Paralegal & Risk Management Coordinator
Quality assurance manager job in Minneapolis, MN
Schafer Richardson, LLC (SR) has been recognized for planning, developing, and strengthening our communities through a full-service real estate experience since 1995. We provide quality investment, development, construction, leasing, and management services to its commercial and multifamily real estate portfolio.
The primary focus of the Paralegal & Risk Management Coordinator is to assist the in-house General Counsel and Legal Department as needed with real estate transactions, corporate record-keeping, lease administration, and other support duties. In addition, the Paralegal & Risk Management Coordinator will be responsible for overseeing the company's risk management process in assessing and identifying risk and exposure to the company as well as ensure consistent processes.
Essential Duties and Responsibilitiesincluded below. Other duties may be assigned as needed.
REAL ESTATE TRANSACTIONS:
Prepare drafts of lease agreements, purchase agreements, addendums, closing docs, and other real estate and corporate contracts
Update reports at time of sales/acquisitions
Organize lender approval process
Corporate recordkeeping including document and file management, preparation of written actions and corporate minutes, and maintaining accurate time records
Support internal departments as necessary (i.e. preparing tenant welcome letters, construction reminders)
Oversee transactional due diligence activities including title and survey review
Maintain and execute critical timeline, circulate, and calendar
Maintain Legal Matter Management system.
Provide departmental administrative support such as supporting executions of documents in person or via Docusign, managing department financial matters, and providing general administrative support to team members.
Prepare comprehensive closing checklists, file Electronic Certificate of Real Estate Value (eCRV), and coordinate internally and externally to achieve efficient closings
Review and prepare general correspondence as well as perform other clerical duties as necessary such as scheduling appointments, providing information to callers, handling incoming and outgoing mail
Manage property tax appeal process
Review and research real estate transactions and company policies, as needed
RISK MANAGEMENT:
Facilitate incident reports for possible losses.
Establish organization-wide risk management policies and procedures. Make recommendations to General Counsel and implement modifications as needed.
Conduct internal training as needed.
Provide support, direction, and guidance to Risk Management Associate as needed.
Ensure that risk management procedures are being followed.
Escalate risk management issues to General Counsel when appropriate.
Knowledge, Skills and Other Abilities:
Outstanding level of professionalism and ability to represent Schafer Richardson to the community and communicate that culture consistently through all relationships.
Ability to effectively communicate both inside and outside of the organization
Strong problem-solving and analytical skills
Excellent judgment, decision-making, and analytical skills
Thorough understanding of policies and best practices of risk management
Computer proficiency required including a strong working knowledge of Excel, Word, and Outlook
Strong technical aptitude
Self-motivated and able to work independently
Strong attention to detail
High level of integrity and dependability required
Highly organized and able to effectively multitask, juggle competing priorities, and meet deadlines
Must maintain confidentiality of all matters relating to the company
Experience/Education Requirements
Associate or bachelor's degree in related field preferred
Paralegal certification, preferred
Risk Management certification is a plus
Minimum of 5 years of experience as a commercial real estate paralegal
Position requires verification of employment eligibility to work in the U.S.
Experience with contract law
Yardi experience helpful
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position, moving about the office to access file cabinets, varying office locations, office machines, constantly operating a computer and other office productivity machinery (i.e. computer, copy, fax and printer). Occasionally positions self to work atop, under or traverse company rooms and or equipment. The person in this position frequently communicates with staff, vendors and customers and must be able to exchange and communicate accurate information in these situations. The employee must occasionally lift and/or move up to 15 pounds.
TRAVEL 0%
Corporate Learning, Development and QA Director, Hotel
Quality assurance manager job in Minneapolis, MN
Hospitality Spotlight is looking for a Hotel Corporate Learning, Development and QA Director for an organization in Northern Central US.
The Work:
Leads by example at all levels of execution
Evaluate training\/development needs of properties and departments
Create and deliver the infrastructure to support all operational learning and development needs and programs
Create and implement effective training solutions to constantly improve service breakdowns, inefficiencies and productivity. Evaluate and monitor the development, effectiveness and consistency of the programs
Involved in optimizing creating\/implementing on\-boarding\/off\-boarding processes
Analyze guest experience to increase guest satisfaction
Identify department trainers to deploy consistent onboarding and cross training plans and programs for new and existing associates
Lead all associate classroom training workshops
Manage compliance training programs
Develop, maintain and distribute status learning and development reports to Lead Team periodically and as needed
Create yearly learning & development plan and calendar
Travel to properties for two to fours weeks at a time
Additional responsibilities are required.
What you've already done (requirements):
5+ years of experience as a hotel Corporate Learning, Development and QA Director
Previous success with both independent and branded hotels
Bachelor's degree preferred
Multi property or corporate level experience
Must be based in Minneapolis.
Compensation:
Yearly salary base range of 80\-90k
Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team.
We look forward to connecting and shining our spotlight on you!
\- Hospitality Spotlight Team
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Manager, Quality Assurance
Quality assurance manager job in Minneapolis, MN
Job Description
The Manager, Quality Assurance provides support for projects in development, construction, and operation by creating and managing a Quality Assurance program. This role ensures effective implementation, monitoring, and continuous improvement of the Quality Assurance program and procedures, partnering with multiple departments within the business including project and construction teams and plant personnel to foster a culture that focuses on high quality construction, maintenance practices, and testing/commissioning procedures.
WHAT YOU WILL BE DOING
Building a team to support both the QA and Commissioning processes.
Serve as the primary resource for quality concerns for all ongoing construction projects.
Through field inspections, ensure the installation of new project facilities are in alignment with engineered drawings, contract requirements, and operational preferences.
Plan and conduct audits (internal and third-party) of contractor QA/QC programs and work activities.
Lead, support, prepare and review the writing of project specific commissioning checklists, construction inspections and any related RFIs.
Maintain and update commissioning documentation with project lessons learned, best practices, and any changes in company policies or expectations.
Create QA inspection program providing Construction Managers the necessary tools to document and track work that is out of compliance with drawings, contract requirements, and operational preferences.
Oversee and conduct kick-offs for construction milestones, ensuring all teams are aligned with quality expectations before major project phases
Assist with the resolution of escalated QA and/or commissioning issues, questions and work stoppage situations.
Collect and verify completeness of EPC turnover documents (per contract). Assure that the turnover documentation meets requirements for operations and regulatory reporting, organized and filed properly
Monitor, coach and recommend additional training solutions for team members to develop the skills, knowledge and experience to be effective in their roles of supporting quality management and commissioning.
Work closely with independent engineer reviews to address concerns.
Assist and contribute to the identification of specific deliverables as required in the project documentation and as per Contract Requirements regarding Quality, Commissioning, and As-built documentation.
Support development of contract exhibits that outline QA/QC expectations for our EPC partners.
Reporting on & ensure administration of all QA & inspection activities.
WHAT YOU BRING TO THIS ROLE
Bachelor's Degree in Construction Management, Engineering, or other related disciplines.
Minimum 10 years in engineering and/or construction.
Minimum 3 years' experience with renewable energy project commissioning.
Minimum 3 years' experience with renewable energy project Quality Assurance programs.
Substation commissioning experience strongly preferred.
Excellent knowledge of construction concepts and practices.
Demonstrated oral and written communication skills.
