Quality assurance specialist jobs in Battle Creek, MI - 105 jobs
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360 It Professionals 3.6
Quality assurance specialist job in Lansing, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking for IVR QA Analyst & IVR Test Lead in Dimondale, MI
Qualifications
Position 1:
The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life Cycle, including analyzing requirements, creating test scenarios, conditions and scripts, creating and managing test data, performing test execution and managing defect management processes. The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards. Additionally, the IVR Test Lead will lead the implementation and utilization of web service test tools.
Position 2:
The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards
Additional Information
Webcam interview is acceptable.
$62k-102k yearly est. 60d+ ago
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Quality Assurance Coordinator
CDI Corporation 4.7
Quality assurance specialist job in Portage, MI
"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.
Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.
Position Summary
Quality Assurance Construction Coordinator to implement quality assurance procedures for capital and expense projects managed by the customer's Project/Construction Focal point, and will lead the overall Quality Assurance program for the Construction Management team.
Responsibilities
Assess current quality management systems and practices, identify gaps, and recommend closure action plans. Work with stakeholders to effectively implement quality management system elements.
Development and maintenance of local and regional documents that support and compliment global quality specifications and guidelines.
Train and coach Construction Management personnel on quality best practices and requirements.
Network with global colleagues to stay current on incidents, improvements and best practices.
Implementation standardization and measurement of the effectiveness of quality systems and work processes to ensure that the Global Construction Quality strategies are successfully maintained.
Leads or participates in Quality related unplanned event investigations and ensures that actions effectively address root causes.
Perform internal audits to assure conformance to work processes.
Ensure that the required contractor Quality Control procedures are properly implemented and that the constructed facilities comply with the related requirements, codes, and specifications.
Significant Safety visibility and activity, providing support to the Construction Manager.
Verify the contractors' implementation of their Project QC plan, identify deficiencies.
Work with construction team to initiate any required 'Request For Variance' and/or MOC.
Ensure that installation is according to customer specifications and contract drawings.
Complete Non-Conformance Reports and monitor all NCR's for status and to closure.
Communicate nonconforming issues of customer procured equipment, tanks, vessels, etc. to the Regional Quality Manager.
Lead process to obtain, review, and approve contractor provided quality plans, inspection and latest plans.
Participate in lesson learned analysis.
Work with Discipline Focal Points and implement improvement actions.
Request metrics to the Discipline Focal Points.
Qualifications
Familiar with or previous experience with construction documents such as isometrics, P&ID's, Owner piping codes, civil- underground, and structural steel drawings, rotating equipment and vessel drawings, electrical single line diagrams and architectural drawings, quality best practices, safety standards, ASME, API, AWS, and similar codes of construction.
Multi discipline experience preferred including civil concrete and structural steel, mechanical/ piping, vessels, reactors, rotating equipment, electrical equipment such as transformers, motor control centers, termination of motors, power distribution
Applicant must be willing at times to cover off hour work (night, weekend, or overtime) as applicable.
EEO Statement
Tata Consulting Engineers USA, LLC ("TCE") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.
Fraud Alert
Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@tatconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at tataconsultingengineers.com
$63k-82k yearly est. Auto-Apply 60d+ ago
Quality Assurance - Clinical II
Lancesoft 4.5
Quality assurance specialist job in Kalamazoo, MI
Provides project support with current Good Manufacturing Practices to clinical supply packaging operations. Provides guidance on procedures and training necessary to be in complete compliance with current GMPs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$75k-97k yearly est. 1d ago
Quality Assurance Specialist
Eurofins Horti
Quality assurance specialist job in Portage, MI
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
Applies GMP/GLP in all areas of responsibility, as appropriate
Applies the highest quality standard in all areas of responsibility
Demonstrates and promotes the company vision · Regular attendance and punctuality
Applies the highest quality standard in all areas of responsibility
Demonstrates strong client service skills, teamwork, and collaboration
Proactively plans and multitasks to maximize productivity
Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
Use opportunities to contribute to continuous quality and process improvement of QA department and of the laboratories
Demonstrate understanding of QAU operations and functions
Demonstrate skill in using the computer to access information, perform job functions (e.g., spreadsheets, power point), and prepare documents
Perform investigation writing and review including thorough root cause analysis and CAPA review · Perform internal audits and walk through inspections
Review procedures, methods and protocols · Release analytical reports
Assist in hosting client audits
Provide information/entries for monthly/quarterly quality reports to management
Conducts all activities in a safe and efficient manner
Communicates effectively with clients and staff members
Performs other duties as assigned
Investigation review
Stability QA for protocols
Qualifications
Bachelor's degree in chemistry, biology, biochemistry, or related degree concentration and some laboratory experience; previous related laboratory or QA experience
Additional Information
Position is full-time, Monday - Friday 8:00am - 5:00pm . Candidates currently living within a commutable distance of Portage, MI are encouraged to apply.
