Patient Service Coordinator jobs at ProMedica Toledo Hospital - 24 jobs

Job Details Kettering Health Soin|Beavercreek|Resource|Varied Responsibilities & Requirements 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Education: * High school diploma required * One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Dayton | Full-Time | First Shift Responsibilities & Requirements Scheduler II The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Scheduler provides accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes. Performs other duties as assigned. Job Requirements Minimum Education * High School Diploma * Minimum Work Experience * Minimum of 1 year of previous scheduling experience in a health care environment (e.g., physician office, clinic or hospital) Coding and pre-certification experience preferred Required Skills * • Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization • Strong computer skills. Familiar with Excel, Word, Windows • Must have excellent organizational skills and be detail oriented • Must be highly skilled in verbal communication, problem solving, prioritization and organization • Must be able to effectively handle a high volume of telephone calls and/or activity. • Must be able to handle multiple tasks and work in a high stress environment. • Must be proficient in EPIC Essential Functions * • Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records. • Works with providers and patients to obtain medical clearances for patients to have surgery • Schedules complex surgeries and procedures • Answers the phones in a professional and courteous manner • Professionally interacts with patients and their family members regarding scheduling surgery • Completes data entry in a timely and accurate manner • Completes daily surgical schedule and distributes as appropriate • Completes departmental filing • Sorts and distributes incoming and outgoing mail • Assures appropriate coordination with other hospital departments when special surgical needs occur • Maintain files and patient records in a confidential manner. • Collaboratively interacts with hospital surgery schedulers to ensure accurate scheduling takes place and is reflective in physician's template. Organizational Expectations New Hire/Annual Competencies * • Timeliness of scheduling; accuracy of scheduling; communication with patients and hospital departments • Number of cases canceled or postponed related to: o Lack of coordination with reps o Equipment needs or surgery dependent imaging was not coordinated/communicated with OR o Authorization (for the portion controlled by the employee) Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Outpatient Services | Centerville | Full-Time | First Shift Responsibilities & Requirements Infusion Scheduling The scheduler is responsible for the coordination of patient care between the physician office, the patient and various hospital departments. The scheduler must provide excellent customer service with good verbal and written communication skills. The scheduler must also have excellent computer skills, with the ability to multi-task between various hospital system applications. The scheduler must also be very detail oriented. The scheduler is also expected to maintain a high level of accuracy in addition to meeting department productivity requirements. Responsibilities & Requirements Responsibilities: * The scheduler is responsible for the coordination of patient care between the physician office, the patient and various hospital departments. * The scheduler must provide excellent customer service with good verbal and written communication skills. * The scheduler must also have excellent computer skills, with the ability to multi-task between various hospital system applications. * The scheduler must also be very detail oriented. * The scheduler is also expected to maintain a high level of accuracy in addition to meeting department productivity requirements. * The scheduler must also have the ability to review charts for accuracy in schedule advanced appointment types. Requirements: * High School Completion equivalent * High School Expected date letter in lieu of Diploma * High School Graduate * Basic Medical Terminology * Ability to work in a fast pace medical office environment * Excellent communication skills * Ability to Multi-task across multiple hospital platforms and applications * Ability to follow directions, accept orders and perform repetitive task Preferred Qualifications Preferred Qualifications: * A.D. in Business or health related field preferred. * Infusion scheduling for Oncology or Oncology coding and billing experience preferred. * Office assitant or clerical experience preferred. * At least 1 year of Epic/EMR experience preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Springboro | Full-Time | First Shift Responsibilities & Requirements duties include, but are not limited to the following: * Assist the Manager and Director in all duties as assigned and keeps the Manager and Director informed of issues. * Responsible for supervising the multiple facets of patient access services. * Emphasizes high level of patient satisfaction, being sensitive to the all standards of performance and leadership core standards. * Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge. * Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff. The responsibility for this department is on a 24-hour basis. * Ensure proper staffing structure for appropriate oversight of access system operations for all positions needed. * Utilize and maintain our Quality Assurance program to measure the performance of staff in obtaining and developing current accurate and complete registration information. Provide coaching and training to ensure for the desired performance. * Ensure to meet Industry Standards for registrations and POS Collections. * Ensure a strong presence within department, ancillary departments, and or physicians related to the particular area of