Proficiency in using programs such as Procore, Microsoft Office, Word, Excel, Project, Visio, and other database management systems.
Ability to travel up to 50% of the time, will likely reduce after QA and Commissioning programs/processes are put into place.
Pay Range for the posted level: Minimum of $130,000 - 160,000.00
We offer a comprehensive benefit package, including Medical, Dental, 401(k) and disability benefits.
Assurance Director
Quality assurance manager job in Minneapolis, MN
The Assurance Director title is reserved for professionals who achieve recognition in a technical area of assurance and risk management. The person is qualified to perform certain limited yet critical additional technical functions as an Engagement Director or as a Concurring Reviewer. These additional responsibilities are conferred only as outlined above. This senior role recognizes the person as an expert of great long-term value to the firm.
Job Duties:
Business Acumen:
Able to apply knowledge of business functions, processes and strategies to provide services, solutions and advice that considers and improves the organization as a whole as evidenced by:
Ability to understand core business operations/structure of various businesses
Demonstrates advanced knowledge of business issues, trends and industry economics
Identifies and discusses key financial and non-financial performance measures
Demonstrates ease with client communications
Technical Roles a Director may perform:
When functioning as Engagement Director:
May also be, but not required to be, a Client Service Engagement Director. In this capacity, may sign audit review and compilation reports related to these engagements, as well as engagement letters and other correspondence
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of Engagement Director of that specific assignment
The Director must demonstrate the requisite industry experience necessary for the specified engagement
The engagement must be not designated as requiring an IQCR Review in accordance with the BDO Assurance Manual and may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
The final review of only the financial statements and MRC must be performed by an Assurance Partner. When functioning as Concurring Reviewer where the engagement is sensitive but non-public:
Written pre-approval must be obtained from the Practice Region RTD and RBLL and the Practice Office OBLL.
The Director must demonstrate the requisite industry experience necessary to serve as a concurring reviewer for the specified engagement
The engagement may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
When serving as a concurring reviewer, the Assurance Director should not have worked on the engagement in another capacity for the prior two-year period, and is prohibited from performing work on the engagement in other capacities
GAAP:
Has an advanced knowledge of governing principles, applying those principles to client transactions, and documenting and communicating an understanding of these principles as evidenced by:
Advanced technical knowledge in one or more areas of GAAP
Control Environment:
Has a general understanding of the collective effect of various factors on establishing, enhancing, or mitigating the effectiveness of specific policies and procedures as evidenced by:
Ability to identify critical and control points
Ability to document and validate internal control system
Ability to assess effectiveness of internal control system
Ability to make constructive suggestions to improve client internal controls and accounting procedures
GAAS:
Has an advanced knowledge of professional standards, application of the principles contained in professional standards as evidenced by:
An ability/experience teaching others GAAS procedures and providing guidance to others and affirms conclusions made by others
Other duties as required
Supervisory Responsibilities:
Review work prepared by associates, senior associates, and managers, and provide review comments as appropriate
Act as a Career Advisor to associates, senior associates, and managers as assigned
Provide verbal and written performance reviews to associates, senior associates, and managers
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred
Master's degree in Accountancy, preferred
Experience:
Eight (8) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
Prior significant supervisory experience, required
Industry expertise in one or more assurance specialty, preferred
License/Certifications:
Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required
If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines
Software:
Proficient with the Microsoft Office Suite, preferred
Experience with assurance applications and research tools, preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Ability to supervise managers, seniors and staff, as the situation dictates, motivate team
Possess strong GAAP and GAAS technical skills and knowledge with possible industry expertise in a specialized and technical field of assurance
Advanced knowledge of SEC reporting rules, if required by specialization
Possess people development and delegation skills, including training/instruction
Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
Possess excellent risk management decision-making skills
Able to function as Engagement Director on certain engagements as set forth by specific policy
Get involved with other areas of practice
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $180,000 - $265,000
Colorado Range: $140,000 - $200,000
Illinois Range: $180,000 - $225,000
Maryland Range: $165,000 - $250,000
Minnesota Range: $135,000 - $185,000
NYC/Long Island/Westchester Range: $165,000 - $275,000
Ohio Range: $165,000 - $210,000
Washington Range: $150,000 - 220,000
Washington DC Range: $165,000 - $250,000
Auto-ApplyQuality Assurance Manager
Quality assurance manager job in Chanhassen, MN
Job Description
Responsible for all internal quality systems to ensure conformance of our parts to our customers' expectations.
Roles and Responsibilities
Manages Quality Inspection department including attendance, performance, wage reviews, and training.
Oversees non-conforming product activities and documentation of all returns, scrap, and rework, and helps establish root cause.
Strives to reduce scrap & rework, and eliminate customer returns, by developing and supporting in-house processes.
Communicates with customers, as well as vendors, regarding quality issues before, during and after parts are produced and shipped.
Management Representative for ISO 9001 conformance, internal auditing and oversees annual audit.
Field Quality Manager
Quality assurance manager job in Minneapolis, MN
Field Quality Manager (FQM) TechFlow Inc. is seeking a proactive and detail-driven Field Quality Manager to join our team in supporting security equipment throughout the US. In this pivotal role, you'll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you'll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.
Work is primarily home-based with up to 75% travel required.
Key Responsibilities
* Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues.
* Maintains compliance with contract and quality requirements through documentation reviews and field audits.
* Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards.
* Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency.
* Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements.
* Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals.
* Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation.
* Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review.
* Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies.
* Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements.
* Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts.
* Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals.
* Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates.
* Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
* Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities.
* Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
* Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail.
Director of Quality Assurance & Compliance
Quality assurance manager job in West Saint Paul, MN
Salary: $90,000-$120,000 annually
Job Type: Full-Time, Exempt
BrightPath is dedicated to empowering individuals with disabilities through high-quality, person-centered residential services. We believe in self-determination, community integration, and providing the support people need to live full, joyful lives.
Position Overview
BrightPath is seeking an experienced Director of Quality Assurance and Compliance to lead the strategic direction, oversight, and performance of our quality and compliance functions across 245D licensed service lines. This role ensures our programs consistently meet and exceed state and federal standards while fostering a culture of accountability, regulatory excellence, and continuous improvement.
You will directly supervise two Compliance Managers and collaborate closely with leaders across Operations, Training, HR, and Executive teams to strengthen systems, uphold licensure requirements, and enhance overall service quality.
What You'll DoLeadership & Team Management
Provide strategic leadership for all Quality Assurance & Compliance functions.
Supervise and develop the QA team, ensuring effective coaching, support, and performance management.
Lead cross-department alignment and EOS processes (huddles, L10s, scorecards, etc.).
Regulatory Compliance & Quality Oversight
Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations.
Design and refine internal audit systems and quality monitoring tools.
Lead audits, investigations, licensing reviews, and corrective action planning.
Oversee incident reporting, maltreatment documentation, and emergency responses.
Hold monthly Quality Assurance Oversight Meetings with leadership.
Strategic Planning & Organizational Development
Analyze data to identify service trends, risks, and training needs.
Serve as the subject matter expert on regulatory updates impacting 245D services.
Develop and maintain corporate policies, procedures, and compliance frameworks.
Manage departmental metrics, budgets, and performance scorecards.
Qualifications
Bachelor's degree in Human Services, Compliance, or related field (Master's preferred).