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
$46k-75k yearly est. 1d ago
Specialist, Quality Assurance
Apidel Technologies 4.1
Quality assurance specialist job in Portage, MI
Job Description
In support of the Product Field Action team, implement quality standards, ensure and execute compliance on every stage of the process. Assess potential risks, ensure compliance and give recommendations. Take responsibility for all quality control aspects of the process (intake, record documentation, destruction, internal and external customer communications).
Facilitates audits and regulatory inspections.
Coordinates quality trainings.
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
Roles typically require a university degree or an extensive amount of practical knowledge gained through experience.
Job requires an understanding and application of procedures and concepts of own discipline.
The job requires the ability to make judgements based on practice and previous experience.
This job typically requires a degree or equivalent and no experience.
Hours:8:00am to 5:00pm
$33k-52k yearly est. 5d ago
Quality of Life Specialist 2nd Shift (2pm-10pm)
LCS Senior Living
Quality assurance specialist job in Battle Creek, MI
When you work at Northpointe Woods, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!
Northpointe Woods is currently recruiting for a Quality of Life Specialist. This role performs various resident care activities and related nonprofessional services essential to caring for personal needs and comfort of residents with the goal of delivering the highest degree of quality care for the community's residents.
Here are a few of the daily responsibilities:
* Utilize Heartfelt Connections Memory Care Program components to enhance the lives of the residents in the memory care.
* Promote a calm atmosphere.
* Promote a healthy community culture.
* Assist all residents with a high quality of personal care, including but not limited to; bathing, dressing, grooming, shaving, incontinent care, foot care, vital signs, height and weight checks per policy.
* Assist residents as assigned with a high quality of medication administration assistance per individual Care Plan/ISP as directed by physician orders.
* Make and turn-down all beds.
* Complete personal laundry as assigned.
* Assist residents with meal time.
* Provide activities as planned and/or directed.
* Document resident status as per policy.
* Respond to call lights and emergencies in a timely manner.
* Provide emergency care within scope of practice.
Here are a few of the qualifications we need you to have:
* High school diploma or general education degree (GED) required
* One (1) year experience working as a CNA/PCA/HHA/RA preferred
* One (1) year experience working in assisted living/memory care preferred
Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
EEO Employer
$53k-84k yearly est. Auto-Apply 60d+ ago
Senior Quality Assurance Specialist
Niowave 3.5
Quality assurance specialist job in Lansing, MI
Senior Quality AssuranceSpecialist Who we are… We are a team of scientists, engineers, technicians, and innovators dedicated to changing the world by developing medical isotopes to treat and eradicate cancer. We believe in building an environment where collaboration, curiosity, and camaraderie thrive.
We also enjoy darts, cornhole, ping-pong, chili cook-offs, and other fun events that make our company a community where we make a life, not just a living.
Who you are…
You have a precise nature and embrace attention to detail. You value established procedures to ensure first-time quality for accurate and on-time results. Words that describe you are consistent, efficient, diligent and technologically savvy. You also embrace change to keep pace with emerging information and shifting priorities, offering suggestions to improve process flows. You get great satisfaction from launching new products, improving compliance on existing products or procedures and rise to the occasion to take on miscellaneous projects. You easily transition between working independently to working with a team with excellent customer service as your internal guide. What you will achieve…
Lead or guide team on NCMR, Complaints and CAPA; lead and/or support Internal and External Audits.
Work with production to document current process parameters and develop written instructions to eliminate unnecessary process variations and improve productivity.
Participates in pre- and post-production reviews and approvals providing quality and regulatory support.
Lead quality and compliance by complying with all Quality Systems documentation requirements and establishing/supporting plan(s) to meet/exceed Niowave goals for Quality that support Safety, Compliance, Six Sigma Quality, On-Time Delivery (OTD) and financial objectives.
Lead and develop team members to develop our best team. Ensure the growth of our positive business culture through behaviors that align with our values and leadership competencies.
Support training management for quality and operations personnel.
Acts as a customer liaison and processes customer quality complaints.
Lead and manage quality involvement for the development of new products or sustaining products via validation methodologies such as TMV, equipment, process and product.
What you need to succeed…
Bachelor's degree or equivalent in STEM field
8+ years of relevant experience in the pharmaceutical industry with direct experience with compliance and quality systems.
Knowledge of pharmaceutical quality requirements for launching and sustaining new products, such as Lifecycle Management, Quality by Design or Technology Transfer.
Knowledge and understanding of federal, state and local laws and regulations affecting manufacturing practices and activities.
Experience with and working knowledge of cGMP and GLP quality systems.
Embraces and models the Niowave Values of Teamwork, Courage, Integrity, and Upright Zeal.
Understands how to integrate into a new team/organization - appreciates the history of current state, know how and when to make suggestions, as well as using just the right pace to reach the improved future state.
Understands your own communication and learning styles, can assess others' styles, and is able to find the right path to connect the two.
Analytical and problem-solving skills; excellent interpersonal, written, and oral communication skills; Organizational and project management skills for self and teams.
Great to have…
Masters degree in STEM field
Quality or Regulatory certifications are preferred (e.g., CQE, CQA, CQM, RAC)
10+ years of relevant experience in the pharmaceutical industry with direct experience with compliance and quality systems.
