related fields preferred * Strong analytical skills with the ability to solve practical problems and develop innovative solutions * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) * Experience with MRP/ERP systems (e.g., J.D. Edwards, SAP) preferred * Excellent interpersonal and communication skills, with the ability to interact effectively with internal and external stakeholders * Ability to work both independently and collaboratively in a dynamic environment * Access to Export Control Information required * Regular onsite attendance; ability to lift up to 20 lbs and work in both office and shop environments Leadership Responsibilities As a people leader, you will: * Interview, hire, and onboard new team members * Assign and direct daily work * Evaluate performance and provide feedback and coaching * Address employee relations matters and support issue resolution * Champion mentoring, employee development, and succession planning MD Helicopters, LLC is an equal opportunity employer that includes veterans and individuals with disabilities..

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Austin,TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Austin,TX metro areas. #LI-Hybrid What you can expect to do in this role: * Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. * Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. * Partner cross-departmentally to advocate and act as the voice of the customer internally. * Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. * Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. * Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. * Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. * Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. * Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics * Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally * Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: * 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) * 1+ years of experience with Apple products in a professional setting (Preferred) * Fluent in Spanish languages (Preferred) * Ability to communicate effectively with both technical and nontechnical stakeholders (Required) * Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) * Experience working with executive stakeholders (Preferred) * Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) * Collaborative team mentality with proven ability to execute across cross-functional teams * Strong attention to detail and ability to speak to value and ROI * Ability to multi-task and prioritize duties * Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: * Named a 2025 Best Companies to Work For by U.S. News * Named a 2025 Newsweek America's Greatest Workplaces for Gen Z * Named one of Forbes Most Trusted Companies in 2024 * Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families * Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work * We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. * You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf * We set achievable targets, help each other out, and share best practices across the team. * You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $49,385-$144,840 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Customer Success is a key role to ensure Workday's customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday. Serving together as a team of experts, you will help identify new growth opportunities for success at every point on our customers' journey. You will be responsible for working with a number of Federal Government customers, supporting them through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention. You will be a part of a phenomenal Customer Experience organization having control of your own schedule and customer interactions. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth. About You Basic Qualifications: Customer Success Manager (P3) 3+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 3+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (3+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Basic Qualifications: Sr Associate Customer Success Manager (P2) 1+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 1+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (1+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Other Qualifications: Excellent organization, time management, and communication skills. Proven track record to collaborate and build strong relationships with customers Proven ability to engage across corporate functions (Sales, Professional Services and Product Management). Proven ability to engage across corporate functions (Sales, Services, and Product Management). Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadership Previous experience with issue resolution and escalation management at both the business owner and executive levels. Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales. Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning. Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders. Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations. Bachelor's degree or equivalent work experience. Ability to travel up to 25%. Posting End Date: 12/31/25 The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $99,300 USD - $149,000 USD Additional US Location(s) Base Pay Range: $89,900 USD - $159,700 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What We Need We are looking for a Customer Success Manager, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with technical solutions. Our ideal candidate should be proficient at customer relationship and project management, identify expansion and cross sell revenue, and ensure retention of a complex portfolio. Your job responsibilities include overseeing deployment, performing account setup and user training, and acting as a liaison between the customer and internal teams. The Customer Success Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business. You will work from our Scottsdale, AZ headquarters, or from an approved home office. You will be required to use our CRM and ERP system for all documentation of sales activities, orders, etc. Occasional travel to meetings is required. What You'll Do Manage Customer Experience: Project manage new customer GPS Insight software implementations consistently according to plan. Become expert on all aspects of products and services. Maintain a deep understanding of the product and speak with customers about features/functionalities that are best suited for business needs. Manage feedback loops with internal teams to ensure customer advocacy. Perform customer onboarding; project progress reporting, product set up and training. Build and grow trusted relationships with key customer contacts to amplify adoption and value. Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on correction plans when necessary. Excel at Customer Mapping and understanding customer business processes, initiatives, and applications. Measure and document customer results against success criteria and present in onsite reviews/visits. Expand utilization throughout an organization and evolve Customer Success Programs. Proactively verify, report, and correct device/data accuracy with GPS Tech Lead and Support teams. Create a proactive retention strategy and secure contract renewals with Revenue Team. Document all pertinent client interactions in CRM and project management tools. Strategic Revenue Growth: Effectively execute on sales strategy to increase penetration across customer portfolio. Advise on expansion and cross sell revenue strategy into your existing customer base and expand solutions into other departments/agencies through referrals and networking. Develop and identify new opportunities for additional devices, products, and services. Focus on expanding the demand and increase revenue for existing products across portfolio. Work with Revenue Team to develop pipeline, identify and close monthly account growth targets. Demonstrate and document understanding of purchasing processes and cooperative contracts. Work to uncover cross sell and expansion revenue opportunities. Requirements 3+ years of experience in Customer Success and/or Account Management roles in a B2B SaaS environment. Passion for customer experience and customer success. Highly organized and detail oriented. Familiarity working with GPS tracking or fleet management a plus. Strong data analytic skills. Ability to develop trusted relationships with customers and partners. Excellent communication skills, both verbal and written. Strong problem-solving ability, relentless follow-through and a "get it done" attitude. What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement

Job Description Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What We Need We are looking for a Customer Success Manager, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with technical solutions. Our ideal candidate should be proficient at customer relationship and project management, identify expansion and cross sell revenue, and ensure retention of a complex portfolio. Your job responsibilities include overseeing deployment, performing account setup and user training, and acting as a liaison between the customer and internal teams. The Customer Success Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business. You will work from our Scottsdale, AZ headquarters, or from an approved home office. You will be required to use our CRM and ERP system for all documentation of sales activities, orders, etc. Occasional travel to meetings is required. What You'll Do Manage Customer Experience: Project manage new customer GPS Insight software implementations consistently according to plan. Become expert on all aspects of products and services. Maintain a deep understanding of the product and speak with customers about features/functionalities that are best suited for business needs. Manage feedback loops with internal teams to ensure customer advocacy. Perform customer onboarding; project progress reporting, product set up and training. Build and grow trusted relationships with key customer contacts to amplify adoption and value. Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on correction plans when necessary. Excel at Customer Mapping and understanding customer business processes, initiatives, and applications. Measure and document customer results against success criteria and present in onsite reviews/visits. Expand utilization throughout an organization and evolve Customer Success Programs. Proactively verify, report, and correct device/data accuracy with GPS Tech Lead and Support teams. Create a proactive retention strategy and secure contract renewals with Revenue Team. Document all pertinent client interactions in CRM and project management tools. Strategic Revenue Growth: Effectively execute on sales strategy to increase penetration across customer portfolio. Advise on expansion and cross sell revenue strategy into your existing customer base and expand solutions into other departments/agencies through referrals and networking. Develop and identify new opportunities for additional devices, products, and services. Focus on expanding the demand and increase revenue for existing products across portfolio. Work with Revenue Team to develop pipeline, identify and close monthly account growth targets. Demonstrate and document understanding of purchasing processes and cooperative contracts. Work to uncover cross sell and expansion revenue opportunities. Requirements 3+ years of experience in Customer Success and/or Account Management roles in a B2B SaaS environment. Passion for customer experience and customer success. Highly organized and detail oriented. Familiarity working with GPS tracking or fleet management a plus. Strong data analytic skills. Ability to develop trusted relationships with customers and partners. Excellent communication skills, both verbal and written. Strong problem-solving ability, relentless follow-through and a "get it done" attitude. What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Owns the relationship, health and satisfaction of the assigned customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Serve as primary liaison and “face” of Qualifacts for assigned accounts. Handle meeting logistics planning and ensure delivery of key company messages. Serve as a “hands-on” point of contact and keep up with application new features and changes to help educate customer stakeholders Ensure consistent data capture from customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts. Translate and communicate internally to company departments to help define priority of need, improve customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons. Identify resources and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs. Engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Identify opportunities and/or critical need for Executive alignment engagements between strategic customers and Qualifacts leadership, take ownership in contributing to and formulating engagement agendas collaborating with the appropriate internal stakeholders, and execute required follow-up deliverables to fruition Execute to successful completion of departmental KPI's, metrics, etc. Other duties as assigned Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.