5+ years of leadership experience in QA or compliance within 245D/HCBS settings.
Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models.
Ability to develop and maintain audit/oversight programs.
Experience creating or overseeing service plans.
Technology skills: Excel, Google Suite, Therap, and ability to learn new systems.
Valid driver's license.
Skills We're Looking For
Strong leadership, coaching, and collaboration skills.
Excellent communication, both written and verbal.
Proven ability to implement change, improve systems, and enhance employee performance.
Project management strengths with the ability to thrive in a fast-paced environment.
Experience supporting individuals with extraordinary needs and crisis situations.
Ability to develop compliance policies and procedures within 245D licensing.
Work Conditions
Office-based with frequent travel to Twin Cities program sites.
Occasional evenings/weekends for urgent needs.
Ability to lift up to 25 lbs and navigate residential settings.
Why BrightPath?
You'll join a mission-driven team that values integrity, continuous improvement, and person-centered support. We are committed to ensuring high-quality services that truly enhance the lives of individuals with disabilities.
BrightPath LLC is an Equal Opportunity Employer.
BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.
Auto-ApplyQuality Manager
Quality assurance manager job in Bloomington, MN
About QTS
QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at ******************** and **********************
Responsibilities
Quality Manager Ideal Candidate Profile
QTS is currently seeking an experienced, energetic, responsive, and well-organized full time Quality Manager. This position will be responsible for building, managing, and leading the quality department staff, working in partnership with sales, engineering, procurement, and operations, to ensure the highest possible quality products to the QTS Quality Management System. This role will support our customer facing function to ensure customer requirements are met, drive quality customer communications, and support the quality and delivery of the products. This position will ensure the products and processes meet the quality management system requirements and methods in alignment with the FDA QSR and ISO requirements and utilize metrics to continually improve quality processes and efficiency. This would be an on-site position.
*This position is not currently offering relocation assistance.
Quality Manager Job Summary
Establish and lead a high-performing team of Quality Engineers, Quality Technicians, and Customer Facing Quality, providing mentorship and coaching to staff as needed.
Manage customer quality communication and relationships. Assist in the resolution, documentation, customer responses for complaints.
Execute quality policies, quality objectives, and quality plans that support the corporate strategic business goals and conform to customer, internal, ISO 9001:2015 and EN ISO 13485:2016, regulatory and legal requirements.
Ensure effective coordination of investigations, root cause analysis, risk assessments, field actions and implementation of change control and corrective and preventive actions to the adhered timelines.
Professional and timely cross functional communication with other departments and customers.
Monitor and assess the QMS processes for compliance, effectiveness, and opportunities for improvement, ensuring product meets requirements and continued certification to applicable standards.
Maintain Quality System Dashboards, Scorecards / Key Performance Indicators for the quality of products. Review and monitor trends, communicating issues to department management. Contribute to and assist in providing quality system training as appropriate.
Assures in process inspection, batch record review, sterile and product release complies with the quality system.
Support the Management Review process. Drive process implementation including quality control plans, validation, qualifications (IQ, OQ, PQ) and root cause - corrective action.
Support a culture of Operational Excellence, inclusive of lean and six sigma principles.
Act as the Deputy Management Representative should need arise.
Act as a representative for customer audits, and support external audits by regulatory authorities and registration agencies.
Qualifications
Quality Manager Skills and Experience
Bachelor's degree in Engineering, Sciences, Quality, or relevant experience.
8 years of experience in Quality or Engineering in a manufacturing setting in a regulated field.
3 years of leadership experience.
Clear and effective verbal and written communication skills.
Strong attention to detail and organizational skills.
In depth knowledge of 13485, 14971, FDA Quality System Regulation, 21CFR Part 820, Good Manufacturing Practices, or other relevant regulated requirements.
Experience with Corrective and Preventative Actions, including the ability to lead cross functional teams to solve problems and complete root cause analysis.
Working knowledge of quality tools, variable and attribute sampling plans, root cause analysis, DOE, Statistics, Lean Manufacturing, and Six Sigma - an asset.
Demonstrated leadership skills with the ability to build, mentor and maintain an efficient, effective organization with a team focused on continual improvement and holds team members accountable.
Experience with finished device manufacturing.
Ability to prioritize, plan, and evaluate deliverables to established strategic goals and timeline.
Ability to consistently achieve short and long-term business results.
Ability to work in a fast-paced team environment.
Desirable Criteria & Qualifications
Continuing education, including participation in local chapters, associations, and/or organizations.
What Is It Like to Work for QTS?
At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment. Here are some of things that employees have said about working at QTS:
“I would describe my coworkers as kind and friendly.”
“… I interned at QTS, then I went back to school… I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can't wait to keep it going!”
“Three words that I would use to describe QTS's culture are: Respectful, Fast-paced, and Fun!”
We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member.
Pay Range USD $97,900.00 - USD $146,900.00 /Yr. Pay Range Details
This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
20+hours:
Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
30+ hours:
Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
*********************
Auto-ApplyDirector of Quality
Quality assurance manager job in Eden Prairie, MN
SUMMARY: The Quality Director is responsible for the overall quality of the products manufactured or sourced for our customers.
Evaluates production operations from a strategic level to ensure products meet quality, integrity, functionality and other specifications and requirements.
Ensures quality system processes, procedures and records are maintained and effectively implemented. Supports IATF16949 efforts, ensuring the timely follow-up on open issues related to the Quality System.
Develops and communicates quality goals and performance metrics to achieve company objectives.
Interacts directly and indirectly with customers to resolve complex issues.
Collaborates with management and senior staff across departments to develop and maintain quality standards to address internal and external quality requirements.
Facilitates and oversees the effective implementation of quality controls and risk assessments in new product introductions and change management using established methodologies.
Oversees quality problem investigations and the implementation of corrective and/or preventative action when the product or process does not conform to stated requirements. Reviews the implementation of effective preventative action based upon the regular review of quality assurance data to reduce variation and waste and meet company goals and objectives. Ensures the timely disposition of non-conforming materials.
Develops and maintains the warranty and product return process and ensures processes are in place to identify opportunities, create action plans, and to provide feedback for product and process improvements.
Responsible for the ongoing management and development of assigned employees to produce a high performing quality organization. Determines staffing and skill requirements to meet organizational needs and implements plans to satisfy those requirements.
Monitors the use and effectiveness of the Quality system process. Reviews metrics and results on a regular basis to identify trends and/or potential problem areas.
Other duties as assigned.