Hands-on experience utilizing lean manufacturing principles for continuous process improvements (Six Sigma, Lean Manufacturing, 5S)
Experience operating in a cGMP CDMO or Finished Drug environment.
Work Environment
The company's standard operating hours are Monday thru Friday 6a - 6p with production related activities requiring 24/7/365 shifts.
This position will have regular working hours during M - F with an expectation of adjusting to work outside of the standard operating hours as needed.
Niowave has multiple locations within the Lansing area. Travel between locations is expected in the role.
Please provide a cover letter specifically describing the nature of your technical expertise.
$73k-95k yearly est. 60d+ ago
Quality Assurance Analyst
Psi Services 4.5
Quality assurance specialist job in Lansing, MI
**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
+ The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand.
+ This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops.
**Role Responsibilities**
+ Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects.
+ Use principles, guidelines, and best practices as defined, and document testing plans.
+ Gather and present testing metrics and testing activities for the projects to key stakeholders.
+ Closely work with product teams to understand requirements and other performance SLAs.
+ Reviewing and analysing feature requirements exit criteria and design test scenarios.
+ Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production.
+ Writing, executing, and managing the manual test cases.
+ Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services.
+ Provide the UAT support for business users as well as client.
+ Reporting defects accurately and managing to successful resolution via Jira.
+ Maintaining and creating product knowledge documentation.
+ Investigate and attempt to diagnose customer support reported defects.
+ Participate in sprint planning, scrum, and backlog grooming ceremonies.
+ Researching and embrace new techniques and technology to improve testing
+ Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases.
**Knowledge, Skills and Experience Requirements**
+ 3 years' experience in progressively responsible information technology.
+ Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC.
+ Excellent numerical skills and understanding of data analysis/statistical methods.
+ Familiarity with the software development lifecycle and with automation testing technologies.
+ Experience with version management and ticketing systems, e.g. SVN, Jira.
+ Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI.
+ Experience with accessibility testing is huge plus.
+ Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short-Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$60k-84k yearly est. 34d ago
Manual QA
Jobsbridge
Quality assurance specialist job in Lansing, MI
Dear Associate,
open. Please respond if interested.
Manual QA
Lansing, MI
12+ Months Contract
Within the Quality Assurance function, the Quality Analyst
will help in implementation/enhancement of manual and regression test plans.
This role is responsible for the creation, execution, and maintenance of
test scripts (using HP tools set) to ensure quality standards are achieved.
This position also works in collaboration with Story team/technical testers
to understand how changes in the software product affects maintenance of
test scripts. This role helps product implementation team in meeting the
quality objectives and making continuous improvements to maximize testing
coverage and reduce testing cycle time.
Experience:
* Proven experience in documenting various test cases using tools
like HP Quality Center, Atlassian
* Proven experience in manual testing for web applications (frontend
and backend), Web services, various other GUI applications (Mainframe, Java,
etc..) and middleware's
* Proven experience in design, development and maintenance of any
smoke, functional, and regression test suits to ensure application code is
functioning as designed.
* Experience in Agile development methodologies preferable
* Experience in P&C insurance domain , Guidewire product suite will
be a plus
* Excellent interpersonal and team skills
Best Regards,
Mike Curtis
Additional Information
Multiple Openings
$40k-80k yearly est. 60d+ ago
Quality Assurance Manager
Champion Foods 4.0
Quality assurance specialist job in Boston, MI
Baking a Better Future
"Our team is like a good recipe. All the ingredients come together to make an incredible product."
Champion Foods, a pizza trailblazer, is expanding, and we're looking for dynamic talents to enhance our innovative and quality-driven team. We produce products cherished by families nationwide and pride ourselves on our entrepreneurial spirit, commitment to quality, and a warm workplace culture that feels like family. If you're passionate, eager to grow, and want to work for a company that values each voice and champions personal development, your next career adventure starts here. Join us, and let's craft great things together, one delicious slice at a time.
Your Mission:
You will lead and manage the quality assurance programs, policies, and initiatives for our company's products. Additionally, you will be responsible for developing inspection, testing, and quality control procedures, designing quality training programs, investigating customer complaint issues, and facilitating quality audits. You will have the opportunity to lead our quality assurance staff, including training food technologists in the lab procedures and auditing techniques.
What You'll Do:
Create and implement updated policies, procedures, and programs that ensure product safety and quality, including updating product specifications and issuing changes.
Identifies and resolves supplier food safety and quality issues.
Provides technical support and acts in a liaison role with the quality control function to develop and ensure controls are developed, executed, and maintained.
Manages critical food lines and implements new laboratory procedures and instrumentation, and assists the international department with manufacturing and problem resolution.
Communicates with staff, other departments, and suppliers with product specifications and program changes as appropriate.
Responsible for direct involvement in corporate product recalls and retrievals if required, and maintains appropriate documentation. Administers mock recalls to distribution centers.
Coordinates samples from distribution centers, sanitation audits, and lab testing.
Lead quality assurance staff, including coaching, development, and required training.
Assists leadership in policy creation for vendors, vendor evaluation, and audits
Maintains approved manufacturer list for regional vendors.