supervision. Plus, ensure strong communication exists between the other ancillary departments' leaders and you. * Ensure training for new hires, and retraining on any system upgrades or enhancements is completed within timeframe assigned. Preferred Qualifications Job Requirements: * High School Diploma or equivalent * Minimum of 2 years' previous experience in Patient Access or Healthcare industry within a hospital or physician office is required * Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and Email. Preferences: * One year customer service experience Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details System Services | Miamisburg | Full-Time | Varied Shift Responsibilities & Requirements duties include, but are not limited to the following: * Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures * This position requires working with patients and other callers in response to both hospital and physician billing questions * The position also requires a working knowledge of all insurance payers to answer patient questions * This position also requires a high level knowledge of the types of hospital and professional services * Strong understanding about how denials impact the service related to the patient's benefit/coverage plan. * Performs other duties as assigned Preferred Qualifications Job Requirements * High school Diploma * 3 years Previous experience in hospital or physician * Previous experience in patient accounting, medical billing, & medical terminology * Associate's degree Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Greene|Xenia|Full Time| Days Responsibilities & Requirements 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Education: * High school diploma required * One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Support Services|Miamisburg|Full Time |Days Responsibilities & Requirements Responsibilities: * Under the direction of the Patient Accounts Manager or Patient Accounts Supervisor and guidance of the Team Lead the Patient Accounts Specialist is highly involved in all aspects of medical billing, and is responsible for escalated follow-up and denial work. Participates in training and auditing of Patient Account Representatives. * Works special projects as assigned. * First level of contact for Patient Account Representatives. * Must display knowledge retention through scheduled assessments. * Must role model KHN Standards of Behavior. * Other duties as assigned. * This is not considered a leadership role in regard to authority over team members. Requirements: * Strong knowledge of payer guidelines including government payers * Competent in preparing and submitting appeals for denied or delayed claims according to established protocols * Competent in identifying and communicating recurrent insurance carrier denials to Team Lead * Exceptionally well-versed in resolving errors to ensure prompt claim resolution * Timely identification of delinquent accounts and following up to expedite resolution * Expert in system (Epic) navigation * High School diploma or equivalent required * Minimum of one years' experience in patient billing required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Huber|Huber Heights| Part Time| 2nd Shift Responsibilities & Requirements Job Responsibilities: 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Job Requirements: * High school diploma required * One or more years of medical office or customer service experience required * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details System Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements This network-service position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patient's observation/inpatient services. The Representative reviews/verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denials. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. Demonstrates through behavior Kettering Health's mission, vision and services standards as outlined in the organization's training while adhering to department policy and HIPAA regulations. Subject matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). Always demonstrates successfully to resolve customer inquiries Surpasses and adheres to all established workflows, scripting, and department greetings Create exceptional customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) Consistently demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leaders Exceeds individual key department performance objectives such as quality assurance and productivity. Subject matter expert in knowledge of Pre-Access and Kettering Health offerings to provide exceptional services Always handles sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution. Perform other duties as assigned by department leaders Preferred Qualifications QUALIFICATIONS AND EXPERIENCE: * High school diploma required * College degree preferred in finance or healthcare field * Previous registration or billing experience preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * SME (Subject matter expert) with Insurance plans and processes * SME with Insurance portals and websites * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Exceeds Quality Assurance scores, and productivity * SME with insurance response history (deductible, co-insurance, co-pay and out of pocket) and EPIC Estimator tool * ability to perform as a collaborative team member. * Fully trained in pre-registration Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Hamilton | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Dayton | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Vandalia | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Centerville | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Lebanon | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Xenia | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Englewood | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Fairborn | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.