COMPETENCIES:
Quality Systems: ISO 9001/IATF 16949, Internal Auditor, Customer Specific Requirements
Documentation: Quality inspections, submission change forms, DMS, BOM/Routing, Quality Metrics
APQP: PPAP, MSA, SPC
Problem Solving: Corrective Action, Preventive Action, 8D, Root Cause Analysis
Computer Skills: O365 (Excel, Word, PowerPoint, SharePoint, Teams), Minitab, SAP (or other ERP system)
Demonstrated leadership ability
Ability to interact with all levels of customers
QUALIFICATIONS:
B.S. Mechanical Engineering or equivalent
Minimum 10 years of Quality Engineering experience
Minimum 5 years of management experience
Industry experience with ISO9001 (IATF 16949 preferred), APQP, 8D and strong problem-solving skills
Base Pay Range: $140k-$160k
Compensation Disclosure:
At Phillips and Temro Industries, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is listed above. Your base pay will depend on your skills, education, qualifications, experience, and location. The final salary offer will be based on these criteria and may differ based on the candidate's experience and qualifications and other job-related reasons. If you have any questions about the salary range, the compensation structure, or benefits offered feel free to reach out to ***********************
Benefits Available to Full-Time Employees:
Health insurance, dental, and vision (cost-share)
HSA/FSA
STD and LTD (company provided)
Basic Life and AD&D (company provided)
Voluntary Supplemental Life
EAP (company provided)
Voluntary Accident, Critical Illness and Hospital Indemnity
401K plan with employer match
Paid time off (PTO) and holidays
Volunteer hours
Annual bonus based on company performance
Tuition Reimbursement
Paid Parental Leave
Safety shoe and safety glasses reimbursement
Easy ApplySAP Quality Management/Manufacturing Manager - Chemicals Industry
Quality assurance manager job in Minneapolis, MN
We Are: Are you ready to step into the heart of digital transformation in one of the world's most critical - and most dynamic - industries? The Chemicals Industry is evolving at lightspeed: demand for sustainability-driven products is on the rise. At the same time, digital platforms, real-time analytics, AI, and SAP-enabled processes are no longer "nice to have" - they are foundational.
As part of Accenture's SAP Chemical's Practice, you'll be delivering major SAP engagements (for example, Business Transformation Strategy & Roadmaps, migrations to SAP S/4HANA, process standardization, cloud-enablement) that help clients win in this new environment and guide major Chemical clients through the journey of business-model reinvention, process excellence and enterprise technology enablement
You Are:
Do you have a passion for storytelling and for originating, selling and delivering SAP-based Supply Chain Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction?
Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Supply Chain solutions and technologies on some of the most innovative projects in the world
You will thrive in our highly collaborative, digitally-driven and innovation-led environment while nurturing your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.
Ultimately, you are a confident manager who spots and stays ahead of the SAP platform, industry and Supply Chain trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them.
The Work:
Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to:
* Engage with client executives on the business challenges/trends and the potential value of SAP solutions (current & future)
* Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations
* Architect E2E solutions that leverage SAP technologies, custom apps, & add on partner solutions
* Advise, design and deliver solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation.
* Lead small teams - helping them achieve transformational roadmaps - onsite with clients or within Accenture
* Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise
* Be a thought leader, build assets and best practices and develop the next level of transformation experts
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Qualification
Here's what you need:
* Minimum of 5 years of SAP functional and technical experience/expertise in Quality Management and/or Manufacturing.
* Minimum 3 years of experience in SAP projects supporting Chemicals clients. (SAP support / managed services experience will not be considered for this requirement)
* Minimum 2 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Chemicals clients
* Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Transportation Management or Quality Management area
* Prior experience in a Consulting and/or Advisory role
* Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $293,800
Cleveland $87,400 to $235,000
Colorado $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York/New Jersey $87,400 to $293,800
Washington $100,500 to $270,300
Locations
QA Manager
Quality assurance manager job in Minneapolis, MN
8 + years of QA Experience, working on programs, which involved testing multiple integrations Strong interpersonal and communication skills especially diplomacy and advocacy Experience in, and strong understanding of, Quality Assurance methodologies and practices
Excellent logic, problem solving, and troubleshooting skills
Extensive experience with quality engineering techniques and methodology: developing test plans; designing, executing and analyzing test cases; writing and interpreting reports; reporting testing
Experience with leading the validation of multiple complex interfaces
Broad knowledge of testing approaches , techniques and tools
Experience reviewing cross discipline deliverables
Deliverables:
Create test Strategy
Create environment plan
Create execution schedule
Create Status reports
Create Minutes of the meetings
Qualifications
Should be able to coordinate with Testing team, Business and Capability team
Schedule meeting to have the test plan and test cases reviewed
Define environment requirements
Define data requirements
Conduct meetings and run the meeting between different stake holders
Produce a test execution schedule
Coordinate with stake holders during test execution
Handle Defect Management Meetings and large Test execution Schedules
Evaluate results against exit criteria
Create Test Completion Reports
Report to project stake holders
Additional Information
Job Status: Full Time
Eligiblity: GC or US Citizens
Locaton: Strictly need Locals as required by the Client(Minneapolis, MN)
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Easy ApplyCorporate Quality and Regulatory Manager
Quality assurance manager job in Minneapolis, MN
The purpose of this position is to lead a team of other quality professionals to ensure that the company complies with all regulatory, company, and customer requirements in relation to food safety and quality management. This role will involve developing, implementing, and maintaining essential protocols and systems to uphold the highest standards in product safety, quality, and customer satisfaction.
The individual will interact with leaders across the organization, directly with our customers, participate in industry events and be a thought leader in food safety and quality assurance for our respective end markets. This leader will be responsible for areas of quality including specification development, supplier approvals, customer documentation, product quality and both supplier and customer complaint management. Additionally, this leader will provide plant quality leadership support to our ever-expanding portfolio of ingredient processing sites.
Food Safety and Quality Assurance:
* Strategically oversee food safety and quality assurance functions, ensuring integration across all departments and levels within the organization.
* Collaborate with senior leadership to establish and enforce quality benchmarks, continuing to make quality a key component of the company's value proposition.
* Proactively identify compliance gaps and improvement opportunities, implementing corrective actions to elevate our standards of food safety and product quality.
* Support crisis management efforts, including recall strategies and customer resolution, maintaining the company's reputation and customer trust.
* Lead plant quality for selected Anchor owned sites; Lead/assist in efforts to quality new raw material suppliers, warehouses and third-party service providers
* Ensure up-to-date compliance with evolving food safety and quality regulations, preparing the organization for future changes and challenges in the pet and human food markets.
* Manage and enhance relationships with all third-party vendors to align with our quality and safety objectives.
* Identifying, document, and report suggested corrective action for continuous compliance and improvement
* Oversee maintenance and compliance of the Organic, Non-GMO, and Kosher programs
* Maintain product and packaging specifications database
* Support 3rdParty Audits (SQF, FDA, USDA, Customer, etc)
* Support annual evaluations of company policies and procedures with other key members of the Food Safety Team to ensure adequacy and compliance with all applicable requirements as well as identify opportunities to drive continuous improvement
* Assist in the development and implementation of internal quality documentation including product specifications, company certification, QA procedures
* Maintain internal quality procedures necessary for compliance with customer and 3rdparty requirements
* Identify and implement solutions to minimize potential risk exposure
Leadership:
* Foster a company-wide culture that prioritizes food safety and quality, leading by example and setting a high standard for all employees.
* Support the design and implement comprehensive training programs to educate employees at all levels about food safety practices and quality assurance protocols.
* Collaborate cross-functionally with departments such as marketing, sales, operations, and procurement to ensure alignment and effective communication of food safety and quality goals.