Performs other duties as requested by Supervisor.
Responsible for management of others, including hiring and performance management.
What You'll Bring:
Bachelor's degree in food science, Biology, Chemistry, or related discipline.
Minimum of five (5) years quality assurance experience in the food industry and a total of seven (7) years' total quality assurance experience.
Knowledge of the food industry manufacturing practices and familiar with governmental regulations. (Exclusively for Domestic: including OSHA lab standards and Good Manufacturing Practices as defined by the FDA.)
Ability to communicate effectively with vendors and other departments, often communicating complex technical data to a variety of audiences.
Evidence of the ability to establish, document, update, and track quality metrics, preferably through standardized and accepted process control procedures.
Experience in a previous position requiring accuracy, attention to detail, and documentation of issues, resolutions, and policy changes.
Excellent problem-solving and decision-making skills. Good interpersonal skills and ability to resolve conflicting points of view.
Demonstrated ability to manage multiple, complex projects and initiatives simultaneously with a results-oriented approach.
Computer proficiency (Microsoft Office, database, Internet, and documentation software required.
Ability to travel up to 20% of the time and to adhere to the company's corporate travel policy.
HACCP certification and foodservice sanitation certification.
Experience with lab analysis and testing on products used in the pizza business.
Sensory abilities for product evaluation.
Where You'll Work:
Ability to travel domestically 20% of the time and adhere to company travel policies.
Exposure to travel elements, plant environments, spice odors, higher or lower than average temperatures.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Champion Foods LLC.
Champion Foods LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster.
E-Verify and Right to Work.
PRIVACY POLICY
$68k-97k yearly est. Auto-Apply 56d ago
Quality Assurance Analyst - Journeyman
ASM Research, An Accenture Federal Services Company
Quality assurance specialist job in Lansing, MI
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$61k-78k yearly est. 60d+ ago
Senior Quality Specialist (Premium Audit)
Travelers Insurance Company 4.4
Quality assurance specialist job in Lansing, MI
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$52,600.00 - $86,800.00
**Target Openings**
1
**What Is the Opportunity?**
At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Sr Quality AssuranceSpecialist, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. As you expand your technical skills and business knowledge, you will have the opportunity to grow your career at Travelers.
**What Will You Do?**
+ Perform quality reviews for supported business area(s), adhering to Quality program guidelines and audit standards, to ensure accuracy.
+ Assist in the onboarding and training of less experienced team members.
+ Participate in quality assurance meetings and discussions.
+ Provide recommendations to improve quality assurance processes, including, but not limited to, program attributes.
+ Build and maintain knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported.
+ Embrace change management efforts.
+ Perform other responsibilities as assigned.
**What Will Our Ideal Candidate Have?**
+ _Two years of Premium Audit, and Business Insurance experience_
+ _Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion._
+ _Attention to detail, with a focus on producing quality, error-free work._
+ _Written and verbal communication skills with the ability to collaborate across business areas._
**What is a Must Have?**
+ High school diploma or equivalent.
+ One year of insurance, operations, or related experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$52.6k-86.8k yearly 5d ago
Quality Assurance Support
Refresco Group
Quality assurance specialist job in Paw Paw, MI
Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the world's largest bottler for retailers and A-brands. Our products are distributed worldwide from our production sites in Europe and North America. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.
Stop and think: how would YOU put our drinks on every table?
Essential Job Functions of QA Support Tech:
* Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, hard toe and slip/oil resistant shoes, appropriate safety gloves, and seatbelts while operating forklifts).
* Responsible to adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF).
* Ensure all products being run conform to the customer product specifications as outlined in SAP system, and conduct analysis on raw deliveries, finished batches and treated water.
* Conduct chemical and physical analysis on raw and intermediate processing materials including packaging materials and determine status of materials as acceptable or unacceptable.
* Evaluate finished products against current standards by performing audits to monitor all aspects of finished product and packaging integrity.
* Investigate all out of specification conditions and make recommendations for corrective action and document.
* Enter data into and confirm batches in SAP.
* Check process control parameters to assure proper equipment application and operation is being maintained by performing secure seal, closure torque and seaming checks.
* Effectively perform BBSO audits and provides feedback to the employee observed.
* Can send professional emails as required to provide effective communication to all levels of the organization.
* Understands how to generate a Process Order (COR1) and print batch sheet in emergency situations with Manager approval.
* Able to train coworkers up to the Tier II skill level and actively participates in the training of new techs and uses SOPs and training matrix to track progress.
* Knowledgeable of department KPIs and can clearly communicate continuous improvement opportunities in all QA processes.
* Performs Root Cause Analysis and Reporting.
* Stop any production which may be questionable in terms of Food Safety and immediately alert a member of the management team.
* Maintain accurate, legible records of all tests and retests performed. Complete all other required reports (work orders, action reports, etc.) in a timely manner.
* Perform analytical tests required to qualify ingredient batches for production.
* Perform production line checks at specified intervals.
* Ensure accurate test results by maintaining proper operation and calibration of laboratory equipment.
* Maintain laboratory cleanliness at all times.
* Report all out of specification results to designated leadership.
* Complete special projects and other reasonable duties as assigned by leadership.
* Has demonstrated Tier II skills have been sustained at an acceptable level with limited supervision.
Required Skills:
* Working knowledge of Excel, Word, and SAP.
* Exposure to using measurement tools and equipment (e.g., calipers, micrometers, CMM machines) preferred.
* Organized and detail oriented, adaptable to change.
* Ability to apply statistical methods to analyze data and identify trends.
* High level of precision and accuracy in inspection and testing processes.
* Familiarity with ISO, Six Sigma, GMP, and other relevant standards and regulations
* Understanding of Food Safety Requirements.
* Able to read and understand metric system.
* Prior inspection experience in a laboratory setting.
Competencies:
* Technical: Skilled in maintaining accurate and detailed records of inspections and tests
* Integrity: Commitment to maintaining high ethical standards in all quality assurance activities.
* Adaptability: Flexibility to adapt to changing production environments and requirements.
* Communication: Clear and concise communication with production staff and management
Education and Experience:
* Highschool diploma or equivalent.
* 2 - 4 years of experience in Quality within a manufacturing environment.
* Laboratory experience required.
* In plants co-packaging alcoholic beverages, sensory tasting must be at least 21 years old.
Working Conditions:
* Work Schedule: Weekdays, weekends, afternoon, evening, and overnight may be required. Overtime scheduled as needed.
* Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold (laboratory is temperature controlled). The environment is structured and supervised.
Travel Requirements:
* 0% travel anticipated.
Physical Requirements:
R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%)
Physical Demand
R
O
F
Stand or Sit
X
Stoop, kneel, crouch, or crawl
X
Lifting up to 50 lbs. (minimum 5 lbs)
X
Carry weight, lift
X
Walking
X
Driving
X
Climb (stairs/ladders) or balance
X
* Visual/Sensory: This position requires attention to detail, requiring attention with one or two senses at a time.
* Mental Stress: There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands.
Other Duties:
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
A Career with Refresco
Refresco offers a competitive salary and comprehensive benefits, which include:
* Medical/dental/vision insurance
* Life insurance
* 401(k) savings plan with company match
* Paid holidays and vacation
* Well-being benefits
* Discount programs
Join Refresco TODAY and enjoy a rewarding CAREER!
Equal Opportunity Employer
Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender
expression, Veteran status, or any other classification protected by federal, state, or local law.
$39k-79k yearly est. 60d+ ago
Quality Assurance Support
Refresco Careers
Quality assurance specialist job in Paw Paw, MI
Make a Difference in YOUR Career!
Our vision is both simple and ambitious: to put our drinks on every table.
We are the world's largest bottler for retailers and A-brands. Our products are distributed worldwide from our production sites in Europe and North America. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.
Stop and think: how would YOU put our drinks on every table?
Essential Job Functions of QA Support Tech:
Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, hard toe and slip/oil resistant shoes, appropriate safety gloves, and seatbelts while operating forklifts).
Responsible to adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF).
Ensure all products being run conform to the customer product specifications as outlined in SAP system, and conduct analysis on raw deliveries, finished batches and treated water.
Conduct chemical and physical analysis on raw and intermediate processing materials including packaging materials and determine status of materials as acceptable or unacceptable.
Evaluate finished products against current standards by performing audits to monitor all aspects of finished product and packaging integrity.
Investigate all out of specification conditions and make recommendations for corrective action and document.
Enter data into and confirm batches in SAP.
Check process control parameters to assure proper equipment application and operation is being maintained by performing secure seal, closure torque and seaming checks.
Effectively perform BBSO audits and provides feedback to the employee observed.
Can send professional emails as required to provide effective communication to all levels of the organization.
Understands how to generate a Process Order (COR1) and print batch sheet in emergency situations with Manager approval.
Able to train coworkers up to the Tier II skill level and actively participates in the training of new techs and uses SOPs and training matrix to track progress.
Knowledgeable of department KPIs and can clearly communicate continuous improvement opportunities in all QA processes.
Performs Root Cause Analysis and Reporting.
Stop any production which may be questionable in terms of Food Safety and immediately alert a member of the management team.
Maintain accurate, legible records of all tests and retests performed. Complete all other required reports (work orders, action reports, etc.) in a timely manner.
Perform analytical tests required to qualify ingredient batches for production.
Perform production line checks at specified intervals.
Ensure accurate test results by maintaining proper operation and calibration of laboratory equipment.
Maintain laboratory cleanliness at all times.
Report all out of specification results to designated leadership.
Complete special projects and other reasonable duties as assigned by leadership.
Has demonstrated Tier II skills have been sustained at an acceptable level with limited supervision.
Required Skills:
Working knowledge of Excel, Word, and SAP.
Exposure to using measurement tools and equipment (e.g., calipers, micrometers, CMM machines) preferred.
Organized and detail oriented, adaptable to change.
Ability to apply statistical methods to analyze data and identify trends.
High level of precision and accuracy in inspection and testing processes.