* Proactively identify opportunities to increase efficiencies and process improvement in the Quality department
* Manage team members responsible for customer complaints/non-conformances
* Oversee corporate quality team members
* Hire, train and mentor team members
* Coordinate the day-to-day activities associated with any customer complaints that are received by the company
* Follow-up with the customer to acknowledge the notification of issue
* Work with Operations and Plant Quality team to ensure customer complaints are followed up and corrective actions are adhered to
* Coordinate effective communication and resolution of any customer product quality complaints
* Lead project management as it relates to corrective action, process improvement
* Manage team members responsible for maintaining Customer, Vendor and Item documentation
* Train team on any updates or changes to the process as well as conduct retraining when needed
* Hire, train and mentor team members
* Participate in HACCP reviews for new products
* Enhance Supplier and Customer Partnerships
* Work alongside Sales and Customer Service Teams to ensure compliance with Anchor and customer requirements and product specifications
QUALIFICATIONS:
The ideal candidate will possess the following:
* Bachelor's degree in related field
* Four+ years managing written quality programs
* Four+ years of supervisory responsibilities
* Strong working knowledge and direct experience with USDA, HACCP, GMP, FDA and SQF programs and audit processes
* Highly professional
* Excellent verbal and written communications skills
* Proficient in Microsoft Office products including Outlook, Excel and Word
* Strong organizational skills
* Highly analytical in way of thinking
* Problem solving skills
* Ability to work with minimal direction
* Meticulous attention to detail and accuracy in work product
* Ability to meet and establish deadlines
* Flexibility and the ability to thrive in a fast-paced environment
* Excellent interpersonal skills and a team player
WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates within a professional office environment. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally lift and/or move up to 40 pounds. All vision abilities are required to encompass close-up work. On occasion, employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.
ABOUT THE COMPANY:
Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company's mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain.
DISCLAIMER:
This is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company's Drug Free Workplace Policy. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. Anchor Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.
Manager, Global Product Quality - Controlled Substances
Quality assurance manager job in Saint Paul, MN
The Manager, Global Product Quality - Controlled Substances is responsible for ensuring that all activities related to controlled substances across the product lifecycle meet Good Manufacturing Practices (GMP) and comply with global regulatory requirements, including DEA regulations. This role partners closely with R&D, Supply Chain, Product Development, and Warehousing & Distribution teams to ensure robust quality oversight and regulatory compliance in the handling, storage, manufacturing, and distribution of controlled substances.
**Key Responsibilities**
+ Product Oversight:
Provide GMP oversight and guidance during the drug development process including review and approval of documentation and collaboration and oversight of suppliers/contract manufacturers. Act as a liaison with regulatory agencies and internal compliance teams regarding controlled substance matters.
+ Quality & Compliance:Serve as the quality and compliance lead for controlled substances, ensuring adherence to DEA regulations and other global controlled substance requirements (e.g., Health Canada, EMA, ANVISA). Develop, implement, and maintain global SOPs and standards for the compliant handling, storage, transportation, and distribution of controlled substances.
Ensure warehousing and distribution operations meet all applicable regulatory and internal quality requirements, including security, inventory reconciliation, and chain-of-custody controls.
+ Audit & Inspection Readiness:Support DEA inspections, audits, and regulatory submissions, ensuring readiness and robust documentation.
+ Process Optimization:Oversee and enhance quality systems related to product quality complaints, CAPA, deviations, and change control for controlled substances.
+ Data Analysis & Reporting:Monitor and analyze compliance metrics and trends to identify risks and drive continuous improvement initiatives.
+ Cross-functional Collaboration:Collaborate with R&D, Supply Chain, Product Development, and Manufacturing to ensure quality and compliance are integrated throughout the lifecycle of controlled substance products.
+ Training & Documentation:Provide training and guidance to global teams on controlled substance regulations, GMP expectations, and best practices.
**Qualifications**
Required
+ Bachelor's degree in Chemistry, Engineering, Life Sciences, or a related field.
+ Minimum 5 - 7 years of experience in a regulated industry (pharmaceutical or medical device), with 3-5 years in in pharmaceutical quality, with specific experience in controlled substances and commercial quality operations.
+ Demonstrated expertise in DEA regulations and compliance, including registration, quota management, recordkeeping, and reporting.
+ Strong understanding of GMP requirements and global regulatory expectations for controlled substances.
+ Experience managing quality systems (e.g., deviations, CAPA, change control, complaints) in a regulated environment.
+ Proven experience in warehousing and distribution controls, including security, inventory management, and transportation compliance for controlled substances.
+ Excellent communication, collaboration, and project management skills.
+ Ability to work effectively in a global, cross-functional, and matrixed environment
Preferred Experience
+ Experience with electronic Quality Management Systems (eQMS) such as Veeva, TrackWise, or similar.
+ Certification in DEA compliance, Quality Assurance, or Regulatory Affairs.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director, Quality
Quality assurance manager job in Faribault, MN
Tru Vue Inc.
Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. To learn more visit: *************
The Apogee Performance Surfaces segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications, including wall décor, museums, graphic design, architectural interiors, digital display, and industrial flooring markets. We are the global leader in anti-reflective, conservation grade electrostatic dissipative, high-definition, and abrasion resistance coatings, that provide protection, innovative designs, and exceptional durability.
Position Summary
The Director of Quality - Manufacturing (Customer Focus) is responsible for driving product and process excellence across the organization with a strong emphasis on meeting customer expectations and enhancing satisfaction. This role leads quality assurance and control efforts in a manufacturing setting while ensuring that customer feedback, complaints, and quality requirements are systematically addressed and used to drive continuous improvement. This leader will be a key advocate for the voice of the customer throughout the product lifecycle.
Responsibilities
Lead the development and execution of a customer-focused quality strategy across manufacturing operations.
Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers.
Foster a culture of accountability, transparency, and customer-centric quality throughout the organization.
Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations.
Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives.
Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards).
Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits.
Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs).
Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements.
Drive supplier quality programs to ensure purchased components meet quality and customer standards.
Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100).
Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency.
Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies.
Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints.
Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations.
Personal Attributes and Experience
Bachelor's degree in Engineering, Manufacturing, or a related technical field (Master's degree a plus).
10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement.
Deep understanding of customer quality requirements in manufacturing environments.
Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100).
Experience with customer audits, scorecards, and continuous improvement based on customer feedback.
Six Sigma certification (Black Belt preferred), CQE, or similar quality credentials.
Strong leadership, interpersonal, and communication skills with a collaborative mindset.
Proven experience working directly with customers to resolve complex quality issues.
Work Environment
Office and manufacturing floor setting.
Travel for customer site visits, audits, or issue resolution.
Salary Range: $140,000 - $160,000
#LI-TV1
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an Equal Opportunity Employer.
Auto-ApplyQuality Control Manager
Quality assurance manager job in Minneapolis, MN
Job Description
Quality Control Manager
Key Responsibilities and Accountabilities:
• Read and interpret specifications, plans, and resource documents to determine
requirements and planning procedures.
• Document and update appropriate logs.
• Conduct, attend and participate in project meetings.
• Obtain, review and submit required submittals and maintain submittal register.
• Obtain, review, write, and submit RFI's,
• Coordinate Three Phase of Control plan Preparatory, Initial and Final Phases.
• Maintain quality control by frequent and regular inspection of work and work-in-progress.
• Complete all reports and records in an accurate and timely manner.
• Maintain an orderly and clean presence on the jobsite.
• Complete job close-out procedures.
Minimum Qualifications:
• Working knowledge of field construction including systems, practices, general
engineering principals and construction techniques, materials, methods, and
sequencing.