Familiarity with ISO, Six Sigma, GMP, and other relevant standards and regulations
Understanding of Food Safety Requirements.
Able to read and understand metric system.
Prior inspection experience in a laboratory setting.
Competencies:
Technical: Skilled in maintaining accurate and detailed records of inspections and tests
Integrity: Commitment to maintaining high ethical standards in all quality assurance activities.
Adaptability: Flexibility to adapt to changing production environments and requirements.
Communication: Clear and concise communication with production staff and management
Education and Experience:
Highschool diploma or equivalent.
2 - 4 years of experience in Quality within a manufacturing environment.
Laboratory experience required.
In plants co-packaging alcoholic beverages, sensory tasting must be at least 21 years old.
Working Conditions:
Work Schedule: Weekdays, weekends, afternoon, evening, and overnight may be required. Overtime scheduled as needed.
Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold (laboratory is temperature controlled). The environment is structured and supervised.
Travel Requirements:
0% travel anticipated.
Physical Requirements:
R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%)
Physical Demand
R
O
F
Stand or Sit
X
Stoop, kneel, crouch, or crawl
X
Lifting up to 50 lbs. (minimum 5 lbs)
X
Carry weight, lift
X
Walking
X
Driving
X
Climb (stairs/ladders) or balance
X
Visual/Sensory: This position requires attention to detail, requiring attention with one or two senses at a time.
Mental Stress: There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
A Career with Refresco
Refresco offers a competitive salary and comprehensive benefits, which include:
Medical/dental/vision insurance
Life insurance
401(k) savings plan with company match
Paid holidays and vacation
Well-being benefits
Discount programs
Join Refresco TODAY and enjoy a rewarding CAREER!
Equal Opportunity Employer
Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender
expression, Veteran status, or any other classification protected by federal, state, or local law.
$39k-79k yearly est. 60d+ ago
R&D/QA - Lab Assistant
Manpowergroup 4.7
Quality assurance specialist job in Forest Hills, MI
Our client, a leading organization in the health and wellness industry, is seeking a R&D/QA - Lab Assistant to join their team. As a R&D/QA - Lab Assistant, you will be part of the Quality Assurance department supporting laboratory operations. The ideal candidate will have attention to detail, strong organizational skills, and effective communication abilities, which will align successfully in the organization.
**Job Title:** R&D/QA - Lab Assistant
**Location:** Ada, MI
**Pay Rate: $22/hr**
**Shift:** Monday-Friday, 7:30am - 4:00pm
**What's the Job?**
+ Conduct lab glassware washing, stock lab supplies, and maintain overall cleanliness of chemical quality control areas
+ Log samples into QA systems and perform wet chemistry testing as needed
+ Remove and dispose of expired reagents and chemical waste following safety protocols
+ Maintain inventory of lab equipment and supplies, including stocking and cleaning
+ Perform physical testing of softgels and tablets, including weights, peroxide value, and disintegration time, as well as fluoride testing for toothpaste
**What's Needed?**
+ Attention to detail to follow standard operating procedures and safety requirements
+ A proactive attitude and eagerness to learn new skills
+ Ability to work effectively in a fast-paced team environment
+ Flexibility and adaptability to changing priorities
+ Strong work ethic and professionalism
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive team environment
+ Hands-on experience in laboratory operations and quality control
+ Development of valuable skills in chemical testing and lab maintenance
+ Potential for career growth within a reputable organization
+ Consistent work schedule Monday through Friday
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
$22 hourly 6d ago
Product Development Quality Leader
Zoetis 4.9
Quality assurance specialist job in Kalamazoo, MI
Zoetis's Veterinary Medicine Research and Development (VMRD) Product Quality group is seeking highly skilled, detail-oriented, and forward-thinking Quality Leaders who will be active members of vaccine, biopharma and pharma co-development teams providing input on co-development strategy (clinical/PK supplies, design of experiments, analytical method development and transfer, registration batch manufacture, submission planning, etc.) throughout the lifecycle of a project including transfer to Zoetis Global Manufacturing & Supply (GMS).
Their goal will be to assure that long-term product sustainability is a process design deliverable by guiding co-development teams with a quality mindset. Knowledge from product and process development is the basis for establishing an approach to control of the manufacturing process that results in products with the desired quality attributes. The Quality Leaders will help to ensure that during process/product development, variation, impact of variation and control of variation is understood and well documented. The successful candidate will make sure that the appropriate level of quality and compliance is applied across all aspects of the process design stage of process validation, collaborating with both VMRD and GMS. Quality Leaders will be involved in key decision making and supportive processes of the co-development team such as risk assessments, determination of Critical Process Parameters, Critical Quality Attributes (specifications) and control strategies. The close partnership with GMS will continue across the qualification and verification phases of validation to ensure seamless transition of product quality to commercial manufacturing.
The Quality Leaders will foster a culture of excellence and harmonize practices across diverse projects. They will be responsible for the review and approval of GMP documentation (batch records, protocols, reports, stability, etc.) for each project and for the maintenance and continuous improvement of the VMRD Quality Management System policies in accordance with regulatory requirements, Zoetis standards and industry best practices.
Each Quality Leader will be responsible for supporting multiple projects and interfacing with partner groups in the co-development teams across the organization in both VMRD and GMS. These include global development teams, regulatory, GMS quality, formulation, chemistry, analytical, bioprocess development, PK/PD, clinical, CROs, etc.
Expectation that colleague will adhere to being present on-site ≥50% of the time
Responsibilities:
As part of the core co-development team, represent VMRD Product Quality through product development. Provide strategic input and participate in highly matrixed cross-functional teams with operational leaders to prioritize processes and roadmaps and drive innovation. Collaborate to develop and implement innovative solutions to improve business processes, reduce compliance risk, while driving efficiency.
Interpret and stay updated on relevant regulation and guidelines from health authorities.
Ensure that all processes, documentation, facilities, and products comply with requirements. Assure adherence to appropriate GMP practices with a forward-looking perspective to anticipate and address emerging challenges across the business lines.
Ensure a proactive and adaptive approach to evolving project needs. Champion the implementation of efficient and compliant processes. Foster a culture of quality and continuous improvement.
Use a quality-embedded mindset and practical knowledge of industry, customer requirements, and general business environment to define appropriate actions.
Operate within quality management systems to lead, own, and drive investigations, corrective/preventive actions, and change control activities in the design phase
Partner with Quality Operations in GMS during the qualification and verification phases of product lifecycle to ensure a seamless approach to process transfer and to knowledge management.
Identify opportunities for automation and integrating technological solutions to simplify compliance tasks and improve quality.
Demonstrate resilience in the face of challenges, maintaining composure and guiding the team through periods of change.
Basic Qualifications:
Bachelor's degree
Experience across technical (chemistry, analytical, formulation, bioprocess development, etc) disciplines with a demonstrated track-record of constructive influence on product development teams.
10+ years pharmaceutical industry experience.
Preferred Qualifications:
Masters/Graduate Degree
Quality Operations experience Strong leadership skills.
Ability to work independently at a high level.
Strong interpersonal skills and accountability in day-to-day interactions.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$100k-128k yearly est. Auto-Apply 60d+ ago
Document Specialist (Part-Time)
First National Bank of America 4.0
Quality assurance specialist job in Lansing, MI
First National Bank
of America
is seeking a friendly and professional Document Specialist to join the Records Management Department. This position helps manage the flow of documents in an efficient and effective manner. The Document Specialist is a process driven position and you must have the ability to consistently take on and complete similar tasks.
We are looking to fill 20-30 hours per week. The hours can be flexible within the Monday - Friday 8am-5pm business hours to fit a part-time schedule.
Responsibilities:
Prepping and scanning of documents
Importing and indexing documents electronically
Mail center processes for our loan servicing group
Delivering, boxing, tracking, and storing documents
Audit Electronic files
Qualifications:
Great attention to detail
Prioritize multiple tasks simultaneously
Ability and willingness to do repetitive tasks on a regular basis
Knowledge of Microsoft Excel and Outlook are beneficial
This position may require you to lift up to 20 pounds
Employee benefits
Discounted childcare
Pet Insurance
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Complimentary snacks
At First National Bank
of America
, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank
of America
recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank
of America
is an Equal Opportunity Employer.
#LI-Onsite
$30k-37k yearly est. Auto-Apply 49d ago
Quality Coordinator
Champagne Metals
Quality assurance specialist job in Middlebury, IN
Join Our Team as a Quality Coordinator - Where Precision Meets Passion
Are you an organized, detail-oriented professional looking for a role where your skills can truly shine? If you have quality coordinator experience and a keen eye for detail apply now!
Pay: $18-$21 per hour (or more with experience - let's talk!)
Shifts: 1st
What You'll Do:
-Take initiative
- Inspect materials during production to ensure top-notch quality.
- Review and complete claim forms for rejected materials.
- Use tools such as tape measures, micrometers, and calipers to inspect and measure materials.
- Confidently inspect questionable materials and make sound decisions.
- Leverage basic Microsoft Office skills to keep everything on track.
- Outlook for emails.
What You Bring:
- Quality control experience.
- Ability to work independently with minimal supervision.
- Strong attention to detail and a passion for precision.
Why Champagne Metals?
At Champagne Metals, we're more than just a company - we're a family. We value our employees and demonstrate this with amazing benefits:
- Paid Time Off: 15 days of PTO in your first year.
- 401(K) Matching: We match 5% to help you secure your future.
- Health Coverage: Premiums paid by us, including Blue Cross Blue Shield health insurance.
- Supportive Team: A quality-driven culture where your work truly matters.
If you're ready to make an impact and grow with a company that values you, apply today! Your next career adventure awaits.
$18-21 hourly 13d ago
IVR QA Analyst
360 It Professionals 3.6
Quality assurance specialist job in Michigan Center, MI
We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.
Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.
Job Description
Role: IVR QA Analyst
Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam
Job Requirements / Desired Skills:
5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
Experience leading projects to completion.