• Familiarity with requirements of USACE EM 385-1-1.
• Experienced with RMS
• Detailed experience with quality control systems.
• Experience in the areas of hazard identification and safety compliance.
• Strong work ethic with a passion to fulfill commitments.
• Sincere obligation to client satisfaction.
• Strong analytical, problem solving, organizational, multi-tasking, communication,
and conflict management skills.
• Computer knowledge in sending emails, daily reports, construction look-ahead
schedules, RFI's etc.• Degree in Engineering, Architecture, Construction Management, Engineering
Technology, Building Construction or Building Science.
• Combined experience as a Superintendent, QC Manager, Project Manager and/or
Assistant PM.
• Engineer on a similar size and type of construction contract.
• Partnership approach to working with architects and engineers.
• MS Office Suite and Bluebeam knowledge and good computer skills.
• Demonstrated ability to be a team player.
• Self-motivation and time management skills.
• Must be willing to travel.
Previous Experience
Minimum 3 years' experience as a quality control manager, with a minimum of 3 projects
completed with magnitudes of $1M and up. USACE Experience required. Federal clients (VA,
Military) and working in occupied medical facilities is a plus.
If Interested Email your resume to **************************.
Easy ApplyNPD Quality Manager - medical device
Quality assurance manager job in Delano, MN
Trelleborg Medical Solutions is seeking a NPD Quality Manager to join their team. The NPD Quality Manager develops and achieves New Product Development (NPD) Quality initiatives to support Trelleborg Goals and Objectives. Oversees the Validation and verification requirements of new products/programs as well as ensuring that all related quality activities are carried out in accordance with industry standards and regulations. Manages overall NPD Quality resources and ensures that capacity and capability meet the customer demand. Optimizes both human and capital resources through continuous improvement activities.
Tasks and Responsibilities
Provides leadership for NPD Quality Team within the Innovation Center or remotely located at an H & M Manufacturing site, with varying degrees of expertise and experience
Manages & oversees all aspects of the H&M NPD Quality Team (multiple sites) involved in quality related product/program development projects from conceptualization & validation phase through release to manufacturing
Must be knowledgeable and adhere to H&M Trelleborg Quality Management System and its requirements
Drives and supports QMS initiatives and continuous improvement activities.
Ensures direct reports are successfully performing their duties as assigned. Provides coaching on an ongoing basis.
Assigns projects and responsibilities to the direct reports. Ensures skill-sets of staff are in alignment with expected duties.
Establishes and develops site-specific processes as required/requested
Reviews and approves processes, Quality Plans, protocols/reports, as necessary.
Ensures proper resource allocation to support needs to ensure delivery expectations of customers
Provides recommendations for goals and objectives for the Quality Department
Works closely with internal resources to establish processes and resolve issues
Drives best practices through the application of effective quality engineering principals and procedures across functions
Ensures proper controls are being systematically applied to both new and legacy products
Supports internal and external audits
Provides recommendations based on data for improvements that are measurable.
Education and Experience
Required:
4-year degree in Engineering or Science-related field
6 years of increasing experience providing technical support and leadership in medical device manufacturing environment
2 years Leadership/Supervisory-level experience, with decision-making authority/responsibility
Quality certifications (ASQ CQE, CQA, CQM, etc.)
Class I, II, III Medical Device Manufacturing experience
Knowledge and experience with ISO/FDA: ISO 9000/9001; ISO 13485, and 21CFR Part 11/820 (and 4/210/211 as applicable)
Desired
Experience in coaching and utilizing performance management tools and disciplines
Experience in a CMO producing Medical Devices
Experience with ERP, Document Control, MES, and other types of software
Experience auditing (internal and external) for all elements of ISO 9001 and/or ISO 13485
Experience with the successful completion of multiple projects for new product development or improvement initiatives
Extensive experience with statistical analysis, Minitab software (or equivalent), GD&T and CAPA investigation and resolution
Competencies
Ability to read, write, speak and understand the English language
Ability to communicate clearly by conveying and receiving ideas, information and direction effectively
Ability to demonstrate adequate job knowledge to deliver a world class performance
Ability to challenge oneself to consistently meet all goals and deadlines
Willingness to strive for excellence by producing work that is free of errors and mistakes
Demonstrated active leadership skills
Demonstrated ability to lead projects and get results through others
Ability to manage tasks with competing priorities and deadlines
Proven team building skills
Strong statistical background and understanding
Ability to lead cross functional groups for continuous improvement projects
Ability to apply Six Sigma Methodologies to manufacturing processes and experience teaching others these techniques
Strong verbal, written, organizational and interpersonal skills. Ability to communicate clearly and effectively to customers either in person or via video or telephone conference
Ability to work flexible schedule as required by workload/project
As a valued team member with Trelleborg, you will enjoy:
Competitive compensation: Plus, bonus opportunities!
Generous benefits package: Includes health, dental, vision, STD, LTD, life, 401k, paid time off, tuition reimbursement, and more!
Clean work environment: Enjoy working in a very clean and climate-controlled environment every day!
Greater opportunity for impact: You will impact the production of life-saving devices.
Growth and advancement: Join a global company that loves to promote from within and allows for advancement.
Salary range: $109,000-125,000/year
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, disability, or any other status protected by state or federal law.
Quality Assurance Director
Quality assurance manager job in Saint Paul, MN
Job Description
To provide support to all sites through the facilitation of quality assurance systems to include coordination of investigations and monitoring compliance. Coordinates the training, monitoring and follow up of these systems to ensure corrections are made and able to be maintained. Include responsibility for strategic oversight, compliance, and facilitation of all staff orientation and development programs, ensuring training supports high-quality residential and supportive services.
NATURE AND SCOPE:
The Director of Quality Assurance and Training (DQAT) reports to the Vice President of Community services who reports to the President/CEO. Is responsible for the facilitation of our investigation process in follow up to VA reports and concerns/complaints and the development of correction plans in response to them. The DQAT is a primary support to sites during state surveys and develops Plans of Correction in response to any citations. Also responsible for strategic development, implementation, and continuous improvement of training programs, including assessing needs, developing curriculum, and ensuring compliance with regulatory standards.
Completion of Quality Assurance audits and program monitoring will be completed along with coordination with the affected teams to ensure areas of concern are resolved in an effective manner. The DQAT will support in the development of action plans, training, development and continued monitoring to support program compliance in both state and organizational standards. The ability to understand a situation by seeking information and developing appropriate and effective action plans is required.
The position requires extensive writing, communication, organization and management skills; effective decision making and problem-solving skills are also critical; working with various team members and excellent public relation skills are also required. Creativity and follow-through on delegated tasks is required. Ability to evaluate company programs and make recommendations to address issues through the development of Best Practices is required.
Requires committee participation through chairing committees and taking on tasks necessary to meet committee goals/objectives. Participates in fundraising efforts in order to assure fiscal integrity of the entire organization. Maintains a flexible work schedule. Working as needed within the 24-hour period of time and provides assistance with coverage as needed Work environment requires the ability to travel between sites as needed. Work environment requires frequent standing, walking, desk work, writing, on-going communication and contact with other services providers, and extensive telephone work. Occasionally may have to provide direct care services, including but not limited to assisting with activities of daily living; lifting and transferring residents; and pushing/pulling wheelchairs. Maintains a working knowledge of all rules and regulations of licensing agencies and policies and procedures of The Phoenix Residence, Inc. This is an exempt position.