Candidate MUST possess excellent communication skills and be a self-starter.
Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
Must have previous IVR and interface testing experience, including skills based routing testing.
Bachelor's Degree in IT, or Business
Excel and Rational Experience
QA Certification Highly desired
Excellent written and verbal communication skills.
Qualifications
IVR QA Analysis
Additional Information
I would love to talk to you if you think this position suits your interest.
If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.
NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”
$64k-82k yearly est. 1d ago
Quality Assurance (Product) Manager
Niowave 3.5
Quality assurance specialist job in Lansing, MI
Summary/objective
The Engineering and Facilities (E&F) Planning Coordinator works closely with project team members, members of the leadership team and key customers to help deliver major organizational projects and key initiatives efficiently. The E&F Planning Coordinator manages the technical and administrative tasks, such as scheduling, resource forecasting and planning, document and information distribution, report collation and communication support. The E&F Planning Coordinator, Engineering/Facilities provides direct support to the Facilities and Engineering Team. This position is integral to the successful coordination, alignment, and management between the departments/disciplines related to engineering, design, fabrication, building operations (facilities), EH&S, radiation safety and cGMP quality regulations.
You are an open minded, committed team player who is able to meet people where they are and utilize communication and tools to masterfully guide them to the goal. Words used to describe you include self-starter, resilient, exhibits patience and grace. You are energized by completing tasks well and on time, enabling teams to reach optimal outcomes. You are someone who lives and breathes keeping things organized and supporting others in being successful.
Essential functions
Work independently and with members primarily in or related to the engineering/facilities, accelerator, EH&S, radiation safety including but not limited to project leads within the technical teams, and members in the leadership team..
Maintain portfolio of medium complexity projects supporting manufacturing and continuous improvement.
Development of templates and standards for electronic project tracking and resource estimation.
Masterfully manage up, down, and across the organization to optimize outcomes and proactively contribute to a fun, nurturing, motivating culture.
Provide information and regular support to stakeholders.
Serve as point of contact for various working groups; Share relevant documentation and reports with project teams.
Develop in-depth understanding of project scope and particulars i.e. timeframes, project teams, etc.
Schedule project activities for internal team and contractors.
Maintain senior leadership and execution level schedules for project success.
Understand formal escalation and review processes.
Provide support to project managers and business leaders.
Thorough project documentation; Creating and reviewing of reports.
Positively influence a diverse team of skilled professionals.
Within the department and across the organization, foster a culture of respect, safety, quality, and continuous improvement aligning with the mission, vision, and values of the organization.
Competencies
Excellent communication and interpersonal skills - you know how to develop & maintain strong relationships with all levels/teams of the organization.
Models the Niowave Values of Teamwork, Courage, Integrity, and Upright Zeal.
Understand how to integrate into a new team/organization - appreciate the history of current state, know how and when to make suggestions, as well as using just the right pace to reach the improved future state.
Understand your own communication and learning styles, assess others' styles, and are able to find the right path to connect the two.
Exceptional technology skills - you find working with any software very comfortable and you easily adapt to new products; Highly efficient with MS Office products; Expert skill with project tracking such as MS Project and Smartsheet is essential.
Extremely attentive to details, particularly with written communications, and PowerPoint presentations.
Highly responsive and resourceful.
Ability to anticipate needs and use good business judgment in escalating priority issues.
Extremely confidential; experienced in handling highly sensitive information discreetly.
Accountable, responsible, and able to work independently.
Very flexible, able to pivot quickly as priorities change.
Professional demeanor; calm, polite, kind, well-spoken.
Required education and experience
Bachelor's degree in engineering, business, management, or related field or equivalent combination of work experience, certifications and/or degree.
8+ years' experience supporting project teams and providing technical and administrative support to others.
Preferred education and experience
Formal training/experience in agile project management.
Formal training/experience with Scrum and Lean project management framework and tools.
Project management certification such as CAPM, PMP, PMI-ACP, or CSM.
MS Office certification.
Educational or work experience with manufacturing, engineering, information systems.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to:
Stand; walk; sit; stand and sit for prolonged periods
Use hands and fingers to handle, or feel objects, tools or controls
Vision abilities including near vision/acuity and visual color discrimination
Talk and hear
Reach with hands and arms
Climb stairs
Wear safety glasses, goggles, gloves, and Tyvek suit
Ability to lift or move products and supplies, up to 25 pounds.
Position Type/Expected Hours of Work/Travel
Full-time position.
Company's standard operating hours are Monday thru Friday 6a - 6p with production related activities requiring 24/7/365 shifts. This position is a part of shift work including nights, weekends, and holidays.
Niowave has multiple locations within the Lansing area. Travel between locations is expected in the role.
.Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$70k-100k yearly est. 60d+ ago
Learn more about quality assurance specialist jobs
How much does a quality assurance specialist earn in Battle Creek, MI?
The average quality assurance specialist in Battle Creek, MI earns between $37,000 and $94,000 annually. This compares to the national average quality assurance specialist range of $41,000 to $97,000.
Average quality assurance specialist salary in Battle Creek, MI