JOB RESPONSIBILITIES:
MANAGEMENT: Monitors the overall functioning of all programs in terms of programmatic and residential services. Is responsible for the facilitation of program monitoring and managing the development of programming and documentation systems to meet the needs of service recipients and employees while ensuring compliance with regulatory requirements. Is on-call and carries a phone in order to respond to issues during non-work hours. Develops and maintains quality of service standards, in corporation with the Vice President of Community Services. Is responsible for the development and implementation of organizational goals and objectives in conjunction with other team members. Completes on-going evaluation of services through completion of chart audits, Active Treatment and Direct Care Observations, mock surveys and other systems in place for monitoring programs and services. Participates in overall planning and building functioning in conjunction with other team members. Works with team members to develop and implement organizational and departmental goals. Coordinates and facilitates effective meetings. Writes clear and effective memos/reports.
RESIDENT SERVICES- Develops and maintains knowledge of industry trends and proposes changes to services to best meet the needs of individuals by adjusting organizational practices, facilitating training, and providing needed support for the APDs and the managers to implement. Develops an expertise in Person Centered Principles and creates training and best practices to implement in all Phoenix programs. Develops and ensures the effective implementation of Best Practices. Acts as advocate of individuals residing in Phoenix homes. May need to act as, and/or assist as a QDDP in some programs and assure all requirements are met. Promotes an inter-disciplinary team approach to programmatic services and Person Centered-Thinking principles. Evaluates overall functioning of residential services. Responds to, reports and investigates incidents and Vulnerable Adult Reports in accordance with established regulations and policy. Takes the lead in facilitating the investigation and development of the Internal review for all Vulnerable Adult reports. Performs direct care duties as necessary, which includes assisting individuals in areas of activity of daily living skills, lifting/transferring individuals, and community integration. Occasionally lifts up to 75 pounds, which includes lifting objects and/or lifting/transferring residents.
STAFF TRAINING AND DEVELOPMENT- Oversees orientation and ongoing staff development for all sites. Assessed training needs, develops and updates curriculum to ensure compliance with standards. Coordinates and delivers training, supports staff trainers, and ensures materials are current. Maintains user-friendly systems for staff to self-direct and document training. Facilitates training in homes, including location-specific curriculum and new employee orientation. Develops external resource network to supplement training needs. Ensures all training programs comply with state and federal statues.
FISCAL INTEGRITY- Non-profit organizations depend on grants and donations from their supporters, therefore, it is absolutely imperative that all employees in the organization participate and assist with all fundraising activities. This may include, committee participation and leadership activities as delegated by Vice President of Residential Services. All supervisors/managers/directors shall assist in formulating all aspects of the fundraising program including, but not limited to the following activities; make recommendations; develop proposals; take and active role in the organizations annual fundraising evenings, including the annual golf event, mass mailings, capital campaigns, planned giving, and grant writing.
SAFETY- Adheres to all safety policies and procedures and fosters awareness and actions that promote a safe living and working environment. Monitors and responds to emergencies in accordance with established guidelines. Maintains an injury free workplace by identifying and reporting unsafe conditions, and initiates problem-solving to develop plans for corrections/prevention. Follows established lifting and transfer guidelines and trains others in proper lifting techniques. Assures representation from each house on the Safety Committee. Participates on Occupational Health Committee.
REGULATION COMPLIANCE-Adheres to and maintains knowledge of all policies and procedures and philosophy of The Phoenix Residence, Inc., and all rules and regulations of licensing/certifying agencies. Assures regulation adherence by managers and staff through the routine completion of Quality Assurance Audits. Monitors an updates training programs to comply with all licensing and certifying agency requirements, and preparing curriculum to implement new industry rules and regulations. Develops systems that provide continual regulation adherence and improvement in quality services. Maintains continual regulation/inspection readiness as a minimum standard of performance. Has working knowledge of and complies with all regulations; ICF/MR Federal Regulations, Rule 245B (Consolidate Rule), Supervised Living Facility, Life Safety Code, Food and Beverage, Rule 10, Rule 40, Adult Foster Care, Human Services Licensing Act, and regulations related to employment law. Must pass internal rules and regulations test, within six-month of being hired and every two years throughout employment. Participates in the survey process and develops the Plan of Correction for any citations in conjunction with the APD and Program Supervisors.
CUSTOMER/HUMAN RELATIONS- Maintains and fosters cordial relationships and optimal communication between residents, families, staff, and outside agencies. Monitors the completion and follow up of the complaint policy and tracks patterns which may need to be addressed through the development/training of Best Practices and organizational change. Displays positive, supportive, and cooperative conduct; acts as a role model for appropriate conduct serving resident needs. Provides encouragement and motivation to staff to assure effective/professional communication at all times. Communicates effectively both verbally and in writing; listens accurately and responsively. Responds to communication in timely manner, reviews e-mail daily. Responds to all
customer complaints in a timely and professional manner, while assessing for necessary system changes, staff training, and monitoring.
DEVELOPMENT OF THE POSITION
Haitian Creole Bilingual Quality Assurance Administrator
Quality assurance manager job in Minneapolis, MN
Description & Requirements Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to *******************
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
17.00
Maximum Salary
$
18.50
Easy ApplyAssurance Director
Quality assurance manager job in Minneapolis, MN
The Assurance Director title is reserved for professionals who achieve recognition in a technical area of assurance and risk management. The person is qualified to perform certain limited yet critical additional technical functions as an Engagement Director or as a Concurring Reviewer. These additional responsibilities are conferred only as outlined above. This senior role recognizes the person as an expert of great long-term value to the firm.
Job Duties:
Business Acumen:
* Able to apply knowledge of business functions, processes and strategies to provide services, solutions and advice that considers and improves the organization as a whole as evidenced by:
* Ability to understand core business operations/structure of various businesses
* Demonstrates advanced knowledge of business issues, trends and industry economics
* Identifies and discusses key financial and non-financial performance measures
* Demonstrates ease with client communications
Technical Roles a Director may perform:
* When functioning as Engagement Director:
* May also be, but not required to be, a Client Service Engagement Director. In this capacity, may sign audit review and compilation reports related to these engagements, as well as engagement letters and other correspondence
* Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of Engagement Director of that specific assignment
* The Director must demonstrate the requisite industry experience necessary for the specified engagement
* The engagement must be not designated as requiring an IQCR Review in accordance with the BDO Assurance Manual and may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
* The final review of only the financial statements and MRC must be performed by an Assurance Partner. When functioning as Concurring Reviewer where the engagement is sensitive but non-public:
* Written pre-approval must be obtained from the Practice Region RTD and RBLL and the Practice Office OBLL.
* The Director must demonstrate the requisite industry experience necessary to serve as a concurring reviewer for the specified engagement
* The engagement may not be associated with or expected to be associated in the foreseeable future, which is generally a two-year horizon, with a public company.
* When serving as a concurring reviewer, the Assurance Director should not have worked on the engagement in another capacity for the prior two-year period, and is prohibited from performing work on the engagement in other capacities
GAAP:
* Has an advanced knowledge of governing principles, applying those principles to client transactions, and documenting and communicating an understanding of these principles as evidenced by:
* Advanced technical knowledge in one or more areas of GAAP
Control Environment:
* Has a general understanding of the collective effect of various factors on establishing, enhancing, or mitigating the effectiveness of specific policies and procedures as evidenced by:
* Ability to identify critical and control points
* Ability to document and validate internal control system
* Ability to assess effectiveness of internal control system
* Ability to make constructive suggestions to improve client internal controls and accounting procedures
GAAS:
* Has an advanced knowledge of professional standards, application of the principles contained in professional standards as evidenced by:
* An ability/experience teaching others GAAS procedures and providing guidance to others and affirms conclusions made by others
* Other duties as required
Supervisory Responsibilities:
* Review work prepared by associates, senior associates, and managers, and provide review comments as appropriate
* Act as a Career Advisor to associates, senior associates, and managers as assigned
* Provide verbal and written performance reviews to associates, senior associates, and managers
Qualifications, Knowledge, Skills and Abilities:
Education:
* Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred
* Master's degree in Accountancy, preferred
Experience:
* Eight (8) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
* Prior significant supervisory experience, required
* Industry expertise in one or more assurance specialty, preferred
License/Certifications:
* Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required
* If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines
Software:
* Proficient with the Microsoft Office Suite, preferred
* Experience with assurance applications and research tools, preferred
Language:
* N/A
Other Knowledge, Skills & Abilities:
* Ability to supervise managers, seniors and staff, as the situation dictates, motivate team
* Possess strong GAAP and GAAS technical skills and knowledge with possible industry expertise in a specialized and technical field of assurance
* Advanced knowledge of SEC reporting rules, if required by specialization
* Possess people development and delegation skills, including training/instruction
* Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
* Possess excellent risk management decision-making skills
* Able to function as Engagement Director on certain engagements as set forth by specific policy
* Get involved with other areas of practice
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $180,000 - $265,000
Colorado Range: $140,000 - $200,000
Illinois Range: $180,000 - $225,000
Maryland Range: $165,000 - $250,000
Minnesota Range: $135,000 - $185,000
NYC/Long Island/Westchester Range: $165,000 - $275,000
Ohio Range: $165,000 - $210,000
Washington Range: $150,000 - 220,000
Washington DC Range: $165,000 - $250,000
Corporate Quality and Regulatory Manager
Quality assurance manager job in Minneapolis, MN
The purpose of this position is to lead a team of other quality professionals to ensure that the company complies with all regulatory, company, and customer requirements in relation to food safety and quality management. This role will involve developing, implementing, and maintaining essential protocols and systems to uphold the highest standards in product safety, quality, and customer satisfaction.
The individual will interact with leaders across the organization, directly with our customers, participate in industry events and be a thought leader in food safety and quality assurance for our respective end markets. This leader will be responsible for areas of quality including specification development, supplier approvals, customer documentation, product quality and both supplier and customer complaint management. Additionally, this leader will provide plant quality leadership support to our ever-expanding portfolio of ingredient processing sites.
Food Safety and Quality Assurance:
Strategically oversee food safety and quality assurance functions, ensuring integration across all departments and levels within the organization.
Collaborate with senior leadership to establish and enforce quality benchmarks, continuing to make quality a key component of the company's value proposition.
Proactively identify compliance gaps and improvement opportunities, implementing corrective actions to elevate our standards of food safety and product quality.
Support crisis management efforts, including recall strategies and customer resolution, maintaining the company's reputation and customer trust.
Lead plant quality for selected Anchor owned sites; Lead/assist in efforts to quality new raw material suppliers, warehouses and third-party service providers
Ensure up-to-date compliance with evolving food safety and quality regulations, preparing the organization for future changes and challenges in the pet and human food markets.
Manage and enhance relationships with all third-party vendors to align with our quality and safety objectives.
Identifying, document, and report suggested corrective action for continuous compliance and improvement
Oversee maintenance and compliance of the Organic, Non-GMO, and Kosher programs
Maintain product and packaging specifications database
Support 3rdParty Audits (SQF, FDA, USDA, Customer, etc)
Support annual evaluations of company policies and procedures with other key members of the Food Safety Team to ensure adequacy and compliance with all applicable requirements as well as identify opportunities to drive continuous improvement
Assist in the development and implementation of internal quality documentation including product specifications, company certification, QA procedures
Maintain internal quality procedures necessary for compliance with customer and 3rdparty requirements
Identify and implement solutions to minimize potential risk exposure
Leadership:
Foster a company-wide culture that prioritizes food safety and quality, leading by example and setting a high standard for all employees.
Support the design and implement comprehensive training programs to educate employees at all levels about food safety practices and quality assurance protocols.
Collaborate cross-functionally with departments such as marketing, sales, operations, and procurement to ensure alignment and effective communication of food safety and quality goals.
Proactively identify opportunities to increase efficiencies and process improvement in the Quality department
Manage team members responsible for customer complaints/non-conformances
Oversee corporate quality team members
Hire, train and mentor team members
Coordinate the day-to-day activities associated with any customer complaints that are received by the company
Follow-up with the customer to acknowledge the notification of issue
Work with Operations and Plant Quality team to ensure customer complaints are followed up and corrective actions are adhered to
Coordinate effective communication and resolution of any customer product quality complaints
Lead project management as it relates to corrective action, process improvement
Manage team members responsible for maintaining Customer, Vendor and Item documentation
Train team on any updates or changes to the process as well as conduct retraining when needed
Hire, train and mentor team members
Participate in HACCP reviews for new products
Enhance Supplier and Customer Partnerships
Work alongside Sales and Customer Service Teams to ensure compliance with Anchor and customer requirements and product specifications
QUALIFICATIONS:
The ideal candidate will possess the following:
Bachelor's degree in related field
Four+ years managing written quality programs
Four+ years of supervisory responsibilities
Strong working knowledge and direct experience with USDA, HACCP, GMP, FDA and SQF programs and audit processes
Highly professional
Excellent verbal and written communications skills
Proficient in Microsoft Office products including Outlook, Excel and Word
Strong organizational skills
Highly analytical in way of thinking
Problem solving skills
Ability to work with minimal direction
Meticulous attention to detail and accuracy in work product
Ability to meet and establish deadlines
Flexibility and the ability to thrive in a fast-paced environment
Excellent interpersonal skills and a team player
WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates within a professional office environment. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually quiet to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee will occasionally lift and/or move up to 40 pounds. All vision abilities are required to encompass close-up work. On occasion, employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.
ABOUT THE COMPANY:
Headquartered in Fargo, ND, Anchor Ingredients is the most customer-centric, innovative and transparent farm-to-food partner, dedicated to delivering premium ingredients and added value services to the food and pet food industries. Our farm-level relationships, combined with our global reach, allow us to efficiently procure and process ingredients from around the region and throughout the world, uniquely positioning us to fulfill our customers' diverse ingredient requirements. We take pride in our world-class team which boasts extensive industry experience combined with an unwavering dedication to our company's mission, vision and values, and a commitment to delivering quality and innovation throughout the entire food supply chain.
DISCLAIMER:
This is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check, as well as testing for commonly abused controlled substances in accordance with the company's Drug Free Workplace Policy. Anchor Ingredients reserves the right to revise the job description as circumstances warrant. Anchor Ingredients is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. We are an equal opportunity employer.